50 Boutiques jobs in the United Kingdom

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Service Delivery Client Engineering - Remote Engineer (L2) is a developing engineering role, responsible for providing a professional remote technical support service to clients by proactively identifying and resolving technical incidents and problems.
This role makes use of technical knowledge to handle technical enquiries and/or troubleshoot problems reported by clients in a timely manner.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
**Key responsibilities:**
+ Serves as the initial point of contact for end-users seeking technical assistance in the areas of networking, collaboration tools, and end-user computing.
+ Provides prompt and efficient troubleshooting and support for incidents and service requests related to networking issues, such as network connectivity, DNS, DHCP, IP addressing, wireless connectivity, and network equipment configurations.
+ Resolves collaboration-related issues, including but not limited to email systems, video conferencing platforms, instant messaging tools, and document sharing applications.
+ Addresses end-user computing problems encompassing operating systems, hardware, software applications, printers, and mobile devices.
+ Utilizes appropriate tools, techniques, and remote access software to diagnose and resolve technical issues across the networking, collaboration, and end-user computing domains.
+ Follows established procedures, guidelines, and best practices to deliver timely and accurate resolutions to end-users' problems.
+ Documents all incidents, service requests, and actions taken in the service desk ticketing system, ensuring detailed and accurate records.
+ Escalates complex or unresolved issues to Management or higher-level engineers or specialized teams, providing comprehensive information and analysis.
+ Collaborates with other IT support teams, including networking, collaboration, and end-user computing specialists, to resolve cross-functional issues and contribute to problem resolution.
+ Monitors network performance, conducts routine maintenance tasks, and applies patches and updates to network infrastructure and collaboration tools as required.
+ Assists in the development and maintenance of knowledge base documentation, troubleshooting guides, and standard operating procedures to enhance service desk efficiency and effectiveness.
+ Keeps up to date with industry trends, emerging technologies, and best practices in networking, collaboration, and end-user computing to provide high-quality support and contribute to continuous learning and development.
+ Adheres to IT service management processes and standards, including incident, problem, and change management procedures.
**To thrive in this role, you need to have:**
+ Knowledge of networking concepts and protocols, such as TCP/IP, DNS, DHCP, VLANs, routing, switching, video conferencing, and collaboration tools.
+ Familiarity with end-user computing technologies, including Windows and macOS operating systems, hardware troubleshooting, software applications, mobile devices, and printer configurations.
+ Proficiency in using network monitoring and troubleshooting tools, collaboration platforms, remote desktop tools, and incident ticketing systems.
+ Excellent problem-solving and analytical skills with the ability to think logically and troubleshoot issues effectively across multiple IT domains.
+ Strong customer service orientation, with the ability to communicate technical concepts to non-technical users in a clear and concise manner.
+ Ability to prioritize and manage multiple tasks, work under pressure, and meet deadlines in a fast-paced environment.
+ Effective teamwork and collaboration skills, with the ability to work closely with cross-functional teams and stakeholders.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in information technology, computer science, or a related field is preferred.
+ Relevant certifications such as CCNA, CompTIA Network+, Microsoft 365, or Cisco collaboration certifications are a plus.
**Required experience:**
+ Moderate level of demonstrated required experience in a service desk or helpdesk role, providing support in multiple IT towers, including networking, collaboration, and end-user computing.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Introduction

Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you'll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are seeking to recruit a dynamic and proactive individual to join our UK Team, as a Client Service Advocate, based in Ipswich.

In this exciting role, working across a varied client portfolio, the broad responsibilities are:

• Act as the key point of contact for clients on query resolution and ensuring effective management, understanding and delivery of client servicing needs.
• Responsible for account management and coordination of post placement services delivered to clients. Has a holistic understanding of client’s service requirements from placement of the business through to collection and settlement of claims, across multiple classes of business.
• Establish and maintain strong working relationships with clients, reinsurers, brokers and internal stakeholders, for account portfolio, to ensure best level of service is delivered in a collaborative manner.
• Customer service is, and has always been, a key differentiator in financial services. This role will require appropriate engagement with agreed clients, to ensure client service needs are understood, expectations are met and our service proposition is maintained. Servicing functions within remit are placement support, premium billing, claims and pro-rata processing.

How you'll make an impact

• Acts as point of contact to clients, brokers, reinsurers, local overseas offices and management for assigned accounts.
• Establish the services your client values, whilst providing clear, accurate, timely and relevant material, including MI, as required by stakeholders.
• Understand client’s business and their reinsurance programs, liaising with placement brokers to appreciate any specific client requirements.
• Establish and maintain strong working relationships with processing handlers and client service managers to deliver ultimate service to clients, increasing their awareness and knowledge of client specific requirements.
• Maintain and, where possible, improve client relationship by delivering expectations and client service needs in a timely fashion.
• Monitoring of program experience for assigned clients, being aware of any anomalies and escalating any concerns as appropriate.

• Maintains ultimate responsibility for coordinating and effectively managing all query resolutions. Also monitors, understands and coordinates on key financial metrics, for regular update and discussion with client.
• Works closely with broking team to ensure they are kept apprised of client service, issues and that developing situations are escalated as necessary.
• Undertake travel as required to client, reinsurer and/or other Gallagher Re offices to attend relevant meetings, then ensuring meeting notes and follow up actions are completed.
• Compliance with legal requirements, industry regulations, organisational policies and Gallagher Re best practice and professional codes
• Adheres to standard internal processes, policies and procedures, and other external regulatory requirements.
• Technical knowledge and understanding of reinsurance business, all servicing functions and multiple classes of business are necessary to service clients effectively. Servicing functions within remit are placement support, premium billing, claims and pro-rata processing.

About You

• Educated to A-Level standard or equivalent
• CII qualifications or studying towards would be helpful
• Experience of a similar role within insurance or reinsurance is essential
• Strong IT skills (Microsoft Office).
• Excellent interpersonal skills (Written and Verbal).
• Attention to detail.
• Ability to coordinate and prioritise.
• Ability to build strong working relationships with both Clients and Colleagues.
• Eligible to work in the UK

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Job Advertisement: Client Service Assistant

Location: London, UK
Contract Type: Temporary
Duration: 6 Months
Work Model: 4 days per week in office

Are you ready to take your career in finance to the next level? Our client, a dynamic organisation in the financial sector, is seeking a motivated and detail-oriented Client Service Assistant to join their team! This is a fantastic opportunity to support a critical project that serves a global client base spanning the UK, North America, and Asia Pacific.

As the Client Service Assistant, you will be at the heart of our operations, collaborating with a talented Client Services team to ensure projects are executed flawlessly and on time. If you thrive in a fast-paced environment, enjoy problem-solving, and have a passion for client service, this role is perfect for you!

Core Responsibilities:

• Update Spreadsheets: Manage and maintain accurate data in spreadsheets, ensuring all information is up to date.
• Review Contracts: Extract relevant information from Investment Management contracts and input it into our systems.
• Support Project Management: Assist the project manager in providing Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to the project committee.
• Engage in Project Meetings: Actively participate in discussions, raising any issues that could impact project delivery.
• Issue Management: Communicate any concerns or challenges to your management line promptly.
• Input on Projects: Contribute ideas and insights to various departmental projects.
• Reconciliation: Assist with reconciling and making necessary amendments to the client database.
• Maintain Relationships: Foster strong relationships with various Investment teams to ensure timely information flow.

Skills Required:

• Client Service Experience: A minimum of 2 years in Client Service administration within the finance industry.
• Enthusiastic Attitude: A keen and adaptable personality that thrives in a team environment.
• Communication Skills: Outstanding written and verbal communication skills to engage effectively with clients and colleagues.
• organisational Skills: Strong organisational abilities to manage multiple tasks and deadlines effectively.
• Resilience: Capability to work under pressure and meet tight deadlines without compromising quality.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Client Service Advisor

Ref: BCR/JP/31740a

Bromsgrove

30,000 - 35,000

Bell Cornwall Recruitment are pleased to be hiring a Client Service Advisor for a well-established client in Bromsgrove. They are looking for a pro-active and enthusiastic person with previous experience in wealth management/financial advisory services.

Client Service Advisor responsibilities:

• First point of contact for client queries
• Maintain records and ensure FCA compliance
• Support advisors with workflow and priorities
• Complete admin tasks and process new business
• Liaise with providers and investment platforms

The ideal candidate will have:

• MUST HAVE experience within Wealth Management/ Financial Advisory
• Knowledge of pensions, investments and protection products
• Ability to commute to Bromsgrove office
• Strong written and verbal communication skills
• Excellent organisation skills

If you have previous experience within wealth management or financial advisory services, don't hesitate to get in touch now!

Interested? Please click the 'APPLY' button now!

BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.

BELL CORNWALL RECRUITMENT

We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life.

Love Work Be Happy

Follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs.

(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)

PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales

Job Advertisement: Client Service Assistant

Location: London, UK
Contract Type: Temporary
Duration: 6 Months
Work Model: 4 days per week in office

Are you ready to take your career in finance to the next level? Our client, a dynamic organisation in the financial sector, is seeking a motivated and detail-oriented Client Service Assistant to join their team! This is a fantastic opportunity to support a critical project that serves a global client base spanning the UK, North America, and Asia Pacific.

As the Client Service Assistant, you will be at the heart of our operations, collaborating with a talented Client Services team to ensure projects are executed flawlessly and on time. If you thrive in a fast-paced environment, enjoy problem-solving, and have a passion for client service, this role is perfect for you!

Core Responsibilities:

• Update Spreadsheets: Manage and maintain accurate data in spreadsheets, ensuring all information is up to date.
• Review Contracts: Extract relevant information from Investment Management contracts and input it into our systems.
• Support Project Management: Assist the project manager in providing Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to the project committee.
• Engage in Project Meetings: Actively participate in discussions, raising any issues that could impact project delivery.
• Issue Management: Communicate any concerns or challenges to your management line promptly.
• Input on Projects: Contribute ideas and insights to various departmental projects.
• Reconciliation: Assist with reconciling and making necessary amendments to the client database.
• Maintain Relationships: Foster strong relationships with various Investment teams to ensure timely information flow.

Skills Required:

• Client Service Experience: A minimum of 2 years in Client Service administration within the finance industry.
• Enthusiastic Attitude: A keen and adaptable personality that thrives in a team environment.
• Communication Skills: Outstanding written and verbal communication skills to engage effectively with clients and colleagues.
• organisational Skills: Strong organisational abilities to manage multiple tasks and deadlines effectively.
• Resilience: Capability to work under pressure and meet tight deadlines without compromising quality.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Client Service Advisor

Ref: BCR/JP/31740a

Bromsgrove

30,000 - 35,000

Bell Cornwall Recruitment are pleased to be hiring a Client Service Advisor for a well-established client in Bromsgrove. They are looking for a pro-active and enthusiastic person with previous experience in wealth management/financial advisory services.

Client Service Advisor responsibilities:

• First point of contact for client queries
• Maintain records and ensure FCA compliance
• Support advisors with workflow and priorities
• Complete admin tasks and process new business
• Liaise with providers and investment platforms

The ideal candidate will have:

• MUST HAVE experience within Wealth Management/ Financial Advisory
• Knowledge of pensions, investments and protection products
• Ability to commute to Bromsgrove office
• Strong written and verbal communication skills
• Excellent organisation skills

If you have previous experience within wealth management or financial advisory services, don't hesitate to get in touch now!

Interested? Please click the 'APPLY' button now!

BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.

BELL CORNWALL RECRUITMENT

We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life.

Love Work Be Happy

Follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs.

(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)

PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales

**Position Overview**
To be responsible for the day-to-day activities of Client Service along with the team and serving the needs of a growing client base across EMEA and LatAm. Work closely with the wider client services team to support clients; ensuring that all clients' requirements are met. A basic understanding of the asset management business is desired and an ability to execute on tasks in a timely manner and ensure key stakeholders are kept updated is necessary.
**Primary Responsibilities**
+ Responsible for all internal deliverables that ensure smooth team operations Direct responsibility for ensuring client reporting needs are delivered in accordance with client's requirements and our legal obligations
+ Identify & execute projects to enhance internal client service procedures and create further efficiencies
+ Responsibility for ensuring client DDQs are completed and delivered within the timeline communicated.
+ Assist with onboarding of new accounts across our range of UCITS funds and any operational set ups that come alongside this
+ Support clients with their regulatory reporting requirements across client types and geographies
+ Liaise and establish strong relationships with internal support teams to ensure client servicing needs are met
**Key Requirements / Qualifications** (essential unless stated)
+ 0-1 years of relevant industry experience
+ Knowledge of equity and fixed income strategies preferred
+ Excellent presentation, writing and oral communication skills
+ A proven ability to build and develop strong internal and external relationships
+ Team player and highly motivated. Highly organized, creative, enthusiastic, self-starter,
+ Strong analytical and problem solving, coordination skills
+ Proficient in Microsoft Word, Excel, PowerPoint
_Neuberger Berman is an equal opportunity employer. The Firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact_ _._
_Learn about the Applicant Privacy Notice ( ._
Founded in 1939, Neuberger Berman is a private, independent, employee-owned investment manager. From offices in 39 cities worldwide, the firm manages $538 billion in client assets (as of June 30, 2025) across a range of strategies-including equity, fixed income, quantitative and multi-asset class, private equity and hedge funds-on behalf of institutions, advisors and individual investors globally.
Tenured, stable and long-term in focus, the firm has built a diverse team-including 760-plus investment professionals and more than 2,800 employees in total-united in their commitment to delivering client outcomes and investment excellence. It is our people who define our culture and have enabled us to be recognized by _Pensions & Investments_ as the first or second "Best Place to Work in Money Management" for last eight consecutive years (firms with 1,000+ employees).
Neuberger Berman believes strongly that all employees are entitled to be treated with respect and dignity, and to work in a professional and safe environment. These values are the cornerstone of our firm. We prohibit any form of harassment, whether mental, verbal or physical. We do not tolerate the support of terrorist groups, acts of terrorism, or threats of violence. All who wish to be employed by the firm are expected to uphold these principles.
For important disclosures:

We’re looking for a Client Services Coordinator to join our Corporate Team.

You’ll be a key point of contact for our valued clients, supporting the delivery of accountancy and compliance services, managing important deadlines, and ensuring our internal processes run smoothly. This role is central to maintaining our high standards of service and keeping our client work moving efficiently.

If you're highly organised, confident in client communication, and have a solid understanding of financial workflows, we'd love to hear from you.

What you’ll be doing

• Acting as a primary liaison for clients, keeping them updated on progress and handling day-to-day queries
• Supporting the preparation and submission of statutory accounts and tax returns by coordinating client information and tracking deadlines
• Ensuring all Companies House and HMRC filing deadlines are met, including managing Company Secretarial responsibilities and maintaining statutory records
• Keeping internal systems accurate and up to date
• Supporting with billing, document processing, and general compliance admin
• Ensuring clients are correctly set up on our systems and portals, offering help and troubleshooting as needed
• Working with colleagues across the firm to drive consistency in our client service processes
• Covering reception and handling post/scanning duties when required

In addition to your core coordination duties, approximately 25% of your role will involve providing administrative and personal assistant support to senior leaders within the business. These duties include, but are not limited to:

• Managing complex calendars and scheduling internal and external meetings
• Coordinating travel arrangements and preparing meeting materials where needed
• Monitoring and distributing incoming mail and managing email communications
• Assisting with inbox and workflow prioritisation, helping ensure deadlines are met
• Supporting general organisation and administration tasks to help the senior team operate efficiently

This is a varied and hands-on role that requires strong organisational skills, attention to detail, and the ability to juggle multiple responsibilities at once. You’ll be confident liaising with both clients and colleagues and comfortable working flexibly across both coordination and administrative support functions.

What we’re looking for

• Prior experience in customer service within a professional setting
• Strong administrative and organisational skills, with excellent attention to detail
• Proficiency with Microsoft Office, and confidence working with online systems such as CRMs, document portals and accounting platforms
• A proactive and flexible approach, able to manage multiple deadlines and adapt to changing priorities
• Excellent communication skills and a friendly, professional manner

What we offer

• 26 days holiday plus bank holidays and your birthday off – with the option to purchase more
• Hybrid working with 3 days in the office per week
• Employee Assistance Programme for your wellbeing, available 24/7
• Perks & discounts on a range of products and services
• Pension scheme to support your future
• A supportive, values-driven environment with real opportunities for learning and career development

At Old Mill, we combine the culture of a local firm with the impact and ambition of a larger organisation. We care deeply about our people, and we’re committed to providing a workplace where you can thrive.

Proxymity does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any group or class protected by applicable federal, state or local law. Proxymity encourages application from minorities, women, the disabled, protected veterans and all other qualified applicants.

About Proxymity

Proxymity is a market leading digital investor communications platform focused on providing regulatory compliant products focused initially on Proxy Voting and Shareholder Disclosure services. Founded in London and spun out of Citi, from the very beginning our mission focused on benefitting the whole capital markets ecosystem, rather than just one part or one player within it. This ethos is endorsed by investment from global consortium of some the industry’s most influential financial institutions.

Proxymity’s service offering is now a Global one, matching the needs of our custodian and broker community respectively. This is reflected by a fast-growing client base who have long desired an improved service by a trusted vendor. As a result, we are a fast-growth company and have already gone from 10 - 200+ employees in the last four years with a global footprint in London, New York, Tel-Aviv, Melbourne.

The role:

Within this role you will deliver professional client service by providing proactive issue management ensuring the resolution of all issues with clients on a timely basis, adhering to service level agreements and escalating to management, when needed.

The Client Service Associate is responsible for client reporting including detailed MIS, and for prioritising queries and tasks according to volumes, complexity, sensitivity, and risk. This is an opportunity to join a growing FinTech community and contribute to a dynamic and supportive team.

Responsibilities will include:

• Being the point of contact between the client and the business.
• Work both independently and collaboratively to assist clients by responding to complex queries, which can be via phone, email, or other query means.
• Establish a relationship with clients to build trust and foster positive collaboration.
• Take accountability for issues worked on, in turn providing regular updates to both external and internal parties
• Identify trends in queries raised; work with the client to educate or liaise with internal teams to close gaps.
• Escalate risk issues promptly to managers.

• Collaborate with the team and/or manager to conduct root-cause analysis and implement remediation fixes.
• Work alongside other teams to ensure the successful execution of projects.

Requirements

• Excellent communicator, who is able to maintain a professional manner.
• Good concentration and organisational skills.
• Previous experience within a Customer Service role in a similar field desired.
• Experience of working in or with an operations team in the finance/proxy fields would be beneficial.
• Excellent problem solver with the ability to work under pressure.

Benefits

• Headspace subscription
• Birthday off in addition to annual leave
• Access to Absorb Learning
• Improved family-friendly policies
• Hybrid working scheme
• Choose your tech
• 2 duvet days a year
• 1 volunteer day a year
• 4-week sabbatical after 4 years at Proxymity
• Workation- Our Workation policy means you can work anywhere in the world for up to 45 days per calendar year
• Companywide parties twice a year
• Team socials