45,146 Banking Operations jobs in the United Kingdom
Banking Operations Executive
Posted 9 days ago
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Job Description
Reporting to the Operations Manager, the role of Banking Operations Executive is to support the Operations Department in managing all payment processing within the given SLA, including Bacs processing and scheme-related activities, and assisting with the production and validation of test plans. For all payments and settlements, ensure that all risk, controls, and compliance processes are complied with, including prompt and effective risk escalation and resolution, and that bank operations escalation policies are implemented and adhered to. Additionally, liaising with 3rd party providers and maintaining existing relationships with UK payment schemes, including active scheme management and compliance with Bacs scheme rules and standards.
MAIN DUTIESKey responsibilities include but are not limited to:
- Responsible to support day-to-day Operations to ensure payments, including Bacs Direct Credits and Direct Debits, are processed within agreed SLAs.
- Support and maintain operational oversight of Bacs scheme obligations, ensuring adherence to scheme rules, operational calendars, and submission deadlines.
- Ensure the operational reports required are sent as evidence of success at the end of the day.
- Assisting on any ad hoc payments tasks when required.
- Assist in developing procedures and controls for the Payments team, particularly in relation to Bacs payment processing and scheme compliance.
- Liaise with relevant stakeholders and third-party providers on Bacs file submissions, exceptions, rejections, and settlement queries.
- Assist other areas of Operations as and when required.
- Support in all departmental UAT testing, including test scenarios for Bacs payment workflows and scheme rule changes.
- Support team members to ensure all allocated work is completed in a timely manner with high standards being maintained.
Requirements
• Bachelor’s degree in Banking, Finance, Economics, or a related field (or in final stages of completion).
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• nterest in developing knowledge of UK payment systems, including Bacs, CHAPS, and SWIFT.
• B sic understanding of or willingness to learn Bacs payment processing and scheme governance.
• A areness of ISO20022 MX and ISO8583 messaging standards is advantageous.
• F miliarity with financial messaging and settlement workflows is a plus.
• E cellent written and verbal communication skills.
• A proactive, detail-oriented approach and a willingness to learn in a fast-paced environment.
Benefits
- 25 days annual leave entitlement plus 8 bank holidays
- Pension scheme, 4% employer contribution
- Private Medical Insurance
- 60-40 Hybrid working after successful probation period
- Training and development
- Free gym access in the building
Senior Banking Operations Specialist
Posted today
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Job Description
Key Responsibilities:
- Oversee and manage daily banking operations, including transaction processing, account management, and reconciliation.
- Ensure adherence to all relevant banking regulations, compliance policies, and internal controls.
- Identify and implement process improvements to enhance operational efficiency and reduce risk.
- Monitor key performance indicators (KPIs) and operational metrics, reporting on trends and recommending actions.
- Manage and resolve complex customer inquiries and operational issues related to banking services.
- Collaborate with other departments, such as IT, compliance, and customer service, to ensure seamless operations.
- Develop and maintain operational procedures and documentation.
- Train and mentor junior operations staff, providing guidance and support.
- Participate in projects related to system enhancements, product launches, and regulatory changes.
- Conduct risk assessments and implement mitigation strategies for operational vulnerabilities.
- Stay current with industry best practices and emerging trends in banking operations.
Qualifications:
- Bachelor's degree in Finance, Business Administration, Economics, or a related field.
- A minimum of 6 years of progressive experience in banking operations or a related financial services role.
- Proven expertise in at least two of the following areas: payments processing, treasury operations, trade finance, or account services.
- Strong understanding of banking regulations (e.g., AML, KYC) and compliance requirements.
- Excellent analytical and problem-solving skills, with a keen eye for detail.
- Proficiency in banking software and financial systems.
- Exceptional communication and interpersonal skills.
- Ability to manage tasks independently and work effectively in a fully remote team environment.
- Strong organizational and time management skills.
- Relevant certifications such as Certified Banking Operations Professional (CBOP) are a plus.
Banking Operations Analyst - Cantonese
Posted today
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Are you fluent in Cantonese and experienced in retail banking , customer operations , or business support ? If you're passionate about improving internal processes and supporting colleagues to deliver great service — we'd love to hear from you.
Banking Operations Analyst (Cantonese-speaking)
Location: Central London (Hybrid)
Salary: £42,000 + 12.5% pension + bonus + 25 days holiday
Contract: 1-year fixed.
WHJS1_UKTJ
Senior Banking Operations Manager - Remote
Posted today
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Job Description
Key Responsibilities include:
- Overseeing and optimising daily banking operations, ensuring accuracy, efficiency, and compliance.
- Managing and developing teams responsible for various banking functions, including customer service, settlements, and compliance.
- Implementing and enforcing robust internal controls and procedures to mitigate operational risks.
- Ensuring adherence to all relevant banking regulations, compliance requirements, and legal frameworks (e.g., AML, KYC, GDPR).
- Managing relationships with third-party service providers and technology vendors.
- Developing and implementing process improvements to enhance operational efficiency and customer satisfaction.
- Monitoring key performance indicators (KPIs) for all operational areas and reporting on performance.
- Leading the integration of new banking technologies and systems.
- Managing the operational budget and ensuring cost-effectiveness.
- Developing and delivering training programs for operations staff.
- Responding to and resolving complex customer inquiries and operational issues.
- Conducting regular risk assessments and implementing appropriate mitigation strategies.
- Fostering a culture of continuous improvement and operational excellence.
A Bachelor's degree in Finance, Business Administration, Banking, or a related field. A Master's degree or relevant professional qualification (e.g., CIB) is highly desirable. A minimum of 7 years of progressive experience in banking operations, with at least 3 years in a management or supervisory role. Proven experience in managing core banking functions, payment systems, and regulatory compliance. Strong understanding of banking laws, regulations, and best practices. Excellent leadership, team management, and people development skills. Strong analytical, problem-solving, and decision-making abilities. Proficiency in banking software and relevant IT systems. Excellent communication, interpersonal, and stakeholder management skills. Ability to manage multiple priorities and deliver results in a fast-paced, remote environment. A proactive approach to identifying and addressing operational challenges.
Senior Banking Operations Manager - Remote
Posted today
Job Viewed
Job Description
- Manage and oversee daily banking operations, ensuring accuracy, efficiency, and compliance.
- Lead and motivate a remote team of banking operations professionals, fostering a high-performance culture.
- Develop, implement, and refine operational policies and procedures to enhance service quality and efficiency.
- Ensure strict adherence to all relevant banking regulations, compliance requirements, and internal controls.
- Monitor operational performance metrics and KPIs, identifying areas for improvement and implementing corrective actions.
- Manage risk assessment and mitigation strategies for all banking operations.
- Oversee transaction processing, account management, and payment systems.
- Collaborate with other departments (e.g., IT, Compliance, Customer Service) to ensure seamless integration of services.
- Drive process improvement initiatives, leveraging technology and best practices to optimize workflows.
- Manage vendor relationships and ensure service level agreements are met.
- Train and develop remote staff, ensuring continuous improvement of skills and knowledge.
- Handle escalated operational issues and provide effective solutions.
- Contribute to strategic planning and the development of new banking products and services.
- Maintain a strong understanding of the evolving financial services landscape.
- Bachelor's degree in Finance, Business Administration, Economics, or a related field. MBA or relevant certifications (e.g., CFA, CPA) are a plus.
- Minimum of 7 years of experience in banking operations, with at least 3 years in a management or leadership role.
- In-depth knowledge of banking regulations, compliance, and risk management.
- Proven experience in managing remote teams and operations.
- Strong understanding of financial markets, products, and services.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional leadership, communication, and interpersonal abilities.
- Proficiency in banking software and core systems.
- Ability to manage multiple priorities and meet tight deadlines.
Head of Investment Banking Operations
Posted today
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Job Description
Customer Service Representative -- Financial Services
Posted 5 days ago
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Job Description
Job Location: 4951 Savarese CIR, Tampa, FL,33634 br>Job Duration: 12 months + Extension
Note: Hybrid (3 in office, 2 remote); M- F; 8 AM - 5 PM
br>
Job Description:
The GWIM Operations Analyst is responsible for providing first contact resolution for accounts and client onboarding & maintenance processes. br>We partner with the Brokerage Branch Office, predominantly the Client Associate, the Retirement Benefits Contact Center, and participants to assist them with establishing and maintaining brokerage accounts.
This is accomplished through ensuring adherence to regulatory and compliance guidelines set forth by our governing bodies, including but not limited to the SEC, IRS, and Client.
Our ideal candidate will display superior oral and written communication skills, previous experience in customer service, and the ability to articulate client-centric solutions.
Processes routine/standard transactions according to established procedures and prescribed processes in support of GWIM Operations.
Daily responsibilities will cover one or more operational functional areas such as: opening new accounts, data entry, etc.
Provides quality service and effective and efficient operations support for the assigned areas, internal business partners, and/or external customers and clients. Individuals at this level are expected to use some independence of thought but to refer more complex problems to the Operations Team Manager and/or Supervisor. Generally, 1 year or more of experience is preferred.
br>
Required Skills:
Proven decision-making skills and the ability to effectively manage risk.
Proven track record delivering for internal and/or external clients. Strong organizational and teamwork skills
Results-oriented, driven, and ambitious.
Must be flexible with the schedule.
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Cantonese speaking Assistant Customer Service Officer, Banking
Posted 13 days ago
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Job Description
To see more Chinese jobs please follow us onWeChat: teamchinapf AND pfteamchina
Ref: 23103
Job Title: Cantonese speaking Assistant Customer Service Officer, Banking (12 Months Temps)
The Skills You'll Need: Fluent Cantonese and English. KYC / CDD experience in Banking or Finance sector
Your New Salary: up to £36k depending on experience
Location: London
Job Status: Fully on site. 12 months temps, with possibility to extend or go permanent depending on business needs and performance
Assistant Customer Service Officer - Summary:
- To provide all cashier services and handle cash accurately. li>To provide existing and potential customers the best experience at the Bank.
- To provide quality customer services in accordance with the Bank’s policy and procedures. < i>To recognise customers’ needs and develop new business for the Bank to achieve sales target. < i>To support all designated areas within the branch operations where service or assistance is required.
Assistant Customer Service Officer - What You'll be Doing:
Process
- li>To accurately complete or input data and made amendment on screen and records.
- To maintain Clear Desk policy.
- To keep clear records of transactions/processes.
- To exercise due diligence and care in handling transactions.
People
- To ask for help and support where necessary.
- To maintain good team work and work relationship with colleagues and other departments.
Customer
- To have full understanding of the products and services before selling it to customers.
- Fully explain the products and services to customers by using a customer checklist and interview observation checklist.
- To ensure customers made aware of all the product details by signing the agreement.
- Resolve customers’ queries/concerns/complaints and provide relevant information and support.
Compliance & Risk Management
- < i>Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
- Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.
Assistant Customer Service Officer - The Skills You'll Need to Succeed:
- li>Fluent in speaking Cantonese and English; Mandarin is a bonus but not essential.
- KYC / CDD experience in Banking / Finance sector.
- Knowledge of opening new accounts, bank products, safe deposit boxes, cash handling and basic cashier area operation.
- Knowledge of accounting terminology.
Please view all our Team China jobs at people-first-recruitment
Please follow us on Linkedin: people-first-team-china
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Cantonese speaking Assistant Customer Service Officer, Banking
Posted today
Job Viewed
Job Description
To see more Chinese jobs please follow us onWeChat: teamchinapf AND pfteamchina
Ref: 23103
Job Title: Cantonese speaking Assistant Customer Service Officer, Banking (12 Months Temps)
The Skills You'll Need: Fluent Cantonese and English. KYC / CDD experience in Banking or Finance sector
Your New Salary: up to £36k depending on experience
Location: London
Job Status: Fully on site. 12 months temps, with possibility to extend or go permanent depending on business needs and performance
Assistant Customer Service Officer - Summary:
- To provide all cashier services and handle cash accurately. li>To provide existing and potential customers the best experience at the Bank.
- To provide quality customer services in accordance with the Bank’s policy and procedures. < i>To recognise customers’ needs and develop new business for the Bank to achieve sales target. < i>To support all designated areas within the branch operations where service or assistance is required.
Assistant Customer Service Officer - What You'll be Doing:
Process
- li>To accurately complete or input data and made amendment on screen and records.
- To maintain Clear Desk policy.
- To keep clear records of transactions/processes.
- To exercise due diligence and care in handling transactions.
People
- To ask for help and support where necessary.
- To maintain good team work and work relationship with colleagues and other departments.
Customer
- To have full understanding of the products and services before selling it to customers.
- Fully explain the products and services to customers by using a customer checklist and interview observation checklist.
- To ensure customers made aware of all the product details by signing the agreement.
- Resolve customers’ queries/concerns/complaints and provide relevant information and support.
Compliance & Risk Management
- < i>Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
- Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.
Assistant Customer Service Officer - The Skills You'll Need to Succeed:
- li>Fluent in speaking Cantonese and English; Mandarin is a bonus but not essential.
- KYC / CDD experience in Banking / Finance sector.
- Knowledge of opening new accounts, bank products, safe deposit boxes, cash handling and basic cashier area operation.
- Knowledge of accounting terminology.
Please view all our Team China jobs at people-first-recruitment
Please follow us on Linkedin: people-first-team-china
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Financial Services Administrator
Posted 3 days ago
Job Viewed
Job Description
FinancialServicesAdministrator
Leicester(potentialofhybrid/1dayperweekathomeafterqualifyingperiod)
Salary25,000-28,000+benefits(ourrefAL1386)
Fulltimeor4daysperweekavailable
Myclient,withvariouslocationsacrosstheUK,hasanenviablereputationwithintheindependentwealthmanagementindustry,andtheynowhaveanexcitingnewopportunityforanexperiencedWealthManagementAdministratortojointheirLeicesterbasedteam.
Responsibilities
- Researchabroadrangeoffinancialproductsacrossallfinancialsectors
- Maintainregularcontactwithclientsprovidingassistancewhererequired
- Liaisewithvariousproviders,gatheringandcorrelatingplan/policyinformationandensuringasmoothandtimelybusinessprocess
- ManagingandmaintainingapreciserecordofpipelineandsubmittedbusinessinordertobeabletoupdateclientsandAdviseraccordingly
- SendingLettersofAuthority
- Collateandevaluateclientpolicy/investment/pension
- ResearchingproductsandfundsusingsoftwaresuchasSelectAPensionandFEAnalytics
- GeneralAdministrationandclientsupportduties
- Createandmaintainclientfilesandenterdetailsontoback-officedatabase
- SubmittingNewBusinessoninternalandexternalsystems
- Preparepaperworkforpre-saleandpost-sale
- Maintainregularcontactwithclients,bookingclientsinforannualreviewsandmanagementofreviewprocess
- Monitoringoftrailfees,Invoicingclientsfornewandongoingfeeswhereapplicableandsubsequentmonitoringandfollowup
- Developabroadknowledgeoffinancialproductsincludingbothindividualandemployerpensionknowledge,investmentsandprotectionproducts
Theidealperson-Administrator
- AbilitytobuildstrongworkingrelationshipswithboththeIFA,andtherestoftheteam.
- Previousexperienceofworkingwithinasimilarrolewithinafinancialservicesbusinessisdesirable.
- ExperienceusingFinancialresearchtools.
- Workingtowardsdiplomaqualificationpreferred,butnotessential.
- Itisessentialthatyoupossessstrongcommunicationskills,haveahighattentionfordetail,andhaveinterpersonalandorganisationalskillswiththeabilitytoworkinabusy,funandprofessionalenvironment.
- Youmustbehappytoworkonyourownandaspartofateamandhaveexcellenttimemanagementskills.
- GoodITskillsincludingOffice365.
- Capableofmeetingdeadlinesandbeingabletoprioritiseeffectively.
- Goodtelephonemanner.
Benefits -Companypensionscheme|Deathinservice|25daysannualleave|FlexibleBenefits|Birthdayasanadditionaldayoff|Opportunitytopurchaseadditionalholidays|Enhancedfamilyfriendlypolicies|Cycletoworkscheme
Ifthisroleisofinterest,pleaseapplywithanup-to-dateCV.Weaimtorespondtoallapplicationswithin10days.BysubmittingyourCVyouconsenttoitbeingretainedforuseinconnectionwiththisandfuturerelevantand/orsimilarvacancies,youcanofcourse,optoutofthisatanytimebyemailingus.FullPrivacyNoticecanbefoundonourwebsite.