893 Bpo jobs in the United Kingdom
Business Development Manager - BPO
Posted 9 days ago
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Job Description
BPO Solutions - Business Development Manager
We are seeking a dynamic Business Development Manager to join our rapidly expanding BPO division within a large, global technology services company. This is an exciting opportunity to be part of the fastest-growing BPO function globally, tasked with winning new logos in Retail, Consumer Goods, or Manufacturing sectors. The successful candidate will play a pivotal role in engaging with senior stakeholders, shaping BPO functions, and transitioning multi-million pound contracts and accounts. This fully remote position offers a competitive salary of up to £150k plus 30% variable, RSUs, and car allowance, with an OTE of £210k.
Skills:
- Strong interpersonal and communication skills
- Proven experience in business development, specifically within BPO solutions
- Extensive experience winning new logos within: Retail, Consumer Goods or Manufacturing industry
- Ability to engage and influence senior stakeholders
- Experience in shaping and transitioning BPO functions
- Strategic thinking and negotiation skills
- Excellent organisational and time management skills
- Results-driven with a track record of achieving targets
- Ability to manage multi-million pound contracts and accounts
- Self-motivated with a go-getting attitude
- Comfort with remote working and digital collaboration tools
Software/Tools:
- CRM systems (e.g., Salesforce)
- Microsoft Office Suite
- Virtual meeting platforms (e.g., Zoom, Microsoft Teams)
Help Desk Coordinator
Posted today
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Job Description
Customer Experience Coordinator / Planner
Helpdesk | Full-time | Protech Group
Salary - £26,000 to £27,000
Hybrid Working Available (after probation)
At Protech Group , we keep buildings running and businesses moving.
From planned maintenance to rapid repairs, we’re the people who make sure everything works — safely, smoothly, and without fuss. Our teams support customers across the UK, bringing together great engineering, reliable service, and a friendly, can-do attitude that’s built our reputation over the years.
And right at the heart of it all? Our Helpdesk .
That’s where you come in.
We’re looking for a Customer Experience Coordinator — someone who can balance planning, people, and problem-solving with a smile. You’ll be the calm voice on the phone, the organiser behind the scenes, and the person who makes sure our engineers and customers always know what’s happening next.
What you’ll be doing
You’ll plan and coordinate workloads for our engineers — blending maintenance, reactive, and fixed-price work to keep things on target. You’ll make sure jobs are booked, paperwork is complete, and customers are kept in the loop every step of the way.
When the phone rings, you’ll answer — quickly, professionally, and with genuine care. When an email lands, you’ll handle it with the same attention to detail. You’ll track progress, chase suppliers, raise purchase orders, and make sure no small detail slips through the cracks.
And when the day’s done, you’ll help us learn from it — preparing reports, spotting patterns, and sharing ideas to make things even better.
You’ll fit right in if you.
- Enjoy helping people and keeping things running smoothly.
- Stay calm and organised, even when things get busy.
- Love the feeling of a day well-planned and a problem solved.
- Work well with others — from engineers and managers to finance and customers.
- Take pride in doing things properly, not just quickly.
We’ll count on you to.
- Keep our engineers’ schedules running like clockwork.
- Manage calls and emails with care, accuracy, and empathy.
- Maintain spotless admin — from job notes and purchase orders to customer updates.
- Support our safety-first culture and be part of a team that looks out for one another.
What success looks like
Happy customers.
Busy engineers.
Smooth days.
And a Helpdesk that hums along because you’re at the heart of it all.
Sound like you?
Join Protech Group — where every detail matters, teamwork comes naturally, and doing things right still means something.
Help Desk Administrator
Posted today
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Job Description
Helpdesk Administrator
Location: Woodley
Salary: £40,000
About the Role
We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.
Helpdesk & Contract Administrator Responsibilities:
- Act as the first point of contact for customers, providing excellent service.
- Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
- Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
- Produce and maintain reports, records, and contract documentation.
- Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
- Support contract managers with day-to-day administration and process improvement.
Helpdesk & Contract Administrator Requirements:
- Previous experience within a facilities management or similar environment.
- Strong customer service and communication skills.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple tasks under pressure and take ownership of problems.
- Experience with administrative systems or databases (CAFM, ODOO, or similar).
- Proactive, self-motivated, and professional attitude.
Why This Role?
- Opportunities to develop your skills and progress within the business.
- Work in a dynamic, supportive, and professional environment.
- Be central to ensuring excellent service and smooth contract management within facilities management.
To be considered:
Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
IT Help Desk
Posted today
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Job Description
IT Helpdesk
Location: Basingstoke
Salary: £21,000 - £8,000
Hours: Rotating Shift Pattern - 8:00 – 16:30 & 9:00-17:00
We are looking for a candidate to join our Group IT Service Desk in Basingstoke. You will be responsible for the day-to-day 1st line calls and ticket triage to support end users at the desktop level. You will ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all staff across the group.
Responsibilities:
- Ensuring that SLA's are met, and tickets are kept up to date, being the first point of contact for all users within the business.
- Contribute to request and incident resolution by way of remote analysis and support to end users at the desktop level, with an emphasis on first time fix before escalating to 2nd line.
- Escalate incidents and requests to 2nd line or where appropriate and necessary to the Group IT Service Desk Supervisor and Group IT Service Desk Manager.
- Ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback.
- Track user inventory and status for desktop hardware and software throughout the Group.
- Reviewing monitoring alerts.
- Organise repair, when necessary for IT equipment.
- Ensuring that BAU Services are available day-to-day for the business by supporting and maintaining the user, desktop, peripheral and software environment.
Skills:
- Customer service and effective communication.
- Organisational and time management skills.
- Ability to define issues and requests, collect data, establish facts, and draw valid conclusions.
- Experience using Microsoft Windows 11 and Microsoft Office products.
Benefits
- 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
- Onsite canteen offering free croissants and freshly made soup
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Job Types: Full-time, Permanent
Pay: £21, 0.00- 8,000.00 per year
Benefits:
- Additional leave
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Help Desk Engineer
Posted today
Job Viewed
Job Description
An exciting opportunity to join a fast-paced, growing, in-house IT business which is part of a billion-pound group, with a real opportunity to grow your career through exposure to a broad range of technologies with support from the business to pursue accreditations.
As part of our expansion plans, we are looking for experienced Service Desk / Helpdesk Engineers to join us @ our new offices in Kings Cross.
The ideal candidate will possess excellent communication skills, take a common-sense approach to dealing with IT problems, be thorough in their work, and be keen to learn.
You will have proven experience in providing IT support and demonstrate a clear understanding of the IT support function and preferably have studied an IT-related subject in further education.
Primary responsibilities:
- Carry out 2nd / 3rd line support
- Act as the first point of contact for IT inquiries and requests from internal staff
- Provide remote and onsite support
- Carry out daily system checks/maintenance
- Develop and document day-to-day procedures
Skills:
- Strong experience dealing with customers (2nd/3rd line) is essential
- Strong experience in supporting Microsoft Office suite
- Strong experience in supporting Windows 10 and mobile devices
- Experience with Active Directory user management
- Good working knowledge of IT infrastructure troubleshooting – WLAN, LAN, WAN, TCP/IP, DHCP, DNS
- Proven experience in working in a multi-site environment
You will be part of a highly approachable team of fun-loving experts, and the role comes with many benefits. We are creating a dedicated IT office in the heart of Kings Cross and are looking for some of the best people in their respective fields.
Please note that sponsorship is not offered for this role.
Help Desk Coordinator
Posted today
Job Viewed
Job Description
Customer Experience Coordinator / Planner
Helpdesk | Full-time | Protech Group
Salary - £26,000 to £27,000
Hybrid Working Available (after probation)
At Protech Group , we keep buildings running and businesses moving.
From planned maintenance to rapid repairs, we’re the people who make sure everything works — safely, smoothly, and without fuss. Our teams support customers across the UK, bringing together great engineering, reliable service, and a friendly, can-do attitude that’s built our reputation over the years.
And right at the heart of it all? Our Helpdesk .
That’s where you come in.
We’re looking for a Customer Experience Coordinator — someone who can balance planning, people, and problem-solving with a smile. You’ll be the calm voice on the phone, the organiser behind the scenes, and the person who makes sure our engineers and customers always know what’s happening next.
What you’ll be doing
You’ll plan and coordinate workloads for our engineers — blending maintenance, reactive, and fixed-price work to keep things on target. You’ll make sure jobs are booked, paperwork is complete, and customers are kept in the loop every step of the way.
When the phone rings, you’ll answer — quickly, professionally, and with genuine care. When an email lands, you’ll handle it with the same attention to detail. You’ll track progress, chase suppliers, raise purchase orders, and make sure no small detail slips through the cracks.
And when the day’s done, you’ll help us learn from it — preparing reports, spotting patterns, and sharing ideas to make things even better.
You’ll fit right in if you.
- Enjoy helping people and keeping things running smoothly.
- Stay calm and organised, even when things get busy.
- Love the feeling of a day well-planned and a problem solved.
- Work well with others — from engineers and managers to finance and customers.
- Take pride in doing things properly, not just quickly.
We’ll count on you to.
- Keep our engineers’ schedules running like clockwork.
- Manage calls and emails with care, accuracy, and empathy.
- Maintain spotless admin — from job notes and purchase orders to customer updates.
- Support our safety-first culture and be part of a team that looks out for one another.
What success looks like
Happy customers.
Busy engineers.
Smooth days.
And a Helpdesk that hums along because you’re at the heart of it all.
Sound like you?
Join Protech Group — where every detail matters, teamwork comes naturally, and doing things right still means something.
Help Desk Administrator
Posted today
Job Viewed
Job Description
Helpdesk Administrator
Location: Woodley
Salary: £40,000
About the Role
We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.
Helpdesk & Contract Administrator Responsibilities:
- Act as the first point of contact for customers, providing excellent service.
- Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
- Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
- Produce and maintain reports, records, and contract documentation.
- Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
- Support contract managers with day-to-day administration and process improvement.
Helpdesk & Contract Administrator Requirements:
- Previous experience within a facilities management or similar environment.
- Strong customer service and communication skills.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple tasks under pressure and take ownership of problems.
- Experience with administrative systems or databases (CAFM, ODOO, or similar).
- Proactive, self-motivated, and professional attitude.
Why This Role?
- Opportunities to develop your skills and progress within the business.
- Work in a dynamic, supportive, and professional environment.
- Be central to ensuring excellent service and smooth contract management within facilities management.
To be considered:
Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
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Indirect Procurement Manager - Third Party Services & BPO | Prestigious Global Telco Firm | £60,0...
Posted today
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Job Description
Indirect Procurement Manager – Third Party Services & BPO | Prestigious Global Telco Firm | £60,000 - £70,000 + Bonus | West London (Hybrid)
To apply & learn more please contact with your CV.
Are you an ambitious indirect procurement professional with a knowledge of Third-Party Service contracts, Business Process Outsourcing (BPO) or Offshored Managed Services Models?
This is an outstanding opportunity to join a globally renowned, blue-chip household-name brand that leads the market across multiple sectors. Due to continued growth and expansion, they’re looking for a Strategic Procurement Manager to manage multi-million-pound spend across third party services, outsourced and offshore managed services (indirect procurement). These services support multi-channel customer interactions including technology, professional services, phone, chat, ai, social media and email communications - giving you the chance to directly impact the way customers experience one of the most immersive and digitally innovative brands on the planet.
You’ll play a key role in shaping the future of managed services delivery and broader outsourced service models to ensure smooth business operations and customer satisfaction. You’ll leverage an international supplier base, drive outsourced transformation, and influence senior stakeholders to achieve better commercial, operational and customer outcomes within a fast-paced and highly collaborative environment.
This is a fantastic opportunity to grow your career, gain exposure to high-value contracts, and partner with senior leadership across the business as you help transform a core area of the company’s global strategy.
Key Responsibilities:
- Manage the full end-to-end sourcing process for outsourced / third party managed services contracts, including RFPs, commercial negotiations, KPIs, and SLAs acting as a focal point for vendor selection.
- Develop and implement supplier relationship and performance management (SRM) strategies to maximise value.
- Partner with senior stakeholders across the UK and overseas to align procurement with the business’ strategic goals.
- Lead negotiations and commercial terms, as well as proactively managing supplier risks.
- Support the business’ move to a leaner, more agile vendor base across onshore and offshore locations for communications and overseas contact centres.
- Drive long-term savings and service improvements in collaboration with global procurement
What You’ll Bring:
- 3+ years of strong procurement experience across broad indirects.
- Having worked across managed services, communications, outsourcing, technology, contact centres or similar would be beneficial but is not a prerequisite for the role and upskilling can be provided.
- Strong commercial awareness and proven contract negotiation skills.
- Interest in, or familiarity with how outsourced or offshore delivery models operate effectively.
- Ability to manage senior stakeholders with confidence and integrity.
- Experience in SRM and tracking supplier performance and governance.
- Willingness and enthusiasm to learn more about the business unit and this global giants operations.
- Confident working with data & systems like Ariba to manage supplier information and performance
This is a genuine career-building role where you’ll work alongside talented professionals in a fast-paced, high-profile team. You’ll have exposure to high-value procurements and supplier challenges, benefit from close mentoring, and grow your expertise in a strategic and global environment.
If you’re ready to take the next step in your procurement career, contact Oskar at for a confidential discussion.
Key Words: Procurement, Procurement Manager, Sourcing Manager, Category Manager, Senior Buyer, Buyer, Procurement Specialist, Category Specialist, Sourcing Specialist, Category Buyer, Strategic Sourcing Manager, Procurement Business Partner, Indirect, Indirect Procurement, Technology, Tech, Telco, IT, Contact Centres, Communication, Manages Services, Corporate Services, SRM, Stakeholder Management, Ariba, Offshoring, Outsourcing, Outsource, Outsourced, Third-Party, Third-Party Services, Professional Services, West London, South West London, North West London, Heathrow, Hounslow, Brentford, Twickenham, Hammersmith, Chiswick, Hayes, Southall, Feltham, Ealing, Fulham, Clapham, Richmond, Slough, Uxbridge, Surrey, Berkshire, Reading, Watford, Slough, Woking, Wokingham, Windsor, Weybridge, Staines, Kingston, Wimbledon, Epsom, Chessington, Worcester Park, Cobham, Esher, Wembley, Fleet, Basingstoke, Feltham, Guildford, Camberley, Staines, Walton-on-Thames, Surbiton, Egham, Sunbury-on-Thames, Ashford, Uxbridge, Ruislip, West Drayton, Gerrards Cross, Morden, Mithcam, Tooting, Byfleet, Virginia Water
IT Support/ Help Desk in Columbus, OH 43219
Posted 21 days ago
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Job Description
Location: Columbus, OH 43219
Duration: 12 Months + Extensions
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience
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