704 Boutique Hotels jobs in the United Kingdom
Hotel Operations Manager - Luxury Boutique Hotels
BD1 1AA Bradford, Yorkshire and the Humber
£40000 annum + acc
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Posted 4 days ago
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Job Description
Our client, a highly acclaimed group of luxury boutique hotels, is seeking an experienced and passionate Hotel Operations Manager to oversee the operational excellence of their properties. This is a fully remote role, allowing you to manage and support hotel management teams across various locations from your chosen base. You will be responsible for ensuring the highest standards of guest service, operational efficiency, and financial performance across all departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance. The ideal candidate will have a proven track record in hotel management, with a strong understanding of luxury hospitality standards and guest satisfaction drivers. You will develop and implement operational policies and procedures, identify areas for improvement, and drive initiatives to enhance guest experiences and staff performance. Key responsibilities include managing departmental budgets, controlling costs, optimizing resource allocation, and ensuring compliance with health, safety, and regulatory standards. You will play a crucial role in staff training and development, fostering a positive and motivated work environment. Experience with hotel management software (PMS, POS) and a strong understanding of revenue management principles are essential. Excellent leadership, communication, and problem-solving skills are paramount for success in this demanding yet rewarding role. A degree in Hospitality Management or a related field, combined with at least 6 years of progressive management experience in the hospitality industry, preferably in luxury or boutique hotel settings, is required. This remote position offers the unique opportunity to influence the strategic direction and operational success of prestigious hotel properties, working with dedicated teams committed to delivering exceptional experiences. You will be instrumental in maintaining the brand's reputation for quality and service excellence.
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0
Guest Experience Manager - Boutique Hotels
B3 3BN Birmingham, West Midlands
£38000 annum + ben
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Posted 4 days ago
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Job Description
Our client is seeking a passionate and dedicated Guest Experience Manager to lead their exceptional service standards across their portfolio of boutique hotels. This position operates on a fully remote basis, allowing you to shape guest journeys and elevate service quality from your home office. You will be responsible for developing and implementing strategies to enhance the overall guest experience, ensuring memorable stays for every visitor. This includes overseeing front desk operations, concierge services, guest relations, and collaborating with F&B and housekeeping departments to ensure seamless service delivery. Your focus will be on creating a culture of exceptional hospitality and personalized service.
Key Responsibilities:
Qualifications:
This role is remote, supporting operations for hotels located in the vicinity of **Birmingham, West Midlands, UK**.
Key Responsibilities:
- Develop and implement innovative strategies to elevate the guest experience across all touchpoints.
- Oversee and manage guest relations, ensuring prompt and effective resolution of guest concerns and feedback.
- Train and mentor front desk, concierge, and guest relations teams to deliver outstanding service.
- Monitor guest feedback through various channels (surveys, online reviews, direct comments) and implement improvements.
- Collaborate with hotel departments (Housekeeping, F&B, Maintenance) to ensure seamless service coordination.
- Develop and manage guest loyalty programs and personalized guest recognition initiatives.
- Ensure brand standards for guest service are consistently met and exceeded.
- Analyze guest satisfaction data to identify trends and areas for improvement.
- Manage budgets related to guest services and implement cost-effective solutions.
- Create and maintain a positive and motivating work environment for the guest-facing teams.
Qualifications:
- Proven experience (5+ years) in a senior hospitality management role, specifically focused on guest services or front office management.
- Demonstrable success in enhancing guest satisfaction and loyalty.
- Excellent understanding of hotel operations and customer service best practices.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (PMS) and guest feedback platforms.
- Ability to think creatively and implement innovative service solutions.
- Passion for hospitality and a genuine desire to create exceptional guest experiences.
- Excellent problem-solving and decision-making abilities.
- Experience working remotely and managing teams effectively across distances is a plus.
- Relevant degree in Hospitality Management or a related field is preferred.
This role is remote, supporting operations for hotels located in the vicinity of **Birmingham, West Midlands, UK**.
This advertiser has chosen not to accept applicants from your region.
1
Guest Experience Manager - Boutique Hotels
L1 8JQ Liverpool, North West
£30000 Annually
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Posted 4 days ago
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Job Description
Our client, a prestigious group of boutique hotels, is seeking an exceptional and guest-focused individual to assume the role of Guest Experience Manager. This is a fully remote position, allowing you to manage and enhance the guest journey from anywhere within the UK. You will be responsible for overseeing the entire guest experience, ensuring every interaction is memorable and aligned with our client's high standards of luxury and personalized service.
As the Guest Experience Manager, you will act as the primary point of contact for guest inquiries, feedback, and issue resolution. Your role involves developing and implementing strategies to elevate guest satisfaction, foster loyalty, and drive positive reviews across all platforms. You will work closely with hotel management and operational teams to anticipate guest needs, personalize stays, and ensure seamless service delivery. This position requires outstanding communication, problem-solving, and interpersonal skills, with a passion for creating extraordinary experiences.
Key Responsibilities:
Qualifications:
As the Guest Experience Manager, you will act as the primary point of contact for guest inquiries, feedback, and issue resolution. Your role involves developing and implementing strategies to elevate guest satisfaction, foster loyalty, and drive positive reviews across all platforms. You will work closely with hotel management and operational teams to anticipate guest needs, personalize stays, and ensure seamless service delivery. This position requires outstanding communication, problem-solving, and interpersonal skills, with a passion for creating extraordinary experiences.
Key Responsibilities:
- Develop and implement strategies to enhance the overall guest experience from booking to post-stay.
- Manage guest feedback channels, including online reviews, surveys, and direct communication.
- Address and resolve guest complaints and issues promptly and professionally, ensuring high levels of satisfaction.
- Create personalized guest itineraries and special arrangements based on preferences and needs.
- Train and mentor hotel staff on best practices for guest interaction and service delivery.
- Monitor guest satisfaction metrics and identify areas for improvement.
- Collaborate with marketing and sales teams to promote guest loyalty programs and special offers.
- Ensure all guest-facing touchpoints meet the brand's standards for quality and presentation.
- Maintain a comprehensive understanding of local attractions and services to provide informed recommendations to guests.
- Proactively identify opportunities to exceed guest expectations and create memorable moments.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, or a related field, or equivalent experience.
- Minimum of 4 years of experience in a guest-facing role within the hospitality industry, preferably in management.
- Proven track record of enhancing guest satisfaction and loyalty.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of hotel operations and service standards.
- Proficiency in property management systems (PMS) and customer relationship management (CRM) software.
- Ability to work independently and manage time effectively in a remote setting.
- A passion for delivering exceptional customer service and creating memorable experiences.
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2
Remote Head of Guest Experience - Boutique Hotels
OX1 1PT Oxford, South East
£75000 Annually
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Posted 4 days ago
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Job Description
Our client is seeking an exceptional and visionary Remote Head of Guest Experience to redefine and elevate the hospitality standards across their collection of exclusive boutique hotels. This is a fully remote position, offering the flexibility to work from anywhere within the UK, while driving unparalleled guest satisfaction. You will be instrumental in crafting memorable and personalized guest journeys, from the initial booking phase through to post-stay engagement. This role involves developing and implementing innovative service protocols, training frameworks, and quality assurance measures that ensure every guest interaction exceeds expectations. You will leverage guest feedback, market trends, and data analytics to identify opportunities for service enhancement and differentiation. The ideal candidate will possess a deep understanding of luxury hospitality, a passion for creating unique experiences, and the ability to inspire and motivate dispersed teams. You will work closely with hotel GMs and operational leaders to ensure brand consistency and a seamless guest experience, regardless of the property. This role requires exceptional strategic thinking, strong leadership skills, and a proven ability to drive guest loyalty and positive online reviews in a remote setting. You will champion a guest-centric culture, ensuring that every touchpoint reflects the brand's commitment to excellence and personalized service. The ability to develop engaging online training modules and foster a strong sense of community among remote staff will be key to your success.
Key Responsibilities:
Required Qualifications:
Key Responsibilities:
- Develop and implement a comprehensive guest experience strategy that aligns with the boutique hotel brand's ethos.
- Design and oversee the execution of service standards and best practices across all customer touchpoints.
- Analyze guest feedback, online reviews, and operational data to identify areas for improvement and innovation.
- Create and deliver engaging training programs for frontline staff, focusing on service excellence, problem resolution, and personalization.
- Collaborate with marketing and sales teams to ensure a consistent brand message and superior customer journey.
- Develop and manage loyalty programs to foster repeat business and guest advocacy.
- Act as a brand ambassador, ensuring the highest levels of service quality and guest satisfaction are maintained remotely.
- Benchmark performance against competitors and industry leaders to identify best practices and emerging trends.
- Develop and manage budgets related to guest experience initiatives and training.
- Oversee the online reputation management of all properties, responding to reviews and engaging with guests digitally.
- Lead and inspire remote teams to consistently deliver exceptional service.
Required Qualifications:
- Extensive experience (10+ years) in luxury hospitality management, with a strong focus on guest experience, operations, or brand management.
- Demonstrated success in developing and implementing customer-centric strategies.
- Proven ability to lead and manage remote teams effectively.
- Exceptional understanding of service design principles and customer journey mapping.
- Strong analytical skills, with the ability to interpret data and translate insights into actionable strategies.
- Excellent communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels.
- Proficiency in CRM systems and guest feedback platforms.
- A passion for hospitality and a commitment to delivering outstanding guest experiences.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree is a plus.
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3
Boutique Hotel Operations Manager
NR3 1JQ Norwich, Eastern
£45000 Annually
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Posted today
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Job Description
Our client is seeking a dynamic and experienced Boutique Hotel Operations Manager to oversee all aspects of daily operations at a prestigious establishment in the heart of **Norwich, Norfolk, UK**. This role is crucial for maintaining and enhancing guest satisfaction, operational efficiency, and overall profitability. The ideal candidate will possess a keen eye for detail, exceptional leadership skills, and a passion for delivering unparalleled hospitality experiences. You will be responsible for managing and motivating a diverse team, ensuring high standards of service are consistently met across all departments, including front desk, housekeeping, food & beverage, and events. Your duties will involve developing and implementing operational strategies, managing budgets, controlling costs, and optimizing resource allocation. Furthermore, you will play a key role in guest relations, resolving any issues promptly and professionally to ensure a memorable stay. This position requires a hands-on approach, with a willingness to step in wherever needed. You will also be involved in recruitment, training, and performance management of staff. Compliance with health, safety, and licensing regulations is paramount. The role involves a hybrid work model, offering a balance between on-site presence and flexible working arrangements. Strong communication and interpersonal skills are essential for liaising with staff, suppliers, and guests. A proactive attitude and the ability to thrive in a fast-paced environment are highly valued. Previous experience in a similar management role within the hospitality sector is a prerequisite. We are looking for an individual who can drive innovation and continuous improvement within the hotel's operations, ensuring it remains a preferred destination for discerning travellers. The successful candidate will be instrumental in shaping the hotel's reputation and success through exceptional operational leadership and a commitment to excellence in every facet of the business. Strategic planning for future growth and service enhancements will also form a significant part of this exciting opportunity.
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4
Boutique Hotel Operations Manager
PO1 3EU Portsmouth, South East
£40000 Annually
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Posted 1 day ago
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Job Description
Our client, a highly-rated boutique hotel located in the heart of **Portsmouth, Hampshire, UK**, is seeking an experienced and passionate Operations Manager to lead their dedicated team. This role is crucial for maintaining the exceptional standards of service and guest satisfaction that the hotel is known for. You will be responsible for the day-to-day management of all hotel operations, including front desk, housekeeping, food and beverage, and maintenance. The ideal candidate will have a proven track record in hospitality management, with a strong understanding of hotel operations, staff training, and guest relations. You will oversee budgeting, inventory management, and quality control across all departments. This position requires a hands-on approach, excellent leadership skills, and the ability to motivate and inspire a diverse team to achieve outstanding results. You will also be involved in developing and implementing strategic initiatives to enhance the guest experience and drive revenue. A keen eye for detail, a commitment to excellence, and a passion for creating memorable experiences for guests are essential. The ability to manage multiple priorities effectively and resolve issues promptly is key to success in this role. This is an on-site position that requires flexibility and a proactive approach.
Key Responsibilities:
Key Responsibilities:
- Oversee all aspects of daily hotel operations, ensuring smooth and efficient service delivery.
- Manage and motivate the hotel team, providing guidance, training, and performance feedback.
- Ensure the highest standards of guest service and satisfaction are consistently met.
- Manage departmental budgets, control expenses, and optimize revenue opportunities.
- Implement and maintain operational policies and procedures to ensure quality and consistency.
- Conduct regular inspections of hotel facilities and services, identifying and addressing any deficiencies.
- Manage inventory and procurement for all operational departments.
- Develop and maintain strong relationships with guests, addressing concerns and ensuring positive experiences.
- Collaborate with the General Manager on strategic planning and business development initiatives.
- Ensure compliance with all health, safety, and licensing regulations.
- Oversee the recruitment, training, and development of hotel staff.
- Uphold the unique brand identity and service culture of the boutique hotel.
- Significant experience in hotel management, preferably in a boutique or luxury hotel setting.
- Proven leadership and team management skills.
- Strong understanding of hotel operations, including front office, housekeeping, and F&B.
- Excellent customer service and interpersonal skills.
- Budget management and financial acumen.
- Ability to work under pressure and make sound decisions.
- A passion for the hospitality industry and creating exceptional guest experiences.
- Flexibility to work varying shifts, including weekends and holidays.
- Relevant hospitality management qualification is preferred.
This advertiser has chosen not to accept applicants from your region.
5
Boutique Hotel Operations Manager
SO14 2GN Southampton, South East
£45000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a renowned boutique hotel group, is seeking an exceptional and visionary Boutique Hotel Operations Manager to lead one of their premier establishments. This is a fully remote position, offering a unique opportunity to manage hotel operations from anywhere while maintaining exceptional guest experiences and driving business success. You will be responsible for overseeing all aspects of hotel operations, including front office, housekeeping, food and beverage, and maintenance, ensuring adherence to our client's high standards of quality and service. Your role will involve developing and implementing strategic plans to enhance guest satisfaction, optimize operational efficiency, and maximize revenue. You will manage budgets, control costs, and ensure profitability for the hotel. The ideal candidate will have a passion for hospitality, a keen eye for detail, and a proven ability to lead and inspire a team, even in a remote capacity. You will be responsible for hiring, training, and developing staff, fostering a positive and productive work environment. Key responsibilities include implementing effective marketing and sales strategies to drive bookings, managing supplier relationships, and ensuring compliance with all health, safety, and licensing regulations. You will also be responsible for guest relations, resolving complaints promptly and professionally, and ensuring memorable stays for all visitors. A Bachelor's degree in Hospitality Management, Business Administration, or a related field, combined with a minimum of 5 years of experience in hotel management, preferably in a boutique setting, is required. Exceptional communication, leadership, and problem-solving skills are essential for success in this role. You must be adept at using hotel management software and other digital tools to effectively manage operations remotely. This is an exciting chance to contribute to the growth of a prestigious hotel brand and shape the future of boutique hospitality. If you possess a creative mindset, a commitment to excellence, and a desire to deliver unparalleled guest experiences, we encourage you to apply for this significant remote leadership opportunity.
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6
Boutique Hotel Operations Manager
LE2 5AA Leicester, East Midlands
£40000 Annually
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Posted 2 days ago
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Job Description
We are seeking an experienced and dynamic Operations Manager to oversee the day-to-day running of a prestigious boutique hotel located in the heart of Leicester, Leicestershire, UK . This pivotal role demands a hands-on approach, exceptional leadership skills, and a passion for delivering unparalleled guest experiences. You will be responsible for managing all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless operations and adherence to the highest standards of service. Key responsibilities include staff recruitment, training, and motivation; budget management and cost control; inventory management; ensuring compliance with health and safety regulations; and developing and implementing operational strategies to enhance guest satisfaction and hotel profitability. The ideal candidate will possess a proven track record in hotel management, preferably within the boutique or luxury sector. Strong communication and interpersonal skills are essential, as is the ability to work effectively under pressure and make sound decisions. Experience with hotel management software and a good understanding of financial reporting are also required. This is an exciting opportunity to join a growing establishment and make a significant impact. We are looking for an individual who can inspire their team and drive excellence across all aspects of the hotel's operations. You will liaise with senior management on strategic planning and be instrumental in maintaining the hotel's reputation for quality and service.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee and manage all hotel operations to ensure efficiency and guest satisfaction.
- Lead, train, and mentor a diverse team of hospitality professionals.
- Manage departmental budgets, control costs, and optimize resource allocation.
- Ensure compliance with all health, safety, and licensing regulations.
- Develop and implement standard operating procedures to enhance service quality.
- Handle guest complaints and resolve issues promptly and professionally.
- Maintain relationships with suppliers and manage procurement effectively.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Implement marketing and sales strategies to increase occupancy and revenue.
- Monitor industry trends and implement best practices to stay competitive.
Qualifications:
- Bachelor's degree in Hospitality Management or a related field, or equivalent experience.
- Minimum of 3-5 years of experience in a hotel management or supervisory role.
- Excellent leadership, communication, and problem-solving skills.
- Proficiency in hotel management software (e.g., Opera, Fidelio).
- Strong understanding of financial management and budgeting.
- A passion for service excellence and a keen eye for detail.
This advertiser has chosen not to accept applicants from your region.
7
Boutique Hotel Operations Manager
BS1 3AN Bristol, South West
£40000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a highly-regarded boutique hotel in the heart of Bristol , is seeking an experienced and dynamic Operations Manager to oversee all aspects of daily hotel operations. This is a fantastic opportunity for a seasoned hospitality professional to make a significant impact on guest satisfaction and operational efficiency. The successful candidate will be responsible for managing a diverse team, ensuring the highest standards of service are maintained across all departments, including front desk, housekeeping, food and beverage, and events. You will also be involved in budget management, inventory control, staff training and development, and implementing strategic initiatives to drive revenue and enhance the guest experience. A key part of this role will involve working closely with the General Manager to develop and execute operational plans and ensuring compliance with all health, safety, and licensing regulations.
We are looking for a hands-on leader with a proven track record in hotel management, ideally within the luxury or boutique sector. Excellent communication, interpersonal, and problem-solving skills are essential, as is a passion for delivering exceptional customer service. The ability to motivate and inspire a team, manage multiple priorities effectively, and maintain composure under pressure are critical. Experience with hotel management systems (PMS) and a good understanding of financial reporting are also required. While this role is primarily based at the hotel in Bristol , there may be occasional requirements for hybrid working arrangements for strategic planning and reporting.
Responsibilities:
We are looking for a hands-on leader with a proven track record in hotel management, ideally within the luxury or boutique sector. Excellent communication, interpersonal, and problem-solving skills are essential, as is a passion for delivering exceptional customer service. The ability to motivate and inspire a team, manage multiple priorities effectively, and maintain composure under pressure are critical. Experience with hotel management systems (PMS) and a good understanding of financial reporting are also required. While this role is primarily based at the hotel in Bristol , there may be occasional requirements for hybrid working arrangements for strategic planning and reporting.
Responsibilities:
- Oversee daily hotel operations, ensuring seamless service delivery across all departments.
- Manage and develop hotel staff, including recruitment, training, performance management, and scheduling.
- Maintain exceptional standards of guest service and satisfaction.
- Implement and monitor operational policies and procedures.
- Manage budgets, control costs, and optimize revenue streams.
- Ensure compliance with all health, safety, and legal regulations.
- Handle guest complaints and resolve issues promptly and effectively.
- Collaborate with other departments to ensure a cohesive guest experience.
- Conduct regular property inspections and implement necessary improvements.
- Contribute to the development and execution of strategic business plans.
- Previous experience in a senior management role within the hospitality industry, preferably in a boutique hotel setting.
- Strong leadership, management, and team-building skills.
- Excellent customer service and communication skills.
- Proficiency in hotel management software and standard office applications.
- Sound financial acumen and experience with budgeting and cost control.
- Knowledge of health and safety regulations.
- A degree in Hospitality Management or a related field is advantageous.
This advertiser has chosen not to accept applicants from your region.
8
Boutique Hotel Operations Manager
EH1 1BH Edinburgh, Scotland
£40000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a highly acclaimed boutique hotel celebrated for its exceptional guest experience and unique charm, is seeking a dedicated and experienced Operations Manager to oversee all aspects of daily operations in Edinburgh, Scotland, UK . This pivotal role requires a leader with a passion for hospitality, a keen eye for detail, and a commitment to maintaining the highest standards of service. You will be responsible for managing the front office, housekeeping, food and beverage, and maintenance departments, ensuring seamless coordination and optimal guest satisfaction. Key responsibilities include staff recruitment, training, and development; budget management and financial control; inventory management; and implementing operational policies and procedures. The ideal candidate will possess a degree or diploma in Hospitality Management or a related field, with at least 5 years of progressive experience in hotel operations, preferably in a supervisory or management capacity within the boutique or luxury hotel sector. Exceptional leadership, communication, and problem-solving skills are essential. You should have a strong understanding of hotel management systems (PMS), POS systems, and general accounting principles. A proactive approach to guest service, with the ability to anticipate needs and resolve issues efficiently, is paramount. Knowledge of local tourism trends and marketing initiatives will be advantageous. This is an outstanding opportunity to join a renowned establishment, contribute to its continued success, and grow your career in the vibrant hospitality industry of Edinburgh.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee the daily operations of all hotel departments.
- Manage and develop departmental teams, ensuring high performance and morale.
- Implement and maintain service standards to ensure exceptional guest experiences.
- Monitor and control departmental budgets, expenses, and inventory.
- Ensure compliance with health, safety, and hygiene regulations.
- Handle guest inquiries, feedback, and complaints promptly and professionally.
- Develop and implement operational improvements and efficiency measures.
- Collaborate with the General Manager and other department heads to achieve hotel objectives.
Qualifications:
- Degree or Diploma in Hospitality Management or a related discipline.
- Minimum of 5 years of experience in hotel operations, with at least 2 years in a management role.
- Proven experience in boutique or luxury hotel environments is preferred.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in hotel management software and MS Office Suite.
- Excellent understanding of financial management and P&L statements.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A passion for delivering outstanding guest service.
This advertiser has chosen not to accept applicants from your region.
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