410 Birmingham City Council jobs in the United Kingdom

Community Services Manager – Dermatology & ENT

£48,000 + Performance Bonus

Hybrid – Croydon Head Office

Full-Time, Permanent

Are you a strategic operations leader with a passion for improving NHS community services?

Do you thrive in fast-paced, evolving healthcare environments where you can take full ownership of service performance and transformation?

We're working with a highly innovative, rapidly growing healthcare provider delivering NHS community services across London and surrounding counties. With an expanding footprint and a focus on ENT and Dermatology services, they are seeking a talented
Services Manager
to oversee the end-to-end operational delivery.

This is a brand-new position giving you the chance to shape the role, establish best practice, and influence real change in a business that values performance, collaboration, and compassion in equal measure.

You'll report directly to the COO and play a key part in leading multidisciplinary teams, delivering outstanding patient care, and driving financial and operational success.

Key Responsibilities:

• Oversee day-to-day service delivery for ENT and Dermatology clinics across multiple locations
• Take full ownership of the "referral to discharge" pathway, ensuring seamless, compliant patient journeys
• Lead service optimisation across clinical capacity, workforce planning, appointment management, and clinic resourcing
• Manage operational performance to meet KPIs, NHS service levels, and contractual obligations
• Lead a team of clinical and non-clinical professionals
• Track and analyse key performance data to identify trends, risks, and service improvement opportunities
• Maximise referrals and ensure clinical capacity meets demand, working with clinicians and commissioners
• Manage the full P&L of assigned services and monitor financial performance closely
• Build and maintain strong working relationships with commissioners, local authorities, and clinic partners
• Actively contribute to organisational change initiatives and quality improvement projects
• Ensure full compliance with CQC, NHS, and internal regulatory frameworks

Ideal Candidate Profile:

• Degree; ideally in Business Administration, Healthcare Management or a relevant field
• Proven experience managing healthcare services
• Strong leadership skills with the ability to manage both direct and matrix teams
• Background in owning P&L and operational budgets
• Stakeholder engagement experience
• Familiar with pathway design, waitlist management, and performance monitoring
• Adaptable, friendly, and capable of thriving in a high-growth, change-led environment
• Practice Managers or Operations Leads ready for a step up are also encouraged to apply

What's On Offer:

• Hybrid working – typically 3 days in-office
• Up to £8,000 basic salary
• Quarterly bonus of ,000 for hitting operational profit targets
• Annual bonus of ,000 if yearly service targets are achieved
• Overachievement bonus – £2 for every 0,000 above annual budget
• 37.5-hour week, Monday–Friday; 9am–5pm
• Paid travel expenses to regional clinic sites
• A genuinely autonomous leadership role with strong internal support and cross-functional collaboration
• Fantastic long term opportunities for growth and development into more senior-level roles

Location:
Croydon (w/ Hybrid) - easily accessible from South London, Central London, Redhill, Epsom, Orpington, Kingston-upon-Thames

Interested?

To apply or find out more, contact
Tom Fitch
on

or

, or email your CV to

Community Services Manager – Dermatology & ENT

£48,000 + Performance Bonus

Hybrid – Croydon Head Office

Full-Time, Permanent

Are you a strategic operations leader with a passion for improving NHS community services?

Do you thrive in fast-paced, evolving healthcare environments where you can take full ownership of service performance and transformation?

We’re working with a highly innovative, rapidly growing healthcare provider delivering NHS community services across London and surrounding counties. With an expanding footprint and a focus on ENT and Dermatology services, they are seeking a talented Services Manager to oversee the end-to-end operational delivery.

This is a brand-new position giving you the chance to shape the role, establish best practice, and influence real change in a business that values performance, collaboration, and compassion in equal measure.

You'll report directly to the COO and play a key part in leading multidisciplinary teams, delivering outstanding patient care, and driving financial and operational success.

Key Responsibilities:

• Oversee day-to-day service delivery for ENT and Dermatology clinics across multiple locations
• Take full ownership of the “referral to discharge” pathway, ensuring seamless, compliant patient journeys
• Lead service optimisation across clinical capacity, workforce planning, appointment management, and clinic resourcing
• Manage operational performance to meet KPIs, NHS service levels, and contractual obligations
• Lead a team of clinical and non-clinical professionals
• Track and analyse key performance data to identify trends, risks, and service improvement opportunities
• Maximise referrals and ensure clinical capacity meets demand, working with clinicians and commissioners
• Manage the full P&L of assigned services and monitor financial performance closely
• Build and maintain strong working relationships with commissioners, local authorities, and clinic partners
• Actively contribute to organisational change initiatives and quality improvement projects
• Ensure full compliance with CQC, NHS, and internal regulatory frameworks

Ideal Candidate Profile:

• Degree; ideally in Business Administration, Healthcare Management or a relevant field
• Proven experience managing healthcare services
• Strong leadership skills with the ability to manage both direct and matrix teams
• Background in owning P&L and operational budgets
• Stakeholder engagement experience
• Familiar with pathway design, waitlist management, and performance monitoring
• Adaptable, friendly, and capable of thriving in a high-growth, change-led environment
• Practice Managers or Operations Leads ready for a step up are also encouraged to apply

What’s On Offer:

• Hybrid working – typically 3 days in-office
• Up to £8,000 basic salary
• Quarterly bonus of ,000 for hitting operational profit targets
• Annual bonus of ,000 if yearly service targets are achieved
• Overachievement bonus – £2 for every 0,000 above annual budget
• 37.5-hour week, Monday–Friday; 9am–5pm
• Paid travel expenses to regional clinic sites
• A genuinely autonomous leadership role with strong internal support and cross-functional collaboration
• Fantastic long term opportunities for growth and development into more senior-level roles

Location: Croydon (w/ Hybrid) - easily accessible from South London, Central London, Redhill, Epsom, Orpington, Kingston-upon-Thames

Interested?

To apply or find out more, contact Tom Fitch on or , or email your CV to

Position:  Head of Community Services
Hours:  Full-time (35 hours a week)
Contract:  Permanent
Location:  Office-based in London, N4 with flexibility to work remotely
Salary:  £65,118 per annum, plus excellent benefits
Salary Band and Job Family:  Band 4

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we’ve embarked on introducing a bold, exciting new operating model and structure to improve our services and support to help everyone affected by MS.

We’re making it easier for people who use our services to find and connect to the support they need. And we're looking at ways to make our support more accessible and personalised to meet people’s individual needs, no matter where they are on their MS journey.

We’re creating services that are flexible so that, when someone's circumstance changes, we’ll change too. As demand for our services grows, we’ll always be ready to support everyone who needs our help. 

Our new structure and our new ways of working will bring all of these services together under one delivery model launching next year. We're creating a new virtual support hub to bring together everything our community needs to manage their MS or support and care for someone living with MS.

Our Head of Community Services is a key leadership role in our Services and Support directorate, as part of our Services Delivery function.

Our Community Services delivery team includes our Community Support/ Resources services. 

Our Head of Community Services will be:

• leading on the delivery and continuous improvement of our Community based services, developing a high-performing and motivated culture within teams.
• providing clear leadership to ensure our community services and support are high quality, impactful and respond directly to the needs of the MS community
• responsible for our community services in our Live Well activity group and drive a one model approach across all of our services and support.
• responsible for the growth in the reach of our community services, ensuring that we increasingly represent the diversity of the entire MS community and decisions are driven by local need.

We’re looking for:

• experience in the delivery of community based services and support, including volunteer led services, events and services delivered by third parties. Including experience in quality assurance, development and meeting key performance indicators and ensuring community input and satisfaction.
• experience and excellent working knowledge of volunteering and volunteer management and leadership  
• substantial experience of successfully leading and managing a large and geographically dispersed team of staff and volunteers, embedding change and fostering a high performing culture.
• substantial experience of working in a senior leadership team determining strategic direction, financial planning and monitoring and ensuring successful delivery.

Closing date for applications:  9:00 on Friday 7 November 2025

Interested?

More information can be found by downloading the attached documents in 'supporting documents' and then to apply for this role, please submit the following:

• an updated CV.
• a supporting statement indicating how you meet the essential criteria as set out in the person specification in the attached job description.

Top Tip: you will need to save your Cover Letter, CV and Optional Equal Opps form as one document and upload this to the site.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Equal Opportunities

We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer

We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:

We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance:

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family:

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances:

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing  

Enriching your life at work:

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities  
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding

We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 

You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

• Assessing the needs of clients and developing comprehensive, personalized care plans.
• Coordinating the delivery of various support services, including personal care, domestic assistance, and social activities.
• Liaising effectively with clients, families, healthcare professionals, and external agencies.
• Scheduling and managing appointments and service delivery schedules.
• Monitoring client progress and satisfaction, making adjustments to care plans as needed.
• Ensuring compliance with all relevant regulations and quality standards.
• Maintaining accurate and up-to-date client records and documentation.
• Responding promptly and professionally to client inquiries and concerns.
• Working collaboratively with the wider care team to ensure integrated service delivery.
• Advocating for clients to ensure their needs and preferences are met.

• Proven experience in care coordination, social work, or a related field within the health and social care sector.
• A strong understanding of care planning, assessment, and safeguarding principles.
• Excellent organizational and time management skills, with the ability to manage multiple caseloads.
• Exceptional communication and interpersonal skills, with the ability to build rapport with diverse individuals.
• Proficiency in using care management software and standard office applications.
• Ability to work independently and proactively in a remote environment.
• A compassionate and empathetic approach to client care.
• Knowledge of local care services and resources in the Stoke-on-Trent area is advantageous, but not essential for remote work.
• Relevant qualifications in Health and Social Care (e.g., NVQ Level 3 or above) are preferred.
• DBS check will be required for this role.

• Provide clinical leadership and guidance to the community care team.
• Oversee the development, implementation, and review of individualised care plans.
• Conduct comprehensive assessments of client needs and risks.
• Ensure the delivery of high-quality care in line with organisational policies and regulatory standards.
• Manage and mentor the care team, fostering professional development and well-being.
• Promote effective communication and collaboration among team members and with external agencies.
• Maintain accurate and confidential client records.
• Ensure adherence to safeguarding procedures and policies.
• Identify opportunities for service improvement and contribute to strategic planning.
• Liaise with families, carers, and other healthcare professionals to ensure coordinated care.
• Participate in on-call rotas as required.

• Provide strategic leadership and operational management for all community services.
• Develop and implement strategic plans to address community needs and service gaps.
• Manage departmental budgets and ensure financial sustainability of services.
• Lead, mentor, and support a team of service managers and staff.
• Ensure compliance with all relevant legislation, policies, and quality standards.
• Foster strong partnerships with local authorities, community groups, and other stakeholders.
• Oversee the development and implementation of new service initiatives and projects.
• Monitor service performance and implement quality improvement strategies.
• Represent the organisation in relevant forums and contribute to policy discussions.
• Champion a person-centred approach to care and support.

• Substantial experience in a senior management role within the community or social care sector.
• Proven track record in strategic planning, service development, and operational management.
• In-depth knowledge of social care legislation, policy, and funding mechanisms.
• Strong leadership, team-building, and communication skills.
• Experience in stakeholder management and partnership development.
• Proficiency in financial management and budget oversight.
• Commitment to promoting equality, diversity, and inclusion.
• Relevant professional qualification (e.g., NVQ Level 4/5 in Health and Social Care, CQSW, DipSW).

• Provide clinical leadership and direction to a multidisciplinary team of healthcare professionals.
• Oversee the assessment, planning, implementation, and evaluation of care plans for clients.
• Ensure adherence to all relevant professional standards, regulatory requirements, and organisational policies.
• Promote a culture of evidence-based practice and continuous professional development within the team.
• Manage complex caseloads and provide direct clinical interventions where required.
• Conduct clinical supervision and performance reviews for team members.
• Contribute to the development and delivery of training programmes.
• Act as a key point of contact for clients, families, and external stakeholders.
• Participate in service development initiatives, aiming to improve outcomes and accessibility.
• Maintain accurate and confidential client records and participate in relevant reporting.
• Utilise digital tools for case management, team communication, and administrative tasks as part of the hybrid working model.

• Registered Professional qualification in a relevant healthcare field (e.g., Nursing, Social Work, Occupational Therapy, Psychology) with current registration.
• Significant post-registration experience in community health or social care settings.
• Proven experience in a leadership or supervisory role within a healthcare team.
• Demonstrable knowledge of clinical governance frameworks and best practices.
• Strong assessment, intervention, and evaluation skills.
• Excellent communication, interpersonal, and leadership abilities.
• Experience in managing complex cases and working with diverse client groups.
• Commitment to person-centred care and safeguarding principles.
• Ability to work effectively in a hybrid model, managing time between office-based duties in **Liverpool** and remote responsibilities.
• A current driving licence and access to a vehicle may be required for community visits.