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Client Support Specialist – Disputes

This is a client-facing position within the Solution Operations team, offering hands-on experience supporting legal teams with electronic bundle management across Litigations, Arbitrations, Inquests, and Inquiries. You’ll work closely with internal departments in a fast-paced, collaborative environment, helping to deliver an effective external service while contributing to the development of internal systems and processes.

The company is known for its people-first culture and is looking for a bright, proactive, and tech-savvy individual who’s keen to grow within the team and build a long-term career.

Key Responsibilities:

• Provide disputes technology support, including uploading and organising electronic documentation per client instructions

• Liaise directly with solicitors and barristers via phone and email, advising on best practices and resolving technical queries

• Conduct quality checks across multiple concurrent matters

• Manage team inboxes and internal communications efficiently

• Convert and manipulate Excel/CSV files for data import/export

• Troubleshoot client-reported issues and coordinate internal resolution

• Assist with hearing bundle exports, printing, and quality control

• Collaborate with Client Services to ensure smooth hearing delivery

• Accurately record task information for billing

What We’re Looking For:

• Strong attention to detail and ability to manage competing priorities

• Excellent communication skills and confident telephone manner

• Proficiency in Microsoft Office (especially Excel) and Adobe Acrobat

• Interest in technology, systems, and process improvement

• Experience in a professional, client-facing support role (legal tech preferred)

• Willingness to learn and use initiative

• Ability to work independently and as part of a team

Working Hours:

Rotating weekly shifts: Between 8am - 7pm

Benefits Include:

• Contributory pension plan

• 26 days annual leave + flexible working

• Private health insurance

• Loyalty share scheme

• Enhanced maternity/paternity leave

• Employee assistance programme

• EV salary sacrifice & cycle to work scheme

• Calm and mindfulness sessions

• Charity/dependent cover leave

• Modern office space & regular social event

Client Support Specialist – Disputes

This is a client-facing position within the Solution Operations team, offering hands-on experience supporting legal teams with electronic bundle management across Litigations, Arbitrations, Inquests, and Inquiries. You’ll work closely with internal departments in a fast-paced, collaborative environment, helping to deliver an effective external service while contributing to the development of internal systems and processes.

The company is known for its people-first culture and is looking for a bright, proactive, and tech-savvy individual who’s keen to grow within the team and build a long-term career.

Key Responsibilities:

• Provide disputes technology support, including uploading and organising electronic documentation per client instructions

• Liaise directly with solicitors and barristers via phone and email, advising on best practices and resolving technical queries

• Conduct quality checks across multiple concurrent matters

• Manage team inboxes and internal communications efficiently

• Convert and manipulate Excel/CSV files for data import/export

• Troubleshoot client-reported issues and coordinate internal resolution

• Assist with hearing bundle exports, printing, and quality control

• Collaborate with Client Services to ensure smooth hearing delivery

• Accurately record task information for billing

What We’re Looking For:

• Strong attention to detail and ability to manage competing priorities

• Excellent communication skills and confident telephone manner

• Proficiency in Microsoft Office (especially Excel) and Adobe Acrobat

• Interest in technology, systems, and process improvement

• Experience in a professional, client-facing support role (legal tech preferred)

• Willingness to learn and use initiative

• Ability to work independently and as part of a team

Working Hours:

Rotating weekly shifts: Between 8am - 7pm

Benefits Include:

• Contributory pension plan

• 26 days annual leave + flexible working

• Private health insurance

• Loyalty share scheme

• Enhanced maternity/paternity leave

• Employee assistance programme

• EV salary sacrifice & cycle to work scheme

• Calm and mindfulness sessions

• Charity/dependent cover leave

• Modern office space & regular social event

Join Our Team as a Client Support Administrator

Our Company

The S2 Partnership is a trusted leader in providing health, safety, and environmental solutions for companies operating within the commercial real estate sector. With over 25 years of experience, our longstanding reputation is built on a foundation of expertise, reliability, and a commitment to excellence. Join us and become part of a team that truly makes a difference.

The Opportunity

You will be working as part of our Client Support Team, actively engaging in service desk support relating to our market-leading, property management solution (RiskWise). Communication skills will be paramount, since your role will see you routinely represent our company through regular telephone and email conversations with an array of long-term clients.

Your role also involves supporting our wider Business Development Team, with general administrative support, providing you with the opportunity to embark upon a rewarding and varied career within a highly successful and growing business.

This role is full-time (five days per week) and primarily based at our office, with flexible working arrangements available (for example, three days in the office and two days working from home).

Key Responsibilities

• 1st and 2nd line telephone and email client support, using our Zendesk support suite
• Escalating queries to the appropriate Account Manager
• General system administration
• Client data maintenance and administration
• Maintaining system support materials

Requirements

• Good communication skills
• A client-focused attitude
• A desire to learn, with a strong positive work ethic
• Experience with general computer software including Microsoft office.

Why Join S2

At S2, we believe our people are our greatest asset. You'll be supported by industry experts who are committed to your growth and development. We foster an inclusive and diverse workplace where well-being is a priority.

In return for your enthusiasm and commitment, we offer a competitive salary and a comprehensive benefits package, including:

• Competitive Salary & Benefits: Including a profit-related bonus.
• Generous Holiday Package: 26 days' annual leave plus bank holidays.
• Holiday Buy/Sell Scheme: Buy or Sell up to 3 days annual leave.
• Comprehensive Medical Insurance: Covering existing medical conditions, routine check-ups, GP-referred services, and dental and optical care.
• Pension & Life Insurance: S2 contribute to your retirement savings, and you can sacrifice part of your salary to enhance these benefits.
• Long Service Holiday Awards: 1 day annual leave for every 5 years of service.
• Access to our Employee Benefits Platform: Offering resources and support to enhance your overall well-being.

To Apply

Please upload your CV and covering letter at

or for an informal discussion about the role, please contact: Ana Avillez -

• Please note, that this opportunity is NOT open to recruiters

About Us
Spreadex has been operating for 25 years as a sports and financial spread betting provider. The business expanded to offer fixed odds betting in 2010, casino betting in 2011 and CFD trading in 2017. Spreadex is the only global operator to offer all these services under one brand.

After 25 years of sustained profits, we're now looking to take the next step and materially grow the business in the next 5 years on both the sports and financials side. Our ambitious plans are being supported by a material increase in our Marketing Budget and our expansion into Denmark. To support this growth, Spreadex is committed to more diversity and equality within our teams.

This opening provides the successful candidate with the opportunity to join a growing team in a vibrant office based in St Albans, just outside London. The role will be a mix of working from the office and working from home.

About The Position
The Client Support area has a wide-ranging remit and operates very much on a team basis. The department prides itself on offering extremely high levels of Customer Service and team members are encouraged to build a strong rapport with clients across our products.

What You Will Be Doing
The successful candidate will be responsible for:

• Assessing new account applications via our Experian systems and ensuring that minimum standards of ID and address verification have been achieved.
• Respond to client emails in a timely and professional manner and deal with client queries over telephone, live chat, and letter.
• The detection and prevention of fraudulent applications/activity.
• Reviewing documentation uploaded by our clients in order to assess appropriate affordability limits.
• Processing of payments to ensure our client receives their funds in a timely fashion.
• Analysing credit requests, authorising appropriate limits and contacting/ chasing debtors.
• Daily administration duties such as daily post, processing client cheques, arranging couriers, scanning and stationary orders.

About You

• Superior customer service skills.
• Professional and friendly telephone manner who can develop relationships with clients and members of staff in the trading room.
• Strong interpersonal skills, an inquisitive mindset and willingness to get involved in the "nitty gritty" aspects of the role whilst having the ability to develop the analytical aspects required.
• Someone who can multi-task, dealing with a wide range of queries regarding spread betting and our company procedures.
• Basic understanding of spread betting and be flexible to work evenings and weekends on a rota basis.

Benefits

• Competitive salary and bonus scheme
• Hybrid working (3 days in office), including 2 weeks remote working from any location after 6 months of service
• 25 days holiday, rising to 30 after 2 years
• Enhanced parental leave
• Contributory pension scheme
• Private medical insurance scheme
• Discounts for gym membership, travel & cinema
• Sabbatical after 10 years' of service

Spreadex has been operating for 25 years as a sports and financial spread betting provider. The business expanded to offer fixed odds betting in 2010, casino betting in 2011 and CFD trading in 2017. Spreadex is the only global operator to offer all of these services under one brand.

After 25 years of sustained profits, we're now looking to take the next step and materially grow the business in the next 5 years on both the sports and financials side. Our ambitious plans are being supported by a material increase in our Marketing Budget and our expansion into Denmark. To support this growth, Spreadex is committed to more diversity and equality within our teams.

• Lead, train, and mentor a team of customer support representatives, fostering a positive and high-performing environment.
• Handle escalated customer inquiries and complex technical issues, providing timely and effective resolutions.
• Develop and refine customer support processes, procedures, and knowledge base articles.
• Monitor key performance indicators (KPIs) for the support team and implement strategies for continuous improvement.
• Collaborate with other departments, such as Sales and Product Development, to address customer feedback and improve service offerings.
• Manage customer communication channels, including email, phone, and chat, ensuring prompt and professional responses.
• Gather customer feedback and analyze trends to identify areas for product or service enhancements.
• Ensure compliance with company policies and service level agreements (SLAs).
• Contribute to the development and implementation of customer support strategies.

• Proven experience in a customer service or technical support role, with at least 3 years in a leadership or supervisory capacity.
• Strong understanding of customer relationship management (CRM) principles and tools.
• Excellent problem-solving, analytical, and decision-making skills.
• Exceptional communication, interpersonal, and conflict-resolution abilities.
• Ability to manage and motivate a team effectively.
• Experience in developing and delivering training programs.
• Familiarity with IT support ticketing systems and helpdesk software.
• Ability to adapt to a hybrid work model, balancing remote and in-office responsibilities.
• A genuine passion for customer advocacy and delivering outstanding service.

Our client is a very well established financial planning firm based in Alderley Edge, Cheshire. They focus on goals-based holistic financial planning, often for people with complex circumstances or approaching retirement. They are also one of the top financial planning companies to work for in their region.

They are currently recruiting a Client Support Executive to join their growing team.

About you
To thrive as an Administrator, you will need specific experience and skills. You should be able to tick these boxes:
· Administration experience, preferably in a financial planning company
· A basic knowledge of investments, pensions and life assurance policies.
· Financial administration qualifications would be advantageous.
· Comfortable using different types of technology and systems, including CRM and project management systems, and a range of investment.

Responsibilities
· Processing authority letters, gathering financial data for new clients and annual reviews.
· Preparing application forms and client documentation.
· Processing financial transactions on platforms.
· Preparing client reviews, including gathering financial data, updating goals information and setting up meetings.
· Dealing with the post, emails and any correspondence relating to clients or their financial situation.
· Providing administrative support to the financial planners and paraplanners as required.
· Supporting clients with administrative queries and communication as required.

What is on offer
The opportunity to work in a supportive environment for continual learning. All technical qualification and training costs are met by the company.
The opportunity to be part of a team delivering truly great financial planning advice to our interesting and varied range of clients, working closely with all our financial planners and paraplanners.
Salary is dependent on experience.