45,264 Banking Teller jobs in the United Kingdom

Our client, a prestigious and growing financial institution, is seeking an accomplished Head of Retail Banking Operations to lead their extensive branch network and operational functions in **Manchester, Greater Manchester, UK**. This senior leadership role is responsible for ensuring the seamless, efficient, and compliant delivery of all retail banking services. You will be instrumental in shaping operational strategies, optimising processes, managing risk, and driving exceptional customer experiences across all channels.

Key Responsibilities:

• Provide strategic leadership and oversight for all retail banking operations, including branch services, customer support, and back-office functions.
• Develop and implement operational strategies to enhance efficiency, productivity, and profitability.
• Ensure compliance with all regulatory requirements, banking laws, and internal policies.
• Manage and mitigate operational risks, implementing robust control frameworks.
• Drive continuous improvement initiatives to optimise processes and workflows.
• Lead, mentor, and develop a team of operational managers and staff.
• Oversee the effective management of budgets and financial resources for the operations department.
• Collaborate with product development, marketing, and technology teams to support business goals.
• Champion a culture of service excellence and customer satisfaction.
• Monitor key performance indicators (KPIs) and report on operational performance to senior management.
• Lead digital transformation initiatives within the retail banking operations.

Qualifications:

• Extensive experience (10+ years) in retail banking operations management, with a significant portion in a senior leadership capacity.
• Demonstrated expertise in financial services operations, risk management, and regulatory compliance.
• Proven ability to develop and execute strategic operational plans.
• Strong leadership and team-building skills, with a track record of developing high-performing teams.
• Excellent understanding of banking products, services, and customer needs.
• Exceptional analytical, problem-solving, and decision-making skills.
• Strong financial acumen and experience in budget management.
• Excellent communication and stakeholder management abilities.
• A degree in Business, Finance, or a related field; MBA or equivalent preferred.

This is a pivotal role for a visionary leader to shape the future of retail banking operations at a leading financial institution in **Manchester**.

Join Our Client as a (Loan Specalist) Corporate Banking Operations Assistant Vice President

Location: Harbour Exchange, London
Contract Type: Temporary (6 months)
Hybrid Work Environment: Enjoy the flexibility of 2-3 days in the office per week!
Contract Duration: Through to 31st March 2026

Are you ready to elevate your career in banking? Our client is seeking a dynamic Corporate Banking Operations Assistant Vice President to join their Execution Control team. This is your opportunity to be at the heart of operational excellence, providing essential support to the Front Office across EMEA!

Key Responsibilities:

• Operational Expertise: Be the go-to subject matter expert for loan, trade , and derivative documentation .
• Documentation Review: Conduct comprehensive pre-execution operational reviews , ensuring all lending documentation aligns with credit applications.
• Quality Control: Ensure high-quality data input for accurate internal and external regulatory reporting .
• Collaboration: Work closely with Front Office, Risk Management, Credit Departments, and more to maintain seamless operations.
• Regulatory Compliance: Review and validate guarantee information, risk participation agreements, and conditions precedent prior to funding.

What You Bring:

• Extensive experience in financial services, particularly in syndicated loan markets.
• In-depth knowledge of loan, trade, and derivative documentation.
• Strong understanding of KYC and compliance procedures.
• Excellent organisational skills with a proactive, solution-oriented approach.
• Ability to work effectively in a fast-paced environment while maintaining strong interpersonal relationships.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Join Our Client as a (Loan Specalist) Corporate Banking Operations Assistant Vice President

Location: Harbour Exchange, London
Contract Type: Temporary (6 months)
Hybrid Work Environment: Enjoy the flexibility of 2-3 days in the office per week!
Contract Duration: Through to 31st March 2026

Are you ready to elevate your career in banking? Our client is seeking a dynamic Corporate Banking Operations Assistant Vice President to join their Execution Control team. This is your opportunity to be at the heart of operational excellence, providing essential support to the Front Office across EMEA!

Key Responsibilities:

• Operational Expertise: Be the go-to subject matter expert for loan, trade , and derivative documentation .
• Documentation Review: Conduct comprehensive pre-execution operational reviews , ensuring all lending documentation aligns with credit applications.
• Quality Control: Ensure high-quality data input for accurate internal and external regulatory reporting .
• Collaboration: Work closely with Front Office, Risk Management, Credit Departments, and more to maintain seamless operations.
• Regulatory Compliance: Review and validate guarantee information, risk participation agreements, and conditions precedent prior to funding.

What You Bring:

• Extensive experience in financial services, particularly in syndicated loan markets.
• In-depth knowledge of loan, trade, and derivative documentation.
• Strong understanding of KYC and compliance procedures.
• Excellent organisational skills with a proactive, solution-oriented approach.
• Ability to work effectively in a fast-paced environment while maintaining strong interpersonal relationships.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Business Unit: Customer Operations, Mortgage Operations Salary range: £23,500 - £25,000 per annum DOE benefits Location: UK Hybrid – Gosforth/ Glasgow Our Telephony Banking Associates are the heartbeat of our customer experience – the friendly voice on the other end of the line that makes all the difference. As the first point of contact for our customers calling in, you’ll play a vital role in delivering the exceptional service Virgin Money is known for. We’re looking for people bursting with energy, passion, and a genuine desire to create magic moments over the phone. Whether it’s helping with everyday banking queries, offering guidance, or simply making someone’s day a little brighter, you’ll be there to ensure every call ends with a smile. What you’ll be doing: Handling inbound customer calls and chat service with warmth, professionalism, and a personal touch. Listening carefully to understand customer needs and providing clear, helpful solutions. Making every interaction count by delivering a service that exceeds expectations. Using your knowledge and tools to resolve queries efficiently and confidently. Bringing your personality to every call – we love a bit of fun while we work! We need you to have Proven experience working in a contact centre or customer service environment where you’ve delivered great outcomes for customers A strong track record of delivering excellent customer service, showing empathy, patience, and professionalism in every interaction. Experience building relationships with a variety of people, with the ability to adapt your communication style to suit different situations Evidence of working effectively as part of a team, supporting others Experience managing multiple tasks or systems in a fast-paced environment, showing strong organisation and time management skills. A history of quickly adapting to new tools, systems or processes, with a willingness to learn and improve. Demonstrated curiosity and initiative, such as asking the right questions, spotting opportunities to improve things, or going the extra mile to help a customer. Shift Patterns Customer processing roles – Monday to Friday flexible between 8am-8pm Telephony based roles – Rotational shifts including some Saturday work Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year. 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Customer Operations, Mortgage Operations Salary range: £23,500 - £25,000 per annum DOE benefits Location: UK Hybrid – Gosforth/ Glasgow Our Telephony Banking Associates are the heartbeat of our customer experience – the friendly voice on the other end of the line that makes all the difference. As the first point of contact for our customers calling in, you’ll play a vital role in delivering the exceptional service Virgin Money is known for. We’re looking for people bursting with energy, passion, and a genuine desire to create magic moments over the phone. Whether it’s helping with everyday banking queries, offering guidance, or simply making someone’s day a little brighter, you’ll be there to ensure every call ends with a smile. What you’ll be doing: Handling inbound customer calls and chat service with warmth, professionalism, and a personal touch. Listening carefully to understand customer needs and providing clear, helpful solutions. Making every interaction count by delivering a service that exceeds expectations. Using your knowledge and tools to resolve queries efficiently and confidently. Bringing your personality to every call – we love a bit of fun while we work! We need you to have Proven experience working in a contact centre or customer service environment where you’ve delivered great outcomes for customers A strong track record of delivering excellent customer service, showing empathy, patience, and professionalism in every interaction. Experience building relationships with a variety of people, with the ability to adapt your communication style to suit different situations Evidence of working effectively as part of a team, supporting others Experience managing multiple tasks or systems in a fast-paced environment, showing strong organisation and time management skills. A history of quickly adapting to new tools, systems or processes, with a willingness to learn and improve. Demonstrated curiosity and initiative, such as asking the right questions, spotting opportunities to improve things, or going the extra mile to help a customer. Shift Patterns Customer processing roles – Monday to Friday flexible between 8am-8pm Telephony based roles – Rotational shifts including some Saturday work Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year. 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Customer Operations, Mortgage Operations Salary range: £23,500 - £25,000 per annum DOE benefits Location: UK Hybrid – Gosforth/ Glasgow Our Telephony Banking Associates are the heartbeat of our customer experience – the friendly voice on the other end of the line that makes all the difference. As the first point of contact for our customers calling in, you’ll play a vital role in delivering the exceptional service Virgin Money is known for. We’re looking for people bursting with energy, passion, and a genuine desire to create magic moments over the phone. Whether it’s helping with everyday banking queries, offering guidance, or simply making someone’s day a little brighter, you’ll be there to ensure every call ends with a smile. What you’ll be doing: Handling inbound customer calls and chat service with warmth, professionalism, and a personal touch. Listening carefully to understand customer needs and providing clear, helpful solutions. Making every interaction count by delivering a service that exceeds expectations. Using your knowledge and tools to resolve queries efficiently and confidently. Bringing your personality to every call – we love a bit of fun while we work! We need you to have Proven experience working in a contact centre or customer service environment where you’ve delivered great outcomes for customers A strong track record of delivering excellent customer service, showing empathy, patience, and professionalism in every interaction. Experience building relationships with a variety of people, with the ability to adapt your communication style to suit different situations Evidence of working effectively as part of a team, supporting others Experience managing multiple tasks or systems in a fast-paced environment, showing strong organisation and time management skills. A history of quickly adapting to new tools, systems or processes, with a willingness to learn and improve. Demonstrated curiosity and initiative, such as asking the right questions, spotting opportunities to improve things, or going the extra mile to help a customer. Shift Patterns Customer processing roles – Monday to Friday flexible between 8am-8pm Telephony based roles – Rotational shifts including some Saturday work Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year. 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Customer Operations, Mortgage Operations Salary range: £23,500 - £25,000 per annum DOE benefits Location: UK Hybrid – Gosforth/ Glasgow Our Telephony Banking Associates are the heartbeat of our customer experience – the friendly voice on the other end of the line that makes all the difference. As the first point of contact for our customers calling in, you’ll play a vital role in delivering the exceptional service Virgin Money is known for. We’re looking for people bursting with energy, passion, and a genuine desire to create magic moments over the phone. Whether it’s helping with everyday banking queries, offering guidance, or simply making someone’s day a little brighter, you’ll be there to ensure every call ends with a smile. What you’ll be doing: Handling inbound customer calls and chat service with warmth, professionalism, and a personal touch. Listening carefully to understand customer needs and providing clear, helpful solutions. Making every interaction count by delivering a service that exceeds expectations. Using your knowledge and tools to resolve queries efficiently and confidently. Bringing your personality to every call – we love a bit of fun while we work! We need you to have Proven experience working in a contact centre or customer service environment where you’ve delivered great outcomes for customers A strong track record of delivering excellent customer service, showing empathy, patience, and professionalism in every interaction. Experience building relationships with a variety of people, with the ability to adapt your communication style to suit different situations Evidence of working effectively as part of a team, supporting others Experience managing multiple tasks or systems in a fast-paced environment, showing strong organisation and time management skills. A history of quickly adapting to new tools, systems or processes, with a willingness to learn and improve. Demonstrated curiosity and initiative, such as asking the right questions, spotting opportunities to improve things, or going the extra mile to help a customer. Shift Patterns Customer processing roles – Monday to Friday flexible between 8am-8pm Telephony based roles – Rotational shifts including some Saturday work Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year. 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Customer Operations, Mortgage Operations Salary range: £23,500 - £25,000 per annum DOE benefits Location: UK Hybrid – Gosforth/ Glasgow Our Telephony Banking Associates are the heartbeat of our customer experience – the friendly voice on the other end of the line that makes all the difference. As the first point of contact for our customers calling in, you’ll play a vital role in delivering the exceptional service Virgin Money is known for. We’re looking for people bursting with energy, passion, and a genuine desire to create magic moments over the phone. Whether it’s helping with everyday banking queries, offering guidance, or simply making someone’s day a little brighter, you’ll be there to ensure every call ends with a smile. What you’ll be doing: Handling inbound customer calls and chat service with warmth, professionalism, and a personal touch. Listening carefully to understand customer needs and providing clear, helpful solutions. Making every interaction count by delivering a service that exceeds expectations. Using your knowledge and tools to resolve queries efficiently and confidently. Bringing your personality to every call – we love a bit of fun while we work! We need you to have Proven experience working in a contact centre or customer service environment where you’ve delivered great outcomes for customers A strong track record of delivering excellent customer service, showing empathy, patience, and professionalism in every interaction. Experience building relationships with a variety of people, with the ability to adapt your communication style to suit different situations Evidence of working effectively as part of a team, supporting others Experience managing multiple tasks or systems in a fast-paced environment, showing strong organisation and time management skills. A history of quickly adapting to new tools, systems or processes, with a willingness to learn and improve. Demonstrated curiosity and initiative, such as asking the right questions, spotting opportunities to improve things, or going the extra mile to help a customer. Shift Patterns Customer processing roles – Monday to Friday flexible between 8am-8pm Telephony based roles – Rotational shifts including some Saturday work Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year. 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Customer Operations, Mortgage Operations Salary range: £23,500 - £25,000 per annum DOE benefits Location: UK Hybrid – Gosforth/ Glasgow Our Telephony Banking Associates are the heartbeat of our customer experience – the friendly voice on the other end of the line that makes all the difference. As the first point of contact for our customers calling in, you’ll play a vital role in delivering the exceptional service Virgin Money is known for. We’re looking for people bursting with energy, passion, and a genuine desire to create magic moments over the phone. Whether it’s helping with everyday banking queries, offering guidance, or simply making someone’s day a little brighter, you’ll be there to ensure every call ends with a smile. What you’ll be doing: Handling inbound customer calls and chat service with warmth, professionalism, and a personal touch. Listening carefully to understand customer needs and providing clear, helpful solutions. Making every interaction count by delivering a service that exceeds expectations. Using your knowledge and tools to resolve queries efficiently and confidently. Bringing your personality to every call – we love a bit of fun while we work! We need you to have Proven experience working in a contact centre or customer service environment where you’ve delivered great outcomes for customers A strong track record of delivering excellent customer service, showing empathy, patience, and professionalism in every interaction. Experience building relationships with a variety of people, with the ability to adapt your communication style to suit different situations Evidence of working effectively as part of a team, supporting others Experience managing multiple tasks or systems in a fast-paced environment, showing strong organisation and time management skills. A history of quickly adapting to new tools, systems or processes, with a willingness to learn and improve. Demonstrated curiosity and initiative, such as asking the right questions, spotting opportunities to improve things, or going the extra mile to help a customer. Shift Patterns Customer processing roles – Monday to Friday flexible between 8am-8pm Telephony based roles – Rotational shifts including some Saturday work Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year. 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.