45,814 Banking Institutions jobs in the United Kingdom
Customer Service Team Leader - Financial Services
Posted 19 days ago
Job Viewed
Job Description
Key Responsibilities:
- Lead, coach, and motivate a team of customer service advisors to achieve performance targets.
- Monitor team performance, providing regular feedback and conducting performance reviews.
- Handle escalated customer queries and complaints, resolving them efficiently and professionally.
- Ensure adherence to service level agreements (SLAs) and company policies.
- Develop and implement strategies to enhance the customer experience and improve customer satisfaction.
- Train new team members and provide ongoing professional development for existing staff.
- Analyse customer service data to identify trends, areas for improvement, and opportunities for upselling or cross-selling.
- Collaborate with other departments to resolve customer issues and improve processes.
- Maintain up-to-date knowledge of financial products, services, and regulatory requirements.
- Promote a positive and supportive team environment, fostering a culture of excellent customer service.
- Contribute to the continuous improvement of customer service operations.
- Ensure compliance with all relevant financial regulations and data protection laws.
- Proven experience (3+ years) in a customer service role, with at least 1 year in a supervisory or team leadership capacity.
- Experience within the financial services sector is highly desirable.
- Excellent understanding of customer service principles and best practices.
- Strong leadership, coaching, and motivational skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Ability to analyse data and report on team performance.
- Proficiency in CRM systems and standard office software.
- Ability to work effectively in a hybrid environment.
- A strong commitment to customer satisfaction and service excellence.
- Knowledge of financial products and regulations would be advantageous.
Customer Service
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for for a Client Co ordinator who has strong computer abilities and can multitask.
Your day to day duties include taking inbound calls, or reacting to emails, assigning engineers to call out for maintenance type issues. You will be expected to assign the right type of engineer depending on the issue and be comfortable with UK geography.
You will be IT literate, be friendly, be able to make decision and take ownership of any issues, as well as have exceptional customer service and admin skills. You will have an eye for detail and possess a proven ability to work under pressure.
Hours are Monday to Friday 8.30am to 5.30pm with an hour for lunch.
The company offer a salary of up to 28000pa and offer a number of social engagements including drinks, pizza and quiz afternoon/nights. There is also the added bonus of free car parking and 21days holiday with 8 bank holidays.
Customer Service
Posted 7 days ago
Job Viewed
Job Description
Hybrid
Crewe
6 month FTC initially with possibility of permanant position
Are you passionate about delivering outstanding customer service and making a real difference in people’s lives? We’re recruiting for a Customer Operations Specialist to join a dynamic and supportive operations team at a leading organisation committed to excellence and integrity.This is a hybrid role based at the head office, offering flexibility and a fast-paced, rewarding environment where your communication skills and attention to detail will shine.
Key Responsibilities- Claims Processing: Accurately assess and process customer claims, ensuring compliance and fraud prevention.
- Customer Support: Provide first-class service across multiple channels including phone, email, live chat, post, and social media.
- Data Management: Maintain and update customer records with precision and care.
- Credit Control: Reconcile payments, manage ledgers, and apply effective credit control measures.
- Sensitive Interactions: Handle vulnerable situations and policy closures with empathy and professionalism.
- Digital Engagement: Encourage customers to adopt digital platforms for easier access to services.
- Compliance & Reporting: Follow data protection procedures and report breaches promptly.
- Performance Driven: Meet and exceed KPIs while delivering positive customer outcomes.
- Team Collaboration: Work closely with internal teams to resolve issues and improve service delivery.
- Excellent written and verbal communication skills
- A compassionate and solution-focused approach
- Strong organisational skills and attention to detail
- Ability to work independently and collaboratively
- Solid administrative skills and Microsoft Office proficiency
- Hybrid working available
- Based at head office
This is a fantastic opportunity to join a team that values professionalism, responsibility, and customer focus. If you’re looking for a role where you can grow, contribute meaningfully, and be part of a supportive environment — we’d love to hear from you.
Leanne (phone number removed) or email (url removed)
INDCOM
Customer Service
Posted 7 days ago
Job Viewed
Job Description
Full-Time | Monday to Friday | 26,000+ (DOE)
Are you a customer-focused professional with previous office-based experience? Do you thrive in a fast-paced environment and have excellent communication skills via phone and email? If so, we want to hear from you!
About the Role
Join our clients dynamic customer service team in Brackley, where you'll be responsible for:
- Providing top-notch customer support via phone and email
- Handling inquiries, resolving issues, and ensuring customer satisfaction
- Maintaining accurate records and working collaboratively with colleagues
What We're Looking For
We're seeking candidates with: Previous office-based customer service experience / Strong verbal and written communication skills / A proactive and professional approach to customer interactions
Solid PC skills are essential
What We Offer
- Competitive salary starting at 26,000+ (depending on experience) / A friendly, supportive team in an office-based role / Full-time hours, Monday to Friday
If you are looking for a new CUSTOMER SERVICE role, why wait. APPLY NOW
Customer Service
Posted 8 days ago
Job Viewed
Job Description
This is a fast-paced role where you will be responsible for managing customer queries, liaising with client depots to ensure the customer's requirements are being met and identifying opportunities for sales growth. This is a varied and challenging role which will involve managing invoice and credit queries, collating weekly KPI data and producing performance reports when required.
Successful applicants should demonstrate the following:
Significant experience working within a customer service role, preferably within the Construction/Hire industry.
Ability to work effectively within a fast-paced environment whilst building strong relationships with both internal and external stakeholders.
Excellent administration skills with experience using MS Office packages and strong attention to detail.
Driving licence is preferred but not essential.
Has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As an employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests)
Monday to Friday, 8am-4:30pm (30 minute lunch)
Apply today
Customer Service
Posted 13 days ago
Job Viewed
Job Description
Walsall
08:30 am-17:00 pm
12.50 - 13 per hour
My client based in Walsall are looking for a customer service administrator to join their team.
Customer Service administrator
Duties of a customer service administrator include:
Data entry
Attention to detail
Overseeing a shared email
Taking inbound calls
Handling enquiries
Inputting orders into system
Customer service excellence
Quoting for orders
Attention to detail
Customer Service
Posted 14 days ago
Job Viewed
Job Description
Join a thriving beauty company in London as a Customer Service professional, where you'll play a pivotal role in ensuring exceptional support for customers. This permanent position offers a rewarding opportunity to contribute to a fast growing company.
Client Details
This retail company is a well-established, medium-sized organisation operating in London. Known for its commitment to delivering high-quality products and excellent service, it provides a stable and professional environment for its employees.
Description
The main purpose of this role is to manage the order to invoice process for the UK domestic market, and to provide support and cover to other markets according to requirements. The Customer Service coordinator will receive orders into the system, will work with logistics providers to ensure on-time delivery, will be responsible for accurate invoicing and resolving customer claims.
knowledge and experience
* Managing the order to invoice process ensuring on-time delivery to all customers in the UK region including department stores, high street chains and pharmacies, pure players
* Processing orders from UK customers and coordinating with our Logistics partners to ensure customer requirements are met.
* Liaising with 3PLs, Sales team and customers regarding order queries
* Dealing with stock issues effectively
* Actively seeking improvement on logistics processes to reduce cost
* Identifying and resolving shipping issues and creating best practice
* Responsible for setting up and creating new lines with customers
* Ad hoc activities to support Supply Chain and the wider team
* Microsoft Dynamics experience useful
Profile
A successful Customer Service professional should have:
- Previous experience in a customer-focused role, ideally in the retail industry.
- Strong communication and problem-solving skills.
- Attention to detail and the ability to manage multiple tasks effectively.
- Proficiency in using customer service software and standard office tools.
- A proactive and positive approach to customer interactions.
- Knowledge of retail operations and customer care best practices.
Job Offer
- A competitive salary of 25,000 - 30,000
- Permanent position with growth opportunities in the retail industry.
- Comprehensive training and professional development support.
- An inclusive and supportive work environment in London.
- Employee benefits package to enhance your work-life balance.
Be The First To Know
About the latest Banking institutions Jobs in United Kingdom !
Customer Service
Posted 14 days ago
Job Viewed
Job Description
Customer Service
Location: Glasgow
Pay Rates: 13.42 to 31.37 per hour (depending on shift pattern choice)
Contract: Temporary to Permanent
Start Date: 20/10/2025
Training: Full-time, 100% attendance required for the first 6 weeks
Do you type 50+ words per minute with 98% accuracy? If so, put your skills to work in a role that truly matters by joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.
As part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ ((phone number removed)) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.
As a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service.
This is more than a call handler role - it's a chance to make a real difference, every single shift.
We're looking for individuals who can:
* Communicate clearly and empathetically under pressure
* Think critically and follow structured processes
* Type at least 50 words per minute with 98% accuracy
* Stay composed in emotionally challenging situations
You'll support Relay UK, a service that enables deaf, hard of hearing, and speech-impaired individuals to contact emergency services. Your typing accuracy ensures no detail is missed when it matters most.
Shift Patterns
We offer a variety of shift options to suit different lifestyles.
Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Training will be full-time and may include evenings.
Full Training & Career Progression
You'll receive comprehensive training and ongoing support. Within six months, you'll be upskilled and will be expected to answer 999 emergency calls and any other call streams, as required.
Rewards & Benefits:
* Competitive pay & overtime opportunities
* Career development opportunities
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday
Application Process
1. Interview & Audio Typing Screening (50 WPM @ 98% accuracy)
2. Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy)
3. Pre-employment Checks (DBS & references)
Ready to Make a Real Difference?
If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.
We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service
Posted 14 days ago
Job Viewed
Job Description
Location : Droitwich
Job Type : Full-time, Office-based
Salary : £26,728
Hours : 40 hours per week (including some evenings and weekends)
We are recruiting on behalf of our client for a Claims Handler to join a fast-paced and customer-focused business providing emergency and alternative accommodation services.
This role is perfect for someone with excellent communication skills and a calm, empathetic approach who enjoys helping others and working as part of a close-knit team. You will manage accommodation claims efficiently, ensuring customers receive the support they need when they need it most.
Key Responsibilities:
- Handle claims from initial instruction through to resolution, providing exceptional service throughout.
- Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
- Ensure service level agreements are consistently met and daily claim boards are accurately updated.
- Contribute to the Out of Hours service on a shared rota.
- Take part in training and regular performance reviews to continuously improve service delivery.
- Minimum 1 year of experience in a customer service role.
- Strong communication skills, both written and verbal.
- Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
- IT literate and confident using systems and email.
- Competitive salary based on experience
- Collaborative, values-driven team environment
- On-site parking and a well-equipped office
- Full training and development support
If interested, contact Lizzie at Four Squared Recruitment – (url removed) or call (phone number removed)
Customer Service
Posted 14 days ago
Job Viewed
Job Description
Looking for a short-term role where your communication skills can shine? Our client in High Wycombe is on the hunt for a confident Customer Service Professional to join their team this September on a 2-week temporary assignment .
You’ll be at the heart of gathering valuable feedback from franchisee owners, running telephone satisfaction surveys, and turning insights into meaningful data.
What you’ll be doing:
- Speaking with franchisee owners to carry out satisfaction surveys
- Asking the right questions to dig deeper and uncover insights
- Recording responses in spreadsheets and spotting key themes
- Delivering first-class professionalism and customer service at all times
- A confident communicator with a great telephone manner
- Strong questioning skills to get the best out of conversations
- Comfortable using Excel (or similar) to track and analyse responses
- Previous customer service or survey experience is a bonus