1,259 Boutique Hotels jobs in the United Kingdom
Head of Hotel Operations, Luxury Boutique Hotels
Posted 13 days ago
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Job Description
Key Responsibilities:
- Oversee all hotel operations, ensuring quality and efficiency.
- Develop and implement operational strategies and standards.
- Manage departmental budgets and P&L statements.
- Lead and motivate the operations team.
- Ensure exceptional guest service and satisfaction.
- Maintain compliance with health, safety, and regulatory standards.
- Drive revenue growth and cost control initiatives.
- Manage property maintenance and improvements.
- Bachelor's degree in Hospitality Management or similar.
- Minimum 10 years of hotel management experience, with 5+ years in senior operations.
- Proven experience in luxury hospitality.
- Strong financial and analytical skills.
- Exceptional leadership and communication abilities.
Revenue Manager - Boutique Hotels
Posted 20 days ago
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Job Description
Responsibilities:
- Develop and implement dynamic pricing strategies across all distribution channels to optimize occupancy and average daily rate (ADR).
- Analyze market trends, competitor activities, and customer demand to forecast future revenue.
- Manage room inventory effectively across the property management system (PMS) and global distribution systems (GDS).
- Collaborate with Sales, Marketing, and Operations departments to align revenue strategies with overall business objectives.
- Prepare regular revenue performance reports, highlighting key metrics, insights, and recommendations for improvement.
- Conduct market segmentation analysis to identify opportunities for targeted promotions and packages.
- Monitor and manage online travel agency (OTA) performance and relationships.
- Implement and optimize revenue management systems and tools.
- Conduct pre- and post-conference analysis to assess group booking profitability.
- Train and mentor operational staff on revenue management best practices.
- Identify opportunities to enhance the customer booking experience and drive direct bookings.
- Stay informed about industry best practices and emerging trends in revenue management.
- Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
- Minimum of 5 years of progressive experience in revenue management within the hotel industry, preferably with boutique or luxury properties.
- Proven track record of successfully increasing revenue and profitability.
- Strong analytical skills with proficiency in revenue management software, PMS, and GDS.
- Excellent understanding of demand forecasting, pricing strategies, and yield management techniques.
- Solid knowledge of market analysis and competitor benchmarking.
- Effective communication and interpersonal skills, with the ability to influence stakeholders.
- Strong leadership qualities and a collaborative approach to teamwork.
- Ability to work under pressure and meet tight deadlines.
- Detail-oriented with a strong commitment to accuracy.
- Proficiency in Microsoft Excel and PowerPoint.
Director of Boutique Hotels & Resorts
Posted today
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Job Description
Key Responsibilities:
- Develop and execute the overall strategic vision and business plan for the boutique hotel and resort portfolio, aligning with company goals and market opportunities.
- Oversee the operational performance of all properties, ensuring the delivery of unparalleled guest experiences and consistent brand standards.
- Drive revenue growth and profitability by implementing effective sales, marketing, and revenue management strategies.
- Foster a culture of excellence in guest service, employee engagement, and operational efficiency across all locations.
- Monitor financial performance, including budgeting, forecasting, and P&L management, identifying areas for improvement and cost optimisation.
- Ensure all properties comply with relevant health, safety, and legal regulations, as well as brand standards.
- Lead, mentor, and develop senior management teams at each property, promoting leadership development and high performance.
- Collaborate with owners, investors, and stakeholders to ensure alignment and achieve strategic objectives.
- Identify opportunities for new property acquisitions and development, conducting feasibility studies and due diligence.
- Oversee brand development and marketing initiatives, ensuring a strong and consistent brand identity across the portfolio.
- Implement and refine standard operating procedures to enhance efficiency and guest satisfaction.
- Stay abreast of industry trends, competitor activities, and best practices in luxury hospitality management.
- Manage relationships with key vendors and partners to ensure optimal service delivery and cost-effectiveness.
- Conduct regular site visits (as needed, potentially requiring travel) to assess operations and engage with teams.
- Extensive experience (10+ years) in senior leadership roles within the luxury hotel and resort sector, with a strong understanding of boutique properties.
- Proven track record of success in driving financial performance, operational excellence, and brand building.
- In-depth knowledge of hospitality operations, sales, marketing, revenue management, and finance.
- Exceptional leadership, strategic thinking, and decision-making skills.
- Strong understanding of current luxury travel trends and guest expectations.
- Excellent communication, negotiation, and interpersonal skills, with the ability to influence stakeholders at all levels.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is preferred.
- Ability to manage a geographically dispersed team and operations effectively.
Senior Operations Manager - Boutique Hotels
Posted 4 days ago
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Job Description
Your core responsibilities will include developing and implementing operational strategies, setting performance benchmarks, and monitoring key performance indicators (KPIs) such as guest satisfaction, occupancy rates, revenue per available room (RevPAR), and cost control. You will work closely with individual hotel general managers and their teams to provide guidance, support, and mentorship, ensuring consistent brand standards and exceptional service delivery. Budgeting, financial forecasting, and P&L management for the hotel portfolio will be essential. You will also be involved in strategic decision-making regarding renovations, new service offerings, and marketing initiatives. Ensuring compliance with health, safety, and licensing regulations across all properties is paramount. Identifying opportunities for innovation and implementing best practices within the hospitality sector will be key to success. This role demands a proactive, results-oriented leader with a passion for delivering outstanding guest experiences.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a proven track record of at least 7 years in hotel management, including significant experience in multi-property oversight. A deep understanding of hotel operations, revenue management, and marketing is crucial. Exceptional leadership, communication, and interpersonal skills, with the ability to motivate and inspire diverse teams. Strong financial acumen and experience in budget management and P&L analysis. Ability to work independently, manage time effectively, and thrive in a remote work environment. Experience with property management systems (PMS) and other hotel operational software is required. A passion for the hospitality industry and a commitment to excellence in guest service are essential. This is a fully remote position, with strategic oversight of hotels in and around Belfast, Northern Ireland, UK .
Operations Manager - Luxury Boutique Hotels
Posted 4 days ago
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Job Description
Key Responsibilities:
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Oversee all day-to-day operations of multiple luxury boutique hotels, including front desk, housekeeping, food and beverage, and maintenance.
- Manage departmental budgets, forecasting expenses, and identifying cost-saving opportunities without compromising service quality.
- Recruit, train, motivate, and manage a team of hospitality professionals to deliver exceptional service.
- Ensure adherence to brand standards, health and safety regulations, and operational policies.
- Drive revenue generation through effective sales strategies, yield management, and upselling initiatives.
- Monitor guest feedback and online reviews, implementing improvements to enhance the overall guest experience.
- Foster strong relationships with suppliers, vendors, and local community partners.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Develop and execute marketing and promotional activities in collaboration with the marketing team.
- Stay current with industry trends and best practices in luxury hospitality management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hotel operations management, with a significant portion in luxury or boutique hotel environments.
- Proven track record of successfully managing multiple hotel properties or large-scale operations.
- Exceptional leadership, communication, and interpersonal skills.
- Strong financial acumen and budget management experience.
- Proficiency in hotel management software (PMS) and revenue management systems.
- In-depth knowledge of hospitality best practices, service standards, and operational procedures.
- Ability to work independently, prioritize effectively, and manage time efficiently in a remote setting.
- Passion for delivering outstanding guest experiences and building a strong service culture.
- Fluency in English; additional languages are a plus.
Hotel Revenue Manager - Luxury Boutique Hotels
Posted 20 days ago
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Job Description
Key Responsibilities:
- Develop and implement effective revenue management strategies to maximize occupancy and ADR.
- Conduct market analysis, competitor research, and demand forecasting.
- Manage pricing and inventory across all distribution channels.
- Oversee the utilization of PMS and RMS systems.
- Collaborate with Sales, Marketing, and Operations teams.
- Prepare detailed revenue performance reports and present findings to management.
- Identify and capitalize on new revenue opportunities.
- Monitor and mitigate risks impacting revenue streams.
- Ensure a seamless guest experience that aligns with revenue optimization.
- Minimum 3 years of experience in hotel revenue management, preferably in a multi-property environment.
- Strong analytical and quantitative skills with proficiency in Excel and revenue management software.
- In-depth knowledge of the hospitality industry, market dynamics, and distribution channels.
- Excellent understanding of PMS and RMS systems.
- Strong communication, presentation, and interpersonal skills.
- Ability to work independently and manage multiple priorities effectively.
- Bachelor’s degree in Hospitality Management, Business, or a related field.
Senior Guest Relations Manager, Boutique Hotels
Posted 9 days ago
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Job Description
Responsibilities:
- Oversee and enhance the overall guest experience across multiple properties.
- Manage pre-arrival communication, VIP arrangements, and special requests.
- Handle guest inquiries, complaints, and feedback with professionalism and promptness.
- Develop and implement exceptional service standards and procedures.
- Lead, train, and mentor the guest relations and front desk teams.
- Ensure seamless check-in and check-out processes.
- Identify opportunities to personalize guest stays and create memorable experiences.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Monitor online reviews and guest feedback platforms, implementing necessary improvements.
- Maintain detailed guest profiles and preferences.
- Bachelor's degree in Hospitality Management, Tourism, or a related discipline.
- Minimum of 5 years of experience in guest relations or front office management within the luxury hotel sector.
- Proven ability to deliver exceptional customer service in a high-end environment.
- Strong leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel management software (e.g., PMS systems).
- Knowledge of luxury hospitality trends and best practices.
- Ability to work independently and manage a remote team effectively.
- A passion for service and creating positive guest interactions.
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Senior Hospitality Operations Manager - Boutique Hotels
Posted 20 days ago
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Remote Hospitality Operations Director - Luxury Boutique Hotels
Posted 1 day ago
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Job Description
Responsibilities:
- Develop and implement strategic operational plans to enhance guest satisfaction, service quality, and operational efficiency across the hotel portfolio.
- Oversee the financial performance of the hotels, including budgeting, P&L management, revenue forecasting, and cost control.
- Drive revenue generation initiatives and optimize pricing strategies in collaboration with sales and marketing teams.
- Ensure consistent delivery of the highest standards of luxury service, adhering to brand guidelines and guest expectations.
- Lead, mentor, and inspire General Managers and on-site operational teams to achieve excellence.
- Develop and implement robust training programs to enhance staff performance and guest service skills.
- Monitor key performance indicators (KPIs) across all operational areas and implement strategies for improvement.
- Ensure compliance with all health, safety, and regulatory standards across all properties.
- Manage relationships with key vendors and suppliers, negotiating favourable terms.
- Conduct regular virtual reviews of hotel operations, identifying areas of success and opportunities for development.
- Oversee the implementation of new operational initiatives and technologies.
- Foster a culture of innovation, continuous improvement, and exceptional guest service.
- Collaborate with the executive team on strategic planning and business development.
- Address and resolve escalated guest feedback and operational challenges promptly and effectively.
- A minimum of 10 years of progressive experience in senior hospitality management roles, with at least 5 years in an Operations Director or equivalent position managing multiple luxury properties.
- Proven experience in luxury hotel operations, with a deep understanding of F&B, Rooms Division, and ancillary services.
- Demonstrated success in driving revenue growth, managing P&Ls, and controlling costs in a high-end hospitality environment.
- Exceptional leadership, coaching, and team-building skills.
- Strong strategic thinking and problem-solving abilities.
- Excellent understanding of hospitality industry trends, best practices, and operational technologies.
- Outstanding communication, negotiation, and interpersonal skills.
- Ability to work independently, manage time effectively, and thrive in a remote, fast-paced environment.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is essential.
- Proficiency in hotel management systems (PMS) and financial reporting tools.
- Willingness to travel occasionally for key meetings or site inspections if required.
Remote Guest Experience Manager - Luxury Boutique Hotels
Posted 16 days ago
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Job Description
Key Responsibilities:
- Develop and implement innovative strategies to enhance the overall guest experience across all properties.
- Serve as the primary remote point of contact for guest inquiries, requests, and concerns.
- Proactively anticipate guest needs and personalize service offerings.
- Manage and respond to online reviews and guest feedback platforms (e.g., TripAdvisor, Google Reviews).
- Train and coach on-site hotel staff on luxury service standards and guest engagement techniques.
- Effectively resolve escalated guest issues with empathy, professionalism, and promptness.
- Monitor guest satisfaction metrics and identify trends and areas for improvement.
- Collaborate with property management to ensure seamless service delivery and adherence to brand standards.
- Develop and maintain guest preference profiles for VIPs and repeat guests.
- Champion a culture of service excellence and continuous improvement within the hotel teams.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in luxury hotel operations, with a focus on guest relations or management.
- Proven track record of successfully managing guest experiences and resolving complex issues.
- Exceptional communication, interpersonal, and problem-solving skills.
- Proficiency in property management systems (PMS) and guest feedback platforms.
- Strong understanding of luxury hospitality standards and trends.
- Ability to work independently, manage time effectively, and thrive in a remote setting.
- Excellent command of written and spoken English.
- A passion for service and creating memorable guest moments.
- Must be eligible to work remotely within the UK.