2,662 Account Manager Saas jobs in the United Kingdom

• Manage and grow a portfolio of assigned client accounts.
• Develop and execute account strategies to maximise revenue and client retention.
• Identify and pursue upsell and cross-sell opportunities.
• Conduct regular client check-ins, business reviews, and product demonstrations.
• Build and maintain strong relationships with key stakeholders at client organisations.
• Collaborate with internal teams (Sales, Customer Success, Product) to ensure client success.
• Manage contract renewals and address client concerns proactively.

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum 3 years of experience in account management, sales, or business development in SaaS/Tech.
• Proven ability to meet and exceed sales and retention targets.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency with CRM software (e.g., Salesforce).
• Strong understanding of SaaS business models and the technology landscape.

• Manage a portfolio of existing client accounts, building strong, long-term relationships.
• Develop and execute strategic account plans to achieve sales targets and client satisfaction goals.
• Proactively identify opportunities for upselling and cross-selling our SaaS products and services.
• Conduct regular business reviews with clients to demonstrate value and ensure alignment with their evolving needs.
• Act as the primary point of contact for clients, addressing inquiries and resolving issues efficiently.
• Collaborate with internal teams, including customer success, technical support, and product development, to ensure a seamless client experience.
• Stay informed about industry trends and competitor activities to provide strategic advice to clients.
• Track account health and customer engagement, implementing retention strategies as needed.
• Generate accurate sales forecasts and pipeline reports.
• Contribute to the development of best practices for account management and customer retention.

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 3 years of experience in Account Management, Sales, or Customer Success within the SaaS industry.
• Proven ability to meet and exceed sales and retention targets.
• Excellent understanding of SaaS business models and customer lifecycle management.
• Strong negotiation and influencing skills.
• Proficiency in CRM software (e.g., Salesforce) and sales enablement tools.
• Excellent communication, interpersonal, and presentation skills.
• Ability to thrive in a hybrid work environment.

We are looking for an exceptional person to join our team as an Account Manager. Here at Deskpro, we make a helpdesk platform; i.e. we make the software (SaaS) that thousands of other companies use themselves to provide customer support to their users.

Are you a high-achieving SDR or BDM and want to progress into a closing role? Or maybe you have experience in a commercial account manager role, and love solving problems for customers? Then we would love to hear from you.

You will be responsible for growing accounts, expanding teams and upselling plans to our SME & Mid-market customer base. Our software is used by companies and organisations such as Microsoft, HMRC, Panasonic, NHS, P&G, Pure, Hotel Chocolat, Vodafone and more.

This role is a great opportunity for someone who is a great communicator, loves target driven sales, is commercially savvy and enjoys the fast paced world of SaaS. We are looking for someone with 1+ years previous experience in a sales or commercial account managers role ideally at a B2B software company, and wants a new challenge at a profitable and growing software startup. The role is based from our HQ in Wimbledon, UK.

For more information, you can visit our Careers page

You will be working as part of our inside-Sales team, focussed on growing customer revenue via expanding accounts, cross-selling to new teams and upselling to higher-tier plans.

• You will be provided with a portfolio of SME to Mid-market customers, as your pipeline that you will be responsible for growing.
• Directly reporting to Hannah, our Commercial Team Lead, working closely with the larger sales team and direct contact with the CEO.
• Speaking to customers across phone, email and other channels.
• Implementing new processes and upselling new revenue streams, such as Client Services, certification.
• Collaborating with our product marketing team to help make upselling an easy decision for our customers.
• Working closely with customer support team to hand-over any issues customers may be facing, ensuring things are resolved quickly and feedback goes to product team.
• Identifying customers who may be a churn risk and alerting our Customer Success team.

Requirements

You will have had at least 1+ years experience managing and growing a portfolio in a sales or commercial account manager role, ideally in a B2B software company.

• Have great commercial awareness and ability to build trust quickly with customers.
• Able to create and spot revenue growth opportunities within a diverse customer-base.
• Be fantastic at communicating over the phone, email and other channels.
• Be a curious and creative problem solver, able to collaborate with our Sales and Support teams to solve customer issues.
• Be excited to work in a fast paced environment, with an ability to pivot and execute on projects quickly.
• Be confident self-managing your own priority list as well as making data-driven decisions.

Benefits

We are a friendly and diverse startup-team based in central Wimbledon, 3 minutes walk from fantastic transport links (train, District and Northern line tubes, buses, trams).

• Competitive Salary £70k OTE (£35k base + uncapped commission, paid monthly)
• 25 days holiday plus UK Bank Holidays
• Lovely bespoke offices, BBQs in the summer, Monday team breakfasts and Friday lunches. Unlimited coffee, tea, soft drinks and snacks with beers for Friday afternoon.
• BUPA Private Healthcare & Cash Scheme, Pension Scheme, Bike storage, Season ticket loans, Reduced gym membership, Cycle to Work, Free Phone SIM (unlimited calls, data etc).
• Laptop & 2 x 4k Monitors, ergonomic chair & sit-stand desks as standard.
• Monthly team socials and legendary Xmas & Summer Parties.
• Personal budget for training and growth.
• A chance to be truly invested in a growing software company, with generous share options.
• A mixture of autonomy over your role and real responsibilities to the team and business.

For more information, you can visit our Careers page

No recruiters or agencies please.

• Develop and maintain strong, long-lasting customer relationships with key accounts.
• Achieve and exceed sales targets by identifying and capitalizing on opportunities for upselling and cross-selling existing clients.
• Understand client needs and requirements, and effectively communicate how our client's SaaS solutions can meet them.
• Act as a trusted advisor to clients, providing ongoing support and strategic guidance.
• Manage the entire sales cycle from prospecting to closing for new business opportunities within assigned accounts.
• Collaborate with internal teams, including sales, marketing, and customer success, to ensure client satisfaction.
• Prepare and deliver compelling sales presentations and product demonstrations.
• Track client interactions, sales activities, and pipeline using CRM software.
• Provide regular reports on account status, sales performance, and forecasts.
• Stay informed about industry trends, competitor activities, and market dynamics.

• Proven experience in account management or a similar sales role, preferably in SaaS or technology.
• Demonstrated ability to meet and exceed sales quotas.
• Strong understanding of the sales process and CRM systems (e.g., Salesforce).
• Excellent communication, negotiation, and interpersonal skills.
• Ability to build rapport and trust with clients.
• Proactive, self-motivated, and results-driven.
• Comfortable working in a hybrid environment, balancing office and remote work.
• Bachelor's degree in Business, Marketing, or a related field.

• Manage a portfolio of high-value enterprise accounts, serving as the primary point of contact for all client needs and strategic discussions.
• Develop and execute account growth strategies aimed at increasing revenue through identifying and closing opportunities for upsells and cross-sells.
• Build strong, long-lasting relationships with key stakeholders within client organisations, from C-level executives to operational teams.
• Conduct regular business reviews (QBRs) with clients to assess their ongoing needs, demonstrate value, and identify new opportunities.
• Collaborate with internal sales, customer success, marketing, and product teams to ensure seamless client experience and service delivery.
• Actively monitor client usage and satisfaction, proactively addressing any concerns or potential churn risks.
• Stay informed about industry trends and competitor activities to better position our client's solutions.
• Negotiate contract renewals and expansions, ensuring favourable terms for both parties.
• Provide accurate forecasting of account revenue and sales pipeline to management.
• Contribute to the development of best practices for account management within the sales team.

• Bachelor's degree in Business Administration, Marketing, or a related field; MBA is a plus.
• Minimum of 5 years of experience in enterprise account management, sales, or a related client-facing role within the SaaS or technology sector.
• Proven track record of consistently meeting and exceeding sales quotas and revenue targets.
• Demonstrated success in managing complex sales cycles and building strategic relationships with senior-level executives.
• Excellent understanding of SaaS business models, cloud computing, and relevant technology landscapes.
• Exceptional communication, presentation, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities, with a data-driven approach to account management.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
• Experience with CRM software (e.g., Salesforce) and sales enablement tools.
• Proactive, motivated, and possess a strong client-centric mindset.

• Manage a portfolio of high-value enterprise accounts, acting as the primary point of contact post-sale.
• Develop and execute strategic account plans to deepen client relationships and identify upsell and cross-sell opportunities.
• Conduct regular business reviews with clients to ensure they are maximizing value from our SaaS solution.
• Proactively identify and address client needs, challenges, and concerns, ensuring high levels of customer satisfaction and retention.
• Collaborate with Sales, Product, and Support teams to advocate for client needs and ensure seamless service delivery.
• Monitor client health and implement proactive measures to mitigate churn risk.
• Drive product adoption and educate clients on new features and best practices.
• Negotiate contract renewals and expansion opportunities.
• Achieve and exceed retention and growth targets for your assigned accounts.
• Provide market feedback to internal teams to inform product development and strategy.

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 5 years of experience in Account Management, Sales, or Customer Success within a B2B SaaS environment.
• Proven track record of successfully managing and growing enterprise-level accounts.
• Demonstrated ability to build strong, long-term relationships with clients at senior levels.
• Excellent understanding of SaaS business models and customer lifecycle.
• Strong negotiation, communication, and presentation skills.
• Ability to analyze client data and translate insights into actionable strategies.
• Experience working in a hybrid model, balancing remote work with required in-office days in **London**.
• Self-motivated, results-driven, and able to manage time effectively.
• Familiarity with CRM software (e.g., Salesforce) and account management tools.

• Manage a portfolio of existing client accounts, acting as the primary point of contact.
• Build and maintain strong, long-lasting relationships with key stakeholders within client organisations.
• Develop a comprehensive understanding of client business needs and objectives.
• Identify and pursue opportunities for upselling and cross-selling additional products and services.
• Drive customer retention and reduce churn by ensuring high levels of customer satisfaction and value realisation.
• Conduct regular business reviews with clients to assess their needs and demonstrate ongoing value.
• Collaborate with internal teams (sales, support, product) to ensure seamless client experience.
• Develop and execute account plans to achieve sales targets and expand market share within existing accounts.
• Provide product expertise and guidance to clients, helping them maximise their use of the SaaS platform.
• Track account progress, forecast revenue, and report on key metrics to sales leadership.
• Stay informed about industry trends and competitive landscape to provide strategic advice to clients.
• Onboard new clients effectively and ensure a smooth transition.

• Bachelor's degree in Business, Marketing, or a related field, or equivalent professional experience.
• 5+ years of experience in B2B account management, preferably within the SaaS or technology sector.
• Proven track record of meeting and exceeding sales quotas and retention targets.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated ability to build and maintain strong client relationships at all levels.
• Experience with CRM software (e.g., Salesforce) and sales methodologies.
• Strong understanding of SaaS business models and value propositions.
• Ability to work independently, manage time effectively, and thrive in a remote work environment.
• Proactive, self-motivated, and results-driven attitude.
• Passion for technology and a desire to help clients succeed.