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Customer Service Advisor – Business to Business (B2B)

• Location: Brackley, Northamptonshire
• Position: Permanent, Full-Time
• Hours: Monday to Friday, 08:30–17:00 (37.5 hours per week)
• Salary: Circa £26,000 (dependent on experience)

About the Customer Service Advisor Role:

Our client, a well-established organisation within a commercial product sector, is seeking a professional and customer-focused individual to join their team as a Customer Service Advisor.

This is an exciting opportunity for someone who thrives in a structured, fast-paced environment and enjoys delivering outstanding service and support to a wide business customer base.

Key Responsibilities for the Customer Service Advisor position:

• Be the first point of contact for all customer enquiries (via telephone and email)
• Accurately process sales orders and related transactions
• Provide professional and timely communication to both customers and colleagues
• Build and maintain strong relationships with clients
• Keep detailed and accurate customer account records
• Resolve queries effectively, escalating when required
• Collaborate with internal departments to deliver exceptional customer service
• Ensure compliance with company processes, standards, and data protection regulations
• Stay informed about products and internal procedures
• Support the wider Sales & Marketing team when needed

Candidate Profile

• Minimum 2 years’ experience in customer service, sales desk, or sales administration
• Educated to GCSE level (or equivalent)
• Confident communicator — both verbal and written
• Excellent attention to detail and accuracy in data handling
• Proficient with CRM systems and general IT literacy
• Proactive, solution-focused, and customer-driven approach
• Strong team player with a positive attitude

Additional:

Benefits: 23 days annual leave + bank holidays, birthday day off, stakeholder pension

We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
SUMMARY DESCRIPTION:
To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.
+ Daily process and input of all customer orders and distribution accounts.
+ Provide daily operational reports that are accurate and timely.
+ Run stock reports to check for product availability.
+ Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
+ Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
+ Rate domestic transportation bills.
+ Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
+ Trace orders as required and notifies customers of any activity concerning their order.
+ Ensure accurate and timely client and vendors billing.
+ Maintain damage records and backorder logs.
+ Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
+ Input all receipts, putaways, moves, picks, shipments and cycle counts
+ Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
+ Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
+ Report customer feedback to management, including any signs of customer dissatisfaction.
+ Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
+ Contribute to maintain strong relationships with vendors (trucking companies, and others).
+ Provide support with other miscellaneous projects, filing and research
+ Maintain a current and accurate DLSOP that details the processing requirements for each account.
+ Answer phone calls according to Expeditors standards
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
+ Meet KPI standards, as per the company's procedures
+ Ensure smooth and timely freight process flow
+ Track and Trace Air Export Files and reporting
+ Use Tree View on daily basis
+ Ensure arrival notices are communicated to overseas and customers
+ Interact with our customers in arranging their international shipments, meeting customer service standards.
+ Understand department process flow, and looking for best practices to improve operational efficiency and productivity
+ Overseas communications, timely responses to emails and requests (internal and external)
+ Escalation of problems to Management when necessary
+ Attend training classes when required and meet company standards of 52 hours training per year per employee.
+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
WHAT WE EXPECT FROM YOU:
Expeditors Key Performance Expectations
Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize
Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards
Culture: Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary
Personal Growth and Development: Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate
Specific Performance Expectations
Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures
Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution
Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
The ideal candidate would have experience within the healthcare sector and understand the importance of Good Distribution Practice (GDP).
Positive and willing to help attitude
Understanding transportation process of all models is a plus
Good computer skills (e.g., MS Excel, MS Word)
6 months to 1-year related experience and/or training; or equivalent combination of education and experience
Meet company standards of 52 hours training per year, including as needed management/leadership training
Excellent organisational skills, time management skills in addition to a professional manner
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
Must have the Right to Work in the UK

Our client is seeking an experienced and dynamic Customer Service Team Lead to join their vibrant team in Milton Keynes, Buckinghamshire, UK . This role is crucial for ensuring exceptional customer support and guiding a team of dedicated customer service representatives. The ideal candidate will have a passion for customer satisfaction, strong leadership abilities, and a proven track record in managing customer service operations. You will be responsible for motivating your team, improving service efficiency, and resolving complex customer issues.

Key responsibilities include:

• Leading, mentoring, and coaching a team of customer service representatives to achieve performance targets.
• Monitoring team performance, providing regular feedback, and conducting performance reviews.
• Handling escalated customer inquiries and resolving complex issues efficiently and effectively.
• Developing and implementing customer service strategies to enhance customer satisfaction and loyalty.
• Ensuring adherence to service level agreements (SLAs) and quality standards.
• Training new team members and providing ongoing training to existing staff.
• Identifying areas for process improvement and implementing solutions to enhance customer experience.
• Collaborating with other departments to address customer feedback and implement necessary changes.
• Managing team schedules, workload, and resource allocation.
• Maintaining accurate records of customer interactions and team performance.
• Reporting on key customer service metrics and insights to senior management.
• Acting as a point of escalation for customer complaints and resolving them with empathy and professionalism.
• Fostering a positive and supportive team environment that encourages professional growth.

The successful applicant will have previous experience in a customer service leadership role, with a strong understanding of customer service principles and best practices. Excellent communication, interpersonal, and problem-solving skills are essential. A proactive approach to identifying and resolving issues, along with the ability to motivate and inspire a team, is crucial. Familiarity with CRM systems and customer service software is highly desirable. This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing for a balanced approach to work.

Our client, a dynamic and rapidly expanding fintech company, is seeking an experienced and empathetic Customer Service Team Lead to manage and inspire a remote team of customer support specialists. This position is fully remote, offering the opportunity to lead a team from anywhere within the UK. You will be responsible for overseeing the day-to-day operations of the customer service department, ensuring that all customer inquiries are handled efficiently, professionally, and in line with company standards. Key duties include coaching, training, and motivating the customer service team, setting performance targets, conducting regular performance reviews, and fostering a positive and collaborative team environment. You will also be involved in handling escalated customer issues, identifying trends in customer feedback, and collaborating with other departments to implement service improvements. The ideal candidate will have a proven background in customer service management, with a strong understanding of CRM systems and customer support best practices. Excellent leadership, communication, and problem-solving skills are essential. You should be passionate about delivering exceptional customer experiences and be adept at managing and motivating a remote workforce. This is an exciting opportunity to make a significant impact on customer satisfaction and contribute to the growth of an innovative company in a remote-first setting.
Responsibilities:

• Lead, coach, and motivate a remote team of customer service representatives.
• Manage daily operations of the customer service function, ensuring high-quality service delivery.
• Set performance goals and monitor team productivity and quality metrics.
• Conduct regular performance reviews and provide constructive feedback.
• Handle and resolve escalated customer complaints and issues.
• Identify areas for service improvement and collaborate with other departments to implement changes.
• Ensure adherence to company policies and procedures in all customer interactions.
• Develop and deliver training programs for new and existing team members.
• Maintain up-to-date knowledge of company products, services, and support policies.
• Foster a positive and supportive team culture.

Qualifications:

• Proven experience in a customer service supervisory or team lead role.
• Demonstrated ability to lead and motivate a team, preferably in a remote setting.
• Excellent understanding of customer service principles and best practices.
• Proficiency with CRM software and customer support platforms.
• Strong problem-solving and conflict-resolution skills.
• Outstanding communication, interpersonal, and listening skills.
• Ability to manage performance metrics and drive continuous improvement.
• Empathetic and client-focused approach.
• Experience in the fintech or technology sector is a plus.
• Bachelor's degree in a relevant field or equivalent experience.

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Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Leica Microsystems, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
Shape the Future with Us!
At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.
Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what's possible.
Learn about the Danaher Business System which makes everything possible.
The Customer Service Advocate iis responsible for the interface between the customers, the field service and the other internal teams.
The mission is customer satisfaction, timely execution of the service jobs, including remote and field service activities, until full customers satisfaction and best utilization of the field resources.
In this role, you will have the opportunity to:
+ Be the single point of entry for all customers' requests (via email and phone calls) related to aftermarket service activities for the Netherlands and Belgium.
+ Order Spare-parts, if required, and monitor delivery.
+ Optimise the planning of the Field Service Engineers to ensure fast reactivity, reduce travel times and provide the best outcome for the customer.
+ Create customer quotes and follow-up with the customers to get the purchase orders in time, in case the intervention is not covered by a contract or warranty.
+ Co-ordinate the timely closure of Work Orders in SFDC and SAP and make sure all returns, and invoicing are completed in line with our KPI's.
+ The essential requirements of the job include:
+ Education - GCSE, VMBO, MAVO diplomas , or equivalent
+ More than 2 years working in a similar role
+ Dutch speaker essential
+ French speaker preferable, but not essential
It would be a plus if you also possess previous experience in:
+ SAP
+ Salesforce
#LI-Onsite
Dutch speaker required.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .

Our client is looking for an experienced and empathetic Senior Customer Service Representative to join their fully remote team. This role is essential for providing exceptional support to customers, resolving inquiries efficiently, and ensuring a positive customer experience. You will handle complex customer issues, provide guidance on products and services, and escalate unresolved problems to appropriate departments. As a senior member of the team, you will also be expected to assist in training new representatives, contribute to the development of customer service policies, and identify opportunities for service improvement.

Key responsibilities include managing high-volume inbound and outbound customer communications via phone, email, and chat, maintaining accurate customer records, and ensuring all interactions are documented thoroughly. You will actively listen to customer needs, provide accurate information, and strive to resolve issues on the first contact whenever possible. The ability to de-escalate challenging situations and maintain a calm, professional demeanour is crucial. You will also be responsible for tracking customer feedback and reporting trends to management, contributing to product and service enhancements. This role demands excellent communication skills, a patient and understanding attitude, and a strong problem-solving ability, all performed within a remote working environment. Proficiency with CRM software and a dedication to delivering outstanding service are key requirements.

Qualifications:

• Proven experience as a Customer Service Representative, with at least 2-3 years in a senior or lead role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and the capacity to handle complex customer inquiries.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience in training or mentoring junior team members is a plus.
• A patient, empathetic, and customer-focused approach.
• Ability to work independently and meet performance metrics in a remote setting.
• High school diploma or equivalent required; further education or certifications are advantageous.

This fully remote role supports customers across the UK, with key operations and team members located near **Milton Keynes, Buckinghamshire, UK**.

Our client, a rapidly expanding tech company, is looking for a dynamic and empathetic Customer Service Lead to spearhead their fully remote customer support team. This is a critical role focused on enhancing customer satisfaction, driving service excellence, and ensuring a consistently positive customer experience across all touchpoints. You will be responsible for leading a team of customer service representatives, developing support strategies, managing escalations, and implementing best practices to ensure exceptional service delivery. The ideal candidate possesses outstanding leadership qualities, a passion for customer advocacy, and a proven ability to manage and motivate a remote workforce.

Key Responsibilities:

• Lead, train, and mentor a team of remote customer service representatives, fostering a high-performance culture.
• Develop and implement customer service policies, procedures, and best practices.
• Monitor service quality and customer feedback, identifying areas for improvement.
• Manage complex customer inquiries and escalations, ensuring timely and effective resolution.
• Analyse customer service data to identify trends and insights, reporting key metrics to management.
• Collaborate with other departments (e.g., Product, Sales) to address customer needs and improve overall customer experience.
• Ensure the team meets or exceeds key performance indicators (KPIs) such as response times and customer satisfaction scores.
• Develop and deliver ongoing training programs to enhance team skills and product knowledge.
• Champion customer advocacy and ensure customer needs are at the forefront of all decisions.
• Utilise and optimise customer support software and tools.

Qualifications and Experience:

• Proven experience in a customer service leadership or supervisory role.
• Demonstrated ability to effectively manage and motivate a remote customer service team.
• Strong understanding of customer service principles, techniques, and metrics.
• Excellent communication, interpersonal, and problem-solving skills.
• Experience with CRM and customer support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to analyse data and translate it into actionable insights.
• Proficiency in conflict resolution and de-escalation techniques.
• Strong organisational skills and the ability to manage multiple priorities.
• A passion for delivering exceptional customer service.
• Experience in the tech or SaaS industry is a plus.

This position is a fully remote role, although the company base is **Milton Keynes, Buckinghamshire, UK**. Our client offers a competitive salary, comprehensive benefits, and the opportunity to shape the customer experience for a growing company. If you are a passionate leader dedicated to customer success in a remote environment, we encourage you to apply.

Our client, a rapidly expanding technology firm, is seeking a highly skilled and motivated Senior Customer Service & Technical Support Specialist to provide exceptional support to their valued customer base. This role is critical in ensuring customer satisfaction and driving loyalty through expert problem-solving and efficient issue resolution. You will be a key point of contact, representing the company's commitment to outstanding service.

Responsibilities:

• Handle complex customer inquiries and technical support requests via phone, email, and chat, providing timely and accurate resolutions.
• Diagnose and troubleshoot hardware, software, and application issues, guiding customers through step-by-step solutions.
• Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) with detailed documentation.
• Develop and maintain comprehensive knowledge base articles, FAQs, and user guides to empower customers and internal support staff.
• Train and mentor junior customer support representatives, sharing best practices and technical expertise.
• Proactively identify trends in customer issues and provide feedback to product and development teams for continuous improvement.
• Manage customer relationships, ensuring a positive and supportive experience throughout their interaction with the company.
• Participate in the evaluation and implementation of new customer support tools and technologies.
• Contribute to the development and refinement of customer service processes and policies.
• Ensure adherence to service level agreements (SLAs) and customer satisfaction targets.
• Handle customer complaints and concerns with empathy and professionalism, aiming for first-contact resolution where possible.
• Assist with product demonstrations and onboarding for new clients as needed.

Qualifications:

• Proven experience in a customer service or technical support role, with a minimum of 4 years in a senior capacity.
• Strong technical aptitude and ability to quickly learn new software and hardware systems.
• Excellent troubleshooting and problem-solving skills, with a logical and methodical approach.
• Outstanding communication and interpersonal skills, both written and verbal.
• Demonstrated ability to manage difficult customer situations with patience and professionalism.
• Experience in training or mentoring junior team members.
• Familiarity with CRM systems and helpdesk software (e.g., Zendesk, Salesforce Service Cloud).
• Ability to work effectively under pressure and manage multiple priorities.
• A proactive attitude towards identifying and resolving customer issues.
• A genuine passion for delivering exceptional customer service.
• Experience with (Specific Product/Technology Area) is a strong advantage.

This role requires you to be present at our office in Milton Keynes, Buckinghamshire, UK , to facilitate direct team collaboration and immediate client interaction.

Our client is seeking a highly skilled and empathetic Senior Customer Service & Technical Support Specialist to join their growing team. This is a fully remote position, offering the flexibility to work from home anywhere in the UK. You will be the primary point of contact for customers, providing exceptional support for their inquiries and technical issues. This role requires a deep understanding of the company's products and services, coupled with excellent troubleshooting and problem-solving abilities. Responsibilities include responding to customer queries via phone, email, and chat, diagnosing and resolving technical problems, guiding users through product features and functionalities, and escalating complex issues to the relevant departments. You will also be involved in creating and maintaining knowledge base articles, FAQs, and troubleshooting guides to empower customers and internal teams. The ideal candidate will have a proven track record in customer support, with a strong technical aptitude and the ability to explain technical information clearly and concisely to non-technical users. Excellent communication, active listening, and de-escalation skills are paramount. This remote role is perfect for a proactive individual passionate about customer satisfaction and delivering outstanding support experiences.

Key Responsibilities:

• Provide high-level technical support and customer service via phone, email, and chat.
• Diagnose and resolve complex technical issues related to the company's products/services.
• Guide customers through product setup, usage, and troubleshooting steps.
• Effectively manage and prioritize customer inquiries and support tickets.
• Develop and maintain customer support documentation, including FAQs and knowledge base articles.
• Collaborate with development and product teams to identify and report bugs or product enhancements.
• Train and mentor junior support specialists.
• Gather customer feedback and provide insights for product and service improvement.
• Ensure adherence to service level agreements (SLAs) and customer satisfaction targets.
• Maintain accurate records of customer interactions and support resolutions.

Qualifications and Experience:

• Proven experience (3-5 years) in a customer service and technical support role.
• Strong technical aptitude and ability to troubleshoot software and hardware issues.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using CRM and helpdesk software.
• Ability to explain technical concepts to non-technical users.
• Strong problem-solving and analytical skills.
• Experience in creating support documentation is a plus.
• Ability to work independently and manage time effectively in a remote setting.
• Patience, empathy, and a customer-centric approach.

Join a supportive remote team and help our customers succeed with our products.