267 Brand Experience jobs in the United Kingdom

DescriptionnJoin us, be part of more.

We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you ca.

DescriptionnJoin us, be part of more.

We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team :

The Chief Customer Office (CCO) exists to drive commercial growth across all of Centrica Retail through focus on world class customer experience and highly attractive and compelling product and service propositions.

About your role :

We're looking for a passionate and strategic

Brand Experience Lead

to shape how millions of people experience, feel, and engage with Centrica's UK retail brands - from British Gas, with its rich heritage and bold platform for future growth, to Hive, our innovative eco-tech brand driving smart home sustainability. You'll help shape how people engage with us every day to keep their homes warm and working.

This is a rare opportunity to influence a diverse brand portfolio with real breadth and depth - blending creative thinking, strategic insight, and customer centricity to deliver experiences that are consistent, compelling, and category-defining. You'll analyse customer journeys, identify experience gaps, and turn insight into action - using behavioural data, customer feedback, and performance metrics to drive continuous improvement. With a balance of creativity and sound judgment, you'll ensure every brand interaction is emotionally resonant and aligned with each brand's unique identity. Working cross-functionally across internal teams and external partners, you'll bring our brands to life across every touchpoint, helping to define and deliver seamless, joined-up experiences that truly connect with our customers.

What will you be doing?

Customer Journey Mapping : Get under the skin of customer journeys across all UK Centrica retail brands, identifying the moments that matter and identifying key opportunities to elevate the brand experience consistently across channels by creating magic moments for our customers that drive engagement and conversion.nBrand Guardianship : Spot and activate opportunities to bring our brands to life powerfully across every interaction - ensuring consistency, emotional resonance, and impact at each step of the journey.nStrategic Thinking : Combine big-picture strategic thinking with hands-on creative collaboration to deliver experiences that reflect each brand's unique personality and purpose, ensuring each customer interaction delivers against our defined brand strategy.nBrand Personality in Action : Ensure brand expression is consistently delivered across every touchpoint - from comms and platforms to products and service. Collaborate closely with creative, product, digital, and service teams to activate distinctive experiences that reflect each brand's identity.nData-Driven Insight : Define clear KPIs to assess the strength and consistency of brand experiences. Leverage customer insight, behavioural data, and performance metrics to evaluate brand experience gaps and drive continuous improvement.nCross-functional Collaboration : Collaborate across a broad range of internal teams and functions alongside external agencies and partners, influencing stakeholders and aligning efforts to deliver a seamless, joined-up experience for customers.nHere's what we're looking for:

A proven and successful background in Brand, CX, or marketing roles, ideally in a customer-centric, multi-brand or consumer-facing environment.nDeep understanding of customer experiences and strategic thinking to drive impact, growth and efficiencies.nA brand-obsessed mindset - always looking for ways to differentiate and elevate.nA self-starter with excellent analytical and project management skills.nComfortable bridging the creative and strategic - with the ability to influence thinking at all levels.nData-savvy and insight-driven - confident in turning numbers into actions that enhance experience.nA strong collaborator and communicator both verbally and written- able to build relationships across diverse teams and disciplinesn*Please note that the hiring manager for this role is Saoirse Kelly, if you have any questions or would like further information, please do reach out to Saoirse directly.

Why should you apply?

We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you.

you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.nTPBN1_UKTJn

Snap Inc ( is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are Snapchat ( , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio ( , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles ( .
The Global Brand Experience (GBX) team brings Snap brands to life, while reinforcing what we stand for as a company - real friendship, free and authentic expression, human-centered design, and a playful irreverence. The team does this globally through in-person and virtual experiences for our employees, potential employees, and business partners. The GBX team's mission is to educate our broader community on Snap's brands by creating opportunities to connect with them on a more emotional level. They look for extraordinary and diverse talent who learn quickly, take big risks, and relish in surprising and delighting our community.
We're looking for a Coordinator to join the Global Brand Experience team at Snap Inc! Working from our London HQ, you'll play an important role in bringing Snapchat's brand to life across EMEA. You'll work closely with cross-functional teams, external partners, and vendors to plan, produce, and deliver impactful events and experiences. You'll collaborate with cross-functional teams, as well as external partners and vendors, to develop and execute events and experiences.
What you'll do:
+ Support the GBX Director in London and GBX team across EMEA with the management of, events, experiences and partnerships across multiple markets
+ Coordinate project trackers, complex timelines and budgets to support all initiatives
+ Think outside of the box to bring Snap to life, spark interest and creativity and partner closely with cross-functional teams
+ Collaborate with the close-knit GBX team and key stakeholders to share creative concepts, develop ideas, and support company-wide initiatives
+ Capture campaign results and support the measurement of performance, preparing regular reports, presentations and documents for cross-functional teams
+ Provide logistical and administrative support to the GBX Director in London and GBX team across EMEA including scheduling meetings, coordinating travel, and managing vendor payments
Knowledge, Skills, and Abilities:
+ Event Experience
+ Extremely detail-oriented with exceptional organisational skills
+ Excellent communication skills, both written and verbal, with the ability to engage with teams at all levels
+ Analytical and creative mindset
+ Ability to initiate and drive projects to completion
+ Work independently as well as collaboratively in a team environment
+ Strong work ethic and ability to simultaneously manage multiple tasks and deadlines
+ Must be flexible and willing to travel as needed
Minimum Qualifications:
+ BS/BA degree or equivalent years of experience
+ 1-3 years relevant experience
If you have a disability or special need that requires accommodation, please don't be shy and provide us some information ( .
"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.
Our Benefits ( : Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success!
**A Decade of Snap ( **:** Learn about our origin story, values, mission, culture of innovation, and more.
**CitizenSnap ( **:** In our third annual CitizenSnap Report, we demonstrate progress towards our environmental, social, and governance (ESG) goals, and we lay out our plans looking forward.
**The DEI Innovation Summit ( **:** Watch highlights from the 2nd annual DEI Innovation Summit, which brings together thought leaders and DEI experts for a day of courageous conversations to enable bold action.
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Our client is seeking a visionary and experienced Senior Creative Director to lead the development and execution of exceptional brand experiences. This fully remote position empowers creative talent across the UK to shape compelling brand narratives and visual identities. You will be responsible for defining the creative vision for our brand across all touchpoints, including digital platforms, advertising campaigns, content creation, and experiential marketing. The ideal candidate possesses a distinguished portfolio showcasing award-winning creative work, exceptional leadership skills, and a deep understanding of design, branding, storytelling, and digital marketing. You will lead and inspire a team of creative professionals, collaborate with marketing and product teams, and ensure that all creative output is aligned with brand strategy and delivers maximum impact. This role requires a strategic thinker with a passion for innovation and a keen eye for detail.

Key Responsibilities:

• Develop and articulate a clear, compelling creative vision and strategy for the brand.
• Lead the conceptualization and execution of creative campaigns and brand initiatives across all media.
• Manage and mentor a team of designers, copywriters, videographers, and other creative professionals.
• Oversee the development of visual identity, brand guidelines, and creative assets.
• Collaborate closely with marketing, product, and sales teams to ensure creative alignment and effectiveness.
• Drive innovation in creative approaches and explore new platforms and technologies.
• Ensure all creative output is of the highest quality, consistent with brand standards, and resonates with target audiences.
• Present creative concepts and strategies to senior leadership and stakeholders.
• Manage creative project timelines and budgets effectively.
• Stay abreast of industry trends, competitive landscape, and emerging creative technologies.

Qualifications:

• Extensive experience in a creative leadership role (e.g., Creative Director, Head of Design, Senior Art Director) within an agency or in-house environment.
• A strong, diverse portfolio showcasing successful brand campaigns, visual design, and creative strategy.
• Demonstrated ability to lead and inspire creative teams.
• Deep understanding of branding principles, design thinking, storytelling, and digital marketing.
• Proficiency in creative software and tools relevant to brand development and digital content creation.
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to think strategically and translate business objectives into creative solutions.
• Experience working effectively in a remote, collaborative team environment.
• Bachelor's degree in Graphic Design, Fine Arts, Marketing, Communications, or a related creative field.

This is a unique opportunity to lead the creative direction of a dynamic brand and make a significant impact on its market presence. Our client offers a competitive salary, excellent benefits, and a fully remote working arrangement. Join our talented team and help shape the future of our brand experience from **Glasgow, Scotland, UK**, or remotely across the UK.

Mid-Weight / Senior Interior Designer – Retail & Brand Experience Location: London Salary: up to £50k, dependent on experience We’re looking for a highly creative Interior Designer (Mid-Weight or Senior) to join a design agency specialising in retail and brand experiences. You’ll help shape engaging spaces that connect brands with audiences, from flagship retail environments to immersive activations, focus/strong experience on sports would be a huge bonus. What You’ll Do Lead design projects from concept through to delivery, ensuring creativity and precision. Use Vectorworks for drawings and documentation, and Cinema 4D to bring ideas to life through 3D visuals and renderings. Develop innovative retail and experiential concepts rooted in brand storytelling and consumer insight. Collaborate with production and fabrication teams to ensure seamless execution. Present ideas confidently to clients and stakeholders. What We’re Looking For 3–7 years’ experience (Mid-Weight) or 7 years (Senior) in retail, experiential, or brand environment design. Strong proficiency in Vectorworks and Cinema 4D . A portfolio that demonstrates experience in creating high-quality retail or branded environments. Excellent communication, collaboration, and presentation skills. Knowledge of production, materials, and installation processes is a plus.

Mid-Weight / Senior Interior Designer – Retail & Brand Experience Location: London Salary: up to £50k, dependent on experience We’re looking for a highly creative Interior Designer (Mid-Weight or Senior) to join a design agency specialising in retail and brand experiences. You’ll help shape engaging spaces that connect brands with audiences, from flagship retail environments to immersive activations, focus/strong experience on sports would be a huge bonus. What You’ll Do Lead design projects from concept through to delivery, ensuring creativity and precision. Use Vectorworks for drawings and documentation, and Cinema 4D to bring ideas to life through 3D visuals and renderings. Develop innovative retail and experiential concepts rooted in brand storytelling and consumer insight. Collaborate with production and fabrication teams to ensure seamless execution. Present ideas confidently to clients and stakeholders. What We’re Looking For 3–7 years’ experience (Mid-Weight) or 7 years (Senior) in retail, experiential, or brand environment design. Strong proficiency in Vectorworks and Cinema 4D . A portfolio that demonstrates experience in creating high-quality retail or branded environments. Excellent communication, collaboration, and presentation skills. Knowledge of production, materials, and installation processes is a plus.

Business Unit: COO, Digital Experience Centre Salary range: £23,500 - £25,000 per annum Location: UK Hybrid - Gosforth / Glasgow area with some remote working Contract Type: Permanent /Full Time Our Team Are you ready to embark on an exciting journey with Virgin Money? As a Customer Experience Advisor (Digital Experience Service Advisor), you'll play a pivotal role in creating rewarding relationships with our customers over the phone. Your mission: to support our customers in accessing our innovative products, services, and digital solutions through inbound conversations. You'll be the friendly voice of Virgin Money, delivering heartfelt service every day. What you’ll be doing • Be the Voice of Virgin Money, Guide customers over the phone, offering extra help and sharing how they can use our digital solutions. • Empower Customers, From navigating mobile and online banking to addressing everyday queries, you'll help customers feel confident in managing their finances. • Assist our Vulnerable Customers By identifying customers who may be vulnerable, you’ll provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forward. • Deliver Exceptional Service, If customer service and doing the right thing are your passions, we want you on our team! • Having brilliant inbound conversations, Develop skills to deliver the right outcomes for our customers. • Build Rapport, Use your excellent communication skills to understand and help customers. • Discover Solutions, Ask the right questions to explain our products, services, and digital applications in a way customers understand. • Thrive in a Fast-Paced Role, Contribute to the overall performance of the department as a keen team player. We need you to have • Strong experience of working within a fast paced, technology-led customer service environment. • Impeccable communication with experience of making in the moment decisions within a Contact Centre environment. • Proven track record of assisting vulnerable customers by asking questions and providing support. • A caring, positive attitude with a genuine desire to exceed our customers’ expectations. • A flexible and positive working approach to suit customer needs and business demands. • Experience of using Microsoft office applications It’s a bonus if you have but not essential • Some financial services experience • Knowledge of banking products Working Hours: Rotational shifts including weekend work (8am-8pm) Hybrid Working: • Enjoy the best of both worlds with our hybrid approach, combining office time in Newcastle (Gosforth) and Glasgow with generous home working options. We value our time together to solve problems, learn, and stay connected. Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. • Up to five extra paid well-being days per year. • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. • Market-leading pension. • Free private medical cover, income protection and life assurance. • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.