167 Boots jobs in Leamington Spa
Pharmacy Counter Assistant
Posted today
Job Viewed
Job Description
Medicines Counter Assistant – Join Our Community Team
Are you looking to start or grow your career in healthcare? At Birk and Nagra Pharmacy, we're proud to have been serving patients across Leamington and Warwick since 1979, and we're now looking for a new full-time Medicines Counter Assistant (MCA) to join us.
This is a full-time, permanent role (40 hours per week) that offers the chance to work in a friendly, supportive team where you'll make a real difference to patient care and wellbeing. Shifts will be mainly weekdays, with some flexibility to work Saturdays as required.
What you'll be doing
As a Medicines Counter Assistant, you'll be the first point of contact for many of our patients. You'll:
- Provide advice and support on a wide range of health concerns
- Recommend and sell over-the-counter medicines appropriately
- Assist with prescriptions and customer queries in the dispensary
- Work closely with the pharmacist, who will always be available for support and guidance
What we're looking for
- Previous retail experience (pharmacy experience is an advantage, but not essential)
- Friendly, approachable, and customer-focused attitude
- Strong communication, literacy, and numeracy skills
- Ability to work well independently and as part of a team
- Confidence using computers for stock and prescription management
- Flexibility to support across branches if required
- Willingness to complete MCA training and continue developing your skills
Training & Development
If you haven't already completed it, you'll be enrolled on an accredited MCA course within your first year. From there, you may also have the opportunity to progress to the NVQ Level 2 Dispenser qualification, opening further career pathways in pharmacy.
Why join us?
At Birk and Nagra Pharmacy, we:
- Have been a trusted, independent pharmacy group for over 45 years
- Invest in training and progression opportunities for our team
- Provide a supportive, close-knit working environment
- Make a genuine difference to the health and wellbeing of our local communities every day
Staff benefits include: staff discount, workplace pension, full training and development support, and opportunities for progression within our group.
Job type: Full-time, Permanent
Hours: 40 hours per week (mainly weekdays, with flexibility for some Saturdays)
Salary: Competitive (dependent on qualifications and experience)
Apply now to join our team and help us continue delivering outstanding community pharmacy care experience.
Job Type: Permanent
Pay: From £12.21 per hour
Benefits:
- Company pension
- Employee discount
Education:
- GCSE or equivalent (preferred)
Experience:
- retail: 1 year (preferred)
Work Location: In person
Barista/Customer Service
Posted 1 day ago
Job Viewed
Job Description
Espresso Station Warwick Parkway is the newest of Caffe Ideas' 7 locations. We are an independent coffee house with several locations around the Midlands & Warwickshire.
We are looking to recruit experienced baristas who can work to very high standards in an extremely fast-paced environment and we have part time positions available. Our operating hours are between
Caffe Ideas Ltd are an equal opportunities employer, we celebrate diversity and are committed to building an inclusive environment for all employees.
Job description
The successful candidate will ideally be barista trained although full training will be given.
You should bring outstanding customer service standards that ensure that the customer is always at the heart of everything we do.
Caffe Ideas Ltd are looking for driven passionate hospitality professionals who can bring positivity and energy to our new business combined with the want to grow with us.
Responsibilities
The successful applicants will be involved in all areas ranging from preparing Barista style beverages, cold drinks such as milkshakes, preparing hot food items such as toasties and breakfast sandwiches and serving our lovely customers at the till.
We are looking for team members who will ensure our super high standards are met in every respect.
You will have the presence and personality to influence the day to day business, you will be an exceptional team player, maximising your performance as well as that of your team .
Ideal Candidate
The ideal candidates will have a mix of experience and drive, we will be offering full training.
You will be a person who is motivated by a passion for quality and great service delivery.
Please submit a cover letter explaining why you are interested in this role.
Job Type: Part-time
Work Location: In person
Reference ID: WARWICK BARISTA
Customer Service Supervisor
Posted 1 day ago
Job Viewed
Job Description
At Jewson, part of Stark UK, we believe that our greatest asset is our people We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home
At Jewson, part of Stark UK, we believe that our greatest asset is our people We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home
What You'll Be Doing
Supervise and support the customer service team, providing guidance and feedback to improve performance.
Monitor team metrics and performance to ensure targets are met and operational goals are achieved.
Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions.
Train and mentor new team members on company policies, procedures, and customer service best practices.
Develop and implement customer service strategies to enhance the overall customer experience.
Analy s e customer feedback and service trends to identify areas for improvement.
Collaborate with other departments to streamline processes and improve communication.
Prepare reports on team performance and customer satisfaction metrics for management review.
Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members.
Stay updated on industry trends and best practices in customer service.
What We're Looking For
Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics
Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
Pride - You take pride in your work and are dedicated to producing top-notch results.
Why Choose Us?
Quality - We're unwavering in our commitment to providing outstanding products and service that exceed our customers' expectations.
Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.
Professional Development - We are invested in your success Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks
Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.
What's Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can't wait to hear from you
Customer Service Consultant
Posted today
Job Viewed
Job Description
37.5 hours per week, 3 months fixed term contract
The Customer Service Department is open 8:30am to 10pm Monday - Friday and 9am-7pm over the weekend. You will need flexibility to work early, middle and late shifts as well as joining a weekend working rota. The role is office based in Warwick (Tachbrook Park).
About Bravissimo
Owned by Wacoal, Bravissimo is an award-winning multi-channel retailer who provide lingerie, swimwear and nightwear for women who wear a D to L cup. We have 25 shops in the UK, along with a well-established ecommerce operation. Since being founded in 1995 our purpose has remained the same; to inspire our customers to feel confident and uplifted, offering an amazing choice of beautiful styles and colours. We want our customers to feel celebrated, to feel like they belong and that Bravissimo is their place that they want to shout about
Bravissimo Benefits
- Up to 25 days holiday
- The opportunity to buy up to 5 additional days holiday each year
- Access to free and confidential 24/7 employee support from Retail Trust
- 50% discount on full priced items for you, your family & friends, up to a limit
- Healthcare Cash Plan for you and up to 4 children through Medicash
- Employer pension contributions up to 6% (depending on length of service)
- Life Assurance
- Great training and learning resources
- Long service awards after 5 years service
- Access to new and upcoming products, with the opportunity to provide feedback
- Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash
- Free on-site parking at Bra HQ
About the role
At Bravissimo, we are dedicated to doing the best for our customers. We want big boobed women to feel amazing and we aim to inspire our customers to celebrate their figures and feel good about themselves.
Each of our customer service consultants is responsible for helping this to happen. Day to day the job involves answering telephones, responding to live chat messages and having video fitting calls; giving expert fitting and style advice to customers across our product ranges, which includes lingerie, swimwear, and nightwear. You will also process orders on our computer system and answer customer emails and social media messages.
About You
The most important quality for our customer service consultants is to want to help make a real difference for our customers you should genuinely love speaking to people and consistently go the extra mile to help others. We are looking for people who are confident in themselves and who want to work because they enjoy what they do.
Previous experience of customer services or the lingerie industry is not necessary; we will give full training on our computer system and our lingerie products. What is essential is that you are hardworking, have good attention to detail and a real enthusiasm for the role.
Interested?
If you think this is the position for you, please click the 'apply now' to answer some questions and submit your CV.
Please note, should we receive enough applications, we will close this role earlier than the stated closing date so if this role is of interest, please don't delay in popping your application in.
Please note, due to the nature of the roles in our Customer Service Department, there is a genuine occupational requirement for post holders to be female. This is covered under Schedule 9, Part 1, of the 2010 Equality Act. Should you have any questions about this, please contact our recruitment team on
Full Time Library Customer Service Assistant
Posted 1 day ago
Job Viewed
Job Description
Salary
£25,583 - £25,989 per annum
Contractual hours
37
Basis
Full time
Region
Warwick
Package
Full Time, Permanent
Job category/type
Customer Service, Libraries
Date posted
17/10/2025
Job reference
RA
Working in Leamington & Kenilworth Library, this role is the first point of contact for all users. The post-holder will be an integral part of the team, ensuring a positive experience for customers of all ages.
You will need to have the enthusiasm to deliver outreach and promotional work, including children's activities which involve singing and telling stories. You should also be able to share enthusiasm and knowledge of books and reading with all ages
ICT plays a big role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands on advice and carrying out administrative duties.
Working pattern:
Week 1: Monday LEA 9:00 – 6:00, Tuesday 9:00 – 5:30, Wednesday 9:00 – 5:30 Thursday 9:00 – 5:30, Friday LEA 9:00 – 6:00
Week 2: Tuesday 9:00 – 5:30, Wednesday 9:00 – 5:30, Thursday 9:00 – 5:30, Friday LEA 9:00 – 6:00, Saturday LEA 11:00 – 4:30
Sundays as required. Enhanced rates of pay for Sunday working, plus time of in lieu.
For further information please see the Job Description and Person Specification below:
Customer Services Assistant
Working for Warwickshire – This is the difference you make
Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them
At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.
Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund'
The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.
Additional Information
Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
For further information please contact Dee Berridge Team Manager.
Closing date: 3rd November 2025
Interview date: Week commencing 17th November 2025
Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact and we will make every effort to meet your specific requirements.
Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.
Customer Digital Service Advisor
Posted today
Job Viewed
Job Description
In this hybrid working role will be accountable for answering inbound digital correspondence (Live Chat, email, efax, Salesforce Case) responding effectively and aligned to required key performance indicators (KPI's) providing a great customer experience. There may be a proactive outbound call requirement to solve problems or escalate queries. You will offer Live Chat remote support for customers and resolve problems as effectively as you can or triage to the appropriate department or local AAH branch for them to resolve. There will also responsibility for the AAH Social Media channels via Orlo to log complaints and manage any queries that come through Twitter and Linkedin.
This Role is a 12 Month FTC contract
Accountabilities
- Managing customer contact via Live Chat or email / efax and sales force to set objectives including order taking, problem solving,
- Logging queries, E-returns and complaints on the database to ensure we achieve our target of 95%+
- Monitoring you own work list of open queries, ensuring that serious complaints are investigated and closed effectively within specific timescales to avoid call breach.
- Understand the role KPIs and delivering to these objectives.
- Ensure that you remain up to date with all key company messages and e-learning where required.
Why AAH?
AAH are the leading medical supplier in the UK, we impact millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP's. We work collectively to make a difference. We don't believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued good. Our ability to shape the future of healthcare depends on the passion and hard work of our people.
- 25 days Plus Bank Holidays
- Company Sick Pay
- Pension Scheme
- Long Service Awards
- Death in Service
- Discounted Shopping Platform
- Employee Assistance Programme
- Excellent Career progression with full ongoing Support
- Onsite parking with excellent working conditions and transport links. (Check out the map to find our exact location).
- Good communication skills – Oral and Written
- Good problem-solving skills
- Proactive, positive attitude
- Ability to prioritise and organise own workload.
- Experience of customer service and complaint handling
- Experience working with Microsoft Word, Excel and PowerPoint
- Empathetic and understanding
- Take personal responsibility to understand the KPIs and your role in delivering the objectives.
At AAH, you'll be part of a team playing a vital role in one of the UK's largest pharmaceutical and healthcare distribution networks. Every day, we make a difference in millions of lives by delivering lifesaving medicines from our network of branches to pharmacies, hospitals, and GP practices across thousands of communities.
We operate with purpose and integrity, guided by our ICARE values, and are proud of the inclusive, collaborative culture we've built. We don't believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued goods.
As part of our commitment to responsible business practices, we're actively working to reduce our environmental impact. From modernising our delivery fleet and optimising routes to minimising waste and improving energy efficiency across our operations, we're supporting a more sustainable future for the communities we serve.
We are an equal opportunities employer, committed to diversity and inclusion. Our person-centred approach to recruitment ensures a fair and welcoming experience, free from discrimination and bias. If you require any reasonable adjustments due to a disability or medical condition, please let our recruitment team know so we can support you throughout the process.
Sales Support Assistant
Posted today
Job Viewed
Job Description
Are you an organised, detail-oriented professional with a knack for supporting high-performing sales teams?
We're working with a leading European company to find a Sales Support Assistant who will play a crucial role in maintaining smooth operations for their Sales function. This is a fantastic opportunity to join a fast-paced, collaborative environment where you'll support major B2B and B2C accounts, coordinate promotional activity, and ensure data accuracy across internal systems.
Key Responsibilities:
As the Sales Support Assistant, you will serve as the central administrative resource for the Sales team, ensuring the efficient management and support of all customer Key Accounts. Your primary responsibilities will include maintaining accurate pricing data, creating promotional vouchers, and coordinating the setup of new customer accounts to support seamless sales operations.
Customer & Sales Support:
·Maintain and update internal price lists for B2B and B2C, as directed by the Sales or Marketing teams.
·Input and regularly verify pricing data to ensure accuracy across systems.
·Create and manage promotional vouchers for B2B and B2C activities.
·Upload terms & conditions and privacy policies associated with each account/promotion.
·Log and manage all incoming requests through the Jira ticketing system, ensuring timely resolution.
·Support the setup of new customer accounts in collaboration with the Key Account Manager.
·Maintain and update customer store lists, coordinating with internal teams (UK and Germany) and external stakeholders as needed.
Sales Reporting
·Prepare and distribute daily and weekly sales reports, ensuring data integrity and accuracy.
·Ensure reporting process is regularly checked for efficiency and automated where possible.
Cross-Functional Collaboration:
·Build and maintain effective working relationships with key internal teams, including Sales, Marketing, Finance and Customer Service.
Product Setup & Competitor Analysis:
·Liaise with the Marketing team on the introduction of new products.
·Ensure accurate setup in internal systems and update all relevant price lists.
·Conduct regular market research to monitor competitor pricing and promotions and communicate relevant insights to stakeholders.
System Testing:
·Test new customer-specific websites and software platforms.
·Generate and validate test orders to ensure system readiness.
Process Documentation:
·Maintain and regularly update all Sales Support process documents.
·Ensure processes are aligned with current SLA requirements and support operational efficiency.
Holiday Cover:
Provide cover for the OSF Assistant during periods of absence
General Duties
·Responsible for other such duties as specified by their Line Manager, the Management team or Directors to enable the Company to fulfil its orders and obligations.
·Adherence to Company Rules and Regulations, including Health and Safety, as outlined on the
·Company Intranet and Health & Safety Manual.
·Maintaining the confidentiality of all knowledge and information appertaining to the Company, its customers and its employees.
Personal Specification
Essential:
·Administrative experience.
·Organised and structured approach.
·Knowledge of Microsoft Excel.
·Positive and proactive attitude.
·Attention to detail.
·Good communication and interpersonal skills.
·Team player.
Desirable:
·Knowledge of Microsoft PowerPoint.
·Previous experience of SAP or similar system.
·Previous experience working in a sales department.
What's in it for you
The chance to work with a respected name in the European Market
·Supportive, team-focused working environment.
·A varied role with room to grow your skills in sales operations and client management
Company Benefits
·Subsides Canteen
·25 days holiday option to buy and sell days
·Medical cash plan
·Pension
·Critical Illness policy
·Company discounts on products
·Free onsite parking
Interested
Apply today to find out more or contact us directly for a confidential cha
Job Types: Full-time, Permanent
Pay: £24,500.00 per year
Application question(s):
- Proficient in Excel
Work Location: In person
Be The First To Know
About the latest Boots Jobs in Leamington Spa !
Boots Tamworth Aveda 30 Hours Counter Manager
Posted today
Job Viewed
Job Description
The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.
They are accountable for achieving this by
- reflecting a credible and professional Brand image to all internal and external consumers at all times
- maximising sales through selling, providing excellent service and retail standards
- contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
- Understand daily/weekly targets
- Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
- Keep up to date with competitor activities and missed opportunities
- Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
- Deliver the Brand Strategy, ensuring the delivery of an effective local plan
- Plan and implement local marketing & events initiatives, aligned to Retailer activity.
- Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind⁃set and a surprise and delight culture
- Be an Ambassador for the Brand ⁃ lead the way to ensure Brand values are represented and bought to life.
- Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
- Use digital tools to ensure knowledge is kept up to date
- Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
- Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs. Operations
- Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
- Review retail standards on a daily basis ensuring they are maintained to the required standard
- Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
- Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
- Ensure all information requests are fulfilled accurately, within deadlines set
- Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
- Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
- Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.
Commerciality
- Manage daily replenishment, taking appropriate action where necessary
- Maximise sales performance by utilising all commercial reports before making commercial decisions
- Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
- Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
- Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
- Identify trends and make suggestions to enhance product performance.
. Experience in a fast⁃paced retail and/or consumer facing environment · Ability to drive self⁃development
- Commercial understanding and awareness of industry
- Effective communication, organisation and prioritisation skills
Boots Aveda Birmingham Bullring Account Manager 30 Hour
Posted 1 day ago
Job Viewed
Job Description
The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.
They are accountable for achieving this by
- reflecting a credible and professional Brand image to all internal and external consumers at all times
- maximising sales through selling, providing excellent service and retail standards
- contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
- Understand daily/weekly targets
- Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
- Keep up to date with competitor activities and missed opportunities
- Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
- Deliver the Brand Strategy, ensuring the delivery of an effective local plan
- Plan and implement local marketing & events initiatives, aligned to Retailer activity.
- Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind⁃set and a surprise and delight culture
- Be an Ambassador for the Brand ⁃ lead the way to ensure Brand values are represented and bought to life.
- Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
- Use digital tools to ensure knowledge is kept up to date
- Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
- Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs. Operations
- Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
- Review retail standards on a daily basis ensuring they are maintained to the required standard
- Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
- Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
- Ensure all information requests are fulfilled accurately, within deadlines set
- Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
- Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
- Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.
Commerciality
- Manage daily replenishment, taking appropriate action where necessary
- Maximise sales performance by utilising all commercial reports before making commercial decisions
- Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
- Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
- Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
- Identify trends and make suggestions to enhance product performance.
. Experience in a fast⁃paced retail and/or consumer facing environment · Ability to drive self⁃development
- Commercial understanding and awareness of industry
- Effective communication, organisation and prioritisation skills
Nyx Prof. Make-up Counter Manager, Boots Birmingham High St. (30 Hours) FTC Until 11/04/26
Posted today
Job Viewed
Job Description
NYX Counter Manager
Unleash Your Creativity
At NYX Professional Makeup, we believe that beauty is a canvas for self-expression—a bold and fearless celebration of individuality. Inspired by artistry and driven by a passion for inclusivity, we create high-performance, professional-grade makeup that empowers everyone to experiment, play, and showcase their unique style.
With innovation at our core, NYX combines cutting-edge formulas with vibrant colors and diverse textures, delivering transformative products that redefine creativity in beauty.
Dedicated to inclusivity, authenticity, and empowerment, we offer personalized experiences and accessible solutions, inviting everyone to join a community where artistry knows no limits.
Join us in shaping the future of beauty, where creativity meets innovation, and become part of a brand that celebrates individuality, self-expression, and the artistry within us all.
Who we are looking for:
- A Makeup Maven: You're passionate about all things makeup and beauty, and love sharing your expertise with your team and customers. You excel at providing personalized advice and helping people discover the perfect NYX Professional Makeup products to express their creativity and feel empowered.
- A Relationship Builder: You are skilled at creating authentic connections and making people feel at ease. You enjoy engaging with customers, understanding their unique needs, and helping them craft bold and artistic makeup routines that reflect their individuality.
- A Team Developer: You are enthusiastic about coaching and mentoring others. You recognize potential in your team members and empower them to achieve their best, fostering a culture of growth and creativity.
- A Trend Leader: You stay ahead of the latest makeup, beauty, and wellness trends, both online and offline. You know how to inspire others and build a community around your passion for artistry and self-expression.
- A Driven Achiever: You are ambitious, motivated, and thrive on challenges. You are excited to create innovative in-store experiences and deliver exceptional results through your team.
- A NYX Professional Makeup Ambassador: You embody the values and mission of NYX, celebrating artistry, inclusivity, and individuality. You are proud to represent this bold and creative brand and share its story with customers.
What you will be doing:
People Management and Development
- Onboarding and Training: Lead the onboarding process for new team members, providing comprehensive training that immerses them in the world of NYX Professional Makeup. Drive ongoing development to enhance individual skills and maximize team effectiveness.
- Performance Monitoring and Feedback: Offer regular feedback to team members on productivity, service quality, product knowledge, and selling techniques. Celebrate achievements and identify opportunities for improvement.
- Performance Management: Actively track team performance, address underperformance, and implement strategies to drive improvement and success.
- Talent Acquisition: Lead recruitment efforts to identify and attract top talent, building a high-performing team of Beauty Advisors.
- Employee Relations: Foster a positive and productive work environment by addressing and resolving HR-related matters within the team.
Elevating Customer Experience
- Brand Excellence: Represent NYX Professional Makeup as a brand ambassador, delivering a bold and creative customer experience through personalized service and impeccable merchandising standards.
- Product Expertise and Storytelling: Confidently demonstrate products, share the artistry and values of NYX, and provide tailored advice and techniques to meet customer needs.
- Service Model Delivery: Ensure the team consistently delivers the NYX Professional Makeup service model, creating memorable and exceptional customer experiences.
Driving Retail Performance
- Achieving Sales Targets: Develop and execute strategic plans to meet and exceed retail targets and KPIs, driving sustainable growth and profitability.
- Event Creation and Execution: Plan and implement engaging events and activations that excite customers and showcase NYX Professional Makeup products and innovations.
- Innovation and Business Development: Contribute creative ideas and implement strategies to drive new business growth, leveraging product launches and key brand moments to maximize impact.
- Client Loyalty: Build and maintain strong relationships with customers, fostering long-term loyalty and repeat business.
Operational Excellence
- Teamwork and Training: Collaborate with your team and complete required training programs to stay updated on product knowledge and brand expertise.
- Administrative Tasks: Efficiently manage daily and weekly administrative responsibilities using designated platforms (Tamigo/One Retail).
- Counter Standards: Maintain the highest standards of hygiene, organization, and presentation to create an inviting and professional counter environment.
Support and Development - Invest in Your Future with NYX Professional Makeup
At NYX Professional Makeup, we are committed to your personal and professional growth. Here's how we'll support you:
- Comprehensive Onboarding: Begin your journey with a dynamic mix of in-person and online modules during your first three months, covering everything you need to know about our brand and culture.
- Continuous Learning: Benefit from ongoing mentorship and training with your Area Manager, Education Manager, and peers, building expertise in retail best practices, service excellence, and makeup artistry.
- Immersive Brand Experience: Connect with the NYX Professional Makeup community at our inspiring head office in White City, London, for an immersive induction that deepens your understanding of our brand and values.
- Exclusive Product Previews: Stay ahead of the curve by experiencing the latest innovations and trendsetting NYX products at regular training events.
- On-Demand Learning Resources: Access a wealth of self-directed learning materials through our internal platform, enhancing your knowledge and building valuable connections.
- Career Growth Opportunities: Collaborate with your Area Manager and Education team to map out your career path and unlock your full potential within NYX Professional Makeup and L'Oréal Luxe.
Benefits and Rewards - Be Rewarded, Be Valued, Be L'Oréal
Join L'Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being:
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being.
- Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
- Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives. #Beautythatmovestheworld
At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.