7 Amazon Account Manager jobs in Manchester

Description

This job can be based in any of the main EU corporate offices (London, Manchester, Munich, Paris, Madrid, Milan).



We are seeking a dynamic and experienced professional to join our EU EU Other Hardlines team. In this senior role, you will serve as the EU lead Account Manager for our Amazon Vendor Service (AVS) program and manage our biggest and most strategic vendors in EU Other Hardlines, acting as a consultant and influential partner for senior stakeholders to drive long-term growth. Amazon Vendor Services (AVS) is a paid B2B service that helps strategically grow complex publishers on Amazon. As a Senior Account Manager, you will have holistic exposure to e-commerce operations at a European level. In this role, you will serve as the lead Account Manager for our top-priority vendor, directly responsible for delivering high-quality account management that exceeds their expectations. Delivering results through others by influencing and managing the priorities of multiple stakeholders will be a vital part of your role. You will collaborate cross-functionally to design and execute long-term strategies with your vendors. Leveraging your industry expertise, you will provide guidance to the account management team, enabling them to deliver the best customer experience and achieve our goals. This will involve driving selection activities across marketplaces, defining and monitoring success metrics, and proposing innovative solutions to shape the future of AVS. Furthermore, you will collaborate with external decision-makers, such as Sales and Account Directors, as well as internal stakeholders like Category Leaders, the Head of Vendor Management, Supply Chain Management, and Finance. In this capacity, you will ideate new business opportunities and bring forward creative ideas to elevate our service.



Key job responsibilities

Core Service:



Have impact not only at vendor-level but deliver cross-divisional vendor-projects across Marketing & Promotions, Selection & IDQ (Item Data Quality) and Availability & Operational Excellence. Where possible, scaling best practices to total EU Other Hardlines

Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction.

Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience.

Design and execute business strategies across multiple marketplaces, coordinating large cross-functional teams of account managers and supporting functions.

Determine the best approach for optimal team productivity on your accounts, including overseeing and providing strategic direction for other EU workstreams on key vendor priorities.

Define and audit metric goals for your account, ensuring the account team is set up for success and removing blockers with the right resources.

As an industry expert, drawing from your professional experience, provide strategic insights that shape the long-term direction of our partnerships.

Identify new growth opportunities and create customized solutions for scaling across the organization.

Partner with internal teams (eg. Advertising, Supply Chain Management) to drive more strategic vendor discussions across functions.



Project Work



Lead key projects across EU Other Hardlines and the Retail business or AVS organization, owning the project design and strategy, delivering end to end results.



About the team

Our Other Hardlines team manages complex multi-brand portfolios that shape how customers experience their living spaces. We drive strategic growth across major European markets through sophisticated brand positioning and operational excellence. Our team combines deep commercial expertise with innovative problem-solving to manage intricate vendor relationships and multi-channel strategies. We excel in navigating cross-functional initiatives, from quality improvement initiatives to supply chain optimization, while delivering significant business impact for our vendors and customers.

Basic Qualifications

- Bacheloru2019s/Masteru2019s degree preferably in Business Administration, Finance, Economics, Engineering or a similar program.

- Passionate about Account Management and with several years of Retail or E-Commerce Account Management experience across buying, sales, merchandising, marketing, operations or logistics.

- Several years of professional experience in managing a business with P&L responsibilities.

- Ability to communicate clearly and effectively with different functional groups including senior business leaders, finance, HR and developers.

- Proven track record of delivering results through others in an ambiguous, fast-paced/deadline-driven environment.

- Tenacity to develop ideas independently and thrive in a fast-paced start-up environment

- Solid social skills to build relationships both internally and externally.

- Previous experience in managing large-scale projects end-to-end with large teams involved.

- Excellent written and verbal communication (English, minimum C1 level). Advanced knowledge in MS Office programs (Excel, PowerPoint, Outlook).

Preferred Qualifications

- Additional proficiency in the following languages is desirable: Spanish or German.

- Experience using analytical, sales, and productivity tools including Salesforce, Google Analytics, SQL, HTML or website content management systems.

- Analytical problem-solving ability, with experience in data analysis, reporting, and forecasting to guide business decisions.

- A Masteru2019s degree (preferably in business management)/ MBA from a leading business school is beneficial.

- An entrepreneurial way of thinking and a strong hands-on, results driven mentality.



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description

This job can be based in any of the main EU corporate offices (London, Manchester, Munich, Paris, Madrid, Milan).



We are seeking a dynamic and experienced professional to join our EU EU Other Hardlines team. In this senior role, you will serve as the EU lead Account Manager for our Amazon Vendor Service (AVS) program and manage our biggest and most strategic vendors in EU Other Hardlines, acting as a consultant and influential partner for senior stakeholders to drive long-term growth. Amazon Vendor Services (AVS) is a paid B2B service that helps strategically grow complex publishers on Amazon. As a Senior Account Manager, you will have holistic exposure to e-commerce operations at a European level. In this role, you will serve as the lead Account Manager for our top-priority vendor, directly responsible for delivering high-quality account management that exceeds their expectations. Delivering results through others by influencing and managing the priorities of multiple stakeholders will be a vital part of your role. You will collaborate cross-functionally to design and execute long-term strategies with your vendors. Leveraging your industry expertise, you will provide guidance to the account management team, enabling them to deliver the best customer experience and achieve our goals. This will involve driving selection activities across marketplaces, defining and monitoring success metrics, and proposing innovative solutions to shape the future of AVS. Furthermore, you will collaborate with external decision-makers, such as Sales and Account Directors, as well as internal stakeholders like Category Leaders, the Head of Vendor Management, Supply Chain Management, and Finance. In this capacity, you will ideate new business opportunities and bring forward creative ideas to elevate our service.



Key job responsibilities

Core Service:



Have impact not only at vendor-level but deliver cross-divisional vendor-projects across Marketing & Promotions, Selection & IDQ (Item Data Quality) and Availability & Operational Excellence. Where possible, scaling best practices to total EU Other Hardlines

Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction.

Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience.

Design and execute business strategies across multiple marketplaces, coordinating large cross-functional teams of account managers and supporting functions.

Determine the best approach for optimal team productivity on your accounts, including overseeing and providing strategic direction for other EU workstreams on key vendor priorities.

Define and audit metric goals for your account, ensuring the account team is set up for success and removing blockers with the right resources.

As an industry expert, drawing from your professional experience, provide strategic insights that shape the long-term direction of our partnerships.

Identify new growth opportunities and create customized solutions for scaling across the organization.

Partner with internal teams (eg. Advertising, Supply Chain Management) to drive more strategic vendor discussions across functions.



Project Work



Lead key projects across EU Other Hardlines and the Retail business or AVS organization, owning the project design and strategy, delivering end to end results.



About the team

Our Other Hardlines team manages complex multi-brand portfolios that shape how customers experience their living spaces. We drive strategic growth across major European markets through sophisticated brand positioning and operational excellence. Our team combines deep commercial expertise with innovative problem-solving to manage intricate vendor relationships and multi-channel strategies. We excel in navigating cross-functional initiatives, from quality improvement initiatives to supply chain optimization, while delivering significant business impact for our vendors and customers.

Basic Qualifications

- Bacheloru2019s/Masteru2019s degree preferably in Business Administration, Finance, Economics, Engineering or a similar program.

- Passionate about Account Management and with several years of Retail or E-Commerce Account Management experience across buying, sales, merchandising, marketing, operations or logistics.

- Several years of professional experience in managing a business with P&L responsibilities.

- Ability to communicate clearly and effectively with different functional groups including senior business leaders, finance, HR and developers.

- Proven track record of delivering results through others in an ambiguous, fast-paced/deadline-driven environment.

- Tenacity to develop ideas independently and thrive in a fast-paced start-up environment

- Solid social skills to build relationships both internally and externally.

- Previous experience in managing large-scale projects end-to-end with large teams involved.

- Excellent written and verbal communication (English, minimum C1 level). Advanced knowledge in MS Office programs (Excel, PowerPoint, Outlook).

Preferred Qualifications

- Additional proficiency in the following languages is desirable: Spanish or German.

- Experience using analytical, sales, and productivity tools including Salesforce, Google Analytics, SQL, HTML or website content management systems.

- Analytical problem-solving ability, with experience in data analysis, reporting, and forecasting to guide business decisions.

- A Masteru2019s degree (preferably in business management)/ MBA from a leading business school is beneficial.

- An entrepreneurial way of thinking and a strong hands-on, results driven mentality.



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Sales Support with Account Management

A leading provider of high-quality print solutions, specializing in Printed Cartons for a niche market including the Pharmaceutical sector. We pride ourselves on our commitment to innovation, customer service, and delivering exceptional results. We're a dynamic and growing company looking for a talented and enthusiastic individual to join our team.

About the Role:

We are seeking a highly organized and detail-oriented person to handle a Sales support/Account Management; to provide crucial administrative support to our sales team. This role will be instrumental in ensuring the smooth and efficient handling of quotes, project management, and client communication, enabling our sales team to focus on building relationships and closing deals.

Key Responsibilities:

• Sales Support:
  • Act as a proactive liaison between the sales team and clients, ensuring smooth communication and addressing inquiries promptly.
  • Prepare and customize sales proposals and presentations, collaborating with the sales team to ensure they align with client needs and company branding.
  • Manage and update customer databases and CRM information with a focus on sales pipeline accuracy and lead tracking.
  • Conduct initial qualification of incoming enquiries and direct them to the appropriate sales representative.
  • Provide general administrative support to the sales team, including scheduling meetings, managing correspondence, and organizing sales materials.
• Communication:
  • Act as a point of contact for clients and internal teams.
  • Communicate effectively and professionally via phone, email, and in person.
  • Maintain clear and concise communication with all stakeholders.
• Quote Management:
  • Prepare and generate accurate and timely quotes based on sales team specifications.
  • Manage and track quote revisions and follow-ups.
  • Maintain accurate records of all quotes in the CRM system.
  • Collaborate with internal departments (e.g., production, commercial, CAD) to ensure accurate pricing and feasibility.
• Project Management Support:
  • Assist sales team in project initiation and planning.
  • Track project progress and deadlines, ensuring timely completion.
  • Coordinate with internal teams to facilitate smooth project execution.
  • Maintain organized project documentation and files.
  • Proactively identify and address potential project roadblocks.

Qualifications and Skills:

• Proven experience in a similar administrative or sales support role, ideally within the printing or related industry but not essential.
• Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy.
• Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to work independently and as part of a team.
• Proactive and problem-solving mindset.
• Knowledge of printing processes and terminology is a plus.

Sales Support with Account Management

A leading provider of high-quality print solutions, specializing in Printed Cartons for a niche market including the Pharmaceutical sector. We pride ourselves on our commitment to innovation, customer service, and delivering exceptional results. We're a dynamic and growing company looking for a talented and enthusiastic individual to join our team.

About the Role:

We are seeking a highly organized and detail-oriented person to handle a Sales support/Account Management; to provide crucial administrative support to our sales team. This role will be instrumental in ensuring the smooth and efficient handling of quotes, project management, and client communication, enabling our sales team to focus on building relationships and closing deals.

Key Responsibilities:

• Sales Support:
  • Act as a proactive liaison between the sales team and clients, ensuring smooth communication and addressing inquiries promptly.
  • Prepare and customize sales proposals and presentations, collaborating with the sales team to ensure they align with client needs and company branding.
  • Manage and update customer databases and CRM information with a focus on sales pipeline accuracy and lead tracking.
  • Conduct initial qualification of incoming enquiries and direct them to the appropriate sales representative.
  • Provide general administrative support to the sales team, including scheduling meetings, managing correspondence, and organizing sales materials.
• Communication:
  • Act as a point of contact for clients and internal teams.
  • Communicate effectively and professionally via phone, email, and in person.
  • Maintain clear and concise communication with all stakeholders.
• Quote Management:
  • Prepare and generate accurate and timely quotes based on sales team specifications.
  • Manage and track quote revisions and follow-ups.
  • Maintain accurate records of all quotes in the CRM system.
  • Collaborate with internal departments (e.g., production, commercial, CAD) to ensure accurate pricing and feasibility.
• Project Management Support:
  • Assist sales team in project initiation and planning.
  • Track project progress and deadlines, ensuring timely completion.
  • Coordinate with internal teams to facilitate smooth project execution.
  • Maintain organized project documentation and files.
  • Proactively identify and address potential project roadblocks.

Qualifications and Skills:

• Proven experience in a similar administrative or sales support role, ideally within the printing or related industry but not essential.
• Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy.
• Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to work independently and as part of a team.
• Proactive and problem-solving mindset.
• Knowledge of printing processes and terminology is a plus.

Sales Support with Account Management

A leading provider of high-quality print solutions, specializing in Printed Cartons for a niche market including the Pharmaceutical sector. We pride ourselves on our commitment to innovation, customer service, and delivering exceptional results. We're a dynamic and growing company looking for a talented and enthusiastic individual to join our team.

About the Role:

We are seeking a highly organized and detail-oriented person to handle a Sales support/Account Management; to provide crucial administrative support to our sales team. This role will be instrumental in ensuring the smooth and efficient handling of quotes, project management, and client communication, enabling our sales team to focus on building relationships and closing deals.

Key Responsibilities:

• Sales Support:
  • Act as a proactive liaison between the sales team and clients, ensuring smooth communication and addressing inquiries promptly.
  • Prepare and customize sales proposals and presentations, collaborating with the sales team to ensure they align with client needs and company branding.
  • Manage and update customer databases and CRM information with a focus on sales pipeline accuracy and lead tracking.
  • Conduct initial qualification of incoming enquiries and direct them to the appropriate sales representative.
  • Provide general administrative support to the sales team, including scheduling meetings, managing correspondence, and organizing sales materials.
• Communication:
  • Act as a point of contact for clients and internal teams.
  • Communicate effectively and professionally via phone, email, and in person.
  • Maintain clear and concise communication with all stakeholders.
• Quote Management:
  • Prepare and generate accurate and timely quotes based on sales team specifications.
  • Manage and track quote revisions and follow-ups.
  • Maintain accurate records of all quotes in the CRM system.
  • Collaborate with internal departments (e.g., production, commercial, CAD) to ensure accurate pricing and feasibility.
• Project Management Support:
  • Assist sales team in project initiation and planning.
  • Track project progress and deadlines, ensuring timely completion.
  • Coordinate with internal teams to facilitate smooth project execution.
  • Maintain organized project documentation and files.
  • Proactively identify and address potential project roadblocks.

Qualifications and Skills:

• Proven experience in a similar administrative or sales support role, ideally within the printing or related industry but not essential.
• Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy.
• Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to work independently and as part of a team.
• Proactive and problem-solving mindset.
• Knowledge of printing processes and terminology is a plus.

Management Account
Job ID
223668
Posted
05-Jun-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Accounting/Finance
Location(s)
Birmingham - England - United Kingdom of Great Britain and Northern Ireland, Brighton - England - United Kingdom of Great Britain and Northern Ireland, Leeds - England - United Kingdom of Great Britain and Northern Ireland, Liverpool - England - United Kingdom of Great Britain and Northern Ireland, London - England - United Kingdom of Great Britain and Northern Ireland, Manchester - England - United Kingdom of Great Britain and Northern Ireland, Newcastle under Lyme - England - United Kingdom of Great Britain and Northern Ireland
**Role Responsibilities**
The role is to provide financial ownership of the AMS region for the Global Account across Offices & Data Centres, ensuring countries have appropriate and adequate financial management and controls to meet all Client and CBRE requirements.
As a key member of the finance team, you will actively drive the region to ensure it meets the targets set and our sustainable growth through exceptional Client service agenda.
The key responsibility of the position is to provide financial ownership to the AMS Finance Lead, (with key support provided by the Global Financial reporting, planning and analysis team), Business lines and to the Global Finance Director. The role requires exceptional Client-facing skills whilst balancing the demands of corporate responsibilities including month end processes, monthly management reporting, forecasts and planning cycles for the Account.
Working within the financial contractual requirements and meeting all deadlines will be a key deliverable of the role. Although the key relationships with the Client, Regional Operations Lead and AMS Finance Lead, this role will still be involved in all associated reporting, in conjunction with the Global Financial reporting, planning and analysis team.
Countries in scope: United States, Canada, Brazil, Argentina, Costa Rica, Puerto Rico, Mexico.
**Client**
- Developing high quality and effective Client relationships in the region.
- Build good working relationship with account management and key client's members and be a business partner for both.
- Tightly manage contract governance, demonstrating an in-depth knowledge of the terms and conditions of the contract to ensure that all cost elements are appropriately accounted for.
- Assist with client team requests in a timely and accurate manner.
- Positively respond to both our internal and external customers (often in a matrix environment) through effective communication and personal accessibility/credibility.
- Prepare Monthly Client Report with support from the Regional Ops teams
- Delivery of the region's client budget and regular forecasts, working closely with operations teams (challenging them, as appropriate) to ensure full understanding and high degree of accuracy.
**Financial Reporting**
- Prepare accurate reports in line with monthly timetable including full Profit & Loss account with analysis and commentary, Balance Sheet reconciliations, forecasts and annual plans. Where these are managed by central CBRE platform finance team (LATAM), ensure full understanding and overall ownership of postings made on behalf of the account.
- Further liaising with the CBRE Finance and GWS Platform local Finance teams to fulfill any ad-hoc information requests, including audit query resolution.
- Ownership of region's Risks & Opportunities, keeping AMS Finance Lead informed of key items
- Provide ad-hoc support and financial analysis as required.
- Ensuring delivery of region's corporate budget/targets.
Contract and Finance Management
- Continually review, maintain and improve cash-flow, margins and reporting.
- Ensure timely invoicing of client and management of AR through PowerBI, ensuring it accurately reflects the region's AR position. Driving actions to ensure any overdue are settled by the client promptly.
- Identify and help drive implementation of savings opportunities to ensure Client is achieving best value for money.
- Review Client P&L results and challenge.
- Active management of overheads whilst seeking out areas of efficiencies or savings.
- Prepare & present monthly formal Corporate P&L and Balance sheet reviews, ensuring full understanding with variance analysis.
- Constantly strive to improve quality, service and efficiency within the region.
- Communicate regularly with operations team to ensure they are fully informed of operational objectives and achievements.
- Support in any client related audits.
**Finance Processes, Procedures and Reporting**
- Ensure company policies and procedures are adhered to consistently throughout the Contract.
- Working with GWS Platform finance to ensure full substantiation of all accruals, un-billed/earned revenue (UBR/UER) are in line with GWS policy.
- Manage the integrity of data in Client reporting and GWS systems.
- Have thorough knowledge of procedures and processes and lead the delivery of these to the required standard.
- Manage compliance through the required procedures and processes.
**Finance Planning**
- Assist the AMS Finance Lead & Global Reporting, Planning and Analysis team in delivering best in class GWS and Client management information including annual budgets, monthly management accounts and forecasts including Profit and Loss variance and Balance Sheet commentaries.
Financial Governance
- Ensure CBRE and statutory obligations are met for reporting and governance purposes.
- Responsibility for ensuring the integrity of the Balance Sheet and Balance Sheet Commentary for the region through close coordination with GWS Platform team.
- Attendance at monthly balance sheet review with full understanding and breakdown of key balance sheet items.
- Ensure Account is complying with any Global Account Standards e.g FCR process.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more ( Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)