644 Banking Operations jobs in the United Kingdom
Banking Operations
Basildon, Eastern
Fiserv
Posted today
Job Viewed
Job Description
**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Banking Operations
**What does a successful Customer Success Agent do?**
At Fiserv, our Customer Success Agents are the driving force behind delivering exceptional client experiences. With our core values of trust, innovation, excellence, and integrity, you'll be the first point of contact for our credit card holders, ensuring their satisfaction and loyalty. As a part of our dynamic call centre team, you'll play a crucial role in aligning with our mission to provide superior value through leading technology and targeted innovation.
**What you will do:**
+ Multi client environment which handle high volumes of inbound calls with a focus on providing outstanding customer service.
+ Take ownership of customer inquiries by identifying their needs through effective questioning and listening skills and manage them to correct areas if required
+ Process debit card payments, money transfers, and balance transfers with accuracy and consistency which also includes Authorisations, Lost& Stolen calls
+ Utilize our in-house systems to provide the best customer service experience.
+ Build and maintain key relationships with merchants and credit card holders.
**What you will need to have:**
+ Strong verbal and written communication skills
+ Excellent problem-solving abilities
+ Ability to work efficiently in a fast-paced call centre environment
+ High level of attention to detail
+ Proficiency with computer systems and basic software applications
**What would be great to have:**
+ Prior experience in a customer service or call centre role
+ Knowledge of the financial services industry
+ Ability to handle challenging customer interactions with professionalism
+ Understanding of payment processing systems
+ Bilingual abilities
**Perks at work:**
We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one. Maintain a healthy work-life balance with paid holidays, including Unlimited Recharge & Refuel for qualifying associates, and free counselling through our EAP. Plan for your future with competitive salaries, and our Employee Stock Purchase Plan. Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards. Prioritize your health with a variety of medical, dental, life, and insurance options and a range of well-being resources through our Fuel Your Life program. Advance your career with training, development, certification, and internal mobility opportunities. Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Banking Operations
**What does a successful Customer Success Agent do?**
At Fiserv, our Customer Success Agents are the driving force behind delivering exceptional client experiences. With our core values of trust, innovation, excellence, and integrity, you'll be the first point of contact for our credit card holders, ensuring their satisfaction and loyalty. As a part of our dynamic call centre team, you'll play a crucial role in aligning with our mission to provide superior value through leading technology and targeted innovation.
**What you will do:**
+ Multi client environment which handle high volumes of inbound calls with a focus on providing outstanding customer service.
+ Take ownership of customer inquiries by identifying their needs through effective questioning and listening skills and manage them to correct areas if required
+ Process debit card payments, money transfers, and balance transfers with accuracy and consistency which also includes Authorisations, Lost& Stolen calls
+ Utilize our in-house systems to provide the best customer service experience.
+ Build and maintain key relationships with merchants and credit card holders.
**What you will need to have:**
+ Strong verbal and written communication skills
+ Excellent problem-solving abilities
+ Ability to work efficiently in a fast-paced call centre environment
+ High level of attention to detail
+ Proficiency with computer systems and basic software applications
**What would be great to have:**
+ Prior experience in a customer service or call centre role
+ Knowledge of the financial services industry
+ Ability to handle challenging customer interactions with professionalism
+ Understanding of payment processing systems
+ Bilingual abilities
**Perks at work:**
We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one. Maintain a healthy work-life balance with paid holidays, including Unlimited Recharge & Refuel for qualifying associates, and free counselling through our EAP. Plan for your future with competitive salaries, and our Employee Stock Purchase Plan. Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards. Prioritize your health with a variety of medical, dental, life, and insurance options and a range of well-being resources through our Fuel Your Life program. Advance your career with training, development, certification, and internal mobility opportunities. Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
This advertiser has chosen not to accept applicants from your region.
0
Banking Operations
Basildon, Eastern
Fiserv
Posted today
Job Viewed
Job Description
**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Banking Operations
**What does a successful Customer Success Agent do?**
At Fiserv, our Customer Success Agents are the driving force behind delivering exceptional client experiences. With our core values of trust, innovation, excellence, and integrity, you'll be the first point of contact for our credit card holders, ensuring their satisfaction and loyalty. As a part of our dynamic call centre team, you'll play a crucial role in aligning with our mission to provide superior value through leading technology and targeted innovation.
**What you will do:**
+ Multi client environment which handle high volumes of inbound calls with a focus on providing outstanding customer service.
+ Take ownership of customer inquiries by identifying their needs through effective questioning and listening skills and manage them to correct areas if required
+ Process debit card payments, money transfers, and balance transfers with accuracy and consistency which also includes Authorisations, Lost& Stolen calls
+ Utilize our in-house systems to provide the best customer service experience.
+ Build and maintain key relationships with merchants and credit card holders.
**What you will need to have:**
+ Strong verbal and written communication skills
+ Excellent problem-solving abilities
+ Ability to work efficiently in a fast-paced call centre environment
+ High level of attention to detail
+ Proficiency with computer systems and basic software applications
**What would be great to have:**
+ Prior experience in a customer service or call centre role
+ Knowledge of the financial services industry
+ Ability to handle challenging customer interactions with professionalism
+ Understanding of payment processing systems
+ Bilingual abilities
**Perks at work:**
We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one. Maintain a healthy work-life balance with paid holidays, including Unlimited Recharge & Refuel for qualifying associates, and free counselling through our EAP. Plan for your future with competitive salaries, and our Employee Stock Purchase Plan. Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards. Prioritize your health with a variety of medical, dental, life, and insurance options and a range of well-being resources through our Fuel Your Life program. Advance your career with training, development, certification, and internal mobility opportunities. Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Banking Operations
**What does a successful Customer Success Agent do?**
At Fiserv, our Customer Success Agents are the driving force behind delivering exceptional client experiences. With our core values of trust, innovation, excellence, and integrity, you'll be the first point of contact for our credit card holders, ensuring their satisfaction and loyalty. As a part of our dynamic call centre team, you'll play a crucial role in aligning with our mission to provide superior value through leading technology and targeted innovation.
**What you will do:**
+ Multi client environment which handle high volumes of inbound calls with a focus on providing outstanding customer service.
+ Take ownership of customer inquiries by identifying their needs through effective questioning and listening skills and manage them to correct areas if required
+ Process debit card payments, money transfers, and balance transfers with accuracy and consistency which also includes Authorisations, Lost& Stolen calls
+ Utilize our in-house systems to provide the best customer service experience.
+ Build and maintain key relationships with merchants and credit card holders.
**What you will need to have:**
+ Strong verbal and written communication skills
+ Excellent problem-solving abilities
+ Ability to work efficiently in a fast-paced call centre environment
+ High level of attention to detail
+ Proficiency with computer systems and basic software applications
**What would be great to have:**
+ Prior experience in a customer service or call centre role
+ Knowledge of the financial services industry
+ Ability to handle challenging customer interactions with professionalism
+ Understanding of payment processing systems
+ Bilingual abilities
**Perks at work:**
We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one. Maintain a healthy work-life balance with paid holidays, including Unlimited Recharge & Refuel for qualifying associates, and free counselling through our EAP. Plan for your future with competitive salaries, and our Employee Stock Purchase Plan. Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards. Prioritize your health with a variety of medical, dental, life, and insurance options and a range of well-being resources through our Fuel Your Life program. Advance your career with training, development, certification, and internal mobility opportunities. Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
This advertiser has chosen not to accept applicants from your region.
1
Banking Operations
Basildon, Eastern
Fiserv
Posted today
Job Viewed
Job Description
**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Banking Operations
**What does a successful Customer Success Agent do?**
At Fiserv, our Customer Success Agents are the driving force behind delivering exceptional client experiences. With our core values of trust, innovation, excellence, and integrity, you'll be the first point of contact for our credit card holders, ensuring their satisfaction and loyalty. As a part of our dynamic call centre team, you'll play a crucial role in aligning with our mission to provide superior value through leading technology and targeted innovation.
**What you will do:**
+ Multi client environment which handle high volumes of inbound calls with a focus on providing outstanding customer service.
+ Take ownership of customer inquiries by identifying their needs through effective questioning and listening skills and manage them to correct areas if required
+ Process debit card payments, money transfers, and balance transfers with accuracy and consistency which also includes Authorisations, Lost& Stolen calls
+ Utilize our in-house systems to provide the best customer service experience.
+ Build and maintain key relationships with merchants and credit card holders.
**What you will need to have:**
+ Strong verbal and written communication skills
+ Excellent problem-solving abilities
+ Ability to work efficiently in a fast-paced call centre environment
+ High level of attention to detail
+ Proficiency with computer systems and basic software applications
**What would be great to have:**
+ Prior experience in a customer service or call centre role
+ Knowledge of the financial services industry
+ Ability to handle challenging customer interactions with professionalism
+ Understanding of payment processing systems
+ Bilingual abilities
**Perks at work:**
We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one. Maintain a healthy work-life balance with paid holidays, including Unlimited Recharge & Refuel for qualifying associates, and free counselling through our EAP. Plan for your future with competitive salaries, and our Employee Stock Purchase Plan. Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards. Prioritize your health with a variety of medical, dental, life, and insurance options and a range of well-being resources through our Fuel Your Life program. Advance your career with training, development, certification, and internal mobility opportunities. Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Banking Operations
**What does a successful Customer Success Agent do?**
At Fiserv, our Customer Success Agents are the driving force behind delivering exceptional client experiences. With our core values of trust, innovation, excellence, and integrity, you'll be the first point of contact for our credit card holders, ensuring their satisfaction and loyalty. As a part of our dynamic call centre team, you'll play a crucial role in aligning with our mission to provide superior value through leading technology and targeted innovation.
**What you will do:**
+ Multi client environment which handle high volumes of inbound calls with a focus on providing outstanding customer service.
+ Take ownership of customer inquiries by identifying their needs through effective questioning and listening skills and manage them to correct areas if required
+ Process debit card payments, money transfers, and balance transfers with accuracy and consistency which also includes Authorisations, Lost& Stolen calls
+ Utilize our in-house systems to provide the best customer service experience.
+ Build and maintain key relationships with merchants and credit card holders.
**What you will need to have:**
+ Strong verbal and written communication skills
+ Excellent problem-solving abilities
+ Ability to work efficiently in a fast-paced call centre environment
+ High level of attention to detail
+ Proficiency with computer systems and basic software applications
**What would be great to have:**
+ Prior experience in a customer service or call centre role
+ Knowledge of the financial services industry
+ Ability to handle challenging customer interactions with professionalism
+ Understanding of payment processing systems
+ Bilingual abilities
**Perks at work:**
We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one. Maintain a healthy work-life balance with paid holidays, including Unlimited Recharge & Refuel for qualifying associates, and free counselling through our EAP. Plan for your future with competitive salaries, and our Employee Stock Purchase Plan. Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards. Prioritize your health with a variety of medical, dental, life, and insurance options and a range of well-being resources through our Fuel Your Life program. Advance your career with training, development, certification, and internal mobility opportunities. Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
This advertiser has chosen not to accept applicants from your region.
2
Banking Operations
Basildon, Eastern
Fiserv
Posted today
Job Viewed
Job Description
**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Banking Operations
**What does a successful Customer Success Agent do?**
At Fiserv, our Customer Success Agents are the driving force behind delivering exceptional client experiences. With our core values of trust, innovation, excellence, and integrity, you'll be the first point of contact for our credit card holders, ensuring their satisfaction and loyalty. As a part of our dynamic call centre team, you'll play a crucial role in aligning with our mission to provide superior value through leading technology and targeted innovation.
**What you will do:**
+ Multi client environment which handle high volumes of inbound calls with a focus on providing outstanding customer service.
+ Take ownership of customer inquiries by identifying their needs through effective questioning and listening skills and manage them to correct areas if required
+ Process debit card payments, money transfers, and balance transfers with accuracy and consistency which also includes Authorisations, Lost& Stolen calls
+ Utilize our in-house systems to provide the best customer service experience.
+ Build and maintain key relationships with merchants and credit card holders.
**What you will need to have:**
+ Strong verbal and written communication skills
+ Excellent problem-solving abilities
+ Ability to work efficiently in a fast-paced call centre environment
+ High level of attention to detail
+ Proficiency with computer systems and basic software applications
**What would be great to have:**
+ Prior experience in a customer service or call centre role
+ Knowledge of the financial services industry
+ Ability to handle challenging customer interactions with professionalism
+ Understanding of payment processing systems
+ Bilingual abilities
**Perks at work:**
We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one. Maintain a healthy work-life balance with paid holidays, including Unlimited Recharge & Refuel for qualifying associates, and free counselling through our EAP. Plan for your future with competitive salaries, and our Employee Stock Purchase Plan. Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards. Prioritize your health with a variety of medical, dental, life, and insurance options and a range of well-being resources through our Fuel Your Life program. Advance your career with training, development, certification, and internal mobility opportunities. Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Banking Operations
**What does a successful Customer Success Agent do?**
At Fiserv, our Customer Success Agents are the driving force behind delivering exceptional client experiences. With our core values of trust, innovation, excellence, and integrity, you'll be the first point of contact for our credit card holders, ensuring their satisfaction and loyalty. As a part of our dynamic call centre team, you'll play a crucial role in aligning with our mission to provide superior value through leading technology and targeted innovation.
**What you will do:**
+ Multi client environment which handle high volumes of inbound calls with a focus on providing outstanding customer service.
+ Take ownership of customer inquiries by identifying their needs through effective questioning and listening skills and manage them to correct areas if required
+ Process debit card payments, money transfers, and balance transfers with accuracy and consistency which also includes Authorisations, Lost& Stolen calls
+ Utilize our in-house systems to provide the best customer service experience.
+ Build and maintain key relationships with merchants and credit card holders.
**What you will need to have:**
+ Strong verbal and written communication skills
+ Excellent problem-solving abilities
+ Ability to work efficiently in a fast-paced call centre environment
+ High level of attention to detail
+ Proficiency with computer systems and basic software applications
**What would be great to have:**
+ Prior experience in a customer service or call centre role
+ Knowledge of the financial services industry
+ Ability to handle challenging customer interactions with professionalism
+ Understanding of payment processing systems
+ Bilingual abilities
**Perks at work:**
We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one. Maintain a healthy work-life balance with paid holidays, including Unlimited Recharge & Refuel for qualifying associates, and free counselling through our EAP. Plan for your future with competitive salaries, and our Employee Stock Purchase Plan. Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards. Prioritize your health with a variety of medical, dental, life, and insurance options and a range of well-being resources through our Fuel Your Life program. Advance your career with training, development, certification, and internal mobility opportunities. Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
This advertiser has chosen not to accept applicants from your region.
3
Banking Operations Specialist
MK7 7PB Milton Keynes, South East
£28000 Annually
WhatJobs
Posted 24 days ago
Job Viewed
Job Description
Our client, a reputable financial institution located in Milton Keynes, Buckinghamshire, UK , is seeking a meticulous and dedicated Banking Operations Specialist to join their dynamic team. This hybrid role offers a blend of in-office collaboration and remote flexibility, focusing on the efficient processing and management of daily banking transactions and operations. You will be responsible for handling a variety of operational tasks, including account opening and maintenance, transaction processing, reconciliation, and customer support related to operational queries. A key aspect of the role involves ensuring accuracy, compliance, and adherence to regulatory requirements and internal policies. The Banking Operations Specialist will work with various banking systems, processing payments, transfers, and other financial instruments. You will play a crucial role in maintaining the integrity of financial records and supporting the broader financial services provided by the bank. The ideal candidate will possess excellent attention to detail, strong numerical aptitude, and a thorough understanding of banking principles and procedures. Experience with banking software and a commitment to customer service are essential. This role requires the ability to work effectively both independently and as part of a team, manage multiple tasks, and meet deadlines in a fast-paced environment. You will liaise with internal departments and occasionally external parties to resolve operational issues and ensure smooth transaction flow. This is an excellent opportunity for an individual with a strong work ethic and a desire to build a career within the banking sector. You will contribute to the operational backbone of the bank, ensuring its services are delivered reliably and efficiently. The role demands a high level of integrity and a proactive approach to identifying and resolving potential operational risks. The company provides ongoing training and development opportunities to support your career growth within the financial services industry. Your contribution will be vital to maintaining the trust and satisfaction of our diverse client base.
Responsibilities:
Responsibilities:
- Process daily banking transactions, including payments, transfers, and direct debits.
- Assist with account opening, maintenance, and closure procedures.
- Perform transaction reconciliations and investigate discrepancies.
- Provide operational support and respond to customer inquiries.
- Ensure compliance with banking regulations, policies, and procedures.
- Utilize banking software and systems to manage operational workflows.
- Identify and escalate operational risks and issues.
- Collaborate with internal departments to resolve customer and transaction queries.
- Contribute to process improvement initiatives within the operations team.
- Maintain accurate records and documentation of all operational activities.
- Experience in a banking operations or financial services role.
- Strong understanding of banking products, services, and operational processes.
- Excellent attention to detail and accuracy.
- Proficiency with banking software and financial systems.
- Good numerical and analytical skills.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team in a hybrid environment.
- Familiarity with regulatory compliance requirements.
This advertiser has chosen not to accept applicants from your region.
4
Senior Banking Operations Analyst
PO1 1BG Portsmouth, South East
£48000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
A leading financial institution in **Portsmouth, Hampshire, UK**, is seeking a highly analytical and detail-oriented Senior Banking Operations Analyst to join their dynamic team. This role is crucial for ensuring the efficiency, accuracy, and compliance of various banking operations. The ideal candidate will possess a deep understanding of banking processes, financial regulations, and a proven ability to identify and implement process improvements. You will be responsible for monitoring daily operations, analyzing performance metrics, investigating discrepancies, and resolving complex issues related to payment processing, account management, and trade finance. Collaboration with IT, compliance, and business units will be essential to drive technological enhancements and optimize workflows. Key responsibilities include developing and maintaining operational procedures, ensuring adherence to regulatory requirements (e.g., AML, KYC), and contributing to strategic projects aimed at enhancing operational resilience and customer service. The successful applicant will demonstrate exceptional problem-solving skills, strong analytical capabilities, and the ability to manage multiple priorities in a fast-paced environment. Excellent communication skills are required to effectively liaise with stakeholders at all levels. This is an excellent opportunity for an experienced banking professional to advance their career within a reputable and growing organization in **Portsmouth**. Responsibilities include:
- Monitor and analyze daily banking operations for efficiency and accuracy.
- Investigate and resolve complex operational issues and discrepancies.
- Ensure compliance with all relevant banking regulations and internal policies.
- Develop and refine operational procedures and best practices.
- Collaborate with cross-functional teams to implement process improvements.
- Prepare reports on operational performance and key risk indicators.
- Support the implementation of new banking systems and technologies.
- Provide training and guidance to junior operations staff.
- Bachelor's degree in Finance, Business Administration, or a related field.
- Proven experience in banking operations or financial services.
- Strong understanding of financial regulations and compliance requirements.
- Excellent analytical, problem-solving, and critical thinking skills.
- Proficiency in banking software and MS Office Suite.
- Strong communication and interpersonal skills.
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5
Senior Banking Operations Lead
NE1 4AG Newcastle upon Tyne, North East
£70000 Annually
WhatJobs
Posted today
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Job Description
Our client, a prominent financial institution, is seeking a highly experienced and results-driven Senior Banking Operations Lead. This is a fully remote role, offering a fantastic opportunity to lead critical banking operations from anywhere within the UK. You will be responsible for overseeing the efficiency, accuracy, and compliance of various banking processes, including transaction processing, account management, and regulatory reporting. This position requires a strong understanding of banking regulations, a proven track record in process improvement, and exceptional leadership capabilities. You will drive operational excellence and ensure seamless service delivery to clients.
Responsibilities:
Responsibilities:
- Lead and manage day-to-day banking operations, ensuring adherence to established policies, procedures, and regulatory requirements.
- Develop and implement strategies to enhance operational efficiency, reduce costs, and improve service quality.
- Oversee the processing of complex financial transactions, ensuring accuracy and timeliness.
- Manage and mentor a team of banking operations professionals, fostering a high-performance culture.
- Identify and implement process improvements and automation opportunities within operational workflows.
- Ensure compliance with all relevant banking regulations, including AML, KYC, and data privacy.
- Develop and maintain operational performance metrics and dashboards to track key performance indicators (KPIs).
- Collaborate with IT and other departments to implement and support new banking technologies and systems.
- Manage relationships with external vendors and service providers as needed.
- Conduct risk assessments of operational processes and implement mitigation strategies.
- Serve as a subject matter expert on banking operations, providing guidance and support to other departments.
- Prepare regular reports for senior management on operational performance, risks, and initiatives.
- Bachelor's degree in Business Administration, Finance, Economics, or a related field.
- Minimum of 7 years of progressive experience in banking operations, with at least 3 years in a leadership or management role.
- In-depth knowledge of banking products, services, and operational processes.
- Strong understanding of UK and international banking regulations and compliance standards.
- Proven experience in process improvement methodologies (e.g., Lean, Six Sigma).
- Excellent leadership, team management, and communication skills.
- Proficiency in banking software and systems, as well as Microsoft Office Suite.
- Strong analytical and problem-solving abilities.
- Ability to manage complex projects and deliver results in a remote environment.
- Experience with digital transformation initiatives in banking is a plus.
- Commitment to maintaining the highest standards of operational integrity and customer service.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Banking Operations Manager
S1 4QX Sheffield, Yorkshire and the Humber
£65000 annum +
WhatJobs
Posted 6 days ago
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Job Description
Our client, a reputable financial institution, is seeking a seasoned Senior Banking Operations Manager to lead their operational division in Sheffield, South Yorkshire, UK . This leadership role is critical for optimising day-to-day banking processes, ensuring regulatory compliance, and enhancing customer service delivery. The ideal candidate will possess extensive experience in banking operations, a strong understanding of financial regulations, and exceptional leadership and process improvement skills. You will be responsible for managing a team of operations specialists and driving efficiency across various banking functions.
Key responsibilities include:
The successful candidate will possess a Bachelor's degree in Business Administration, Finance, or a related field, with a minimum of 7 years of progressive experience in banking operations management. Proven leadership experience managing operational teams is essential. A deep understanding of banking products, services, and regulatory frameworks (e.g., FCA, PRA) is required. Strong analytical, problem-solving, and decision-making skills are critical. Excellent communication, interpersonal, and stakeholder management abilities are a must. Experience with core banking systems and operational risk management frameworks is highly desirable. This is an outstanding opportunity for an experienced leader to drive operational excellence within a respected financial organisation.
Key responsibilities include:
- Overseeing and managing all daily banking operations, including account opening, transaction processing, payments, and settlements.
- Developing, implementing, and refining operational policies and procedures to enhance efficiency and mitigate risk.
- Ensuring strict compliance with all relevant banking regulations, AML (Anti-Money Laundering) policies, and KYC (Know Your Customer) requirements.
- Leading, mentoring, and developing a high-performing operations team, fostering a culture of accountability and continuous improvement.
- Managing and optimising workflows to improve processing times and reduce errors.
- Collaborating with other departments, such as IT, compliance, and customer service, to ensure seamless operations.
- Monitoring key performance indicators (KPIs) for operational efficiency and service quality, reporting on progress to senior management.
- Implementing and managing new technologies and systems to support operational advancements.
- Handling escalated customer issues and complex operational queries, providing timely and effective resolutions.
- Conducting risk assessments and developing mitigation strategies for operational risks.
- Participating in strategic planning initiatives related to operational strategy and growth.
The successful candidate will possess a Bachelor's degree in Business Administration, Finance, or a related field, with a minimum of 7 years of progressive experience in banking operations management. Proven leadership experience managing operational teams is essential. A deep understanding of banking products, services, and regulatory frameworks (e.g., FCA, PRA) is required. Strong analytical, problem-solving, and decision-making skills are critical. Excellent communication, interpersonal, and stakeholder management abilities are a must. Experience with core banking systems and operational risk management frameworks is highly desirable. This is an outstanding opportunity for an experienced leader to drive operational excellence within a respected financial organisation.
This advertiser has chosen not to accept applicants from your region.
7
Senior Banking Operations Manager
OX1 1AA Oxford, South East
£70000 Annually
WhatJobs
Posted 6 days ago
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Job Description
Our client is seeking an accomplished and strategic Senior Banking Operations Manager to lead their operations department in a fully remote capacity. This role is ideal for an experienced professional looking to drive efficiency, implement innovative solutions, and manage a high-performing team from anywhere in the UK. You will be responsible for overseeing daily banking operations, ensuring regulatory compliance, and enhancing customer service standards.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Direct and manage all aspects of banking operations, including account opening, transaction processing, and customer support.
- Develop and implement operational policies and procedures to enhance efficiency and effectiveness.
- Ensure compliance with all relevant financial regulations, legal requirements, and industry best practices.
- Lead, mentor, and develop a remote team of banking operations professionals.
- Oversee risk management processes within operations, identifying and mitigating potential risks.
- Drive continuous improvement initiatives to streamline workflows and reduce operational costs.
- Manage relationships with third-party service providers.
- Implement and monitor performance metrics for the operations department, ensuring targets are met.
- Oversee the resolution of complex customer inquiries and operational issues.
- Collaborate with other departments, including compliance, IT, and finance, to achieve strategic objectives.
- Stay informed about market trends and technological advancements impacting the banking sector.
- Ensure the security and integrity of all financial data and customer information.
Qualifications:
- Extensive experience in banking and financial services operations, with a proven track record in a management role.
- In-depth knowledge of banking products, services, and regulatory frameworks (e.g., FCA, AML, KYC).
- Demonstrated experience in leading and managing remote teams effectively.
- Strong understanding of operational risk management and compliance procedures.
- Excellent strategic thinking, planning, and execution skills.
- Exceptional communication, leadership, and interpersonal abilities.
- Proficiency in using banking software and relevant technology platforms.
- Bachelor's degree in Finance, Business Administration, or a related field; MBA or relevant professional certification is a plus.
- Proven ability to drive process improvements and manage change.
- Experience with digital transformation in banking operations is highly valued.
This advertiser has chosen not to accept applicants from your region.
8
Senior Banking Operations Manager
B3 2PP Birmingham, West Midlands
£60000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client, a prominent financial institution, is seeking an experienced and highly competent Senior Banking Operations Manager to lead their team in Birmingham, West Midlands, UK . This role is central to ensuring the efficient and compliant execution of daily banking operations. You will be responsible for overseeing a range of activities, including transaction processing, account management, and customer service operations, ensuring accuracy, timeliness, and adherence to regulatory requirements. As a Senior Manager, you will lead, mentor, and develop a team of banking professionals, fostering a culture of excellence, compliance, and continuous improvement. Key responsibilities include developing and implementing operational strategies, managing budgets, identifying process inefficiencies, and driving operational enhancements. You will also be crucial in managing relationships with internal and external stakeholders, ensuring seamless integration of operations. The ideal candidate will possess a deep understanding of banking regulations, a proven track record in operational management within the financial services sector, and exceptional leadership capabilities. Strong analytical skills, proficiency with banking systems, and a commitment to maintaining the highest standards of security and customer satisfaction are essential. This is a significant opportunity to take on a leadership role within a respected financial organisation and make a tangible impact on its operational success.
Responsibilities:
Responsibilities:
- Oversee daily banking operations, including processing, settlements, and reconciliation.
- Lead and manage a team of banking operations staff.
- Develop and implement operational policies and procedures to ensure compliance.
- Monitor operational performance and identify areas for improvement.
- Drive process efficiencies and implement best practices in banking operations.
- Ensure adherence to all relevant banking regulations and compliance standards.
- Manage operational budgets and control costs effectively.
- Liaise with internal departments and external stakeholders, including regulators.
- Implement and manage risk management strategies within operations.
- Maintain high standards of customer service and operational integrity.
- Bachelor's degree in Finance, Business Administration, or a related field.
- Minimum of 7 years of experience in banking operations management.
- Proven track record of leading and developing operational teams.
- In-depth knowledge of banking products, services, and regulatory requirements (e.g., FCA, PRA).
- Strong understanding of financial markets and transaction processing systems.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in banking software and MS Office Suite.
- Experience with risk management and compliance in a banking environment.
- Ability to manage multiple priorities in a fast-paced setting.
This advertiser has chosen not to accept applicants from your region.
9