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Our client, a leading media and entertainment brand in Europe, is seeking a strategic Senior Procurement Manager to drive their customer services sourcing strategies. This pivotal role offers the opportunity to make a significant impact on the business by negotiating key supplier agreements and identifying cost-saving opportunities.

Position Overview

The Senior Procurement Manager will play a crucial role in leading the sourcing strategy for outsourced contact centres across the UK operations. This position requires a strategic leader capable of developing and delivering strategies that align with the company's long-term goals while building strong relationships with internal stakeholders and key suppliers.

Responsibilities

• Lead the sourcing strategy for outsourced contact centres across the UK, negotiating major agreements with key suppliers
• Analyse spending to identify savings opportunities and develop smart sourcing strategies for cost savings and efficiency
• Build and maintain strong relationships with internal stakeholders and key suppliers
• Proactively manage potential risks by staying ahead of industry trends and market developments
• Collaborate with colleagues across Europe and the wider group, including Italy, Germany, and the US

Requirements

• Proven procurement experience in the contact centre industry
• Strategic leadership skills with the ability to develop and deliver strategies in a global company
• Confident negotiator capable of handling complex deals with senior stakeholders
• Excellent relationship-building skills across global teams
• Results-focused approach to achieving cost savings and efficiencies

Company Overview

Our client is Europe's leading media and entertainment brand, serving millions of customers across multiple countries. Their Procurement team proactively manages a global supplier network to protect the business and drive long-term value. Leveraging expertise, scale, and business understanding, they navigate the global marketplace while balancing value, risk, and social responsibility. The team aims to accelerate transformation and innovation by connecting the right people, products, and services to create technologies and experiences that define their brands.

Benefits

• Generous pension package
• Private healthcare
• Discounted mobile and broadband services
• On-campus amenities, including subsidised restaurants, cafes, a Waitrose, a gym, a cinema, car wash services, and a beauty salon

How to Apply

For more information about this exciting role and if you meet the criteria, please submit your details without delay to quoting MB/1271520.

Langley Search & Selection (langleysearch.com ) is the leading specialist recruiter in the procurement, supply chain and purchasing field. We manage permanent and interim procurement and supply chain jobs across the UK, Europe and globally for our clients, from large global multinationals to SMEs

This is a great opportunity for a passionate and ambitious Procurement Manager in a newly created role within an industry powerhouse….

We are currently partnering with a leading FTSE 100 global client, which leads the way in Technology innovation and services at a global level. They are a leader in their field and have a strong reputation for being at the forefront of developing new technologies.

Due to an internal transformation and growth, we are looking for ambitious, confident and pro-active procurement specialists with Outsourced services experience. You will be managing a niche area of spend - Contact Centres, where there is a great deal of opportunity to own and develop the category area, build effective relationships with both internal stakeholder groups and specific vendors. This area of spend is exciting, changing and always evolving.

This Procurement Manager position is a great opportunity for an individual to show case their procurement skill set, from building and implementing category strategies, to forging lasting relationships with stakeholders, vendors and the wider business. You will work pro-actively to identify opportunities to build this category and use your influencing skills to become the go to procurement specialist for this category.

We are looking for individuals that would ideally have Contact Centre services procurement experience, or has implemented and managed large, outsourced contracts for Business Services. Candidates with the confidence to challenge the status quo and have the ability to articulate and communicate this to senior stakeholders.

This is a fast paced and dynamic team that works closely with their peer groups and stakeholders to ensure the smooth delivery of software to the group's projects.

West London location - 3 days a week.

Please use the site buttons to Apply.

If you would like to know more about this opportunity, please call Craig Gallagher on +44 (0)1403 248448

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Beaumont Select is a leading Supply Chain & Purchasing Recruitment Agency for permanent and interim staffing solutions. We support a primarily blue-chip client base, in the provision of experienced Supply Chain & Purchasing Professionals; successfully resolving their Purchasing Recruitment demands. We have a proven track record in purchasing recruitment and are a leading purchasing recruitment agency. Complying with the BERR Beaumont Select are an Employment Agency and an Employment Business

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JO-05420

This is a great opportunity for a passionate and ambitious Procurement Manager in a newly created role within an industry powerhouse….

We are currently partnering with a leading FTSE 100 global client, which leads the way in Technology innovation and services at a global level. They are a leader in their field and have a strong reputation for being at the forefront of developing new technologies.

Due to an internal transformation and growth, we are looking for ambitious, confident and pro-active procurement specialists with Outsourced services experience. You will be managing a niche area of spend - Contact Centres, where there is a great deal of opportunity to own and develop the category area, build effective relationships with both internal stakeholder groups and specific vendors. This area of spend is exciting, changing and always evolving.

This Procurement Manager position is a great opportunity for an individual to show case their procurement skill set, from building and implementing category strategies, to forging lasting relationships with stakeholders, vendors and the wider business. You will work pro-actively to identify opportunities to build this category and use your influencing skills to become the go to procurement specialist for this category.

We are looking for individuals that would ideally have Contact Centre services procurement experience, or has implemented and managed large, outsourced contracts for Business Services. Candidates with the confidence to challenge the status quo and have the ability to articulate and communicate this to senior stakeholders.

This is a fast paced and dynamic team that works closely with their peer groups and stakeholders to ensure the smooth delivery of software to the group's projects.

West London location - 3 days a week.

Please use the site buttons to Apply.

If you would like to know more about this opportunity, please call Craig Gallagher on +44 (0)1403 248448

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Beaumont Select is a leading Supply Chain & Purchasing Recruitment Agency for permanent and interim staffing solutions. We support a primarily blue-chip client base, in the provision of experienced Supply Chain & Purchasing Professionals; successfully resolving their Purchasing Recruitment demands. We have a proven track record in purchasing recruitment and are a leading purchasing recruitment agency. Complying with the BERR Beaumont Select are an Employment Agency and an Employment Business

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JO-05420

Business Processes and Strategies (BPO) Sales Lead - London Market Insurance

My client has an excellent role for a permanent BPO Sales Lead.

In this role you will be focussing on fostering strong customer relationships, identifying growth opportunities, and expanding the business while ensuring exceptional client satisfaction.

Responsibilities

1. Sales Strategy & Revenue Growth

2. Client Prospecting & Relationship Building

3.Industry Research & Custom Solutions

4. Negotiation & Deal Closure

5. Cross-functional Collaboration & Leadership

Key Skills/Knowledge/Experience :

• Proven experience (10+ years) in sales leadership, specifically in the BPO sector
• Good experience in selling in the Lloyds of London insurance market.
• In-depth understanding of the BPO landscape and regulatory environment. Expertise in identifying, analysing, and solving industry business problems, and developing pragmatic solutions.
• Ability to lead cross-functional teams, including in proposal development, negotiation, and commercial terms for large deals.
• Strong leadership skills, with a focus on building sustained relationships and growing business.
• Demonstrated experience in financial analysis, stakeholder management, change management, and risk management.
• Technology and/or insurance industry qualifications, coupled with strong business qualifications.

Business Processes and Strategies (BPO) Sales Lead - London Market Insurance

My client has an excellent role for a permanent BPO Sales Lead.

In this role you will be focussing on fostering strong customer relationships, identifying growth opportunities, and expanding the business while ensuring exceptional client satisfaction.

Responsibilities

1. Sales Strategy & Revenue Growth

2. Client Prospecting & Relationship Building

3.Industry Research & Custom Solutions

4. Negotiation & Deal Closure

5. Cross-functional Collaboration & Leadership

Key Skills/Knowledge/Experience :

• Proven experience (10+ years) in sales leadership, specifically in the BPO sector
• Good experience in selling in the Lloyds of London insurance market.
• In-depth understanding of the BPO landscape and regulatory environment. Expertise in identifying, analysing, and solving industry business problems, and developing pragmatic solutions.
• Ability to lead cross-functional teams, including in proposal development, negotiation, and commercial terms for large deals.
• Strong leadership skills, with a focus on building sustained relationships and growing business.
• Demonstrated experience in financial analysis, stakeholder management, change management, and risk management.
• Technology and/or insurance industry qualifications, coupled with strong business qualifications.

We are seeking a dedicated and customer-focused individual to join our Customer Support team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

• Respond to customer inquiries via phone, email, and live chat
• Assist customers with product information, order status, and account management
• Resolve customer complaints and issues with empathy and efficiency
• Process returns, exchanges, and refunds according to company policies
• Collaborate with other departments to ensure customer satisfaction

• High school diploma or equivalent
• 1-2 years of customer service experience
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office and CRM software

If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we encourage you to apply for this exciting opportunity.

HRGO are recruiting Customer Service Advisors for our client in Birkenhead. You will be responsible for inbound and outbound calls, and communication with customers and service users.

Location: Birkenhead

Pay: 12.21 per hour

Hours: Mon-Fri 8.30am-5pm

Responsibilities:

• Taking inbound/outbound calls from customers relating to the service provided by the business
• Managing calendars and scheduling appointments
• Issuing communication regarding appointments, for example letters and emails
• Inputting data onto the system

Requirements:

• Previous experience in a similar customer service based role is essential
• Able to provide excellent customer service
• Have a pleasant telephone manner

Why you should work for HRGO

• Long-term, ongoing work with potential for permanent opportunity
• Modern portal for easy registration, can be done from home
• Portal provides access to payslips, documentation, holiday entitlement and all information relating to your assignment
• Holiday pay
• Optional pension contributions
• Accessible via public transport

If you are interested in this position please ensure you are registered on the HRGO website, then call us on (phone number removed)!

Find a job in the UK | HRGO Recruitment

• Handle claims from initial instruction through to resolution, providing exceptional service throughout.
• Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
• Ensure service level agreements are consistently met and daily claim boards are accurately updated.
• Contribute to the Out of Hours service on a shared rota.
• Take part in training and regular performance reviews to continuously improve service delivery.

• Minimum 1 year of experience in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
• IT literate and confident using systems and email.

• Competitive salary based on experience
• Collaborative, values-driven team environment
• On-site parking and a well-equipped office
• Full training and development support

Join Our Team as a Customer Service Representative!

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every call counts? If so, we have an exciting opportunity for you to shine!

About the Role:
We are seeking a motivated Customer Service Representative to be the first point of contact for our valued clients in the Financial Institution & Insurance sector. This is a temporary contract for 3 months, with the possibility of extension. Your primary responsibility will be to manage incoming calls, ensuring each customer feels heard and valued.

Key Details:

• Contract Type: Temporary (3 months, with potential for extension)
• Hours: Monday to Friday, 9 AM - 5 PM
• Location: Just a 10-minute walk from the train station
• Industry: Financial Institution & Insurance

What You'll Do:

• Answer incoming calls promptly and professionally.
• Provide accurate information and resolve customer inquiries effectively.
• Maintain a positive and cheerful demeanour, even in challenging situations.
• Document interactions in a clear and concise manner.
• Collaborate with team members to enhance customer experience.

What We're Looking For:

• Previous call centre experience is a must!
• Strong communication skills with the ability to connect with customers.
• A friendly and enthusiastic approach that embodies our commitment to excellent service.
• Ability to multitask and manage time efficiently.
• A proactive attitude and willingness to learn.

Why Join Us?

• Be part of a dynamic team that values your contributions.
• Gain valuable experience in the financial and insurance sectors.
• Enjoy a supportive work environment that encourages growth.
• Potential for contract extension based on performance.

If you're ready to take the next step in your career and make a difference in the lives of our customers, we want to hear from you!

How to Apply:
Send your resume and a brief cover letter highlighting your relevant experience to (insert application email/website). Don't miss out on this opportunity to join an organisation that celebrates your skills and dedication!

Get ready to make a positive impact-apply today!

We can't wait to welcome you to our team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.