987 Barclaycard jobs in Northamptonshire

Are you a natural problem solver with a passion for delivering customer service?
We have an exciting opportunity for a Customer Service Coordinator to join our clients team at their Northampton premises.

At Modern Edge Recruitment, we take pride in finding the perfect candidates for our customers, and we need someone like you to help us achieve that!

What You'll Do:

As a Customer Service Coordinator, you'll be the key point of contact for our clients valued customers, ensuring they receive an efficient and professional service. Your friendly approach and excellent communication skills will help you handle and resolve customer inquiries with ease. You'll build strong relationships with their clients, providing them with timely updates and addressing any concerns in a respectful manner.

Why Choose Us:

At Modern Edge Recruitment, we value collaboration and teamwork. You'll be working with a supportive and friendly team, and your contribution will be crucial to our success. They also offer a hybrid working pattern, allowing you the flexibility to work from home and attend the office as needed.

What We're Looking For:

• A Microsoft whiz with excellent knowledge of applications, especially Excel.
• An organized and structured problem solver who thrives in dynamic environments.
• Outstanding communication skills, both written and verbal.
• A team player who fosters collaboration and support.
• A keen eye for detail and a drive for efficiency and accuracy.
• Ability to handle multiple tasks and prioritize effectively.
• Flexibility and adaptability to embrace new processes.

Join Our Team:

If you're excited about providing exceptional customer service and being part of a fun yet professional team, we'd love to hear from you!

Hours are 8am till 5pm - Monday to Friday

Apply Now:

Don't miss this opportunity to join a company that values its employees and customers alike.
Please apply with your CV within!

Let's shape the future of customer service together at Modern Edge Recruitment trained.

Job Types: Full-time, Permanent

Pay: 12.21 per hour

Customer Service Administrator
Permanent
Full-time hours (Monday to Friday, 37.5 per week)
Northampton (NN4)
26,000

Looking for your next step in a customer-focused role where no two days are the same?

We are seeking a proactive and organised individual to join our client as a Customer Service Administrator. If you enjoy solving problems, keeping things running smoothly behind the scenes and supporting clients, this could be the ideal role for you.

The main function of this role is acting as a key point of contact for internal and external enquiries, coordinating technical services, managing deliveries and maintaining up-to-date systems.

Key duties and responsibilities for the Customer Service Administrator:

• Establish and maintain good relationships & communication with customers and colleagues.
• Provide a first-rate customer service for internal and external clients.
• Coordinate orders, deliveries & collections and fault reporting.
• Update internal systems with customer and service information.
• Process parts and pricing requests, handle complaints and respond proactively to telephone and email queries.

Key experience and skills required for the Customer Service:

• Previous administration and customer service experience within an office/commercial environment.
• Proficient using different IT systems, databases / CRMs including MS Office.
• Strong organisation, time management and communication.
• Professional telephone manner
• Accuracy and attention to detail
• Driven with a desire to deliver a high-quality service.
• Capable of working autonomously to continually changing deadlines and priorities.

Additional details:

• Full-time hours - Monday to Friday, 9am-5pm with 30-minute lunch.
• Permanent contract
• Fully office-based

As Customer Service Administrator you will be working as part of a supportive team who deliver first class service to their customers. The role is full time and permanent working onsite in their modern, open plan Brackley office. The company have been established since 2010 and has grown to over 300 locations. Hours are Monday to Friday 8.30 am to 5.00 pm and offering a starting salary of up to 26,500. This role will suit a customer service professional who wants to grow with the business.

Purpose of the role:

To deliver high levels of customer service working with major corporate accounts. The role is busy and varied and involves interacting with customers on a daily basis.

Key Accountabilities for The Customer Service Administrator:

• Creating job records, maintaining the database
• Responding to customer queries
• Dealing with any queries, customer complaints
• Dealing with contract renewals
• Managing purchase orders
• Scheduling invoices
• Processing and uploading orders
• Liaising with customers daily basis regarding quotes, work orders, providing updates
• Portal management
• Organising quotes
• Scheduling invoices
• Uploading and processing orders
• Liaising with internal teams including business development managers
• Credit control for key accounts

Key Skills Required for the Customer Service Administrator:

• High levels of customer service over the phone and by email
• Solid administration skills
• Highly organised with excellent levels of attention to detail
• Adaptable in a changing environment
• Credit control experience would be an advantage
• Strong IT skills

What's in it for you?

• A starting salary of up to 26,500
• Based onsite Mon - Fri 8.30 - 5.00 pm (30 mins lunch and two 15 min breaks)
• 23 days hol + bank hols (you can also buy and sell hols days)
• Birthday day off (after one year service)
• Training, development and progression
• Annual performance and company related bonus
• Associate days, socials
• Associate equity program
• Plenty of free parking

Customer Service Representative – Office working

 Inspired by their unique client base, our client is looking to add to their growing customer service team to continue to provide a top-quality tailored customer experience.

Employment Type:  Full-time temporary to permanent position.

Pay:  £12.21 per hour, paid weekly.

Working Hours:   11am – 8pm, 5 days out of 7 Monday to Sunday.

Responsibilities of a Customer Service Representative

Build rapport with customers in a consultative manner

Listen to the customer's needs to ensure a positive and unique solution to their queries

Provide exceptional customer service by demonstrating in-depth knowledge of the services & products the company provides.

Communicating with customers and clients via live chat platforms.

The key skills / experience that we are looking for are:
 
 Excellent customer service skills
 Great team player
 6 months Contact Centre background (not essential)
 Strong communication skills

If this sounds like something you would be interested in, then please click APPLY NOW!

Customer Service Specialists
Location: Regional UK (Multiple Sites) | Full-time
Salary: £(phone number removed) + benefits + overtime + career development

Step into a role where you bring experience and gain influence.

As a Customer Service Specialist , you'll go beyond the day-to-day to help guide, shape, and elevate customer outcomes. This role suits individuals who have already proven themselves in call centre or customer service environments and are ready for more autonomy and responsibility.

What You'll Do

• Resolve customer queries that require more time, judgement or investigation
li>Work with vulnerable or high-priority customers and deliver a calm, informed response
• Liaise with internal stakeholders to coordinate accurate, cross-functional responses
• Support onboarding of new team members through support, shadowing, and feedback
• Review case histories or trends and share insights to improve team service levels
• Use your knowledge of systems and processes to enhance both speed and accuracy across the team
• Monitor shared inboxes and support digital channels as needed (e.g., email, webforms, chat tools)

What You’ll Bring

< i>A strong foundation in customer service roles, particularly in regulated or high-volume sectors in a call centre, contact centre or customer service organisation
• Ability to remain clear-headed and structured when faced with technical or emotional queries
• Comfort with using multiple platforms (e.g. CRM, order tracking, account systems) to diagnose and solve issues
• A helpful and knowledgeable approach with colleagues, offering informal coaching and peer support
• Personal accountability for quality, timing and customer follow-through

What You’ll Gain

< i>Entry into a structured capability-based progression model
• Opportunities to lead on knowledge sharing, process improvement or mentoring programmes
• A comprehensive six week onboarding programme with dedicated support
• Access to broader development through specialist or senior-level training
• Exposure to team quality processes, root cause analysis and performance forums
• Recognition for stepping up and supporting operational excellence

To explore your future please email your CV

Customer Service Advisors
Location: Leicestershire
Salary: £24-25,500 + paid overtime + benefits + clear progression path

A role with purpose. A team with pride. A future with opportunity.

We are seeking proactive, resilient individuals with a passion for people and problem-solving to join a trusted organisation as Customer Service Advisors . If you enjoy helping others, thrive in fast-paced environments, and are looking for a long-term career with real development opportunities, this could be the perfect role for you.

What You'll Do

• Be the first point of contact for a variety of customer queries via phone and email
li>Handle orders, updates, delivery queries, billing issues, and general service enquiries
• Accurately manage and update customer information across systems
• Provide thoughtful, solution-focused support, including for customers in vulnerable situations
• Resolve customer issues independently wherever possible, escalating only when necessary
• Stay current on service updates, internal communications, and best practices
• Support overall team goals through personal KPIs and shared responsibilities
• Ensure compliance with safety, data protection, and quality standards

What You’ll Bring

< i>Experience in a customer-facing role such as call centre, contact centre, customer service centre, retail, hospitality or similar for example a graduate with placement experience
• Strong communication skills and a calm, professional approach
• Great attention to detail and ability to manage data accurately
• Confidence navigating new systems and multitasking in real-time environments
• A willingness to learn and adapt in a collaborative, team-oriented workplace
• Drive to contribute meaningfully to a high-performing team

What You’ll Gain

< i>Paid overtime and flexible shift options during peak seasons
• Performance-based hybrid working following successful probation
• A comprehensive six week onboarding programme with dedicated support
• Ongoing coaching, learning resources and development opportunities
• A workplace that values your contribution and supports long-term growth

To explore your future please email your CV 

Are you a proactive individual with a passion for customer service? Are you looking for a career where you can learn and develop? My successful client is looking for an efficient and effective team player who wants to learn how to provide a pro-active and comprehensive customer support service to partners across the UK. This is a great opportunity to work with one of the friendliest teams in Kettering with full training provided.

The role:

• Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally
li>Processing all orders gained by the sales team ensuring all information is gathered from the customer and documented accurately
• Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions
• Maintain customer service emails and ensure that responses are provided within a timely manner
• Provide technical advice and guidance to customers where there is concern over the suitability of orders
• Liaise with and support the sales team
• Maintain strong working relationships with existing customers developing positive relationships with new partners to ensure long term success

Ad-hoc:

• Undertake administration tasks such as order filing as and when required
• Support the Customer Service Supervisor in developing strategies and initiatives to ensure the function is able to provide outstanding service to customers and partners every time

The individual

• Customer Service focus
• Language skills - High level of written grammar and excellent command of English
• Organisational skills
• Communication skills
• Ability to adjust priorities and manage time effectively in a fast-paced environment
• Ability to integrate effectively into well-established team environments
• Good working knowledge of Microsoft Office applications

Benefits

• Competitive Salary
• Generous pension scheme
• 26 days annual leave
li>Christmas shutdown + all bank holidays
• Excellent progression and training
• Free parking

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Days of work; Monday - Friday

Hours of work; 06:00 - 15:00 (1 hour lunch break)

As the Customer Service Administrator, you will ensure that we deliver on our promise of outstanding service.

Youll be the first point of contact working with.

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