178 Bet365 jobs in Staffordshire

WHJS1_UKTJ

• Respond to customer inquiries via phone, email, and live chat in a timely, professional, and friendly manner.
• Troubleshoot and resolve customer issues related to orders, products, shipping, and returns, ensuring a high level of customer satisfaction.
• Provide detailed product information and guidance to customers, helping them make informed purchasing decisions.
• Escalate complex customer issues to the appropriate departments or management when necessary.
• Process returns, exchanges, and refunds according to company policy.
• Maintain accurate records of customer interactions, transactions, comments, and complaints in the CRM system.
• Identify trends in customer inquiries and feedback, reporting them to management to improve products and services.
• Assist in the development and maintenance of customer support knowledge bases and FAQs.
• Contribute to a positive and collaborative team environment, sharing best practices and supporting colleagues.
• Meet and exceed key performance indicators (KPIs) for response times, resolution rates, and customer satisfaction scores.
• Stay updated on company products, services, and policies to provide accurate information.

• Proven experience in a customer service or customer support role, preferably within an e-commerce or retail environment.
• Excellent communication skills, both written and verbal, with the ability to articulate information clearly and empathetically.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• A positive attitude, patience, and a genuine desire to help customers.
• Ability to work independently and as part of a collaborative team in a hybrid setting.
• Familiarity with common e-commerce platforms and online payment systems is a plus.
• High school diploma or equivalent; further education or certifications in customer service are advantageous.
• Reliability and a strong work ethic are essential.

• Handle customer inquiries and resolve product or service problems efficiently and professionally.
• Provide accurate information about products, services, and policies.
• Process orders, returns, and exchanges, ensuring accuracy and adherence to company procedures.
• Identify and escalate priority issues to the appropriate departments for resolution.
• Build and maintain strong customer relationships through positive interactions.
• Gather customer feedback and report on common issues or trends to improve services.
• Assist in training new team members on customer service best practices.
• Maintain detailed records of customer interactions and transactions.
• Proactively identify opportunities to enhance the customer experience.
• Collaborate with sales and logistics teams to ensure seamless customer journeys.

• Previous experience in a customer service or call center role is highly desirable.
• Excellent verbal and written communication skills, with a clear and concise speaking voice.
• Strong active listening and empathy skills.
• Proficiency in using CRM software and other customer support tools.
• Ability to multitask, prioritize, and manage time effectively.
• A positive attitude and a willingness to go the extra mile for customers.
• Experience with e-commerce platforms is a plus.
• Basic understanding of company products and services.
• Ability to work collaboratively within a team and adapt to changing priorities.
• This role operates on a hybrid model, requiring attendance in our Derby, Derbyshire, UK office for a portion of the week, with the remainder of the time worked remotely.

• Lead, coach, and mentor a team of customer support representatives, fostering a high-performance culture.
• Oversee daily support operations, ensuring timely and effective resolution of customer inquiries and issues via phone, email, and chat.
• Develop and implement customer support policies and procedures to enhance service quality and efficiency.
• Monitor support team performance metrics, identifying trends and areas for improvement.
• Handle escalated customer complaints and complex technical issues, providing expert solutions.
• Train new support staff on products, services, and support best practices.
• Collaborate with other departments (e.g., Sales, Product Development) to resolve customer issues and improve the customer experience.
• Contribute to the knowledge base and self-help resources for customers and support agents.
• Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Manage team schedules and workload to ensure adequate coverage.
• Act as a point of escalation for complex customer queries.

• Minimum of 3 years of experience in a customer support role, with at least 1 year in a team lead or supervisory capacity.
• Proven experience managing and motivating a customer support team.
• Excellent understanding of customer service principles and best practices.
• Strong problem-solving and conflict-resolution skills.
• Proficiency in customer support software and CRM systems (e.g., Zendesk, Salesforce).
• Exceptional communication, interpersonal, and active listening skills.
• Ability to work effectively in a hybrid work environment, balancing remote and in-office responsibilities.
• Strong organisational and time management skills.
• Experience in technical support or helpdesk environments is highly desirable.
• A customer-first attitude with a passion for delivering outstanding service.
• Right to work in the UK.

• Lead, manage, and motivate a team of customer support representatives.
• Monitor daily support activities, ensuring timely and effective resolution of customer inquiries and issues.
• Develop and implement customer service policies and procedures to improve efficiency and quality.
• Provide training and ongoing coaching to the support team to enhance their skills and product knowledge.
• Handle escalated customer complaints and complex issues with professionalism and tact.
• Analyze customer feedback and support metrics to identify trends and areas for improvement.
• Collaborate with other departments (e.g., Sales, Product Development) to address customer needs and feedback.
• Ensure the support team meets or exceeds key performance indicators (KPIs).
• Contribute to the development and maintenance of knowledge base articles and support documentation.
• Foster a positive and customer-centric team environment.

• Proven experience in a customer service or support role, with at least 2 years in a supervisory or lead capacity.
• Excellent understanding of customer service principles and best practices.
• Strong leadership and team management skills.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Proficiency with CRM software and customer support ticketing systems.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Experience in the (mention relevant industry, e.g., software, e-commerce) sector is preferred.
• Ability to work effectively in a hybrid environment, balancing office-based and remote work.

• Respond to customer inquiries and resolve issues promptly and efficiently via phone, email, and chat.
• Troubleshoot and diagnose technical problems with the company's products or services.
• Provide clear and concise instructions and guidance to customers.
• Educate customers on product features and best practices.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate technical teams when necessary.
• Identify trends in customer issues and provide feedback to product development teams.
• Contribute to the knowledge base by creating and updating support articles.
• Maintain a high level of customer satisfaction and loyalty.
• Collaborate with team members and other departments to ensure a seamless customer journey.

• Proven experience in a customer service or technical support role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Patience and a customer-centric attitude.
• Proficiency with CRM software and ticketing systems.
• Ability to multitask and manage time effectively.
• Familiarity with technology products and services.
• Ability to work effectively in a hybrid environment, balancing remote and on-site responsibilities.
• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Experience in troubleshooting software or hardware issues is highly desirable.

• Overseeing the day-to-day operations of the customer support team.
• Responding to customer inquiries via email, phone, and live chat in a timely and professional manner.
• Investigating and resolving complex customer issues, escalating when necessary.
• Providing guidance and support to customer service representatives, fostering a collaborative and productive team environment.
• Developing and implementing customer support policies, procedures, and best practices.
• Monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
• Identifying trends in customer inquiries and providing feedback to other departments to drive product and service improvements.
• Training new support agents and conducting ongoing training for the existing team.
• Managing customer feedback and ensuring it is used to enhance the customer experience.
• Handling customer complaints and difficult situations with patience and professionalism.
• Contributing to the creation and maintenance of a comprehensive knowledge base.
• Ensuring adherence to company service level agreements (SLAs).
• Proactively identifying opportunities to improve the customer journey.
• Maintaining accurate records of customer interactions and transactions.

• Proven experience in a customer service or support role, with at least 2 years in a lead or supervisory capacity.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using helpdesk software and CRM systems.
• Ability to manage and motivate a team.
• A customer-centric approach with a genuine desire to help.
• Strong organizational and time-management skills.
• Experience in the e-commerce industry is a plus.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; further education or certifications in customer service are an advantage.
• A positive attitude and a commitment to delivering outstanding service.

About Us

Here at Culligan UK Limited we have developed a culture of putting our customers at the heart of everything we do and that’s been the engine that has driven us to becoming the UK’s leading specialists at providing drinking water solutions.

Core business hours: Monday to Friday 08.45 – 17.00

With a start date of 29th July 2024

The Role:

We're hiring Customer Service Executives for our Head Office in Wolverhampton to join our Customer Support Teams. In this role, you'll be responsible for addressing customer queries and disputes primarily via telephone, live chat and email. Strong communication skills, along with impeccable spelling and grammar, are essential for success in this position. If you're ready to join a dynamic team and make a difference in customer satisfaction, we want to hear from you! Apply today.

Technical Support Team

Assisting our customers when their water dispenser is not behaving, you will carry out troubleshooting checks to try and resolve the issue over the phone and get the machine running again.  Raising work orders for engineer call outs, actioning servicing requests and confirming attendance dates are all part of the daily jobs, as well as providing help and advice on our product range.  This is a very busy team looking after our customers by phone, email and live chat.

Billing Solutions Team
Are you passionate about crunching numbers, clarifying invoices for customers, and ensuring accuracy in billing? Do you thrive on resolving discrepancies before customers make payments and excel at collecting payments efficiently? If you enjoy assisting with billing queries and negotiating prices and agreements confidently, then this role is for you. Join us in this dynamic and varied position where every day brings new challenges and opportunities to make a difference!

Customer Loyalty Team
If you're passionate about retaining customers and turning challenging situations into opportunities for long-term loyalty, then this is the team for you. We specialize in being there when things go wrong, ensuring that even in difficult moments, we uphold our commitment to customer satisfaction. You'll have the autonomy to take ownership of issues and make decisions aimed at retaining customers. Collaborating with other teams across the business, you'll work to continuously improve our customer retention strategies. Join us and be part of a team dedicated to not only resolving problems but also fostering lasting relationships with our valued customers. Apply now and help us make every customer experience a positive one!

Requirements

Desirable:

• 2+ years of customer experience in either a call centre or customer facing environment
• Excellent communication and problem-solving skills.
• Ability to work well independently and in a team.
• Microsoft 365 experience
• Good computer skills

Join Us: If you're passionate about delivering great customer experiences and want to be part of a fun and dynamic team, we'd love to hear from you! Apply now by sending your CV!

Benefits

• 23 days' holiday + Bank Holidays - increasing with long service (pro rata)
• Christmas holiday shut down
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Enhanced Paternity & Maternity benefits
• Shopping discounts via Perks for Work scheme
• 24 hours access to Employee Assistance Programme + Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression
• Business casual dress code
• Bonus Schemes and incentives
• Newly refurbished offices
• Hybrid working opportunities may be available