3 Airport Operations jobs in Heathrow
Airport Operations Manager (Heathrow)
Posted 3 days ago
Job Viewed
Job Description
About the Role
As Airport Operations Manager – Customer Engagement, you are key in identifying our customer requirements and needs to develop cohesive plans to improve the service we provide at Heathrow to Emirates. Therefore, you will have strong communication, customer service, and organisational skills, whilst you will be comfortable working with teams across the business, building a strong relationship with stakeholders from Exec to Frontline.
Your main responsibility will be to understand the current service level and develop and implement ways to improve. You will represent the voice of Addison Lee and set the tone for a customer-focused, thoughtful environment.#
About Us
Addison Lee – Giving London Life a Lift
Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.
Our strength lies in our employees and drivers- genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.
As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.
LocationHeathrow
Salary TBC HoursFull Time 40 per week (flexible hours due to operational needs)
Requirements
Main AccountabilitiesMonitor KPIs and conduct annual performance reviews.
Create and review staff rotas, manage holiday entitlements and sick leave, and liaise with HR.
Oversee day-to-day operational activities.
Develop strategies and set goals to drive business growth.
Manage budgets and optimise expenses.
Establish and maintain policies and processes.
Ensure employees perform effectively and are supported in their professional development.
Lead recruitment and oversee onboarding and training of new staff.
Manage customer queries, feedback, and complaints, and address them in scheduled meetings.
Attend weekly and monthly meetings with Emirates.
Benefits
In return for your efforts, you will receive:
As well as a salary dependant on experience, you will also receive up to 5% bonus, receive Life Insurance (Death in Service), 2 days paid volunteering leave a year, Private Medical Insurance & Travel Insurance (after 1 year), Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (incl. bank holidays), extensive retail discounts via Reward Gateway (e.g. 5% off most major supermarkets), support with Professional Training and Qualifications via Apprenticeships, Season Ticket Loans, Discounted Cabs and Courier services (within London).
Equality and Diversity Information
Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community.
Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.
Airport Security Officer £1100 Week
Posted 12 days ago
Job Viewed
Job Description
We are looking for a number of full time security officers to start work at Heathrow Airport.
Permanent work offered.
Day , night and weekend shifts available
You can choose to work days or just nights + weekends
Day shifts 8 am till 6 pm or 8 am till 8 pm paying £19.50 hour
Night shifts 8 pm till 8 am paying £2.50 hour
Weekends and overtime paid at 5.50 hour
We pay weekly every Friday.
45-60 hours per week guaranteed.
Key Responsibilities:
- Patrolling and Securing: Regularly inspecting buildings, perimeters, and access points to ensure they are secure and free from hazards.
- Monitoring Surveillance Systems: Observing CCTV cameras and other security systems to identify and respond to potential threats or unusual activity.
- Controlling Access: Checking identification, logging entries and exits, and regulating access to restricted areas.
- Responding to Incidents: Investigating alarms, handling emergencies, and taking appropriate action to address safety or security concerns.
- Enforcing Regulations: Ensuring compliance with security policies and procedures, and resolving conflicts or disturbances.
- Reporting and Documentation: Maintaining logs, writing incident reports, and communicating any irregularities to the appropriate personnel.
Essential Skills and Qualities:
- Observational Skills: Ability to notice potential threats or suspicious behaviour.
- Communication Skills: Clear and effective communication, both written and verbal, for reporting and interacting with others.
- Problem-Solving Skills: Ability to quickly assess situations and make sound decisions.
- Conflict Resolution: Ability to de-escalate tense situations and find peaceful solutions.
- Technical Proficiency: Familiarity with security equipment, surveillance systems, and basic computer applications.
- Physical Fitness: Ability to patrol, stand for extended periods, and potentially handle physical situations.
- Professionalism: Maintaining a calm, courteous, and reassuring presence.
AIRPORT SECURITY OFFICERS £1500 WEEK START NOW
Posted 12 days ago
Job Viewed
Job Description
We are looking for a number of full time security officers to start work at Gatwick Airport.
Permanent work offered.
Day , night and weekend shifts available
You can choose to work days or just nights + weekends
Day shifts 8 am till 6 pm or 8 am till 8 pm paying £19.50 hour
Night shifts 8 pm till 8 am paying £2.50 hour
Weekends and overtime paid at 5.50 hour
We pay weekly every Friday.
45-60 hours per week guaranteed.
Key Responsibilities:
- Patrolling and Securing: Regularly inspecting buildings, perimeters, and access points to ensure they are secure and free from hazards.
- Monitoring Surveillance Systems: Observing CCTV cameras and other security systems to identify and respond to potential threats or unusual activity.
- Controlling Access: Checking identification, logging entries and exits, and regulating access to restricted areas.
- Responding to Incidents: Investigating alarms, handling emergencies, and taking appropriate action to address safety or security concerns.
- Enforcing Regulations: Ensuring compliance with security policies and procedures, and resolving conflicts or disturbances.
- Reporting and Documentation: Maintaining logs, writing incident reports, and communicating any irregularities to the appropriate personnel.
Essential Skills and Qualities:
- Observational Skills: Ability to notice potential threats or suspicious behaviour.
- Communication Skills: Clear and effective communication, both written and verbal, for reporting and interacting with others.
- Problem-Solving Skills: Ability to quickly assess situations and make sound decisions.
- Conflict Resolution: Ability to de-escalate tense situations and find peaceful solutions.
- Technical Proficiency: Familiarity with security equipment, surveillance systems, and basic computer applications.
- Physical Fitness: Ability to patrol, stand for extended periods, and potentially handle physical situations.
- Professionalism: Maintaining a calm, courteous, and reassuring presence.
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