212 Account Manager jobs in Leicester
IT Software Sales Specialist in UK
Posted 458 days ago
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Account Manager
Posted today
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Morgan McKinley are proud to be working with an exciting, growing business based in Kettering.
We are seeking a driven Account Manager to join their team. This is an excellent opportunity for someone with strong relationship-building skills, credit or collections experience, and a passion for delivering outstanding customer service.
Job Title: Account Manager
Salary: 28,000 + bonus earning opportunities
Contract: Full-time, 37.5 hours per week
The Role
As Account Manager, you'll be the key link between field sales teams, franchisees, and internal departments, managing a portfolio of lease and credit accounts. You will focus on building strong relationships, reducing delinquency, developing credit business, and ensuring smooth processes from application to collection.
Key Responsibilities
Manage receivables, control losses, and resolve delinquency issues.
Build strong relationships with field sales teams and franchisees.
Promote credit sales programs and provide training.
Analyse portfolios, prepare forecasts, and create action plans.
Ensure compliance with company policies and governance guidelines.
About You
2-4 years' collections or financial services experience.
Confident communicator with excellent telephone and interpersonal skills.
Strong organisational skills and ability to manage multiple tasks.
Proficient in Microsoft Office.
Self-motivated, proactive, and able to work independently.
Core Competencies
Customer focus, attention to quality, adaptability, teamwork, communication, continuous improvement.
If you're looking for a challenging, rewarding role where you can make a real impact, we'd love to hear from you.
Account Manager
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Job Title
Account Manager – Waste Department
Location
East Midlands, but there maybe a requirement for some National travel.
Reports To
Head of Sales (Waste)
Job Purpose
The Account Manager will be responsible for managing and developing a portfolio of waste management customers, ensuring high levels of client satisfaction, retention, and growth. This role will focus on building strong relationships, understanding customer needs, and providing solutions aligned with Ward’s waste services portfolio.
Key Responsibilities
Client Relationship Management
- Act as the main point of contact for assigned waste management accounts. li>Develop strong, long-term relationships with clients to ensure loyalty and repeat business.
- Schedule and attend regular review meetings with clients to discuss performance, opportunities, and service improvements.
Business Development & Retention
- Identify opportunities to upsell or cross-sell additional waste services.
- Negotiate contract renewals and service agreements to ensure profitable growth.
- Work closely with the sales and operations teams to deliver tailored proposals for new and existing clients.
Service Delivery Oversight
- Liaise with operations teams to ensure service levels meet contractual commitments and client expectations.
- Proactively resolve service issues or complaints, ensuring minimal disruption and positive outcomes.
- Monitor and report on service performance and client satisfaction metrics.
Account Administration
- Maintain accurate records of customer communications, agreements, and performance data.
- Prepare monthly account reports and presentations for internal review.
- Ensure compliance with all company policies, environmental regulations, and health & safety standards.
Key Skills & Competencies
- Strong interpersonal and communication skills, both verbal and written.
- Negotiation and influencing abilities.
- Customer-focused mindset with a track record of building lasting relationships.
- Ability to manage multiple priorities in a fast-paced environment.
- Commercial awareness and the ability to identify growth opportunities.
- Problem-solving and conflict resolution skills.
Experience & Qualifications
- Previous experience in account management, preferably within the waste management, recycling, or environmental services sector.
- Knowledge of waste industry regulations and compliance requirements (desirable but not essential).
- Proven track record in retaining and growing customer accounts.
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and CRM systems.
- Full UK driving licence.
Performance Metrics
- Client retention rate.
- Revenue growth from existing accounts.
- Service level adherence and complaint resolution times.
- Customer satisfaction scores.
Account Manager
Posted today
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Morgan McKinley Northern Home Counties are proud to be supporting a leading financial services business, recruiting for an Account Manager. This role will take ownership of the EC and Lease portfolio, ensuring strong performance, customer retention, and loss control, while also driving credit program adoption across the network.
Main Duties and Responsibilities:
- Manage receivables, controlling delinquency and minimising net losses
- Build strong relationships with franchisees and regional sales teams
- Resolve customer credit and delinquency issues to ensure retention
- Oversee collections activity, including skip accounts and legal actions
- Promote and train the field on credit program features and benefits
- Provide portfolio analysis, reporting, and forecasts to management
Person Specification:
- 2-4 years' experience in credit control, collections, or financial services
- Strong communication and relationship-building skills
- Organised, detail-focused, and proactive
- Confident using Microsoft Office and adaptable to new systems
- Positive attitude with the ability to work independently and as part of a team
Salary & Benefits:
This is a full-time, in-office role based in Kettering, working 37.5 hours per week across shifts between 8:30 AM - 5:30 PM. The base salary is 28,000, with possible bonuses.
Account Manager
Posted today
Job Viewed
Job Description
Job Title
Account Manager – Waste Department
Location
East Midlands, but there maybe a requirement for some National travel.
Reports To
Head of Sales (Waste)
Job Purpose
The Account Manager will be responsible for managing and developing a portfolio of waste management customers, ensuring high levels of client satisfaction, retention, and growth. This role will focus on building strong relationships, understanding customer needs, and providing solutions aligned with Ward’s waste services portfolio.
Key Responsibilities
Client Relationship Management
- Act as the main point of contact for assigned waste management accounts. li>Develop strong, long-term relationships with clients to ensure loyalty and repeat business.
- Schedule and attend regular review meetings with clients to discuss performance, opportunities, and service improvements.
Business Development & Retention
- Identify opportunities to upsell or cross-sell additional waste services.
- Negotiate contract renewals and service agreements to ensure profitable growth.
- Work closely with the sales and operations teams to deliver tailored proposals for new and existing clients.
Service Delivery Oversight
- Liaise with operations teams to ensure service levels meet contractual commitments and client expectations.
- Proactively resolve service issues or complaints, ensuring minimal disruption and positive outcomes.
- Monitor and report on service performance and client satisfaction metrics.
Account Administration
- Maintain accurate records of customer communications, agreements, and performance data.
- Prepare monthly account reports and presentations for internal review.
- Ensure compliance with all company policies, environmental regulations, and health & safety standards.
Key Skills & Competencies
- Strong interpersonal and communication skills, both verbal and written.
- Negotiation and influencing abilities.
- Customer-focused mindset with a track record of building lasting relationships.
- Ability to manage multiple priorities in a fast-paced environment.
- Commercial awareness and the ability to identify growth opportunities.
- Problem-solving and conflict resolution skills.
Experience & Qualifications
- Previous experience in account management, preferably within the waste management, recycling, or environmental services sector.
- Knowledge of waste industry regulations and compliance requirements (desirable but not essential).
- Proven track record in retaining and growing customer accounts.
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and CRM systems.
- Full UK driving licence.
Performance Metrics
- Client retention rate.
- Revenue growth from existing accounts.
- Service level adherence and complaint resolution times.
- Customer satisfaction scores.
Account Manager
Posted 1 day ago
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Job Description
Job ID
188459
Posted
08-Oct-2024
Role type
Full-time
Areas of Interest
Engineering/Maintenance, Facilities Management
Location(s)
Nottingham - England - United Kingdom of Great Britain and Northern Ireland
Company Profile
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
Job Title: Contract Manager
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Manager to join the team.
Role Summary:
-Responsible for the contract management of the staff, operation and maintenance of all electrical and mechanical plants/services, project works and Building performance.
-Daily management of the Engineering team including compliance with CBRE disciplinary processes and procedures.
-To direct, instruct and manage all CBRE staff under their control as well as SSP's ensuring compliance with working practices.
-To complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client.
-Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported to both CBRE and the contracts Senior Management.
-To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems.
-Liaise and keep informed both the client and the CBRE Area Manager on all aspects of contract problems (defects & deficiencies).
-To ensure that all staff within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio.
-To ensure quality is maintained throughout the facilities.
-Ensuring business policies and processes are effectively communicated, and implemented within the contract.
-Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.
-Working with other Operations Managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
-Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
-Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
-Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
-Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
-Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
-Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
-Demonstrate a willingness to attend on and off site training for plant and systems as they are installed. This may require nights away from home.
Experience Required:
-Experience in Building Services industry.
-Strong communication skills. Ability to lead, motivate and direct a team of technicians/operatives.
-Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable.
-Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).
-A good level of English and Mathematics required.
-Strong organisational and communication skills with the ability to prioritise workloads.
-Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Account Manager
Posted today
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Key responsibilities include developing strategic account plans, conducting regular client meetings (both in-person and virtual), and acting as the main point of contact for all client-related matters. You will be adept at understanding market trends and competitor activities to provide valuable insights to clients and internal teams. The ability to negotiate contracts, resolve client issues promptly, and collaborate effectively with internal departments such as sales, marketing, and customer support is essential. CRM proficiency (e.g., Salesforce) is a must, alongside excellent presentation and communication skills.
We are seeking a results-oriented professional with a proven track record in account management or sales. Strong interpersonal skills, resilience, and a proactive approach to problem-solving are key attributes. The ideal candidate will be motivated by achieving targets and building long-term, trusted partnerships. This is an excellent opportunity to join a reputable company and play a vital role in its continued success by ensuring client loyalty and driving revenue growth. If you are a skilled relationship builder with a passion for exceeding client expectations, we encourage you to apply.
Responsibilities:
- Manage and grow a portfolio of key client accounts.
- Develop and execute strategic account plans.
- Serve as the primary point of contact for assigned clients.
- Identify upsell and cross-sell opportunities.
- Conduct regular client reviews and performance analysis.
- Address and resolve client issues effectively and promptly.
- Collaborate with internal teams to ensure client satisfaction.
- Meet and exceed retention and revenue targets.
- Proven experience in Account Management, Sales, or a related client-facing role.
- Demonstrated success in managing client relationships and driving revenue growth.
- Strong negotiation, communication, and presentation skills.
- Proficiency in CRM software and sales methodologies.
- Excellent organisational and time-management skills.
- Ability to understand client business needs and propose solutions.
- Bachelor's degree in Business, Marketing, or a related field is preferred.
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