66 Bet365 jobs in Stoke on Trent

WHJS1_UKTJ

• Respond to customer inquiries and resolve issues promptly and efficiently via phone, email, and chat.
• Troubleshoot and diagnose technical problems with the company's products or services.
• Provide clear and concise instructions and guidance to customers.
• Educate customers on product features and best practices.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate technical teams when necessary.
• Identify trends in customer issues and provide feedback to product development teams.
• Contribute to the knowledge base by creating and updating support articles.
• Maintain a high level of customer satisfaction and loyalty.
• Collaborate with team members and other departments to ensure a seamless customer journey.

• Proven experience in a customer service or technical support role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Patience and a customer-centric attitude.
• Proficiency with CRM software and ticketing systems.
• Ability to multitask and manage time effectively.
• Familiarity with technology products and services.
• Ability to work effectively in a hybrid environment, balancing remote and on-site responsibilities.
• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Experience in troubleshooting software or hardware issues is highly desirable.

• Respond to customer inquiries via phone, email, and chat in a professional and empathetic manner.
• Provide accurate information about services, programs, and initiatives.
• Assist users in navigating resources and accessing support.
• Document all interactions and maintain up-to-date customer records.
• Identify and escalate complex issues to the appropriate departments.
• Contribute to maintaining and updating the knowledge base with frequently asked questions and solutions.
• Handle sensitive information with discretion and confidentiality.
• Work collaboratively with team members to ensure seamless support delivery.
• Gather feedback from users to help improve services.
• Uphold the values and mission of the organization in all interactions.

• Previous experience in customer service or support roles is highly preferred.
• Excellent verbal and written communication skills.
• Strong listening skills and a patient, empathetic approach.
• Ability to quickly learn and retain information about services and procedures.
• Proficiency with standard office software and communication tools.
• Ability to work independently and manage time effectively in a remote environment.
• A genuine passion for supporting charitable causes and making a difference.
• Strong organizational skills and attention to detail.
• High school diploma or equivalent required; relevant certifications are a plus.
• Experience working within the charity or non-profit sector is advantageous.

• Provide advanced technical support to customers via phone, email, and chat, resolving issues promptly and efficiently.
• Troubleshoot and diagnose complex technical problems with software products, identifying root causes.
• Document customer interactions, resolutions, and technical issues accurately in the CRM system.
• Escalate unresolved issues to higher-tier support or development teams, providing detailed information.
• Develop and maintain a comprehensive knowledge base of product information, FAQs, and troubleshooting guides.
• Assist in training new customer support team members on products and procedures.
• Proactively identify trends in customer issues and provide feedback to product development teams for improvement.
• Contribute to the improvement of support processes and customer service standards.
• Manage customer expectations and ensure timely follow-up on all support requests.
• Provide feedback on product usability and suggest enhancements based on customer interactions.
• Maintain a high level of customer satisfaction through professional and empathetic service.
• Participate in cross-functional team meetings to discuss customer needs and resolutions.

• Proven experience in a customer support or technical support role, preferably with software products.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Proficiency in using CRM software and ticketing systems.
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
• Experience working in a hybrid work setting, demonstrating self-discipline and effective remote collaboration.
• Customer-centric mindset with a dedication to providing outstanding service.
• Familiarity with remote support tools and technologies.
• Ability to work independently and as part of a team.
• A relevant IT qualification or certification is advantageous.

• Provide expert-level technical and customer support for a range of products/services.
• Handle escalated customer issues, ensuring timely and satisfactory resolution.
• Mentor and train new and existing customer support representatives.
• Develop and maintain customer support documentation and knowledge base articles.
• Analyze customer feedback and support data to identify trends and areas for improvement.
• Collaborate with cross-functional teams (e.g., product, engineering) to resolve complex issues.
• Contribute to the continuous improvement of customer support processes and strategies.
• Uphold high standards of customer service and client satisfaction.
• Participate in regular team meetings and provide input on service enhancements.

• Proven experience in a customer support or technical support role, with at least 3 years in a lead or senior capacity.
• Strong understanding of customer service principles and practices.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Superb communication (written and verbal) and interpersonal skills.
• Ability to effectively manage time and prioritize tasks in a dynamic environment.
• Experience with CRM software and helpdesk ticketing systems.
• Ability to work effectively in a hybrid work model, splitting time between office and remote work.
• A customer-centric mindset with a passion for delivering outstanding service.

• Lead, coach, and mentor a team of customer support representatives.
• Monitor team performance, set goals, and conduct regular performance reviews.
• Handle complex and escalated customer inquiries and complaints, providing timely and effective resolutions.
• Develop and implement customer support strategies and procedures to improve efficiency and customer satisfaction.
• Train new team members and provide ongoing training to the existing team.
• Ensure adherence to service level agreements (SLAs) and company policies.
• Analyse customer feedback and support data to identify trends and areas for improvement.
• Collaborate with other departments to resolve customer issues and enhance product/service offerings.
• Prepare and present regular reports on team performance and key metrics to management.
• Maintain a deep understanding of our products/services to provide accurate support.

• Proven experience in a customer service role, with at least 2 years in a leadership or supervisory capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong ability to motivate and lead a team.
• Proficiency in customer support software and CRM systems.
• Experience in conflict resolution and de-escalation techniques.
• Ability to analyse data and generate actionable insights.
• High school diploma or equivalent; a degree in a related field is a plus.
• Organisational skills and attention to detail.
• Adaptability and resilience in a fast-paced environment.

• Providing high-level customer support via phone, email, and live chat, addressing inquiries and resolving issues efficiently.
• Handling escalated customer complaints and complex technical or product-related problems.
• Troubleshooting product issues, guiding customers through step-by-step solutions.
• Maintaining detailed and accurate customer records in the CRM system.
• Identifying customer needs and recommending appropriate products or services.
• Collaborating with other departments (e.g., sales, technical teams) to resolve customer issues effectively.
• Developing and updating customer support documentation, FAQs, and knowledge base articles.
• Training and mentoring junior customer support representatives, sharing best practices and product knowledge.
• Monitoring customer feedback and identifying areas for service improvement.
• Contributing to team goals and performance metrics.
• Staying informed about product updates, new features, and company policies.

• Proven experience as a Customer Support Specialist or in a similar customer-facing role, with a minimum of 3 years in a senior capacity.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with CRM software and customer support ticketing systems.
• Deep product knowledge and the ability to explain technical information clearly.
• Patience, empathy, and a customer-centric approach.
• Ability to work effectively in a team and independently.
• Experience in training or mentoring junior staff is highly desirable.
• High school diploma or equivalent; Associate's or Bachelor's degree preferred.

• Lead and mentor a team of customer support representatives.
• Oversee daily support operations and ensure timely resolution of customer inquiries.
• Develop and implement customer service policies and procedures.
• Train new team members and provide ongoing coaching.
• Monitor key performance indicators (KPIs) and service level agreements (SLAs).
• Handle escalated customer complaints and complex issues.
• Contribute to the creation and maintenance of support documentation and FAQs.
• Analyse customer feedback to identify areas for improvement.
• Collaborate with product and engineering teams to address customer needs.
• Foster a customer-centric culture within the support team.

• Proven experience in a customer support role, with at least 2 years in a supervisory or lead capacity.
• Exceptional communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Experience with customer support software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to train, motivate, and manage a remote team.
• Excellent organisational and time management skills.
• A patient, empathetic, and customer-focused attitude.
• Ability to work independently and as part of a remote team.

• Handle inbound customer inquiries via phone, email, and chat, providing timely and accurate resolutions.
• Diagnose and troubleshoot complex technical issues related to our products/services, guiding customers through step-by-step solutions.
• Escalate unresolved issues to appropriate departments while maintaining ownership and ensuring customer satisfaction.
• Develop and maintain a deep understanding of our products, services, and support policies.
• Create and update support documentation, FAQs, and knowledge base articles to empower customers and internal teams.
• Mentor and train junior customer support representatives, sharing best practices and product knowledge.
• Identify trends in customer issues and provide feedback to product development and engineering teams for continuous improvement.
• Proactively engage with customers to ensure their needs are met and to identify opportunities for enhanced service.
• Contribute to team meetings, sharing insights and collaborating on solutions to improve overall support efficiency and quality.
• Manage customer relationships with professionalism and empathy, building trust and loyalty.
• Adhere to service level agreements (SLAs) and key performance indicators (KPIs) for response times and resolution rates.
• Participate in the development and implementation of new customer support initiatives.
• Handle customer feedback and complaints with tact and efficiency, aiming for satisfactory resolutions.
• Contribute to a positive and collaborative remote team environment.

• Minimum of 4 years of experience in a customer support or technical support role, with at least 2 years in a senior or lead capacity.
• Proven experience handling complex customer inquiries and technical troubleshooting.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving abilities and a patient, customer-centric approach.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to explain technical concepts clearly and concisely to non-technical users.
• Self-motivated and able to work independently in a remote setting, managing time effectively.
• Team player with a collaborative spirit and a willingness to support colleagues.
• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Experience in the relevant industry sector is a plus.
• Candidates must be legally authorized to work in the UK and should have a reliable internet connection and a dedicated workspace.