24 Boutique Hotels jobs in the United Kingdom
Hotel Operations Manager
Posted today
Job Viewed
Job Description
Hotel Operations Manager – Lifestyle Hotel – London
We are seeking an inspiring and hands-on Hotel Operations Manager to join a vibrant lifestyle hotel in the heart of London. This is an exciting opportunity for a hospitality professional with a passion for creating memorable guest experiences, strong leadership skills, and the operational know-how to deliver exceptional service across all departments.
About the Role
As Hotel Operations Manager , you will work closely with the General Manager to oversee the day-to-day running of the hotel, ensuring a seamless guest journey from check-in to check-out. You will lead and develop department heads, maintain high service and quality standards, and foster a positive, guest-focused culture throughout the property.
Key Responsibilities:
- Oversee daily hotel operations, ensuring smooth coordination between Front Office, Housekeeping, F&B, and other guest-facing departments.
- Maintain and enhance the hotel’s unique lifestyle brand standards and guest experience.
- Drive operational efficiency while maintaining service excellence.
- Recruit, coach, and inspire teams to achieve performance targets and guest satisfaction goals.
- Monitor and manage budgets, costs, and resources effectively.
- Ensure compliance with all health, safety, and regulatory requirements.
The Ideal Candidate:
- Experience as an Operations Manager, Deputy General Manager, or strong Rooms Division Manager within a boutique, lifestyle, or premium hotel environment.
- Passion for guest service and delivering unique, memorable experiences.
- Strong leadership and people management skills with a hands-on approach.
- Commercially aware with the ability to optimise both revenue and operational performance.
- Excellent organisational, problem-solving, and communication skills.
What’s on Offer:
- Competitive salary and benefits package
- Opportunity to work in a stylish and creative hospitality environment
- Career growth within a forward-thinking hotel group
If you are a hospitality leader who thrives in a dynamic, design-led environment and is passionate about delivering standout guest experiences, we’d love to hear from you.
RCI - Manager, Hotel Operations
Posted today
Job Viewed
Job Description
The Manager of Hotel Operations is responsible for maintaining and improving the product execution for the Oasis Class and Icon Class vessels and ensuring all concepts and standards are followed and monitored. The Manager of Hotel Operations is responsible to oversee all Oasis Class neighborhoods, Open Deck areas, Boarding and Departure in turnaround ports and a seamless on/off the ship operation in the various port of calls. He or she shares the overall responsibility for the execution of the OPP Plan across the Hotel shipboard organization.
The Manager of Hotel Operations role is the steppingstone to the Associate Hotel Director role and eventually to the Hotel Director position. Successful Managers of Hotel Operations have demonstrated exceptional leadership skills, a strong ability to build business relationships and achieve results through others while working in a very fast paced and physically demanding environment. Other behaviors that characterize high performing Managers of Hotel operations include being self-driven, proactive, and showing a growth and a problem resolution mindset.
Qualifications:
- SHIPBOARD Employment type.
- 3 years or more years operational experience above Front of House Divisional head position with a proven ability to manage and lead.
- Ability to speak additional languages, such as Spanish , French , Italian or German , is preferred
- Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques and production methods.
- Knowledge of the principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
Essential duties and responsibilities:
- Updates the Hotel Director on the cruise flow daily, including manage the gangways for arrival and departure in each port of call informing the Hotel Director of ship clearance, guest off and on experience and confirming zero counts.
- Internal reviewer for all annual Hotel compliance and divisional operational audits and ensures that corrective processes are in place and reports completed for audit findings within Hotel Operations.
- Champions the Royal Way program onboard and ensures the culture is promoted throughout the ship to encourage Hotel and Marine teams are fully engaged.
- Recruit, motivate, and develop staff to encourage continuous growth and retaining and developing talent amongst all crew.
- Assists the Hotel Director in implementing the business and operating budget plans to ensure KPIs and metrics meet targets. Reviews operating budgets, revenue reports, analyzes established goals and objectives compared to actual results, and implements recommendations to achieve projected goals.
- Ensures the security and safety of guests and shipboard employees through established emergency procedures. Oversees the Evacuation Control Center (ECC) in conjunction with the Hotel Director. Monitors crew drills and ensures effective training is completed.
RCI - Manager, Hotel Operations
Posted today
Job Viewed
Job Description
The Manager of Hotel Operations is responsible for maintaining and improving the product execution for the Oasis Class and Icon Class vessels and ensuring all concepts and standards are followed and monitored. The Manager of Hotel Operations is responsible to oversee all Oasis Class neighborhoods, Open Deck areas, Boarding and Departure in turnaround ports and a seamless on/off the ship operation in the various port of calls. He or she shares the overall responsibility for the execution of the OPP Plan across the Hotel shipboard organization.
The Manager of Hotel Operations role is the steppingstone to the Associate Hotel Director role and eventually to the Hotel Director position. Successful Managers of Hotel Operations have demonstrated exceptional leadership skills, a strong ability to build business relationships and achieve results through others while working in a very fast paced and physically demanding environment. Other behaviors that characterize high performing Managers of Hotel operations include being self-driven, proactive, and showing a growth and a problem resolution mindset.
Qualifications:
- SHIPBOARD Employment type.
- 3 years or more years operational experience above Front of House Divisional head position with a proven ability to manage and lead.
- Ability to speak additional languages, such as Spanish , French , Italian or German , is preferred
- Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques and production methods.
- Knowledge of the principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
Essential duties and responsibilities:
- Updates the Hotel Director on the cruise flow daily, including manage the gangways for arrival and departure in each port of call informing the Hotel Director of ship clearance, guest off and on experience and confirming zero counts.
- Internal reviewer for all annual Hotel compliance and divisional operational audits and ensures that corrective processes are in place and reports completed for audit findings within Hotel Operations.
- Champions the Royal Way program onboard and ensures the culture is promoted throughout the ship to encourage Hotel and Marine teams are fully engaged.
- Recruit, motivate, and develop staff to encourage continuous growth and retaining and developing talent amongst all crew.
- Assists the Hotel Director in implementing the business and operating budget plans to ensure KPIs and metrics meet targets. Reviews operating budgets, revenue reports, analyzes established goals and objectives compared to actual results, and implements recommendations to achieve projected goals.
- Ensures the security and safety of guests and shipboard employees through established emergency procedures. Oversees the Evacuation Control Center (ECC) in conjunction with the Hotel Director. Monitors crew drills and ensures effective training is completed.
Guest Services Manager
Posted 9 days ago
Job Viewed
Job Description
**Job Number** 25118653
**Job Category** Rooms & Guest Services Operations
**Location** Four Points Flex by Sheraton London Euston, 8-11 Upper Woburn Place, London, United Kingdom, United Kingdom, WC1H 0JWVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, Splendid Holdings Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotelu2019s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Four Points Express by Sheraton is the first of its kind in the UK and is the newest addition to the Splendid Hospitality Group portfolio. This upcoming midscale Marriott brand is scheduled to open its doors in July 2024. Located in the heart of Euston, London, our goal is to provide guests with an unforgettable experience. We are currently seeking talented individuals to join our team and help us achieve this vision.
As Guest Services Manager at our Four Points Flex by Sheraton u2013 Euston, you will oversee all aspects of the guest service operations across both front office and food & beverage departments. This includes: managing check-ins, departures, handling guest enquiries and complaint resolution, ensuring a seamless breakfast service, coordinating with other departments, to lead the Guest Service Assistants team and consistently provide exceptional customer service throughout the guest stay. Work to the required Four Points Flex brand standards and achieving the guest feedback scores as set by Marriott.
Responsibilities:
Reception:
u2013 Lead the Guest Service team, managing daily operations to ensure seamless and efficient service delivery.
u2013 Coordinate with Reservations to identify guest requirements of opportunities to personalise their experience.
u2013 Serve as the main point of contact for guest ensuring all hotel departments are briefed on individual guest needs and preferences.
u2013 Seek verbal feedback from guests on a regular basis and respond to all guests' queries in a timely and efficient manner.
u2013 Respond promptly to guest inquiries, requests, and complaints, coordinating with other departments to resolve issues efficiently.
u2013 Manage the reception and assist with the daily duties where required.
u2013 Monitor and respond to Guest satisfaction surveys in a timely manner, escalating any action points highlighted in the feedback received to the relevant departments.
u2013 Actively lead and participate in Marriott Bonvoy membership enrolment initiatives, promoting program benefits to guests.
u2013 Champion the PMS Opera system.
F&B/Kitchen Operations:
u2013 Oversee the daily breakfast operations, ensuring a seamless guest experience that reflects the Marriot standards.
u2013 Monitor buffet presentation, ensuring all food items are topped up and replenished promptly.
u2013 Ensure all food items are prepared and presented in accordance with brand standards and specifications.
u2013 Ensure adherence to all food safety, health, and hygiene regulations, conducting regular checks to maintain compliance.
u2013 Maintain accurate documentation related to health & safety protocols.
u2013 Train and monitor staff on food handling and hygiene practices to ensure a safe and clean environment.
u2013 Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
Team management:
u2013 Manage recruitment needs of the departments, utilising the relevant system
u2013 Ensure that all new starters have a induction plan, factoring in all relevant systems training, company and compliance training as well as property familiarisation training
u2013 Conduct reviews, probationary/ annual reviews and hold regular meetings with the team to ensure that they are working towards their KPIu2019s
u2013 Hold departmental meetings to ensure that the team are aware of latest information from the Company as well as the property
u2013 Develop, coach, and train team members, creating a personalised action plan to promote growth and foster a supportive and positive work environment
u2013 Set performance standards in line with brand expectations, monitor performance, and provide constructive feedback
u2013 Actively support employee engagement initiatives, building a cohesive and motivated team
u2013 Prepare staff schedules (Rota) to ensure all shifts are covered while balancing operational needs with appropriate training opportunities
u2013 Managing employee relations issues that may occur within the department with the support of the Regional People team
u2013 Undertaking Duty Management shifts and supporting the Senior Hotel Management team
u2013 Assuming supplementary responsibilities as needed to support the delivery of a consistent exceptional guest experience
Person Specifications:
u2013 Minimum of 2 years experience working in a similar role in Front Office/ Guest Services, and F&B operations within a hospitality setting.
u2013 Proficient in delivering exceptional service and managing guest expectations to enhance guest satisfaction
u2013 Ability to manage and resolve guest complaints in a professional, calm, and confident manner
u2013 Experience with staff scheduling (Rota preparation), performance monitoring, and managing operational resources effectively
u2013 Proven ability to lead, motivate, and manage a diverse team across multiple departments (Guest Services, F&B, Kitchen)
u2013 Ability to identify issues and their root causes quickly and implement effective solutions in high-pressure situations
u2013 Prioritizing tasks and managing multiple responsibilities effectively to ensure smooth daily operations
u2013 Ability to communicate in an effective and clear manner
u2013 Working knowledge of Opera PMS
We strive to create an amazing workplace where our staff feel happy, motivated and a part of the family. We want to provide a friendly and supportive environment that encourages growth and development. By working with people from all over the world, you can expand your personal and professional horizons and create unforgettable experiences for our guests. If you're interested in advancing your career, we offer various growth opportunities within the company. Additionally, we have other benefits on offer which we can discuss with you.
u2013 All Marriott Employee Benefits
u2013 Apprenticeship programmes available
u2013 Learning and Development Opportunities are available through our Leadership Development Programmes
u2013 Heavily discounted hotel stays and food & beverage discounts
u2013 Uniform provided
u2013 24/7 Employee Assistance Programme for you and your family
u2013 Giving you access to counselling services, physical wellbeing & financial aid
u2013 28 holiday days (pro rata for part-time)
u2013 Automatic Enrolment into a workplace pension scheme
_This company is an equal opportunity employer._
frnch1
Guest Services Manager
Posted 9 days ago
Job Viewed
Job Description
**Job Number** 25118653
**Job Category** Rooms & Guest Services Operations
**Location** Four Points Flex by Sheraton London Euston, 8-11 Upper Woburn Place, London, United Kingdom, United Kingdom, WC1H 0JWVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, Splendid Holdings Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotelu2019s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Four Points Express by Sheraton is the first of its kind in the UK and is the newest addition to the Splendid Hospitality Group portfolio. This upcoming midscale Marriott brand is scheduled to open its doors in July 2024. Located in the heart of Euston, London, our goal is to provide guests with an unforgettable experience. We are currently seeking talented individuals to join our team and help us achieve this vision.
As Guest Services Manager at our Four Points Flex by Sheraton u2013 Euston, you will oversee all aspects of the guest service operations across both front office and food & beverage departments. This includes: managing check-ins, departures, handling guest enquiries and complaint resolution, ensuring a seamless breakfast service, coordinating with other departments, to lead the Guest Service Assistants team and consistently provide exceptional customer service throughout the guest stay. Work to the required Four Points Flex brand standards and achieving the guest feedback scores as set by Marriott.
Responsibilities:
Reception:
u2013 Lead the Guest Service team, managing daily operations to ensure seamless and efficient service delivery.
u2013 Coordinate with Reservations to identify guest requirements of opportunities to personalise their experience.
u2013 Serve as the main point of contact for guest ensuring all hotel departments are briefed on individual guest needs and preferences.
u2013 Seek verbal feedback from guests on a regular basis and respond to all guests' queries in a timely and efficient manner.
u2013 Respond promptly to guest inquiries, requests, and complaints, coordinating with other departments to resolve issues efficiently.
u2013 Manage the reception and assist with the daily duties where required.
u2013 Monitor and respond to Guest satisfaction surveys in a timely manner, escalating any action points highlighted in the feedback received to the relevant departments.
u2013 Actively lead and participate in Marriott Bonvoy membership enrolment initiatives, promoting program benefits to guests.
u2013 Champion the PMS Opera system.
F&B/Kitchen Operations:
u2013 Oversee the daily breakfast operations, ensuring a seamless guest experience that reflects the Marriot standards.
u2013 Monitor buffet presentation, ensuring all food items are topped up and replenished promptly.
u2013 Ensure all food items are prepared and presented in accordance with brand standards and specifications.
u2013 Ensure adherence to all food safety, health, and hygiene regulations, conducting regular checks to maintain compliance.
u2013 Maintain accurate documentation related to health & safety protocols.
u2013 Train and monitor staff on food handling and hygiene practices to ensure a safe and clean environment.
u2013 Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
Team management:
u2013 Manage recruitment needs of the departments, utilising the relevant system
u2013 Ensure that all new starters have a induction plan, factoring in all relevant systems training, company and compliance training as well as property familiarisation training
u2013 Conduct reviews, probationary/ annual reviews and hold regular meetings with the team to ensure that they are working towards their KPIu2019s
u2013 Hold departmental meetings to ensure that the team are aware of latest information from the Company as well as the property
u2013 Develop, coach, and train team members, creating a personalised action plan to promote growth and foster a supportive and positive work environment
u2013 Set performance standards in line with brand expectations, monitor performance, and provide constructive feedback
u2013 Actively support employee engagement initiatives, building a cohesive and motivated team
u2013 Prepare staff schedules (Rota) to ensure all shifts are covered while balancing operational needs with appropriate training opportunities
u2013 Managing employee relations issues that may occur within the department with the support of the Regional People team
u2013 Undertaking Duty Management shifts and supporting the Senior Hotel Management team
u2013 Assuming supplementary responsibilities as needed to support the delivery of a consistent exceptional guest experience
Person Specifications:
u2013 Minimum of 2 years experience working in a similar role in Front Office/ Guest Services, and F&B operations within a hospitality setting.
u2013 Proficient in delivering exceptional service and managing guest expectations to enhance guest satisfaction
u2013 Ability to manage and resolve guest complaints in a professional, calm, and confident manner
u2013 Experience with staff scheduling (Rota preparation), performance monitoring, and managing operational resources effectively
u2013 Proven ability to lead, motivate, and manage a diverse team across multiple departments (Guest Services, F&B, Kitchen)
u2013 Ability to identify issues and their root causes quickly and implement effective solutions in high-pressure situations
u2013 Prioritizing tasks and managing multiple responsibilities effectively to ensure smooth daily operations
u2013 Ability to communicate in an effective and clear manner
u2013 Working knowledge of Opera PMS
We strive to create an amazing workplace where our staff feel happy, motivated and a part of the family. We want to provide a friendly and supportive environment that encourages growth and development. By working with people from all over the world, you can expand your personal and professional horizons and create unforgettable experiences for our guests. If you're interested in advancing your career, we offer various growth opportunities within the company. Additionally, we have other benefits on offer which we can discuss with you.
u2013 All Marriott Employee Benefits
u2013 Apprenticeship programmes available
u2013 Learning and Development Opportunities are available through our Leadership Development Programmes
u2013 Heavily discounted hotel stays and food & beverage discounts
u2013 Uniform provided
u2013 24/7 Employee Assistance Programme for you and your family
u2013 Giving you access to counselling services, physical wellbeing & financial aid
u2013 28 holiday days (pro rata for part-time)
u2013 Automatic Enrolment into a workplace pension scheme
_This company is an equal opportunity employer._
frnch1
Guest Services Manager
Posted 14 days ago
Job Viewed
Job Description
**Job Number** 25118653
**Job Category** Rooms & Guest Services Operations
**Location** Four Points Flex by Sheraton London Euston, 8-11 Upper Woburn Place, London, United Kingdom, United Kingdom, WC1H 0JWVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, Splendid Holdings Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Four Points Express by Sheraton is the first of its kind in the UK and is the newest addition to the Splendid Hospitality Group portfolio. This upcoming midscale Marriott brand is scheduled to open its doors in July 2024. Located in the heart of Euston, London, our goal is to provide guests with an unforgettable experience. We are currently seeking talented individuals to join our team and help us achieve this vision.
As Guest Services Manager at our Four Points Flex by Sheraton - Euston, you will oversee all aspects of the guest service operations across both front office and food & beverage departments. This includes: managing check-ins, departures, handling guest enquiries and complaint resolution, ensuring a seamless breakfast service, coordinating with other departments, to lead the Guest Service Assistants team and consistently provide exceptional customer service throughout the guest stay. Work to the required Four Points Flex brand standards and achieving the guest feedback scores as set by Marriott.
Responsibilities:
Reception:
- Lead the Guest Service team, managing daily operations to ensure seamless and efficient service delivery.
- Coordinate with Reservations to identify guest requirements of opportunities to personalise their experience.
- Serve as the main point of contact for guest ensuring all hotel departments are briefed on individual guest needs and preferences.
- Seek verbal feedback from guests on a regular basis and respond to all guests' queries in a timely and efficient manner.
- Respond promptly to guest inquiries, requests, and complaints, coordinating with other departments to resolve issues efficiently.
- Manage the reception and assist with the daily duties where required.
- Monitor and respond to Guest satisfaction surveys in a timely manner, escalating any action points highlighted in the feedback received to the relevant departments.
- Actively lead and participate in Marriott Bonvoy membership enrolment initiatives, promoting program benefits to guests.
- Champion the PMS Opera system.
F&B/Kitchen Operations:
- Oversee the daily breakfast operations, ensuring a seamless guest experience that reflects the Marriot standards.
- Monitor buffet presentation, ensuring all food items are topped up and replenished promptly.
- Ensure all food items are prepared and presented in accordance with brand standards and specifications.
- Ensure adherence to all food safety, health, and hygiene regulations, conducting regular checks to maintain compliance.
- Maintain accurate documentation related to health & safety protocols.
- Train and monitor staff on food handling and hygiene practices to ensure a safe and clean environment.
- Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
Team management:
- Manage recruitment needs of the departments, utilising the relevant system
- Ensure that all new starters have a induction plan, factoring in all relevant systems training, company and compliance training as well as property familiarisation training
- Conduct reviews, probationary/ annual reviews and hold regular meetings with the team to ensure that they are working towards their KPI's
- Hold departmental meetings to ensure that the team are aware of latest information from the Company as well as the property
- Develop, coach, and train team members, creating a personalised action plan to promote growth and foster a supportive and positive work environment
- Set performance standards in line with brand expectations, monitor performance, and provide constructive feedback
- Actively support employee engagement initiatives, building a cohesive and motivated team
- Prepare staff schedules (Rota) to ensure all shifts are covered while balancing operational needs with appropriate training opportunities
- Managing employee relations issues that may occur within the department with the support of the Regional People team
- Undertaking Duty Management shifts and supporting the Senior Hotel Management team
- Assuming supplementary responsibilities as needed to support the delivery of a consistent exceptional guest experience
Person Specifications:
- Minimum of 2 years experience working in a similar role in Front Office/ Guest Services, and F&B operations within a hospitality setting.
- Proficient in delivering exceptional service and managing guest expectations to enhance guest satisfaction
- Ability to manage and resolve guest complaints in a professional, calm, and confident manner
- Experience with staff scheduling (Rota preparation), performance monitoring, and managing operational resources effectively
- Proven ability to lead, motivate, and manage a diverse team across multiple departments (Guest Services, F&B, Kitchen)
- Ability to identify issues and their root causes quickly and implement effective solutions in high-pressure situations
- Prioritizing tasks and managing multiple responsibilities effectively to ensure smooth daily operations
- Ability to communicate in an effective and clear manner
- Working knowledge of Opera PMS
We strive to create an amazing workplace where our staff feel happy, motivated and a part of the family. We want to provide a friendly and supportive environment that encourages growth and development. By working with people from all over the world, you can expand your personal and professional horizons and create unforgettable experiences for our guests. If you're interested in advancing your career, we offer various growth opportunities within the company. Additionally, we have other benefits on offer which we can discuss with you.
- All Marriott Employee Benefits
- Apprenticeship programmes available
- Learning and Development Opportunities are available through our Leadership Development Programmes
- Heavily discounted hotel stays and food & beverage discounts
- Uniform provided
- 24/7 Employee Assistance Programme for you and your family
- Giving you access to counselling services, physical wellbeing & financial aid
- 28 holiday days (pro rata for part-time)
- Automatic Enrolment into a workplace pension scheme
_This company is an equal opportunity employer._
frnch1
Guest Services Manager
Posted today
Job Viewed
Job Description
Guest Services Manager
Ansty Hall | Coventry
Why join us?
- Competitive salary, benefits and we pay above the Real Living Wage.
- 29 days holiday (increasing with length of service)
- We operate a discretionary service charge system.
- 50% Discount on food and beverage across all Exclusive properties
- Really big discounts of room nights across all Exclusive properties
- Free gym access + where available dedicated classes.
- B Corp accredited and commitment to improving our People, Product and Planet.
We’re looking for a confident Guest Services Manager to lead our front-of-house team at Ansty Hall Hotel . You’ll be the face of the guest journey — from warm welcomes to smooth check-outs — ensuring every stay is seamless and memorable.
What you'll do:
- Lead daily front-of-house operations
- Support and coach your team
- Handle check-ins, check-outs, room allocations and guest queries
- Maintain guest-facing spaces to the highest standard
- Act as Duty Manager when required
What you’ll bring:
- 1+ year in a front office or guest services management role
- Strong leadership and people skills
- Professional, guest-focused approach
- Working knowledge of PMS systems and Microsoft Office
- Calm, solutions-focused mindset
Join a character-filled country house hotel and help us deliver unforgettable stays.
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Guest Services Associate
Posted today
Job Viewed
Job Description
About Finn Lough
Finn Lough is a unique retreat offering immersive experiences with a focus on sustainability, innovation, and bespoke service. From our signature Bubble Domes to our Spa and Dining, we provide a haven for guests seeking relaxation and connection with nature.
About the Role
We are looking for a friendly, motivated, and detail-oriented Guest Services Associate to join the team at Finn Lough. The ideal candidate will assist with reception duties and manage bookings, ensuring every guest has a seamless experience from the moment they reach out to the team until the time they check out. This position plays a vital role in providing exceptional customer service, acting as an ambassador for Finn Lough in representing the value and care we wish to give our guests.
Responsibilities
Reception Duties
- Greet and welcome guests in a warm and professional manner upon arrival.
- Check guests in and out efficiently, ensuring accurate documentation and payment processing.
- Answer phone calls, emails, and other guest enquiries promptly and professionally.
- Provide information to guests regarding accommodation options, amenities, local attractions, and services available at Finn Lough.
- Maintain an organised reception area, ensuring it is always welcoming and professional.
Reservations Management
- Manage and process guest reservations via phone, email, and online platforms.
- Respond to enquiries and provide accurate availability and pricing information.
- Ensure that all bookings are accurately entered into the reservation system and confirmed to guests.
- Assist with upselling and promoting available services, packages, and experiences.
- Monitor and manage cancellations, amendments, and special requests related to guest bookings.
- Ensure payments are accurate and reconciled on a daily basis.
- Liaise with the Sales team to ensure availability of offers and packages.
- Maintain up-to-date knowledge of current rates, availability, and promotional offers.
Guest Services & Customer Care
- Provide a high standard of customer service throughout the guest journey, ensuring a memorable stay.
- Handle any guest concerns or complaints promptly and professionally, escalating where necessary.
- Assist with organising additional guest services such as transportation, activities, and special requests.
- Ensure that guests' needs are anticipated and met, providing personalized experiences wherever possible.
Required Skills
- Previous experience in a customer-facing role, ideally within a hospitality or sales environment.
- Bachelors Degree or Higher in Hospitality or Tourism related subject is desirable
- Strong communication skills with a friendly and approachable demeanour.
- Proficient in using computer systems and booking software (experience with reservation systems is a plus).
- Excellent organisational and time-management skills.
- Ability to multitask and stay calm under pressure.
- Ability to work as part of a team and collaborate with various departments.
- High attention to detail and accuracy in all tasks.
- Flexibility to work varied shifts, including weekends and holidays as required.
- A passion for delivering exceptional customer service and ensuring guest satisfaction.
- A genuine interest in sustainability and contributing to environmentally conscious initiatives.
Preferred Skills
- A background in hospitality, tourism, or sales.
- Knowledge of the local area and its attractions.
- Experience with upselling and promotional strategies.
Pay range and compensation package
£25,000- £28,500 depending on experience
Live in Accommodation Available for relocation
Access to wellness facilities
Equal Opportunity Statement
At Finn Lough, we are committed to fostering an inclusive and diverse workplace where everyone is treated with fairness, dignity, and respect. We believe that diversity enhances our team and contributes to an exceptional guest experience.
Finn Lough is an equal opportunity employer and does not discriminate based on race, colour, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.
We are a family and are dedicated to creating a welcoming and supportive environment where all employees have the opportunity to thrive and contribute their unique talents.
Guest Services Coordinator
Posted today
Job Viewed
Job Description
At Nomad Temporary Housing, we combine the offerings of 163,000 of the highest quality temporary corporate apartments with the superior service of a single full-service temporary housing company. We have 18,000 serviced apartment properties globally, catering to a diverse clientele.
Our customers include many from the Fortune 1000, numerous relocation companies, and smaller firms.
We are proud to announce that Trippel Survey and Research LLC, an independent survey company, recently rated Nomad Temporary Housing #1 in Overall Satisfaction and Net Satisfaction of all USA temporary housing brands, according to the 2023 Relocating Employee Survey. This marks the 12th time Nomad has been ranked #1 in either the Trippel Survey of Relocating Employees or Relocation Managers. Additionally, Inc. Magazine ranked Nomad #422 on their list of America's fastest-growing private companies, thanks to our remarkable 1126% growth rate.
Nomad has its corporate offices in California, along with regional offices in Phoenix, London, Shanghai, and Hong Kong.
Role Description
We are seeking a dedicated Guest Service Coordinator in our dynamic team at the London office. This is a full-time, on-site role that plays a critical part in ensuring our clients receive best possible service working with our clients and partners.
The Guest Service Coordinator will be working closely with our partners to curate and provide accurate arrival / departure information as well as obtaining inspections. Moreover the candidate will also complete relevant wellness checks to ensure we have satisfied clients.
The Guest Service Coordinator will also be handling from start to finish any service issues whilst the guest is in house with our partners, accurately updating systems as well as communicating effectively.
Key responsibilities include:
- Client Interaction: Build and maintain strong relationships with clients, understanding their specific service issues
- Attention to detail: Liaise with temporary housing partners to obtain all relevant information for the stay.
- Issue resolution: Being able to identify and efficiently rectify issues within the aparment.
- Problem Solving: Address any issues that arise during the booking process, ensuring quick and effective resolution.
- Documentation: Keep accurate records of all interactions and bookings to maintain a comprehensive database.
- Team Collaboration: Work closely with other team members to share insights and best practices, contributing to the overall success of the team.
There are two roles we are currently recruiting for:
1) Monday-Friday
2) Thurs-Mon (weekend role)
If you have a passion for customer service, excellent communication skills, and the ability to manage multiple tasks efficiently, we would love to hear from you.
Join us and be part of a team that values excellence and strives to provide outstanding service to our clients.