8 Bet365 jobs in Stoke on Trent

Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced, supportive environment where every conversation counts? If so, we want to hear from you.

We're recruiting on behalf of our client for enthusiastic and driven individuals to join their Web Help Team -a dedicated customer support function providing help, guidance, and first-class service to a loyal customer base.

What You'll Be Doing:

• Handling inbound customer queries via phone, email, and live chat
• Offering empathetic, accurate, and timely solutions to a wide range of queries
• Logging interactions and updating customer records with precision
• Working closely with internal departments to resolve more complex issues
• Maintaining professionalism, confidentiality, and compliance at all times

What We're Looking For:

• Excellent communication skills-both verbal and written
• A calm and patient manner with strong problem-solving abilities
• Ability to multitask and stay organised in a busy environment
• Previous customer service experience (contact centre or office-based preferred)
• A flexible attitude to work varying shift patterns

Shifts & Location:

• Office-based role in Warrington
• Full-time, 40 hours per week
• Rotating shift pattern , including some evenings and weekends

What's in It for You:

• Competitive hourly rate of 12.87
• Full training and ongoing support
• A friendly and inclusive team culture
• Opportunities for development and progression

Ready to bring your best self to a team that makes a difference? Apply today and start your next chapter in customer care!

INDMANJ

50096TL

WHJS1_UKTJ

Your Office & PA are currently looking for a Senior Administrative & Customer Support Assistant  to join our vibrant and dedicated team in Runcorn, Cheshire. This is a permanent full-time position (38 hours per week) offering a competitive salary from £28,000 depending on experience and the opportunity to work in a friendly, fast-paced environment.

At Your Office & PA , we specialise in providing professional telephone answering, virtual reception, and PA services to ensure our customers never miss a business opportunity due to a missed call. We are proud to support businesses by delivering seamless, top-quality service with a personal touch.

We’re growing, and we’re looking for someone to join us in a new senior position supporting our management team in the day-to-day running of the business.

What you will be doing as our Senior Administrative & Customer Support Assistant:

This new position is ideal for someone with a strong background in admin, operations, and customer service. You’ll act as the right-hand person to our managers, making sure things run smoothly and nothing falls through the cracks. Your tasks will be varied, including:

• Helping to manage staff schedules, correspondence, and internal admin
li>Supporting with training, monitoring team KPIs, and coaching where needed
• Updating and maintaining customer accounts and handling day-to-day customer communication
• Managing minor complaints confidently, escalating serious ones as needed
• Providing telephone answering cover when required (we all muck in!)
• Speaking to potential new customers – explaining our services clearly and professionally
< i>Managing a diverse range of enquiries with efficiency and professionalism.
• Complete any other duties and tasks requested in line with business needs.

What we are looking for in our Senior Administrative & Customer Support Assistant:

We are seeking highly motivated candidates who excel in customer service and thrive in a dynamic setting. Key skills and attributes include:

• Skills: Excellent written and verbal communication skills, as well as solid admin and organisational skills.
• Experience: Handling inbound and outbound calls at a high call volume, with the ability to use own initiative.
• Tech-savviness : Proficiency in computer use, including fast and accurate keyboard and typing skills.
• Confident: Using MS Office and happy learning new systems.
• Professional: Calm and professional when handling customer concerns.
• Attention to detail : A good eye for data – spotting trends or inconsistencies in performance stats.
< i>Adaptability : Comfort working in a high-energy environment with the ability to multitask and manage varied queries.
• Excellent timekeeping and attendance : A reliable and punctual approach to work.
• Proven customer service skills and experience : Previous roles in customer service and inbound call handling are highly desirable. Bonus points if you’ve had some sales or coaching experience!

Key details:

< i>Salary : From £28,000 depending on experience. li>Contract: 38 hours per week, Monday to Friday between 08:00 and 19:00, with occasional Saturdays (09:00 – 14:00) on a rota. < i>Location: Runcorn, Cheshire, easily commutable from Widnes, Frodsham, Helsby, Preston Brook, Daresbury, and surrounding areas.
• Annual Leave: 28 days pro rata.
• Benefits: Enrolment into the company pension scheme.
• You’ll need : A solid attendance record, a can-do attitude, and a willingness to get stuck in wherever needed

If you have experience as a Senior Administrative & Customer Support Assistant we’d love to hear from you.

Join Your Office & PA and become part of a team that values professionalism, teamwork, and exceptional service.

Ready to take the next step in your career? Apply today to make an impact in a role that truly makes a difference for businesses.

Sales and Customer Support Executive

Are you passionate about supporting Customers and providing the best in Customer Care

A new opportunity has arisen to join our team as a Sales and Customer Support Executive.

About the Role

As the business continues to grow, we are looking for a Support Executive to ensure customers are well looked after and to support the MD with the sales/marketing function and w.

WHJS1_UKTJ

• Answer inbound customer calls and messages across all areas (technical, sales, billing, general enquiries)
• Provide Level 1 technical support (internet, Wi-Fi, router setup, basic troubleshooting)
• Log, manage, and resolve support tickets accurately
• Support new and existing customers with product information, account updates, and service changes
• Follow internal processes and escalate where needed
• Deliver great customer experiences with patience and clear communication

• Excellent computer and software skills - fast, confident, and accurate
• Strong English and Maths - capable of writing clearly and working through figures and logic-based problems
• Confident communicator with a calm, friendly manner - especially over the phone
• Basic knowledge of internet services, Wi-Fi, and home networking
• Quick learner, comfortable using multiple systems and multi-tasking
• Reliable and organised - able to follow a 4 on / 4 off pattern including weekends and evenings

• Full training provided
• Hybrid working available after successful completion of training as long as home internet supports equipment and systems required.
• Supportive, small-team environment

We are a small familly run Business based in the Stoke on Trent area. We are looking for a new person to join our Team helping with sales, customer services, admin, customer contact. Sales Support duties and responsibilities: * Answering questions from prospective customers about online/telephone purchase process * Tracking orders and investigating shipping delays for customers waiting on products * Answering questions from existing customers with faulty or unwanted products * Processing customer sales, refunds and returns * Updating customer records *Making follow-up contact to check on customer satisfaction * processing invoices * Taking payments * Liasing with engineering department and customers. Essential Experience Required: * The ability to speak to customers over the phone and email * A high standard of communication skills * Computer Literate Desired but not essential: * Sales support / Admin background * Sage, Microsoft Outlook * Background in telecomms * Experience in using portals * Interest in Electronics Full training on our unique product is provided by the company, however we are looking for someone with experience in the sales support/admin/customer services side. Salary is negotiable dependent on experience.

We are a small familly run Business based in the Stoke on Trent area. We are looking for a new person to join our Team helping with sales, customer services, admin, customer contact. Sales Support duties and responsibilities: * Answering questions from prospective customers about online/telephone purchase process * Tracking orders and investigating shipping delays for customers waiting on products * Answering questions from existing customers with faulty or unwanted products * Processing customer sales, refunds and returns * Updating customer records *Making follow-up contact to check on customer satisfaction * processing invoices * Taking payments * Liasing with engineering department and customers. Essential Experience Required: * The ability to speak to customers over the phone and email * A high standard of communication skills * Computer Literate Desired but not essential: * Sales support / Admin background * Sage, Microsoft Outlook * Background in telecomms * Experience in using portals * Interest in Electronics Full training on our unique product is provided by the company, however we are looking for someone with experience in the sales support/admin/customer services side. Salary is negotiable dependent on experience.