2365 Amazon jobs in Wolverhampton

Senior Contact Centre Engineer, Home Based, £ 6000- 7000 + bonus + benefits.

To be considered for this role you must have -

• Good experience of Amazon Connect (my client have just launched this)
• And ideally you will have ADO Pipeline Development, web chat, call monitoring and IVR payment solutions.

Well respected financial service client are looking for a Senior Contact Centre Engineer with good know.

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• Handle claims from initial instruction through to resolution, providing exceptional service throughout.
• Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
• Ensure service level agreements are consistently met and daily claim boards are accurately updated.
• Contribute to the Out of Hours service on a shared rota.
• Take part in training and regular performance reviews to continuously improve service delivery.

• Minimum 1 year of experience in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
• IT literate and confident using systems and email.

• Competitive salary based on experience
• Collaborative, values-driven team environment
• On-site parking and a well-equipped office
• Full training and development support

Customer Service Coordinator - Feel stuck in your current company…? Want to be noticed, be rewarded with a bonus , with no weekends and work with a fantastic team! 23 days Holiday, Team communities + MUCH MORE! Oh, and they are an award-winning company! Based near Dorridge!

Benefits for the Customer Service Coordinator:

• Up to £29k DOE
• No weekend work!
• 23 days holiday + bank holiday + the option to buy additional days.
• Discount schemes on major retailers, gyms, hospitality, holidays & more!
• Company pension scheme.
• Company health benefit scheme

Responsibilities of the Customer Service Coordinator:

• As the customer service coordinator you will build important relationships with internal and external clients.
• You will be x hiring, rehiring and sourcing equipment from third party suppliers.
• Manage a fast paced and busy hire desk. 
• Dealing with high volume inbound calls. 
• Liaise with colleagues, other depots, and procurement teams to ensure that equipment is successfully delivered at designated dates/times.
• You will be resolving any queries or claims that arise in a professional manner, ensuring all paperwork is completed and up to date.
• You may use Syrinx, Inspire, or a similar CRM system.

The Customer Service Coordinator may have experience within plant hire, tool hire, powered access hire, accommodation hire, builders merchants, specialist equipment hire industries, as well as manufacturing, engineering, and construction, although this is not essential. You must have worked within a fast paced, high volume, inbound calls environment. 

You may have worked as a customer service coordinator, customer service advisor, service coordinator, call handler, customer service executive, service desk controller, sales coordinator, plant hire controller, hire controller, hire desk controller, hire desk advisor, rental manager, hire negotiator, hire coordinator, hire and sales controller.

To be considered for this position you may live in: Coventry, Birmingham, Shirley, Dorridge, Bromsgrove, Solihull, Stratford upon Avon, Redditch & surrounding areas.

Hit the APPLY button now to be considered for this customer service coordinator role or find out more information and we will be in contact!

• Respond to sales enquiries, providing pricing, delivery information, and technical guidance
• Issue formal quotations and offer alternative stocked options where needed
• Process and manage sales orders from start to finish, ensuring accuracy and efficiency
• Prepare and review supporting documentation including technical data sheets, shipping paperwork, and certifications
• Raise purchase orders and process invoices
• Liaise with head office, suppliers, and transport companies to manage lead times and deliveries
• Maintain accurate records and follow internal sales procedures

• Proven experience in an internal sales, technical sales, or customer service role (manufacturing/engineering sector preferred)
• Strong communication skills and a professional, customer-focused approach
• Excellent organisational skills and attention to detail
• Confidence working with sales systems, catalogues, and Microsoft Office
• Ability to manage multiple priorities in a busy environment

• Competitive salary + monthly, quarterly, and annual bonus opportunities
• Company pension scheme
• Private healthcare
• Free on-site parking
• Supportive team with long-term stability and career growth potential

Your new company
We are currently recruiting for Contact Centre Advisors to join a Local Authority in the West Midlands on a full-time temporary basis, supporting Birmingham's waste and collection services. This role involves handling inbound calls from residents, providing information, resolving queries, and managing complaints related to waste services.

Your new role
With a new waste policy going live on 15th September, we're looking to onboard staff in August to ensure full training is completed. Training typically lasts one to two weeks and will prepare you to handle a variety of customer interactions confidently. This is a fast-paced role that requires strong communication skills and the ability to manage difficult conversations. You'll be dealing with complaints and complex queries, so previous customer service experience is essential.

What you'll need to succeed
Experience from retail or other customer-facing environments is also welcomed. The role is fully office-based, offering a supportive team environment and onsite parking. If you're calm under pressure, empathetic, and ready to make a difference in your community, we'd love to hear from you.

What you'll get in return
You will receive weekly payment and receive 13.93 per hour and the opportunity to gain experience working for a Local Authority. This role is currently offering a 7-month contract which could be extended, dependent on performance and budget.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Customer Service Specialist
Birmingham  central (hybrid after probation)
£30,000 – £32,000 + 10% Bonus + fantastic Benefits package (see below)
Working Hours: 7:00–3:30 / 8:00–4:30 (either or/or a mix of the two)

Are you passionate about delivering world-class customer service while navigating the fast-paced world of international logistics?

 We’re looking for a Customer Service professional who can provide exceptional support to our international dealer network, based in the Middle East and Africa. We are seeking someone who understands Ex Works shipments, who also has an understanding of global import/export processes (although this is handled by a team in Holland)

Working in this role, you will be:

• Managing relationships both internal and external stakeholders, ensuring a world class standard of Customer Service.
li>Handling international orders and co-ordinating shipments together with the team in Holland, ensuring all regulations and compliance is met
• Managing Ex Works shipments to the Dealers in the Middle East and Africa, including high volume shipments.
• Being responsible for the order management, including placing orders and providing accurate pricing and quotes.
• Working closely with international factories and supply chain contacts.

We are seeking outstanding candidates who can demonstrate:

• Proven experience in Customer Service on a global basis, with exceptional communication skills both verbally and written
• A good understanding of international shipping and import/export regulations.
• Experience dealing with dealers/distributors in global markets and an understanding of Ex Works.
• Fabulous organisational skills and someone who is detail-focused and able to juggle multiple international shipments and timelines.

It’s a fabulous company and you will be rewarded with an excellent Benefits package including:
10% bonus potential, defined contribution pension plan – employer contribution 6%, 25 days holiday increasing to 27 after 5 years’ service, Holiday purchase plan – employees can buy up to an extra 5 days holiday after 12 months service. Health Cash Plan – standard benefits covered by the company but also opportunity to upgrade benefits at employee cost. Death in service benefit – x4 annual salary.
There is potential for hybrid working after initial training period of minimum of 3 months.

If you feel you have the relevant skills and experience and want to work for a well respected global market leader, please get in touch ASAP.

The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment.

Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited.

You will be contacted by Plum Personnel within 48-hours of your job application if you are selected. 

If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion.

If you have previously Registered with us and are interested in the role, please do not hesitate to contact us directly.
 

We are now recruiting for a Customer Service Advisor to join an established business based in the Dudley area. The Customer Service Advisor will provide support to new and existing customers providing a high level of customer service at all times, you will be working as part of a busy customer services department.

As the Customer Service Advisor you will be responsible for :

• Providing support to new and existing customers
li>Responding to customer queries via phone/email
• Responding to any issues regarding pricing  or orders
li>Processing complaints and advising customers
• Processing credits/advising customers
• Admin duties
• Signing customers up to services

Requirements:

• Excellent communication skills
• Experience in a customer support role
• Excellent customer service skills

If you would be interested in the position of Customer Service Advisor please apply now with your up to date CV to be considered.