1027 Aviva jobs in Norwich

Position Overview
We're seeking a proactive, empathetic Customer Service Representative to join our team and deliver exceptional support across multiple channels—phone, email, live chat, and face-to-face. You’ll be the trusted voice of our organization, resolving inquiries, processing requests, and representing our values every day.

Key Responsibilities

• Respond to customer inquiries with courtesy and efficiency across platforms (phone, email, chat, social media)
• Process orders, payments, and returns accurately
• Resolve complaints by identifying issues and providing clear, effective solutions
• Collaborate with internal teams to escalate technical or policy-related concerns
• Maintain accurate records of customer interactions and outcomes
• Aim for high first-contact resolution and consistent customer satisfaction

Essential Skills & Attributes

• Excellent written and verbal communication
• Strong empathy, active listening, and patience
• Problem‑solving mindset and ability to stay calm under pressure
• Proficiency with CRM systems and Microsoft Office / Google Workspace
• Ability to multitask and manage time effectively
• Prior customer service or retail experience favored

Work Environment

• Flexible arrangements such as in-office, remote, or hybrid setups depending on team needs
• A supportive, team-oriented culture focused on continuous improvement and quality service
• Opportunities for growth into supervisory or specialist roles with performance recognition

Join Our Team as a Customer Service Executive!

Are you passionate about helping others and making a difference in your community? We're looking for a cheerful and professional Customer Service Executive to join our dynamic team in the public services sector!

Contract Type: Temporary

Location : Breckland, IP25 6JB

Salary : 12.21 per hour
Start Date: September 2, 2025
Working Pattern: Full Time, Monday to Friday - combination of the below hours on a rota

8.30 - 5pm

8.00 - 4.30pm

9.30 - 6pm

What You'll Do:

• Provide outstanding support to our customers
• Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn. Including taking payments and raising worksheets.
• Collaborate with team members to enhance service delivery and promote a positive experience.
• Maintain accurate records and assist in administrative tasks as required.

What We're Looking For:

• Exceptional communication skills, both verbal and written.
• A friendly demeanour that radiates positivity.
• Strong problem-solving abilities and a proactive approach to challenges.
• Previous experience in customer service is a plus but not essential!

Why Join Us?

• Be part of a vibrant and supportive team dedicated to public service.
• Enjoy opportunities for professional growth and development.
• Contribute to making a positive impact in the lives of others in your community.

If you're ready to embark on an exciting journey and make a real difference, we want to hear from you!

Apply Now! Let's create a better tomorrow, together!

We can't wait to welcome you to our team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Berry Recruitment have a new exciting opportunity for a Customer Service Administrator for a busy client based in King's Lynn.

The Role:

You will be responsible for assisting the help desk team that manage an active diary of growing teams that consists of engineers, electricians, general maintenance and project engineers.

You'll need to be proactive and ready to solve problems with the help of the team and you will also be responsible for ensuring that engineers have a full but manageable workload.

You will be required to have good organisational skills, have good IT skills and excellent customer service skills.

Duties required include:

• Diary Management & Logistics of Engineers
• Procurement of Parts for Jobs
• Quotations
• Call Handling
• Emails
• Offering Updates of Appointments to Customers and Managing these Processes

Pay: 23, ,000.00 per year

Previous experience within Administration and working within an Administration environment is required.

For further information, please contact Lauren at Berry Recruitment, King's Lynn.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

• Handling inbound customer calls, emails, and live chat inquiries.
• Providing accurate information about products and services.
• Troubleshooting customer issues and finding effective solutions.
• Processing orders, returns, and exchanges efficiently.
• Maintaining detailed and accurate customer records.
• Escalating complex queries to senior team members or relevant departments.
• Identifying opportunities to improve the customer experience.
• Adhering to company policies and service level agreements (SLAs).
• Gathering customer feedback to help improve services.

Buyaparcel are a well-established online retailer, specialising in Plumbing, Tools and Garden products. In addition to our online markets, we have the well-respected Godfreys brand in the local area which offers a bespoke Kitchen and Bathroom design service and a fully stocked Plumbers Merchants.

Due to continuous expansion, we require an enthusiastic and easy going individual to join our customer .

WHJS1_UKTJ

An exciting new job opportunity has arisen for a committed Hospitality Manager to work in amazing care home based in the Brooke, Norwich area. You will be working for one of UK's leading health care providers

This care home really gets to know the residents and the staff pride themselves on offering the highest quality care tailored to their needs

**To be considered for this position you must have experience of Hospitality Management**

As the Hospitality Manager your key responsibilities include:

• Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery
• Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service
• Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded
• Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner
• Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness
• Maintain and manage best first impression experience
• Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility

The following skills and experience would be preferred and beneficial for the role:

• Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
• Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders
• Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive
• Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements
• Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness
• Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control
• Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service

The successful Hospitality Manager will receive an excellent salary of £30,000 per annum. This exciting position is a permanent full time role working 40 hours a week from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:

• Refer-a-friend*
• Reward Gateway - discounts, wellbeing, employee assistance & much more
• Comprehensive induction and paid training programme with career prospects
• Excellent working environment
• Cost of DBS*
• We are a Living Wage Employer

Reference ID: 7092

To apply for this fantastic job role, please call on or send your CV

Key Responsibilities:

Qualifications:

Skills:

What We Offer:

Eden Brown Synergy are working with a large organisation in Norwich who are looking for a number of inbound Call Handlers to join their busy team.

Location: Norwich City Centre

Working pattern: is Mon-Fri, 9am-5pm and on-site work while on training, after training hybrid (office & home working)
Duration: 3 months initially
Pay rate: 13.80 PAYE per hour + holiday pay
Parking: Parking available, however, needs to be booked in advance, good public transport links.

Interview: Group Interviews - planned for Monday 1st Sept and Wednesday 3rd Sept. Group interview will be face to face at the Norwich office.

Start Date: Monday 29th September

The roles:

• These roles are similar to a switchboard - they will direct the calls to the correct area of the business - to enhance the customer experience and save customers bouncing around the system and reduce e calls call demand into the fulfilment team.
• The calls are an average of 2 mins - approx. 100 per day. - the person must understand the customer demand and direct the customers to the correct area.
• There will be a set of questions (tool) to direct the calls - this tool is being built and will tell the person which demand is directed to which route.
• The person will also be required to demand capture to so the call data can be analysed.
• Must have excellent communication skills/ customer service and empathy and the ability to utilise the system.
• There are no data protection questions asked at this stage as this will be verified by the end team.
• The initial training is for 1 week.

Please only apply for the roles if you are available on either of the above interview dates and can easily commute to Norwich City Centre.

Please only apply of you are available on no more than 2 week's notice.

Thank you

Charlotte

(phone number removed)

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.