12 Admissions Officers jobs in the United Kingdom

Office Angels are recruiting for an exciting new position for our client based in Potters Bar.

They are looking for a Training Student Services Advisor to join their growing team. This is a key role within their Training team and will focus on supporting the certification journey of learners, delivering an exceptional level of customer service, and ensuring the smooth running of administration processes.

Key Skills:

• Strong Interpersonal and communication skills
• Strong Organizational skills
• Problem-solving abilities to address challenges
• Empathy to support students facing difficulties
• Critical thinking
• Data management

Key Responsibilities:

• Handle learner enquiries and provide excellent customer service
• Liaise with awarding bodies to ensure timely certification
• Maintain accurate learner records and assist with training reports
• Monitor and review training-related reports
• Provide administrative support to the wider training team

What We're Looking For:

• A professional, articulate, and confident individual with strong communication skills (Must)
• Previous experience in a customer service role (Must)
• Ability to prioritise workload and meet tight deadlines (Must)
• Proficiency in Microsoft Office and CRM systems
• A positive, solutions-focused mindset with a willingness to learn
• Full UK driving licence (Preferred)

Why Join Us?

• 25 days holiday + statutory bank holidays (rising with length of service)
• Contributory pension scheme
• Company sick pay
• Free onsite parking
• Comprehensive health scheme (including dental, eye care, physiotherapy, mental health support)
• Staff discounts and perks
• Social events and team culture

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Office Angels are recruiting for an exciting new position for our client based in Potters Bar.

They are looking for a Training Student Services Advisor to join their growing team. This is a key role within their Training team and will focus on supporting the certification journey of learners, delivering an exceptional level of customer service, and ensuring the smooth running of administration processes.

Key Skills:

• Strong Interpersonal and communication skills
• Strong Organizational skills
• Problem-solving abilities to address challenges
• Empathy to support students facing difficulties
• Critical thinking
• Data management

Key Responsibilities:

• Handle learner enquiries and provide excellent customer service
• Liaise with awarding bodies to ensure timely certification
• Maintain accurate learner records and assist with training reports
• Monitor and review training-related reports
• Provide administrative support to the wider training team

What We're Looking For:

• A professional, articulate, and confident individual with strong communication skills (Must)
• Previous experience in a customer service role (Must)
• Ability to prioritise workload and meet tight deadlines (Must)
• Proficiency in Microsoft Office and CRM systems
• A positive, solutions-focused mindset with a willingness to learn
• Full UK driving licence (Preferred)

Why Join Us?

• 25 days holiday + statutory bank holidays (rising with length of service)
• Contributory pension scheme
• Company sick pay
• Free onsite parking
• Comprehensive health scheme (including dental, eye care, physiotherapy, mental health support)
• Staff discounts and perks
• Social events and team culture

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

JOB TITLE:   Admissions Officer

REPORTS TO TITLE:   Admissions Manager

BUSINESS FUNCTION/ SUB-FUNCTION:  Admissions

LOCATION: East London

­­ROLE PURPOSE:

Reporting to the Admissions Manager, the Admissions Officer will facilitate the admissions assessment process while ensuring a connected and seamless approach to the service for applicants across the admissions service. 

The Admissions Officer will be expected to contribute to the overall effective service delivery of providing information and support to ensure a high-quality admissions service is provided to applicants and other stakeholders. 

ROLE and RESPONSIBILITIES:

• To support and co-operate with the wider admission team to ensure the provision of an effective and efficient admissions service for GBS.  
• Support GBS in meeting its targets for recruitment across all programmes.  
• Manage time effectively, prioritising work to meet demands and recruitment deadlines.  
• To maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems.  
• Ensure accurate input of applicant related data by the team and correction of applicant data to support statutory reporting requirements e.g. HESA Data Futures. 
• Provide advice and guidance on course options to applicants and potential applicants verbally and in writing. 
• Deal with internal and external queries concerning the progress and status of an application.  
• Provide a quality, customer focussed first line, advisory and information service, giving initial support and guidance on admissions policies and procedures.  
• Carry out initial checks on applications for a portfolio of courses, (including but not limited to minimum entry requirements, multiple application identification and immigration checks).  
• Monitor the responses of applicants to decisions and update the information on the institutions student record system.  
• Invigilate all assessments taking place in the assessment centre and offering support to applicants if required and support the staff member conducting interviews.  
• Booking interviews with prospective applicants via phone, e-mail and SMS.  
• Handle telephone and email enquiries from prospective students, independently and in a timely and professional manner.  

ESSENTIAL SKILLS and EXPERIENCE:

• Degree, or relevant professional qualification, or equivalent similar experience
• Experience of dealing with a wide range of demanding individuals and resolving problems quickly and calmly
• Experience of being administratively self-sufficient and accustomed to exercising initiative. 
• Confident user of the Microsoft Office package. 
• Experience of prioritising and ability to balance a diverse workload while working with precision. 
• Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines. 
• Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels.  
• Able to establish and maintain productive professional relationships with colleagues and stakeholder groups. 
• Ability to manage change and respond positively to new challenges. 
• Pro-active, responsive, motivated, and approachable.  
• Ability to work under pressure and a flexible and adaptable attitude, including occasional evening and weekend working and off-site.  
• A methodical and organised approach to work with a high level of accuracy and an eye for detail. 
• Committed to working as part of a team. 
• Demonstrate a high level of integrity and honesty, and an ability to manage information confidentially and sensitively. 

DESIRABLE SKILLS and EXPERIENCE:

• Degree, relevant professional qualification, or equivalent experience in relevant roles. 
• Good understanding of the full student lifecycle from enquiry to enrolment and understanding of the importance of admissions processes in maintaining student records and contribution to overall student experience. 
• Demonstrable experience of the workings of an Admissions or related team. 
• Experience in a course advisory role. 
• Experience with Zoho CRM system. 
• Knowledge of two or more languages. 

KEY RESULT AREAS:

• Provide support for applicants and admission team members. 
• Contribute to high performing workplace culture. 
• Ensure excellent applicant assessment experience.  

OTHER INFORMATION:

The Admissions Officer will also be expected to demonstrate their commitment:

• to GBS values and regulations, including equal opportunities policy. 
• the GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy. 
• to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

ROLE DIMENSIONS

Direct Reports :  No

Indirect Reports : No

Travel:   Occasionally

Budget Responsibility :  No 

JOB TITLE:   Admissions Officer

REPORTS TO TITLE:   Admissions Manager

BUSINESS FUNCTION/ SUB-FUNCTION:  Admissions

LOCATION: East London

­­ROLE PURPOSE:

Reporting to the Admissions Manager, the Admissions Officer will facilitate the admissions assessment process while ensuring a connected and seamless approach to the service for applicants across the admissions service. 

The Admissions Officer will be expected to contribute to the overall effective service delivery of providing information and support to ensure a high-quality admissions service is provided to applicants and other stakeholders. 

ROLE and RESPONSIBILITIES:

• To support and co-operate with the wider admission team to ensure the provision of an effective and efficient admissions service for GBS.  
• Support GBS in meeting its targets for recruitment across all programmes.  
• Manage time effectively, prioritising work to meet demands and recruitment deadlines.  
• To maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems.  
• Ensure accurate input of applicant related data by the team and correction of applicant data to support statutory reporting requirements e.g. HESA Data Futures. 
• Provide advice and guidance on course options to applicants and potential applicants verbally and in writing. 
• Deal with internal and external queries concerning the progress and status of an application.  
• Provide a quality, customer focussed first line, advisory and information service, giving initial support and guidance on admissions policies and procedures.  
• Carry out initial checks on applications for a portfolio of courses, (including but not limited to minimum entry requirements, multiple application identification and immigration checks).  
• Monitor the responses of applicants to decisions and update the information on the institutions student record system.  
• Invigilate all assessments taking place in the assessment centre and offering support to applicants if required and support the staff member conducting interviews.  
• Booking interviews with prospective applicants via phone, e-mail and SMS.  
• Handle telephone and email enquiries from prospective students, independently and in a timely and professional manner.  

ESSENTIAL SKILLS and EXPERIENCE:

• Degree, or relevant professional qualification, or equivalent similar experience
• Experience of dealing with a wide range of demanding individuals and resolving problems quickly and calmly
• Experience of being administratively self-sufficient and accustomed to exercising initiative. 
• Confident user of the Microsoft Office package. 
• Experience of prioritising and ability to balance a diverse workload while working with precision. 
• Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines. 
• Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels.  
• Able to establish and maintain productive professional relationships with colleagues and stakeholder groups. 
• Ability to manage change and respond positively to new challenges. 
• Pro-active, responsive, motivated, and approachable.  
• Ability to work under pressure and a flexible and adaptable attitude, including occasional evening and weekend working and off-site.  
• A methodical and organised approach to work with a high level of accuracy and an eye for detail. 
• Committed to working as part of a team. 
• Demonstrate a high level of integrity and honesty, and an ability to manage information confidentially and sensitively. 

DESIRABLE SKILLS and EXPERIENCE:

• Degree, relevant professional qualification, or equivalent experience in relevant roles. 
• Good understanding of the full student lifecycle from enquiry to enrolment and understanding of the importance of admissions processes in maintaining student records and contribution to overall student experience. 
• Demonstrable experience of the workings of an Admissions or related team. 
• Experience in a course advisory role. 
• Experience with Zoho CRM system. 
• Knowledge of two or more languages. 

KEY RESULT AREAS:

• Provide support for applicants and admission team members. 
• Contribute to high performing workplace culture. 
• Ensure excellent applicant assessment experience.  

OTHER INFORMATION:

The Admissions Officer will also be expected to demonstrate their commitment:

• to GBS values and regulations, including equal opportunities policy. 
• the GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy. 
• to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

ROLE DIMENSIONS

Direct Reports :  No

Indirect Reports : No

Travel:   Occasionally

Budget Responsibility :  No 

JOB TITLE:   Admissions Officer

REPORTS TO TITLE:   Admissions Manager

BUSINESS FUNCTION/ SUB-FUNCTION:  Admissions

LOCATION: East London

­­ROLE PURPOSE:

Reporting to the Admissions Manager, the Admissions Officer will facilitate the admissions assessment process while ensuring a connected and seamless approach to the service for applicants across the admissions service. 

The Admissions Officer will be expected to contribute to the overall effective service delivery of providing information and support to ensure a high-quality admissions service is provided to applicants and other stakeholders. 

ROLE and RESPONSIBILITIES:

• To support and co-operate with the wider admission team to ensure the provision of an effective and efficient admissions service for GBS.  
• Support GBS in meeting its targets for recruitment across all programmes.  
• Manage time effectively, prioritising work to meet demands and recruitment deadlines.  
• To maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems.  
• Ensure accurate input of applicant related data by the team and correction of applicant data to support statutory reporting requirements e.g. HESA Data Futures. 
• Provide advice and guidance on course options to applicants and potential applicants verbally and in writing. 
• Deal with internal and external queries concerning the progress and status of an application.  
• Provide a quality, customer focussed first line, advisory and information service, giving initial support and guidance on admissions policies and procedures.  
• Carry out initial checks on applications for a portfolio of courses, (including but not limited to minimum entry requirements, multiple application identification and immigration checks).  
• Monitor the responses of applicants to decisions and update the information on the institutions student record system.  
• Invigilate all assessments taking place in the assessment centre and offering support to applicants if required and support the staff member conducting interviews.  
• Booking interviews with prospective applicants via phone, e-mail and SMS.  
• Handle telephone and email enquiries from prospective students, independently and in a timely and professional manner.  

ESSENTIAL SKILLS and EXPERIENCE:

• Degree, or relevant professional qualification, or equivalent similar experience
• Experience of dealing with a wide range of demanding individuals and resolving problems quickly and calmly
• Experience of being administratively self-sufficient and accustomed to exercising initiative. 
• Confident user of the Microsoft Office package. 
• Experience of prioritising and ability to balance a diverse workload while working with precision. 
• Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines. 
• Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels.  
• Able to establish and maintain productive professional relationships with colleagues and stakeholder groups. 
• Ability to manage change and respond positively to new challenges. 
• Pro-active, responsive, motivated, and approachable.  
• Ability to work under pressure and a flexible and adaptable attitude, including occasional evening and weekend working and off-site.  
• A methodical and organised approach to work with a high level of accuracy and an eye for detail. 
• Committed to working as part of a team. 
• Demonstrate a high level of integrity and honesty, and an ability to manage information confidentially and sensitively. 

DESIRABLE SKILLS and EXPERIENCE:

• Degree, relevant professional qualification, or equivalent experience in relevant roles. 
• Good understanding of the full student lifecycle from enquiry to enrolment and understanding of the importance of admissions processes in maintaining student records and contribution to overall student experience. 
• Demonstrable experience of the workings of an Admissions or related team. 
• Experience in a course advisory role. 
• Experience with Zoho CRM system. 
• Knowledge of two or more languages. 

KEY RESULT AREAS:

• Provide support for applicants and admission team members. 
• Contribute to high performing workplace culture. 
• Ensure excellent applicant assessment experience.  

OTHER INFORMATION:

The Admissions Officer will also be expected to demonstrate their commitment:

• to GBS values and regulations, including equal opportunities policy. 
• the GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy. 
• to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

ROLE DIMENSIONS

Direct Reports :  No

Indirect Reports : No

Travel:   Occasionally

Budget Responsibility :  No 

The Admissions team provides advice and guidance to prospective and progressing students, ensuring a positive and high-quality application experience.

Key Requirements:

• Strong customer service skills across email, phone, and face-to-face interactions

• Ability to multi-task in a fast-paced environment

• Excellent communication, IT skills, and attention to detail

• Team-oriented, friendly, and able to work independently

• Enthusiasm for education and supporting young people

Full training will be provided, along with opportunities for ongoing development in a supportive team environment.

To provide a responsive and efficient admissions service to prospective students, ensuring that all applicants receive up-to-date, comprehensive, impartial and client-centred information and advice.

• Provide information and advice about education and training opportunities to current or prospective students and apprentices to support their course choice.

• Answer enquiries via telephone, email, webchat and in person, ensuring enquirers receive a comprehensive and accurate response.

• Provide practical advice and assistance with the completion of application forms and enrolment documentation, as required to meet individual applicants' needs.

• Make timely and appropriate referrals to specialist staff or to external agencies as necessary to meet applicants' needs.

• Maintain accurate records, including details of student enquiries, applications and offers.

• Support the full application and enrolment process for all provision, including correspondence with applicants to ensure a positive experience and processing applications where applicable.

• Stay up to date with changes in policy, external expectations, and opportunities relevant to advice, guidance, and career pathways.

• Work with teaching teams to update knowledge of the provision on offer and how it links with progression routes and the employment market.

• Support events and activities such as open days, course introduction meetings, advice and guidance sessions, promotions and taster events.

• Send out information and respond via all channels within agreed service timescales in support of recruitment activity.

• Meet with students when appropriate to offer impartial advice and guidance and assess suitability in accordance with entry criteria.

• Contribute to developing and improving service standards, approaches to providing information and guidance, and the applicant experience.

• Maintain links with teaching teams to update course knowledge and follow up on student queries or difficulties, reporting back regularly.

• Offer admissions support across campuses and, where required, at external events or community venues.

• Participate actively and flexibly in a range of organisational activities such as duty rotas, enrolment events, and staff and student activities.

• Take part in training and development to update skills and knowledge.

• Take reasonable care for the health and safety of yourself and others affected by your work.

• Comply with health and safety legislation and relevant requirements of the role.

• Demonstrate commitment to equality, diversity, and safeguarding principles in service delivery.

• Undertake such additional duties or projects as may be determined by the line manager after consultation.

Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

The Admissions team provides advice and guidance to prospective and progressing students, ensuring a positive and high-quality application experience.

Key Requirements:

• Strong customer service skills across email, phone, and face-to-face interactions

• Ability to multi-task in a fast-paced environment

• Excellent communication, IT skills, and attention to detail

• Team-oriented, friendly, and able to work independently

• Enthusiasm for education and supporting young people

Full training will be provided, along with opportunities for ongoing development in a supportive team environment.

To provide a responsive and efficient admissions service to prospective students, ensuring that all applicants receive up-to-date, comprehensive, impartial and client-centred information and advice.

• Provide information and advice about education and training opportunities to current or prospective students and apprentices to support their course choice.

• Answer enquiries via telephone, email, webchat and in person, ensuring enquirers receive a comprehensive and accurate response.

• Provide practical advice and assistance with the completion of application forms and enrolment documentation, as required to meet individual applicants' needs.

• Make timely and appropriate referrals to specialist staff or to external agencies as necessary to meet applicants' needs.

• Maintain accurate records, including details of student enquiries, applications and offers.

• Support the full application and enrolment process for all provision, including correspondence with applicants to ensure a positive experience and processing applications where applicable.

• Stay up to date with changes in policy, external expectations, and opportunities relevant to advice, guidance, and career pathways.

• Work with teaching teams to update knowledge of the provision on offer and how it links with progression routes and the employment market.

• Support events and activities such as open days, course introduction meetings, advice and guidance sessions, promotions and taster events.

• Send out information and respond via all channels within agreed service timescales in support of recruitment activity.

• Meet with students when appropriate to offer impartial advice and guidance and assess suitability in accordance with entry criteria.

• Contribute to developing and improving service standards, approaches to providing information and guidance, and the applicant experience.

• Maintain links with teaching teams to update course knowledge and follow up on student queries or difficulties, reporting back regularly.

• Offer admissions support across campuses and, where required, at external events or community venues.

• Participate actively and flexibly in a range of organisational activities such as duty rotas, enrolment events, and staff and student activities.

• Take part in training and development to update skills and knowledge.

• Take reasonable care for the health and safety of yourself and others affected by your work.

• Comply with health and safety legislation and relevant requirements of the role.

• Demonstrate commitment to equality, diversity, and safeguarding principles in service delivery.

• Undertake such additional duties or projects as may be determined by the line manager after consultation.

Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

We welcome applications from students from all over the world and our purpose is to provide an efficient service that manages the application process from start to finish.  The service we provide makes a significant impact to thousands of applicants lives every year and because of this our aim is to make that service as fair, inclusive and accessible as possible. We are central to developing a global and diverse student community and are proud to be a pivotal part of a student’s journey at King’s, often being the first point of interaction for applicants.

We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

As a Senior Admissions Officer, the post-holder will manage a team of Admissions Officers to deliver a professional and proactive admissions service for the university. This will include setting clear objectives and overseeing the team’s workload to ensure a high-quality applicant experience, and both accurate and efficient decision-making.

As a team leader, the post-holder will be a point of contact for queries from Admissions Officers and colleagues across the university and will be required to research and advise on non-standard qualifications and fee statuses. They will conduct training and impart knowledge with other members of the team, working collaboratively towards a shared goal.

The post-holder will be responsible for assisting the university in reaching its admissions targets by monitoring progress of decisions and analysing trends in data.

They will work collaboratively with colleagues in Admissions and across the university to ensure a consistent and fair admissions process.

This is an exciting opportunity for candidates looking to develop their line management skills in a fast paced and collaborative environment, and who wish to utilise their skills and expertise in customer/administrative service. This is an opportunity to grow your skills in stakeholder management and decision making.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role

This is a full time role and you will be offered a fixed term contract.  We currently operate a hybrid working pattern and request team members come to the office for a minimum of 1 day per week.