122 Audit Compliance jobs in the United Kingdom

Audit & Compliance Associate

RG21 Basingstoke, South East Best Selection

Posted 7 days ago

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Job Description

full time

Audit & Compliance Associate

A global electro-mechanical products manufacturing organization is seeking an experienced Audit and Compliance Associate. The candidate will play a key role in ensuring the organisation remains compliant with internal policies, external regulations, and international standards such as ISO9001 and ISO27001. You will work across the compliance and audit functions, supporting operational excellence through internal reviews, policy development, and risk monitoring.

Duties will include:

  • Conducting internal audits across customer, operational, and IT controls
  • Tracking regulatory changes relevant to data protection and ISO standards
  • Maintaining and updating the Quality Management System (QMS) and Integrated Management System (IMS) Library
  • Delivering staff training and awareness sessions on compliance topics
  • Drafting compliance policies and supporting policy updates
  • Monitoring and reporting non-compliance incidents
  • Planning audits and coordinating evidence collection
  • Following up on audit actions and supporting remediation efforts
  • Liaising with external certification bodies and regulatory representatives

Requirements

You will have demonstrable experience in quality management and auditing, with specific knowledge of ISO9001 and ISO27001 standards. A solid understanding of information security, data protection regulations, and compliance frameworks is essential, along with excellent communication and stakeholder management skills and a meticulous, analytical approach.

This advertiser has chosen not to accept applicants from your region.

Audit & Compliance Associate

Hampshire, South East £40000 - £50000 Annually Best Selection

Posted 7 days ago

Job Viewed

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Job Description

permanent

Audit & Compliance Associate

A global electro-mechanical products manufacturing organization is seeking an experienced Audit and Compliance Associate. The candidate will play a key role in ensuring the organisation remains compliant with internal policies, external regulations, and international standards such as ISO9001 and ISO27001. You will work across the compliance and audit functions, supporting operational excellence through internal reviews, policy development, and risk monitoring.

Duties will include:

  • Conducting internal audits across customer, operational, and IT controls
  • Tracking regulatory changes relevant to data protection and ISO standards
  • Maintaining and updating the Quality Management System (QMS) and Integrated Management System (IMS) Library
  • Delivering staff training and awareness sessions on compliance topics
  • Drafting compliance policies and supporting policy updates
  • Monitoring and reporting non-compliance incidents
  • Planning audits and coordinating evidence collection
  • Following up on audit actions and supporting remediation efforts
  • Liaising with external certification bodies and regulatory representatives

Requirements

You will have demonstrable experience in quality management and auditing, with specific knowledge of ISO9001 and ISO27001 standards. A solid understanding of information security, data protection regulations, and compliance frameworks is essential, along with excellent communication and stakeholder management skills and a meticulous, analytical approach.

This advertiser has chosen not to accept applicants from your region.

Audit, Compliance and Safety Officer

Islington, London Social Interest Group

Posted today

Job Viewed

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Job Description

contract

Audit, Compliance and Safety Officer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title:Audit, Compliance, and Safety Officer

Location:Central office based in Islington (Around 10 minute walk from Highbury and Islington Station). You will be based at Central office, but will regularly visit various services and have days you can work from home. Unfortunately Central Office alongside other services do not have step free access.

Salary:35,700

Shift Pattern:6 month fixed term contract working Monday to Friday on a flexible basis around 09:00 - 17:00.

About the role

This is an exciting opportunity for you to join the Compliance, Risk, and Audit team, which consists of a Director, Head of Service, and three experienced officers.

You will play a vital role in supporting SIG's strategic direction through commitment to high standards of Governance, Regulatory Compliance, Risk Management and Continuous Improvement. You will contribute to maintaining a safe and transparent working environment which is also psychologically informed for our residents and participants, to help protect and empower our staff, residents, and participants.

Key Responsibilities include:

  • Review reported AINMs and Safeguarding alerts and work collaboratively with teams to implement effective remedial actions, supporting future mitigation
  • Conduct regular service visits and team meetings, focusing on safety reviews, training, and provide practical, informed guidance during these engagements
  • Manage data and analyse trends, creating high quality reports, which are clear and readable
  • Facilitate and support organisational complaints processes to ensure adherence to policy, timescale, and best practice
  • Investigate and lead on whistleblowing concerns and assist the audit and compliance team, champions, Managers, P&C and other relevant teams in acting appropriately on concerns raised and protecting the whistleblower

About you

We are looking for someone who wants to broaden or utilise their experience within Compliance, Audit and Safety, to support the organisation to ensure safety for all. You will have:

  • Previous experience in complaints and incident handling, safeguarding, data protection, and audits
  • Previous experience in governance systems and structures which could include auditing, risk management, investigations, and report writing
  • Previous experience in managing quality standards
  • Working knowledge of health and safety processes and procedures
  • IT Proficiency, ability to learn new software programs, and ability to confidently use and utilise Microsoft programs
  • Ability to write reports in a clear, readable format
  • Proven ability to juggle multiple tasks and competing priorities within a fast-paced environment and meet deadlines
  • Awareness and understanding of the impact of stigma and marginalisation on people who have multiple complex needs
  • Working knowledge and experience of up-to-date legislation in health and safety in care and support settings, and ability to continuously monitor
  • Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

  • 25 days (Full time equivalent) annual leave, increasing with the length of service
  • Employer Pension Contribution
  • Eligibility to register with Blue Light Discount Card
  • Access to discounted tickets for music events, shows, sports and more
  • Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
  • Training and Development, including access to courses, upskilling, and progression plans
  • Employee Assistance Programme, including counselling
  • Life Assurance Scheme
  • Cycle-to-work scheme
  • Annual Staff Awards
  • EDI Ambassador programme
  • Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
  • Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future:Theory of ChangeFurther details can be found on our website here:Theory of Change - Social Interest Group - Social Interest Group.

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on ourwebsite.

Audit | Compliance | Risk Management | Health and Safety | Accident Management | Incident Management | Safety at work | Governance

This advertiser has chosen not to accept applicants from your region.

Audit, Compliance and Safety Officer

Islington, London £35700 Annually Social Interest Group

Posted today

Job Viewed

Tap Again To Close

Job Description

contract

Audit, Compliance and Safety Officer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title:Audit, Compliance, and Safety Officer

Location:Central office based in Islington (Around 10 minute walk from Highbury and Islington Station). You will be based at Central office, but will regularly visit various services and have days you can work from home. Unfortunately Central Office alongside other services do not have step free access.

Salary:35,700

Shift Pattern:6 month fixed term contract working Monday to Friday on a flexible basis around 09:00 - 17:00.

About the role

This is an exciting opportunity for you to join the Compliance, Risk, and Audit team, which consists of a Director, Head of Service, and three experienced officers.

You will play a vital role in supporting SIG's strategic direction through commitment to high standards of Governance, Regulatory Compliance, Risk Management and Continuous Improvement. You will contribute to maintaining a safe and transparent working environment which is also psychologically informed for our residents and participants, to help protect and empower our staff, residents, and participants.

Key Responsibilities include:

  • Review reported AINMs and Safeguarding alerts and work collaboratively with teams to implement effective remedial actions, supporting future mitigation
  • Conduct regular service visits and team meetings, focusing on safety reviews, training, and provide practical, informed guidance during these engagements
  • Manage data and analyse trends, creating high quality reports, which are clear and readable
  • Facilitate and support organisational complaints processes to ensure adherence to policy, timescale, and best practice
  • Investigate and lead on whistleblowing concerns and assist the audit and compliance team, champions, Managers, P&C and other relevant teams in acting appropriately on concerns raised and protecting the whistleblower

About you

We are looking for someone who wants to broaden or utilise their experience within Compliance, Audit and Safety, to support the organisation to ensure safety for all. You will have:

  • Previous experience in complaints and incident handling, safeguarding, data protection, and audits
  • Previous experience in governance systems and structures which could include auditing, risk management, investigations, and report writing
  • Previous experience in managing quality standards
  • Working knowledge of health and safety processes and procedures
  • IT Proficiency, ability to learn new software programs, and ability to confidently use and utilise Microsoft programs
  • Ability to write reports in a clear, readable format
  • Proven ability to juggle multiple tasks and competing priorities within a fast-paced environment and meet deadlines
  • Awareness and understanding of the impact of stigma and marginalisation on people who have multiple complex needs
  • Working knowledge and experience of up-to-date legislation in health and safety in care and support settings, and ability to continuously monitor
  • Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

  • 25 days (Full time equivalent) annual leave, increasing with the length of service
  • Employer Pension Contribution
  • Eligibility to register with Blue Light Discount Card
  • Access to discounted tickets for music events, shows, sports and more
  • Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
  • Training and Development, including access to courses, upskilling, and progression plans
  • Employee Assistance Programme, including counselling
  • Life Assurance Scheme
  • Cycle-to-work scheme
  • Annual Staff Awards
  • EDI Ambassador programme
  • Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
  • Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future:Theory of ChangeFurther details can be found on our website here:Theory of Change - Social Interest Group - Social Interest Group.

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on ourwebsite.

Audit | Compliance | Risk Management | Health and Safety | Accident Management | Incident Management | Safety at work | Governance

This advertiser has chosen not to accept applicants from your region.

Manager, HR Services Audit & Compliance

Huthwaite, East Midlands Fresenius Medical Care North America

Posted 26 days ago

Job Viewed

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Job Description

Manager, HR Services Audit & Compliance, will assist in the execution of FME's compliance program through designing, aligning and rolling-out our HR Services Audit & Compliance program. The role will lead a team who will undertake activities to prevent, detect and respond to emerging risk. The role with partner with global and local teams to define and implement controls, drive third-party management, audits and follow up on remediation measures.
**Your Tasks:**
+ Lead team of Senior Business Analysts including but not limited to establishing goals, assigning tasks and maintaining schedules
+ Design, develop and execute HR Services Audit and Compliance strategy
+ Accountable for developing HR Services Audit and Compliance framework
+ Create and rollout programs to achieve strategic vision
+ Partner with senior stakeholders to determine framework and execution of Global Internal Audit (GIA) intake and coordination for HR Services (HR Managers, HR Operations, Payroll Operations)
+ Ultimately accountable for global internal controls design and implementation for HR Services
+ Provide guidance on local HRS internal controls in alignment to global design and determine if need to remain as local controls
+ Lead discussions with HR and Payroll Global Process Owners on wider global HR and payroll process designs discussions and HR Service model transition efforts
+ Oversee team's administration of periodic audit of Workday, Payroll and Time & Attendance security roles,
+ Collaborate with teams to solution audit findings - determine preventive and corrective actions on both local, regional and global levels
+ Partner with stakeholders to validate new legislative changes and company policies on processes as well as HR, Payroll, Time & Attendance systems to meet compliance
+ Collaborate with Internal Controls, Information Security, Compliance and Data Privacy to ensure thid party contracts and business resiliency management plans are complete and align with Fresenius' standards
+ Act as an escalation for all HR Service teams to resolve compliance related incidents such as but not limited to data breaches, incorrect regulation interpretation affecting pay calculation etc.
+ Oversee, coordinate and report corporate HR risk management semi-annually
+ Accountable for the design and coordination of pre-audit readiness assessment procedures; executed quarterly
+ Drive business management and communication plans and standards for data security incidents (i.e., data breach, data loss)
+ Conceptualize and lead HR Service audit and compliance related training
+ Coordinate and liase with external third parties on audit activities
+ Develop and maintain job aids, checklists and other tools to facilitate execution
+ Communicate updates, system and business changes to stakeholders as needed
+ Collaborate with Quality Assurance and Knowledge Management on wider HR governance quality framework
+ Validate internal and SOX standards and controls are met
+ Take lead consultant role in projects where data handling process flows are being adjusted
+ Oversee team's project work where database migrations or security protocols are impacted
+ Support vendor relationship management including escalation management within respective field
+ Other tasks as assigned by the manager
**Your Profile:**
+ Bachelor's degree or equivalent business experience preferred
+ 6+ years' professional experience either within an HR environment or Audit/Compliance role
+ Multi-country experience with designing or executing internal or external audit and compliance tasks
+ Experience with validating policy or legal changes on processes
+ Experience in implementation of HR or payroll audit/compliance framework
+ Nice to have: experience in HR Service model adoptions or M&A activity
+ Nice to have: experience in creation of business resiliency management plans
+ Nice to have: experience with working with multiple external auditors
+ strong analytical skills to critically evaluate information
+ team player but also able to work independently.
+ Ability to build and maintain strong relationships across functions to drive teams towards success-based results
+ focused, goal driven, accountable, and exhibit significant attention to detail
+ HR and/ or Payroll process knowledge
+ Understanding of SOX, GDPR, data protection, compliance frameworks, audit flows
+ Microsoft tools
+ HCM systems, preferably Workday
+ Preferably ticketing systems, such as ServiceNow
+ Fluent English
+ Preferred additional European language
+ Flexibility in working hours to cover global timezones
+ Willingness to travel for on-site workshops
This advertiser has chosen not to accept applicants from your region.

Audit, Compliance and Safety Officer

London, London Social Interest Group

Posted today

Job Viewed

Tap Again To Close

Job Description

OverviewnJob Title: Audit, Compliance, and Safety OfficernLocation: Central office based in Islington (Around 10 minute walk from Highbury and Islington Station). You will be based at Central office, but will regularly visit various services and have days you can work from home. Central Office alongside other services do not have step-free access.nShift Pattern: 6 month fixed term contract working Monday to Friday on a flexible basis around 09:00 - 17:00.nAbout the rolenThis is an exciting opportunity for you to join the Compliance, Risk, and Audit team, which consists of a Director, Head of Service, and three experienced officers.nYou will play a vital role in supporting SIG's strategic direction through commitment to high standards of Governance, Regulatory Compliance, Risk Management and Continuous Improvement. You will contribute to maintaining a safe and transparent working environment which is also psychologically informed for our residents and participants, to help protect and empower our staff, residents, and participants.nResponsibilities

Review reported AINMs and Safeguarding alerts and work collaboratively with teams to implement effective remedial actions, supporting future mitigationnConduct regular service visits and team meetings, focusing on safety reviews, training, and provide practical, informed guidance during these engagementsnManage data and analyse trends, creating high quality reports, which are clear and readablenFacilitate and support organisational complaints processes to ensure adherence to policy, timescale, and best practicenInvestigate and lead on whistleblowing concerns and assist the audit and compliance team, champions, Managers, P&C and other relevant teams in acting appropriately on concerns raised and protecting the whistleblower

About younWe are looking for someone who wants to broaden or utilise their experience within Compliance, Audit and Safety, to support the organisation to ensure safety for all. You will have:

Previous experience in complaints and incident handling, safeguarding, data protection, and auditsnPrevious experience in governance systems and structures which could include auditing, risk management, investigations, and report writingnPrevious experience in managing quality standardsnWorking knowledge of health and safety processes and proceduresnIT Proficiency, ability to learn new software programs, and ability to confidently use and utilise Microsoft programsnAbility to write reports in a clear, readable formatnProven ability to juggle multiple tasks and competing priorities within a fast-paced environment and meet deadlinesnAwareness and understanding of the impact of stigma and marginalisation on people who have multiple complex needsnWorking knowledge and experience of up-to-date legislation in health and safety in care and support settings, and ability to continuously monitornAlignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

What we offer

25 days (Full time equivalent) annual leave, increasing with the length of servicenEligibility to register with Blue Light Discount CardnAccess to discounted tickets for music events, shows, sports and morenReflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at worknTraining and Development, including access to courses, upskilling, and progression plansnEmployee Assistance Programme, including counsellingnLife Assurance SchemenAnnual Staff AwardsnBe part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.nJoin an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.nSIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.nAbout Social Interest Group (SIG)nSIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.nWant to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change. Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.nAdditional informationnPlease note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.nPlease note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.nFor Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email or call our central office on to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.nUnfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.nAdditional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.nAudit | Compliance | Risk Management | Health and Safety | Accident Management | Incident Management | Safety at work | GovernancenCentral Office - Audit, Compliance And Riskn#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.

Operations Audit and Compliance Assistant

Dingo Recruitment Ltd

Posted 15 days ago

Job Viewed

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Job Description

permanent

We have a fantastic new opportunity as an Operations Audit and Compliance Assistant for a leading Self-Storage company! You will support a small, friendly team with multi-site retail audit and compliance. You will travel to stores in London and across England as part of the role seeing different stores nearly everyday.


Duties such as:

  • Drive to stores as required for audit and compliance checks.
  • Assis.






WHJS1_UKTJ

This advertiser has chosen not to accept applicants from your region.
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Operations Audit and Compliance Assistant

Surrey, South East Gravity Recruit Limited

Posted 15 days ago

Job Viewed

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Job Description

permanent

Our client is looking to recruit anOperations Audit and Compliance Assistant to join their team.

The successful candidate will be responsible for providing support to the Compliance team, and more broadly, supporting store operations with their duty to comply with laws, regulations and internal operating procedures thereby minimizing any risks to the business.

This is a permanent, full-time role base.


WHJS1_UKTJ

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Regulatory Compliance Officer

Bristol, South West Pontoon

Posted 4 days ago

Job Viewed

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Job Description

contract

Job Title: Regulatory Compliance Officer
Location: Hybrid - Castle Donington or Bristol (initially more office-based for training, then minimum 2 days/week - Monday is team anchor day)
Contract Length: 6 months initially (potential for extension)
Rate: 25.50 per hour PAYE

About the Role

A newly formed regulatory compliance team is seeking a proactive and detail-oriented Regulatory Compliance Officer to support the handling of escalated customer complaints. This role involves independently reviewing complex cases, preparing formal responses, and compiling case files for external regulatory bodies.

The successful candidate will play a key role in ensuring the organisation meets its regulatory obligations while maintaining high standards of customer service and accountability.

Key Responsibilities

  • Manage complaints escalated to Stage 3 and Stage 4 of the formal complaints procedure.
  • Gather and assess information from internal systems and colleagues to build a comprehensive timeline of events.
  • Independently determine whether the organisation's position should be upheld or overruled and propose remedies where appropriate.
  • Draft and issue Stage 3 letters to customers, either offering a resolution or placing the case in "deadlock".
  • Prepare structured case files for submission to external regulators, including timelines, evidence, and the organisation's final position.
  • Maintain accurate records of escalated complaints, including outcomes and regulatory findings.
  • Support the wider Regulatory Compliance Team with related duties as required.

Skills & Experience

  • Strong written communication skills, with the ability to produce clear, concise, and professional correspondence.
  • Proven ability to interrogate qualitative information, assess complex scenarios, and make sound decisions.
  • Experience in complaint handling, regulatory compliance, or customer resolution roles.
  • Highly organised, with excellent attention to detail and the ability to manage multiple cases simultaneously.
  • Comfortable working independently and taking ownership of outcomes.
  • Background in a regulated industry (e.g., utilities, telecoms, financial services).
  • Familiarity with regulatory frameworks such as the Electricity Act, licence conditions, or regulator guidance.

Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not hear from us within 48 hours, your application has not been successful on this occasion. However, we may retain your details for future suitable opportunities.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

This advertiser has chosen not to accept applicants from your region.

Regulatory Compliance Officer

Castle Donington, East Midlands Pontoon

Posted 5 days ago

Job Viewed

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Job Description

contract

Job Title: Regulatory Compliance Officer
Location: Hybrid - Castle Donington or Bristol (initially more office-based for training, then minimum 2 days/week - Monday is team anchor day)
Contract Length: 6 months initially (potential for extension)
Rate: 25.50 per hour PAYE

About the Role

A newly formed regulatory compliance team is seeking a proactive and detail-oriented Regulatory Compliance Officer to support the handling of escalated customer complaints. This role involves independently reviewing complex cases, preparing formal responses, and compiling case files for external regulatory bodies.

The successful candidate will play a key role in ensuring the organisation meets its regulatory obligations while maintaining high standards of customer service and accountability.

Key Responsibilities

  • Manage complaints escalated to Stage 3 and Stage 4 of the formal complaints procedure.
  • Gather and assess information from internal systems and colleagues to build a comprehensive timeline of events.
  • Independently determine whether the organisation's position should be upheld or overruled and propose remedies where appropriate.
  • Draft and issue Stage 3 letters to customers, either offering a resolution or placing the case in "deadlock".
  • Prepare structured case files for submission to external regulators, including timelines, evidence, and the organisation's final position.
  • Maintain accurate records of escalated complaints, including outcomes and regulatory findings.
  • Support the wider Regulatory Compliance Team with related duties as required.

Skills & Experience

  • Strong written communication skills, with the ability to produce clear, concise, and professional correspondence.
  • Proven ability to interrogate qualitative information, assess complex scenarios, and make sound decisions.
  • Experience in complaint handling, regulatory compliance, or customer resolution roles.
  • Highly organised, with excellent attention to detail and the ability to manage multiple cases simultaneously.
  • Comfortable working independently and taking ownership of outcomes.
  • Background in a regulated industry (e.g., utilities, telecoms, financial services).
  • Familiarity with regulatory frameworks such as the Electricity Act, licence conditions, or regulator guidance.

Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not hear from us within 48 hours, your application has not been successful on this occasion. However, we may retain your details for future suitable opportunities.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

This advertiser has chosen not to accept applicants from your region.
 

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  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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