1878 Amazon jobs in Hemel Hempstead

Description
Amazon is innovating in the Operations and Logistics space and looking for a driven, entrepreneurial, and analytical Business Development Manager to join Amazon Shipping UK. Amazon Shipping has exciting plans to accelerate growth across 2024 and beyond, and we are looking for talented individuals to join us on this journey.
The successful Business Development Manager will be comfortable navigating ambiguity and operating in a start-up environment. We expect the person in this position to be a self-starter, create a sales strategy using a combination of self-prospected and marketing qualified leads, and be comfortable defining their own structure and ways of working. This role is key to ensuring as a business we can execute upon our ambitious product adoption goals; helping us to break through to new industries and develop across sales markets. This includes acquisition of new customers and partners who we aspire to have a long-term partnership with. You will also have the unique opportunity to onboard and manage the customers you acquire, enabling you to develop your technical and project management knowledge.
You will have experience leveraging and coordinating cross functional teams such as Marketing, Operations, Procurement, Finance, and IT and have a proven track record of meeting and exceeding program goals and targets.
Key job responsibilities
- Identify, prospect and secure new business opportunities for Amazon Shipping
- Drive revenue, adoption, and market segment share for our product
- Prospecting, lead generation and pipeline management (a combination of self-prospecting and converting marketing qualified leads)
- Client Engagement and Relationship Building
- Negotiation and Closing
- Customer Launch, Onboarding and Account Management
- Ongoing evaluation and improvement: Analyze processes and evaluate opportunities for solutions to improve end user experiences, reduce costs, and accelerate organization performance.
A day in the life
In this role, your day involves identifying and securing new business opportunities for Amazon Shipping. You'll utilize various sale and marketing channels for lead generation, proactively source new leads, and build a robust pipeline. You'll need to stay close to the pulse on market trends within Logistics, Supply Chain, and Shipping. Securing new business will require you to engage with clients, earn their trust, and tailor business plans to their needs. You'll be comfortable leading negotiations, and managing contract creation as well as ensuring a seamless onboarding experience for customers. Once a customer has onboarded you will be responsible for driving spend adoption and optimization of the Amazon Shipping product. Constantly evaluate and improve processes, seeking opportunities for business expansion and addressing challenges proactively.
Basic Qualifications
- Experience with sales CRM tools such as Salesforce or similar software
- Experience in business development, partner development, sales or alliances management
Preferred Qualifications
- Bachelor's degree or equivalent
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Our Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. As a Programme Manager, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the business, you'll continuously be scoping out new solutions. You'll conduct your own research and analysis, always with an eye on the long-term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.
Key job responsibilities
Create innovative solutions using data and research to address wider challenges in your organisation
Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organisations
Work alongside senior leadership to establish and prioritise improvement programmes, seeing them through from start to finish
Enhance operational performance on every programme in partnership with your stakeholders
A day in the life
As a Programme Manager, you'll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. You'll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks.
Programme Managers have significant responsibilities, and you'll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.
About the team
Amazon Freight allows both small and large businesses to use Amazon to transport products in bulk across Europe. This is an innovative technology-driven service currently growing rapidly in Europe. We are a technology powered business, and we utilize Amazon's expertise in technology and operations to delight our shippers. Amazon Freight is part of the Amazon Transportation Services organization responsible for many of Amazon's best-in-class logistics and transportation operations.
We are looking for a London based Program Manager who will be responsible to drive supply strategy and execution for new value added service offerings at Amazon Freight. In this role, you will be focused on identifying execution synergies with the network, forumulating product & program requirements to service new offerings, standardize performance reporting and ultimately drive capacity and cost improvement initiatives. You will own related metrics. You will partner with business analysts, Product Manager, engineers, data scientist and finance in launching and driving initiatives that solves for capacity and costs
Basic Qualifications
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements
Preferred Qualifications
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Transform constituent experiences for mission-driven organizations via Amazon Connect. As a key member of the team, you'll enable organizations to streamline complex communication challenges and drive innovative technological adoption across the United Kingdom's public sector.
Key job responsibilities
- Drive revenue growth and market penetration for Amazon Connect solutions in the United Kingdom Public Sector
- Develop and execute comprehensive sales strategies targeting enterprise-level accounts
- Build and nurture strategic relationships with key stakeholders at CxO levels
- Collaborate with Solutions Architects and Partner ecosystems to extend solution reach
- Create compelling value propositions that demonstrate tangible business outcomes
A day in the life
Your day will be a blend of strategic relationship building, technical exploration, and collaborative problem-solving. You'll engage with senior executives, technical architects, and innovative partners to design transformative solutions that drive organizational improvements.
About the team
We are a passionate group of customer experience enthusiasts dedicated to reshaping how organizations interact with their customers. Our team is at the forefront of cloud communication innovation, working collaboratively to deliver solutions that make meaningful impacts across industries.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- Demonstrated sales proficiency in CCaaS/SaaS solutions
- Strong understanding of customer experience and contact center technologies and operations
- Technical aptitude with ability to discuss complex technological solutions
- Proven track record of enterprise sales performance
Preferred Qualifications
- Deep understanding of UK Public Sector technology landscape
- Experience with telecommunications, VoIP, and CRM/ERP application sales
- Background in complex solution integration
- Curiosity about emerging customer experience technologies
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Do you enjoy a fast-growth business where you can affect customer experience at scale in one of the newest Amazon bets?
Amazon Freight (AF) is growing at triple digit rates as we scale this new product across Europe (EU5+) and we are hiring a Marketing Manager to support our Analytics and Automation Marketing strategy. Come join the team and help us make history!
We are looking for a Marketing Manager who will be responsible to drive the Marketing Technology (Martech) stack for AF Marketing team. The candidate will focus on building reporting tools and automation campaigns to fuel AF growth.
This candidate will influence and drive functional teams from sales, product and marketing. Responsibilities will include lifecycle marketing program creation, reporting, email campaigns, adapt it based on specific marketplace dynamics.
Do you love solving complex problems with simple automated solutions? Do you like to think big but also dive deep into the details? Have you managed a website or marketing measurement and automation tools? Do you love to influence product teams and collaborate on roadmaps?
Key job responsibilities
- Develop tools and capabilities to enable full funnel marketing attribution and improve our lead scoring process in Salesforce.
- Own Email campaign roadmap. From design to execution via Pardot, the candidate will generate leads but also nurture them across channels in order to improve conversion rates.
- Coordinate with team of software developers to develop and manage website backend
- Manage marketing quality dashboards and spearhead lead generation machine learning tool, from website traffic to Leads forecasting by region.
- Manage lead capturing and lead conversion tools like Pardot, Marketo and Salesforce.
- Create a roadmap of marketing lifecyle programs to accelerate funnel across all customer stages. From Lead, Onboarded stage, to attrited stage.
- Manage lead capturing and lead conversion tools like Pardot, Marketo and Salesforce.
- Measure the effectiveness of Email campaigns utilising A/B testing
- Build, maintain and optimize the marketing technology stack that improves and scales overall marketing function effectiveness, performance, and use journey
- Collaborate with sales operations on enhancing and troubleshooting issues with the lead management process and integrations with marketing automation platforms.
Basic Qualifications
- Experience in professional non-internship marketing
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience developing and executing campaigns across a multitude of timezones and languages
- Experience building, executing and scaling cross-functional marketing programs
- Technical: (a) Experience with reporting and automation in Salesforce. (b) Experience of automation and workflows in Marketing Automation systems (Pardot, Marketo, HubSpot etc.)
Preferred Qualifications
- Experience driving direction and alignment with large cross-functional teams and agency partners
- Experience designing and executing joint marketing plans with strategic alliance partners with global footprint
- Experience with Lifecycle marketing campaigns and workflows.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Our Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Senior Programme Manager, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the business, you'll continuously be scoping out new solutions. You'll conduct your own research and analysis, always with an eye on the long-term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.
Key job responsibilities
Create innovative solutions using data and research to address wider challenges in your organisation
Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organisations
Work alongside senior leadership to establish and prioritise improvement programmes, seeing them through from start to finish
Enhance operational performance on every programme in partnership with your stakeholders
A day in the life
As a Senior Programme Manager, you'll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. You'll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks.
Senior Programme Managers have significant responsibilities, and you'll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.
About the team
Amazon Freight allows both small and large businesses to use Amazon to transport products in bulk across Europe. This is an innovative technology-driven service currently growing rapidly in Europe. We are a technology powered business, and we utilize Amazon's expertise in technology and operations to delight our shippers. Amazon Freight is part of the Amazon Transportation Services organization responsible for many of Amazon's best-in-class logistics and transportation operations.
We are looking for a London based Senior Program Manager who will be responsible to improve our trailer execution costs in the EU. In this role, you will be focused on identifying execution synergies with the network, sizing network benefits, standardizing cost reporting and ultimately reduce cost. You will own metrics related to our trailer supply cost and network benefits. You will partner with business analysts, Product Manager, engineers, data scientist and finance launching and driving initiatives that reduce cost.
Basic Qualifications
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in program or project management
- Bachelor's degree
Preferred Qualifications
- Experience leading process improvements
- MBA
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience in complex problem solving, and working in a tight schedule environment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.
Amazon Shipping is looking for a highly driven problem solver, and customer obsessed Customer Support Escalation Specialist to support in resolving customer issues, as well as improving existing program processes. In this role, you have to be a self-starter, comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment.
The Customer Support Escalation Specialist is an EU role focusing on customer support in FRITES. You will be directly responsible for partnering with internal stakeholders; Operations, Marketing, Commercial and Shipper compliance to own and send external shipper communications for the small shipper cohort. These communications will be regarding; rate card amendments, forecasting, billing and payments, collection migrations and any compliance issues.
In this role you will also be responsible for managing the quality assurance of our customer service responses, submitting audits on the defective cases, and identifying improvement opportunities in existing SOPs (standardised operating procedures), with the objective of improving the customer experience. You will manage a customer support escalation queue, and look to partner with internal stakeholders to resolve shipper escalations, whilst working to KPIs that directly measure customer experience.
This role is based in London, United Kingdom.
Key job responsibilities
- Work as a customer support escalation subject matter expert (SME), managing shipper escalations and resolving them within service level agreements. As the candidate would be an SME, they would then use their expertise to identify CS improvement.
- Coordinate and own shipper (customer) outbound communications for the small non-account managed shipper cohort. These communications will be based off inputs generated from internal stakeholders from Operations, Marketing, Commercial and Shipper compliance.
- Proactively identifying process gaps in existing customer services SOPs, with the purpose of driving process improvement initiatives to improve the customer experience.
- Conducting weekly audits on customer support cases, to ensure quality assurance.
- Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Marketing, Commercial, Customer Programs and Operations to drive change, and influence stakeholders.
- Be able to work with qualitative and quantitative data to dive deep into customer support performance, and use this data to build solutions for improvement.
- Partnering with commercial to manage the Premium Launch Experience mechanism for our enterprise shippers. This is a deep dive flash report on all of the shipper's inbound communications to ensure shipper satisfaction, and flag any issues
Basic Qualifications
- Proven ability to work with cross-functional teams to drive growth and process improvement for your business.
- Fluent in English and Italian. French and Spanish will be a plus
- Experience working in client facing roles, ideally in a sales or support function.
- Proven ability to work collaboratively with marketing/commercial teams to manage outbound email and phone communications with external customers. Ensuring it is in-line with organizational brand guidelines.
- Ability to work independently, and able to proactively prioritize tasks to ensure the scope is delivered, and on time.
- Strong attention to detail, proofreading, and problem-solving skills
Preferred Qualifications
- Previous experience in e-commerce or logistics
- Proficient use of MS Office Suite and project management tools such as Asana.
- Experience implementing scalable processes and driving automation or standardization
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
The Amazon Fuse team creates convenience for our customers to experience Amazon services wherever they are by acquiring partner distribution for Amazon Subscriptions (e.g., Prime, Prime Video, Amazon Music Unlimited) and mobile applications (e.g., Shopping, Video, Music, Kindle, Photo-Cloud Drive and Audible) around the world.
We are seeking an experienced and dynamic Solution Architect with technical, business and operational expertise to manage partner launch milestones, requirements and engagement between our mobile partners and various Amazon teams to launch and grow distribution of Amazon Subscription Services and Mobile Applications.
A successful candidate will have experience working with internal business and product teams to deliver scalable product solutions at a global level, have excellent program and project management skills and be proficient in translating business requirements into technical requirements. Roadmap prioritization and milestone management and a strong will to deliver results are critical skills for this role. The right candidate will provide vision and drive the evolution and strategy for Fuse partner integrations and launches. This role will partner with engineering teams to develop ways to identify improvements for scaling internal services. Candidate will work with the Business Development (BD) team to meet customers, discover opportunities to solve business objectives through Fuse solutions, provide designs & proposals, demonstrate technical solutions and integrations, manage proof of concept, and ultimately drive growth of the business
To be successful in this role you will need to be a self-directed innovator accustomed to working in new territory; a communicator able to influence and motivate teams to action; and a problem solver who can drive immediate resolutions. Ability and mindset to work in a global team are important for this role.
Key job responsibilities
- Own and manage the technical relationship of multiple partners across multiple geographic locations and journey of the customer
- Identify and drive improvements in Amazon products on behalf of assigned partners and acts as a primary stakeholder in helping to provide requirements and use-cases to Amazon product teams
- Partner with the sales team to design solutions for customers and drive Fuse products.
- Participate in deep architectural discussions to ensure customer success
- Provide technical consultation to strategic enterprise customers. This includes API integrations, as well as the design, creation, and deployment of Fuse products
- Dive deep into Fuse solution and its differentiators with customers and partners. Be ready to discuss the latest Fuse products, APIs, cloud architecture and more.
- Drive detailed discussions with customer on how Fuse integrates with their existing services; see around corners and advise/influence to ensure a successful integration between Fuse tools and customer's systems
- Work with product and engineering teams to coordinate, scope, and prioritize new feature requests
- Drive accountability for the overall timescales and plan for delivery of customer integrations, capabilities and features
- Own the technical delivery plan once agreed, including status reporting and ownership of issues
- Own all onboarding activities (APIs, Security Roles, test plan and systems)
Basic qualifications
- 10+ years of enterprise IT application work that includes at least 2 years of hands-on software development or DevOps engineering experience
- 8+ years of infrastructure architecture, database architecture and networking experience
- Bachelor's degree
- Experience leading and growing teams of senior technology professionals, ideally in customer facing roles
- Knowledge of software development tools and methodologies
- Create and capture best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts)
Preferred qualifications
8+ years of technology solutions development overseeing the implementation of complex telecommunications systems and infrastructure
About the team
About the team
The Amazon Fuse team creates convenience for our customers to experience Amazon services wherever they are by acquiring partner distribution for Amazon Subscriptions (e.g., Prime, Prime Video, Amazon Music Unlimited) and mobile applications (e.g., Shopping, Video, Music, Kindle, Photo-Cloud Drive and Audible) around the world.
Basic Qualifications
- Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in a professional field or military
- Experience in IT development or implementation/consulting in the software or Internet industries
- Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
- Experience in design, implementation, or consulting in applications and infrastructures
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
Preferred Qualifications
- Bachelor's degree
- Knowledge of cloud architecture
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.