675 Automation Support jobs in the United Kingdom
IT Support Specialist / IT Help Desk Support at South Jordan, UT 84095
Posted 5 days ago
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Job Description
Location: South Jordan, UT 84095
Duration: 6-12 Months
Pay rate: $21/hr on W2
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Responsibilities include:
Demonstrate strong customer service skills to provide phone support, including:
istening to the customer to gain an accurate understanding of the situation Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Produc ng accurate, detailed documentation at the client, problem, and incident level
Resolving conflict
Responsible for high-quality end-user technical support related to enterprise software and hardware Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
Unde general oversight, provides after-hours and weekend support as needed. The position requires attention to detail, follow-through, teamwork focus and positive attitude.
A understanding of technology and the ability to apply that knowledge to support all existing systems Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
Create positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
Provi es investigation, diagnosis, resolution and recovery for hardware/software problems Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
Excellent customer service skills required.
E cellent communication skills required.
Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment.
P eferred work experience in a technical support role, but not required.
R quired Education: High school diploma or GED with relevant work experience.
Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly.
S lf-motivated and able to work on own initiative in a high-pressure environment.
Willing to work variable shifts including evenings, weekends, and public holidays.
Responsible for high-quality end-user technical support, related to enterprise software and hardware
n understanding of technology and the ability to apply that knowledge to support all existing systems
Pro ides investigation, diagnosis, resolution, and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment.
Please let me know if you are interested in hearing more about this position. Also, feel free to forward this position to someone that you feel might be interested. Time is generally of the essence, so please respond as soon as you can. Thank you.
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Automation Support Engineer
Posted 5 days ago
Job Viewed
Job Description
Suez Shift Pattern
Days & Nights
We have an exciting opportunity to join the growing team with our client who provides cutting edge solutions and services to Automated Warehouses and Distribution Centres globally!
As an Automation Support Engineer you will need to be confident mechanically, electrically and have a solid understanding of Beckhoff PLC with high level fault finding skills and the ability to implement upgrades and make modifications.
Working with the dynamic and established team you will play a critical role in ensuring the smooth operation and maintenance of the automated material handling systems including Dematic Shuttles, Autostores, Robotics and AMR's.
Key Responsibilities of an Automation Support Engineer (Controls)
- Respond to automation faults and breakdowns minimising downtime.
- Fault finding and modifications to control systems.
- Prioritize faults and breakdowns demonstrating a structured problem solving approach.
- Collaborating with the engineering team to resolve complex issues.
- Provide technical support with modifications, maintenance, upgrades for existing safety and PLC Control Systems.
- Carry out system check on PLC/HMI/SCADA systems.
- Engineering Apprenticeship, HNC/ONC
- Experience with fault finding and making modifications to Beckhoff PLC
- Excellent problem-solving skills and attention to detail
- Strong communication skills, both written and verbal.
- Experience of Variable Speed Drives, Motors, and Safety Circuits
- Experience fault-finding on industrial networks including Asi and Profibus.
- Salary £52,000 - 5,000 DOE
- Suez Shift Days & Nights
- Matching Pension up to 7%
- Private Health and Dental Care
- Performance Bonus
- 20 Shifts Holiday
- Overtime
If you feel you are ready to take the next step in your career and have the right skills and experience for this Automation Support Engineer (Controls) role please click Apply or contact Permanent Vacancies team on (phone number removed)
Automation Support Engineer
Posted 5 days ago
Job Viewed
Job Description
Suez Shift Pattern
Days & Nights
We have an exciting opportunity to join the growing team with our client who provides cutting edge solutions and services to Automated Warehouses and Distribution Centres globally!
As an Automation Support Engineer you will need to be confident mechanically, electrically and have a solid understanding of Beckhoff PLC with high level fault finding skills and the ability to implement upgrades and make modifications.
Working with the dynamic and established team you will play a critical role in ensuring the smooth operation and maintenance of the automated material handling systems including Dematic Shuttles, Autostores, Robotics and AMR's.
Key Responsibilities of an Automation Support Engineer (Controls)
- Respond to automation faults and breakdowns minimising downtime.
- Fault finding and modifications to control systems.
- Prioritize faults and breakdowns demonstrating a structured problem solving approach.
- Collaborating with the engineering team to resolve complex issues.
- Provide technical support with modifications, maintenance, upgrades for existing safety and PLC Control Systems.
- Carry out system check on PLC/HMI/SCADA systems.
- Engineering Apprenticeship, HNC/ONC
- Experience with fault finding and making modifications to Beckhoff PLC
- Excellent problem-solving skills and attention to detail
- Strong communication skills, both written and verbal.
- Experience of Variable Speed Drives, Motors, and Safety Circuits
- Experience fault-finding on industrial networks including Asi and Profibus.
- Salary £52,000 - 5,000 DOE
- Suez Shift Days & Nights
- Matching Pension up to 7%
- Private Health and Dental Care
- Performance Bonus
- 20 Shifts Holiday
- Overtime
If you feel you are ready to take the next step in your career and have the right skills and experience for this Automation Support Engineer (Controls) role please click Apply or contact Permanent Vacancies team on (phone number removed)
Automation Support Engineer
Posted 2 days ago
Job Viewed
Job Description
Salary £52,000 -£55,000 DOE
Suez Shift Pattern
Days & Nights
We have an exciting opportunity to join the growing team with our client who provides cutting edge solutions and services to Automated Warehouses and Distribution Centres globally!
As an Automation Support Engineer you will need to be confident mechanically, electrically and have a solid understanding of Beckhoff PLC with high level f.
Automation Support Manager
Posted today
Job Viewed
Job Description
Rate range: GBP 525/day
Possibility of remote work: Hybrid, 3 days WFO
Contract duration: 6 months
Location: London, UK
Minimum years of experience: 10+ years
Must have skills:
ITIL Experience
Service Management process methodology + ITIL v5
Leading operational aspects of large application footprint and operational teams
Familiar with SRE methodology and techniques
Nice to have:
Helix + Remedy ITSM
Microsoft BI reporting
Process Automation
Reporting and analytics
Responsibilities you would expect the subcon to shoulder and execute:
Implementation of GenAI projects
Great stakeholder management and Operations Delivery support/management
Change Management process, alongside the Transition and L1 + L3 support teams
Co-ordination of all escalated incidents (from the L1+ Automation support team) related with the Business Process Automations
Co-ordination via Automation Transition team and L1 Managed Support Service partner, the technical transition process from Development into Production
Responsible for ensuring there is a strong adherence of all Support resources to the Automation Operating Model
Responsible for ensuring there is adequate rota of resources to support both business pipeline of changes + incident remediation over 24/7
Proactive communications and follow-up of incidents with Level 1 support or with other support groups, until they are resolved
PLC Control Systems Engineer - Automation Support Engineer
Posted 6 days ago
Job Viewed
Job Description
Use your PLC software diagnostics skills in a job where no two days are ever the same, because you're working with a variety of different manufacturers, finding and solving their faults with PLC HMI SCADA controlled systems. Everyone's different, so it stretches your PLC software / diagnostics skills, keeps things interesting.
You: You're happy to work with different PLC software from Rockwell Automation / Allen Bradley, Siemens, Omron, and the others wouldn't frighten you too much. You like solving industrial automation issues- maybe you've already done that in-house as the Automation Engineer for your present company- and you want to do more of it.
Salary, of around £44000 plus paid overtime, extra pay for out of hours working, profit share combine to bring a package of £4- 5K, plus K car allowance, plus other benefits, pension, holidays etc.
Location: ALONG THE M62 = perfect. Runcorn, St Helens, Warrington, Altrincham, Salford, Manchester across to Huddersfield would all be good-- this puts you within reach of the main customer sites.
Driving licence essential. Regrettably there is no sponsorship for a UK work permit with this vacancy.
Sounds good? Then contact Mark Burnard at Hartland Recruitment for more details.
Hartland Recruitment- More than just a technical recruitment agency. Your specialist technical recruitment partner for 35 years. We've been connecting skilled engineers with leading automation and machinery manufacturers across the UK since 1990. Trusted by companies and professionals alike, we don't just find jobs - we build better careers.
Looking for your next job in Electrical, Mechanical Design, Service Commissioning Engineering, or PLC HMI SCADA control? Want to be treated like a human being? Send us your CV.
PLC Control Systems Engineer - Automation Support Engineer
Posted 6 days ago
Job Viewed
Job Description
Use your PLC software diagnostics skills in a job where no two days are ever the same, because you're working with a variety of different manufacturers, finding and solving their faults with PLC HMI SCADA controlled systems. Everyone's different, so it stretches your PLC software / diagnostics skills, keeps things interesting.
You: You're happy to work with different PLC software from Rockwell Automation / Allen Bradley, Siemens, Omron, and the others wouldn't frighten you too much. You like solving industrial automation issues- maybe you've already done that in-house as the Automation Engineer for your present company- and you want to do more of it.
Salary, of around £44000 plus paid overtime, extra pay for out of hours working, profit share combine to bring a package of £4- 5K, plus K car allowance, plus other benefits, pension, holidays etc.
Location: ALONG THE M62 = perfect. Runcorn, St Helens, Warrington, Altrincham, Salford, Manchester across to Huddersfield would all be good-- this puts you within reach of the main customer sites.
Driving licence essential. Regrettably there is no sponsorship for a UK work permit with this vacancy.
Sounds good? Then contact Mark Burnard at Hartland Recruitment for more details.
Hartland Recruitment- More than just a technical recruitment agency. Your specialist technical recruitment partner for 35 years. We've been connecting skilled engineers with leading automation and machinery manufacturers across the UK since 1990. Trusted by companies and professionals alike, we don't just find jobs - we build better careers.
Looking for your next job in Electrical, Mechanical Design, Service Commissioning Engineering, or PLC HMI SCADA control? Want to be treated like a human being? Send us your CV.
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Help Desk Manager
Posted 15 days ago
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Job Description
Help Desk Manager
Northampton - Hybrid - 3 days a week
50,000 - 55,000 / 6 Month FTC
Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.
You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus.
We're looking for candidates who possess the following:
- Proven experience working as a Help Desk Manager
- Strong knowledge of ITIL and ITSM best practice
- Experience of migrating a help desk is a bonus
If the above sounds of interest please apply for more information
Help desk Administrator
Posted 15 days ago
Job Viewed
Job Description
Berry Recruitment have a new exciting opportunity for a Help desk Administrator for a busy client based in King's Lynn.
The Role:
You will be responsible for assisting the help desk team that manage an active diary of growing teams that consists of engineers, electricians, general maintenance and project engineers.
You'll need to be proactive and ready to solve problems with the help of the team and you will also be responsible for ensuring that engineers have a full but manageable workload.
You will be required to have good organisational skills, have good IT skills and excellent customer service skills.
Duties required include:
- Diary Management & Logistics of Engineers
- Procurement of Parts for Jobs
- Quotations
- Call Handling
- Emails
- Offering Updates of Appointments to Customers and Managing these Processes
Pay: 23, ,000.00 per year
Previous experience within Administration and working within an Administration environment is required.
For further information, please contact Lauren at Berry Recruitment, King's Lynn.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.