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Deputy Manager (Administrative Support Team)

Weatherbys Private Bank

London, Hybrid (3 days in office)

Weatherbys Private Bank are recruiting for an effective people manager to provide oversight, training, coaching and development to the Private Banking support team. 

Our Private Banking Administrative Support Team  plays a vital role in delivering outstanding service to our high-net-worth clients. This dedicated team provides comprehensive administrative assistance, ensuring the smooth and efficient handling of daily client requests and the seamless operation of the Private Bank.

They are responsible for the ongoing support and administration of client portfolios, managing correspondence, and assisting Private Bankers in delivering tailored financial solutions. Their work underpins the high standards of service our clients expect.

With strong communication skills, both written and verbal, and a commitment to accuracy, confidentiality, and efficiency, the team significantly enhances the overall client experience and contributes to the operational excellence of our Private Banking services.

Oversight and leadership are provided by the Private Bank Managers , who ensure that our exceptional standards are consistently upheld.

In this role, you’ll be at the heart of our team’s success. Your responsibilities will include:

• Lead & Inspire: Drive team productivity by identifying opportunities for improvement, promoting best practices, and creating a positive, high-performance culture.
• Develop Talent: Coach and mentor team members to help them grow professionally, deliver excellent client service, and achieve their career goals.
• Performance Management: Contribute to structured one-to-ones, set SMART objectives and KPIs, and support underperformance management through coaching and improvement plans.
• Recruit & Retain: Assist with recruitment, onboarding, and training to build a skilled, engaged team. Help maintain the team’s skills matrix and succession planning.
• Risk & Compliance: Support risk management by maintaining frameworks, monitoring controls, and ensuring compliance with regulations. Participate in incident and complaint management, including fraud investigations.
• Client Excellence: Act as a trusted point of contact for clients, provide portfolio cover when needed, and ensure accurate execution of client instructions. Resolve escalations and deliver exceptional service.
• Collaboration: Build strong cross-functional relationships across the Bank and wider business, and provide support and cover for senior leaders when required.
• Continuous Improvement: Contribute to process reviews, training initiatives, and stakeholder reporting to ensure timely, accurate, and high-quality outputs.

• Proven management experience within financial institutions, including but not limited to Private Banking, Insurance, or Retail Banking.
• A strong technical understanding of banking operations and financial services.
• A good breadth of experience across Financial Services.
• Strong leadership, communication, and problem-solving skills.

Requirements

PRIVATE BANK - Administrative Support, Deputy Manager

Weatherbys Private Bank are recruiting for an effective people manager to provide oversight, training, coaching and development to the Private Banking support team. 

Team Overview

Our Private Banking Administrative Support Team  plays a vital role in delivering outstanding service to our high-net-worth clients. This dedicated team provides comprehensive administrative assistance, ensuring the smooth and efficient handling of daily client requests and the seamless operation of the Private Bank.

They are responsible for the ongoing support and administration of client portfolios, managing correspondence, and assisting Private Bankers in delivering tailored financial solutions. Their work underpins the high standards of service our clients expect.

With strong communication skills, both written and verbal, and a commitment to accuracy, confidentiality, and efficiency, the team significantly enhances the overall client experience and contributes to the operational excellence of our Private Banking services.

Oversight and leadership are provided by the Private Bank Managers , who ensure that our exceptional standards are consistently upheld.

Requirements

Leadership

• Drive team productivity by identifying inefficiencies and managing performance.
• Train, coach, and develop team members to deliver excellent client service and grow professionally.
• Oversee performance management and professional development of direct reports.
• Ensure timely, accurate, and high-quality delivery of all team outputs.
• Uphold business standards and promote best practices across the team.
• Represent the team in key forums and manage team resources effectively.
• Foster strong cross-functional relationships across the Bank and wider business.
• Provide support and cover for Directors as needed.

Managerial responsibilities

• Lead recruitment and onboarding.
• Oversee training, development, and retention of team members.
• Maintain and act on the team’s skills matrix to manage operational risk.
• Provide regular performance feedback and conduct structured one-to-ones.
• Set SMART objectives and KPIs, ensuring a balance between technical skills and behaviours.
• Manage underperformance through structured improvement plans and reviews.
• Prepare professional MI reports and performance updates for senior stakeholders.
• Promote a culture of support, integrity, and continuous improvement.
• Ensure effective resource planning, cross-team collaboration, and cost management.
• Support staff development, promotions, and succession planning.

Risk responsibilities

• Oversee the team’s risk framework, ensuring robust controls and timely escalation of issues.
• Manage daily and monthly control monitoring, producing MI for key committees.
• Implement actions and training based on control findings and risk assessments.
• Maintain and update risk registers, ensuring regulatory compliance and escalation where needed.
• Lead incident and complaint management, including fraud investigations and resolution.
• Ensure exemplary client service standards are upheld across all team outputs.
• Oversee procedure reviews, ensuring RACI, AML, and Consumer Duty considerations are included.
• Liaise with risk and compliance teams to ensure effective monitoring and adherence to regulations.
• Support the team with process queries and ensure competency through checks and training tools.

Client responsibilities

• Act as a client contact and provide portfolio cover when needed.
• Communicate the Bank’s proposition and direct clients to appropriate teams.
• Ensure timely and accurate execution of client instructions.
• Provide exceptional client service and handle escalations or complaints.
• Sign off excesses and large transactions as required.
• Ensure banker portfolios are supported during absences.

What we are looking for

• Experience of managing within financial institutions including but not limited to: Private Banking, Insurance or Retail Banking organisations
• A good breadth of experience in Financial Services. 
• Ability to enter open and honest debate and to accept and give constructive feedback. 
• Preparedness to go the extra mile to provide clients with exemplary service and to support the team.  

PRIVATE BANK - Administrative Support, Deputy Manager

Weatherbys Private Bank are recruiting for an effective people manager to provide oversight, training, coaching and development to the Private Banking support team. 

Team Overview

Our Private Banking Administrative Support Team  plays a vital role in delivering outstanding service to our high-net-worth clients. This dedicated team provides comprehensive administrative assistance, ensuring the smooth and efficient handling of daily client requests and the seamless operation of the Private Bank.

They are responsible for the ongoing support and administration of client portfolios, managing correspondence, and assisting Private Bankers in delivering tailored financial solutions. Their work underpins the high standards of service our clients expect.

With strong communication skills, both written and verbal, and a commitment to accuracy, confidentiality, and efficiency, the team significantly enhances the overall client experience and contributes to the operational excellence of our Private Banking services.

Oversight and leadership are provided by the Private Bank Managers , who ensure that our exceptional standards are consistently upheld.

Requirements

Leadership

• Drive team productivity by identifying inefficiencies and managing performance.
• Train, coach, and develop team members to deliver excellent client service and grow professionally.
• Oversee performance management and professional development of direct reports.
• Ensure timely, accurate, and high-quality delivery of all team outputs.
• Uphold business standards and promote best practices across the team.
• Represent the team in key forums and manage team resources effectively.
• Foster strong cross-functional relationships across the Bank and wider business.
• Provide support and cover for Directors as needed.

Managerial responsibilities

• Lead recruitment and onboarding.
• Oversee training, development, and retention of team members.
• Maintain and act on the team’s skills matrix to manage operational risk.
• Provide regular performance feedback and conduct structured one-to-ones.
• Set SMART objectives and KPIs, ensuring a balance between technical skills and behaviours.
• Manage underperformance through structured improvement plans and reviews.
• Prepare professional MI reports and performance updates for senior stakeholders.
• Promote a culture of support, integrity, and continuous improvement.
• Ensure effective resource planning, cross-team collaboration, and cost management.
• Support staff development, promotions, and succession planning.

Risk responsibilities

• Oversee the team’s risk framework, ensuring robust controls and timely escalation of issues.
• Manage daily and monthly control monitoring, producing MI for key committees.
• Implement actions and training based on control findings and risk assessments.
• Maintain and update risk registers, ensuring regulatory compliance and escalation where needed.
• Lead incident and complaint management, including fraud investigations and resolution.
• Ensure exemplary client service standards are upheld across all team outputs.
• Oversee procedure reviews, ensuring RACI, AML, and Consumer Duty considerations are included.
• Liaise with risk and compliance teams to ensure effective monitoring and adherence to regulations.
• Support the team with process queries and ensure competency through checks and training tools.

Client responsibilities

• Act as a client contact and provide portfolio cover when needed.
• Communicate the Bank’s proposition and direct clients to appropriate teams.
• Ensure timely and accurate execution of client instructions.
• Provide exceptional client service and handle escalations or complaints.
• Sign off excesses and large transactions as required.
• Ensure banker portfolios are supported during absences.

What we are looking for

• Experience of managing teams within financial institutions, is highly desirable.  
• A good breadth of experience in Financial Services. 
• Ability to enter open and honest debate and to accept and give constructive feedback. 
• Preparedness to go the extra mile to provide clients with exemplary service and to support the team.  

• Manage executive calendars, scheduling meetings, and coordinating appointments.
• Arrange complex domestic and international travel.
• Prepare agendas, minutes, and presentations for meetings.
• Handle correspondence and manage incoming/outgoing communications.
• Maintain organised filing systems, both digital and physical.
• Conduct research and prepare reports as required.
• Act as a liaison between executives and internal/external stakeholders.
• Manage office supplies and maintain an efficient administrative workflow.

• Proven experience as a Senior Administrative Officer, Executive Assistant, or similar role.
• Exceptional organisational and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
• Experience with virtual meeting and collaboration tools (e.g., Zoom, Teams, Slack).
• Excellent written and verbal communication skills.
• High level of discretion and confidentiality.
• Ability to work independently and proactively in a remote environment.

Package Description:

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way.

When you join us, you'll be making a positive impact on residents' lives every day – your compassion and dedication truly make a difference. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you'll experience a culture that values respect, compassion, and a shared commitment to exceptional care.

We're now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as an Administrative Assistant. If this sounds like the place for you, we'd love to hear from you

ABOUT THE ROLE

Your focus as an Administrative Assistant will be to support the General Manager and Administrator in administrative tasks to ensure the smooth and efficient management of the Home and meet Head Office deadlines on financial procedures and all information returns.

Other responsibilities will include:

• Being responsible for the submission of data to enable invoicing to be carried out by Group Support Centre.
• Assisting in the preparation, collation, and dispatch of management information to Central Support Office as requested by the General Manager.
• Placing purchase orders with approved suppliers, complying with procedures, to maintain appropriate stock levels and controls and ensure expenditure is contained within agreed budget limits.
• Managing resident's personal allowance where requested and assist individual residents with financial arrangements.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

Our ideal candidate must have:

• Two years clerical experience.
• Ability to communicate effectively both verbally and in writing.
• To be able to prioritise own workload.
• Effective interpersonal skills and professional telephone manner.

ABOUT AVERY

At Avery, we're not just one of the UK's largest providers of luxury elderly care homes – we're a place where people love to work. We believe that the later years of life should be as enriching as any other, and we're passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

• Manage incoming and outgoing mail, emails, and phone calls, directing queries to the appropriate personnel.
• Schedule and coordinate meetings, appointments, and travel arrangements for team members.
• Prepare and format documents, reports, presentations, and correspondence.
• Maintain and organise filing systems, both physical and digital, ensuring easy retrieval of information.
• Assist with data entry and management of databases and CRM systems.
• Provide general administrative support to various departments as needed.
• Order and manage office supplies, ensuring adequate stock levels.
• Greet visitors and clients, providing a professional and welcoming first impression.
• Assist with the organisation of office events and team activities.
• Ensure the office environment is tidy and well-maintained.
• Handle confidential information with discretion and professionalism.
• Support with ad-hoc projects and tasks as assigned by management.
• Maintain accurate records of expenses and invoices.
• Assist in onboarding new employees with administrative tasks.
• Collaborate effectively with colleagues across different teams.

• Proven experience in an administrative support or office management role.
• Excellent organisational and time management skills, with the ability to prioritise tasks effectively.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Exceptional written and verbal communication skills.
• High level of attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Discretion and the ability to handle sensitive information.
• Experience with CRM or database management systems is a plus.
• A positive attitude and a strong customer service orientation.
• Familiarity with office equipment (printers, scanners, photocopiers).
• Ability to adapt to changing priorities and work efficiently in a dynamic environment.