45,841 Banking Specialist jobs in the United Kingdom
Cash and Banking Specialist
Posted today
Job Viewed
Job Description
Cash and Banking Specialist/ Payments/ Fast Growing Business/ Career Development/ Excellent Working Culture and Benefits/ Hybrid and Flexible Working
Forge Talent have partnered with a highly successful retail organisation as they look to recruit a newly created position of a Cash and Banking Specialist into their well established, yet growing team.
This is an excellent opportunity for a detail fo.
WHJS1_UKTJ
Banking Operations Specialist
Posted 2 days ago
Job Viewed
Job Description
Responsibilities:
- Process daily banking transactions, including payments, transfers, and direct debits.
- Assist with account opening, maintenance, and closure procedures.
- Perform transaction reconciliations and investigate discrepancies.
- Provide operational support and respond to customer inquiries.
- Ensure compliance with banking regulations, policies, and procedures.
- Utilize banking software and systems to manage operational workflows.
- Identify and escalate operational risks and issues.
- Collaborate with internal departments to resolve customer and transaction queries.
- Contribute to process improvement initiatives within the operations team.
- Maintain accurate records and documentation of all operational activities.
- Experience in a banking operations or financial services role.
- Strong understanding of banking products, services, and operational processes.
- Excellent attention to detail and accuracy.
- Proficiency with banking software and financial systems.
- Good numerical and analytical skills.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team in a hybrid environment.
- Familiarity with regulatory compliance requirements.
Banking & Payments Specialist
Posted today
Job Viewed
Job Description
Head4talent are currently working exclusively with a leading financial services company in Cardiff that are looking to hire aBanking & Payments Specialist.
Role Overview
We are seeking a Banking & Payments Specialist to manage all aspects of banking and payment processes within the company. This role is essential in ensuring the smooth execution of bank payments, maintaining banking relationships, a.
WHJS1_UKTJ
Senior Banking Operations Specialist
Posted 3 days ago
Job Viewed
Job Description
The ideal candidate will possess a comprehensive understanding of banking processes, financial regulations, and operational risk management. Your responsibilities will include overseeing transaction processing, managing account services, and resolving complex operational issues. You will also be involved in the development and implementation of process improvements to enhance efficiency and reduce operational costs. Strong analytical skills are required to identify trends, analyze data, and recommend solutions to optimize operational workflows.
Key duties involve ensuring adherence to regulatory requirements (e.g., AML, KYC), conducting internal audits, and managing relationships with internal and external stakeholders. You will play a crucial role in training and mentoring junior team members, sharing your expertise and fostering a culture of excellence. Excellent communication and interpersonal skills are essential for effective collaboration within a hybrid team environment. This is an excellent opportunity for a seasoned banking professional to contribute to a leading financial organization and further develop their career in a challenging and rewarding setting.
Key Responsibilities:
- Oversee and execute daily banking operations, including transaction processing and settlements.
- Ensure compliance with all relevant banking regulations and internal policies.
- Manage and resolve complex operational issues and customer inquiries.
- Identify opportunities for process improvement and implement enhancements.
- Conduct internal audits and risk assessments of operational procedures.
- Collaborate with other departments to ensure seamless service delivery.
- Train and mentor junior operations staff.
- Maintain accurate operational records and documentation.
- Contribute to the development and implementation of new banking products and services.
- Bachelor's degree in Finance, Business Administration, or a related field.
- Minimum of 5 years of experience in banking operations.
- In-depth knowledge of banking products, services, and regulatory requirements.
- Strong analytical, problem-solving, and decision-making skills.
- Proficiency in banking software and operational systems.
- Excellent communication, interpersonal, and leadership abilities.
- Experience working in a hybrid or flexible work environment.
- Relevant professional certifications (e.g., CIB) are advantageous.
Senior Regulatory Affairs Specialist (Banking)
Posted 1 day ago
Job Viewed
Job Description
- Monitoring and interpreting evolving financial regulations and guidelines from relevant authorities (e.g., FCA, PRA).
- Developing, implementing, and maintaining robust compliance policies and procedures.
- Conducting regulatory risk assessments and identifying potential areas of non-compliance.
- Advising senior management and business units on regulatory requirements and best practices.
- Preparing and submitting regulatory reports and filings accurately and on time.
- Managing internal and external audits related to regulatory compliance.
- Developing and delivering training programs on regulatory compliance for staff.
- Liaising with regulatory bodies and fostering positive working relationships.
- Staying abreast of industry trends and emerging regulatory risks.
- Contributing to the development of strategic initiatives from a compliance perspective.
- Bachelor's degree in Law, Finance, Economics, or a related field. A Master's degree or professional qualification (e.g., ICA Diploma) is highly desirable.
- Minimum of 6 years of progressive experience in regulatory affairs, compliance, or risk management within the banking or financial services sector.
- In-depth knowledge of relevant banking regulations (e.g., MiFID II, GDPR, AML, KYC).
- Proven experience in policy development, risk assessment, and regulatory reporting.
- Excellent analytical, research, and problem-solving skills.
- Exceptional written and verbal communication skills, with the ability to articulate complex issues clearly.
- Strong project management and organizational skills.
- Ability to work independently and manage multiple priorities in a remote setting.
- High level of integrity and ethical standards.
Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW
Posted today
Job Viewed
Job Description
CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW
Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.
Here is all you need to know…
- Start Date: October/November 2025
- Salary: £12.21 per hour
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training)
- Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday
- Training: 2 weeks based in Glasgow, City Park.
- Training hours 09:00am – 18:00pm Monday – Friday
- Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
Who we are looking for…
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- Confident in having customer conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Confident in making complex decisions
- Self-motivated and able to affectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Previous banking/ financial experience is highly desired but not essential
- Previous call centre/ customer service experience is essential
Values we look for you to have.
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
What will my role involve…?
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
- Confident in following banking processes and explaining this to customer
Here are our key benefits…
- Perks at Work – Savings Discounts / Free Online Classes
- - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £0,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1 00 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
- 28 day annual leave (inclusive of bank holidays), increasing with length of service
- Discounted Bus Travel in Glasgow (First Bus)
- No peak rail fares - travel is more afforable, at all times
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
#priority
Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW
Posted today
Job Viewed
Job Description
CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW
Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.
Here is all you need to know…
- Start Date: October/November 2025
- Salary: £12.21 per hour
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training)
- Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday
- Training: 2 weeks based in Glasgow, City Park.
- Training hours 09:00am – 18:00pm Monday – Friday
- Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
Who we are looking for…
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- Confident in having customer conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Confident in making complex decisions
- Self-motivated and able to affectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Previous banking/ financial experience is highly desired but not essential
- Previous call centre/ customer service experience is essential
Values we look for you to have.
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
What will my role involve…?
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
- Confident in following banking processes and explaining this to customer
Here are our key benefits…
- Perks at Work – Savings Discounts / Free Online Classes
- - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £0,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1 00 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
- 28 day annual leave (inclusive of bank holidays), increasing with length of service
- Discounted Bus Travel in Glasgow (First Bus)
- No peak rail fares - travel is more afforable, at all times
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
#priority
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Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW
Posted today
Job Viewed
Job Description
CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW
Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.
Here is all you need to know…
- Start Date: October/November 2025
- Salary: £12.21 per hour
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training)
- Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday
- Training: 2 weeks based in Glasgow, City Park.
- Training hours 09:00am – 18:00pm Monday – Friday
- Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
Who we are looking for…
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- Confident in having customer conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Confident in making complex decisions
- Self-motivated and able to affectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Previous banking/ financial experience is highly desired but not essential
- Previous call centre/ customer service experience is essential
Values we look for you to have.
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
What will my role involve…?
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
- Confident in following banking processes and explaining this to customer
Here are our key benefits…
- Perks at Work – Savings Discounts / Free Online Classes
- - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £0,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1 00 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
- 28 day annual leave (inclusive of bank holidays), increasing with length of service
- Discounted Bus Travel in Glasgow (First Bus)
- No peak rail fares - travel is more afforable, at all times
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
#priority
Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW
Posted today
Job Viewed
Job Description
CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW
Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.
Here is all you need to know…
- Start Date: October/November 2025
- Salary: £12.21 per hour
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training)
- Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday
- Training: 2 weeks based in Glasgow, City Park.
- Training hours 09:00am – 18:00pm Monday – Friday
- Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
Who we are looking for…
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- Confident in having customer conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Confident in making complex decisions
- Self-motivated and able to affectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Previous banking/ financial experience is highly desired but not essential
- Previous call centre/ customer service experience is essential
Values we look for you to have.
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
What will my role involve…?
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
- Confident in following banking processes and explaining this to customer
Here are our key benefits…
- Perks at Work – Savings Discounts / Free Online Classes
- - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £0,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1 00 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
- 28 day annual leave (inclusive of bank holidays), increasing with length of service
- Discounted Bus Travel in Glasgow (First Bus)
- No peak rail fares - travel is more afforable, at all times
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
#priority
Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW
Posted today
Job Viewed
Job Description
CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW
Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.
Here is all you need to know…
- Start Date: October/November 2025
- Salary: £12.21 per hour
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training)
- Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday
- Training: 2 weeks based in Glasgow, City Park.
- Training hours 09:00am – 18:00pm Monday – Friday
- Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
Who we are looking for…
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- Confident in having customer conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Confident in making complex decisions
- Self-motivated and able to affectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Previous banking/ financial experience is highly desired but not essential
- Previous call centre/ customer service experience is essential
Values we look for you to have.
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
What will my role involve…?
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
- Confident in following banking processes and explaining this to customer
Here are our key benefits…
- Perks at Work – Savings Discounts / Free Online Classes
- - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £0,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1 00 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
- 28 day annual leave (inclusive of bank holidays), increasing with length of service
- Discounted Bus Travel in Glasgow (First Bus)
- No peak rail fares - travel is more afforable, at all times
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
#priority