130 Bet365 jobs in Staffordshire
Customer Support Specialist
WV1 1DB Wolverhampton, West Midlands
£25000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team in Wolverhampton, West Midlands, UK . This role offers a hybrid work arrangement, blending the benefits of remote work with essential in-office collaboration. As a Customer Support Specialist, you will be the primary point of contact for customer inquiries, providing timely and effective solutions across multiple communication channels, including phone, email, and live chat. Your primary goal will be to ensure a high level of customer satisfaction by addressing issues efficiently, troubleshooting problems, and offering guidance on our products and services. You will maintain detailed records of customer interactions and transactions, identifying and escalating priority issues as needed. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong problem-solving aptitude. You should be adept at understanding customer needs and translating them into actionable solutions. This position requires a commitment to delivering exceptional service, a proactive approach to customer satisfaction, and the ability to work effectively within a team. Experience with customer relationship management (CRM) software is highly desirable. You will be instrumental in fostering positive customer relationships and contributing to the overall success of the support department. This role is perfect for someone passionate about helping others and seeking a role with flexibility and opportunity for growth. Training will be provided to ensure you are well-equipped to handle diverse customer queries and challenges. We value individuals who are reliable, organized, and possess a positive attitude.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing accurate and effective solutions.
- Maintain detailed records of customer interactions, comments, and complaints.
- Identify and escalate priority issues to the appropriate departments.
- Provide information about products and services, guiding customers through their usage.
- Build and maintain strong customer relationships through exceptional service.
- Contribute to team efforts by accomplishing related results as needed.
- Gather customer feedback and share insights with the relevant teams to improve products and services.
- Adhere to company policies and procedures for customer service.
Qualifications:
- Previous experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to remain calm and professional under pressure.
- Good organizational skills and attention to detail.
- Familiarity with common IT troubleshooting is a plus.
- High school diploma or equivalent; further education or certification is an advantage.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist
ST5 0EG Staffordshire, West Midlands
£22000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is hiring a motivated Customer Support Specialist to provide exceptional service to their customers in a fully remote capacity. This role is perfect for individuals who excel at problem-solving and thrive in a digital-first environment. You will be the primary point of contact for customer inquiries, offering timely and effective solutions via phone, email, and chat. Responsibilities include troubleshooting technical issues, guiding customers through product features, resolving complaints, and processing requests efficiently. Maintaining a high level of customer satisfaction is paramount.
The ideal candidate will possess outstanding communication skills, both written and verbal, with a friendly and professional demeanour. Patience, empathy, and a genuine desire to help customers are key attributes. Previous experience in a customer service or technical support role is advantageous. You should be proficient with common office software and comfortable navigating various online platforms. A dedicated workspace with a reliable internet connection is required for this remote position. You will need to be self-disciplined and possess strong time-management skills to effectively manage your workload and meet service level agreements. Training on our client's products and services will be provided. This is a fantastic opportunity to join a supportive team and contribute to a positive customer experience from the comfort of your own home. If you are passionate about customer service and looking for a rewarding remote role, apply today.
The ideal candidate will possess outstanding communication skills, both written and verbal, with a friendly and professional demeanour. Patience, empathy, and a genuine desire to help customers are key attributes. Previous experience in a customer service or technical support role is advantageous. You should be proficient with common office software and comfortable navigating various online platforms. A dedicated workspace with a reliable internet connection is required for this remote position. You will need to be self-disciplined and possess strong time-management skills to effectively manage your workload and meet service level agreements. Training on our client's products and services will be provided. This is a fantastic opportunity to join a supportive team and contribute to a positive customer experience from the comfort of your own home. If you are passionate about customer service and looking for a rewarding remote role, apply today.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
DE1 0AA Derby, East Midlands
£24000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing customer service team. This is a fully remote role where you will be the primary point of contact for customer inquiries, providing timely and effective solutions to a wide range of issues. Your responsibilities will include responding to customer queries via phone, email, and live chat, troubleshooting technical problems, guiding users through product features, and escalating complex issues to the appropriate departments. You will be expected to maintain a high level of customer satisfaction by offering professional and friendly support. The ideal candidate will possess excellent communication skills, both written and verbal, with a patient and helpful demeanor. Previous experience in a customer service or helpdesk role is highly desirable, along with proficiency in CRM software and ticketing systems. Strong problem-solving abilities and the capacity to remain calm under pressure are essential. You should be comfortable working independently in a remote environment, managing your time effectively, and contributing positively to a virtual team. A passion for helping others and a commitment to delivering outstanding service are key. Join our client’s supportive team and become a crucial part of ensuring customer success and satisfaction. Your role is vital in building and maintaining strong customer relationships.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
ST1 2AA Staffordshire, West Midlands
£22000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is looking for a proactive and customer-centric Customer Support Specialist to join their dedicated support team, serving customers across the UK and internationally. This role requires exceptional communication and problem-solving skills to provide first-line technical assistance and ensure customer satisfaction. You will be responsible for responding to customer inquiries via phone, email, and chat, troubleshooting technical issues, and guiding users through product features and functionalities.
Key duties include diagnosing and resolving software and hardware issues, escalating complex problems to senior support staff when necessary, and maintaining accurate records of customer interactions and resolutions in our CRM system. You will also contribute to building a comprehensive knowledge base by documenting common issues and their solutions. Providing feedback to the product development team on customer issues and trends will be important for continuous improvement. The ability to explain technical concepts clearly to non-technical users is essential.
The ideal candidate will have previous experience in a customer service or technical support role, preferably within the technology sector. Excellent verbal and written communication skills are mandatory. A patient, empathetic, and positive attitude towards customer service is crucial. Familiarity with common operating systems (Windows, macOS) and basic networking concepts is beneficial. Experience with ticketing systems (e.g., Zendesk, Freshdesk) and CRM software is a plus. Strong organizational skills and the ability to multitask effectively in a dynamic environment are required. This is a great opportunity to join a supportive team and build a career in customer support within an innovative company.
Key duties include diagnosing and resolving software and hardware issues, escalating complex problems to senior support staff when necessary, and maintaining accurate records of customer interactions and resolutions in our CRM system. You will also contribute to building a comprehensive knowledge base by documenting common issues and their solutions. Providing feedback to the product development team on customer issues and trends will be important for continuous improvement. The ability to explain technical concepts clearly to non-technical users is essential.
The ideal candidate will have previous experience in a customer service or technical support role, preferably within the technology sector. Excellent verbal and written communication skills are mandatory. A patient, empathetic, and positive attitude towards customer service is crucial. Familiarity with common operating systems (Windows, macOS) and basic networking concepts is beneficial. Experience with ticketing systems (e.g., Zendesk, Freshdesk) and CRM software is a plus. Strong organizational skills and the ability to multitask effectively in a dynamic environment are required. This is a great opportunity to join a supportive team and build a career in customer support within an innovative company.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Manager
ST1 2AF Staffordshire, West Midlands
£40000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Customer Support Manager to lead their remote customer service team. This is a fully remote position, offering a fantastic opportunity to manage a team from anywhere in the UK. You will be responsible for ensuring exceptional customer service delivery, managing team performance, and implementing strategies to enhance customer satisfaction and retention. The ideal candidate will have a proven track record in customer service management, with strong leadership, communication, and problem-solving skills. Responsibilities include supervising, coaching, and motivating the customer support team, developing and implementing customer service policies and procedures, and handling escalated customer issues. You will also be responsible for monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and implementing improvements as needed. A key aspect of this role is to foster a customer-centric culture within the team and across the organization. Experience with CRM systems and customer support software is essential. You will collaborate with other departments, such as sales and product development, to ensure a cohesive customer experience. We are looking for a proactive, empathetic, and organized individual with a passion for delivering outstanding customer service. The ability to manage a remote team effectively, including setting expectations, providing feedback, and ensuring accountability, is crucial. This is an excellent opportunity to take on a leadership role in a growing company and make a significant impact on customer loyalty and brand reputation. The fully remote nature of this position requires excellent self-management skills and the ability to lead and motivate a distributed team. The focus will be on optimizing support processes, improving first-contact resolution rates, and ensuring that customers receive timely and effective assistance across all support channels. You will be instrumental in building and maintaining strong customer relationships. Your leadership will guide the team in resolving complex issues and providing a consistently positive customer experience. The role demands a strategic approach to customer service, focusing on long-term customer satisfaction and advocacy.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
WV1 1AB Wolverhampton, West Midlands
£24000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Join our client's dedicated customer support team in Wolverhampton, West Midlands, UK as a Customer Support Specialist. This role offers a hybrid working model, combining the benefits of working from home with essential in-office collaboration. You will play a crucial role in ensuring our client's customers receive outstanding service and support.
As a Customer Support Specialist, your primary responsibility will be to assist customers with their inquiries, troubleshoot issues, and provide timely and effective solutions. You will engage with customers through various communication channels, including phone, email, and live chat, ensuring a positive and seamless experience. Your ability to empathize, communicate clearly, and solve problems efficiently will be key to your success.
Responsibilities include:
As a Customer Support Specialist, your primary responsibility will be to assist customers with their inquiries, troubleshoot issues, and provide timely and effective solutions. You will engage with customers through various communication channels, including phone, email, and live chat, ensuring a positive and seamless experience. Your ability to empathize, communicate clearly, and solve problems efficiently will be key to your success.
Responsibilities include:
- Responding to customer queries and resolving complaints via phone, email, and chat.
- Providing technical assistance and guidance on our client's products and services.
- Processing customer requests, such as order modifications, returns, and
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
WV1 1AA Wolverhampton, West Midlands
£25000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a customer-focused and empathetic Customer Support Specialist to join their team in Wolverhampton, West Midlands, UK . This role involves providing exceptional support to customers across various channels, including phone, email, and live chat. You will be responsible for resolving customer inquiries, troubleshooting issues, and ensuring a positive customer experience. This is a hybrid role, offering a blend of in-office and remote work.
Key responsibilities include accurately logging all customer interactions and issues in the support system, providing timely and effective solutions, and escalating complex problems to the appropriate departments. You will also be involved in educating customers on product features and services, and gathering customer feedback to help improve our offerings. Building strong relationships with customers and maintaining a high level of customer satisfaction are paramount. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to explain technical information clearly and concisely. Previous experience in a customer service or technical support role is advantageous. Proficiency with customer relationship management (CRM) software and helpdesk ticketing systems is preferred. A patient and understanding demeanor, along with strong problem-solving abilities, is essential. You should be able to work efficiently both independently and as part of a collaborative team. Adaptability and a willingness to learn about our products and services are key. This position offers a supportive work environment, comprehensive training, and opportunities for career advancement within the customer service field. You will be a vital link between our company and its valued customers, ensuring their needs are met with professionalism and efficiency.
Key responsibilities include accurately logging all customer interactions and issues in the support system, providing timely and effective solutions, and escalating complex problems to the appropriate departments. You will also be involved in educating customers on product features and services, and gathering customer feedback to help improve our offerings. Building strong relationships with customers and maintaining a high level of customer satisfaction are paramount. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to explain technical information clearly and concisely. Previous experience in a customer service or technical support role is advantageous. Proficiency with customer relationship management (CRM) software and helpdesk ticketing systems is preferred. A patient and understanding demeanor, along with strong problem-solving abilities, is essential. You should be able to work efficiently both independently and as part of a collaborative team. Adaptability and a willingness to learn about our products and services are key. This position offers a supportive work environment, comprehensive training, and opportunities for career advancement within the customer service field. You will be a vital link between our company and its valued customers, ensuring their needs are met with professionalism and efficiency.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Bet365 Jobs in Staffordshire !
6
Customer Support Specialist
DE1 2AY Derby, East Midlands
£25000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a reputable provider of digital solutions, is seeking a dedicated and customer-focused Customer Support Specialist to join their growing team. This role is fully remote, enabling you to provide exceptional service from anywhere.
As a Customer Support Specialist, you will be the primary point of contact for customers, assisting them with inquiries, technical issues, and general support needs via various channels, including phone, email, and chat. Your goal will be to ensure a positive customer experience, resolve issues efficiently, and contribute to customer satisfaction and retention. This role requires excellent communication skills, a patient demeanor, and a strong ability to troubleshoot.
Key Responsibilities:
This is a fantastic opportunity to build a career in customer support with a supportive organization that values its employees and offers opportunities for growth. If you are passionate about helping others and delivering outstanding service, we encourage you to apply.
As a Customer Support Specialist, you will be the primary point of contact for customers, assisting them with inquiries, technical issues, and general support needs via various channels, including phone, email, and chat. Your goal will be to ensure a positive customer experience, resolve issues efficiently, and contribute to customer satisfaction and retention. This role requires excellent communication skills, a patient demeanor, and a strong ability to troubleshoot.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Diagnose and resolve customer issues related to our products and services.
- Guide customers through troubleshooting steps and provide clear, concise solutions.
- Escalate complex issues to appropriate internal teams when necessary, ensuring follow-up.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Identify trends in customer issues and provide feedback to product and development teams for improvement.
- Educate customers on product features and best practices.
- Contribute to the development of knowledge base articles and support documentation.
- Achieve and maintain target metrics for customer satisfaction, response times, and resolution rates.
This is a fantastic opportunity to build a career in customer support with a supportive organization that values its employees and offers opportunities for growth. If you are passionate about helping others and delivering outstanding service, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
ST1 1DG Staffordshire, West Midlands
£25000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their thriving team. This role is fully remote, allowing you to provide exceptional service to customers from anywhere. You will be the first point of contact for customer inquiries, offering efficient and friendly assistance across various channels, including email, chat, and phone. The ideal candidate will possess outstanding communication skills, a passion for helping others, and a commitment to resolving customer issues promptly and effectively.
Responsibilities:
Qualifications:
This is a fantastic opportunity to build a career in customer support with a company that values its employees and customers. This fully remote role offers a competitive salary and benefits, along with comprehensive training and ongoing development opportunities. Join our dedicated team and make a difference in our customers' experience.
Responsibilities:
- Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing accurate and effective solutions.
- Educate customers on product features, services, and policies.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and escalate priority issues to the appropriate internal teams.
- Contribute to the development of customer support documentation and FAQs.
- Gather customer feedback and share insights with relevant departments to improve products and services.
- Ensure a high level of customer satisfaction by providing excellent service.
- Adhere to company policies and procedures regarding customer service and data privacy.
- Continuously seek opportunities to enhance customer experience and build loyalty.
- Manage customer accounts and ensure information accuracy.
Qualifications:
- High school diploma or equivalent; further education or relevant certification is a plus.
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customers.
- Ability to manage time effectively and prioritize tasks in a remote environment.
- Proficiency with CRM software and helpdesk ticketing systems.
- A reliable internet connection and a dedicated workspace for remote work.
- Ability to work independently and as part of a virtual team.
- A positive attitude and a strong work ethic.
This is a fantastic opportunity to build a career in customer support with a company that values its employees and customers. This fully remote role offers a competitive salary and benefits, along with comprehensive training and ongoing development opportunities. Join our dedicated team and make a difference in our customers' experience.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
DE1 2JP Derby, East Midlands
£22000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Are you a natural problem-solver with a passion for helping people? Our client is seeking a dedicated Customer Support Specialist to join their growing team. This role offers a flexible hybrid working arrangement, combining home-based flexibility with occasional in-office collaboration.
As a Customer Support Specialist, you will be the first point of contact for customers, providing prompt and efficient assistance across various channels, including phone, email, and live chat. You will handle customer inquiries, troubleshoot issues, process requests, and ensure a high level of customer satisfaction. Your ability to empathize, communicate clearly, and find effective solutions will be key to your success.
Key Responsibilities:
As a Customer Support Specialist, you will be the first point of contact for customers, providing prompt and efficient assistance across various channels, including phone, email, and live chat. You will handle customer inquiries, troubleshoot issues, process requests, and ensure a high level of customer satisfaction. Your ability to empathize, communicate clearly, and find effective solutions will be key to your success.
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, assisting customers with their needs.
- Troubleshoot technical problems and guide customers through solutions.
- Process customer requests, such as order updates, returns, and
This advertiser has chosen not to accept applicants from your region.
9