5,352 Account Managers jobs in the United Kingdom
Senior Principal Relationship Management and Business Development
London, London
Discover
Posted 3 days ago
Job Viewed
Job Description
**Discover. A brighter future.**
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
**Job Description:**
**What You'll Do**
+ Responsible for managing business development in one or more countries, regions or industries, which will include Israel, with the potential for additional markets in the Middle East, Eastern Europe and Africa. Serves as the relationship manager for multiple complex partner relationships. Performs market analyses and business development activities to drive profitable sales volume.
+ Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
**How You'll Do It**
+ Deliver growth in payments volume and acceptance by effectively leveraging existing and developing new relationships with banks, acquirers, domestic schemes, merchants and technology partners.
+ Perform market analyses, partner internally and externally to identify and develop growth opportunities in traditional, new and emerging payment sectors.
+ Serves as the regional subject matter expert regarding payments in the target markets based on knowledge of partners, industry trends and competitive environment.
+ Contribute to and ensure effective delivery of Partnership Management strategy across CEEMEA region.
+ Monitor and document pipeline opportunities and performance against goals
+ Strategically identifies leads, develops proposals, responds to RFP's and negotiates agreements to maximize network growth. Identifies and creates business case to establish new development activities with internal (Risk, AML, etc.) and external industry partners.
+ Serve as the strategic liaison between Discover external accounts, by maintaining relationships with decision-makers across company divisions of each participant. Actively manages and escalates risk and customer-impacting issues or complaints within the day-to-day role to management.
+ Explores new partnership opportunities and manages a portfolio of clients to retain, grow and drive existing and new business by exploring acceptance and volume growth.
+ Manage and build relationships with existing strategic network participants. Maintain knowledge of partners, industry trends and competitive environment by performing market analysis and maintaining opportunity pipeline to recommend actions in improving Discover's position.
+ Drives internal processes including; development of communications, account management, approval requests and contract negotiations, compliance and risk management.
+ Performs market analyses and business development activities to increase network transaction volume and revenue generation.
+ Partner internally and externally to identify new or additional business opportunities within accounts; maintain and grow relationships to attain new business value and improve client experience.
+ Advise network participant of new product, marketing or operational initiatives and act as primarily liason into Discover to ensure improved market position for DFS.
+ Address client inquiries and problem solve to resolve opportunities or issues. Negotiate contracts, pricing agreements or incentives while ensuring compliance with new processes and business practices.
**Qualifications You'll Need**
**The Basics**
+ Bachelors degree in Business Administration and Management, Finance, Marketing or related
+ Payments, Relationship Management or Marketing experience
+ Technical expertise (i.e.; mobile payments, vehicle commerce, SRC, payment chip technology, IOT emerging technologies) to support digital partners
+ In lieu of degree, Payments, Relationship Management or Marketing experience
**Physical and Cognitive Requirements**
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:
+ Primarily remain in a stationary position.
+ Occasionally move about the work environment to complete the major responsibilities of the job.
+ Primarily performed indoors in an office setting.
+ Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
+ Ability to communicate verbally.; Ability to communicate in written form.
+ "Travel up to 50% of the time."
**Bonus Points If You Have**
+ Business Development in Fintech, Credit, Debit, Prepaid, and/or Commercial Payments
+ Payments experience with an Acquirer, Issuer or Network; previous experience in a sales and /or relationship management role is preferred.
+ Exposure to negotiating complex multi-million dollar Merchant contracts at C level.
+ A strong communicator across all levels
+ Comprehensive knowledge of new and emerging payment technologies
+ Experience of working in the Middle East and Africa will be desirable but not essential
+ The ideal candidate will be self-starter with an entrepreneurial approach
*** Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United Kingdom on a full-time basis.***
**Application Deadline:**
The application window for this position is anticipated to close on Sep- . We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover, a division of Capital One, N.A., is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights) ( complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
Positions marked as remote eligible are limited to remote locations within the country in which the position is based.
Applicants must be 18 or older at the time of hire.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
**Job Description:**
**What You'll Do**
+ Responsible for managing business development in one or more countries, regions or industries, which will include Israel, with the potential for additional markets in the Middle East, Eastern Europe and Africa. Serves as the relationship manager for multiple complex partner relationships. Performs market analyses and business development activities to drive profitable sales volume.
+ Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
**How You'll Do It**
+ Deliver growth in payments volume and acceptance by effectively leveraging existing and developing new relationships with banks, acquirers, domestic schemes, merchants and technology partners.
+ Perform market analyses, partner internally and externally to identify and develop growth opportunities in traditional, new and emerging payment sectors.
+ Serves as the regional subject matter expert regarding payments in the target markets based on knowledge of partners, industry trends and competitive environment.
+ Contribute to and ensure effective delivery of Partnership Management strategy across CEEMEA region.
+ Monitor and document pipeline opportunities and performance against goals
+ Strategically identifies leads, develops proposals, responds to RFP's and negotiates agreements to maximize network growth. Identifies and creates business case to establish new development activities with internal (Risk, AML, etc.) and external industry partners.
+ Serve as the strategic liaison between Discover external accounts, by maintaining relationships with decision-makers across company divisions of each participant. Actively manages and escalates risk and customer-impacting issues or complaints within the day-to-day role to management.
+ Explores new partnership opportunities and manages a portfolio of clients to retain, grow and drive existing and new business by exploring acceptance and volume growth.
+ Manage and build relationships with existing strategic network participants. Maintain knowledge of partners, industry trends and competitive environment by performing market analysis and maintaining opportunity pipeline to recommend actions in improving Discover's position.
+ Drives internal processes including; development of communications, account management, approval requests and contract negotiations, compliance and risk management.
+ Performs market analyses and business development activities to increase network transaction volume and revenue generation.
+ Partner internally and externally to identify new or additional business opportunities within accounts; maintain and grow relationships to attain new business value and improve client experience.
+ Advise network participant of new product, marketing or operational initiatives and act as primarily liason into Discover to ensure improved market position for DFS.
+ Address client inquiries and problem solve to resolve opportunities or issues. Negotiate contracts, pricing agreements or incentives while ensuring compliance with new processes and business practices.
**Qualifications You'll Need**
**The Basics**
+ Bachelors degree in Business Administration and Management, Finance, Marketing or related
+ Payments, Relationship Management or Marketing experience
+ Technical expertise (i.e.; mobile payments, vehicle commerce, SRC, payment chip technology, IOT emerging technologies) to support digital partners
+ In lieu of degree, Payments, Relationship Management or Marketing experience
**Physical and Cognitive Requirements**
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:
+ Primarily remain in a stationary position.
+ Occasionally move about the work environment to complete the major responsibilities of the job.
+ Primarily performed indoors in an office setting.
+ Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
+ Ability to communicate verbally.; Ability to communicate in written form.
+ "Travel up to 50% of the time."
**Bonus Points If You Have**
+ Business Development in Fintech, Credit, Debit, Prepaid, and/or Commercial Payments
+ Payments experience with an Acquirer, Issuer or Network; previous experience in a sales and /or relationship management role is preferred.
+ Exposure to negotiating complex multi-million dollar Merchant contracts at C level.
+ A strong communicator across all levels
+ Comprehensive knowledge of new and emerging payment technologies
+ Experience of working in the Middle East and Africa will be desirable but not essential
+ The ideal candidate will be self-starter with an entrepreneurial approach
*** Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United Kingdom on a full-time basis.***
**Application Deadline:**
The application window for this position is anticipated to close on Sep- . We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover, a division of Capital One, N.A., is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights) ( complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
Positions marked as remote eligible are limited to remote locations within the country in which the position is based.
Applicants must be 18 or older at the time of hire.
This advertiser has chosen not to accept applicants from your region.
0
Business Development
B1 Birmingham, West Midlands
Pertemps Birmingham Industrial
Posted 5 days ago
Job Viewed
Job Description
Business Development Manager
Location : Birmingham (Hybrid working considered)
Salary : Up o 60K P/A + Commission
Benefits : Health Cash Plan, Life Assurance & Pension
Hours : Monday to Friday, 9:00-5:00 (or similar)
Pertemps is delighted to be working on behalf of a leading provider of print, mail and postage solutions, who are seeking a dynamic Business Development Manager to support the next phase of their expansion.
The Role
This is a key opportunity for a commercially driven sales professional to take a proactive role in building a pipeline of opportunities and converting them into long-term accounts. The successful candidate will be confident engaging with both trade and end-user clients, with knowledge of outbound mail (direct mail, business mail, transactional mail and hybrid mail). Printing and bulk postage experience would be advantageous.
The Business Development Manager will be responsible for owning the full sales cycle - from prospecting and pitching, through to closing and onboarding - ensuring long-term value through strong account development. Working closely with account management, production and marketing teams, this individual will play a vital role in shaping client relationships and contributing to ongoing growth.
Key Responsibilities
Skills &Experience
Attributes
This is an excellent opportunity for a results-driven sales professional to join a progressive business at an exciting stage of growth.
If this sounds like the next step in your career, please Click Apply or Contact Tom Ricketts at Pertemps, Hagley Road, Birmingham
Location : Birmingham (Hybrid working considered)
Salary : Up o 60K P/A + Commission
Benefits : Health Cash Plan, Life Assurance & Pension
Hours : Monday to Friday, 9:00-5:00 (or similar)
Pertemps is delighted to be working on behalf of a leading provider of print, mail and postage solutions, who are seeking a dynamic Business Development Manager to support the next phase of their expansion.
The Role
This is a key opportunity for a commercially driven sales professional to take a proactive role in building a pipeline of opportunities and converting them into long-term accounts. The successful candidate will be confident engaging with both trade and end-user clients, with knowledge of outbound mail (direct mail, business mail, transactional mail and hybrid mail). Printing and bulk postage experience would be advantageous.
The Business Development Manager will be responsible for owning the full sales cycle - from prospecting and pitching, through to closing and onboarding - ensuring long-term value through strong account development. Working closely with account management, production and marketing teams, this individual will play a vital role in shaping client relationships and contributing to ongoing growth.
Key Responsibilities
- Develop and execute outbound sales activity to identify and win new business opportunities
- Manage the full sales cycle with a consultative, solutions-focused approach
- Build and grow a pipeline of high-quality prospects using CRM (Salesforce)
- Deliver engaging presentations and proposals tailored to client needs
- Identify upsell and cross-sell opportunities within the existing client base
- Collaborate with internal teams to ensure seamless client onboarding and delivery
- Maintain accurate pipeline and forecasting records in CRM, reporting regularly to the Sales Director
- Contribute to go-to-market messaging, campaigns and sales strategies
Skills &Experience
- Proven track record in print, mail fulfilment, or postage sales
- Experience managing full sales cycles and consistently exceeding targets
- Strong commercial awareness, negotiation and objection-handling skills
- CRM proficiency (Salesforce or equivalent)
- Excellent communication, presentation and interpersonal skills
- Consultative, solution-led approach to selling
Attributes
- Highly motivated, financially driven and target-focused
- Professional and personable, with strong relationship-building skills
- Resilient and tenacious, thriving in a fast-paced environment
- Organised and diligent, with excellent time management
- Positive team player with an ownership mindset
This is an excellent opportunity for a results-driven sales professional to join a progressive business at an exciting stage of growth.
If this sounds like the next step in your career, please Click Apply or Contact Tom Ricketts at Pertemps, Hagley Road, Birmingham
This advertiser has chosen not to accept applicants from your region.
1
Business Development
Pedmore, West Midlands
Four Squared Recruitment Ltd
Posted 6 days ago
Job Viewed
Job Description
Business Development & Marketing Executive
£DOE+ commission
Join a respected, fast-growing accountancy firm with 35+ years of trusted service.
Four Squared recruitment is representing Lewis Smith Accountants, who arelooking for a proactive, creative professional to lead their business development and marketing efforts. This brand-new role offers the rare chance to shape strategy from the ground up and directly impact their 3–5 year growth plans.
What You’ll Do:
Apply today and help shape the future of Lewis Smith Accountants.
£DOE+ commission
Join a respected, fast-growing accountancy firm with 35+ years of trusted service.
Four Squared recruitment is representing Lewis Smith Accountants, who arelooking for a proactive, creative professional to lead their business development and marketing efforts. This brand-new role offers the rare chance to shape strategy from the ground up and directly impact their 3–5 year growth plans.
What You’ll Do:
- Identify and engage new business opportunities
- Create and deliver digital marketing campaigns
- Manage CRM and lead tracking
- Support client retention and upselling
- Represent the firm at events and networking sessions
- Experience in business development or marketing (professional services a plus)
- Strong research, content creation, and digital skills
- Confident communicator with a commercial mindset
- Results-driven, hands-on, and great with people
Apply today and help shape the future of Lewis Smith Accountants.
This advertiser has chosen not to accept applicants from your region.
2
Business Development
Birmingham, West Midlands
£35000 - £60000 Annually
Pertemps Birmingham Industrial
Posted 5 days ago
Job Viewed
Job Description
Business Development Manager
Location : Birmingham (Hybrid working considered)
Salary : Up o 60K P/A + Commission
Benefits : Health Cash Plan, Life Assurance & Pension
Hours : Monday to Friday, 9:00-5:00 (or similar)
Pertemps is delighted to be working on behalf of a leading provider of print, mail and postage solutions, who are seeking a dynamic Business Development Manager to support the next phase of their expansion.
The Role
This is a key opportunity for a commercially driven sales professional to take a proactive role in building a pipeline of opportunities and converting them into long-term accounts. The successful candidate will be confident engaging with both trade and end-user clients, with knowledge of outbound mail (direct mail, business mail, transactional mail and hybrid mail). Printing and bulk postage experience would be advantageous.
The Business Development Manager will be responsible for owning the full sales cycle - from prospecting and pitching, through to closing and onboarding - ensuring long-term value through strong account development. Working closely with account management, production and marketing teams, this individual will play a vital role in shaping client relationships and contributing to ongoing growth.
Key Responsibilities
Skills &Experience
Attributes
This is an excellent opportunity for a results-driven sales professional to join a progressive business at an exciting stage of growth.
If this sounds like the next step in your career, please Click Apply or Contact Tom Ricketts at Pertemps, Hagley Road, Birmingham
Location : Birmingham (Hybrid working considered)
Salary : Up o 60K P/A + Commission
Benefits : Health Cash Plan, Life Assurance & Pension
Hours : Monday to Friday, 9:00-5:00 (or similar)
Pertemps is delighted to be working on behalf of a leading provider of print, mail and postage solutions, who are seeking a dynamic Business Development Manager to support the next phase of their expansion.
The Role
This is a key opportunity for a commercially driven sales professional to take a proactive role in building a pipeline of opportunities and converting them into long-term accounts. The successful candidate will be confident engaging with both trade and end-user clients, with knowledge of outbound mail (direct mail, business mail, transactional mail and hybrid mail). Printing and bulk postage experience would be advantageous.
The Business Development Manager will be responsible for owning the full sales cycle - from prospecting and pitching, through to closing and onboarding - ensuring long-term value through strong account development. Working closely with account management, production and marketing teams, this individual will play a vital role in shaping client relationships and contributing to ongoing growth.
Key Responsibilities
- Develop and execute outbound sales activity to identify and win new business opportunities
- Manage the full sales cycle with a consultative, solutions-focused approach
- Build and grow a pipeline of high-quality prospects using CRM (Salesforce)
- Deliver engaging presentations and proposals tailored to client needs
- Identify upsell and cross-sell opportunities within the existing client base
- Collaborate with internal teams to ensure seamless client onboarding and delivery
- Maintain accurate pipeline and forecasting records in CRM, reporting regularly to the Sales Director
- Contribute to go-to-market messaging, campaigns and sales strategies
Skills &Experience
- Proven track record in print, mail fulfilment, or postage sales
- Experience managing full sales cycles and consistently exceeding targets
- Strong commercial awareness, negotiation and objection-handling skills
- CRM proficiency (Salesforce or equivalent)
- Excellent communication, presentation and interpersonal skills
- Consultative, solution-led approach to selling
Attributes
- Highly motivated, financially driven and target-focused
- Professional and personable, with strong relationship-building skills
- Resilient and tenacious, thriving in a fast-paced environment
- Organised and diligent, with excellent time management
- Positive team player with an ownership mindset
This is an excellent opportunity for a results-driven sales professional to join a progressive business at an exciting stage of growth.
If this sounds like the next step in your career, please Click Apply or Contact Tom Ricketts at Pertemps, Hagley Road, Birmingham
This advertiser has chosen not to accept applicants from your region.
3
Business Development
Pedmore, West Midlands
Four Squared Recruitment Ltd
Posted 6 days ago
Job Viewed
Job Description
Business Development & Marketing Executive
£DOE+ commission
Join a respected, fast-growing accountancy firm with 35+ years of trusted service.
Four Squared recruitment is representing Lewis Smith Accountants, who arelooking for a proactive, creative professional to lead their business development and marketing efforts. This brand-new role offers the rare chance to shape strategy from the ground up and directly impact their 3–5 year growth plans.
What You’ll Do:
Apply today and help shape the future of Lewis Smith Accountants.
£DOE+ commission
Join a respected, fast-growing accountancy firm with 35+ years of trusted service.
Four Squared recruitment is representing Lewis Smith Accountants, who arelooking for a proactive, creative professional to lead their business development and marketing efforts. This brand-new role offers the rare chance to shape strategy from the ground up and directly impact their 3–5 year growth plans.
What You’ll Do:
- Identify and engage new business opportunities
- Create and deliver digital marketing campaigns
- Manage CRM and lead tracking
- Support client retention and upselling
- Represent the firm at events and networking sessions
- Experience in business development or marketing (professional services a plus)
- Strong research, content creation, and digital skills
- Confident communicator with a commercial mindset
- Results-driven, hands-on, and great with people
Apply today and help shape the future of Lewis Smith Accountants.
This advertiser has chosen not to accept applicants from your region.
4
Business Development
Birmingham, West Midlands
Pertemps Birmingham Industrial
Posted 3 days ago
Job Viewed
Job Description
Business Development Manager
Location : Birmingham (Hybrid working considered)
Salary : Up o £60K P/A + Commission
Benefits : Health Cash Plan, Life Assurance & Pension
Hours : Monday to Friday, 9:00-5:00 (or similar)
Pertemps is delighted to be working on behalf of a leading provider of print, mail and postage solutions, who are seeking a dynamic Business Development Manager to support the next phase of .
Location : Birmingham (Hybrid working considered)
Salary : Up o £60K P/A + Commission
Benefits : Health Cash Plan, Life Assurance & Pension
Hours : Monday to Friday, 9:00-5:00 (or similar)
Pertemps is delighted to be working on behalf of a leading provider of print, mail and postage solutions, who are seeking a dynamic Business Development Manager to support the next phase of .
WHJS1_UKTJ
This advertiser has chosen not to accept applicants from your region.
5
Business Development Manager,Business Development,Premium Support
London, London
Amazon
Posted 9 days ago
Job Viewed
Job Description
Description
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. Youu2019ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
AWS is one of Amazonu2019s fastest growing businesses, servicing customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative Startups like Netflix, Pinterest, Spotify, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. We help global and local enterprises to use cloud to remediate their technical debt and build new innovative businesses.
AWS Enterprise Support provides our customers with one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers; Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud environments leveraging AWS best practices; and a designated Support Concierge for administrative and billing inquiries.
Enterprise customers rely on Support when running their business critical workloads on the AWS platform, and our technical account managers and cloud support engineers are the primary daily touch-point for those customers. Customers include very large Enterprises, Public Sector companies, as well as fast growing businesses and Internet companies. Unlike most support organizations, AWS Support is a self-standing business with revenue and P&L responsibility and one of the fastest growing businesses within AWS.
As a Premium Support Business Development Manager (BDM), you will be part of the Enterprise Support organization, driving the go-to-market (GTM) strategy for AWS Premium Support offerings. Your primary objective is to increase adoption of paid support solutions while maintaining target margin performance and leveraging Support to accelerate AWS platform adoption.In this role, you will focus on enabling, executing, and driving the adoption of Media Support Solution (MSS) for customers with media streaming workloads, ensuring they receive specialized support tailored to their needs. Additionally, you will lead the expansion of Incident Detection and Response (IDR) and Countdown Premium (CDP) for customers with non-media streaming workloads, helping them strengthen their incident management, proactive monitoring, and operational resilience.You will engage customers to understand their support requirements, identify obstacles to adoption, and refine AWSu2019s Premium Support value proposition. Through commercial innovation and controlled experiments, you will optimize support offerings, quantify their impact on AWS platform adoption, and develop initiatives to accelerate customer success. Additionally, you will work closely with sales teams, partners, and internal stakeholders to enable field teams, develop customer-facing collateral, and pilot new support offerings through AWSu2019s partner ecosystem.
Key job responsibilities
Customer & Market Engagement:
Engage customers, partners, and field teams to deeply understand and measure customer value and pain points in adopting Enterprise Support Services (Enterprise Support, Enterprise On-Ramp, MSS, IDR, CDP, and other new offerings).
Identify adoption challenges for MSS in media streaming environments and IDR/CDP for non-media streaming workloads, addressing customer needs with tailored solutions.
Solution Adoption & Expansion:
Lead the enablement, execution, and GTM strategy for MSS adoption among media streaming customers, ensuring optimized support, proactive monitoring, and operational guidance.
Drive IDR and CDP adoption for non-media streaming customers, enhancing incident detection, response readiness, and premium support experiences.
Data-Driven Strategy & ROI Analysis:
Analyze drivers of Enterprise Support Services adoption, identifying levers for growth and improvement.
Quantify the impact of MSS, IDR, and CDP adoption on AWS platform usage, customer retention, and cloud migration acceleration.
Estimate the ROI of Support investments and design initiatives to maximize business outcomes.
Commercial Innovation & Experimentation:
Design and execute controlled experiments to refine support offerings, enhance differentiation, and drive commercial innovation.
Develop new pricing strategies, ensuring customers receive cost-effective, value-driven support solutions.
Field & Partner Enablement:
Develop and refine sales collateral, reference cases, and value proofs for MSS, IDR, and CDP to drive customer engagement.
In collaboration with Field Enablement, create training programs to ensure sales teams can articulate the MSS, IDR, and CDP value propositions effectively.
Work with partners to develop and pilot new support offerings via the AWS partner ecosystem.
Sales & Business Development Execution:
Support end-to-end deal execution for Enterprise Support Services, MSS, IDR, and CDP alongside the sales team.
Prepare and present business reviews to senior Sales and BD leadership, providing insights into support adoption trends and performance.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve.
Basic Qualifications
- 6+ years of developing, negotiating and executing business agreements experience
- 6+ years of professional or military experience
- 6 + years of experience in a role focused on creating and implementing organizational strategies.
- Bachelor's degree
Preferred Qualifications
- Experience driving go-to-market (GTM) strategies and customer adoption for cloud-based media solutions, including AWS Media Services (e.g., AWS Elemental MediaLive, MediaConvert, MediaPackage) or third-party media ecosystem integrations, with a focus on demonstrating business value and ROI for customers in the media streaming industry.
- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. Youu2019ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
AWS is one of Amazonu2019s fastest growing businesses, servicing customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative Startups like Netflix, Pinterest, Spotify, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. We help global and local enterprises to use cloud to remediate their technical debt and build new innovative businesses.
AWS Enterprise Support provides our customers with one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers; Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud environments leveraging AWS best practices; and a designated Support Concierge for administrative and billing inquiries.
Enterprise customers rely on Support when running their business critical workloads on the AWS platform, and our technical account managers and cloud support engineers are the primary daily touch-point for those customers. Customers include very large Enterprises, Public Sector companies, as well as fast growing businesses and Internet companies. Unlike most support organizations, AWS Support is a self-standing business with revenue and P&L responsibility and one of the fastest growing businesses within AWS.
As a Premium Support Business Development Manager (BDM), you will be part of the Enterprise Support organization, driving the go-to-market (GTM) strategy for AWS Premium Support offerings. Your primary objective is to increase adoption of paid support solutions while maintaining target margin performance and leveraging Support to accelerate AWS platform adoption.In this role, you will focus on enabling, executing, and driving the adoption of Media Support Solution (MSS) for customers with media streaming workloads, ensuring they receive specialized support tailored to their needs. Additionally, you will lead the expansion of Incident Detection and Response (IDR) and Countdown Premium (CDP) for customers with non-media streaming workloads, helping them strengthen their incident management, proactive monitoring, and operational resilience.You will engage customers to understand their support requirements, identify obstacles to adoption, and refine AWSu2019s Premium Support value proposition. Through commercial innovation and controlled experiments, you will optimize support offerings, quantify their impact on AWS platform adoption, and develop initiatives to accelerate customer success. Additionally, you will work closely with sales teams, partners, and internal stakeholders to enable field teams, develop customer-facing collateral, and pilot new support offerings through AWSu2019s partner ecosystem.
Key job responsibilities
Customer & Market Engagement:
Engage customers, partners, and field teams to deeply understand and measure customer value and pain points in adopting Enterprise Support Services (Enterprise Support, Enterprise On-Ramp, MSS, IDR, CDP, and other new offerings).
Identify adoption challenges for MSS in media streaming environments and IDR/CDP for non-media streaming workloads, addressing customer needs with tailored solutions.
Solution Adoption & Expansion:
Lead the enablement, execution, and GTM strategy for MSS adoption among media streaming customers, ensuring optimized support, proactive monitoring, and operational guidance.
Drive IDR and CDP adoption for non-media streaming customers, enhancing incident detection, response readiness, and premium support experiences.
Data-Driven Strategy & ROI Analysis:
Analyze drivers of Enterprise Support Services adoption, identifying levers for growth and improvement.
Quantify the impact of MSS, IDR, and CDP adoption on AWS platform usage, customer retention, and cloud migration acceleration.
Estimate the ROI of Support investments and design initiatives to maximize business outcomes.
Commercial Innovation & Experimentation:
Design and execute controlled experiments to refine support offerings, enhance differentiation, and drive commercial innovation.
Develop new pricing strategies, ensuring customers receive cost-effective, value-driven support solutions.
Field & Partner Enablement:
Develop and refine sales collateral, reference cases, and value proofs for MSS, IDR, and CDP to drive customer engagement.
In collaboration with Field Enablement, create training programs to ensure sales teams can articulate the MSS, IDR, and CDP value propositions effectively.
Work with partners to develop and pilot new support offerings via the AWS partner ecosystem.
Sales & Business Development Execution:
Support end-to-end deal execution for Enterprise Support Services, MSS, IDR, and CDP alongside the sales team.
Prepare and present business reviews to senior Sales and BD leadership, providing insights into support adoption trends and performance.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve.
Basic Qualifications
- 6+ years of developing, negotiating and executing business agreements experience
- 6+ years of professional or military experience
- 6 + years of experience in a role focused on creating and implementing organizational strategies.
- Bachelor's degree
Preferred Qualifications
- Experience driving go-to-market (GTM) strategies and customer adoption for cloud-based media solutions, including AWS Media Services (e.g., AWS Elemental MediaLive, MediaConvert, MediaPackage) or third-party media ecosystem integrations, with a focus on demonstrating business value and ROI for customers in the media streaming industry.
- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
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6
Principal,Corporate Business Development,Corporate Business Development
London, London
Amazon
Posted 9 days ago
Job Viewed
Job Description
Description
Amazon Corporate Business Development is seeking a highly motivated and experienced Business Development professional to join the Corporate BD team to focus on strategic initiatives, deal work, and partnerships in London.
This role will work closely with Amazon senior management to develop unique partnership opportunities, finding the right intersection between our goals and partner capabilities. You will be part of a team that is responsible for generating, managing, and executing some of Amazonu2019s most complex and high impact partnerships. This includes supporting and managing relationships and negotiations for partnership deals which are unconventional in nature and which have long-term implications for Amazon.
This position offers an unparalleled opportunity to leverage your ability to forge strong relationships at senior levels, support first-of-their-kind initiatives and build cross functional relationships inside one of the worldu2019s leading technology companies.
Key job responsibilities
- Develop transformative commercial strategies that drive significant business impact.
- Lead in identifying, evaluating, negotiating and managing strategic partnerships that enable valuable customer experiences and support the strategic objectives of Amazon.
- Build strong internal relationships with leaders and counterparts across Amazonu2019s diverse set of businesses.
- Work with cross-functional teams including Product, Operations, Engineering, Legal, Finance, Tax, Accounting, and senior management to execute on the relationships.
- Build internal support for new initiatives with keen focus on market opportunity, business potential, and overall strategic fit.
- Evaluate the economic and strategic costs and benefits of partnerships and work with appropriate leaders and across all functional areas of Amazon to execute on the relationships.
Basic Qualifications
- Extensive business development, partnership management, or sourcing new business experience at a Senior level
- Proven track record developing, negotiating and executing business agreements experience
- Consumer industry expertise
- Demonstrated success in working within a distributed, cross-functional organization
- Demonstrated track record of identifying and executing successful partnerships and deals, particularly in Internet, ecommerce, digital media or high tech industries
- Experience structuring and negotiating complex agreements and leading cross functional groups to orchestrate and successfully complete deals
- Ability to thrive in ambiguous environments and work at strategic and tactical levels simultaneously
- Strong business written and spoken communication abilities
Preferred Qualifications
- Demonstrated ability to think strategically, creatively and innovate using sound business judgment and quantitative skills
- Proven ability to influence others internally and externally
- Self-starter who can excel in a fast-paced, environment while prioritizing and managing multiple responsibilities
- Solid understanding of Internet business models and web technologies
- Ability to build and maintain a network of relationships which facilitate deal flow
- Passion for big challenges
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
Amazon Corporate Business Development is seeking a highly motivated and experienced Business Development professional to join the Corporate BD team to focus on strategic initiatives, deal work, and partnerships in London.
This role will work closely with Amazon senior management to develop unique partnership opportunities, finding the right intersection between our goals and partner capabilities. You will be part of a team that is responsible for generating, managing, and executing some of Amazonu2019s most complex and high impact partnerships. This includes supporting and managing relationships and negotiations for partnership deals which are unconventional in nature and which have long-term implications for Amazon.
This position offers an unparalleled opportunity to leverage your ability to forge strong relationships at senior levels, support first-of-their-kind initiatives and build cross functional relationships inside one of the worldu2019s leading technology companies.
Key job responsibilities
- Develop transformative commercial strategies that drive significant business impact.
- Lead in identifying, evaluating, negotiating and managing strategic partnerships that enable valuable customer experiences and support the strategic objectives of Amazon.
- Build strong internal relationships with leaders and counterparts across Amazonu2019s diverse set of businesses.
- Work with cross-functional teams including Product, Operations, Engineering, Legal, Finance, Tax, Accounting, and senior management to execute on the relationships.
- Build internal support for new initiatives with keen focus on market opportunity, business potential, and overall strategic fit.
- Evaluate the economic and strategic costs and benefits of partnerships and work with appropriate leaders and across all functional areas of Amazon to execute on the relationships.
Basic Qualifications
- Extensive business development, partnership management, or sourcing new business experience at a Senior level
- Proven track record developing, negotiating and executing business agreements experience
- Consumer industry expertise
- Demonstrated success in working within a distributed, cross-functional organization
- Demonstrated track record of identifying and executing successful partnerships and deals, particularly in Internet, ecommerce, digital media or high tech industries
- Experience structuring and negotiating complex agreements and leading cross functional groups to orchestrate and successfully complete deals
- Ability to thrive in ambiguous environments and work at strategic and tactical levels simultaneously
- Strong business written and spoken communication abilities
Preferred Qualifications
- Demonstrated ability to think strategically, creatively and innovate using sound business judgment and quantitative skills
- Proven ability to influence others internally and externally
- Self-starter who can excel in a fast-paced, environment while prioritizing and managing multiple responsibilities
- Solid understanding of Internet business models and web technologies
- Ability to build and maintain a network of relationships which facilitate deal flow
- Passion for big challenges
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
7
Principal,Corporate Business Development,Corporate Business Development
London, London
Amazon
Posted 9 days ago
Job Viewed
Job Description
Description
Amazon Corporate Business Development is seeking a highly motivated and experienced Business Development professional to join the Corporate BD team to focus on strategic initiatives, deal work, and partnerships in London.
This role will work closely with Amazon senior management to develop unique partnership opportunities, finding the right intersection between our goals and partner capabilities. You will be part of a team that is responsible for generating, managing, and executing some of Amazonu2019s most complex and high impact partnerships. This includes supporting and managing relationships and negotiations for partnership deals which are unconventional in nature and which have long-term implications for Amazon.
This position offers an unparalleled opportunity to leverage your ability to forge strong relationships at senior levels, support first-of-their-kind initiatives and build cross functional relationships inside one of the worldu2019s leading technology companies.
Key job responsibilities
- Develop transformative commercial strategies that drive significant business impact.
- Lead in identifying, evaluating, negotiating and managing strategic partnerships that enable valuable customer experiences and support the strategic objectives of Amazon.
- Build strong internal relationships with leaders and counterparts across Amazonu2019s diverse set of businesses.
- Work with cross-functional teams including Product, Operations, Engineering, Legal, Finance, Tax, Accounting, and senior management to execute on the relationships.
- Build internal support for new initiatives with keen focus on market opportunity, business potential, and overall strategic fit.
- Evaluate the economic and strategic costs and benefits of partnerships and work with appropriate leaders and across all functional areas of Amazon to execute on the relationships.
Basic Qualifications
- Extensive business development, partnership management, or sourcing new business experience at a Senior level
- Proven track record developing, negotiating and executing business agreements experience
- Consumer industry expertise
- Demonstrated success in working within a distributed, cross-functional organization
- Demonstrated track record of identifying and executing successful partnerships and deals, particularly in Internet, ecommerce, digital media or high tech industries
- Experience structuring and negotiating complex agreements and leading cross functional groups to orchestrate and successfully complete deals
- Ability to thrive in ambiguous environments and work at strategic and tactical levels simultaneously
- Strong business written and spoken communication abilities
Preferred Qualifications
- Demonstrated ability to think strategically, creatively and innovate using sound business judgment and quantitative skills
- Proven ability to influence others internally and externally
- Self-starter who can excel in a fast-paced, environment while prioritizing and managing multiple responsibilities
- Solid understanding of Internet business models and web technologies
- Ability to build and maintain a network of relationships which facilitate deal flow
- Passion for big challenges
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
Amazon Corporate Business Development is seeking a highly motivated and experienced Business Development professional to join the Corporate BD team to focus on strategic initiatives, deal work, and partnerships in London.
This role will work closely with Amazon senior management to develop unique partnership opportunities, finding the right intersection between our goals and partner capabilities. You will be part of a team that is responsible for generating, managing, and executing some of Amazonu2019s most complex and high impact partnerships. This includes supporting and managing relationships and negotiations for partnership deals which are unconventional in nature and which have long-term implications for Amazon.
This position offers an unparalleled opportunity to leverage your ability to forge strong relationships at senior levels, support first-of-their-kind initiatives and build cross functional relationships inside one of the worldu2019s leading technology companies.
Key job responsibilities
- Develop transformative commercial strategies that drive significant business impact.
- Lead in identifying, evaluating, negotiating and managing strategic partnerships that enable valuable customer experiences and support the strategic objectives of Amazon.
- Build strong internal relationships with leaders and counterparts across Amazonu2019s diverse set of businesses.
- Work with cross-functional teams including Product, Operations, Engineering, Legal, Finance, Tax, Accounting, and senior management to execute on the relationships.
- Build internal support for new initiatives with keen focus on market opportunity, business potential, and overall strategic fit.
- Evaluate the economic and strategic costs and benefits of partnerships and work with appropriate leaders and across all functional areas of Amazon to execute on the relationships.
Basic Qualifications
- Extensive business development, partnership management, or sourcing new business experience at a Senior level
- Proven track record developing, negotiating and executing business agreements experience
- Consumer industry expertise
- Demonstrated success in working within a distributed, cross-functional organization
- Demonstrated track record of identifying and executing successful partnerships and deals, particularly in Internet, ecommerce, digital media or high tech industries
- Experience structuring and negotiating complex agreements and leading cross functional groups to orchestrate and successfully complete deals
- Ability to thrive in ambiguous environments and work at strategic and tactical levels simultaneously
- Strong business written and spoken communication abilities
Preferred Qualifications
- Demonstrated ability to think strategically, creatively and innovate using sound business judgment and quantitative skills
- Proven ability to influence others internally and externally
- Self-starter who can excel in a fast-paced, environment while prioritizing and managing multiple responsibilities
- Solid understanding of Internet business models and web technologies
- Ability to build and maintain a network of relationships which facilitate deal flow
- Passion for big challenges
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
8
Business Development Manager,Business Development,Premium Support
London, London
Amazon
Posted 9 days ago
Job Viewed
Job Description
Description
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. Youu2019ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
AWS is one of Amazonu2019s fastest growing businesses, servicing customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative Startups like Netflix, Pinterest, Spotify, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. We help global and local enterprises to use cloud to remediate their technical debt and build new innovative businesses.
AWS Enterprise Support provides our customers with one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers; Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud environments leveraging AWS best practices; and a designated Support Concierge for administrative and billing inquiries.
Enterprise customers rely on Support when running their business critical workloads on the AWS platform, and our technical account managers and cloud support engineers are the primary daily touch-point for those customers. Customers include very large Enterprises, Public Sector companies, as well as fast growing businesses and Internet companies. Unlike most support organizations, AWS Support is a self-standing business with revenue and P&L responsibility and one of the fastest growing businesses within AWS.
As a Premium Support Business Development Manager (BDM), you will be part of the Enterprise Support organization, driving the go-to-market (GTM) strategy for AWS Premium Support offerings. Your primary objective is to increase adoption of paid support solutions while maintaining target margin performance and leveraging Support to accelerate AWS platform adoption.In this role, you will focus on enabling, executing, and driving the adoption of Media Support Solution (MSS) for customers with media streaming workloads, ensuring they receive specialized support tailored to their needs. Additionally, you will lead the expansion of Incident Detection and Response (IDR) and Countdown Premium (CDP) for customers with non-media streaming workloads, helping them strengthen their incident management, proactive monitoring, and operational resilience.You will engage customers to understand their support requirements, identify obstacles to adoption, and refine AWSu2019s Premium Support value proposition. Through commercial innovation and controlled experiments, you will optimize support offerings, quantify their impact on AWS platform adoption, and develop initiatives to accelerate customer success. Additionally, you will work closely with sales teams, partners, and internal stakeholders to enable field teams, develop customer-facing collateral, and pilot new support offerings through AWSu2019s partner ecosystem.
Key job responsibilities
Customer & Market Engagement:
Engage customers, partners, and field teams to deeply understand and measure customer value and pain points in adopting Enterprise Support Services (Enterprise Support, Enterprise On-Ramp, MSS, IDR, CDP, and other new offerings).
Identify adoption challenges for MSS in media streaming environments and IDR/CDP for non-media streaming workloads, addressing customer needs with tailored solutions.
Solution Adoption & Expansion:
Lead the enablement, execution, and GTM strategy for MSS adoption among media streaming customers, ensuring optimized support, proactive monitoring, and operational guidance.
Drive IDR and CDP adoption for non-media streaming customers, enhancing incident detection, response readiness, and premium support experiences.
Data-Driven Strategy & ROI Analysis:
Analyze drivers of Enterprise Support Services adoption, identifying levers for growth and improvement.
Quantify the impact of MSS, IDR, and CDP adoption on AWS platform usage, customer retention, and cloud migration acceleration.
Estimate the ROI of Support investments and design initiatives to maximize business outcomes.
Commercial Innovation & Experimentation:
Design and execute controlled experiments to refine support offerings, enhance differentiation, and drive commercial innovation.
Develop new pricing strategies, ensuring customers receive cost-effective, value-driven support solutions.
Field & Partner Enablement:
Develop and refine sales collateral, reference cases, and value proofs for MSS, IDR, and CDP to drive customer engagement.
In collaboration with Field Enablement, create training programs to ensure sales teams can articulate the MSS, IDR, and CDP value propositions effectively.
Work with partners to develop and pilot new support offerings via the AWS partner ecosystem.
Sales & Business Development Execution:
Support end-to-end deal execution for Enterprise Support Services, MSS, IDR, and CDP alongside the sales team.
Prepare and present business reviews to senior Sales and BD leadership, providing insights into support adoption trends and performance.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve.
Basic Qualifications
- 6+ years of developing, negotiating and executing business agreements experience
- 6+ years of professional or military experience
- 6 + years of experience in a role focused on creating and implementing organizational strategies.
- Bachelor's degree
Preferred Qualifications
- Experience driving go-to-market (GTM) strategies and customer adoption for cloud-based media solutions, including AWS Media Services (e.g., AWS Elemental MediaLive, MediaConvert, MediaPackage) or third-party media ecosystem integrations, with a focus on demonstrating business value and ROI for customers in the media streaming industry.
- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. Youu2019ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
AWS is one of Amazonu2019s fastest growing businesses, servicing customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative Startups like Netflix, Pinterest, Spotify, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. We help global and local enterprises to use cloud to remediate their technical debt and build new innovative businesses.
AWS Enterprise Support provides our customers with one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers; Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud environments leveraging AWS best practices; and a designated Support Concierge for administrative and billing inquiries.
Enterprise customers rely on Support when running their business critical workloads on the AWS platform, and our technical account managers and cloud support engineers are the primary daily touch-point for those customers. Customers include very large Enterprises, Public Sector companies, as well as fast growing businesses and Internet companies. Unlike most support organizations, AWS Support is a self-standing business with revenue and P&L responsibility and one of the fastest growing businesses within AWS.
As a Premium Support Business Development Manager (BDM), you will be part of the Enterprise Support organization, driving the go-to-market (GTM) strategy for AWS Premium Support offerings. Your primary objective is to increase adoption of paid support solutions while maintaining target margin performance and leveraging Support to accelerate AWS platform adoption.In this role, you will focus on enabling, executing, and driving the adoption of Media Support Solution (MSS) for customers with media streaming workloads, ensuring they receive specialized support tailored to their needs. Additionally, you will lead the expansion of Incident Detection and Response (IDR) and Countdown Premium (CDP) for customers with non-media streaming workloads, helping them strengthen their incident management, proactive monitoring, and operational resilience.You will engage customers to understand their support requirements, identify obstacles to adoption, and refine AWSu2019s Premium Support value proposition. Through commercial innovation and controlled experiments, you will optimize support offerings, quantify their impact on AWS platform adoption, and develop initiatives to accelerate customer success. Additionally, you will work closely with sales teams, partners, and internal stakeholders to enable field teams, develop customer-facing collateral, and pilot new support offerings through AWSu2019s partner ecosystem.
Key job responsibilities
Customer & Market Engagement:
Engage customers, partners, and field teams to deeply understand and measure customer value and pain points in adopting Enterprise Support Services (Enterprise Support, Enterprise On-Ramp, MSS, IDR, CDP, and other new offerings).
Identify adoption challenges for MSS in media streaming environments and IDR/CDP for non-media streaming workloads, addressing customer needs with tailored solutions.
Solution Adoption & Expansion:
Lead the enablement, execution, and GTM strategy for MSS adoption among media streaming customers, ensuring optimized support, proactive monitoring, and operational guidance.
Drive IDR and CDP adoption for non-media streaming customers, enhancing incident detection, response readiness, and premium support experiences.
Data-Driven Strategy & ROI Analysis:
Analyze drivers of Enterprise Support Services adoption, identifying levers for growth and improvement.
Quantify the impact of MSS, IDR, and CDP adoption on AWS platform usage, customer retention, and cloud migration acceleration.
Estimate the ROI of Support investments and design initiatives to maximize business outcomes.
Commercial Innovation & Experimentation:
Design and execute controlled experiments to refine support offerings, enhance differentiation, and drive commercial innovation.
Develop new pricing strategies, ensuring customers receive cost-effective, value-driven support solutions.
Field & Partner Enablement:
Develop and refine sales collateral, reference cases, and value proofs for MSS, IDR, and CDP to drive customer engagement.
In collaboration with Field Enablement, create training programs to ensure sales teams can articulate the MSS, IDR, and CDP value propositions effectively.
Work with partners to develop and pilot new support offerings via the AWS partner ecosystem.
Sales & Business Development Execution:
Support end-to-end deal execution for Enterprise Support Services, MSS, IDR, and CDP alongside the sales team.
Prepare and present business reviews to senior Sales and BD leadership, providing insights into support adoption trends and performance.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve.
Basic Qualifications
- 6+ years of developing, negotiating and executing business agreements experience
- 6+ years of professional or military experience
- 6 + years of experience in a role focused on creating and implementing organizational strategies.
- Bachelor's degree
Preferred Qualifications
- Experience driving go-to-market (GTM) strategies and customer adoption for cloud-based media solutions, including AWS Media Services (e.g., AWS Elemental MediaLive, MediaConvert, MediaPackage) or third-party media ecosystem integrations, with a focus on demonstrating business value and ROI for customers in the media streaming industry.
- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
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