2861 Boots jobs in East Midlands

Customer Service Representative
Salary: £25,500 - £28,000 (DOE)
Location: Office-based – Monday to Thursday 8:30am–5:30pm, Friday 8:30am–3:00pm

A fantastic opportunity has arisen to join a leading manufacturing business as a Customer Service Representative . If you're proactive, enjoy working in a fast-paced environment, and thrive on delivering excellent service, this could be the role for you.

What you’ll be doing:

• p>Acting as the first point of contact for customers, building strong and professional relationships

• Processing sales orders accurately and efficiently

• Ensuring smooth coordination between departments to meet customer delivery requirements

• Managing customer enquiries, complaints, and order updates promptly

• Supporting the sales team with product trials and administrative tasks

• Liaising with internal teams to ensure material availability and job pack accuracy

What we’re looking for:

< i>

At least 2 years’ experience in a customer service or sales support role within manufacturing

/li>

• Experience using ERP systems 

• Strong communication and organisation skills

• Excellent attention to detail and confidence working under pressure

• Proficiency in Microsoft Excel, Word and Outlook

Benefits include:

• 22 days holiday plus additional long service entitlement

• Private onsite parking

• Company pension scheme

If you're a team player who’s passionate about delivering first-class service and looking to develop your career in a dynamic environment, please apply today for an immediate interview.

Customer Service Executive – Nottingham (Buzz Hub)

Location: Nottingham City Centre

Salary: £25,255.00 per annum and yearly bonus (Bonus linked to company performance and functional KPI's)

Contract: Full-time, 40 hours per week (5 days out of 7, including weekends on a rota basis)

Are you a passionate, customer-focused professional with outstanding communication skills and a positive, can-do attitude?

If so, we’d love to hear from you! We’re on the lookout for a Customer Service Executive to join our vibrant and friendly team at our Nottingham-based Buzz Hub. This is a fantastic opportunity to be part of a fast-paced, supportive environment where your voice truly matters.

What You’ll Get in Return

• – 24/7 access to GPs, mental health support, and more for you and your family
li>Thrive App – NHS-approved mental wellbeing support < i>Buzz Brights Apprenticeships & Buzz Learning – access to 100s of online courses < i>Buzz Brilliance Awards – employee recognition scheme < i>5 weeks annual leave plus public holidays (pro-rated for part-time roles)
• Holiday Buy Scheme – purchase an extra week of holiday (eligibility applies)
< i>50% staff discount on bingo tickets, food, and soft drinks
• Refer a Friend Scheme
• Life Assurance & Pension Scheme
• Access to trained Mental Health Advocates

What You’ll Bring to the Team

< i>A warm, approachable personality and a genuine passion for helping people
• Excellent verbal and written communication skills
• The ability to stay calm under pressure and handle a variety of customer queries with professionalism
• Strong PC and tech skills – you’ll be using multiple systems daily

What You’ll Be Doing

< i>Responding to customer enquiries via phone, email, live chat, and social media
• Handling queries from both our online and land-based customers
• Understanding and applying our promotions, policies, and procedures to resolve customer issues effectively
• Making outbound calls and emails for customer satisfaction surveys and review requests
• Supporting our Safer Gambling initiatives and escalating cases when needed
• Taking ownership of complaints and working towards the best outcomes for our customers
• Providing feedback and insights to help improve the customer journey
• Maintaining high standards in all written and verbal communications

What We’re Looking For

< i>2+ years’ experience in a face-to-face customer service role < i>Experience in a call centre or customer service office environment
• A background in the bingo or gaming industry is a plus
• Strong organisational skills and attention to detail
• A natural rapport-builder who thrives in a fast-paced setting

Join Us!

If you're ready to bring your energy, empathy, and enthusiasm to a role where you can truly make a difference, apply now and become part of Buzz Bingo.

#BB1

Better Together have a vacancy for a polite and friendly Customer service / Administrator to work in the Clay Cross area.

Our client are relocating to Clay Cross from Chesterfield to a new, larger unit and are looking for a well mannered Administrator to handle the day to day administration, as well as dealing with all customers over the phone and face-to-face . They are a very successful on-line sales company, and are looking to add to their workforce due to a rise in workload. Duties include order processing, making calls, filing, diary management etc. The ideal candidate will have some experience in Sales, although not essentail, as well as admin, and will be confident using online systems such as Excel etc.

Pay will be confirmed depending on experience, and working days will be Monday to Friday until shifts are confirmed. 

Please note: This position may include a few weeks worth of working on site in Chesterfield so candidates with a drivers license are prefererred.

Applicants must be over 18.

If you are interested and would like more information, please apply now!

Customer Service Administrator

Job description
I Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.

Job purpose:
To provide an exceptional customer service, converting opportunities into sales and supporting customers through the entire 'I Holland' process. To liaise and coordinate with agents, sales staff and internal departments for both Tooling and PharmaCare Products, paying extreme attention to detail to create accurate documentation and avoid mistakes. The Companies 'Core Values' are always worked to and in mind.

Principal duties & responsibilities
* To coordinate all activities between agents/customers and I Holland Ltd.
* To fully understand customer requests and requirements, both on Tooling and PharmaCare range.
* To provide timely and accurate quotations and supporting information and correspondence to customers.
* To collate all necessary information, drawings, correspondence, etc., to ensure order 'story' is complete.
* To enter quotes and orders accurately into the computer system.
* To facilitate all customer samples/drawings.
* To administer and archive all relevant information according to procedure.
* To provide ongoing and helpful support to all customers, being proactive and advising, where necessary, of any problems.
* To log concerns raised as a Case within the CRM system, including all necessary details for the team to evaluate.
* To assist with cover for reception when required.
* To support colleagues by sharing workload when appropriate or requested to do so.
* To adhere to all policies and procedures, particularly the 'Contract Review'.
* To work within all Health and Safety, environmental and other company regulations.
* To attend meetings as and when required with a proactive approach.

Key performance indicators in line with core values
* Customer focus: High responsiveness to requests. Sense of ownership.
* Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.
* Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve the quality of deliverables. Adheres to schedules to deliver a high-quality product.
* Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.
* Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.
* Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.
Compliance with all policies, procedures, and safety rules & regulations.

Nature and Scope:
As part of the administration team, professionalism, self-motivation, and initiative will be required at all times, as well as flexibility of hours based on workload. Supervision will be given as required. Key Performance Indicators:
* High responsiveness to customer requests. Quotations and sales orders are entered in a timely manner with no mistakes. Sense over ownership of the process.
* Communications with customers are proactive, professional, and always conducted in a positive way.
* Customer files, customer cards and market instructions are complete and maintained.
* Accounts records in Navision and the CRM system are clear, concise, and complete in accordance with internal policies.
* Attendance to training sessions to be able to apply up-to-date knowledge of products.
* Accuracy of information provided (reduce customer complaints, scrap and rework due to administration).
* Neatness/organisation of the work areas.
* Quality of communication - written and verbal is clear and concise. Computer literacy.
* Assist with training new recruits to the department

Terms and Conditions of Employment
Please note that any offer of employment is contingent upon the following conditions, agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.

Job Type: Full-time - Hybrid

Pay: 24,804.00-25,759.50 per year depending on experience

Benefits:
* PRP - Profit-related pay
* Company pension
* Cycle to work scheme
* Employee discount
* Free flu jabs
* Free parking
* On-site parking
* Referral programme
* Store discount
* Work from home

Schedule:
* Flexitime
* Monday to Friday
* 3 days in the office & 2 Days WFH (once fully trained)

Experience:
* Administrative: 2 years (required)
* CRM software: 1 year (required)

Work Location: Long Eaton, Nottingham NG10 2GD

Click 'Apply' to forward your CV.

The Recruitment Group is looking for Customer Service Advisors.

As a Customer Service Advisor, you will be involved with various fundraising projects. You will be part of a very friendly team and be involved with fun team activities throughout the contract.

If you are interested in the Customer Service Advisor role then please read below.

Pay for a Customer Service Advisor:

• £12.75 per hour. Weekly pay.
• Overtime paid after 48 hours per week.

Hours for a Customer Service Advisor:

• Monday to Friday 08:30 – 17:00
• Flexibility is required as during busy periods the office will be open Monday–Friday 06:00-19:00 and occasional Saturdays 08:00-13:00.

Responsibilities of a Customer Service Advisor:

• Inbound calls.
• Outbound calls.
• Liaising with schools and group coordinators.
• Dealing with customer queries and enquiries.
• Resolving customer complaints.
• Responding to incoming emails and webchat enquiries.
• Guiding customers through online ordering processes.
• Maintaining database (CRM)
• Trouble shooting.
• Managing spreadsheets using database.
• Documenting dialogue and outcomes and actioning tasks to implement.
• Multitasking and managing ongoing tasks,

Required Skills:

• Great organisational and time-management skills.
• Hardworking.
• Impeccable attention to detail.
• Ability to work in an extremely fast paced environment.
• Call centre, contact centre, customer advisor or account manager experience is required.
• Intermediate computer literacy. Hardware and software skills are a must.
• Ability to communicate effectively and develop good working relationships with colleagues. 

Benefits:

• Free drinks.
• Free Breakfast, lunches. Evenings out.
• Free team building events.
• You will be really looked after and rewarded for your hard work and commitment.

If you believe this is the right role for you then contact Charlotte at our Loughborough branch now!

If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection

This position is responsible for coordinating enquiries from the Sales Team and all our suppliers either direct or via Purchasing.Responsibilities include, but are not limited to, product price and availability, processing and entering orders, scheduling maintenance (customer push out/pull in) and returns.This position also requires entering of appropriate information into JDE system and issuing process (price quote, acknowledgement, etc.) owning & managing the offline backlog document, as required.This position works with other departments in the organization to support the sales goals and customer requirements/needs.

SKILLS and ABILITIES:

• Must be detail oriented and well organized.
• Must be efficient and accurate in data entry.
• Ability to work with (MRP system) database system. (JDE)
• Can build strong internal and external relationship and communication skills.
• Open minded & willing to learn new processes
• German language understanding would be an advantage (key customer base

EDUCATION/TRAINING/WORK RELATED EXPERIENCE:

Secondary education level with experience and/or training; or equivalent combination of education and experience.

Experience with JD Edwards an advantage

Customer Service Specialists
Location: Regional UK (Multiple Sites) | Full-time
Salary: £(phone number removed) + benefits + overtime + career development

Step into a role where you bring experience and gain influence.

As a Customer Service Specialist , you'll go beyond the day-to-day to help guide, shape, and elevate customer outcomes. This role suits individuals who have already proven themselves in call centre or customer service environments and are ready for more autonomy and responsibility.

What You'll Do

• Resolve customer queries that require more time, judgement or investigation
li>Work with vulnerable or high-priority customers and deliver a calm, informed response
• Liaise with internal stakeholders to coordinate accurate, cross-functional responses
• Support onboarding of new team members through support, shadowing, and feedback
• Review case histories or trends and share insights to improve team service levels
• Use your knowledge of systems and processes to enhance both speed and accuracy across the team
• Monitor shared inboxes and support digital channels as needed (e.g., email, webforms, chat tools)

What You’ll Bring

< i>A strong foundation in customer service roles, particularly in regulated or high-volume sectors in a call centre, contact centre or customer service organisation
• Ability to remain clear-headed and structured when faced with technical or emotional queries
• Comfort with using multiple platforms (e.g. CRM, order tracking, account systems) to diagnose and solve issues
• A helpful and knowledgeable approach with colleagues, offering informal coaching and peer support
• Personal accountability for quality, timing and customer follow-through

What You’ll Gain

< i>Entry into a structured capability-based progression model
• Opportunities to lead on knowledge sharing, process improvement or mentoring programmes
• A comprehensive six week onboarding programme with dedicated support
• Access to broader development through specialist or senior-level training
• Exposure to team quality processes, root cause analysis and performance forums
• Recognition for stepping up and supporting operational excellence

To explore your future please email your CV

Customer Service Advisors
Location: Leicestershire
Salary: £24-25,500 + paid overtime + benefits + clear progression path

A role with purpose. A team with pride. A future with opportunity.

We are seeking proactive, resilient individuals with a passion for people and problem-solving to join a trusted organisation as Customer Service Advisors . If you enjoy helping others, thrive in fast-paced environments, and are looking for a long-term career with real development opportunities, this could be the perfect role for you.

What You'll Do

• Be the first point of contact for a variety of customer queries via phone and email
li>Handle orders, updates, delivery queries, billing issues, and general service enquiries
• Accurately manage and update customer information across systems
• Provide thoughtful, solution-focused support, including for customers in vulnerable situations
• Resolve customer issues independently wherever possible, escalating only when necessary
• Stay current on service updates, internal communications, and best practices
• Support overall team goals through personal KPIs and shared responsibilities
• Ensure compliance with safety, data protection, and quality standards

What You’ll Bring

< i>Experience in a customer-facing role such as call centre, contact centre, customer service centre, retail, hospitality or similar for example a graduate with placement experience
• Strong communication skills and a calm, professional approach
• Great attention to detail and ability to manage data accurately
• Confidence navigating new systems and multitasking in real-time environments
• A willingness to learn and adapt in a collaborative, team-oriented workplace
• Drive to contribute meaningfully to a high-performing team

What You’ll Gain

< i>Paid overtime and flexible shift options during peak seasons
• Performance-based hybrid working following successful probation
• A comprehensive six week onboarding programme with dedicated support
• Ongoing coaching, learning resources and development opportunities
• A workplace that values your contribution and supports long-term growth

To explore your future please email your CV 

Are you a proactive individual with a passion for customer service? Are you looking for a career where you can learn and develop? My successful client is looking for an efficient and effective team player who wants to learn how to provide a pro-active and comprehensive customer support service to partners across the UK. This is a great opportunity to work with one of the friendliest teams in Kettering with full training provided.

The role:

• Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally
li>Processing all orders gained by the sales team ensuring all information is gathered from the customer and documented accurately
• Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions
• Maintain customer service emails and ensure that responses are provided within a timely manner
• Provide technical advice and guidance to customers where there is concern over the suitability of orders
• Liaise with and support the sales team
• Maintain strong working relationships with existing customers developing positive relationships with new partners to ensure long term success

Ad-hoc:

• Undertake administration tasks such as order filing as and when required
• Support the Customer Service Supervisor in developing strategies and initiatives to ensure the function is able to provide outstanding service to customers and partners every time

The individual

• Customer Service focus
• Language skills - High level of written grammar and excellent command of English
• Organisational skills
• Communication skills
• Ability to adjust priorities and manage time effectively in a fast-paced environment
• Ability to integrate effectively into well-established team environments
• Good working knowledge of Microsoft Office applications

Benefits

• Competitive Salary
• Generous pension scheme
• 26 days annual leave
li>Christmas shutdown + all bank holidays
• Excellent progression and training
• Free parking