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Deputy Manager (Administrative Support Team)

Weatherbys Private Bank

London, Hybrid (3 days in office)

Weatherbys Private Bank are recruiting for an effective people manager to provide oversight, training, coaching and development to the Private Banking support team. 

Our Private Banking Administrative Support Team  plays a vital role in delivering outstanding service to our high-net-worth clients. This dedicated team provides comprehensive administrative assistance, ensuring the smooth and efficient handling of daily client requests and the seamless operation of the Private Bank.

They are responsible for the ongoing support and administration of client portfolios, managing correspondence, and assisting Private Bankers in delivering tailored financial solutions. Their work underpins the high standards of service our clients expect.

With strong communication skills, both written and verbal, and a commitment to accuracy, confidentiality, and efficiency, the team significantly enhances the overall client experience and contributes to the operational excellence of our Private Banking services.

Oversight and leadership are provided by the Private Bank Managers , who ensure that our exceptional standards are consistently upheld.

In this role, you’ll be at the heart of our team’s success. Your responsibilities will include:

• Lead & Inspire: Drive team productivity by identifying opportunities for improvement, promoting best practices, and creating a positive, high-performance culture.
• Develop Talent: Coach and mentor team members to help them grow professionally, deliver excellent client service, and achieve their career goals.
• Performance Management: Contribute to structured one-to-ones, set SMART objectives and KPIs, and support underperformance management through coaching and improvement plans.
• Recruit & Retain: Assist with recruitment, onboarding, and training to build a skilled, engaged team. Help maintain the team’s skills matrix and succession planning.
• Risk & Compliance: Support risk management by maintaining frameworks, monitoring controls, and ensuring compliance with regulations. Participate in incident and complaint management, including fraud investigations.
• Client Excellence: Act as a trusted point of contact for clients, provide portfolio cover when needed, and ensure accurate execution of client instructions. Resolve escalations and deliver exceptional service.
• Collaboration: Build strong cross-functional relationships across the Bank and wider business, and provide support and cover for senior leaders when required.
• Continuous Improvement: Contribute to process reviews, training initiatives, and stakeholder reporting to ensure timely, accurate, and high-quality outputs.

• Proven management experience within financial institutions, including but not limited to Private Banking, Insurance, or Retail Banking.
• A strong technical understanding of banking operations and financial services.
• A good breadth of experience across Financial Services.
• Strong leadership, communication, and problem-solving skills.

Requirements

PRIVATE BANK - Administrative Support, Deputy Manager

Weatherbys Private Bank are recruiting for an effective people manager to provide oversight, training, coaching and development to the Private Banking support team. 

Team Overview

Our Private Banking Administrative Support Team  plays a vital role in delivering outstanding service to our high-net-worth clients. This dedicated team provides comprehensive administrative assistance, ensuring the smooth and efficient handling of daily client requests and the seamless operation of the Private Bank.

They are responsible for the ongoing support and administration of client portfolios, managing correspondence, and assisting Private Bankers in delivering tailored financial solutions. Their work underpins the high standards of service our clients expect.

With strong communication skills, both written and verbal, and a commitment to accuracy, confidentiality, and efficiency, the team significantly enhances the overall client experience and contributes to the operational excellence of our Private Banking services.

Oversight and leadership are provided by the Private Bank Managers , who ensure that our exceptional standards are consistently upheld.

Requirements

Leadership

• Drive team productivity by identifying inefficiencies and managing performance.
• Train, coach, and develop team members to deliver excellent client service and grow professionally.
• Oversee performance management and professional development of direct reports.
• Ensure timely, accurate, and high-quality delivery of all team outputs.
• Uphold business standards and promote best practices across the team.
• Represent the team in key forums and manage team resources effectively.
• Foster strong cross-functional relationships across the Bank and wider business.
• Provide support and cover for Directors as needed.

Managerial responsibilities

• Lead recruitment and onboarding.
• Oversee training, development, and retention of team members.
• Maintain and act on the team’s skills matrix to manage operational risk.
• Provide regular performance feedback and conduct structured one-to-ones.
• Set SMART objectives and KPIs, ensuring a balance between technical skills and behaviours.
• Manage underperformance through structured improvement plans and reviews.
• Prepare professional MI reports and performance updates for senior stakeholders.
• Promote a culture of support, integrity, and continuous improvement.
• Ensure effective resource planning, cross-team collaboration, and cost management.
• Support staff development, promotions, and succession planning.

Risk responsibilities

• Oversee the team’s risk framework, ensuring robust controls and timely escalation of issues.
• Manage daily and monthly control monitoring, producing MI for key committees.
• Implement actions and training based on control findings and risk assessments.
• Maintain and update risk registers, ensuring regulatory compliance and escalation where needed.
• Lead incident and complaint management, including fraud investigations and resolution.
• Ensure exemplary client service standards are upheld across all team outputs.
• Oversee procedure reviews, ensuring RACI, AML, and Consumer Duty considerations are included.
• Liaise with risk and compliance teams to ensure effective monitoring and adherence to regulations.
• Support the team with process queries and ensure competency through checks and training tools.

Client responsibilities

• Act as a client contact and provide portfolio cover when needed.
• Communicate the Bank’s proposition and direct clients to appropriate teams.
• Ensure timely and accurate execution of client instructions.
• Provide exceptional client service and handle escalations or complaints.
• Sign off excesses and large transactions as required.
• Ensure banker portfolios are supported during absences.

What we are looking for

• Experience of managing within financial institutions including but not limited to: Private Banking, Insurance or Retail Banking organisations
• A good breadth of experience in Financial Services. 
• Ability to enter open and honest debate and to accept and give constructive feedback. 
• Preparedness to go the extra mile to provide clients with exemplary service and to support the team.  

PRIVATE BANK - Administrative Support, Deputy Manager

Weatherbys Private Bank are recruiting for an effective people manager to provide oversight, training, coaching and development to the Private Banking support team. 

Team Overview

Our Private Banking Administrative Support Team  plays a vital role in delivering outstanding service to our high-net-worth clients. This dedicated team provides comprehensive administrative assistance, ensuring the smooth and efficient handling of daily client requests and the seamless operation of the Private Bank.

They are responsible for the ongoing support and administration of client portfolios, managing correspondence, and assisting Private Bankers in delivering tailored financial solutions. Their work underpins the high standards of service our clients expect.

With strong communication skills, both written and verbal, and a commitment to accuracy, confidentiality, and efficiency, the team significantly enhances the overall client experience and contributes to the operational excellence of our Private Banking services.

Oversight and leadership are provided by the Private Bank Managers , who ensure that our exceptional standards are consistently upheld.

Requirements

Leadership

• Drive team productivity by identifying inefficiencies and managing performance.
• Train, coach, and develop team members to deliver excellent client service and grow professionally.
• Oversee performance management and professional development of direct reports.
• Ensure timely, accurate, and high-quality delivery of all team outputs.
• Uphold business standards and promote best practices across the team.
• Represent the team in key forums and manage team resources effectively.
• Foster strong cross-functional relationships across the Bank and wider business.
• Provide support and cover for Directors as needed.

Managerial responsibilities

• Lead recruitment and onboarding.
• Oversee training, development, and retention of team members.
• Maintain and act on the team’s skills matrix to manage operational risk.
• Provide regular performance feedback and conduct structured one-to-ones.
• Set SMART objectives and KPIs, ensuring a balance between technical skills and behaviours.
• Manage underperformance through structured improvement plans and reviews.
• Prepare professional MI reports and performance updates for senior stakeholders.
• Promote a culture of support, integrity, and continuous improvement.
• Ensure effective resource planning, cross-team collaboration, and cost management.
• Support staff development, promotions, and succession planning.

Risk responsibilities

• Oversee the team’s risk framework, ensuring robust controls and timely escalation of issues.
• Manage daily and monthly control monitoring, producing MI for key committees.
• Implement actions and training based on control findings and risk assessments.
• Maintain and update risk registers, ensuring regulatory compliance and escalation where needed.
• Lead incident and complaint management, including fraud investigations and resolution.
• Ensure exemplary client service standards are upheld across all team outputs.
• Oversee procedure reviews, ensuring RACI, AML, and Consumer Duty considerations are included.
• Liaise with risk and compliance teams to ensure effective monitoring and adherence to regulations.
• Support the team with process queries and ensure competency through checks and training tools.

Client responsibilities

• Act as a client contact and provide portfolio cover when needed.
• Communicate the Bank’s proposition and direct clients to appropriate teams.
• Ensure timely and accurate execution of client instructions.
• Provide exceptional client service and handle escalations or complaints.
• Sign off excesses and large transactions as required.
• Ensure banker portfolios are supported during absences.

What we are looking for

• Experience of managing teams within financial institutions, is highly desirable.  
• A good breadth of experience in Financial Services. 
• Ability to enter open and honest debate and to accept and give constructive feedback. 
• Preparedness to go the extra mile to provide clients with exemplary service and to support the team.  

We are looking for organised and reliable individuals in Walthamstow, UK to join our remote team for data entry and administrative support. This entry-level position provides full training and flexible hours, making it suitable for part-time or full-time schedules.

Your responsibilities will include using your computer to enter, verify, and organise data, supporting online reports, and assisting with office and admin tasks. You may also help compile structured records, maintain documentation, and provide feedback to improve client services. This role allows you to work from home , offering flexibility and the opportunity to balance professional and personal responsibilities.

Walthamstow is a vibrant district in northeast London , known for its strong community, cultural heritage, and bustling local markets. Residents enjoy easy access to green spaces, shopping areas, and excellent transport links, combining urban convenience with suburban charm.

This area provides a supportive environment for professionals working online from home, allowing you to complete administrative and data entry tasks efficiently while enjoying the amenities of city living.

Top Level Promotions partners with global companies to provide accurate data, research, and administrative support. Our UK-based remote team helps businesses make informed decisions by maintaining organised, reliable information.

We seek dependable professionals who can efficiently work from home , manage administrative responsibilities, and complete projects with accuracy while using online tools.

Data Entry & Office Administration

Market Research & Analytics

Retail & E-commerce

Education & Online Learning

Healthcare & Public Services

Food & Beverage & Hospitality

Customer Service & Support

Technology & Software Services

Manufacturing & Product Evaluation

Travel, Tourism & Lifestyle

Reliable high-speed internet connection.

Functional computer or laptop with camera and microphone.

Quiet, dedicated home workspace.

Ability to handle confidential information responsibly.

Strong attention to detail in data entry and administrative tasks.

Clear written and verbal communication.

Competent with online tools and office software.

Self-motivated and able to manage multiple tasks efficiently.

Consistent and accurate work output.

Flexible schedule in a fully remote position.

Paid training provided for all new hires.

Opportunity to contribute to meaningful projects across industries.

Career growth potential within a supportive team environment.

No commuting required, allowing focused work from home .

£18.50 – £36.00 per hour, depending on experience and project assignment.

Entry-level position with full training provided. Previous data entry or administrative experience is helpful but not required.

Applicants must reside in the United Kingdom . If you are organised, reliable, and motivated to perform professional work online using your computer in a structured home office environment, we encourage you to apply.

• Manage complex and dynamic calendars for multiple executives, coordinating meetings, appointments, and travel arrangements.
• Prepare and edit correspondence, reports, presentations, and other documents with a high degree of accuracy.
• Coordinate domestic and international travel, including flights, accommodation, and itineraries.
• Organize and prepare materials for meetings, including agendas, background documents, and minutes.
• Screen and prioritize incoming communications, including emails and phone calls, acting as a gatekeeper.
• Manage expense reporting and reconcile corporate credit card statements.
• Assist with event planning and coordination for internal and external meetings or functions.
• Conduct research and gather information as needed to support executive projects and initiatives.
• Maintain confidential files and records with utmost discretion.
• Liaise with internal departments and external contacts on behalf of executives.
• Provide general administrative support, including managing office supplies and equipment.
• Proactively identify opportunities to improve administrative processes and efficiency.

• Proven experience as an Executive Assistant or Senior Administrative Assistant supporting C-level executives.
• Exceptional organizational and time-management skills, with the ability to prioritize effectively.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and calendar management tools.
• Excellent written and verbal communication skills, with strong grammar and proofreading abilities.
• High level of discretion and confidentiality.
• Proactive and resourceful approach to problem-solving.
• Ability to work independently and as part of a team.
• Experience in coordinating travel arrangements and managing expenses.
• Professional and polished demeanor.
• Flexibility to adapt to changing priorities and work demands.

• Manage and coordinate complex executive calendars and schedules.
• Arrange domestic and international travel, including flights, accommodation, and itineraries.
• Prepare agendas, take minutes, and track action items for meetings.
• Draft, proofread, and edit correspondence, reports, and presentations.
• Act as a gatekeeper, screening calls and emails, and managing incoming communications.
• Organize and maintain electronic and physical filing systems.
• Process expense reports and manage departmental budgets.
• Assist with the planning and execution of events and conferences.
• Conduct research and prepare briefing materials for executives.
• Handle confidential information with the utmost discretion and professionalism.

• Proven experience as an Executive Administrative Assistant or in a similar senior support role.
• Exceptional organizational and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual collaboration tools.
• Excellent written and verbal communication skills.
• High level of discretion and ability to handle confidential information.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong problem-solving skills and a proactive approach.
• Experience in arranging complex travel and coordinating meetings.
• A minimum of 3 years of administrative experience is preferred.

• Manage and coordinate complex executive calendars, scheduling internal and external meetings, calls, and appointments.
• Arrange and coordinate domestic and international travel, including flights, accommodation, and itineraries.
• Prepare, edit, and proofread correspondence, reports, presentations, and other documents.
• Act as a primary point of contact for senior executives, screening calls and managing incoming communications.
• Organize and prepare materials for board meetings, executive committee meetings, and other high-level engagements.
• Handle confidential information with discretion and maintain strict confidentiality.
• Manage expense reporting and process invoices for senior executives.
• Conduct research and gather information as required for various projects and initiatives.
• Liaise effectively with internal departments and external contacts on behalf of senior leadership.
• Provide general administrative support, including filing, data entry, and managing office supplies.
• Assist with event planning and coordination for executive-level functions.
• Anticipate the needs of executives and proactively address potential issues.

• Proven experience as an Executive Administrative Assistant or similar senior support role.
• Exceptional organizational and time management skills, with the ability to prioritize effectively.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and virtual collaboration tools.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to build rapport with diverse individuals.
• Discretion and a high level of professionalism in handling confidential information.
• Experience managing complex travel arrangements and international logistics.
• Ability to work independently and as part of a team, demonstrating initiative and resourcefulness.
• Familiarity with CRM systems or other database management tools is a plus.
• A proactive and solutions-oriented approach to problem-solving.

• Manage and maintain complex executive calendars and schedules.
• Arrange and coordinate domestic and international travel, including flights, accommodation, and itineraries.
• Prepare and edit correspondence, presentations, and reports.
• Organize and schedule meetings, conferences, and events.
• Screen and prioritize incoming communications, responding or redirecting as appropriate.
• Act as a primary point of contact for internal and external stakeholders.
• Handle confidential information with the utmost discretion.
• Manage expense reporting and other financial administrative tasks.
• Provide general administrative support, including filing, copying, and data entry.
• Anticipate the needs of executives and proactively address them.

• Proven experience as an Executive Assistant or Senior Administrative Assistant.
• Exceptional organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual meeting platforms.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize, and manage a heavy workload.
• High level of discretion and professionalism.
• Experience managing travel arrangements and complex calendars.
• Strong problem-solving skills and a proactive attitude.
• Ability to work independently and as part of a team.
• Bachelor's degree or equivalent experience preferred.