Customer Service Advisor
Posted 1 day ago
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Job Description
Customer Service Advisor
We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Cardiff. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.
We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.
Own transport is required due to the location of this role not being on a public transport route.
Opportunities for a Customer Service Advisor
- Support in training towards ARLA – NFOPP qualifications
- Basic salary £23,875, additional £1,000 once qualified
- Industry leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Collaborative, rewarding and fun environment
- Team incentives
Key responsibilities of a Customer Service Advisor
The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks. Skills and experience required to be a successful Customer Service Advisor:
- Outstanding customer service skills
- Solid administration skills
- Resilient, positive, numerate and detail oriented
- Organised and able to prioritise workload in a faced paced environment
- Excellent verbal and written communication skills
- IT literate (MS Office, internet, email systems)
Benefits for a Trainee Customer Service Advisor
- Aviva Digi care + workplace / Cycle to work scheme
- Colleague discount scheme / Perks at work / Gym discounts
- Life assurance / Workplace pension scheme
To view the benefits included please click here
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
CC00655
Customer Service Advisor
Posted 18 days ago
Job Viewed
Job Description
Customer Service Advisor
Location: Rogerstone, Wales
40hr per week Monday-Friday (8:00am to 5:00pm)
Excellent salary + benefits
Are you ready to shape the future of construction with a company behind some of the nation’s most iconic projects?
At Marshalls plc , we’ve been innovating since the 1890s, creating hard landscaping, building, and roofing products that stand the test of time. As a proud FTSE 250 company and recognised Superbrand since 2010, we’re committed to improving the world around us.
With over a century of expertise, Marshalls Bricks and Masonry leads the way in the Brick and Walling sector. We specialise in sustainable, low-carbon solutions that set the industry standard. As part of Marshalls, you’ll be at the heart of a growing industry where your career can flourish.
We are now offering an exciting opportunity for a Customer Service Advisor to join our close-knit team.
What's the role?
As a Customer Service Advisor , you’ll be the friendly voice and face of Marshalls, the first point of contact for our valued customers. Every call or email you handle will be an opportunity to showcase our commitment to exceptional service , whether you’re answering queries, processing orders, or introducing our innovative products to generate new sales. Working closely with our production and transport teams, you’ll make sure every customer’s journey is smooth from start to finish, ensuring they receive the world-class experience we’re known for.
In this role, you’ll build strong relationships with customers and become a trusted expert on our products and services . You’ll have a real impact by identifying opportunities to promote our market-leading solutions , all while gaining valuable commercial insights that will fuel your career growth.
At Marshalls, we’re not just offering a job, we’re offering a career that grows as fast as our business . With access to ongoing training, professional development, and mentorship, you’ll have every opportunity to deepen your skills and step into more advanced commercial roles. Join us, and be part of a company that values innovation, sustainability, and your future success.
Ready to make your mark with Marshalls Bricks and Masonry ? Let’s build something great together.
What skills are we looking for?
- Confident customer service background of at least 12 months
- Excellent communication skills, both verbal and written
- Ability to work in a fast-paced environment whilst paying close attention to detail and order processing
- Previous experience in the construction or manufacturing industry is desirable
- Ability to build rapport with customers and colleagues with a positive and upbeat approach
- A proactive approach to problem-solving, taking full end to end ownership of customer contact and always using initiative/being create
- Enthusiastic team player who enjoys collaborating and working as a collective to reach objectives and targets
- Maths – GCSE 4 or above/Equivalent Key Skills
- English – GCSE 4 or above/Equivalent Key Skills
- Basic/Intermediate MS Office including Microsoft Outlook and Excel
- Competent computer user
- Good organisation, planning and time management
- Attention to detail
What's in it for you?
We don't just build paths; we pave the way for personal and professional growth. Join us, and let's create a future where your skills and ambitions can flourish. This is a great opportunity to take the next step toward progressing in your career and joining our industry-leading company! New ideas are encouraged, and you will be rewarded with the opportunity to learn and grow, achieving your career aspiration! Have a look at our careers website for more information on working at Marshalls!
Benefits include:
- 26 days per annum plus bank holidays
- Guaranteed Christmas holidays
- Development and training opportunities
- Free onsite parking
- Health care cash plan
- Cycle to work scheme
- Employee discount on products - Marshalls and Marley
- Share purchase scheme
- Life assurance
- Enhanced Maternity, Paternity and Adoption pay and leave
- 5% company matched pension scheme
- Marshalls Wellbeing Centre – move, money & mind
More about Marshalls
Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products.
Marshalls Landscape Products stands out as the leading UK manufacturer of high-quality natural stone and innovative concrete hard landscaping products. We cater to the construction, home improvement, and landscape markets, offering superior solutions. Marshalls Building Products serves as a reliable supplier of concrete drainage products, concrete bricks, ready-to-use mortars, and aggregates.
Marley Roofing Products is recognised as a leader in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories.
Although divisional, we work as one Marshalls team. We're particularly proud to have paved every location on the Monopoly Board! To find out more about Marshalls please visit our website:
Equal Opportunities
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day. We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve.
Marshalls is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself!
Closing Date: 23/11/2025
Agencies: We've got this one, thanks!
Customer Service Advisor
Posted 22 days ago
Job Viewed
Job Description
About the role
We have an excellent opportunity available for a Customer Service Advisor to join our busy front of house team at Plasmarl.
As a Customer Service Advisor, you will play a vital role in the customer experience journey, acting as the first point of contact for all Service customer enquiries and face to face interactions.
You will facilitate effective communication between our customers and the workshop staff.
Responsibilities
Reporting to the Service Manager, responsibilities will include: -
- Welcoming customers to the Dealership and ensuring a seamless customer experience throughout their visit.
- The efficient handling of customer service calls and face-to-face enquires, including making customer appointments, pricing information, relaying technical information, and providing updates on vehicle repair completion times.
- Understanding repair requirements and effectively communicating these to customers, enabling them to make informed decisions that best suit their needs.
- Delivering a first-class customer experience to every customer.
- Consistently demonstrating the highest standards of professionalism while embodying the core values of Day's.
About you
The ideal candidate will possess the following qualities:
- Excellent organisational and communication skills.
- A keen focus on attention to detail.
- A passion for delivering excellent customer service.
- Computer literacy skills.
- The ability to work on own initiative as well as being an effective team player.
Why Day's Motor Group?
Since its inception in 1926 Day's continues to be a family run business that has been at the forefront of change and innovation receiving many awards from both the manufacturers and other external bodies.
Undoubtedly the commitment and enthusiasm displayed by all our staff has contributed significantly to our success. Our focus for the future is to maintain this culture of continuous development to the benefit of our customers, our company, and our employees.
As an Investor in People since 1995, we are passionate about continuing to build an environment where everyone feels valued, appreciated, and able to reach their full potential.
We believe that there is strength in diversity, and to further this we acknowledge that equality and inclusion are fundamental aspects of human life and a necessity for general wellbeing. At Day's we work continually to ensure that all our premises are welcoming and safe for everyone to be able to be their true self, and that we interact respectfully and collaboratively by showing that we care.
Employee benefits:
- Competitive salary, dependent on experience and qualifications to be discussed at interview.
- 6.2 weeks annual leave, inclusive of bank holidays, based on contracted hours (equivalent to 31 days FTE)
- Contributory pension scheme *
- Life Assurance (death in service) *
- Staff discounts (vehicles, parts, servicing, vehicle hire, finance)
- Friends and Family discounted leasing
- Free on-site parking
- Cycle to work schemes
- Free and confidential access to BEN, employee assistance helpline available 24/7
- Development opportunities within Days Motor Group
* Eligibility after qualifying period of continuous service
Without exception, we warmly welcome applications from people from all walks of life, who have the required skills and attributes. Should you need any assistance in relation to any aspect of our recruitment process, please don't hesitate to contact us at
Remote Customer Service Advisor
Posted 6 days ago
Job Viewed
Job Description
Responsibilities:
- Handle inbound customer calls, emails, and chat inquiries promptly and effectively.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints and concerns with empathy and a focus on customer satisfaction.
- Process orders, returns, and exchanges as required.
- Document customer interactions and resolutions accurately in the CRM system.
- Identify opportunities to upsell or cross-sell relevant products or services.
- Escalate complex issues to the appropriate departments when necessary.
- Contribute to team goals and performance metrics.
- Maintain up-to-date knowledge of company offerings and procedures.
- Participate in ongoing training and development sessions to enhance skills.
- Ensure a high level of customer service is consistently delivered.
- Proven customer support experience or experience in a similar client-facing role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using computers and common software applications.
- Ability to multitask and manage time effectively in a remote setting.
- A positive attitude and a passion for helping others.
- Ability to work independently with minimal supervision.
- Must have a reliable internet connection and a dedicated workspace conducive to professional communication.
- Experience with CRM software is a plus.
- Previous experience in a remote role is beneficial but not essential.
Customer Service Team Lead
Posted 8 days ago
Job Viewed
Job Description
As a Customer Service Team Lead, you will be responsible for guiding and motivating a team of customer service representatives to deliver exceptional support and build strong customer relationships. Your primary duties will include overseeing daily operations, managing team performance, providing training and coaching, and ensuring adherence to company policies and service standards. You will act as a point of escalation for complex customer issues, resolving them efficiently and effectively. The ideal candidate will possess outstanding communication and interpersonal skills, a strong understanding of customer service best practices, and the ability to inspire and lead a team. Experience with CRM software and customer support platforms is essential. You will play a key role in driving customer satisfaction, fostering a positive team environment, and contributing to the continuous improvement of customer service processes.
Responsibilities:
- Lead, coach, and motivate a team of customer service representatives.
- Oversee daily operations of the customer service department.
- Monitor team performance and provide regular feedback and training.
- Ensure the team meets key performance indicators (KPIs) for customer satisfaction and resolution times.
- Handle escalated customer inquiries and complaints with professionalism and efficiency.
- Develop and implement strategies to enhance the customer experience.
- Maintain up-to-date knowledge of products, services, and company policies.
- Collaborate with other departments to resolve customer issues.
- Assist in recruitment and onboarding of new team members.
- Contribute to process improvements within the customer service function.
- Ensure compliance with company service standards and procedures.
- Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
- Excellent leadership, coaching, and interpersonal skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in using CRM software and customer support tools.
- Exceptional communication and problem-solving abilities.
- Ability to remain calm and professional under pressure.
- Strong organizational skills and attention to detail.
- Experience in a hybrid work environment is beneficial.
- Ability to work effectively both independently and as part of a team.
- A passion for delivering outstanding customer service.
Customer Service Representative - Uncapped Commission
Posted today
Job Viewed
Job Description
Full time : Permanent
Salary : £25,087 rising to £5,684 after 8 months in role, plus uncapped commission
Location: Merthyr Tydfil Contact Centre
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.
At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Merthyr Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.
We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What's in it for you?
- Competitive Salary : Starting at £25,087, rising to £25,6 after 8 months, plus an uncapped commission scheme
- Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
- Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
- Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts : Save on EE & BT products, including mobile and broadband.
- Career Development : Support in achieving the career you want without limits.
- Volunteering Days : Give back to your local community.
- Optional Private Healthcare and Dental : Protection for you and your family.
Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…
Customer Service Advisor - Uncapped Commission
Posted today
Job Viewed
Job Description
Full time : Permanent
Salary : £25,087 rising to £5,684 after 8 months in role, plus uncapped commission
Location: Merthyr Tydfil Contact Centre
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.
At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Merthyr Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.
We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What's in it for you?
- Competitive Salary : Starting at £25,087, rising to £25,6 after 8 months, plus an uncapped commission scheme
- Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
- Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
- Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts : Save on EE & BT products, including mobile and broadband.
- Career Development : Support in achieving the career you want without limits.
- Volunteering Days : Give back to your local community.
- Optional Private Healthcare and Dental : Protection for you and your family.
Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…
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Customer Service Representative - Uncapped Commission
Posted today
Job Viewed
Job Description
Full time : Permanent
Salary : £25,087 rising to £5,684 after 8 months in role, plus uncapped commission
Location: Merthyr Tydfil Contact Centre
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.
At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Merthyr Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.
We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What's in it for you?
- Competitive Salary : Starting at £25,087, rising to £25,6 after 8 months, plus an uncapped commission scheme
- Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
- Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
- Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts : Save on EE & BT products, including mobile and broadband.
- Career Development : Support in achieving the career you want without limits.
- Volunteering Days : Give back to your local community.
- Optional Private Healthcare and Dental : Protection for you and your family.
Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…
Customer Service Advisor - Uncapped Commission
Posted today
Job Viewed
Job Description
Full time : Permanent
Salary : £25,087 rising to £5,684 after 8 months in role, plus uncapped commission
Location: Merthyr Tydfil Contact Centre
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.
At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Merthyr Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.
We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What's in it for you?
- Competitive Salary : Starting at £25,087, rising to £25,6 after 8 months, plus an uncapped commission scheme
- Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
- Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
- Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts : Save on EE & BT products, including mobile and broadband.
- Career Development : Support in achieving the career you want without limits.
- Volunteering Days : Give back to your local community.
- Optional Private Healthcare and Dental : Protection for you and your family.
Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…
Customer Service Advisor - Part Time
Posted 3 days ago
Job Viewed
Job Description
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Customer Service Advisor - Part Time
**Customer Service Advisor**
**Be the calm voice claimants rely on to get their lives back on track.**
**Job Location:** UK wide, hybrid
**Job Type:** Permanent
**Remuneration** : Competitive salary taking into account skills, experience and qualifications
As part of our incident response team, you will be the first point of contact for customers who are at the start of their claim journey. Your calls could be in relation to either a home emergency (requiring instant remedy) or more substantial damage that could lead onto a property claim on their insurance.
This role would suit individuals coming from motor FNOL roles, insurance administrators or coordinators who are looking to move into property claims handling, anyone from an insurance background looking to move into property or individuals with a keen interest in getting into the industry.
We are currently recruiting for a range of part time shifts across our 24/7 provision.
**The skills you will have when you apply: **
+ Experience in a customer service office environment
+ Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more.
**The skills that will be developed once working: **
+ We will provide all the Sedgwick specific training you need to thrive in this role
** What we'll give you for this role: **
**Remuneration & more**
+ Competitive salary taking into account skills, experience and qualifications
+ A Self Invested Personal Pension Scheme (SIPP)
+ Holiday allowance of 25 days plus bank holidays
+ Flexible working from our office or your home
**Health & Support**
+ Private healthcare plan (including pre-existing conditions)
+ Life assurance
+ Group Income Protection
**Other benefits**
+ Voluntary benefits - green car scheme, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
+ Employee assistance programme for employee wellbeing
+ Discounts on various products and services
**This isn't just a position, it's a pivotal role in shaping our industry **
At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education - all available to you starting from your very first day.
You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.
**Next steps for you: **
Think we'd be a great match? Apply now - we want to hear from you.
If you're unsure whether you have all the skills needed then do apply - we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.
Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
#LI-REMOTE
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**