What Jobs are available for Administrative Staff in Stirling and Falkirk?
Showing 1430 Administrative Staff jobs in Stirling and Falkirk
Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists
Posted 3 days ago
Job Viewed
Job Description
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
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                    Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists
Posted 3 days ago
Job Viewed
Job Description
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
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                    Data Entry Clerk Work From Home - Part Time Focus Group Panelists
Posted 3 days ago
Job Viewed
Job Description
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Is this job a match or a miss?
 
            
        
                                            
            
                 
            
        
                    Data Entry Clerk Work From Home - Part Time Focus Group Panelists
Posted 3 days ago
Job Viewed
Job Description
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
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                    Administrative Assistant
Posted today
Job Viewed
Job Description
Overview
Administrative Assistant role at Clyde & Co. Join to apply for the Administrative Assistant role at Clyde & Co.
Get AI-powered advice on this job and more exclusive features.
Type:  Full Time
Time:  Permanent
Location:  Glasgow / hybrid
Working Pattern:  +2 days working from the office, 3 days remote 
Provide essential administrative and file management support to the legal team, ensuring smooth operations and excellent client service. You’ll work closely with fee earners, Practice Assistants, and Legal Support Assistants to deliver a responsive, high-quality service.
Key Responsibilities- Client Support: Maintain client data in Interaction, assist with engagement letters, audit responses, and client research.
- Administration: Manage file opening/closing, document organisation, and compliance with naming conventions.
- Events & Logistics: Support internal/external events, book travel, and coordinate materials.
- Financial: Assist with billing, expenses, and invoice processing via Chrome River.
- Processing: Prepare court bundles, upload data to client portals, and ensure accuracy of client/internal data.
- Communication: Liaise with team members to meet deadlines and provide updates.
- Strong organisational skills and attention to detail.
- Excellent communication and client service focus.
- Proactive, adaptable, and a team player.
- Intermediate Microsoft Office skills and experience with document/case management systems.
- Previous office-based administration experience preferred.
- Modern, flexible working – A minimum of 2 days each week required from the office, 3 days from home.
- Join an award-winning global firm: Clyde & Co is ranked Band 1 in multiple practice areas by Chambers and Legal 500 and was recently named Insurance Law Firm of the Year (Best Lawyers Germany 2025).
- Career progression and development - Structured learning and development programs, secondment opportunities and internal mobility across global offices.
- Inclusive, supportive culture - Named GCC Law Firm of the Year and Pro Bono Firm of the Year, reflecting a commitment to community, DE&I, and purpose-driven work.
- Perks like life assurance from day one, season ticket loans and lifestyle discounts, an annual Wellbeing Day each year, 24/7 Employee Assistance Programme and more.
Please note: eligibility for benefits may vary based on location and length of service. Full details will be confirmed upon joining.
When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values guide the decisions we make, unite us in our endeavours and strengthen our delivery for both our clients and our firm. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients we serve. We are devoted to providing an environment in which everyone can realise their potential, using our legal and professional skills to support our communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising our environmental impact, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.
Clyde & Co is proud to be an equal opportunities employer. Our core values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity.
Please take a moment to read our privacy notice carefully. This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject.
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                    Administrative Assistant
Posted 2 days ago
Job Viewed
Job Description
Department: Corporate Duration: Permanent Location: Glasgow (with some travel to Edinburgh) Type: Hybrid Reports to: Practice Support Workflow Co-ordinator Reference Number: 8877
The RoleTo provide support to our Practice Support Executives to deliver a high-quality service focusing on process based tasks/activities and general administrative support to our fee-earners and Practice Support Executives (PSEs).
ResponsibilitiesKey Areas of Responsibility:
- Routine Organisation and Planning
- BD and Client Relationship Administration
- Financial Administration
The role is intended to embrace a team-working approach, collaborating with every other member of the team to ensure the overall needs of the business are met.
The role offers valuable experience, training and genuine career development prospects.
Organisation and Planning- Scheduling routine diary arrangements.
- Booking meeting rooms and arranging video conference calls.
- Arrangement of routine travel arrangements.
- Obtaining and arranging foreign currency.
- Set up and maintain paper and electronic filing systems.
- Routine Email filing with supervision from the PSE.
- Interface with other business services teams and ownership of resolving any routine business operations problems.
- Supporting internal processes to ensure CRM databases up to date (Interaction, Credentials database).
- Supporting administration for events, eg, preparing badges, in collaboration with the PSEs and Business Development.
- Assisting with billing process (using 3E as required) including completion of narratives.
- Supporting fee-earners with closing InTapp entries and assisting with narratives where required.
- Processing expenses/invoices using Emburse.
- Supporting post completion of matters (e.g. preparing completion statements, arranging transfer of funds).
- Supporting completion of NBI forms.
- Arranging routine conflicts and AML checks.
- Ensuring all parties lists and contact lists are prepared and kept up to date.
- Production of engrossed documents (including getting annexures together) (non-chargeable).
- Minor copying, scanning, printing tasks.
- Physical preparation of files, bibles, bundles of documents (hard copy or electronic) including pagination and indexing (non-chargeable).
- Archiving/retrieving files.
- Ordering business cards.
- Ability to follow process workflow maps.
- Versatile and resourceful work style.
- Composed and effective in high-stress scenarios.
- Good organisation, communication and administrative skills.
- Well-developed time management skills.
- Willingness and motivation to work with and support teams and practice group.
Across more than 80 countries, Dentons helps you grow, protect, operate and finance your organisation by providing uniquely global and deeply local legal solutions. Polycentric, purpose-driven and committed to inclusion, diversity, equity and sustainability, we focus on what matters most to you.
Inclusion and DiversityWe are committed to building an inclusive culture here at Dentons where our people can thrive, regardless of their background or circumstance. As well as being the right thing to do, it makes good business sense too. A richness of backgrounds, experiences and perspectives helps us best serve our clients and the communities in which we operate. You can find out more about inclusion and diversity at Dentons here: Inclusion and Diversity.
Equal OpportunityDentons is committed to providing equal opportunities for all. We welcome applications from everyone including of any age, ethnicity, religion, sex, sexual orientation, gender identity, nationality, neurodiversity, disability, or with parental or caring responsibilities. We also offer flexible working hours.
During the application process, all applicants have the opportunity to tell us about any adjustments or support they require so they are able to perform at their best. Any information you share with us during the application process is treated in confidence.
Application processIf you are interested in applying for this position, we welcome direct applications via our careers page, but if you have any questions beforehand, please email Enquiries only please – applications will not be accepted via email.
Please note that we will not accept unsolicited CVs sent to the business, nor will we accept any associated terms of business.
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                    Administrative Assistant
Posted 3 days ago
Job Viewed
Job Description
Department : Corporate
Duration : Permanent
Location : Glasgow (with some travel to Edinburgh)
Type : Hybrid
Reports to : Practice Support Workflow Co-ordinator
Reference Number : 8877 
To provide support to our Practice Support Executives to deliver a high-quality service focusing on process based tasks/activities and general administrative support to our fee-earners and Practice Support Executives (PSEs).
ResponsibilitiesKey Areas of Responsibility:
- Routine Organisation and Planning
- BD and Client Relationship Administration
- Financial Administration
- Matter Opening Administration
- General Administration
The role is intended to embrace a team-working approach, collaborating with every other member of the team to ensure the overall needs of the business are met.
The role offers valuable experience, training and genuine career development prospects.
Organisation and Planning- Scheduling routine diary arrangements.
- Booking meeting rooms and arranging video conference calls.
- Arrangement of routine travel arrangements.
- Obtaining and arranging foreign currency.
- Set up and maintain paper and electronic filing systems.
- Routine Email filing with supervision from the PSE.
- Interface with other business services teams and ownership of resolving any routine business operations problems.
- Supporting internal processes to ensure CRM databases up to date (Interaction, Credentials database).
- Supporting administration for events, e.g., preparing badges, in collaboration with the PSEs and Business Development.
- Assisting with billing process (using 3E as required) including completion of narratives.
- Supporting fee-earners with closing InTapp entries and assisting with narratives where required.
- Processing expenses/invoices using Emburse.
- Supporting post completion of matters (e.g. preparing completion statements, arranging transfer of funds).
- Supporting completion of NBI forms.
- Arranging routine conflicts and AML checks.
- Ensuring all parties lists and contact lists are prepared and kept up to date.
These key areas may vary according to the practice requirements. Additional tasks may include:
General Administration- Production of engrossed documents (including getting annexures together) (non-chargeable).
- Minor copying, scanning, printing tasks.
- Physical preparation of files, bibles, bundles of documents (hard copy or electronic) including pagination and indexing (non-chargeable).
- Deeds scheduling (non-chargeable).
- Archiving/retrieving files.
- Ordering stationery.
- Ordering business cards.
- Ability to follow process workflow maps.
- Versatile and resourceful work style.
- Composed and effective in high-stress scenarios.
- Good organisation, communication and administrative skills.
- Good eye for detail.
- Well-developed time management skills.
- Willingness and motivation to work with and support teams and practice group.
Across more than 80 countries, Dentons helps you grow, protect, operate and finance your organisation by providing uniquely global and deeply local legal solutions. Polycentric, purpose-driven and committed to inclusion, diversity, equity and sustainability, we focus on what matters most to you.
Inclusion and Diversity: We are committed to building an inclusive culture here at Dentons where our people can thrive, regardless of their background or circumstance. You can learn more about inclusion and diversity at Dentons.
Equal OpportunitiesDentons is committed to providing equal opportunities for all. We welcome applications from everyone including of any age, ethnicity, religion, sex, sexual orientation, gender identity, nationality, neurodiversity, disability, or with parental or caring responsibilities. We also offer flexible working hours.
During the application process, all applicants have the opportunity to tell us about any adjustments or support they require so they are able to perform at their best. Any information you share with us during the application process is treated in confidence.
If you have any questions about this or the role criteria, please email
NO AGENCIES PLEASEIf you are interested in applying for this position, we welcome direct applications via our careers page, but if you have any questions beforehand, please email Enquiries only please – applications will not be accepted via email.
Please note that we will not accept unsolicited CVs sent to the business, nor will we accept any associated terms of business.
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Administrative Assistant
Posted 6 days ago
Job Viewed
Job Description
Part time role: Wednesday-Firday 09:00-17:00
The role provides administrative and file management support across the team. Work will come either directly from the fee earner or through the work allocated by the Practice Assistants. The role is accountable for establishing and maintaining an ongoing service‑based relationship with the team they support recognising and translating the needs and expectations into a responsive service.
Key Responsibilities- Liaise with Practice Assistants (PA) to provide support to Client & Marketing for scheduling tender meetings, directory interviews, client training etc.
- Liaise with Practice Assistants to enter, maintain and update Interaction – adding new prospects, clients and contacts, activities and business development information.
- Responsible for ensuring current knowledge of client specific protocols and processes and building these into current practice’s …
- File management – updating and maintaining all files, ensuring documents are filed correctly and named in line with the business wide naming convention and the correct folder structures are adopted (both electronic and paper).
- File opening and closing – matters are set up on the relevant document/case management system. Undertake all file closing/archiving procedures ensuring compliance at all times.
- Assisting the Practice Assistants as directed in the organisation of internal and external events, seminars and conferences, responsible for arranging registers delegates; booking travel; printing/sending materials; arrange give‑aways.
- Responsible for ordering all promotional goods and ensuring stock levels.
- Make room and taxi bookings as requested, organising hand deliveries and courier requests, and other ad‑hoc requests.
- Printing/copying/scanning of documents flowing to document solutions for support with high volume jobs, as appropriate.
- The post will need to be un‑enveloped and date stamped/scanned and added to the P drive for Legal support to then process for the fee earners. All post that is received before 12:30 will be processed the same day by the on‑site post team, anything after that apart from documents classed as urgent will be processed the next day.
- Liaising with fellow team members on workload and ensuring deadlines are consistently met.
- Answering internal calls for other members of the team.
- Liaising with and taking direction from your Hub Leader, Practice Assistants and Legal Support Assistants.
- Responsible for managing priorities and workload to ensure deadlines are met and liaising with Hub Leader/Legal Support Managers where challenges arise.
- Responsible for creating and uploading information to client data rooms, in line with instructions from fee earners, Practice Assistants and Legal Support Assistants.
- Production of court bundles, both paper and electronic copies, ensuring the master bundle is correctly prepared in line with fee earner instructions and court rules and instructions provided to central copy team to complete printing/copying of master bundles; suitable delivery methods pre‑booked as needed.
- Checking client and internal data for accuracy.
- Ensuring compliance with firm‑wide/department policies and procedures.
- Responsible for checking post and/or emails and dealing with as appropriate ensuring all client related correspondence is appropriately filed in firms document management systems.
- Attending team meetings
- Liaising with fee earners, Hub Leaders and Legal Support Managers to take instruction and liaise on work requirements.
- Consistently and appropriately update service users on progress where appropriate.
- Regularly offer assistance wherever possible.
- An effective communicator with the ability to liaise with internal and external clients in a professional manner; striving to provide exceptional service at all times.
- Good organisational skills and ability to manage own time effectively within a fast‑paced environment.
- Conscientious, taking personal responsibility for own work and accountability for its delivery and quality.
- Positive can‑do attitude with the ability to adapt to change.
- Excellent attention to detail.
- Customer/client service focused.
- Proactive, professional and flexible approach to work.
- Keen to develop over a period of time with a willingness and ability to learn.
- Excellent team player, sharing team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges.
- Relevant office‑based administration experience.
- An aptitude for administration management and processes, with experience of working with document management/case management systems.
- Intermediate knowledge of Microsoft Office.
When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net‑Zero standard and the setting of ambitious emissions reduction targets.
We offer a range of tailored benefits and support, including healthcare, retirement planning and wellbeing initiatives.
Clyde & Co is proud to be an equal opportunities employer. Our core values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity.
Please take a moment to read our privacy notice carefully. This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject.
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                    Administrative Assistant
Posted 6 days ago
Job Viewed
Job Description
Part‑time Administrative Assistant – Client Relationship & File Management
This part‑time role works Monday‑Wednesday 10:00‑16:00 and provides administrative and file management support across the practice. The assistant works directly for fee earners or through the Practice Assistants, establishing and maintaining a service‑based relationship with the team, recognising and translating needs and expectations into responsive service.
Key Responsibilities- Liaise with Practice Assistants to support Client & Marketing scheduling of tender meetings, directory interviews, client training and other client related activities.
- Enter, maintain and update Interaction data – adding new prospects, clients and contacts, activities and business development information.
- Ensure current knowledge of client specific protocols and processes, building these into current practice procedures.
- Maintain file management – file opening and closing, updating and ensuring documents are filed correctly and named in line with the business wide naming convention and folder structures (both electronic and paper).
- Assist Practice Assistants with internal and external events, seminars and conferences – arranging registers, delegates, booking travel, printing/sending materials and arranging giveaways.
- Order all promotional goods and manage stock levels.
- Make room and taxi bookings as requested, organising hand deliveries and courier requests.
- Printing, copying, scanning of documents to support high volume jobs.
- Process post – scan, date stamp and add to the legal P drive; post received before 12:30 is processed the same day, anything after 12:30 (except urgent documents) processed the next day.
- Liaise with team members on workload, ensuring deadlines are consistently met and answering internal calls.
- Manage priorities and workload, liaising with Hub Leader/Legal Support Managers where challenges arise.
- Create and upload information to client data rooms as instructed by fee earners, Practice Assistants and Legal Support Assistants.
- Produce court bundles, both paper and electronic copies, ensuring the master bundle is correctly prepared in line with fee earner instructions and court rules; provide delivery methods and pre‑book as needed.
- Check client and internal data for accuracy.
- Ensure compliance with firm wide and department policies and procedures.
- Check post and/or emails and handle as appropriate, ensuring all client related correspondence is appropriately filed in the firm’s document management system.
- Effective communicator, able to liaise with internal and external clients in a professional manner; striving to provide exceptional service at all times.
- Good organisational skills and ability to manage own time effectively within a fast paced environment.
- Conscientious, taking personal responsibility for own work and accountability for its delivery and quality.
- Positive can‑do attitude with the ability to adapt to change.
- Excellent attention to detail.
- Customer/client service focused.
- Proactive, professional and flexible approach to work.
- Keen to develop over a period of time with a willingness and ability to learn.
- Excellent team player, sharing team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges.
- Relevant office‑based administration experience.
- Aptitude for administration management and processes, with experience of working with document management/case management systems.
- Intermediate knowledge of Microsoft Office.
Clyde & Co is proud to be an equal opportunities employer. Our core values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone can excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity.
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                    Administrative Assistant
Posted 6 days ago
Job Viewed
Job Description
Executive Assistant at Newton Property Management Ltd
Role: Reporting to an Associate Director, this position has responsibility for supporting a team of property managers and their portfolios with the co-ordination and management of associated administration tasks. This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter.
Main responsibilities:
- Responsible for the delivery of the ‘Newton Way’ customer excellence charter
- Building and maintaining relationships with both customers and contractors
- Responsible for processing and distributing regular customer communications
Administration co-ordination:
- Responsible for instructing and monitoring contractor maintenance tasks on behalf of property managers
- Responsible for the management, movement and recording of property keys
- Assist property managers with administration elements of customer insurance claims
- Assisting with the preparation and distribution of quarterly customer invoices
- Responsible for processing property sales
- Ensuring customer records are kept accurately and up to date
- Monitoring and maintaining both personal and shared mailboxes
KPI’s:
- Customer satisfaction (complaints % and survey/interviews)
- Customer response times (% delivery vs target)
Specific skills, capabilities & requirements:
- Previous experience in a customer service-based role
- Ability to work well as part of a team
- Ability to work to targets
- Works well under pressure
- Previous experience using a CRM based system is preferable, but not essential
Newton Property Management Ltd is an equal opportunities employer.
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