2,630 Ace jobs in the United Kingdom

IBM ACE

Akkodis

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Job Description

IBM ACE / IIB Lead Engineer

Inside IR35

Hybrid - 2 days per month on site in Warwickshire

6 months + possible extension

Brief

My client is looking for two experienced
Lead
IBM ACE Engineers
to join on a 6-month basis to oversee delivery of major enterprise integration programmes.

Project 1: Lead integration for the ACE Integration (BRIDGE) programme

Project 2: Lead integration for the IBM MDM solution, replacing the current SaaS platform

Key Responsibilities

  • Oversee ACE integration across enterprise systems, including IBM MDM and Guidewire
  • Provide technical direction, frameworks, and best practice guidance
    to onshore and offshore external resources
  • Provide quality checks
    across the development team, providing guidance on work and frameworks to implement and focusing on the general overseeing of projects ensuring they're completed to a high standard

Required Skills

  • Strong
    technical background in IIB / ACE integration solutions
  • with expertise in design, code management, and monitoring
  • Experience working in an
    Agile environment
  • Demonstrable
    track record in leading integration projects
    , with responsibility for oversight, quality assurance, and stakeholder management
  • Excellent communication and leadership skills, able to coordinate multiple streams of work across onshore and offshore teams.

Desirable Skills and Experience

  • Knowledge of Azure integration tools (Logic Apps, Function Apps, APIM, ADF)
  • ACE Gateway API Manager
  • Experience working in a regulated environment (public sector, healthcare, defence, etc)

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

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Executive Assistant & Administrative Support

London, London Delstad Recruitment

Posted 1 day ago

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Job Description

Role Overview

This is an exciting opportunity for an experienced Executive Assistant & Administrative Support to ensure the smooth operation of the CEOs office while also providing structured support to the Marketing & Project Growth Leader. Responsibilities span business, operational, and personal support for the CEO, alongside assistance with marketing logistics, events, communications, and documentation. The ideal candidate will be a highly experienced administrator with a natural talent for organisation, a sharp eye for detail, and a genuine enjoyment of administrative work.

This role is ideal for someone who truly enjoys administrative work and takes pride in being highly organised, dependable and thrives on structure, accuracy, and being the steady backbone of an organisation. We are looking for a career administrator who values stability and excellence by being the go-to reliable support. The successful candidate will demonstrate strong organisational skills with least four (4) years PA/EA experience. This position suits someone who is motivated by supporting leadership, and keeping operations running smoothly and who finds long-term satisfaction in these responsibilities and open to growing within the role.

This is a full-time role, 37.5 hours/week between the hours of 8am and 6pm Monday to Friday, with occasional out of hours work required.

Key Requirements

  • Job related professional qualification
  • Undergraduate degree
  • Advanced Microsoft Office suite skills with extensive demonstrable experience of Teams, Outlook, Word, Excel and PowerPoint
  • Outstanding IT and digital skills
  • Excellent organisation and planning skills to manage a busy workload, often with conflicting priorities
  • Strong communication skills with the ability to accurately summarise and convey complex information to a range of audiences with impact and clarity
  • A can-do, proactive approach with the willingness to
  • 4+ years experience managing professional social media platforms
  • 4+ years experience supporting C-Level Executives
  • 4+ years experience of providing business, administration, minute taking, and management assistance at a senior level across organisations
  • 4+ years experience writing business reports and designing presentations using PowerPoint or Canva

Employee Benefits

You will be joining a friendly, kind and joyful company culture whilst working as part of a next-generation digitalised company. Full details of the Employee Benefits will be provided during the interviewing process.

  • Healthcare & Wellness : Health cash plan, Employee Assistance Programme, health and wellness discounts.
  • Financial & Retirement : Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme.
  • Holidays & Time Off : up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave eg time off for birthday or moving home.
  • Learning & Education : Learning & Development Framework, Learners Academy, Leadership Academy, education grant, study leave.
  • Family & Parenting : Generous maternity and paternity leave, paid parental leave.
  • Flexible Working : Flexi start, hybrid working between home and office.
  • Welfare & Wellbeing : Mental well-being days, sick pay scheme, team building activities.
  • Other benefits : complimentary breakfast and refreshments, free parking, and well-being activities.

Our approach to recruitment is competency and values-based, whereby applicants should be able to demonstrate the organisation's values and principles. We are a strong believer that an organisation is only as good as its people and partners who are its greatest strength. We are an equal opportunities employer.

This advertiser has chosen not to accept applicants from your region.

Executive Assistant & Administrative Support

BR1 3AA London, London £42000 - £55000 Annually Apax

Posted 15 days ago

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Job Description

full-time permanent

Our Mission

Apax is a multi-award-winning, values-driven, non-profit social enterprise. Our mission "We strive for excellence to improve ourselves, transform services, enhance lives and advance society" plays centre stage. We take a collaborative and consultative approach that values and appreciates the contribution and enthusiasm of our team to make a difference to our organisation and to the lives of disadvantaged people.


About the Team

With a thirst for knowledge and a drive to challenge the status quo, learning and innovation have become part of our identity as we work to advance the mental health services landscape. We are full of life and enthusiasm for the care of our residents, and we drive this outlook throughout the entire organisation. As a certified Great Place to Work , this recognition reflects our commitment to fostering a positive and supportive workplace. It’s important to us that any candidate joining our team aligns with our culture and lives our corporate values. For more information about who we are please visit our careers.apax.org.uk  and apax.org.uk .



Role Overview

This is an exciting opportunity for an experienced Executive Assistant & Administrative Support to ensure the smooth operation of the CEO’s office while also providing structured support to the Marketing & Project Growth Leader. Responsibilities span business, operational, and personal support for the CEO, alongside assistance with marketing logistics, events, communications, and documentation. The ideal candidate will be a highly experienced administrator with a natural talent for organisation, a sharp eye for detail, and a genuine enjoyment of administrative work.

This role is ideal for someone who truly enjoys administrative work and takes pride in being highly organised, dependable and thrives on structure, accuracy, and being the steady backbone of an organisation. We are looking for a career administrator who values stability and excellence by being the “go-to” reliable support. The successful candidate will demonstrate strong organisational skills with least four (4) years PA/EA experience. This position suits someone who is motivated by supporting leadership, and keeping operations running smoothly — and who finds long-term satisfaction in these responsibilities and open to growing within the role.

This is a full-time role, 37.5 hours/week between the hours of 8am and 6pm Monday to Friday, with occasional out of hours work required.

Key Requirements

  • Job related professional qualification

  • Undergraduate degree

  • Advanced Microsoft Office suite skills with extensive demonstrable experience of Teams, Outlook, Word, Excel and PowerPoint

  • Outstanding IT and digital skills

  • Excellent organisation and planning skills to manage a busy workload, often with conflicting priorities

  • Strong communication skills with the ability to accurately summarise and convey complex information to a range of audiences with impact and clarity

  • A can-do, proactive approach with the willingness to

  • 4+ years’ experience managing professional social media platforms

  • 4+ years’ experience supporting C-Level Executives

  • 4+ years’ experience of providing business, administration, minute taking, and management assistance at a senior level across organisations

  • 4+ years’ experience writing business reports and designing presentations using PowerPoint or Canva

Employee Benefits

You will be joining a friendly, kind and joyful company culture whilst working as part of a next-generation digitalised company. Full details of the Employee Benefits will be provided during the interviewing process.

  • Healthcare & Wellness : Health cash plan, Employee Assistance Programme, health and wellness discounts.

  • Financial & Retirement : Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme.

  • Holidays & Time Off : up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave eg time off for birthday or moving home.

  • Learning & Education : Learning & Development Framework, Learners Academy, Leadership Academy, education grant, study leave.

  • Family & Parenting : Generous maternity and paternity leave, paid parental leave.

  • Flexible Working : Flexi start, hybrid working between home and office.

  • Welfare & Wellbeing : Mental well-being days, sick pay scheme, team building activities.

  • Other benefits : complimentary breakfast and refreshments, free parking, and well-being activities.

Our approach to recruitment is competency and values-based, whereby applicants should be able to demonstrate the organisation's values and principles. We are a strong believer that an organisation is only as good as its people and partners who are its greatest strength. We are an equal opportunities employer.


This advertiser has chosen not to accept applicants from your region.

Administrative Support Specialist

Scotland, Scotland Office Angels

Posted today

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Job Description

Job title -
Administrative Support Specialist

Salary -
Open to discussion

Location:
Stirling, Scotland

Hours:
Monday to Thursday 8 AM- 5 PM (early finish on Friday)

We're recruiting a proactive and detail-oriented
Administrative Support Specialist
to assist our client in the construction industry, located just outside Stirling city centre. This is a dynamic, customer-facing role ideal for someone who thrives in a fast-paced environment and enjoys working with both people and systems.

What You'll Be Doing:

  • Acting as the first point of contact for customer enquiries via telephone, delivering excellent service with a professional and friendly approach.
  • Navigating and updating a Microsoft-integrated CRM platform, to manage client and project data.
  • Reviewing technical reports from the Surveying team, ensuring accuracy in spelling, grammar, and formatting before they're sent to clients.
  • Entering and maintaining data across various internal databases with precision and consistency.
  • Supporting document creation and editing using
    Microsoft Word
    .
  • Using
    Excel
    daily to input data into pre-formatted sheets and apply filters to reports generated by the CRM.
  • Creating basic presentations using
    PowerPoint
    when needed.

What You'll Bring:

  • Excellent written communication and proofreading skills.
  • A confident and courteous telephone manner.
  • Previous experience working with CRM systems and data entry.
  • Solid working knowledge of
    Microsoft Office
    , especially
    Excel
    and
    Word
    .
  • Ability to manage multiple tasks and maintain accuracy under pressure.

The role will ideally suit someone who self-motivated, committed to delivering a high standard of work and preferably has previous experience of working within a similar role. Previous experience within a customer service or administration would be beneficial.

How to Apply:

If you have the experience and qualities we're looking for, we'd love to hear from you. Please submit your CV to apply.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

This advertiser has chosen not to accept applicants from your region.

Remote Executive Assistant - Administrative Support

OX1 3AP Oxford, South East £30000 Annually WhatJobs

Posted 21 days ago

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Job Description

full-time
Our client is seeking a highly organised, proactive, and detail-oriented Executive Assistant to provide comprehensive administrative support to senior leadership, working entirely remotely. This position is crucial in ensuring the smooth and efficient operation of executive functions, managing complex calendars, coordinating travel arrangements, preparing documents, and acting as a primary point of contact. The ideal candidate will possess exceptional communication skills, a high degree of professionalism, strong multitasking abilities, and a commitment to discretion and confidentiality. Experience supporting multiple senior executives in a fast-paced environment is essential.

Key Responsibilities:
  • Manage and maintain complex, dynamic calendars for multiple executives, scheduling meetings, appointments, and calls across different time zones.
  • Coordinate domestic and international travel arrangements, including flights, accommodation, visas, and itineraries.
  • Prepare, edit, and proofread correspondence, reports, presentations, and other documents with a high degree of accuracy.
  • Act as a gatekeeper, screening calls and emails, and managing communication flow efficiently.
  • Organise and plan executive meetings, including preparing agendas, distributing materials, and taking minutes.
  • Conduct research and compile information for various projects and executive needs.
  • Manage expense reporting and reconciliation for executives.
  • Handle confidential information with the utmost discretion and integrity.
  • Anticipate needs and proactively address potential issues to ensure executives' time is maximised.
  • Maintain organised electronic and physical filing systems.
  • Liaise effectively with internal and external stakeholders on behalf of the executives.

Qualifications and Experience:
  • Proven experience as an Executive Assistant or in a similar senior administrative support role, supporting C-level executives.
  • Exceptional organisational and time-management skills.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and virtual collaboration tools.
  • Excellent written and verbal communication skills.
  • High level of accuracy and attention to detail.
  • Ability to work independently, proactively, and under pressure in a remote environment.
  • Discretion and a high level of confidentiality are paramount.
  • Experience in coordinating complex travel arrangements.
  • Strong problem-solving skills and resourcefulness.
  • A Bachelor's degree or equivalent professional experience is preferred.

This is an exciting opportunity to provide critical support to leadership within a dynamic organisation, working entirely remotely. Although this position is remote, the company has a significant presence in **Oxford, Oxfordshire, UK**. If you are an outstanding organiser with a passion for efficiency and executive support, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.

Data Entry Administrative Support

Admin Melinda Instal

Posted today

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Job Description

Permanent

Ez egy távmunkában végezhető állás.

We are seeking a detail-oriented and organized individual to join our team at Melinda Instal in the Construction industry as an Associate Data Entry Administrative Support. This role plays a crucial part in maintaining accurate and up-to-date data records for our projects.

Location: United States (Remote) Responsibilities: Perform data entry tasks with high accuracy and efficiency. Update and maintain databases with project-related information. Assist in organizing and managing project documentation. Support the team with administrative tasks as needed. Ensure data confidentiality and integrity at all times. Requirements: Proven experience in data entry and administrative support roles. Proficiency in MS Office suite and data management software. Excellent attention to detail and time management skills. Strong communication and teamwork abilities. Qualifications: High school diploma or equivalent. Additional certification in data entry or related field is a plus. Benefits: Competitive salary and benefits package. Opportunities for career growth and development. Dynamic and collaborative work environment.
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Remote Executive Assistant - Advanced Administrative Support

RG1 1AA Reading, South East £45000 Annually WhatJobs

Posted 18 days ago

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Job Description

full-time
Our client is seeking a highly organized, proactive, and experienced Executive Assistant to provide comprehensive administrative support to senior leadership, operating entirely remotely. This is a crucial role for an individual who excels at managing complex schedules, coordinating global travel, preparing high-level documentation, and ensuring the smooth day-to-day operations for executives. You will be an integral part of a dynamic team, offering a seamless support experience from a home-based environment.

Key responsibilities include managing dynamic calendars, coordinating meetings and calls across multiple time zones, making intricate travel arrangements (flights, accommodation, visas), and preparing detailed itineraries. You will be responsible for drafting and proofreading correspondence, reports, and presentations, maintaining confidential files, and acting as a gatekeeper to ensure executive time is utilized efficiently. Experience in event planning and management for both virtual and in-person functions will be highly valued.

The ideal candidate will possess a minimum of 5-7 years of experience as an Executive Assistant supporting C-suite executives or senior management, preferably in a fast-paced, international organization. Exceptional organizational and time-management skills are paramount, along with meticulous attention to detail. Proficiency in all Microsoft Office Suite applications (Outlook, Word, Excel, PowerPoint) is essential, as is familiarity with virtual collaboration tools (e.g., Zoom, Microsoft Teams, Slack) and project management software. Strong written and verbal communication skills, discretion, and a high level of professionalism are non-negotiable.

This role requires a self-starter who can anticipate needs, take initiative, and work independently with minimal supervision. You must be adaptable, resourceful, and possess a calm demeanor under pressure. While the role is fully remote, requiring a reliable internet connection and a dedicated home office setup, the successful candidate will be based within commuting distance of Reading, Berkshire, UK , to facilitate occasional in-person meetings as needed. This is an exciting opportunity to contribute to a forward-thinking company and build a successful career in remote administrative support.
This advertiser has chosen not to accept applicants from your region.
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Deputy Manager (Administrative Support Team)

London, London Weatherbys Banking Group

Posted 10 days ago

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Job Description

Permanent

Deputy Manager (Administrative Support Team)

Weatherbys Private Bank

London, Hybrid (3 days in office)

Weatherbys Private Bank are recruiting for an effective people manager to provide oversight, training, coaching and development to the Private Banking support team. 

Our Private Banking Administrative Support Team  plays a vital role in delivering outstanding service to our high-net-worth clients. This dedicated team provides comprehensive administrative assistance, ensuring the smooth and efficient handling of daily client requests and the seamless operation of the Private Bank.

They are responsible for the ongoing support and administration of client portfolios, managing correspondence, and assisting Private Bankers in delivering tailored financial solutions. Their work underpins the high standards of service our clients expect.

With strong communication skills, both written and verbal, and a commitment to accuracy, confidentiality, and efficiency, the team significantly enhances the overall client experience and contributes to the operational excellence of our Private Banking services.

Oversight and leadership are provided by the Private Bank Managers , who ensure that our exceptional standards are consistently upheld.

What You’ll do

In this role, you’ll be at the heart of our team’s success. Your responsibilities will include:

  • Lead & Inspire: Drive team productivity by identifying opportunities for improvement, promoting best practices, and creating a positive, high-performance culture.
  • Develop Talent: Coach and mentor team members to help them grow professionally, deliver excellent client service, and achieve their career goals.
  • Performance Management: Contribute to structured one-to-ones, set SMART objectives and KPIs, and support underperformance management through coaching and improvement plans.
  • Recruit & Retain: Assist with recruitment, onboarding, and training to build a skilled, engaged team. Help maintain the team’s skills matrix and succession planning.
  • Risk & Compliance: Support risk management by maintaining frameworks, monitoring controls, and ensuring compliance with regulations. Participate in incident and complaint management, including fraud investigations.
  • Client Excellence: Act as a trusted point of contact for clients, provide portfolio cover when needed, and ensure accurate execution of client instructions. Resolve escalations and deliver exceptional service.
  • Collaboration: Build strong cross-functional relationships across the Bank and wider business, and provide support and cover for senior leaders when required.
  • Continuous Improvement: Contribute to process reviews, training initiatives, and stakeholder reporting to ensure timely, accurate, and high-quality outputs.
What we are looking for
  • Proven management experience within financial institutions, including but not limited to Private Banking, Insurance, or Retail Banking.
  • A strong technical understanding of banking operations and financial services.
  • A good breadth of experience across Financial Services.
  • Strong leadership, communication, and problem-solving skills.

Requirements

This advertiser has chosen not to accept applicants from your region.

Private Bank - Administrative Support, Deputy Manager

London, London Weatherbys Banking Group

Posted 15 days ago

Job Viewed

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Job Description

Permanent

PRIVATE BANK - Administrative Support, Deputy Manager

Weatherbys Private Bank are recruiting for an effective people manager to provide oversight, training, coaching and development to the Private Banking support team. 

Team Overview

Our Private Banking Administrative Support Team  plays a vital role in delivering outstanding service to our high-net-worth clients. This dedicated team provides comprehensive administrative assistance, ensuring the smooth and efficient handling of daily client requests and the seamless operation of the Private Bank.

They are responsible for the ongoing support and administration of client portfolios, managing correspondence, and assisting Private Bankers in delivering tailored financial solutions. Their work underpins the high standards of service our clients expect.

With strong communication skills, both written and verbal, and a commitment to accuracy, confidentiality, and efficiency, the team significantly enhances the overall client experience and contributes to the operational excellence of our Private Banking services.

Oversight and leadership are provided by the Private Bank Managers , who ensure that our exceptional standards are consistently upheld.

Requirements

Leadership

  • Drive team productivity by identifying inefficiencies and managing performance.
  • Train, coach, and develop team members to deliver excellent client service and grow professionally.
  • Oversee performance management and professional development of direct reports.
  • Ensure timely, accurate, and high-quality delivery of all team outputs.
  • Uphold business standards and promote best practices across the team.
  • Represent the team in key forums and manage team resources effectively.
  • Foster strong cross-functional relationships across the Bank and wider business.
  • Provide support and cover for Directors as needed.

Managerial responsibilities

  • Lead recruitment and onboarding.
  • Oversee training, development, and retention of team members.
  • Maintain and act on the team’s skills matrix to manage operational risk.
  • Provide regular performance feedback and conduct structured one-to-ones.
  • Set SMART objectives and KPIs, ensuring a balance between technical skills and behaviours.
  • Manage underperformance through structured improvement plans and reviews.
  • Prepare professional MI reports and performance updates for senior stakeholders.
  • Promote a culture of support, integrity, and continuous improvement.
  • Ensure effective resource planning, cross-team collaboration, and cost management.
  • Support staff development, promotions, and succession planning.

Risk responsibilities

  • Oversee the team’s risk framework, ensuring robust controls and timely escalation of issues.
  • Manage daily and monthly control monitoring, producing MI for key committees.
  • Implement actions and training based on control findings and risk assessments.
  • Maintain and update risk registers, ensuring regulatory compliance and escalation where needed.
  • Lead incident and complaint management, including fraud investigations and resolution.
  • Ensure exemplary client service standards are upheld across all team outputs.
  • Oversee procedure reviews, ensuring RACI, AML, and Consumer Duty considerations are included.
  • Liaise with risk and compliance teams to ensure effective monitoring and adherence to regulations.
  • Support the team with process queries and ensure competency through checks and training tools.

Client responsibilities

  • Act as a client contact and provide portfolio cover when needed.
  • Communicate the Bank’s proposition and direct clients to appropriate teams.
  • Ensure timely and accurate execution of client instructions.
  • Provide exceptional client service and handle escalations or complaints.
  • Sign off excesses and large transactions as required.
  • Ensure banker portfolios are supported during absences.

What we are looking for

  • Experience of managing within financial institutions including but not limited to: Private Banking, Insurance or Retail Banking organisations
  • A good breadth of experience in Financial Services. 
  • Ability to enter open and honest debate and to accept and give constructive feedback. 
  • Preparedness to go the extra mile to provide clients with exemplary service and to support the team.  
This advertiser has chosen not to accept applicants from your region.

Private Bank - Administrative Support, Deputy Manager

London, London Weatherbys Banking Group

Posted 15 days ago

Job Viewed

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Job Description

Permanent

PRIVATE BANK - Administrative Support, Deputy Manager

Weatherbys Private Bank are recruiting for an effective people manager to provide oversight, training, coaching and development to the Private Banking support team. 

Team Overview

Our Private Banking Administrative Support Team  plays a vital role in delivering outstanding service to our high-net-worth clients. This dedicated team provides comprehensive administrative assistance, ensuring the smooth and efficient handling of daily client requests and the seamless operation of the Private Bank.

They are responsible for the ongoing support and administration of client portfolios, managing correspondence, and assisting Private Bankers in delivering tailored financial solutions. Their work underpins the high standards of service our clients expect.

With strong communication skills, both written and verbal, and a commitment to accuracy, confidentiality, and efficiency, the team significantly enhances the overall client experience and contributes to the operational excellence of our Private Banking services.

Oversight and leadership are provided by the Private Bank Managers , who ensure that our exceptional standards are consistently upheld.

Requirements

Leadership

  • Drive team productivity by identifying inefficiencies and managing performance.
  • Train, coach, and develop team members to deliver excellent client service and grow professionally.
  • Oversee performance management and professional development of direct reports.
  • Ensure timely, accurate, and high-quality delivery of all team outputs.
  • Uphold business standards and promote best practices across the team.
  • Represent the team in key forums and manage team resources effectively.
  • Foster strong cross-functional relationships across the Bank and wider business.
  • Provide support and cover for Directors as needed.

Managerial responsibilities

  • Lead recruitment and onboarding.
  • Oversee training, development, and retention of team members.
  • Maintain and act on the team’s skills matrix to manage operational risk.
  • Provide regular performance feedback and conduct structured one-to-ones.
  • Set SMART objectives and KPIs, ensuring a balance between technical skills and behaviours.
  • Manage underperformance through structured improvement plans and reviews.
  • Prepare professional MI reports and performance updates for senior stakeholders.
  • Promote a culture of support, integrity, and continuous improvement.
  • Ensure effective resource planning, cross-team collaboration, and cost management.
  • Support staff development, promotions, and succession planning.

Risk responsibilities

  • Oversee the team’s risk framework, ensuring robust controls and timely escalation of issues.
  • Manage daily and monthly control monitoring, producing MI for key committees.
  • Implement actions and training based on control findings and risk assessments.
  • Maintain and update risk registers, ensuring regulatory compliance and escalation where needed.
  • Lead incident and complaint management, including fraud investigations and resolution.
  • Ensure exemplary client service standards are upheld across all team outputs.
  • Oversee procedure reviews, ensuring RACI, AML, and Consumer Duty considerations are included.
  • Liaise with risk and compliance teams to ensure effective monitoring and adherence to regulations.
  • Support the team with process queries and ensure competency through checks and training tools.

Client responsibilities

  • Act as a client contact and provide portfolio cover when needed.
  • Communicate the Bank’s proposition and direct clients to appropriate teams.
  • Ensure timely and accurate execution of client instructions.
  • Provide exceptional client service and handle escalations or complaints.
  • Sign off excesses and large transactions as required.
  • Ensure banker portfolios are supported during absences.

What we are looking for

  • Experience of managing teams within financial institutions, is highly desirable.  
  • A good breadth of experience in Financial Services. 
  • Ability to enter open and honest debate and to accept and give constructive feedback. 
  • Preparedness to go the extra mile to provide clients with exemplary service and to support the team.  
This advertiser has chosen not to accept applicants from your region.
 

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