Client Service Manager - Commercial Insurance
Leeds, Yorkshire and the Humber
AON
Posted 4 days ago
Job Viewed
Job Description
Client Service Manager u2013 Leeds Advisory
Weu2019re Hiring!
Are you a passionate leader who thrives on building strong client relationships?
Ready to inspire and guide a team while delivering outstanding service?
Aon Advisory are now recruiting for a Client Service Manager u2013 this is a hybrid role with the flexibility to work both virtually and from our fantastic Leeds South Central office!
Aon is in the business of better decisions.
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
About Advisory
Aon Advisory provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either be an SME or corporate company with a premium spend of between u00a310,000 and u00a3250,000. Advisory clients typically require bespoke insurance programs and associated risk management and risk transfer services. Besides being the insurance broker, the wider team provides clients with a claims service and advice on risk management across most industries.
What the day will look like
Leading and inspiring a team of Client Service Advisers to consistently deliver the high service standards expected by our Advisory clients. Youu2019ll collaborate closely with Client Service Advisors, Specialists, and Business Service Support to ensure every assigned client receives an exceptional experience.
Lead a team of Client Service Advisers and/or specialists through coaching, development, and performance management, ensuring objectives met with supporting personal development plans in place.
Manage a portfolio of Clients in line with Advisory Market Placement Strategy and Client Service Strategy.
Ensuring the delivery of a co-ordinated and managed high quality, innovative client service in accordance with the agreed Scope of Service Agreement relating to Commercial insurance products.
Liaise effectively with Client Managers and the Head of Office to ensure client needs are met and concerns raised and addressed/remedied.
Understand Aonu2019s products/facilities and other offerings u2013 ensuring budgetary forecasts are maintained Compliance with regulatory requirements and business procedures
Through Management Reports and liaising with staff and Line Manager ensure Client Services are transacting business with clients and insurers in a compliant and robust way, with operational processes/procedures being monitored , maintained and improved.
Ensure that file review outcomes meet the standards of our required regulatory requirements and business is conducted in accordance with our policies and procedures
Identify potential improvements in programme design for Clients and make recommendations to Client Managers.
Identify revenue development opportunities on allocated Client accounts and make recommendations to Client Managers.
How this opportunity is different
This is a fantastic opportunity to join a thriving office where colleagues bring their best to work every day.
Our Leeds office is currently growing, providing the team with lots of opportunities to develop and widen their expertise. You will be working in a dynamic team with full support from the Aon UK Leadership. You will be supported through your onboarding to Aon with an Aon connector who will act as a mentor to guide you through your first months.
There will be opportunity to connect with and learn from colleagues around the business as you play your role in delivering Aon United to our clients.
Skills and experience that will lead to success
ACII or equivalent is preferred but not essential.
Insurance experience is a must, ideally gained at an insurance broker.
Proven experience in Managing high performing Teams.
Experience as a mentor to advise, help develop less experienced colleagues is an advantage.
Proficient level of technical knowledge, especially in the major pecuniary classes, Property / Casualty, Motor, Financial Lines and Cyber etc.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
#li-jv2
#LI-HYBRID
Client Service Manager u2013 Leeds Advisory
Weu2019re Hiring!
Are you a passionate leader who thrives on building strong client relationships?
Ready to inspire and guide a team while delivering outstanding service?
Aon Advisory are now recruiting for a Client Service Manager u2013 this is a hybrid role with the flexibility to work both virtually and from our fantastic Leeds South Central office!
Aon is in the business of better decisions.
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
About Advisory
Aon Advisory provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either be an SME or corporate company with a premium spend of between u00a310,000 and u00a3250,000. Advisory clients typically require bespoke insurance programs and associated risk management and risk transfer services. Besides being the insurance broker, the wider team provides clients with a claims service and advice on risk management across most industries.
What the day will look like
Leading and inspiring a team of Client Service Advisers to consistently deliver the high service standards expected by our Advisory clients. Youu2019ll collaborate closely with Client Service Advisors, Specialists, and Business Service Support to ensure every assigned client receives an exceptional experience.
Lead a team of Client Service Advisers and/or specialists through coaching, development, and performance management, ensuring objectives met with supporting personal development plans in place.
Manage a portfolio of Clients in line with Advisory Market Placement Strategy and Client Service Strategy.
Ensuring the delivery of a co-ordinated and managed high quality, innovative client service in accordance with the agreed Scope of Service Agreement relating to Commercial insurance products.
Liaise effectively with Client Managers and the Head of Office to ensure client needs are met and concerns raised and addressed/remedied.
Understand Aonu2019s products/facilities and other offerings u2013 ensuring budgetary forecasts are maintained Compliance with regulatory requirements and business procedures
Through Management Reports and liaising with staff and Line Manager ensure Client Services are transacting business with clients and insurers in a compliant and robust way, with operational processes/procedures being monitored , maintained and improved.
Ensure that file review outcomes meet the standards of our required regulatory requirements and business is conducted in accordance with our policies and procedures
Identify potential improvements in programme design for Clients and make recommendations to Client Managers.
Identify revenue development opportunities on allocated Client accounts and make recommendations to Client Managers.
How this opportunity is different
This is a fantastic opportunity to join a thriving office where colleagues bring their best to work every day.
Our Leeds office is currently growing, providing the team with lots of opportunities to develop and widen their expertise. You will be working in a dynamic team with full support from the Aon UK Leadership. You will be supported through your onboarding to Aon with an Aon connector who will act as a mentor to guide you through your first months.
There will be opportunity to connect with and learn from colleagues around the business as you play your role in delivering Aon United to our clients.
Skills and experience that will lead to success
ACII or equivalent is preferred but not essential.
Insurance experience is a must, ideally gained at an insurance broker.
Proven experience in Managing high performing Teams.
Experience as a mentor to advise, help develop less experienced colleagues is an advantage.
Proficient level of technical knowledge, especially in the major pecuniary classes, Property / Casualty, Motor, Financial Lines and Cyber etc.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
#li-jv2
#LI-HYBRID
Weu2019re Hiring!
Are you a passionate leader who thrives on building strong client relationships?
Ready to inspire and guide a team while delivering outstanding service?
Aon Advisory are now recruiting for a Client Service Manager u2013 this is a hybrid role with the flexibility to work both virtually and from our fantastic Leeds South Central office!
Aon is in the business of better decisions.
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
About Advisory
Aon Advisory provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either be an SME or corporate company with a premium spend of between u00a310,000 and u00a3250,000. Advisory clients typically require bespoke insurance programs and associated risk management and risk transfer services. Besides being the insurance broker, the wider team provides clients with a claims service and advice on risk management across most industries.
What the day will look like
Leading and inspiring a team of Client Service Advisers to consistently deliver the high service standards expected by our Advisory clients. Youu2019ll collaborate closely with Client Service Advisors, Specialists, and Business Service Support to ensure every assigned client receives an exceptional experience.
Lead a team of Client Service Advisers and/or specialists through coaching, development, and performance management, ensuring objectives met with supporting personal development plans in place.
Manage a portfolio of Clients in line with Advisory Market Placement Strategy and Client Service Strategy.
Ensuring the delivery of a co-ordinated and managed high quality, innovative client service in accordance with the agreed Scope of Service Agreement relating to Commercial insurance products.
Liaise effectively with Client Managers and the Head of Office to ensure client needs are met and concerns raised and addressed/remedied.
Understand Aonu2019s products/facilities and other offerings u2013 ensuring budgetary forecasts are maintained Compliance with regulatory requirements and business procedures
Through Management Reports and liaising with staff and Line Manager ensure Client Services are transacting business with clients and insurers in a compliant and robust way, with operational processes/procedures being monitored , maintained and improved.
Ensure that file review outcomes meet the standards of our required regulatory requirements and business is conducted in accordance with our policies and procedures
Identify potential improvements in programme design for Clients and make recommendations to Client Managers.
Identify revenue development opportunities on allocated Client accounts and make recommendations to Client Managers.
How this opportunity is different
This is a fantastic opportunity to join a thriving office where colleagues bring their best to work every day.
Our Leeds office is currently growing, providing the team with lots of opportunities to develop and widen their expertise. You will be working in a dynamic team with full support from the Aon UK Leadership. You will be supported through your onboarding to Aon with an Aon connector who will act as a mentor to guide you through your first months.
There will be opportunity to connect with and learn from colleagues around the business as you play your role in delivering Aon United to our clients.
Skills and experience that will lead to success
ACII or equivalent is preferred but not essential.
Insurance experience is a must, ideally gained at an insurance broker.
Proven experience in Managing high performing Teams.
Experience as a mentor to advise, help develop less experienced colleagues is an advantage.
Proficient level of technical knowledge, especially in the major pecuniary classes, Property / Casualty, Motor, Financial Lines and Cyber etc.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
#li-jv2
#LI-HYBRID
Client Service Manager u2013 Leeds Advisory
Weu2019re Hiring!
Are you a passionate leader who thrives on building strong client relationships?
Ready to inspire and guide a team while delivering outstanding service?
Aon Advisory are now recruiting for a Client Service Manager u2013 this is a hybrid role with the flexibility to work both virtually and from our fantastic Leeds South Central office!
Aon is in the business of better decisions.
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
About Advisory
Aon Advisory provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either be an SME or corporate company with a premium spend of between u00a310,000 and u00a3250,000. Advisory clients typically require bespoke insurance programs and associated risk management and risk transfer services. Besides being the insurance broker, the wider team provides clients with a claims service and advice on risk management across most industries.
What the day will look like
Leading and inspiring a team of Client Service Advisers to consistently deliver the high service standards expected by our Advisory clients. Youu2019ll collaborate closely with Client Service Advisors, Specialists, and Business Service Support to ensure every assigned client receives an exceptional experience.
Lead a team of Client Service Advisers and/or specialists through coaching, development, and performance management, ensuring objectives met with supporting personal development plans in place.
Manage a portfolio of Clients in line with Advisory Market Placement Strategy and Client Service Strategy.
Ensuring the delivery of a co-ordinated and managed high quality, innovative client service in accordance with the agreed Scope of Service Agreement relating to Commercial insurance products.
Liaise effectively with Client Managers and the Head of Office to ensure client needs are met and concerns raised and addressed/remedied.
Understand Aonu2019s products/facilities and other offerings u2013 ensuring budgetary forecasts are maintained Compliance with regulatory requirements and business procedures
Through Management Reports and liaising with staff and Line Manager ensure Client Services are transacting business with clients and insurers in a compliant and robust way, with operational processes/procedures being monitored , maintained and improved.
Ensure that file review outcomes meet the standards of our required regulatory requirements and business is conducted in accordance with our policies and procedures
Identify potential improvements in programme design for Clients and make recommendations to Client Managers.
Identify revenue development opportunities on allocated Client accounts and make recommendations to Client Managers.
How this opportunity is different
This is a fantastic opportunity to join a thriving office where colleagues bring their best to work every day.
Our Leeds office is currently growing, providing the team with lots of opportunities to develop and widen their expertise. You will be working in a dynamic team with full support from the Aon UK Leadership. You will be supported through your onboarding to Aon with an Aon connector who will act as a mentor to guide you through your first months.
There will be opportunity to connect with and learn from colleagues around the business as you play your role in delivering Aon United to our clients.
Skills and experience that will lead to success
ACII or equivalent is preferred but not essential.
Insurance experience is a must, ideally gained at an insurance broker.
Proven experience in Managing high performing Teams.
Experience as a mentor to advise, help develop less experienced colleagues is an advantage.
Proficient level of technical knowledge, especially in the major pecuniary classes, Property / Casualty, Motor, Financial Lines and Cyber etc.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
#li-jv2
#LI-HYBRID
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Client Service Manager - Commercial Insurance
Leeds, Yorkshire and the Humber
AON
Posted 4 days ago
Job Viewed
Job Description
Client Service Manager u2013 Leeds Advisory
Weu2019re Hiring!
Are you a passionate leader who thrives on building strong client relationships?
Ready to inspire and guide a team while delivering outstanding service?
Aon Advisory are now recruiting for a Client Service Manager u2013 this is a hybrid role with the flexibility to work both virtually and from our fantastic Leeds South Central office!
Aon is in the business of better decisions.
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
About Advisory
Aon Advisory provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either be an SME or corporate company with a premium spend of between u00a310,000 and u00a3250,000. Advisory clients typically require bespoke insurance programs and associated risk management and risk transfer services. Besides being the insurance broker, the wider team provides clients with a claims service and advice on risk management across most industries.
What the day will look like
Leading and inspiring a team of Client Service Advisers to consistently deliver the high service standards expected by our Advisory clients. Youu2019ll collaborate closely with Client Service Advisors, Specialists, and Business Service Support to ensure every assigned client receives an exceptional experience.
Lead a team of Client Service Advisers and/or specialists through coaching, development, and performance management, ensuring objectives met with supporting personal development plans in place.
Manage a portfolio of Clients in line with Advisory Market Placement Strategy and Client Service Strategy.
Ensuring the delivery of a co-ordinated and managed high quality, innovative client service in accordance with the agreed Scope of Service Agreement relating to Commercial insurance products.
Liaise effectively with Client Managers and the Head of Office to ensure client needs are met and concerns raised and addressed/remedied.
Understand Aonu2019s products/facilities and other offerings u2013 ensuring budgetary forecasts are maintained Compliance with regulatory requirements and business procedures
Through Management Reports and liaising with staff and Line Manager ensure Client Services are transacting business with clients and insurers in a compliant and robust way, with operational processes/procedures being monitored , maintained and improved.
Ensure that file review outcomes meet the standards of our required regulatory requirements and business is conducted in accordance with our policies and procedures
Identify potential improvements in programme design for Clients and make recommendations to Client Managers.
Identify revenue development opportunities on allocated Client accounts and make recommendations to Client Managers.
How this opportunity is different
This is a fantastic opportunity to join a thriving office where colleagues bring their best to work every day.
Our Leeds office is currently growing, providing the team with lots of opportunities to develop and widen their expertise. You will be working in a dynamic team with full support from the Aon UK Leadership. You will be supported through your onboarding to Aon with an Aon connector who will act as a mentor to guide you through your first months.
There will be opportunity to connect with and learn from colleagues around the business as you play your role in delivering Aon United to our clients.
Skills and experience that will lead to success
ACII or equivalent is preferred but not essential.
Insurance experience is a must, ideally gained at an insurance broker.
Proven experience in Managing high performing Teams.
Experience as a mentor to advise, help develop less experienced colleagues is an advantage.
Proficient level of technical knowledge, especially in the major pecuniary classes, Property / Casualty, Motor, Financial Lines and Cyber etc.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
#li-jv2
#LI-HYBRID
Client Service Manager u2013 Leeds Advisory
Weu2019re Hiring!
Are you a passionate leader who thrives on building strong client relationships?
Ready to inspire and guide a team while delivering outstanding service?
Aon Advisory are now recruiting for a Client Service Manager u2013 this is a hybrid role with the flexibility to work both virtually and from our fantastic Leeds South Central office!
Aon is in the business of better decisions.
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
About Advisory
Aon Advisory provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either be an SME or corporate company with a premium spend of between u00a310,000 and u00a3250,000. Advisory clients typically require bespoke insurance programs and associated risk management and risk transfer services. Besides being the insurance broker, the wider team provides clients with a claims service and advice on risk management across most industries.
What the day will look like
Leading and inspiring a team of Client Service Advisers to consistently deliver the high service standards expected by our Advisory clients. Youu2019ll collaborate closely with Client Service Advisors, Specialists, and Business Service Support to ensure every assigned client receives an exceptional experience.
Lead a team of Client Service Advisers and/or specialists through coaching, development, and performance management, ensuring objectives met with supporting personal development plans in place.
Manage a portfolio of Clients in line with Advisory Market Placement Strategy and Client Service Strategy.
Ensuring the delivery of a co-ordinated and managed high quality, innovative client service in accordance with the agreed Scope of Service Agreement relating to Commercial insurance products.
Liaise effectively with Client Managers and the Head of Office to ensure client needs are met and concerns raised and addressed/remedied.
Understand Aonu2019s products/facilities and other offerings u2013 ensuring budgetary forecasts are maintained Compliance with regulatory requirements and business procedures
Through Management Reports and liaising with staff and Line Manager ensure Client Services are transacting business with clients and insurers in a compliant and robust way, with operational processes/procedures being monitored , maintained and improved.
Ensure that file review outcomes meet the standards of our required regulatory requirements and business is conducted in accordance with our policies and procedures
Identify potential improvements in programme design for Clients and make recommendations to Client Managers.
Identify revenue development opportunities on allocated Client accounts and make recommendations to Client Managers.
How this opportunity is different
This is a fantastic opportunity to join a thriving office where colleagues bring their best to work every day.
Our Leeds office is currently growing, providing the team with lots of opportunities to develop and widen their expertise. You will be working in a dynamic team with full support from the Aon UK Leadership. You will be supported through your onboarding to Aon with an Aon connector who will act as a mentor to guide you through your first months.
There will be opportunity to connect with and learn from colleagues around the business as you play your role in delivering Aon United to our clients.
Skills and experience that will lead to success
ACII or equivalent is preferred but not essential.
Insurance experience is a must, ideally gained at an insurance broker.
Proven experience in Managing high performing Teams.
Experience as a mentor to advise, help develop less experienced colleagues is an advantage.
Proficient level of technical knowledge, especially in the major pecuniary classes, Property / Casualty, Motor, Financial Lines and Cyber etc.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
#li-jv2
#LI-HYBRID
Weu2019re Hiring!
Are you a passionate leader who thrives on building strong client relationships?
Ready to inspire and guide a team while delivering outstanding service?
Aon Advisory are now recruiting for a Client Service Manager u2013 this is a hybrid role with the flexibility to work both virtually and from our fantastic Leeds South Central office!
Aon is in the business of better decisions.
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
About Advisory
Aon Advisory provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either be an SME or corporate company with a premium spend of between u00a310,000 and u00a3250,000. Advisory clients typically require bespoke insurance programs and associated risk management and risk transfer services. Besides being the insurance broker, the wider team provides clients with a claims service and advice on risk management across most industries.
What the day will look like
Leading and inspiring a team of Client Service Advisers to consistently deliver the high service standards expected by our Advisory clients. Youu2019ll collaborate closely with Client Service Advisors, Specialists, and Business Service Support to ensure every assigned client receives an exceptional experience.
Lead a team of Client Service Advisers and/or specialists through coaching, development, and performance management, ensuring objectives met with supporting personal development plans in place.
Manage a portfolio of Clients in line with Advisory Market Placement Strategy and Client Service Strategy.
Ensuring the delivery of a co-ordinated and managed high quality, innovative client service in accordance with the agreed Scope of Service Agreement relating to Commercial insurance products.
Liaise effectively with Client Managers and the Head of Office to ensure client needs are met and concerns raised and addressed/remedied.
Understand Aonu2019s products/facilities and other offerings u2013 ensuring budgetary forecasts are maintained Compliance with regulatory requirements and business procedures
Through Management Reports and liaising with staff and Line Manager ensure Client Services are transacting business with clients and insurers in a compliant and robust way, with operational processes/procedures being monitored , maintained and improved.
Ensure that file review outcomes meet the standards of our required regulatory requirements and business is conducted in accordance with our policies and procedures
Identify potential improvements in programme design for Clients and make recommendations to Client Managers.
Identify revenue development opportunities on allocated Client accounts and make recommendations to Client Managers.
How this opportunity is different
This is a fantastic opportunity to join a thriving office where colleagues bring their best to work every day.
Our Leeds office is currently growing, providing the team with lots of opportunities to develop and widen their expertise. You will be working in a dynamic team with full support from the Aon UK Leadership. You will be supported through your onboarding to Aon with an Aon connector who will act as a mentor to guide you through your first months.
There will be opportunity to connect with and learn from colleagues around the business as you play your role in delivering Aon United to our clients.
Skills and experience that will lead to success
ACII or equivalent is preferred but not essential.
Insurance experience is a must, ideally gained at an insurance broker.
Proven experience in Managing high performing Teams.
Experience as a mentor to advise, help develop less experienced colleagues is an advantage.
Proficient level of technical knowledge, especially in the major pecuniary classes, Property / Casualty, Motor, Financial Lines and Cyber etc.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
#li-jv2
#LI-HYBRID
Client Service Manager u2013 Leeds Advisory
Weu2019re Hiring!
Are you a passionate leader who thrives on building strong client relationships?
Ready to inspire and guide a team while delivering outstanding service?
Aon Advisory are now recruiting for a Client Service Manager u2013 this is a hybrid role with the flexibility to work both virtually and from our fantastic Leeds South Central office!
Aon is in the business of better decisions.
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
About Advisory
Aon Advisory provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either be an SME or corporate company with a premium spend of between u00a310,000 and u00a3250,000. Advisory clients typically require bespoke insurance programs and associated risk management and risk transfer services. Besides being the insurance broker, the wider team provides clients with a claims service and advice on risk management across most industries.
What the day will look like
Leading and inspiring a team of Client Service Advisers to consistently deliver the high service standards expected by our Advisory clients. Youu2019ll collaborate closely with Client Service Advisors, Specialists, and Business Service Support to ensure every assigned client receives an exceptional experience.
Lead a team of Client Service Advisers and/or specialists through coaching, development, and performance management, ensuring objectives met with supporting personal development plans in place.
Manage a portfolio of Clients in line with Advisory Market Placement Strategy and Client Service Strategy.
Ensuring the delivery of a co-ordinated and managed high quality, innovative client service in accordance with the agreed Scope of Service Agreement relating to Commercial insurance products.
Liaise effectively with Client Managers and the Head of Office to ensure client needs are met and concerns raised and addressed/remedied.
Understand Aonu2019s products/facilities and other offerings u2013 ensuring budgetary forecasts are maintained Compliance with regulatory requirements and business procedures
Through Management Reports and liaising with staff and Line Manager ensure Client Services are transacting business with clients and insurers in a compliant and robust way, with operational processes/procedures being monitored , maintained and improved.
Ensure that file review outcomes meet the standards of our required regulatory requirements and business is conducted in accordance with our policies and procedures
Identify potential improvements in programme design for Clients and make recommendations to Client Managers.
Identify revenue development opportunities on allocated Client accounts and make recommendations to Client Managers.
How this opportunity is different
This is a fantastic opportunity to join a thriving office where colleagues bring their best to work every day.
Our Leeds office is currently growing, providing the team with lots of opportunities to develop and widen their expertise. You will be working in a dynamic team with full support from the Aon UK Leadership. You will be supported through your onboarding to Aon with an Aon connector who will act as a mentor to guide you through your first months.
There will be opportunity to connect with and learn from colleagues around the business as you play your role in delivering Aon United to our clients.
Skills and experience that will lead to success
ACII or equivalent is preferred but not essential.
Insurance experience is a must, ideally gained at an insurance broker.
Proven experience in Managing high performing Teams.
Experience as a mentor to advise, help develop less experienced colleagues is an advantage.
Proficient level of technical knowledge, especially in the major pecuniary classes, Property / Casualty, Motor, Financial Lines and Cyber etc.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
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