What Jobs are available for Bet in Stoke on Trent?
Showing 60 Bet365 jobs in Stoke on Trent
Customer Support Agent
Cheshire, West Midlands
Talos
Posted 5 days ago
Job Viewed
Job Description
Do you have experience in a customer service role, helping clients solve problems and answer questions?
Are you looking for a position with a company that’s passionate about growth and development?
Would you like to be part of a team at a company that’s achieving record-breaking success?
Talos360 is hiring a Customer Support Agent!
In this role, you’ll be assisting our customers with questions, guiding them through our software, and ensuring they have a smooth and positive experience. If you enjoy helping people and being part of a team that values excellence, this is the role for you.
Position : Customer Support Agent
Location: Warrington (Easily accessible from the M62)
Salary: Up to £30,000 DOE + benefits
Why join Talos360?
Talos360 awards include:
• 1st Best Workplace in Europe 2024 (medium category)
• 1st Best Workplace in the UK 2024 (medium category)
• 1st Best Workplace for Development 2024 (medium category)
With modern offices featuring a fully stocked bar and a casual dress code, we promote a relaxed work atmosphere. Talos360 definitely stands out from the crowd. Our people-centric culture sets us apart; we strive for results while ensuring our people are at the forefront of everything we do.
The Role:
As a Customer Support Agent, you will be responsible for supporting our customers that use our technology platforms including Talos ATS and Talos Engage. You will handle enquiries, requests, queries through the Support Portal, using Intercom and Live Chat. You will provide support on the customer systems, offering appropriate response to queries and solutions. As a Customer Support Agent, you'll receive comprehensive training on our processes, products, and services.
This Role Is Suited For:
Individuals experienced in business to business customer service, who have strong communication skills and enjoying using lots of different systems. Being able to multitask and solve problems is essential for our Customer Support Agent.
If you're seeking success, aiming to make a difference, and want to be part of a growing, and developing business where you can thrive, apply now to be our Customer Support Agent! Let's see if we're a perfect match!
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0
Customer Support Specialist
ST1 4DH Staffordshire, West Midlands
£22000 Annually
WhatJobs Direct
Posted 5 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their team in **Stoke-on-Trent, Staffordshire, UK**. This role is essential for providing exceptional support to customers, resolving inquiries, and ensuring a positive customer experience. You will be the first point of contact for customers, handling inquiries via phone, email, and chat. The ideal candidate will possess excellent communication and interpersonal skills, a patient and helpful demeanor, and a strong problem-solving aptitude. You will need to be adept at understanding customer needs, providing accurate information, and escalating complex issues when necessary. This role demands a high level of customer focus, attention to detail, and the ability to manage multiple tasks efficiently. You will be expected to maintain detailed records of customer interactions and feedback, contributing to the continuous improvement of our products and services. Proficiency in customer relationship management (CRM) software is a plus.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and provide timely and accurate support.
- Resolve customer issues and complaints efficiently and professionally.
- Provide information about products and services.
- Escalate unresolved issues to the appropriate departments.
- Maintain detailed records of customer interactions and transactions.
- Identify and communicate trends in customer inquiries and feedback.
- Assist in developing and updating customer support documentation.
- Strive to achieve high levels of customer satisfaction.
- Collaborate with team members to share best practices.
- Proven experience in a customer service or support role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to remain calm and professional under pressure.
- Proficiency in using computers and common software applications.
- Experience with CRM software is a plus.
- High school diploma or equivalent; further education is an advantage.
- A genuine passion for helping customers.
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1
Customer Support Lead
ST1 1AB Staffordshire, West Midlands
£28000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for an enthusiastic and dedicated Customer Support Lead to manage their customer service operations in **Stoke-on-Trent, Staffordshire, UK**. This hybrid role offers a blend of office-based collaboration and remote flexibility, allowing you to contribute effectively while maintaining a work-life balance. You will be instrumental in ensuring exceptional customer experiences by leading a team of support agents, resolving complex queries, and identifying areas for service improvement.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for a motivated individual to advance their career in customer service leadership within a supportive environment. Join us in **Stoke-on-Trent, Staffordshire, UK** and make a real difference to our customers.
Key Responsibilities:
- Lead, train, and mentor a team of customer service representatives to achieve high performance standards.
- Oversee daily customer support operations, ensuring prompt and accurate resolution of inquiries via phone, email, and chat.
- Handle escalated customer complaints and complex issues with professionalism and efficiency.
- Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
- Monitor customer service metrics and key performance indicators (KPIs), reporting on team performance and identifying trends.
- Collaborate with other departments to gather customer feedback and drive product/service improvements.
- Maintain an up-to-date knowledge base of company products, services, and support procedures.
- Contribute to the development of training materials for new and existing team members.
- Uphold the company's commitment to delivering outstanding customer service.
- Participate in team meetings and provide insights into customer service challenges and opportunities.
Qualifications:
- Previous experience in a customer service or helpdesk role, with at least 1-2 years in a supervisory or leadership capacity.
- Excellent communication, active listening, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to motivate and guide a team effectively.
- Experience in managing customer escalations and de-escalating tense situations.
- Familiarity with different communication channels (phone, email, live chat).
- A positive attitude and a passion for helping customers.
- Ability to work effectively in a hybrid work model, balancing remote and in-office responsibilities.
This is an excellent opportunity for a motivated individual to advance their career in customer service leadership within a supportive environment. Join us in **Stoke-on-Trent, Staffordshire, UK** and make a real difference to our customers.
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2
Remote Customer Support Specialist
ST1 2AD Staffordshire, West Midlands
£24000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Remote Customer Support Specialist to join their thriving customer service team. This is a fully remote position, allowing you to work from the comfort of your own home anywhere within the UK. You will be the first point of contact for customers, providing exceptional support and resolving a wide range of inquiries via phone, email, and chat. The ideal candidate is a natural problem-solver with a passion for delivering outstanding customer experiences.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via multiple channels.
- Troubleshoot and resolve customer issues, escalating complex problems when necessary.
- Provide accurate information about products, services, and policies.
- Document all customer interactions and resolutions in the CRM system.
- Identify trends in customer issues and provide feedback to improve products and services.
- Contribute to building and maintaining strong customer relationships.
- Adhere to company service level agreements (SLAs) and quality standards.
- Participate in team meetings and training sessions to continuously improve knowledge and skills.
- Proactively seek opportunities to assist customers and enhance their experience.
- Maintain a positive and professional attitude at all times.
- Previous experience in a customer service or helpdesk role is essential.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- A stable internet connection and a dedicated workspace.
- Patience, empathy, and a customer-centric mindset.
- Ability to multitask and handle high-pressure situations.
- Flexibility to work various shifts if required.
- A genuine desire to help people and a passion for customer satisfaction.
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3
Senior Customer Support Specialist
ST1 2AA Staffordshire, West Midlands
£28000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Stoke-on-Trent, Staffordshire, UK . This is an exciting opportunity for an individual who is passionate about delivering exceptional customer service and troubleshooting complex technical issues. As a Senior Customer Support Specialist, you will be a primary point of contact for our valued customers, providing timely and effective solutions to their inquiries.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat, providing accurate and comprehensive support.
- Diagnose and resolve technical issues, escalating complex problems to higher-level support teams when necessary.
- Document all customer interactions and resolutions in the CRM system.
- Develop and maintain a deep understanding of our client's products and services.
- Assist in the training and mentoring of junior support staff.
- Contribute to the creation and improvement of knowledge base articles and support documentation.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
- Proactively identify opportunities to improve customer satisfaction and retention.
- Proven experience in a customer service or helpdesk role, preferably in a technical environment.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong technical aptitude and the ability to learn new software quickly.
- Experience with CRM software and ticketing systems.
- Ability to work independently and as part of a team.
- A proactive and customer-centric approach.
- Experience with remote support tools is advantageous.
- Familiarity with ITIL best practices is a plus.
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4
Senior Customer Support Specialist
ST4 7AA Staffordshire, West Midlands
£28000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This pivotal role involves providing exceptional support to our diverse customer base, acting as a first point of contact for inquiries and issues across multiple communication channels, including phone, email, and live chat.
Key Responsibilities:
Key Responsibilities:
- Respond to customer queries promptly and efficiently, demonstrating empathy and a commitment to customer satisfaction.
- Troubleshoot technical issues and guide customers through step-by-step solutions.
- Escalate complex problems to relevant departments while maintaining ownership until resolution.
- Maintain accurate and detailed records of customer interactions and transactions in our CRM system.
- Proactively identify trends in customer issues and provide feedback to the product and development teams for continuous improvement.
- Develop and update support documentation, FAQs, and knowledge base articles to empower customers and internal teams.
- Train and mentor junior support staff, sharing best practices and fostering a positive team environment.
- Contribute to the development and refinement of customer support policies and procedures.
- Participate in team meetings, offering insights and contributing to strategic discussions regarding customer experience.
- Stay abreast of company products and services to ensure accurate and up-to-date information is provided to customers.
- Proven experience in a customer service or helpdesk role, with at least 2 years in a senior or lead capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced, remote environment.
- Strong technical aptitude and ability to understand complex product functionalities.
- A customer-centric mindset with a passion for delivering outstanding service.
- Experience working in a remote-first setting is highly desirable.
- Ability to work independently and as part of a collaborative virtual team.
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5
Senior Customer Support Specialist
ST1 1AA Staffordshire, West Midlands
£28000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Stoke-on-Trent, Staffordshire, UK . This role is crucial in ensuring that customer queries and issues are resolved efficiently and effectively, maintaining our high standards of service excellence.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting to customers via phone, email, and live chat.
- Investigate and resolve complex customer issues, escalating to other departments when necessary.
- Develop and maintain a deep understanding of our products and services to offer expert advice.
- Train and mentor junior support staff, sharing best practices and product knowledge.
- Contribute to the improvement of customer support processes and documentation.
- Analyze customer feedback and support trends to identify areas for improvement.
- Manage and update customer records in the CRM system accurately.
- Collaborate with product development and sales teams to resolve issues and provide customer insights.
- Ensure adherence to company policies and procedures in all customer interactions.
- Achieve and exceed key performance indicators (KPIs) related to customer satisfaction, response times, and resolution rates.
- Proven experience in a customer service or technical support role, with at least 3 years in a senior capacity.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- Experience in training or mentoring junior team members is a significant advantage.
- A proactive approach to identifying and resolving customer needs.
- Demonstrated ability to work collaboratively within a team.
- Must be available for a hybrid working arrangement, splitting time between home and our Stoke-on-Trent, Staffordshire, UK office.
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6
Senior Customer Support Specialist
ST1 2AA Staffordshire, West Midlands
£28000 Annually
WhatJobs Direct
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Senior Customer Support Specialist to join their thriving customer service department in **Stoke-on-Trent, Staffordshire, UK**. This role is pivotal in providing exceptional support to our diverse customer base, resolving inquiries efficiently and professionally. You will be the first point of contact for customers, handling a range of issues via phone, email, and live chat. Responsibilities include troubleshooting product or service problems, providing information, processing orders, and escalating complex issues to the appropriate departments. As a Senior Specialist, you will also be expected to mentor junior team members, contribute to training materials, and help develop improved support processes. We are looking for an individual who is passionate about customer satisfaction, possesses excellent communication skills, and can remain calm and helpful under pressure. A deep understanding of customer service best practices and experience with CRM software are essential. This position operates on a hybrid model, requiring a balance of in-office presence at our **Stoke-on-Trent** hub and remote work flexibility. You will be part of a supportive team environment where your contributions are valued, and opportunities for growth are available.
Key Responsibilities:
Key Responsibilities:
- Providing high-level customer support across multiple communication channels (phone, email, chat).
- Investigating and resolving customer complaints and technical issues effectively.
- Guiding customers through product features, services, and troubleshooting steps.
- Processing customer orders, forms, applications, and requests.
- Escalating unresolved issues to senior management or relevant departments.
- Maintaining accurate and detailed customer records within the CRM system.
- Contributing to the development and improvement of customer service procedures and documentation.
- Training and mentoring new and existing customer support representatives.
- Gathering customer feedback and reporting insights to inform product and service enhancements.
- Achieving and exceeding performance targets for customer satisfaction and resolution times.
- Previous experience in a customer service or technical support role, with at least 2 years in a senior capacity.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Ability to work effectively in a fast-paced environment and manage multiple tasks.
- A patient, empathetic, and customer-centric attitude.
- Experience in training or mentoring team members is a plus.
- Familiarity with (Specific Industry - e.g., SaaS, Retail, Telecommunications) is advantageous.
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7
Senior Customer Support Specialist
ST4 3AE Staffordshire, West Midlands
£28000 Annually
WhatJobs Direct
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their dynamic team in Stoke-on-Trent, Staffordshire, UK . This is an exciting opportunity to contribute to a leading organization by providing exceptional support to a diverse customer base. You will be instrumental in resolving complex customer inquiries, troubleshooting technical issues, and ensuring customer satisfaction through prompt and efficient service.
Key Responsibilities:
Key Responsibilities:
- Handle inbound customer communications via phone, email, and chat with professionalism and empathy.
- Investigate and resolve customer complaints and technical issues, escalating when necessary to appropriate departments.
- Provide comprehensive product and service information, guiding customers through solutions and troubleshooting steps.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Identify recurring customer issues and provide feedback to the product development and management teams to drive service improvements.
- Assist in training and mentoring junior support staff.
- Develop and update support documentation, FAQs, and knowledge base articles.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Adhere to company policies and procedures, maintaining a high standard of service quality.
- Proactively seek opportunities to improve customer satisfaction and loyalty.
- Proven experience in a customer service or technical support role, with at least 3 years in a senior capacity.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A positive attitude and a genuine passion for helping customers.
- Experience in managing customer escalations and resolving complex issues.
- Familiarity with (mention relevant industry software if applicable) is a plus.
- Ability to work effectively as part of a team and independently.
- Must be able to work a hybrid schedule, balancing in-office and remote work as required.
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8
Senior Customer Support Specialist
ST4 7BG Staffordshire, West Midlands
£28000 Annually
WhatJobs Direct
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Senior Customer Support Specialist to join their dynamic team in Stoke-on-Trent, Staffordshire, UK . This role is crucial in maintaining and enhancing customer satisfaction by providing expert assistance and resolving complex inquiries. You will be a point of escalation for challenging customer issues, ensuring timely and effective resolutions. Responsibilities include:
- Handling high-volume inbound customer communications across various channels (phone, email, chat).
- Investigating and resolving intricate customer problems, identifying root causes, and implementing preventive measures.
- Training and mentoring junior support staff, sharing best practices and product knowledge.
- Developing and updating support documentation, FAQs, and knowledge base articles.
- Gathering customer feedback and providing insights to product development and sales teams.
- Monitoring customer service performance metrics and identifying areas for improvement.
- Ensuring adherence to company policies and service level agreements (SLAs).
- Collaborating with internal departments to ensure a seamless customer experience.
- Proven experience in a customer service or helpdesk role, with at least 3 years in a senior or lead capacity.
- Exceptional communication, interpersonal, and problem-solving skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Strong understanding of customer service principles and best practices.
- Ability to remain calm and professional under pressure.
- Excellent organizational and time management skills.
- A proactive approach to identifying and addressing customer needs.
- Experience in the specified industry is a plus.
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9