What Jobs are available for Amazon in Northfleet?
Showing 136 Amazon jobs in Northfleet
Customer Service Agent
DA12 Gravesend, South East
Top Level Promotions
Posted 14 days ago
Job Viewed
Job Description
Job Title: Customer Service AgentDepartment: Customer ServiceReports To: Customer Service ManagerJob Type: Part-TimeCompensation: 21.00 per hour Job Overview: We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions. Your commitment to customer satisfaction will help foster lasting relationships and contribute to the success of our business.
Key Responsibilities:
Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.Product Expertise: Learn and maintain in-depth knowledge of our products/services to support customers with their needs.Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.Customer Feedback: Collect feedback to help identify opportunities for service improvements and escalate issues when necessary.Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.Qualifications:
Education: High school diploma or equivalent required; college degree is a plus.Experience: Previous customer service experience or similar roles is beneficial.Skills:
Strong verbal and written communication skills.Excellent problem-solving and analytical abilities.Patience and professionalism in handling challenging situations.Strong organizational skills and attention to detail.Proficiency with customer service software, CRM tools, and Microsoft Office Suite.Ability to manage multiple tasks in a fast-paced setting.What We Offer:
Competitive pay and a comprehensive benefits package.Opportunities for growth and career development.A supportive and collaborative team environment.Employee discounts on company products and services. How to Apply: Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.Is this job a match or a miss?
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0
Amazon Tour Leader , Amazon Tours
Dartford, South East
Amazon
Posted 13 days ago
Job Viewed
Job Description
Description
Amazon is seeking enthusiastic and engaging Tour Leaders to lead immersive 90-minute in-person tours of our state-of-the-art Robotics Fulfillment Centers. As a Tour Leader, you will play a crucial role in showcasing Amazon's cutting-edge technology, innovative processes, and dedicated workforce to a diverse audience. This position offers a unique opportunity to highlight Amazon's rich history, our commitment to being Earth's Best Employer, and our ambitious Climate Pledge goals. We are seeking an enthusiastic individual with good communication skills and attention to detail in providing informative and engaging tours of their fulfillment center. The ideal candidate is passionate about technology, sustainability, and creating exceptional customer experiences.
At the end of each day, you'll review feedback from tour participants and contribute to continuous improvement efforts for the tour program.
Key job responsibilities
1. Conduct multiple 90-minute tours per day, providing an engaging and informative experience for visitors.
2. Set a high-bar as an indirect regional leader of Tour Leaders in other Amazon Operations sites. You are seen as a mentor to your peers and provide support as needed.
3. Staff and train Ambassador & Proxy team
4. Responsible for managing Zendesk ques by responding and problem-solving customer inquiries
5. Develop a deep understanding of Amazon's fulfillment processes, robotics technology, and company history.
6. Maintain positive site relationships and participate in site & community engagement activities
7. Effectively communicate complex technical concepts to audiences with varying levels of technical knowledge.
8. Highlight Amazon's commitment to employee development, safety, and well-being.
9. Educate visitors about Amazon's sustainability initiatives and the Climate Pledge.
10. Ensure tour groups adhere to all safety protocols and facility regulations.
11. Respond to questions from tour participants accurately and professionally.
12. Lead and support high level/VIP tours that require additional planning and coordination
13. Collaborate and Earn Trust with fulfillment center teams to stay updated on the latest developments and processes and gain support with site stakeholders.
14. Maintain and update tour content to reflect new technologies and company initiatives.
15. Collect and report feedback from tour participants to improve the overall experience
A day in the life
As a Tour Guide at an Amazon Robotics Fulfillment Center, your day will be dynamic and engaging. You'll start by reviewing the day's tour schedule and preparing any necessary materials. Before each tour, you'll greet visitors, provide safety briefings, and distribute required protective equipment.
During the tours, you'll guide groups through various sections of the fulfillment center, explaining the intricate dance between human associates and robotic systems. You'll showcase how customer orders are processed, picked, packed, and shipped with incredible efficiency. Throughout the tour, you'll weave in stories about Amazon's history, our commitment to employee growth, and our sustainability efforts.
Between tours, you'll have time to refresh your knowledge, update tour content, and collaborate with colleagues on our global team. You may also participate in training sessions to enhance your skills and stay current on Amazon's latest innovations.
About the team
You'll be joining a passionate team of Tour Leaders and program managers around the world that are dedicated to showcasing Amazon's innovation and commitment to customer obsession. Our team works closely with various departments within the fulfillment center, including operations, robotics, human resources, and sustainability teams. We're a collaborative group that values creativity, continuous learning, and the ability to inspire others. As part of this team, you'll have the opportunity to contribute to the development of tour content and help shape the public's perception of Amazon's cutting-edge fulfillment operations.
This role offers an exciting opportunity to be at the forefront of Amazon's technological advancements while developing valuable public speaking and customer engagement skills. Join us in sharing Amazon's story and inspiring the next generation of innovators!
Basic Qualifications
- Bachelor's degree in Logistics, Communications, PR, Tourism, or a related field OR equivalent experience
- Strong fluency in English
- Some occasional travel required
- Strong written and oral communication skills
- Proficient in Microsoft Office, including Word & Excel
- Ability to conduct multiple tours per day (5 days per week) onsite in a Fufillment Center. This includes frequently walking around the building and going up and down stairs while ensuring groups are adhering to all safety procedures.
Preferred Qualifications
- High level of professionalism
- Experience leading teams
- An entrepreneurial spirit, including the ability to work independently and autonomously
- Experience in Fulfillment Operations
- Tourism/Hospitality Industry Experience
- Public Speaking or Media Experience
- Customer Service (Zendesk) Experience
- Procurement Experience
- Experience working with global teams
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is seeking enthusiastic and engaging Tour Leaders to lead immersive 90-minute in-person tours of our state-of-the-art Robotics Fulfillment Centers. As a Tour Leader, you will play a crucial role in showcasing Amazon's cutting-edge technology, innovative processes, and dedicated workforce to a diverse audience. This position offers a unique opportunity to highlight Amazon's rich history, our commitment to being Earth's Best Employer, and our ambitious Climate Pledge goals. We are seeking an enthusiastic individual with good communication skills and attention to detail in providing informative and engaging tours of their fulfillment center. The ideal candidate is passionate about technology, sustainability, and creating exceptional customer experiences.
At the end of each day, you'll review feedback from tour participants and contribute to continuous improvement efforts for the tour program.
Key job responsibilities
1. Conduct multiple 90-minute tours per day, providing an engaging and informative experience for visitors.
2. Set a high-bar as an indirect regional leader of Tour Leaders in other Amazon Operations sites. You are seen as a mentor to your peers and provide support as needed.
3. Staff and train Ambassador & Proxy team
4. Responsible for managing Zendesk ques by responding and problem-solving customer inquiries
5. Develop a deep understanding of Amazon's fulfillment processes, robotics technology, and company history.
6. Maintain positive site relationships and participate in site & community engagement activities
7. Effectively communicate complex technical concepts to audiences with varying levels of technical knowledge.
8. Highlight Amazon's commitment to employee development, safety, and well-being.
9. Educate visitors about Amazon's sustainability initiatives and the Climate Pledge.
10. Ensure tour groups adhere to all safety protocols and facility regulations.
11. Respond to questions from tour participants accurately and professionally.
12. Lead and support high level/VIP tours that require additional planning and coordination
13. Collaborate and Earn Trust with fulfillment center teams to stay updated on the latest developments and processes and gain support with site stakeholders.
14. Maintain and update tour content to reflect new technologies and company initiatives.
15. Collect and report feedback from tour participants to improve the overall experience
A day in the life
As a Tour Guide at an Amazon Robotics Fulfillment Center, your day will be dynamic and engaging. You'll start by reviewing the day's tour schedule and preparing any necessary materials. Before each tour, you'll greet visitors, provide safety briefings, and distribute required protective equipment.
During the tours, you'll guide groups through various sections of the fulfillment center, explaining the intricate dance between human associates and robotic systems. You'll showcase how customer orders are processed, picked, packed, and shipped with incredible efficiency. Throughout the tour, you'll weave in stories about Amazon's history, our commitment to employee growth, and our sustainability efforts.
Between tours, you'll have time to refresh your knowledge, update tour content, and collaborate with colleagues on our global team. You may also participate in training sessions to enhance your skills and stay current on Amazon's latest innovations.
About the team
You'll be joining a passionate team of Tour Leaders and program managers around the world that are dedicated to showcasing Amazon's innovation and commitment to customer obsession. Our team works closely with various departments within the fulfillment center, including operations, robotics, human resources, and sustainability teams. We're a collaborative group that values creativity, continuous learning, and the ability to inspire others. As part of this team, you'll have the opportunity to contribute to the development of tour content and help shape the public's perception of Amazon's cutting-edge fulfillment operations.
This role offers an exciting opportunity to be at the forefront of Amazon's technological advancements while developing valuable public speaking and customer engagement skills. Join us in sharing Amazon's story and inspiring the next generation of innovators!
Basic Qualifications
- Bachelor's degree in Logistics, Communications, PR, Tourism, or a related field OR equivalent experience
- Strong fluency in English
- Some occasional travel required
- Strong written and oral communication skills
- Proficient in Microsoft Office, including Word & Excel
- Ability to conduct multiple tours per day (5 days per week) onsite in a Fufillment Center. This includes frequently walking around the building and going up and down stairs while ensuring groups are adhering to all safety procedures.
Preferred Qualifications
- High level of professionalism
- Experience leading teams
- An entrepreneurial spirit, including the ability to work independently and autonomously
- Experience in Fulfillment Operations
- Tourism/Hospitality Industry Experience
- Public Speaking or Media Experience
- Customer Service (Zendesk) Experience
- Procurement Experience
- Experience working with global teams
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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This advertiser has chosen not to accept applicants from your region.
1
Manager, Amazon and Marketplaces
London, London
OpenBorder
Posted 7 days ago
Job Viewed
Job Description
About Open Border
Position Summary
What You Will Do (Key Responsibilities)
Key Attributes and Skills
Open Border partners with leading e-commerce brands to scale international revenue. Spun out from a successful consumer brand holding company, our mission is to help brands unlock global growth by making cross-border e-commerce simple and profitable. We offer a comprehensive suite of solutions spanning operations, infrastructure (compliance, taxes, duties), and localized growth across various international channels, including major marketplaces.
Position Summary
Job Title: Manager, Amazon and Marketplaces
Location: Remote (USA or Canada)
Working Hours: Must align with Eastern Standard Time (EST) hours
The Amazon and Marketplaces Manager is a critical, high-impact leadership role responsible for owning the Open Border Marketplace product offering. You will be the strategic driver helping primarily U.S. brands successfully expand and thrive on international Amazon and other e-commerce marketplaces. You will be the internal and external authority on all things marketplaces, managing key client relationships and driving the end-to-end execution of growth strategies.
What You Will Do (Key Responsibilities)
- Marketplace Strategy & Ownership: Serve as the direct owner of the Open Border Marketplace product, leading and defining the strategic direction for international marketplace expansion across clients.
- Client Growth & Management: Own the growth strategy for a portfolio of U.S. brands expanding internationally, providing direct oversight and support services, and managing the ongoing client relationships as the primary point of contact.
- Performance Marketing Execution: Lead the day-to-day execution of growth and marketing strategies, including identifying, setting up, and managing Amazon advertising campaigns, conducting price A/B testing, and localizing content for new markets.
- Financial Acumen & Optimization: Apply strong financial acumen to analyze brand profitability, discern the effectiveness of advertising spend, and link performance back to new customer acquisition and organic ranking improvement.
- Brand Vetting & Pitching: Vet potential new brands for international expansion, put together compelling market opportunity analyses, and create pitch decks outlining customized strategies for entering new international marketplaces.
- Cross-Functional Coordination: Collaborate closely with the internal Operations team to coordinate critical functions such as logistics, inventory replenishment, and accurate demand planning.
- Operational Oversight: Utilize internal support teams effectively for catalog operations and managing complex Amazon Seller Central cases.
Requirements
Experience: 4–7 years of direct Amazon marketplace experience, with a minimum of 2 years specifically focused on direct international expansion.
International Expertis e: Proven experience opening and managing listings in international Amazon marketplaces (e.g., Canada, EU, Mexico, UK, etc.).
Global Compliance Knowledge: Deep understanding of the operational complexities of international e-commerce, including compliance, cross-border logistics, tariffs, duties, and taxation as they apply to marketplace operations.
Growth Strategy: Experience managing end-to-end growth strategy on Amazon, from account setup and campaign creation to performance optimization.
Client Management: Extensive experience in a client-facing role, successfully managing a book of business and maintaining high-value customer relationships.
Education: Bachelor’s degree or equivalent professional work experience.
Key Attributes and Skills
- Data Proficiency: High proficiency in data analytics tools and advanced presentation-making skills to effectively communicate performance insights and strategies to clients and internal stakeholders.
- Portfolio Management: Proven track record of managing a portfolio of multiple brands simultaneously in a client-facing environment.
- E-commerce Background: General background and understanding of the broader e-commerce landscape.
- Communication: Exceptional internal and external communication skills, serving as a confident point of contact for complex marketplace issues.
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2
Product Manager - Amazon Ecosystem
London, London
Base.com
Posted 29 days ago
Job Viewed
Job Description
At Base, our mission is to empower entrepreneurs to succeed in the global e-commerce landscape. We provide a technology platform that revolutionizes their online sales operations.
Our international team, spanning from Europe to the Americas, delivers a comprehensive, all-in-one solution to thousands of merchants worldwide. We offer seamless integrations with industry leaders, including Amazon, eBay, Shopify, DHL, and FedEx.
However, we are more than just a technology company. We are one of the fastest-scaling platforms in the sector, having achieved 15x growth over the past three years. We cultivate a culture where tangible impact and collaboration are paramount, with our team being the driving force behind our innovation.
If you are driven to shape the future of global e-commerce, we invite you to apply. Your opportunity awaits.
Requirements
- Experience working on B2B SaaS products – ideally supported by specific examples from a Product Manager or Product Owner role. What matters most is hands-on experience and a solid understanding of the real-world challenges of such products.
- In-depth knowledge of the Amazon ecosystem – whether as a seller, consultant, or someone developing tools integrated with Amazon. We're looking for practical knowledge, not just theoretical understanding.
- Understanding of the global context – familiarity with the differences between Amazon markets (e.g., the US, Germany, India) and the ability to design solutions that work well across various local environments.
- Familiarity with the full lifecycle of an Amazon seller – from product listing, inventory management, and logistics to advertising campaigns and brand protection.
- Strong analytical thinking skills – the ability to draw insights from data, customer conversations, and competitor moves — and translate all of that into a coherent vision and actionable product plan.
Key technologies and platforms you need to be familiar with:
- Platforms: Seller Central, Vendor Central, Amazon Advertising Console (Sponsored Products/Brands/DSP), Brand Registry.
- Programs: Fulfillment by Amazon (FBA, including Pan-European and EFN), Seller Fulfilled Prime (SFP).
- Technologies: Deep understanding of the capabilities and limitations of the Amazon Selling Partner API (SP-API).
Your task will be to set the direction for our Amazon-related products worldwide. We’re looking for someone to take the helm — like the CEO of this area — and lead it in a way that delivers real value to sellers across all major markets and Amazon programs.
- Developing and managing the global roadmap – creating a long-term development plan for the Amazon ecosystem, taking into account market priorities (North America, Europe, Asia) as well as programs like FBA, Seller-Fulfilled Prime, and Amazon Advertising.
- Market and competitor analysis – monitoring changes in Amazon policies, SP-API updates, and trends among global tool providers for sellers. Building internal expertise in the Amazon platform.
- Customer needs research – conducting regular interviews and analyses with international sellers to understand their operational, logistical, and marketing challenges when working with Amazon.
- Defining product requirements – translating identified needs and problems into specific, high-level requirements for product and technical teams.
- Managing success metrics – setting key performance indicators (KPIs) and tracking their progress, making data-driven and results-based decisions.
Benefits
- Real Impact: The opportunity to actively shape the global e-commerce market and implement solutions that make a difference.
- Global Team: Inspiring collaboration with passionate professionals from diverse cultures and corners of the world.
- Dynamic Growth : The chance for professional and personal development within a company experiencing a phase of dynamic growth – grow with us!
- Attractive salary and perks package (depending on hiring country)
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3
Worldwide Specialist Seller - Amazon Connect, Amazon Connect Sales & GTM Team - WWPS
London, London
Amazon
Posted 5 days ago
Job Viewed
Job Description
Description
Transform constituent experiences for mission-driven organizations via Amazon Connect. As a key member of the team, you'll enable organizations to streamline complex communication challenges and drive innovative technological adoption across the United Kingdom's public sector.
Key job responsibilities
- Drive revenue growth and market penetration for Amazon Connect solutions in the United Kingdom Public Sector
- Develop and execute comprehensive sales strategies targeting enterprise-level accounts
- Build and nurture strategic relationships with key stakeholders at CxO levels
- Collaborate with Solutions Architects and Partner ecosystems to extend solution reach
- Create compelling value propositions that demonstrate tangible business outcomes
A day in the life
Your day will be a blend of strategic relationship building, technical exploration, and collaborative problem-solving. You'll engage with senior executives, technical architects, and innovative partners to design transformative solutions that drive organizational improvements.
About the team
We are a passionate group of customer experience enthusiasts dedicated to reshaping how organizations interact with their customers. Our team is at the forefront of cloud communication innovation, working collaboratively to deliver solutions that make meaningful impacts across industries.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- Demonstrated sales proficiency in CCaaS/SaaS solutions
- Strong understanding of customer experience and contact center technologies and operations
- Technical aptitude with ability to discuss complex technological solutions
- Proven track record of enterprise sales performance
Preferred Qualifications
- Deep understanding of UK Public Sector technology landscape
- Experience with telecommunications, VoIP, and CRM/ERP application sales
- Background in complex solution integration
- Curiosity about emerging customer experience technologies
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Transform constituent experiences for mission-driven organizations via Amazon Connect. As a key member of the team, you'll enable organizations to streamline complex communication challenges and drive innovative technological adoption across the United Kingdom's public sector.
Key job responsibilities
- Drive revenue growth and market penetration for Amazon Connect solutions in the United Kingdom Public Sector
- Develop and execute comprehensive sales strategies targeting enterprise-level accounts
- Build and nurture strategic relationships with key stakeholders at CxO levels
- Collaborate with Solutions Architects and Partner ecosystems to extend solution reach
- Create compelling value propositions that demonstrate tangible business outcomes
A day in the life
Your day will be a blend of strategic relationship building, technical exploration, and collaborative problem-solving. You'll engage with senior executives, technical architects, and innovative partners to design transformative solutions that drive organizational improvements.
About the team
We are a passionate group of customer experience enthusiasts dedicated to reshaping how organizations interact with their customers. Our team is at the forefront of cloud communication innovation, working collaboratively to deliver solutions that make meaningful impacts across industries.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- Demonstrated sales proficiency in CCaaS/SaaS solutions
- Strong understanding of customer experience and contact center technologies and operations
- Technical aptitude with ability to discuss complex technological solutions
- Proven track record of enterprise sales performance
Preferred Qualifications
- Deep understanding of UK Public Sector technology landscape
- Experience with telecommunications, VoIP, and CRM/ERP application sales
- Background in complex solution integration
- Curiosity about emerging customer experience technologies
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
E-commerce Operations Specialist, Online Retail
EC1A 1BB London, London
£35000 Annually
WhatJobs
Posted 24 days ago
Job Viewed
Job Description
Our client is a fast-growing online retailer looking for a detail-oriented and proactive E-commerce Operations Specialist to manage and optimize their online sales channels. This is a fully remote position, allowing you to contribute to the company's success from anywhere. You will be responsible for ensuring the smooth and efficient operation of their e-commerce platform, from product listing and inventory management to order fulfillment and customer service support. The ideal candidate has a strong understanding of e-commerce platforms (e.g., Shopify, Magento), experience with online marketplaces (e.g., Amazon, eBay), and a proven ability to troubleshoot and resolve operational issues. You will work closely with marketing, sales, and logistics teams to enhance the customer journey and drive online sales growth. This role requires excellent organizational skills, a problem-solving mindset, and a passion for delivering exceptional online retail experiences.
Responsibilities:
Responsibilities:
- Manage and maintain product listings on the e-commerce website and various online marketplaces, ensuring accuracy and optimization.
- Oversee inventory levels, coordinating with warehouse teams to ensure stock availability and prevent stockouts.
- Process and track online orders, ensuring timely and accurate fulfillment and shipping.
- Monitor website performance, identify and troubleshoot any technical issues or user experience problems.
- Collaborate with marketing teams to execute promotional campaigns and ensure seamless integration with e-commerce operations.
- Provide support to the customer service team by addressing operational queries and resolving order-related issues.
- Analyze sales data and operational metrics to identify trends and opportunities for improvement.
- Manage relationships with third-party logistics (3PL) providers and shipping carriers.
- Ensure compliance with all relevant e-commerce regulations and payment processing standards.
- Stay up-to-date with e-commerce best practices, emerging technologies, and industry trends.
- Bachelor's degree in Business, Marketing, E-commerce, or a related field.
- 2-4 years of experience in e-commerce operations, online retail, or a similar role.
- Proficiency with e-commerce platforms such as Shopify, WooCommerce, or Magento.
- Experience with online marketplaces like Amazon Seller Central and eBay.
- Strong understanding of inventory management principles and order fulfillment processes.
- Excellent analytical and problem-solving skills, with a keen eye for detail.
- Proficiency in Microsoft Excel or Google Sheets for data analysis.
- Effective communication and collaboration skills, suitable for a remote work environment.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with digital marketing concepts is a plus.
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5
Customer Escalation Specialist, Amazon Shipping
London, London
Amazon
Posted 12 days ago
Job Viewed
Job Description
Description
Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.
Amazon Shipping is looking for a highly driven problem solver, and customer obsessed Customer Support Escalation Specialist to support in resolving customer issues, as well as improving existing program processes. In this role, you have to be a self-starter, comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment.
The Customer Support Escalation Specialist is an EU role focusing on customer support in FRITES. You will be directly responsible for partnering with internal stakeholders; Operations, Marketing, Commercial and Shipper compliance to own and send external shipper communications for the small shipper cohort. These communications will be regarding; rate card amendments, forecasting, billing and payments, collection migrations and any compliance issues.
In this role you will also be responsible for managing the quality assurance of our customer service responses, submitting audits on the defective cases, and identifying improvement opportunities in existing SOPs (standardised operating procedures), with the objective of improving the customer experience. You will manage a customer support escalation queue, and look to partner with internal stakeholders to resolve shipper escalations, whilst working to KPIs that directly measure customer experience.
This role is based in London, United Kingdom.
Key job responsibilities
- Work as a customer support escalation subject matter expert (SME), managing shipper escalations and resolving them within service level agreements. As the candidate would be an SME, they would then use their expertise to identify CS improvement.
- Coordinate and own shipper (customer) outbound communications for the small non-account managed shipper cohort. These communications will be based off inputs generated from internal stakeholders from Operations, Marketing, Commercial and Shipper compliance.
- Proactively identifying process gaps in existing customer services SOPs, with the purpose of driving process improvement initiatives to improve the customer experience.
- Conducting weekly audits on customer support cases, to ensure quality assurance.
- Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Marketing, Commercial, Customer Programs and Operations to drive change, and influence stakeholders.
- Be able to work with qualitative and quantitative data to dive deep into customer support performance, and use this data to build solutions for improvement.
- Partnering with commercial to manage the Premium Launch Experience mechanism for our enterprise shippers. This is a deep dive flash report on all of the shipper's inbound communications to ensure shipper satisfaction, and flag any issues
Basic Qualifications
- Fluent in English and French or Spanish
- Proven ability to work with cross-functional teams to drive growth and process improvement for your business.
- Experience working in client facing roles, ideally in a sales or support function.
- Proven ability to work collaboratively with marketing/commercial teams to manage outbound email and phone communications with external customers. Ensuring it is in-line with organizational brand guidelines.
- Ability to work independently, and able to proactively prioritize tasks to ensure the scope is delivered, and on time.
- Strong attention to detail, proofreading, and problem-solving skills
Preferred Qualifications
- Previous experience in e-commerce or logistics
- Proficient use of MS Office Suite and project management tools such as Asana.
- Experience implementing scalable processes and driving automation or standardization
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.
Amazon Shipping is looking for a highly driven problem solver, and customer obsessed Customer Support Escalation Specialist to support in resolving customer issues, as well as improving existing program processes. In this role, you have to be a self-starter, comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment.
The Customer Support Escalation Specialist is an EU role focusing on customer support in FRITES. You will be directly responsible for partnering with internal stakeholders; Operations, Marketing, Commercial and Shipper compliance to own and send external shipper communications for the small shipper cohort. These communications will be regarding; rate card amendments, forecasting, billing and payments, collection migrations and any compliance issues.
In this role you will also be responsible for managing the quality assurance of our customer service responses, submitting audits on the defective cases, and identifying improvement opportunities in existing SOPs (standardised operating procedures), with the objective of improving the customer experience. You will manage a customer support escalation queue, and look to partner with internal stakeholders to resolve shipper escalations, whilst working to KPIs that directly measure customer experience.
This role is based in London, United Kingdom.
Key job responsibilities
- Work as a customer support escalation subject matter expert (SME), managing shipper escalations and resolving them within service level agreements. As the candidate would be an SME, they would then use their expertise to identify CS improvement.
- Coordinate and own shipper (customer) outbound communications for the small non-account managed shipper cohort. These communications will be based off inputs generated from internal stakeholders from Operations, Marketing, Commercial and Shipper compliance.
- Proactively identifying process gaps in existing customer services SOPs, with the purpose of driving process improvement initiatives to improve the customer experience.
- Conducting weekly audits on customer support cases, to ensure quality assurance.
- Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Marketing, Commercial, Customer Programs and Operations to drive change, and influence stakeholders.
- Be able to work with qualitative and quantitative data to dive deep into customer support performance, and use this data to build solutions for improvement.
- Partnering with commercial to manage the Premium Launch Experience mechanism for our enterprise shippers. This is a deep dive flash report on all of the shipper's inbound communications to ensure shipper satisfaction, and flag any issues
Basic Qualifications
- Fluent in English and French or Spanish
- Proven ability to work with cross-functional teams to drive growth and process improvement for your business.
- Experience working in client facing roles, ideally in a sales or support function.
- Proven ability to work collaboratively with marketing/commercial teams to manage outbound email and phone communications with external customers. Ensuring it is in-line with organizational brand guidelines.
- Ability to work independently, and able to proactively prioritize tasks to ensure the scope is delivered, and on time.
- Strong attention to detail, proofreading, and problem-solving skills
Preferred Qualifications
- Previous experience in e-commerce or logistics
- Proficient use of MS Office Suite and project management tools such as Asana.
- Experience implementing scalable processes and driving automation or standardization
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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6
Operations & Logistics Internship, Amazon Logistics
Dartford, South East
Amazon
Posted 13 days ago
Job Viewed
Job Description
Description
Amazon Operations is the backbone of the Amazon customer experience. With over 50 fulfilment centres, hundreds of delivery stations, and tens of thousands of employees, the team works together to efficiently deliver items to customers. In the fulfilment centres, millions of items are picked and packed annually, while delivery teams work to get orders to customers on time. Safety is the top priority, and the operations culture is defined by teamwork, diversity, and a shared work ethic that keeps the business running smoothly. The team takes pride in delivering the quality service Amazon is known for globally.
Note: You must have the right to work in the country of employment by the start date.
INTERNSHIP LOCATION: PLEASE NOTE THIS ROLE IS AVAILABLE ACROSS MULTIPLE FIELD BASED UK LOCATIONS, FINAL PLACEMENT WILL BE DETERMINED BASED ON BOTH YOUR PREFERRED OPTION PLUS ROLE AVAILABILITY
Key job responsibilities
As an Amazon operations intern, you'll have the opportunity to apply your analytical skills to impactful projects that enhance the functionality and service of Fulfillment Centers, Sortation Centers, and Delivery Stations. Key aspects of the role include:
- Completing high-priority projects to the highest standard, demonstrating your ability to deliver results
- Analyzing data to identify operational challenges and opportunities for improvement
- Proposing and testing solutions, collaborating with the team to implement the most effective ones
- Developing communication and teamwork skills by working with managers, stakeholders, and frontline associates.
- Be on the move within the building to engage with various teams. This includes actively gathering knowledge by participating in activities such as pre-briefs, flow meetings, and discussions with the leadership team and associates.
- Ability to navigate the workspace and move between different areas is essential for this position.
- Displaying flexibility to work various schedules and shift patterns as required.
- Potential relocation to the designated work location.
A day in the life
Our internships are educational opportunities that allow you, our future managers, to discover how we lead and develop our teams of associates. You'll immerse yourself in the fast-paced, complex world of our Fulfillment Centers, Sortation Hubs, and Delivery Stations, witnessing how our managers engage their teams to fulfill customer expectations.
This internship will place you at the heart of our operations, enabling you to trace the journey of a customer order. You'll gain a realistic job preview of the full-time opportunities awaiting you within our organization.
You'll learn how our managers cultivate a safe, productive environment, harnessing the full potential of their teams through effective engagement and performance management strategies. This is your chance to develop skills that will propel you towards a rewarding career with Amazon.
About the team
Intern Community:
- As an Amazon Intern, you'll be part of a vibrant, supportive community that empowers your growth and development. You'll collaborate with interns from around the world, networking and participating in social events to broaden your perspectives. You can also join specialized groups focused on areas like sustainability to explore your diverse interests.
Support:
- The internship program provides a robust support system, including weekly intern office hours, dedicated IT and HR support, and a program team committed to your success. This ensures you have the guidance and assistance needed to thrive.
Learning Sessions:
- Exclusive learning sessions will further enhance your skills, granting you access to Amazon's cutting-edge learning platforms and the expertise of industry leaders. These structured development opportunities will prepare you for the next step in your career.
Opportunities:
- Upon successful completion of the internship, you may be considered for a graduate role or a second internship, allowing you to continue your journey with Amazon. Additionally, you'll enjoy a competitive monthly salary, relocation support, and access to a range of employee benefits.
Internship Start Dates across the year:
- We are hiring interns to start anytime from January through July 2026. Each month, we'll hold 1-2 onboarding days for new hires.
Basic Qualifications
- Currently in your penultimate year and working towards a university degree in Supply Chain, Business/Management, Engineering or another related field.
- Eligible to complete a full-time internship of 3-6 months.
- Highly proficient in both spoken and written English and the local language of the country you are applying for (Common European Framework of Reference C1).
Preferred Qualifications
- Strong problem-solving and analytical skills, with the ability to identify process improvements and innovative solutions.
- Excellent communication and teamwork skills, able to collaborate effectively with others.
- Demonstrated curiosity, proactivity, and willingness to take on challenges in an ambiguous, fast-paced environment.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon Operations is the backbone of the Amazon customer experience. With over 50 fulfilment centres, hundreds of delivery stations, and tens of thousands of employees, the team works together to efficiently deliver items to customers. In the fulfilment centres, millions of items are picked and packed annually, while delivery teams work to get orders to customers on time. Safety is the top priority, and the operations culture is defined by teamwork, diversity, and a shared work ethic that keeps the business running smoothly. The team takes pride in delivering the quality service Amazon is known for globally.
Note: You must have the right to work in the country of employment by the start date.
INTERNSHIP LOCATION: PLEASE NOTE THIS ROLE IS AVAILABLE ACROSS MULTIPLE FIELD BASED UK LOCATIONS, FINAL PLACEMENT WILL BE DETERMINED BASED ON BOTH YOUR PREFERRED OPTION PLUS ROLE AVAILABILITY
Key job responsibilities
As an Amazon operations intern, you'll have the opportunity to apply your analytical skills to impactful projects that enhance the functionality and service of Fulfillment Centers, Sortation Centers, and Delivery Stations. Key aspects of the role include:
- Completing high-priority projects to the highest standard, demonstrating your ability to deliver results
- Analyzing data to identify operational challenges and opportunities for improvement
- Proposing and testing solutions, collaborating with the team to implement the most effective ones
- Developing communication and teamwork skills by working with managers, stakeholders, and frontline associates.
- Be on the move within the building to engage with various teams. This includes actively gathering knowledge by participating in activities such as pre-briefs, flow meetings, and discussions with the leadership team and associates.
- Ability to navigate the workspace and move between different areas is essential for this position.
- Displaying flexibility to work various schedules and shift patterns as required.
- Potential relocation to the designated work location.
A day in the life
Our internships are educational opportunities that allow you, our future managers, to discover how we lead and develop our teams of associates. You'll immerse yourself in the fast-paced, complex world of our Fulfillment Centers, Sortation Hubs, and Delivery Stations, witnessing how our managers engage their teams to fulfill customer expectations.
This internship will place you at the heart of our operations, enabling you to trace the journey of a customer order. You'll gain a realistic job preview of the full-time opportunities awaiting you within our organization.
You'll learn how our managers cultivate a safe, productive environment, harnessing the full potential of their teams through effective engagement and performance management strategies. This is your chance to develop skills that will propel you towards a rewarding career with Amazon.
About the team
Intern Community:
- As an Amazon Intern, you'll be part of a vibrant, supportive community that empowers your growth and development. You'll collaborate with interns from around the world, networking and participating in social events to broaden your perspectives. You can also join specialized groups focused on areas like sustainability to explore your diverse interests.
Support:
- The internship program provides a robust support system, including weekly intern office hours, dedicated IT and HR support, and a program team committed to your success. This ensures you have the guidance and assistance needed to thrive.
Learning Sessions:
- Exclusive learning sessions will further enhance your skills, granting you access to Amazon's cutting-edge learning platforms and the expertise of industry leaders. These structured development opportunities will prepare you for the next step in your career.
Opportunities:
- Upon successful completion of the internship, you may be considered for a graduate role or a second internship, allowing you to continue your journey with Amazon. Additionally, you'll enjoy a competitive monthly salary, relocation support, and access to a range of employee benefits.
Internship Start Dates across the year:
- We are hiring interns to start anytime from January through July 2026. Each month, we'll hold 1-2 onboarding days for new hires.
Basic Qualifications
- Currently in your penultimate year and working towards a university degree in Supply Chain, Business/Management, Engineering or another related field.
- Eligible to complete a full-time internship of 3-6 months.
- Highly proficient in both spoken and written English and the local language of the country you are applying for (Common European Framework of Reference C1).
Preferred Qualifications
- Strong problem-solving and analytical skills, with the ability to identify process improvements and innovative solutions.
- Excellent communication and teamwork skills, able to collaborate effectively with others.
- Demonstrated curiosity, proactivity, and willingness to take on challenges in an ambiguous, fast-paced environment.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Customer Escalation Specialist, Amazon Shipping
London, London
Amazon
Posted 13 days ago
Job Viewed
Job Description
Description
Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.
Amazon Shipping is looking for a highly driven problem solver, and customer obsessed Customer Support Escalation Specialist to support in resolving customer issues, as well as improving existing program processes. In this role, you have to be a self-starter, comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment.
The Customer Support Escalation Specialist is an EU role focusing on customer support in FRITES. You will be directly responsible for partnering with internal stakeholders; Operations, Marketing, Commercial and Shipper compliance to own and send external shipper communications for the small shipper cohort. These communications will be regarding; rate card amendments, forecasting, billing and payments, collection migrations and any compliance issues.
In this role you will also be responsible for managing the quality assurance of our customer service responses, submitting audits on the defective cases, and identifying improvement opportunities in existing SOPs (standardised operating procedures), with the objective of improving the customer experience. You will manage a customer support escalation queue, and look to partner with internal stakeholders to resolve shipper escalations, whilst working to KPIs that directly measure customer experience.
This role is based in London, United Kingdom.
Key job responsibilities
- Work as a customer support escalation subject matter expert (SME), managing shipper escalations and resolving them within service level agreements. As the candidate would be an SME, they would then use their expertise to identify CS improvement.
- Coordinate and own shipper (customer) outbound communications for the small non-account managed shipper cohort. These communications will be based off inputs generated from internal stakeholders from Operations, Marketing, Commercial and Shipper compliance.
- Proactively identifying process gaps in existing customer services SOPs, with the purpose of driving process improvement initiatives to improve the customer experience.
- Conducting weekly audits on customer support cases, to ensure quality assurance.
- Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Marketing, Commercial, Customer Programs and Operations to drive change, and influence stakeholders.
- Be able to work with qualitative and quantitative data to dive deep into customer support performance, and use this data to build solutions for improvement.
- Partnering with commercial to manage the Premium Launch Experience mechanism for our enterprise shippers. This is a deep dive flash report on all of the shipper's inbound communications to ensure shipper satisfaction, and flag any issues
Basic Qualifications
- Proven ability to work with cross-functional teams to drive growth and process improvement for your business.
- Fluent in English and Italian. French and Spanish will be a plus
- Experience working in client facing roles, ideally in a sales or support function.
- Proven ability to work collaboratively with marketing/commercial teams to manage outbound email and phone communications with external customers. Ensuring it is in-line with organizational brand guidelines.
- Ability to work independently, and able to proactively prioritize tasks to ensure the scope is delivered, and on time.
- Strong attention to detail, proofreading, and problem-solving skills
Preferred Qualifications
- Previous experience in e-commerce or logistics
- Proficient use of MS Office Suite and project management tools such as Asana.
- Experience implementing scalable processes and driving automation or standardization
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.
Amazon Shipping is looking for a highly driven problem solver, and customer obsessed Customer Support Escalation Specialist to support in resolving customer issues, as well as improving existing program processes. In this role, you have to be a self-starter, comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment.
The Customer Support Escalation Specialist is an EU role focusing on customer support in FRITES. You will be directly responsible for partnering with internal stakeholders; Operations, Marketing, Commercial and Shipper compliance to own and send external shipper communications for the small shipper cohort. These communications will be regarding; rate card amendments, forecasting, billing and payments, collection migrations and any compliance issues.
In this role you will also be responsible for managing the quality assurance of our customer service responses, submitting audits on the defective cases, and identifying improvement opportunities in existing SOPs (standardised operating procedures), with the objective of improving the customer experience. You will manage a customer support escalation queue, and look to partner with internal stakeholders to resolve shipper escalations, whilst working to KPIs that directly measure customer experience.
This role is based in London, United Kingdom.
Key job responsibilities
- Work as a customer support escalation subject matter expert (SME), managing shipper escalations and resolving them within service level agreements. As the candidate would be an SME, they would then use their expertise to identify CS improvement.
- Coordinate and own shipper (customer) outbound communications for the small non-account managed shipper cohort. These communications will be based off inputs generated from internal stakeholders from Operations, Marketing, Commercial and Shipper compliance.
- Proactively identifying process gaps in existing customer services SOPs, with the purpose of driving process improvement initiatives to improve the customer experience.
- Conducting weekly audits on customer support cases, to ensure quality assurance.
- Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Marketing, Commercial, Customer Programs and Operations to drive change, and influence stakeholders.
- Be able to work with qualitative and quantitative data to dive deep into customer support performance, and use this data to build solutions for improvement.
- Partnering with commercial to manage the Premium Launch Experience mechanism for our enterprise shippers. This is a deep dive flash report on all of the shipper's inbound communications to ensure shipper satisfaction, and flag any issues
Basic Qualifications
- Proven ability to work with cross-functional teams to drive growth and process improvement for your business.
- Fluent in English and Italian. French and Spanish will be a plus
- Experience working in client facing roles, ideally in a sales or support function.
- Proven ability to work collaboratively with marketing/commercial teams to manage outbound email and phone communications with external customers. Ensuring it is in-line with organizational brand guidelines.
- Ability to work independently, and able to proactively prioritize tasks to ensure the scope is delivered, and on time.
- Strong attention to detail, proofreading, and problem-solving skills
Preferred Qualifications
- Previous experience in e-commerce or logistics
- Proficient use of MS Office Suite and project management tools such as Asana.
- Experience implementing scalable processes and driving automation or standardization
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Associate Business Developer, Amazon Shipping
London, London
Amazon
Posted 13 days ago
Job Viewed
Job Description
Description
Amazon is innovating in the Operations and Logistics space and looking for a driven, entrepreneurial, and analytical Sales Representative for UK Sales. We're looking for someone who will be excited by partnering in launching a new start-up and will engage in B2B sales generation working with businesses in the UK.
We are reinventing everything from go-to-market strategy to lead generation to account management, and looking for a Sales rep that can partner with Product Management and Tech as we scale this new solution from local to nationwide.
The successful Sales Representative will be comfortable navigating ambiguity and operating in a start-up environment. We expect the person in this position to create their sales strategy from the ground up, leveraging existing strategies as well as ideating on their own. Sales Representatives will be expected to use self-generational practices to source new business leads as well receiving marketing qualified leads. You will generate experience developing relationships cross-functionally; including across Operations, Procurement, Finance, and IT.
Responsibilities:
· Drive revenue, adoption, and shipper satisfaction for our product.
· Earn trust of customers and recommend product solutions that fit their business needs.
· Ability to source and close new business leads as well as marketing qualified leads.
· Measure performance, articulate root-cause analysis, and link to specific improvement areas
· Relay market needs and requirements back to internal Amazon teams including Product Management and Technical
· Track your progress and manage through obstacles to achieve your objectives
· Analyse the current purchasing processes and evaluate opportunities for solutions to improve end user experiences, reduce costs, and accelerate organization performance
· Drive and accelerate spend adoption through advising customers on best practices for using our product
· Liaise with technical integration teams on both customer and Amazon side to ensure integration of our product in customer's technology landscape
· Engage with operations and product partner teams to test bespoke solutions that meet customer needs, with a view to building long-term service capabilities
· Seek opportunities to expand business relationship across other Amazon entities to drive value for customer
· Assess program risks, anticipate challenges, and provide escalation management when necessary
· Meet or exceed targets for customer and/or feature spend adoption
· Identify prioritisation and trade-offs for meeting adoption and revenue targets
This role will be based in London with possible moderate travel (maximum 25%).
Basic Qualifications
- Bachelor's degree
- Experience in a professional field or military
- Experience in generating new opportunities with strong focus on pipeline tracking and deal execution through entire sales cycle
- Experience in exceeding quota and key performance metrics
- Experience with business development, partnership management, or sourcing new business
Preferred Qualifications
- Experience and record of success in an outbound account management or prospecting role in B2B environments, preferably in a solution/technology-related environment
- Experience using Salesforce.com at an advanced level including the development of dashboards and reports, programing experience
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is innovating in the Operations and Logistics space and looking for a driven, entrepreneurial, and analytical Sales Representative for UK Sales. We're looking for someone who will be excited by partnering in launching a new start-up and will engage in B2B sales generation working with businesses in the UK.
We are reinventing everything from go-to-market strategy to lead generation to account management, and looking for a Sales rep that can partner with Product Management and Tech as we scale this new solution from local to nationwide.
The successful Sales Representative will be comfortable navigating ambiguity and operating in a start-up environment. We expect the person in this position to create their sales strategy from the ground up, leveraging existing strategies as well as ideating on their own. Sales Representatives will be expected to use self-generational practices to source new business leads as well receiving marketing qualified leads. You will generate experience developing relationships cross-functionally; including across Operations, Procurement, Finance, and IT.
Responsibilities:
· Drive revenue, adoption, and shipper satisfaction for our product.
· Earn trust of customers and recommend product solutions that fit their business needs.
· Ability to source and close new business leads as well as marketing qualified leads.
· Measure performance, articulate root-cause analysis, and link to specific improvement areas
· Relay market needs and requirements back to internal Amazon teams including Product Management and Technical
· Track your progress and manage through obstacles to achieve your objectives
· Analyse the current purchasing processes and evaluate opportunities for solutions to improve end user experiences, reduce costs, and accelerate organization performance
· Drive and accelerate spend adoption through advising customers on best practices for using our product
· Liaise with technical integration teams on both customer and Amazon side to ensure integration of our product in customer's technology landscape
· Engage with operations and product partner teams to test bespoke solutions that meet customer needs, with a view to building long-term service capabilities
· Seek opportunities to expand business relationship across other Amazon entities to drive value for customer
· Assess program risks, anticipate challenges, and provide escalation management when necessary
· Meet or exceed targets for customer and/or feature spend adoption
· Identify prioritisation and trade-offs for meeting adoption and revenue targets
This role will be based in London with possible moderate travel (maximum 25%).
Basic Qualifications
- Bachelor's degree
- Experience in a professional field or military
- Experience in generating new opportunities with strong focus on pipeline tracking and deal execution through entire sales cycle
- Experience in exceeding quota and key performance metrics
- Experience with business development, partnership management, or sourcing new business
Preferred Qualifications
- Experience and record of success in an outbound account management or prospecting role in B2B environments, preferably in a solution/technology-related environment
- Experience using Salesforce.com at an advanced level including the development of dashboards and reports, programing experience
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9