365 Banking Sector jobs in the United Kingdom

Retail Banking Lawyer

City of Edinburgh, Scotland Thomson LRC

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Job Description

Retail Banking Lawyer | Edinburgh | 12 month contract | Hybrid | £75,000 salary plus benefits



A leading national financial services company based in Edinburgh is looking to hire an additional Retail Banking Lawyer to join their team on a 12 month fixed term contract. The role is hybrid and can be based in Edinburgh or Glasgow with weekly attendance in the office required (2-3 days a week).



The Role



The Legal Team oversees all aspects of business and acts as strategic advisors to business colleagues. In the role of Legal Counsel, you will be specialising in consumer bank lending and saving products. You will identify and manage legal risk in delivering targeted, commercially-focused legal advice on all matters, including:




  • Product terms and conditions and associated documentation.

  • Customer journeys and communications.

  • Responding to operational, complaint and process queries as they arise.

  • Managing outsourced legal advice.



About You




  • Qualified solicitor with valid practising certificate in a UK jurisdiction (practising certificates in relevant overseas jurisdictions may be considered).

  • Retail banking legal experience either in-house or in private practice.

  • Track record of delivering pragmatic, risk-based legal advice.

  • Experience of strong relationship management (both internal and external stakeholders).

  • Experience in consumer credit and CONC would be advantageous and desirable, including for example an understanding of the FCA’s Consumer Duty. Additionally, experience in non-lending consumer banking products would be welcome but not essential.



Apply Now



Take the next step in your career and apply for this Retail Banking Lawyer vacancy today. We look forward to welcoming you onto the team.

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Head of Retail Banking Operations

PO1 1AW Portsmouth, South East £75000 Annually WhatJobs

Posted 16 days ago

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Job Description

full-time
Our client, a prestigious financial institution, is seeking a highly experienced and strategic Head of Retail Banking Operations to lead their operations in Portsmouth, Hampshire, UK . This senior role is responsible for overseeing and optimising all operational aspects of the retail banking division, ensuring efficiency, compliance, and an exceptional customer experience. You will lead a large team, driving process improvements, implementing new technologies, and managing budgets to achieve departmental and organisational goals. The ideal candidate will have a deep understanding of retail banking processes, a strong commitment to regulatory adherence, and a proven ability to manage complex operational environments and deliver strategic initiatives.

Key Responsibilities:
  • Develop and implement operational strategies for the retail banking division to enhance efficiency and customer satisfaction.
  • Oversee the day-to-day operations of retail banking services, including account management, transaction processing, and customer support.
  • Lead, mentor, and develop a high-performing operations team.
  • Drive continuous improvement initiatives to streamline processes and reduce operational costs.
  • Ensure full compliance with all banking regulations, legal requirements, and internal policies.
  • Implement and manage new banking technologies and systems to enhance operational capabilities.
  • Manage the operational budget, ensuring fiscal responsibility and optimal resource allocation.
  • Monitor key performance indicators (KPIs) and implement corrective actions to meet targets.
  • Develop and maintain strong relationships with internal stakeholders and external partners.
  • Oversee risk management strategies within the operational framework.
  • Champion a customer-centric approach throughout all operational activities.
Qualifications:
  • Master's degree in Business Administration, Finance, or a related field.
  • A minimum of 10 years of progressive experience in retail banking operations, with at least 5 years in a senior leadership role.
  • In-depth knowledge of retail banking products, services, and regulatory frameworks.
  • Proven track record in driving operational efficiency and implementing successful process improvements.
  • Strong leadership, team management, and motivational skills.
  • Excellent analytical, problem-solving, and strategic thinking abilities.
  • Proficiency in banking operations software and technology.
  • Exceptional communication, negotiation, and stakeholder management skills.
  • Experience in managing budgets and financial performance.
  • Commitment to upholding high standards of compliance and customer service.
This role is based in Portsmouth, Hampshire, UK and operates on a Hybrid working model.
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Head of Retail Banking Operations

PL1 2LS Plymouth, South West £90000 Annually WhatJobs

Posted 23 days ago

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Job Description

full-time
Our client, a respected financial institution, is seeking a dynamic and strategic Head of Retail Banking Operations to lead and optimize their customer-facing banking services. This is a fully remote position, allowing you to manage operations and drive strategic initiatives from anywhere within the UK. You will be responsible for overseeing all aspects of retail banking operations, including customer service, branch operations (where applicable), digital banking channels, and operational risk management. The ideal candidate will possess extensive experience in retail banking, with a proven track record of success in operational leadership, process improvement, and driving efficiency. Strong knowledge of banking regulations, compliance, and current financial technology trends is essential. You will need exceptional leadership, communication, and stakeholder management skills to effectively manage a large team, collaborate with various departments, and implement strategic goals. Responsibilities include developing and executing operational strategies, managing budgets, enhancing customer experience, and ensuring the smooth and secure delivery of banking services. This role offers a unique opportunity to shape the future of retail banking within a forward-thinking organisation. We are looking for a results-oriented leader with a passion for innovation and customer service excellence.
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Head of Corporate Banking - SME Sector

DE1 3AY Derby, East Midlands £80000 annum + bon WhatJobs

Posted 13 days ago

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Job Description

full-time
Our client, a leading financial institution, is looking for an experienced and strategic Head of Corporate Banking to oversee and expand its Small and Medium-sized Enterprise (SME) banking division based in Derby, Derbyshire, UK . This senior leadership role demands a proven track record in developing and executing commercial banking strategies, driving revenue growth, and managing a portfolio of high-value corporate clients. You will be responsible for leading a team of relationship managers and banking professionals, setting performance targets, and ensuring exceptional client service delivery. Key responsibilities include identifying new business opportunities within the SME market, developing innovative financial products and solutions, and fostering strong relationships with key stakeholders, including business owners, accountants, and industry bodies. The Head of Corporate Banking will also play a critical role in risk management, ensuring compliance with all relevant regulations and internal policies. Strategic planning, market analysis, and competitive intelligence will be core functions to position our client as the preferred banking partner for SMEs in the region. You will represent the bank at industry events and actively contribute to its public profile. A deep understanding of financial markets, credit analysis, and corporate finance is essential. Excellent leadership, negotiation, and communication skills are paramount. The ability to build and motivate high-performing teams, coupled with strong commercial acumen and a client-centric approach, is vital. This is a challenging yet rewarding opportunity for a visionary leader to shape the future of SME banking for our client and contribute significantly to their continued success. Experience in a senior banking management role is essential, with a preference for candidates with a strong network within the Derbyshire business community.
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Investment Banking Analyst - Technology Sector

BT1 2AB Belfast, Northern Ireland £60000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client, a prestigious global investment bank, is seeking a highly motivated and analytical Investment Banking Analyst to join their dynamic team in Belfast, Northern Ireland, UK . This role offers an exceptional opportunity to gain exposure to complex financial transactions within the rapidly evolving technology sector. The analyst will play a crucial role in supporting deal execution, client advisory services, and financial modeling. This position requires a rigorous academic background, exceptional quantitative skills, and a deep understanding of financial markets and corporate finance. The ideal candidate will possess a strong work ethic, attention to detail, and the ability to thrive in a fast-paced, demanding environment.

Key Responsibilities:
  • Prepare comprehensive financial models, valuation analyses (DCF, LBO, precedent transactions, etc.), and sensitivity analyses for mergers, acquisitions, and capital raising transactions.
  • Conduct in-depth industry research, market analysis, and company due diligence to identify investment opportunities and risks.
  • Assist in the creation of client presentations, pitch books, and other marketing materials for M&A advisory, equity offerings, and debt financings.
  • Support senior bankers in managing client relationships and executing transactions from origination through to closing.
  • Gather and synthesize financial data from various sources, ensuring accuracy and completeness.
  • Monitor key industry trends and developments in the technology sector, providing insights to the deal team.
  • Coordinate with clients, legal counsel, and other advisors during the transaction process.
  • Perform ad-hoc financial analysis and research as requested by senior management.
  • Contribute to team meetings and knowledge sharing within the investment banking division.
  • Ensure compliance with all regulatory requirements and internal policies.

Required Qualifications:
  • Bachelor's degree in Finance, Economics, Mathematics, or a related quantitative field from a top-tier university.
  • Strong understanding of corporate finance, accounting principles, and valuation methodologies.
  • Exceptional analytical, quantitative, and problem-solving skills.
  • Proficiency in Microsoft Excel (advanced modeling) and PowerPoint.
  • Excellent written and verbal communication skills, with the ability to articulate complex financial concepts clearly.
  • High level of integrity, professionalism, and attention to detail.
  • Ability to work effectively under pressure, meet tight deadlines, and manage multiple tasks simultaneously.
  • A genuine interest in the technology industry and investment banking.
  • Previous internship experience in investment banking, private equity, or corporate finance is highly preferred.
  • Willingness to work flexible hours, as required by the demands of the business.
This advertiser has chosen not to accept applicants from your region.

Retail Banking Analyst Summer Internship Programme 2026 Knutsford

Knutsford, North West Barclays

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Job Description

Date live:

15/09/2025

Business Area:

See job description

Area of Expertise:

Early Careers

Contract:

Intern

Reference Code:

JR

Explore the world of Barclays as a Summer Intern

Spend 10 weeks diving into real projects, gaining hands-on experience, and shaping your future. You'll receive full support, take on meaningful responsibilities, and build lasting connections—all while discovering what makes our culture unique.

If you're in your penultimate year and ready to grow, learn, and make an impact, this is your opportunity to belong and thrive.

Why the Retail Banking Internship programme?

Retail Banking at Barclays delivers tailored financial experiences across savings, investments, mortgages, credit cards, insurance, and digital banking. We support customers through key life moments with Specialist Customer Care—offering expert help with fraud, bereavement, and complex financial needs.

We also empower over a million small and medium businesses through Business Banking, providing more than just funding—offering tools, guidance, and lasting partnerships.

Our focus is on deeply understanding customer needs to design seamless, connected journeys. With teams spanning customer care, product development, and technology, we're shaping the future of banking by delivering outstanding service, innovative solutions, and meaningful financial support.

At Barclays, you'll be empowered to grow, connect, and make an impact. Our supportive culture helps you build strong relationships with peers and leaders while gaining real-world experience. You'll take part in tailored training, connect with mentors, expand your network, receive valuable feedback, and give back through volunteering. Make your mark—and this could be the start of an exceptional career.

To be considered for this opportunity, you must be in your penultimate or final year of university.

You'll also bring enthusiasm, drive, and a sharp eye for spotting opportunities and solving problems—an ambitious, solutions-focused mindset that puts clients first.

The location for this role is indicated in the job title, and you will be based at that location. If you are successful in receiving a return offer to our graduate programme, your location will be the same as it was during your internship.

Applicants for this position will need the legal right to work in the UK on a full time basis from June 2026 to August 2026.This is not a role which we can offer sponsorship for at this time.

If you secure a place on our Internship Programme, and this subsequently leads to you receiving an offer for our Graduate Programme, the 2027 Graduate Programme is not one which we can offer sponsorship for at this time. Accordingly, to participate in the Graduate Programme, you would require having the legal right to work full time for the duration of that Programme (i.e. August 2027 to August 2029).

Working In Knutsford

Set in 64 acres of gardens and centred around the historic Radbroke Hall, our Knutsford campus blends heritage with innovation. We're redeveloping the site into a world-class, sustainable workspace that fosters collaboration and wellbeing.

Colleagues enjoy a vibrant community with clubs and activities ranging from yoga and running to beekeeping and boardgames. We host family-friendly events—including our own Glastonbury-style festival—and are proud to support our local community.

With free shuttle buses from nearby transport hubs and onsite parking, getting here is easy too.

It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

Purpose of the role

To participate in the day-to-day activities of the retail banking division providing insights and expertise that help senior colleagues make informed decisions, develop new products and services, and identify new market opportunities

Accountabilities

  • Execution of small research projects, research to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with senior management to implement research findings for retail banking.
  • Collaboration with cross-functional teams to support business initiatives.
  • Participation in training and development programs to enhance skills and knowledge.
  • Identification of opportunities, development of business cases, management of the deployment and launch of new products and services for retail banking.
  • Management of client relationships and provision of customer service support to clients and customers, under steadily decreasing supervision, responding to questions about products and services, processing of transactions, and resolution of customer complaints.
  • Management of the development and implementation of financial models and strategies that support in decision making for retail banking.
  • Training and mentoring of junior colleagues.

Analyst Expectations

  • To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
  • Requires in-depth technical knowledge and experience in their assigned area of expertise
  • Thorough understanding of the underlying principles and concepts within the area of expertise
  • They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
  • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
  • OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
  • Will have an impact on the work of related teams within the area.
  • Partner with other functions and business areas.
  • Takes responsibility for end results of a team's operational processing and activities.
  • Escalate breaches of policies / procedure appropriately.
  • Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
  • Advise and influence decision making within own area of expertise.
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
  • Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
  • Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
  • Make evaluative judgements based on the analysis of factual information, paying attention to detail.
  • Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
  • Guide and persuade team members and communicate complex / sensitive information.
  • Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Read more

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Cloud & AI Solution Sales Specialist - Financial Services Industry

London, London Microsoft Corporation

Posted 14 days ago

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Job Description

Join us in shaping the future of cloud transformation and AI innovation with Microsoft Azure! We are seeking a driven and customer-focused **Solution Sales Specialist** to join our **Cloud & AI team** in the UK. In this role, you will work with enterprise customers to accelerate their digital transformation by unlocking the full potential of Azure across solution areas such as **AI, Data & Analytics, Infrastructure and Application Innovation** .
As a trusted advisor, you will lead high-impact engagements that inspire customers to envision, design, and deploy scalable, secure, and AI-powered cloud solutions. Partnering closely with technical specialists, partners, and engineering teams, you will help organizations reimagine their business models, enhance operational efficiency, and create innovative new products and services on Azure. Your ability to translate complex technical capabilities into tangible business value will be essential to driving customer adoption and measurable outcomes.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. We build on our values of respect, integrity, and accountability to foster an inclusive culture where everyone can thrive.
**Responsibilities**
+ **Lead Strategic Customer Conversations:** Engage executives, business leaders, and technical teams to understand their priorities and challenges, mapping them to Microsoft's Cloud & AI solutions to deliver differentiated value
+ **Own and Convert Pipeline:** Manage forecast and pipeline from early-stage to close. Use tools like Industry Account Plans (IAP), Landing Experience Plans (LXP), and checklists to execute territory planning and strategies and drive revenue.
+ **Orchestrate Across Teams:** Partner with Account Executives, Solution Engineers, Cloud Solution Architects, and partners to co-sell, validate solutions, and ensure successful deployment through the Cloud & AI Marketplace.
+ **Accelerate Decisions:** Engage decision-makers with clear business cases using Cloud & AI Pricing Calculator, ROI, and TCO tools. Scope proofs of concept and lead customers from commitment to consumption.
+ **Inspire and Influence:** Bring technical fluency and inclusive leadership to virtual teams. Solve challenges with expertise in virtualization, cloud-native tech, data modernization, and AI
+ **Scaling and Collaboration:** Collaborates with our Partner Solutions teams, identifies new partners, develops joint proposals with partners, and contributes to developing partner strategies. Applies role orchestration model and navigates the Microsoft organization to bring the best impact to the customer.
**Qualifications**
**Required**
+ Working knowledge of Microsoft's cloud offerings or Competitors' related ecosystem
+ Demonstrable experience selling complex cloud based solutions with particular focus on Data and AI services
+ Possess both business acumen expertise and technology knowledge to connect how cloud computing can help an organisation achieve its business objectives
**Additional or Preferred Qualifications (PQs)**
+ Sales Account Planning and Management: Understanding of opportunity pipeline management. Orchestrate and influence virtual sales/technical/support/partner teams to pursue sales opportunities
+ Understanding of key infra-to-the-cloud workloads such as; Windows Server, SQL, SAP, HPC, Business Continuity Disaster Recovery (BCDR) data, App Modernisation, Security & hybrid cloud.
+ Consumption Business Strategy / Project Management. Experience leveraging cloud adoption methodologies and frameworks to structure Datacentre and application migration projects.
+ Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs.
+ Demonstrated passion and commitment for customer success
+ Experience in Financial Services Industry
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
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Banking Operations

Basildon, Eastern Fiserv

Posted today

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Job Description

**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Banking Operations
**What does a successful Customer Success Agent do?**
At Fiserv, our Customer Success Agents are the driving force behind delivering exceptional client experiences. With our core values of trust, innovation, excellence, and integrity, you'll be the first point of contact for our credit card holders, ensuring their satisfaction and loyalty. As a part of our dynamic call centre team, you'll play a crucial role in aligning with our mission to provide superior value through leading technology and targeted innovation.
**What you will do:**
+ Multi client environment which handle high volumes of inbound calls with a focus on providing outstanding customer service.
+ Take ownership of customer inquiries by identifying their needs through effective questioning and listening skills and manage them to correct areas if required
+ Process debit card payments, money transfers, and balance transfers with accuracy and consistency which also includes Authorisations, Lost& Stolen calls
+ Utilize our in-house systems to provide the best customer service experience.
+ Build and maintain key relationships with merchants and credit card holders.
**What you will need to have:**
+ Strong verbal and written communication skills
+ Excellent problem-solving abilities
+ Ability to work efficiently in a fast-paced call centre environment
+ High level of attention to detail
+ Proficiency with computer systems and basic software applications
**What would be great to have:**
+ Prior experience in a customer service or call centre role
+ Knowledge of the financial services industry
+ Ability to handle challenging customer interactions with professionalism
+ Understanding of payment processing systems
+ Bilingual abilities
**Perks at work:**
We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one. Maintain a healthy work-life balance with paid holidays, including Unlimited Recharge & Refuel for qualifying associates, and free counselling through our EAP. Plan for your future with competitive salaries, and our Employee Stock Purchase Plan. Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards. Prioritize your health with a variety of medical, dental, life, and insurance options and a range of well-being resources through our Fuel Your Life program. Advance your career with training, development, certification, and internal mobility opportunities. Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
This advertiser has chosen not to accept applicants from your region.

Banking Operations

Basildon, Eastern Fiserv

Posted today

Job Viewed

Tap Again To Close

Job Description

**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Banking Operations
**What does a successful Customer Success Agent do?**
At Fiserv, our Customer Success Agents are the driving force behind delivering exceptional client experiences. With our core values of trust, innovation, excellence, and integrity, you'll be the first point of contact for our credit card holders, ensuring their satisfaction and loyalty. As a part of our dynamic call centre team, you'll play a crucial role in aligning with our mission to provide superior value through leading technology and targeted innovation.
**What you will do:**
+ Multi client environment which handle high volumes of inbound calls with a focus on providing outstanding customer service.
+ Take ownership of customer inquiries by identifying their needs through effective questioning and listening skills and manage them to correct areas if required
+ Process debit card payments, money transfers, and balance transfers with accuracy and consistency which also includes Authorisations, Lost& Stolen calls
+ Utilize our in-house systems to provide the best customer service experience.
+ Build and maintain key relationships with merchants and credit card holders.
**What you will need to have:**
+ Strong verbal and written communication skills
+ Excellent problem-solving abilities
+ Ability to work efficiently in a fast-paced call centre environment
+ High level of attention to detail
+ Proficiency with computer systems and basic software applications
**What would be great to have:**
+ Prior experience in a customer service or call centre role
+ Knowledge of the financial services industry
+ Ability to handle challenging customer interactions with professionalism
+ Understanding of payment processing systems
+ Bilingual abilities
**Perks at work:**
We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one. Maintain a healthy work-life balance with paid holidays, including Unlimited Recharge & Refuel for qualifying associates, and free counselling through our EAP. Plan for your future with competitive salaries, and our Employee Stock Purchase Plan. Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards. Prioritize your health with a variety of medical, dental, life, and insurance options and a range of well-being resources through our Fuel Your Life program. Advance your career with training, development, certification, and internal mobility opportunities. Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
This advertiser has chosen not to accept applicants from your region.

Banking Operations

Basildon, Eastern Fiserv

Posted today

Job Viewed

Tap Again To Close

Job Description

**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Banking Operations
**What does a successful Customer Success Agent do?**
At Fiserv, our Customer Success Agents are the driving force behind delivering exceptional client experiences. With our core values of trust, innovation, excellence, and integrity, you'll be the first point of contact for our credit card holders, ensuring their satisfaction and loyalty. As a part of our dynamic call centre team, you'll play a crucial role in aligning with our mission to provide superior value through leading technology and targeted innovation.
**What you will do:**
+ Multi client environment which handle high volumes of inbound calls with a focus on providing outstanding customer service.
+ Take ownership of customer inquiries by identifying their needs through effective questioning and listening skills and manage them to correct areas if required
+ Process debit card payments, money transfers, and balance transfers with accuracy and consistency which also includes Authorisations, Lost& Stolen calls
+ Utilize our in-house systems to provide the best customer service experience.
+ Build and maintain key relationships with merchants and credit card holders.
**What you will need to have:**
+ Strong verbal and written communication skills
+ Excellent problem-solving abilities
+ Ability to work efficiently in a fast-paced call centre environment
+ High level of attention to detail
+ Proficiency with computer systems and basic software applications
**What would be great to have:**
+ Prior experience in a customer service or call centre role
+ Knowledge of the financial services industry
+ Ability to handle challenging customer interactions with professionalism
+ Understanding of payment processing systems
+ Bilingual abilities
**Perks at work:**
We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one. Maintain a healthy work-life balance with paid holidays, including Unlimited Recharge & Refuel for qualifying associates, and free counselling through our EAP. Plan for your future with competitive salaries, and our Employee Stock Purchase Plan. Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards. Prioritize your health with a variety of medical, dental, life, and insurance options and a range of well-being resources through our Fuel Your Life program. Advance your career with training, development, certification, and internal mobility opportunities. Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
This advertiser has chosen not to accept applicants from your region.
 

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  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
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  36. security Information Security
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  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
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  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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