51 Bet365 jobs in Stoke on Trent
Customer Support Specialist
ST5 0EG Staffordshire, West Midlands
£22000 Annually
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Posted 1 day ago
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Job Description
Our client is hiring a motivated Customer Support Specialist to provide exceptional service to their customers in a fully remote capacity. This role is perfect for individuals who excel at problem-solving and thrive in a digital-first environment. You will be the primary point of contact for customer inquiries, offering timely and effective solutions via phone, email, and chat. Responsibilities include troubleshooting technical issues, guiding customers through product features, resolving complaints, and processing requests efficiently. Maintaining a high level of customer satisfaction is paramount.
The ideal candidate will possess outstanding communication skills, both written and verbal, with a friendly and professional demeanour. Patience, empathy, and a genuine desire to help customers are key attributes. Previous experience in a customer service or technical support role is advantageous. You should be proficient with common office software and comfortable navigating various online platforms. A dedicated workspace with a reliable internet connection is required for this remote position. You will need to be self-disciplined and possess strong time-management skills to effectively manage your workload and meet service level agreements. Training on our client's products and services will be provided. This is a fantastic opportunity to join a supportive team and contribute to a positive customer experience from the comfort of your own home. If you are passionate about customer service and looking for a rewarding remote role, apply today.
The ideal candidate will possess outstanding communication skills, both written and verbal, with a friendly and professional demeanour. Patience, empathy, and a genuine desire to help customers are key attributes. Previous experience in a customer service or technical support role is advantageous. You should be proficient with common office software and comfortable navigating various online platforms. A dedicated workspace with a reliable internet connection is required for this remote position. You will need to be self-disciplined and possess strong time-management skills to effectively manage your workload and meet service level agreements. Training on our client's products and services will be provided. This is a fantastic opportunity to join a supportive team and contribute to a positive customer experience from the comfort of your own home. If you are passionate about customer service and looking for a rewarding remote role, apply today.
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0
Customer Support Specialist
ST1 2AA Staffordshire, West Midlands
£22000 Annually
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Posted 2 days ago
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Job Description
Our client, a rapidly growing technology firm, is looking for a proactive and customer-centric Customer Support Specialist to join their dedicated support team, serving customers across the UK and internationally. This role requires exceptional communication and problem-solving skills to provide first-line technical assistance and ensure customer satisfaction. You will be responsible for responding to customer inquiries via phone, email, and chat, troubleshooting technical issues, and guiding users through product features and functionalities.
Key duties include diagnosing and resolving software and hardware issues, escalating complex problems to senior support staff when necessary, and maintaining accurate records of customer interactions and resolutions in our CRM system. You will also contribute to building a comprehensive knowledge base by documenting common issues and their solutions. Providing feedback to the product development team on customer issues and trends will be important for continuous improvement. The ability to explain technical concepts clearly to non-technical users is essential.
The ideal candidate will have previous experience in a customer service or technical support role, preferably within the technology sector. Excellent verbal and written communication skills are mandatory. A patient, empathetic, and positive attitude towards customer service is crucial. Familiarity with common operating systems (Windows, macOS) and basic networking concepts is beneficial. Experience with ticketing systems (e.g., Zendesk, Freshdesk) and CRM software is a plus. Strong organizational skills and the ability to multitask effectively in a dynamic environment are required. This is a great opportunity to join a supportive team and build a career in customer support within an innovative company.
Key duties include diagnosing and resolving software and hardware issues, escalating complex problems to senior support staff when necessary, and maintaining accurate records of customer interactions and resolutions in our CRM system. You will also contribute to building a comprehensive knowledge base by documenting common issues and their solutions. Providing feedback to the product development team on customer issues and trends will be important for continuous improvement. The ability to explain technical concepts clearly to non-technical users is essential.
The ideal candidate will have previous experience in a customer service or technical support role, preferably within the technology sector. Excellent verbal and written communication skills are mandatory. A patient, empathetic, and positive attitude towards customer service is crucial. Familiarity with common operating systems (Windows, macOS) and basic networking concepts is beneficial. Experience with ticketing systems (e.g., Zendesk, Freshdesk) and CRM software is a plus. Strong organizational skills and the ability to multitask effectively in a dynamic environment are required. This is a great opportunity to join a supportive team and build a career in customer support within an innovative company.
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1
Customer Support Manager
ST1 2AF Staffordshire, West Midlands
£40000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a dedicated and experienced Customer Support Manager to lead their remote customer service team. This is a fully remote position, offering a fantastic opportunity to manage a team from anywhere in the UK. You will be responsible for ensuring exceptional customer service delivery, managing team performance, and implementing strategies to enhance customer satisfaction and retention. The ideal candidate will have a proven track record in customer service management, with strong leadership, communication, and problem-solving skills. Responsibilities include supervising, coaching, and motivating the customer support team, developing and implementing customer service policies and procedures, and handling escalated customer issues. You will also be responsible for monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and implementing improvements as needed. A key aspect of this role is to foster a customer-centric culture within the team and across the organization. Experience with CRM systems and customer support software is essential. You will collaborate with other departments, such as sales and product development, to ensure a cohesive customer experience. We are looking for a proactive, empathetic, and organized individual with a passion for delivering outstanding customer service. The ability to manage a remote team effectively, including setting expectations, providing feedback, and ensuring accountability, is crucial. This is an excellent opportunity to take on a leadership role in a growing company and make a significant impact on customer loyalty and brand reputation. The fully remote nature of this position requires excellent self-management skills and the ability to lead and motivate a distributed team. The focus will be on optimizing support processes, improving first-contact resolution rates, and ensuring that customers receive timely and effective assistance across all support channels. You will be instrumental in building and maintaining strong customer relationships. Your leadership will guide the team in resolving complex issues and providing a consistently positive customer experience. The role demands a strategic approach to customer service, focusing on long-term customer satisfaction and advocacy.
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2
Customer Support Specialist
ST1 1DG Staffordshire, West Midlands
£25000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their thriving team. This role is fully remote, allowing you to provide exceptional service to customers from anywhere. You will be the first point of contact for customer inquiries, offering efficient and friendly assistance across various channels, including email, chat, and phone. The ideal candidate will possess outstanding communication skills, a passion for helping others, and a commitment to resolving customer issues promptly and effectively.
Responsibilities:
Qualifications:
This is a fantastic opportunity to build a career in customer support with a company that values its employees and customers. This fully remote role offers a competitive salary and benefits, along with comprehensive training and ongoing development opportunities. Join our dedicated team and make a difference in our customers' experience.
Responsibilities:
- Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing accurate and effective solutions.
- Educate customers on product features, services, and policies.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and escalate priority issues to the appropriate internal teams.
- Contribute to the development of customer support documentation and FAQs.
- Gather customer feedback and share insights with relevant departments to improve products and services.
- Ensure a high level of customer satisfaction by providing excellent service.
- Adhere to company policies and procedures regarding customer service and data privacy.
- Continuously seek opportunities to enhance customer experience and build loyalty.
- Manage customer accounts and ensure information accuracy.
Qualifications:
- High school diploma or equivalent; further education or relevant certification is a plus.
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customers.
- Ability to manage time effectively and prioritize tasks in a remote environment.
- Proficiency with CRM software and helpdesk ticketing systems.
- A reliable internet connection and a dedicated workspace for remote work.
- Ability to work independently and as part of a virtual team.
- A positive attitude and a strong work ethic.
This is a fantastic opportunity to build a career in customer support with a company that values its employees and customers. This fully remote role offers a competitive salary and benefits, along with comprehensive training and ongoing development opportunities. Join our dedicated team and make a difference in our customers' experience.
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3
Senior Customer Support Specialist
ST4 7QL Staffordshire, West Midlands
£28000 Annually
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Posted today
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Job Description
We are seeking a highly motivated and experienced Senior Customer Support Specialist to join our dynamic, fully remote team. In this pivotal role, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring a positive experience across all interactions. Your responsibilities will include addressing customer inquiries via phone, email, and live chat, troubleshooting technical issues, guiding users through product features, and escalating complex problems to the appropriate departments. You will also be involved in creating and updating knowledge base articles, FAQs, and support documentation to empower our customers and internal teams. A key aspect of this role involves identifying trends in customer feedback and issues, reporting them to management, and contributing to the continuous improvement of our support processes and customer satisfaction. The ideal candidate will possess excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong aptitude for problem-solving. Previous experience in a customer-facing role, preferably in a remote setting, is essential. You should be comfortable working independently, managing your time effectively, and collaborating with colleagues across different time zones. Proficiency with CRM software and helpdesk ticketing systems is a must. If you are passionate about delivering outstanding customer service and thrive in a remote work environment, we encourage you to apply. This is a fantastic opportunity to make a significant impact and grow your career within a forward-thinking organization. While this role is fully remote, fostering a strong sense of team collaboration and shared goals is paramount. Our client is committed to providing a supportive and engaging remote work experience.
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4
Senior Customer Support Specialist
ST4 7QG Staffordshire, West Midlands
£28000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in **Stoke-on-Trent, Staffordshire, UK**. This role offers a hybrid working model, combining the benefits of in-office collaboration with the flexibility of remote work. You will be the primary point of contact for customer inquiries, providing exceptional support and resolution across multiple channels including phone, email, and live chat. Responsibilities include troubleshooting complex technical issues, guiding customers through product features and functionalities, and maintaining a high level of customer satisfaction. You will also be involved in documenting support processes, creating knowledge base articles, and identifying opportunities for service improvement. The ideal candidate will possess excellent communication and interpersonal skills, a patient and empathetic approach, and the ability to work effectively under pressure. A strong understanding of CRM systems and ticketing platforms is essential. You will collaborate with internal teams to escalate issues, provide feedback on product development, and contribute to a positive customer experience. This is a fantastic opportunity to grow your career in a supportive environment and make a real impact on customer retention and loyalty. Key duties will include managing inbound customer communications, resolving complaints efficiently, processing service requests, and escalating issues to relevant departments when necessary. The role requires a proactive individual who can anticipate customer needs and offer tailored solutions. You will be expected to maintain detailed records of customer interactions and resolutions. The ability to multitask and manage your time effectively in a fast-paced environment is crucial. Join us and become a vital part of our client's commitment to delivering outstanding customer service.
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5
Customer Support Team Lead
ST4 7AA Staffordshire, West Midlands
£28000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking an experienced and highly motivated Customer Support Team Lead to manage their customer service operations in Stoke-on-Trent, Staffordshire, UK . This is a crucial role responsible for ensuring the delivery of exceptional customer support and guiding a team of customer service representatives to achieve service excellence. The ideal candidate will have a strong background in customer service management, excellent leadership skills, and a passion for customer satisfaction. You will be responsible for training, coaching, and mentoring the support team, setting performance standards, and handling escalated customer issues.
Key Responsibilities:
Key Responsibilities:
- Lead, coach, and motivate a team of customer support representatives to deliver outstanding service.
- Monitor team performance and provide regular feedback and performance reviews.
- Develop and implement customer service policies and procedures.
- Handle complex customer inquiries and escalated issues, ensuring timely and effective resolution.
- Train new team members on products, services, and customer support best practices.
- Analyze customer feedback and service data to identify areas for improvement.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Collaborate with other departments to resolve customer issues efficiently.
- Maintain up-to-date knowledge of company products, services, and policies.
- Contribute to a positive and productive team environment.
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6
Senior Customer Support Specialist
ST4 2HG Staffordshire, West Midlands
£25000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in **Stoke-on-Trent, Staffordshire, UK**. This role is crucial in ensuring our customers receive exceptional service and support across various communication channels. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing timely resolutions. As a senior member of the team, you will also be expected to mentor junior support staff, contribute to the development of support documentation, and identify areas for process improvement. The ideal candidate will possess excellent communication and problem-solving skills, a strong understanding of customer service best practices, and the ability to remain calm and professional under pressure. You should be adept at using CRM software and other support tools. Key responsibilities include:
Qualifications:
This is an exciting opportunity to join a growing company and make a significant impact. We offer a competitive salary and benefits package, along with opportunities for professional development.
- Handling escalated customer complaints and technical issues with empathy and efficiency.
- Providing accurate and comprehensive information about products and services.
- Collaborating with internal departments to resolve customer queries effectively.
- Documenting all customer interactions and resolutions in the CRM system.
- Training and mentoring new customer support representatives.
- Analyzing customer feedback to identify trends and suggest service improvements.
- Maintaining a high level of customer satisfaction through proactive engagement.
- Participating in team meetings and contributing to strategic discussions.
Qualifications:
- Proven experience in a customer service or technical support role, with at least 2 years in a senior or lead capacity.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Ability to work effectively in a team environment and independently.
- A passion for delivering outstanding customer experiences.
This is an exciting opportunity to join a growing company and make a significant impact. We offer a competitive salary and benefits package, along with opportunities for professional development.
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7
Senior Customer Support Specialist
ST1 2AD Staffordshire, West Midlands
£28000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their fully remote customer service team. This role is vital for providing exceptional technical assistance and resolving customer inquiries efficiently and professionally. You will be the primary point of contact for customers experiencing issues with our software products, offering guidance and solutions via phone, email, and chat. Responsibilities include troubleshooting complex technical problems, escalating issues to relevant departments when necessary, and documenting all customer interactions and resolutions accurately in our ticketing system. The ideal candidate will possess a strong understanding of customer service principles, excellent communication and interpersonal skills, and a patient and empathetic approach. Previous experience in a technical support or customer service role is essential, with a proven ability to handle difficult customer situations with professionalism. Familiarity with CRM software and remote support tools is a must. You should be adept at explaining technical concepts in a clear and concise manner to non-technical users. This position requires a proactive problem-solver with the ability to manage their time effectively and work independently in a remote setting. Contributing to the improvement of support processes and knowledge base articles is also an expectation. Join our client's remote team and make a significant impact on customer satisfaction.
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8
Customer Support Specialist (Remote)
ST1 4DP Staffordshire, West Midlands
£25000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their team in a fully remote capacity. This role is perfect for individuals passionate about providing exceptional customer service and troubleshooting technical issues from the comfort of their own home.
As a Customer Support Specialist, you will be the first point of contact for customers, addressing inquiries, resolving problems, and ensuring a positive experience with our client's products and services. You will handle a variety of customer interactions across multiple channels, including phone, email, and chat.
Key Responsibilities:
The ideal candidate will possess excellent communication and active listening skills, with a patient and friendly demeanor. You should be adept at technical troubleshooting and have a genuine desire to help people. Previous experience in a customer service or helpdesk role is highly desirable. As this is a remote position, you must be self-motivated, organized, and able to manage your time effectively without direct supervision. A stable internet connection and a quiet, dedicated workspace are essential.
Qualifications:
As a Customer Support Specialist, you will be the first point of contact for customers, addressing inquiries, resolving problems, and ensuring a positive experience with our client's products and services. You will handle a variety of customer interactions across multiple channels, including phone, email, and chat.
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and live chat.
- Troubleshoot technical problems and provide clear, step-by-step solutions to customers.
- Educate customers on product features, functionalities, and best practices.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Identify and escalate priority issues to appropriate internal teams when necessary.
- Gather customer feedback and report on common issues and trends to inform product development and service improvements.
- Contribute to the knowledge base by creating and updating help articles and FAQs.
- Ensure a high level of customer satisfaction through effective communication and problem-solving.
- Adhere to company policies and procedures, including data privacy and security guidelines.
- Collaborate with team members to share best practices and improve overall service delivery.
The ideal candidate will possess excellent communication and active listening skills, with a patient and friendly demeanor. You should be adept at technical troubleshooting and have a genuine desire to help people. Previous experience in a customer service or helpdesk role is highly desirable. As this is a remote position, you must be self-motivated, organized, and able to manage your time effectively without direct supervision. A stable internet connection and a quiet, dedicated workspace are essential.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and troubleshooting abilities.
- Proficiency with helpdesk software and CRM systems.
- Ability to work independently and manage time effectively in a remote setting.
- A customer-centric attitude and a passion for delivering outstanding service.
- Familiarity with (mention a relevant technology if applicable, e.g., cloud software, SaaS products) is a plus.
- Ability to adapt to changing priorities and learn new products quickly.
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