755 B Q jobs in the United Kingdom
Customer Service
Posted 13 days ago
Job Viewed
Job Description
Customer Service
Location: Dundee
Pay Rates: £13.42 to £31.37 per hour (depending on shift pattern choice)
Contract: Temporary to Permanent
Start Date: 13/10/2025
Training: Full-time, 100% attendance required for the first 6 weeks
Do you type 50+ words per minute with 98% accuracy? If so, put your skills to work in a role that truly matters by joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.
As part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ ) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.
As a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service.
This is more than a call handler role - it's a chance to make a real difference, every single shift.
We're looking for individuals who can:
* Communicate clearly and empathetically under pressure
* Think critically and follow structured processes
* Type at least 50 words per minute with 98% accuracy
* Stay composed in emotionally challenging situations
You'll support Relay UK, a service that enables deaf, hard of hearing, and speech-impaired individuals to contact emergency services. Your typing accuracy ensures no detail is missed when it matters most.
Shift Patterns
We offer a variety of shift options to suit different lifestyles.
Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Training will be full-time and may include evenings.
Full Training & Career Progression
You'll receive comprehensive training and ongoing support. Within six months, you'll be upskilled and will be expected to answer 999 emergency calls and any other call streams, as required.
Rewards & Benefits:
* Competitive pay & overtime opportunities
* Career development opportunities
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday
Application Process
1. Interview & Audio Typing Screening (50 WPM @ 98% accuracy)
2. Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy)
3. Pre-employment Checks (DBS & references)
Ready to Make a Real Difference?
If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.
We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service
Posted 13 days ago
Job Viewed
Job Description
Role: Customer Service
Location: L3 9QJ - Liverpool
Contract Type: Temporary ongoing
Pay Rate: £14.00 per hour & Ethical upselling rewards-up to £6,000 in vouchers
Working Pattern: Full-time, 37.5 hours/week, Monday-Friday (between 08:00-18:00 on a 3-week rota)
Hybrid Working: 2 days per week (after training and competency achieved)
Training: 4 weeks (100% attendance required)
About the Role
Be part of the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. We are looking for Customer Service Agents who will support and resolve customers queries.
You'll be the first point of contact-whether they reach out or we contact them-and you'll help resolve issues related to orders, billing, faults, and complaints. Working across multiple products (broadband, mobile, PSTN, and future services), you'll provide first time query resolution by using your listening and problem-solving skills to deliver a smooth and supportive experience.
Key Responsibilities
* Provide first-contact resolution across voice, chat, and digital channels
* Take ownership of customer issues and complaints
* Support across multiple products and services
* Guide customers on self-service options
* Follow processes and diagnostics accurately
* Contribute to continuous improvement activities
Skills Required
* Excellent communication and listening skills
* Strong problem-solving and decision-making
* Multi-product knowledge and system navigation
* Attention to detail and process adherence
* Resilience, adaptability, and accountability whilst working in a fast-paced environment
* Customer Service experience in a Call Centre
Benefits
* Competitive pay and reward incentives
* Hybrid working options
* Full paid training
* Access to Blue Arrow training portal
* Pension scheme
* 28 days paid holiday
We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Customer Service Representative – Job Description
We are seeking a motivated and service-oriented Customer Service Representative to join our team in the Hospitality and Tourism industry. This hybrid role, located on Queen Street in Auckland, is ideal for individuals who enjoy working with people and thrive in fast-paced environments.
As a Customer Service Representative, you will play a key role in delivering exceptional service to our guests, clients, and visitors. You will handle a variety of customer interactions, including inquiries, bookings, complaints, and general support, across phone, email, and face-to-face channels. Your goal will be to ensure each customer has a smooth, helpful, and positive experience from start to finish.
We welcome applicants with no prior experience, as we offer one-on-one professional training to help you gain the skills and confidence needed to succeed. If you are enthusiastic, reliable, and eager to learn, this is an excellent opportunity to build your career in the hospitality sector.
Key Responsibilities:
- Assist customers with bookings, reservations, inquiries, and complaints
- Maintain accurate and up-to-date records of customer interactions
- Provide clear and friendly communication across multiple channels
- Collaborate with internal departments to meet customer needs
- Handle transactions or payment processing as required
- Promote services, products, and special offers when appropriate
- Maintain a positive and professional image at all times
Requirements:
- No prior experience necessary; full training will be provided
- Excellent verbal and written communication skills
- Strong problem-solving abilities and a customer-oriented mindset
- Ability to multitask and perform well under pressure
- Flexible availability, including evenings and weekends
- A willingness to learn and grow in a team environment
If you are passionate about delivering great service and looking for a supportive team that values your development, we encourage you to apply.
Company Details
Customer Service Advisor
Posted today
Job Viewed
Job Description
Where : BT Glasgow Contact Centre - Alexander Bain House
Full Time: Permanent
Salary: £25.087 rising to £5.684 after 8 months, plus uncapped commission
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.
At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Glasgow Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.
We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What's in it for you?
- Competitive Salary : Starting at £25,087, rising to £25 84 after 8 months, plus an uncapped commission scheme
- Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
- Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
- Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts : Save on EE & BT products, including mobile and broadband.
- Career Development : Support in achieving the career you want without limits.
- Season Ticket Travel Loan : Funds for your travel to and from work.
- Volunteering Days : Give back to your local community.
- Optional Private Healthcare and Dental : Protection for you and your family.
Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Representative
Posted today
Job Viewed
Job Description
Where : BT Glasgow Contact Centre - Alexander Bain House
Full Time: Permanent
Salary: £25.087 rising to £5.684 after 8 months, plus uncapped commission
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.
At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Glasgow Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.
We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What's in it for you?
- Competitive Salary : Starting at £25,087, rising to £25 84 after 8 months, plus an uncapped commission scheme
- Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
- Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
- Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts : Save on EE & BT products, including mobile and broadband.
- Career Development : Support in achieving the career you want without limits.
- Season Ticket Travel Loan : Funds for your travel to and from work.
- Volunteering Days : Give back to your local community.
- Optional Private Healthcare and Dental : Protection for you and your family.
Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor
Posted today
Job Viewed
Job Description
Where : BT Glasgow Contact Centre - Alexander Bain House
Full Time: Permanent
Salary: £25.087 rising to £5.684 after 8 months, plus uncapped commission
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.
At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Glasgow Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.
We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What's in it for you?
- Competitive Salary : Starting at £25,087, rising to £25 84 after 8 months, plus an uncapped commission scheme
- Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
- Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
- Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts : Save on EE & BT products, including mobile and broadband.
- Career Development : Support in achieving the career you want without limits.
- Season Ticket Travel Loan : Funds for your travel to and from work.
- Volunteering Days : Give back to your local community.
- Optional Private Healthcare and Dental : Protection for you and your family.
Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor
Posted today
Job Viewed
Job Description
Where : BT Glasgow Contact Centre - Alexander Bain House
Full Time: Permanent
Salary: £25.087 rising to £5.684 after 8 months, plus uncapped commission
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.
At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Glasgow Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.
We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What's in it for you?
- Competitive Salary : Starting at £25,087, rising to £25 84 after 8 months, plus an uncapped commission scheme
- Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
- Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
- Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts : Save on EE & BT products, including mobile and broadband.
- Career Development : Support in achieving the career you want without limits.
- Season Ticket Travel Loan : Funds for your travel to and from work.
- Volunteering Days : Give back to your local community.
- Optional Private Healthcare and Dental : Protection for you and your family.
Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
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Customer Service Representative
Posted today
Job Viewed
Job Description
Where : BT Glasgow Contact Centre - Alexander Bain House
Full Time: Permanent
Salary: £25.087 rising to £5.684 after 8 months, plus uncapped commission
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.
At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Glasgow Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.
We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What's in it for you?
- Competitive Salary : Starting at £25,087, rising to £25 84 after 8 months, plus an uncapped commission scheme
- Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
- Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
- Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts : Save on EE & BT products, including mobile and broadband.
- Career Development : Support in achieving the career you want without limits.
- Season Ticket Travel Loan : Funds for your travel to and from work.
- Volunteering Days : Give back to your local community.
- Optional Private Healthcare and Dental : Protection for you and your family.
Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor
Posted today
Job Viewed
Job Description
Where : BT Glasgow Contact Centre - Alexander Bain House
Full Time: Permanent
Salary: £25.087 rising to £5.684 after 8 months, plus uncapped commission
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.
At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Glasgow Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.
We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What's in it for you?
- Competitive Salary : Starting at £25,087, rising to £25 84 after 8 months, plus an uncapped commission scheme
- Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
- Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
- Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts : Save on EE & BT products, including mobile and broadband.
- Career Development : Support in achieving the career you want without limits.
- Season Ticket Travel Loan : Funds for your travel to and from work.
- Volunteering Days : Give back to your local community.
- Optional Private Healthcare and Dental : Protection for you and your family.
Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Representative
Posted today
Job Viewed
Job Description
Where : BT Glasgow Contact Centre - Alexander Bain House
Full Time: Permanent
Salary: £25.087 rising to £5.684 after 8 months, plus uncapped commission
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.
At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Glasgow Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.
We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What's in it for you?
- Competitive Salary : Starting at £25,087, rising to £25 84 after 8 months, plus an uncapped commission scheme
- Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
- Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
- Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts : Save on EE & BT products, including mobile and broadband.
- Career Development : Support in achieving the career you want without limits.
- Season Ticket Travel Loan : Funds for your travel to and from work.
- Volunteering Days : Give back to your local community.
- Optional Private Healthcare and Dental : Protection for you and your family.
Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?