368 Amazon jobs in Hemel Hempstead

An established and innovative online retailer is seeking a dynamic and experienced Online Retail Store Manager to lead its digital sales channels. This is a fully remote position, offering a unique opportunity to manage and grow an e-commerce business from anywhere in the UK. You will be responsible for all aspects of the online store's performance, including sales strategy, inventory management, website optimisation, customer experience, and team leadership.

Key responsibilities include developing and executing strategies to drive online sales and revenue growth. You will oversee product merchandising, pricing strategies, and promotional campaigns. Managing inventory levels, forecasting demand, and coordinating with suppliers and logistics partners to ensure timely order fulfillment will be critical. You will also be responsible for optimising the e-commerce website for user experience and conversion rates, analysing website traffic and sales data to identify trends and opportunities, and implementing A/B testing for continuous improvement. Building and maintaining excellent customer service standards, addressing customer inquiries and resolving issues promptly, is paramount. You will lead and mentor a remote team, fostering a collaborative and results-driven environment.

The ideal candidate will possess a Bachelor's degree in Business, Marketing, E-commerce, or a related field, with a minimum of 5 years of experience in online retail management. Proven success in managing and growing e-commerce platforms is essential. Strong analytical skills, with proficiency in e-commerce analytics tools (e.g., Google Analytics), and a deep understanding of SEO, SEM, and digital marketing strategies are required. Excellent leadership, communication, and project management skills are crucial for managing a remote team and diverse operational tasks. You must be a proactive, self-motivated individual with a keen understanding of online consumer behaviour and a passion for delivering exceptional customer experiences. This is an exciting opportunity to take the helm of a growing online retail operation entirely remotely.

At Base, our mission is to empower entrepreneurs to succeed in the global e-commerce landscape. We provide a technology platform that revolutionizes their online sales operations.

Our international team, spanning from Europe to the Americas, delivers a comprehensive, all-in-one solution to thousands of merchants worldwide. We offer seamless integrations with industry leaders, including Amazon, eBay, Shopify, DHL, and FedEx.

However, we are more than just a technology company. We are one of the fastest-scaling platforms in the sector, having achieved 15x growth over the past three years. We cultivate a culture where tangible impact and collaboration are paramount, with our team being the driving force behind our innovation.

If you are driven to shape the future of global e-commerce, we invite you to apply. Your opportunity awaits.

Requirements

• Experience working on B2B SaaS products – ideally supported by specific examples from a Product Manager or Product Owner role. What matters most is hands-on experience and a solid understanding of the real-world challenges of such products.
• In-depth knowledge of the Amazon ecosystem – whether as a seller, consultant, or someone developing tools integrated with Amazon. We're looking for practical knowledge, not just theoretical understanding.
• Understanding of the global context – familiarity with the differences between Amazon markets (e.g., the US, Germany, India) and the ability to design solutions that work well across various local environments.
• Familiarity with the full lifecycle of an Amazon seller – from product listing, inventory management, and logistics to advertising campaigns and brand protection.
• Strong analytical thinking skills – the ability to draw insights from data, customer conversations, and competitor moves — and translate all of that into a coherent vision and actionable product plan.
  

Key technologies and platforms you need to be familiar with:

• Platforms: Seller Central, Vendor Central, Amazon Advertising Console (Sponsored Products/Brands/DSP), Brand Registry.
• Programs: Fulfillment by Amazon (FBA, including Pan-European and EFN), Seller Fulfilled Prime (SFP).
• Technologies: Deep understanding of the capabilities and limitations of the Amazon Selling Partner API (SP-API).

Responsibilities

Your task will be to set the direction for our Amazon-related products worldwide. We’re looking for someone to take the helm — like the CEO of this area — and lead it in a way that delivers real value to sellers across all major markets and Amazon programs.

• Developing and managing the global roadmap – creating a long-term development plan for the Amazon ecosystem, taking into account market priorities (North America, Europe, Asia) as well as programs like FBA, Seller-Fulfilled Prime, and Amazon Advertising.
• Market and competitor analysis – monitoring changes in Amazon policies, SP-API updates, and trends among global tool providers for sellers. Building internal expertise in the Amazon platform.
• Customer needs research – conducting regular interviews and analyses with international sellers to understand their operational, logistical, and marketing challenges when working with Amazon.
• Defining product requirements – translating identified needs and problems into specific, high-level requirements for product and technical teams.
• Managing success metrics – setting key performance indicators (KPIs) and tracking their progress, making data-driven and results-based decisions.

Benefits

• Real Impact: The opportunity to actively shape the global e-commerce market and implement solutions that make a difference. 
• Global Team: Inspiring collaboration with passionate professionals from diverse cultures and corners of the world.
• Dynamic Growth : The chance for professional and personal development within a company experiencing a phase of dynamic growth – grow with us!
• Attractive salary and perks package (depending on hiring country)

Description
Transform constituent experiences for mission-driven organizations via Amazon Connect. As a key member of the team, you'll enable organizations to streamline complex communication challenges and drive innovative technological adoption across the United Kingdom's public sector.
Key job responsibilities
- Drive revenue growth and market penetration for Amazon Connect solutions in the United Kingdom Public Sector
- Develop and execute comprehensive sales strategies targeting enterprise-level accounts
- Build and nurture strategic relationships with key stakeholders at CxO levels
- Collaborate with Solutions Architects and Partner ecosystems to extend solution reach
- Create compelling value propositions that demonstrate tangible business outcomes
A day in the life
Your day will be a blend of strategic relationship building, technical exploration, and collaborative problem-solving. You'll engage with senior executives, technical architects, and innovative partners to design transformative solutions that drive organizational improvements.
About the team
We are a passionate group of customer experience enthusiasts dedicated to reshaping how organizations interact with their customers. Our team is at the forefront of cloud communication innovation, working collaboratively to deliver solutions that make meaningful impacts across industries.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- Demonstrated sales proficiency in CCaaS/SaaS solutions
- Strong understanding of customer experience and contact center technologies and operations
- Technical aptitude with ability to discuss complex technological solutions
- Proven track record of enterprise sales performance
Preferred Qualifications
- Deep understanding of UK Public Sector technology landscape
- Experience with telecommunications, VoIP, and CRM/ERP application sales
- Background in complex solution integration
- Curiosity about emerging customer experience technologies
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

PLEASE ONLY APPLY IF BASED IN THE UK - MUST BE ABLE TO COMMUTE TO OUR LONDON OFFICE About Market Rocket Market Rocket has been driving global growth on Amazon since 2019, collaborating with over 100 industry leaders, including renowned brands such as Tommy Hilfiger, Calvin Klein, and JCB. While we excel in serving global brands, we also specialise in comprehensive Amazon account launch and management for start-ups and founder-owned market disruptors. Headquartered in London, Market Rocket is part of S Ventures, a group of brands primarily focused on the natural and organic consumer space. We continue to expand our client partner portfolio across various categories while establishing ourselves as Amazon category leaders for our own brands. At Market Rocket, we offer employees the best of both worlds: a fast-paced start-up culture combined with job security and growth opportunities within S Ventures. About The Role Are you an analytical thinker with a knack for building strong client relationships? Are you proficient in diving deep into data sets and skilled in communicating complex Amazon metrics in a digestible format? If so, we'd love to hear from you. At Market Rocket, we're seeking an Amazon Account Manager who excels in a client-facing role to join our dedicated Amazon team. This is a superb opportunity to support and collaborate with our clients in maximising their selling potential on Amazon, offering a comprehensive, end-to-end account management service. The successful candidate will not only exhibit an extraordinary work ethic and a keen eye for detail but also possess exceptional relationship-building skills, analytical abilities, and a strong inclination for problem-solving. We’re looking for an individual with a proven track record of proactively driving growth on Amazon, who not only excels at the fundamentals but also brings creative, strategic thinking to unlock new opportunities. This is your chance to become part of a rapidly expanding company that is a respected cornerstone of the online selling community - arguably one of the most high-growth sectors this year. Responsibilities: Managing multiple client accounts, serving as the primary point of contact to build, nurture and mature client relationships Utilising strong analytical skills to efficiently provide forecasting, troubleshooting, and in-depth analysis of key account and listing metrics Complete ownership of managed accounts, specifically Amazon catalogue management and growth strategy Formulating and presenting tailored strategies that significantly enhance growth and profitability for our clients A comprehensive understanding of the myriad internal and external variables that impact a client's Amazon business Creating, identifying, and implementing innovative opportunities to aggressively escalate sustainable sales Articulate in communicating both internally and externally on listing quality, ensuring all product detail pages meet the highest standards Supporting clients with stock monitoring, shipment creation, and proactively addressing their supply chain needs Raising cases and effectively liaising with Seller/Vendor Support Reporting and scrutinising both prospective new and existing global selling opportunities Detecting commercial opportunities to upsell clients additional services within our business ecosystem Qualifications: 2 Years in Seller and/or Vendor Central A proven track record of proactively driving growth on Amazon Experience managing multiple brands across a range of categories and territories Experienced in Amazon flat file uploads and understanding of listing best practices Exceptional ability to think strategically, execute flawlessly, and conduct insightful data analysis to pinpoint areas of opportunity and deliver sales-driving initiatives Proficiency in Excel/Google Sheets with the capability to manipulate multiple large data sets for presenting sales, forecasting, stock holdings, etc., to clients Superior time management skills coupled with the ability to multitask effectively Robust work ethic and an eagerness to advance professionally Incredible attention to detail, especially in data analysis and client communications Please note: This role does not encompass advertising responsibilities. For the successful candidate, the scope for growth within Market Rocket is limitless. If you meet the above criteria and are interested in contributing to our continued success, please apply with your updated CV and a cover letter detailing your relevant experience. The salary for this role is £35,000 - £45,000, dependent on experience.

3Search and Patrick Murray are working with a pioneering consumer goods company to appoint an Amazon Account Manager . £55-65k Bedfordshire - ideally two days a week Need to be able to start immediately or within a weeks notice! Lead a £0M global Amazon business across UK, US, and EU Our client has been a recognised leader in the consumer products space for over 30 years, consistently ranked as a top 10 UK company in their sector. With distribution in over 40 countries and significant investment in direct-to-consumer ecommerce platforms, this is a brand with ambitious growth plans for the next 3–5 years. As part of that journey, they are investing in new talent to scale their Amazon channel globally. The Amazon Account Manager will take ownership of developing and executing a winning strategy across both Seller and Vendor Central, overseeing trading activity in UK, US and EU. With a £1 retail business, a strong pipeline of product innovation, and enhanced investment in digital marketing, the role offers the chance to directly influence profitability and establish best-in-class trading practices across multiple geographies. The Amazon Account Manager will Own P&L responsibility, setting budgets, KPIs and defining long-term growth drivers across global Amazon businesses. Lead the expansion from France into full Pan-EU, localising content and range while incentivising FOB to maximise profit margins. Strengthen US trading performance with a smart product selection, agile inventory planning and exploration of FBM/VC models beyond FBA. Create and execute a UK plan that expands range listings while improving profitability through drop ship, FBM and FOB initiatives. Deliver detailed weekly and monthly reporting, analysing key drivers and implementing action plans to exceed sales, profit, conversion, and ROI targets. The Amazon Account Manager will need Proven success in managing Amazon Seller Central and Vendor Central accounts (FBA, FBM, domestic, drop ship and FOB). Strong commercial acumen with experience managing a P&L over M. Hands-on expertise in Amazon advertising, campaign optimisation and ROI measurement. Proficiency with analytics tools such as Helium 10, Pacvue, DataHawk or Perpetua. A highly analytical, organised and detail-oriented mindset, with the ability to thrive in a fast-paced trading environment. TO BE ABLE TO START IMMEDIATELY OR WITHIN A WEEKS NOTICE The Amazon Account Manager will benefit from Taking ownership of a high-profile 0M global channel role with full strategic autonomy. Exposure to international markets, with the opportunity to launch and scale products across UK, US and EU. A collaborative environment with significant investment in content, digital marketing, and product innovation. Career development opportunities with the scope to influence global commercial delivery. Working for a company that values innovation, entrepreneurial drive and cross-functional collaboration. A FAST PACED START TO LIFE IN AN EXCITING CATEGORY LEADING COMPANY. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. No person is subjected to any less favourable treatment on any discriminatory grounds on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Apply now to take your career to the next level with a pioneering company.

Description
Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.
Amazon Shipping is looking for a highly driven problem solver, and customer obsessed Customer Support Escalation Specialist to support in resolving customer issues, as well as improving existing program processes. In this role, you have to be a self-starter, comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment.
The Customer Support Escalation Specialist is an EU role focusing on customer support in FRITES. You will be directly responsible for partnering with internal stakeholders; Operations, Marketing, Commercial and Shipper compliance to own and send external shipper communications for the small shipper cohort. These communications will be regarding; rate card amendments, forecasting, billing and payments, collection migrations and any compliance issues.
In this role you will also be responsible for managing the quality assurance of our customer service responses, submitting audits on the defective cases, and identifying improvement opportunities in existing SOPs (standardised operating procedures), with the objective of improving the customer experience. You will manage a customer support escalation queue, and look to partner with internal stakeholders to resolve shipper escalations, whilst working to KPIs that directly measure customer experience.
This role is based in London, United Kingdom.
Key job responsibilities
- Work as a customer support escalation subject matter expert (SME), managing shipper escalations and resolving them within service level agreements. As the candidate would be an SME, they would then use their expertise to identify CS improvement.
- Coordinate and own shipper (customer) outbound communications for the small non-account managed shipper cohort. These communications will be based off inputs generated from internal stakeholders from Operations, Marketing, Commercial and Shipper compliance.
- Proactively identifying process gaps in existing customer services SOPs, with the purpose of driving process improvement initiatives to improve the customer experience.
- Conducting weekly audits on customer support cases, to ensure quality assurance.
- Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Marketing, Commercial, Customer Programs and Operations to drive change, and influence stakeholders.
- Be able to work with qualitative and quantitative data to dive deep into customer support performance, and use this data to build solutions for improvement.
- Partnering with commercial to manage the Premium Launch Experience mechanism for our enterprise shippers. This is a deep dive flash report on all of the shipper's inbound communications to ensure shipper satisfaction, and flag any issues
Basic Qualifications
- Fluent in English and French or Spanish
- Proven ability to work with cross-functional teams to drive growth and process improvement for your business.
- Experience working in client facing roles, ideally in a sales or support function.
- Proven ability to work collaboratively with marketing/commercial teams to manage outbound email and phone communications with external customers. Ensuring it is in-line with organizational brand guidelines.
- Ability to work independently, and able to proactively prioritize tasks to ensure the scope is delivered, and on time.
- Strong attention to detail, proofreading, and problem-solving skills
Preferred Qualifications
- Previous experience in e-commerce or logistics
- Proficient use of MS Office Suite and project management tools such as Asana.
- Experience implementing scalable processes and driving automation or standardization
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
The Amazon Fuse team creates convenience for our customers to experience Amazon services wherever they are by acquiring partner distribution for Amazon Subscriptions (e.g., Prime, Prime Video, Amazon Music Unlimited) and mobile applications (e.g., Shopping, Video, Music, Kindle, Photo-Cloud Drive and Audible) around the world.
We are seeking an experienced and dynamic Solution Architect with technical, business and operational expertise to manage partner launch milestones, requirements and engagement between our mobile partners and various Amazon teams to launch and grow distribution of Amazon Subscription Services and Mobile Applications.
A successful candidate will have experience working with internal business and product teams to deliver scalable product solutions at a global level, have excellent program and project management skills and be proficient in translating business requirements into technical requirements. Roadmap prioritization and milestone management and a strong will to deliver results are critical skills for this role. The right candidate will provide vision and drive the evolution and strategy for Fuse partner integrations and launches. This role will partner with engineering teams to develop ways to identify improvements for scaling internal services. Candidate will work with the Business Development (BD) team to meet customers, discover opportunities to solve business objectives through Fuse solutions, provide designs & proposals, demonstrate technical solutions and integrations, manage proof of concept, and ultimately drive growth of the business
To be successful in this role you will need to be a self-directed innovator accustomed to working in new territory; a communicator able to influence and motivate teams to action; and a problem solver who can drive immediate resolutions. Ability and mindset to work in a global team are important for this role.
Key job responsibilities
- Own and manage the technical relationship of multiple partners across multiple geographic locations and journey of the customer
- Identify and drive improvements in Amazon products on behalf of assigned partners and acts as a primary stakeholder in helping to provide requirements and use-cases to Amazon product teams
- Partner with the sales team to design solutions for customers and drive Fuse products.
- Participate in deep architectural discussions to ensure customer success
- Provide technical consultation to strategic enterprise customers. This includes API integrations, as well as the design, creation, and deployment of Fuse products
- Dive deep into Fuse solution and its differentiators with customers and partners. Be ready to discuss the latest Fuse products, APIs, cloud architecture and more.
- Drive detailed discussions with customer on how Fuse integrates with their existing services; see around corners and advise/influence to ensure a successful integration between Fuse tools and customer's systems
- Work with product and engineering teams to coordinate, scope, and prioritize new feature requests
- Drive accountability for the overall timescales and plan for delivery of customer integrations, capabilities and features
- Own the technical delivery plan once agreed, including status reporting and ownership of issues
- Own all onboarding activities (APIs, Security Roles, test plan and systems)
Basic qualifications
- 10+ years of enterprise IT application work that includes at least 2 years of hands-on software development or DevOps engineering experience
- 8+ years of infrastructure architecture, database architecture and networking experience
- Bachelor's degree
- Experience leading and growing teams of senior technology professionals, ideally in customer facing roles
- Knowledge of software development tools and methodologies
- Create and capture best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts)
Preferred qualifications
8+ years of technology solutions development overseeing the implementation of complex telecommunications systems and infrastructure
About the team
About the team
The Amazon Fuse team creates convenience for our customers to experience Amazon services wherever they are by acquiring partner distribution for Amazon Subscriptions (e.g., Prime, Prime Video, Amazon Music Unlimited) and mobile applications (e.g., Shopping, Video, Music, Kindle, Photo-Cloud Drive and Audible) around the world.
Basic Qualifications
- Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in a professional field or military
- Experience in IT development or implementation/consulting in the software or Internet industries
- Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
- Experience in design, implementation, or consulting in applications and infrastructures
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
Preferred Qualifications
- Bachelor's degree
- Knowledge of cloud architecture
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.
Amazon Shipping is looking for a highly driven problem solver, and customer obsessed Customer Support Escalation Specialist to support in resolving customer issues, as well as improving existing program processes. In this role, you have to be a self-starter, comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment.
The Customer Support Escalation Specialist is an EU role focusing on customer support in FRITES. You will be directly responsible for partnering with internal stakeholders; Operations, Marketing, Commercial and Shipper compliance to own and send external shipper communications for the small shipper cohort. These communications will be regarding; rate card amendments, forecasting, billing and payments, collection migrations and any compliance issues.
In this role you will also be responsible for managing the quality assurance of our customer service responses, submitting audits on the defective cases, and identifying improvement opportunities in existing SOPs (standardised operating procedures), with the objective of improving the customer experience. You will manage a customer support escalation queue, and look to partner with internal stakeholders to resolve shipper escalations, whilst working to KPIs that directly measure customer experience.
This role is based in London, United Kingdom.
Key job responsibilities
- Work as a customer support escalation subject matter expert (SME), managing shipper escalations and resolving them within service level agreements. As the candidate would be an SME, they would then use their expertise to identify CS improvement.
- Coordinate and own shipper (customer) outbound communications for the small non-account managed shipper cohort. These communications will be based off inputs generated from internal stakeholders from Operations, Marketing, Commercial and Shipper compliance.
- Proactively identifying process gaps in existing customer services SOPs, with the purpose of driving process improvement initiatives to improve the customer experience.
- Conducting weekly audits on customer support cases, to ensure quality assurance.
- Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Marketing, Commercial, Customer Programs and Operations to drive change, and influence stakeholders.
- Be able to work with qualitative and quantitative data to dive deep into customer support performance, and use this data to build solutions for improvement.
- Partnering with commercial to manage the Premium Launch Experience mechanism for our enterprise shippers. This is a deep dive flash report on all of the shipper's inbound communications to ensure shipper satisfaction, and flag any issues
Basic Qualifications
- Proven ability to work with cross-functional teams to drive growth and process improvement for your business.
- Fluent in English and Italian. French and Spanish will be a plus
- Experience working in client facing roles, ideally in a sales or support function.
- Proven ability to work collaboratively with marketing/commercial teams to manage outbound email and phone communications with external customers. Ensuring it is in-line with organizational brand guidelines.
- Ability to work independently, and able to proactively prioritize tasks to ensure the scope is delivered, and on time.
- Strong attention to detail, proofreading, and problem-solving skills
Preferred Qualifications
- Previous experience in e-commerce or logistics
- Proficient use of MS Office Suite and project management tools such as Asana.
- Experience implementing scalable processes and driving automation or standardization
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Amazon is innovating in the Operations and Logistics space and looking for a driven, entrepreneurial, and analytical Sales Representative for UK Sales. We're looking for someone who will be excited by partnering in launching a new start-up and will engage in B2B sales generation working with businesses in the UK.
We are reinventing everything from go-to-market strategy to lead generation to account management, and looking for a Sales rep that can partner with Product Management and Tech as we scale this new solution from local to nationwide.
The successful Sales Representative will be comfortable navigating ambiguity and operating in a start-up environment. We expect the person in this position to create their sales strategy from the ground up, leveraging existing strategies as well as ideating on their own. Sales Representatives will be expected to use self-generational practices to source new business leads as well receiving marketing qualified leads. You will generate experience developing relationships cross-functionally; including across Operations, Procurement, Finance, and IT.
Responsibilities:
· Drive revenue, adoption, and shipper satisfaction for our product.
· Earn trust of customers and recommend product solutions that fit their business needs.
· Ability to source and close new business leads as well as marketing qualified leads.
· Measure performance, articulate root-cause analysis, and link to specific improvement areas
· Relay market needs and requirements back to internal Amazon teams including Product Management and Technical
· Track your progress and manage through obstacles to achieve your objectives
· Analyse the current purchasing processes and evaluate opportunities for solutions to improve end user experiences, reduce costs, and accelerate organization performance
· Drive and accelerate spend adoption through advising customers on best practices for using our product
· Liaise with technical integration teams on both customer and Amazon side to ensure integration of our product in customer's technology landscape
· Engage with operations and product partner teams to test bespoke solutions that meet customer needs, with a view to building long-term service capabilities
· Seek opportunities to expand business relationship across other Amazon entities to drive value for customer
· Assess program risks, anticipate challenges, and provide escalation management when necessary
· Meet or exceed targets for customer and/or feature spend adoption
· Identify prioritisation and trade-offs for meeting adoption and revenue targets
This role will be based in London with possible moderate travel (maximum 25%).
Basic Qualifications
- Bachelor's degree
- Experience in a professional field or military
- Experience in generating new opportunities with strong focus on pipeline tracking and deal execution through entire sales cycle
- Experience in exceeding quota and key performance metrics
- Experience with business development, partnership management, or sourcing new business
Preferred Qualifications
- Experience and record of success in an outbound account management or prospecting role in B2B environments, preferably in a solution/technology-related environment
- Experience using Salesforce.com at an advanced level including the development of dashboards and reports, programing experience
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.