23 Account Coordinator jobs in the United Kingdom

National Account Coordinator

Monday to Friday

Salary: £25-30k plus up to 25% bonus of yearly salary

Location: Normanton

Company: Welfare Hire (part of the Kelling Group)

Welfare Hire is the UK's market leader in ECO mobile welfare and lighting, with the largest and most modern fleet nationwide. Following major investment and continued growth, we're looking for a National Account Coordinator to join our expanding team.

This role suits a proactive, customer-focused individual who thrives on building strong relationships and supporting business growth. You'll work closely with our National Account Sales team—providing client reports, identifying new opportunities, and helping deliver innovative, value-added solutions to our customers.

What you'll do:

• Support the National Account Sales team with client information, reporting, and account coordination
• Build and maintain strong relationships with key clients
• Identify new business opportunities and help promote Welfare Hire's full portfolio
• Collaborate across sales and support teams to ensure exceptional service and account management

What we're looking for:

• Organized, confident communicator with a strong customer focus
• Experience in sales support or account management (large accounts desirable)
• Ability to build credible, long-term client relationships
• Ambitious and eager to develop within a growing, high-performing team

Responsibilities:

Working with the National Account sales team and customers to build best-in-class customer account management for strategic, long-term growth and development, you will be a key team player with responsibilities in:

Account Management Support

• Creating account review reports and presentations, including service level KPIs and sales analysis.
• Preparing for and attending meetings and strategic events with the NAM team and/or customers as required.
• Researching, analysing, and mapping out strategic customer projects, pipelines, and opportunities.
• Mapping and building contacts, stakeholders, project information, and CRM systems.
• Collaborating with the senior team on various projects.

Business Development Support

• Cultivating and maintaining strong relationships with stakeholders at various levels within national accounts.
• Proactively managing sales portfolios to identify and develop new business areas, projects, and initiatives.
• Shadowing and collaborating with senior sales team members to support new business development efforts.
• Organizing and participating in significant customer events and trade shows to strengthen brand presence.
• Promoting the Welfare Hire brand and its core values, ensuring a market-leading image is upheld.

Requirements:

• Strong focus on sales and customer service.
• Highly motivated self-starter with excellent initiative.
• Exceptional communication skills, both verbal and written.
• Proven ability to build strong internal and client relationships.
• Competent in creating presentations, sales analysis, and management reports.
• Able to work under pressure, prioritize tasks, and meet dynamic deadlines with high-quality results.
• Team player with the ability to collaborate effectively with colleagues at all levels and build rapport with both internal and external customers.
• Proficient in data creation and manipulation using Excel.
• Strong organizational and administrative skills, with a keen attention to detail and ability to maintain accurate records.

The role benefits include a competitive salary and very attractive bonus scheme.

This is a great opportunity to join a fast-growing business and dynamic team with future development opportunities.

Job Types: Full-time, Permanent

Pay: £5,000.00- 0,000.00 per year

Benefits:

• Company pension
• On-site parking
• Referral programme

Work Location: In person

Powered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.

At Metro, it is our innovative technologies, pushing of boundaries and, most importantly, our employees that set us apart. We pride ourselves on going the extra mile, creating tailored solutions and acting in the best interests of our clients to ensure exemplary customer experience.

We are looking for a proactive individual with a strong background in ocean freight to join our team. In this role, you will be working in our Key Account team supporting the management and growth of one of Metro’s largest customers. This role will provide exposure to carriers and customers alike with great opportunity for career development. If you have experience in ocean freight, excellent organisational skills, and a knack for problem-solving, we would love to hear from you.

Key Responsibilities

• Strategic pricing planning to support global distribution
• Building and enhancing carrier and trade portfolios
• Support RFQs and pricing updates
• Support spot quoting & follow up
• Support with carrier business reviews
• Coordination with Operations teams on booking escalation and resolution
• Support in customer business review preparations
• Other tasks as required

Essential Skills & Experience

• Ocean freight background
• Load planning
• Strong communication skills
• Computer literate – MS Office experience
• Proactive
• Strong time management and problem solving skills
• Excellent attention to detail
• A sense of urgency
• Good knowledge of ocean carrier landscape
• An understanding of ocean market and trades

Desirable Skills & Experience

• An understanding of FCL, LCL, Roll-On/Roll-Off and Out-of-Gauge desirable
• Freight management software experience is desirable e.g. CargoWise
• DG Training advantageous
• Quoting experience
• RORO pricing experience
• Experience with airfreight and roadfreight
• Tenders and RFQs

Why choose Metro?

• Competitive salary including a bonus, which is paid twice a year!
• Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more
• Health cash plan
• Octopus Electric Vehicle car scheme
• Free parking
• Casual dress Fridays
• Respectful working environment
• Plenty of opportunities for training and development

We are looking for candidates who are happy to work in the office full-time during regular business hours.

Service Account Coordinator - Wellingborough

Why Marlowe Kitchen Fire Suppression?

Are you ready to be part of the market leader in kitchen fire suppression systems? At Marlowe Kitchen Fire Suppression, we excel in designing, installing, and maintaining top-notch systems for a wide range of clients across the UK, including hotels, restaurants, schools and hospitals.

Basic Salary –  upto £26,000 per annum depending on experience

Pension, Life Assurance & much more. – Please see our generous remuneration packages below

Marlowe Kitchen Fire Suppression’s Service Account Coordinator's

Process customer maintenance orders for Ansul Fire Suppression Systems to completion. Efficiently and profitably schedule and dispatch Ansul Engineers on behalf of Marlowe Fire Kitchen Suppression in order to complete maintenance visits in line with customer requirements and industry standards.  Requires excellent customer service skills with excellent attention to detail and the ability to work well under pressure. The role requires a proactive approach and excellent personal interaction with all departments within the business supporting our Customer Charter.

• Preparing jobs for Scheduling of service visits in line with Service Level Agreements (SLA’s), for both our domestic and commercial customers.
• Preparing jobs for Installation for both our domestic customers.
• Build and maintain good working relationships with your Engineers, and colleagues to ensure all calls are actioned and timescales are met. 
• Work closely with your manager to meet customer expectations
• Liaise with key clients over the phone to enhance both internal & external working relationships.
• Preparing monthly maintenance jobs for processing.
• Setting up new maintenance jobs and contracts for new sites
• Data Entry on CRM system
• Raising supplier purchase orders
• Answering incoming calls
• Ensure customer queries are dealt with in a timely manner
• Produce and execute weekly reporting of customers’ accounts
• Preparing RAMS & Permits where required for site access
• Monitor and update customer Portals to ensure real time visibility, Sending out completion documentation to customers
• Raising invoices for completed scheduled maintenance and remedial works
• Reviewing stock for engineers on jobs
• General administration duties

Requirements

Who We’re Looking For

As well as having all the usual attributes of a great Marlowe Kitchen Fire Suppression employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team…. For this specific opportunity, we are looking for candidates who offer:

• A minimum of 2 years' experience in a Scheduling, Planning, or Coordination role , ideally within a field-based service environment.
• Prior experience scheduling field-based personnel (e.g., engineers) is highly desirable; however, candidates from similar operational or service-led industries will also be considered.
• Proficient in the use of internal and third-party systems/databases , with the ability to quickly adapt to new platforms.
• Demonstrates a proactive approach to managing workload and addressing scheduling challenges.
• Clear and confident communicator with a professional telephone manner, capable of engaging effectively with both colleagues and customers.
• Possesses sound literacy and numeracy skills , with attention to detail in written and data-related tasks.
• Strong working knowledge of Microsoft Excel and Outlook , with the ability to navigate and utilise tools efficiently.
• Displays a confident and professional demeanour , able to engage with stakeholders at all levels.
• Excellent communication skills , both written and verbal, with the ability to convey information clearly and concisely.
• Exceptionally well-organised , with the ability to prioritise tasks effectively, often using initiative to manage competing demands.
• Maintains a calm and focused approach under pressure , especially when managing changing priorities or tight deadlines.
• Deadline-driven , with the confidence and capability to meet daily and weekly targets.
• Dynamic, forward-thinking , and open to continuous improvement in processes and systems.
• A strong team player who is also capable of working independently and taking ownership of responsibilities where appropriate.

Benefits

Our Commitment to Attracting, Rewarding & Retaining Talent

At Marlowe Kitchen Fire Suppression, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.

• Competitive Salary – Earn up to £6,000 per annum , with the final offer based on your experience and the value you bring.

• Future-Focused Pension – Build your financial security with our trusted Royal London Pension Scheme .
• Life Assurance – Peace of mind with 4x your annual salary in life cover , providing support for your loved ones.
• Generous Time Off – Enjoy 25 days of paid holiday , plus all UK bank holidays – time to rest, recharge, and unwind.
• Refer & Earn – Receive up to £1,000 per uccessful referral , with no limit on how many people you can refer .
• Wellbeing Matters – Access our dedicated Mental Health & Wellbeing Programme , supporting you both inside and outside of work.
• We Celebrate You – Be recognised and rewarded through our Employee Recognition Scheme , because your efforts matter.
• Grow Your Career – Take advantage of clear development and progression opportunities as we invest in your future.
• Free Onsite Parking – Save time and money with secure, onsite parking at no cost to you.

A Little More About  Marlowe Kitchen Fire Suppression

At our core, we are a small, regionally focused business that prides itself on delivering a bespoke and reactive service. Our clients receive undivided attention and dedication, ensuring their needs are met with precision and care.

Yet, we have the luxury of being part of a larger group of businesses within the Fire Protection, Security, and Building Management Systems industry. This connection allows us to share best practices, access learning and development academies, and benefit from Human Resource specialists and industry knowledge. This synergy ensures we are constantly improving and staying ahead in the critical service industry.

Our Commitment : We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client.

Our Businesses Include:

• Alarm Communications acl.uk.com/careers
• Clymac clymac.co.uk/careers
• FAFS Fire & Security fafsfireandsecurity.com/careers
• Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/
• Morgan Fire Protection morganfire.co.uk/recruitment/
• Marlowe Smoke Control marlowe-aov.co.uk/careers/
• Marlowe Fire & Security marlowefireandsecurity.com/vacancies/

Equal Opportunities

At Marlowe Kitchen Fire Suppression, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives.

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered

Our well known client is looking for a German Speaking Account Coordinator with an additional EU language to join their team.

Must be Fluent written and spoken.

Hybrid working

Job Summary:

The Account Coordinator will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers. The Account Coordinator will manage activities through to completion and communicate back to the client. Act as liaison between the client and the Clients teams and will collaborate with key internal stakeholders to drive the initiative. They will be responsible to ensure account long-term profitability by understanding and ensuring current contractual terms and conditions are in place. The Account Coordinator will be responsible for both the retention and growth of their existing client base, as well as soliciting client feedback and driving customer satisfaction.

Key Responsibilities:

• Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities.
• Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth.
• Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business.
• Evaluate the customer’s current service plan and provide recommendations based on the client’s needs and suite of products.
• Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place.
• Coordinate with all departments to deliver and exceed the requirement of the customer.
• Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections.
• Align with Sales team on customer expectations, growth, and retention strategies. An emphasis on driving a positive experience with both new and current equipment and assisting Sales.
• Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio.
• Assess client needs and find creative solutions to assist and manage challenging customers requests and escalation.

Permanent Vacancy – Account Coordinator (German)

Location: Watford, WD18 (Hybrid)

Duration: Permanent

Salary: from £28,000 to £30,000

Hours: Monday to Friday, 8am-4pm

The position will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers.

Main duties:

• Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities
• Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth
• Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business
• Evaluate the customer’s current service plan and provide recommendations based on the client’s needs and suite of products
• Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place
• Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections
• Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio
• Assess client needs and find creative solutions to assist and manage challenging customers’ requests and escalation

Criteria:

• Fluent to a business proficiency, both written and spoken, in German
• Experience in customer services or a client coordination role
• It would be highly advantageous if candidates had additional language skills in either Spanish, Italian, French, Polish, Hebrew or Dutch but this is not essential

The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression and other additional benefits including hybrid working.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Our well known client is looking for a German Speaking Account Coordinator with an additional EU language to join their team.

Must be Fluent written and spoken.

Hybrid working

Job Summary:

The Account Coordinator will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers. The Account Coordinator will manage activities through to completion and communicate back to the client. Act as liaison between the client and the Clients teams and will collaborate with key internal stakeholders to drive the initiative. They will be responsible to ensure account long-term profitability by understanding and ensuring current contractual terms and conditions are in place. The Account Coordinator will be responsible for both the retention and growth of their existing client base, as well as soliciting client feedback and driving customer satisfaction.

Key Responsibilities:

• Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities.
• Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth.
• Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business.
• Evaluate the customer’s current service plan and provide recommendations based on the client’s needs and suite of products.
• Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place.
• Coordinate with all departments to deliver and exceed the requirement of the customer.
• Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections.
• Align with Sales team on customer expectations, growth, and retention strategies. An emphasis on driving a positive experience with both new and current equipment and assisting Sales.
• Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio.
• Assess client needs and find creative solutions to assist and manage challenging customers requests and escalation.

Permanent Vacancy – Account Coordinator (German)

Location: Watford, WD18 (Hybrid)

Duration: Permanent

Salary: from £28,000 to £30,000

Hours: Monday to Friday, 8am-4pm

The position will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers.

Main duties:

• Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities
• Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth
• Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business
• Evaluate the customer’s current service plan and provide recommendations based on the client’s needs and suite of products
• Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place
• Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections
• Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio
• Assess client needs and find creative solutions to assist and manage challenging customers’ requests and escalation

Criteria:

• Fluent to a business proficiency, both written and spoken, in German
• Experience in customer services or a client coordination role
• It would be highly advantageous if candidates had additional language skills in either Spanish, Italian, French, Polish, Hebrew or Dutch but this is not essential

The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression and other additional benefits including hybrid working.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.