50,076 British Gas jobs in the United Kingdom
Customer Service Advisor (Technical Support)
NR1 1HQ Norwich, Eastern
£23000 Annually
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Job Description
Our client, a leading technology solutions provider, is seeking a motivated and technically adept Customer Service Advisor to join their support team in Norwich, Norfolk, UK . This role is focused on providing exceptional technical assistance and resolving customer queries efficiently and effectively. You will be the first point of contact for customers experiencing issues with our client's products or services, requiring a blend of excellent communication skills and a solid understanding of technical concepts. Responsibilities include handling inbound customer calls, emails, and chat inquiries, diagnosing technical problems, guiding customers through troubleshooting steps, escalating complex issues to higher-level support when necessary, and accurately documenting all interactions in the CRM system. The ideal candidate will have prior experience in a customer service or technical support role. A strong aptitude for technology and the ability to quickly learn new software and hardware are essential. Excellent problem-solving skills and a patient, customer-centric approach are paramount. You should possess clear and concise communication skills, both written and verbal, with the ability to explain technical information in an understandable way. Familiarity with ticketing systems and CRM software would be advantageous. This is a challenging yet rewarding role for individuals passionate about helping customers and possessing a keen interest in technology. We offer comprehensive training and ongoing support to ensure your success.
Key Responsibilities:
Key Responsibilities:
- Provide first-line technical support to customers.
- Troubleshoot and resolve customer issues via phone, email, and chat.
- Guide customers through product usage and setup.
- Document customer interactions and resolutions accurately.
- Escalate unresolved issues to appropriate teams.
- Maintain customer satisfaction through effective communication.
- Adhere to service level agreements (SLAs).
- Identify recurring issues and provide feedback for product improvement.
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0
Customer Service & Technical Support Lead
B3 3ND Birmingham, West Midlands
£30000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a proactive and experienced Customer Service & Technical Support Lead to manage and inspire their support team. This role is based in Birmingham, West Midlands, UK , with a hybrid working arrangement, offering flexibility and fostering team collaboration. You will be responsible for overseeing the day-to-day operations of the customer support function, ensuring the delivery of exceptional service and timely resolution of technical issues for our clients' customer base. Your role will involve leading a team of support agents, providing training, setting performance targets, and ensuring adherence to service level agreements (SLAs). You will act as an escalation point for complex customer queries and technical problems, requiring a strong understanding of the company's products or services. Responsibilities include developing and implementing improved support processes, monitoring key performance indicators (KPIs), and generating reports on customer satisfaction and support trends. The ideal candidate will possess excellent leadership and communication skills, with a proven ability to motivate and manage a team. A strong technical aptitude and experience in troubleshooting software or hardware issues are essential. Previous experience in a customer service leadership or team lead role is required, preferably within a technology or service-oriented industry. You should be adept at using customer support platforms (e.g., Zendesk, Salesforce Service Cloud) and possess strong analytical and problem-solving abilities. This is an excellent opportunity to contribute to customer retention and satisfaction by building and leading a high-performing support team.
Key Responsibilities:
Key Responsibilities:
- Lead, manage, and mentor the customer service and technical support team.
- Ensure high levels of customer satisfaction through effective support delivery.
- Manage support queues and ensure timely resolution of customer inquiries and technical issues.
- Serve as an escalation point for complex customer problems.
- Develop and implement best practices for customer support processes.
- Monitor and analyze support KPIs and SLAs, reporting on performance.
- Provide ongoing training and coaching to the support team.
- Identify trends in customer issues and collaborate with other departments to implement solutions.
- Manage customer support tools and systems.
- Contribute to the continuous improvement of the customer experience.
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1
Technical Support Lead (Customer Service)
MK14 5BB Milton Keynes, South East
£35000 Annually
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Posted 1 day ago
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Job Description
Our client is looking for a dedicated and experienced Technical Support Lead to manage their customer service and helpdesk operations in Milton Keynes, Buckinghamshire, UK . The ideal candidate will possess a strong technical aptitude, excellent leadership skills, and a passion for delivering exceptional customer support. You will be responsible for overseeing a team of support specialists, ensuring efficient ticket resolution, and driving improvements in customer satisfaction and service delivery.
Responsibilities:
Responsibilities:
- Lead, train, and mentor a team of technical support specialists, fostering a collaborative and high-performance culture.
- Manage the daily operations of the helpdesk, including ticket allocation, prioritization, and escalation procedures.
- Serve as a point of escalation for complex technical issues, providing expert resolution and guidance.
- Develop and maintain comprehensive knowledge base articles, troubleshooting guides, and FAQs for internal and external use.
- Monitor support queues and team performance metrics, identifying trends and implementing process improvements.
- Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Collaborate with other departments, such as Engineering and Product Development, to resolve customer issues and provide feedback on product improvements.
- Conduct regular team meetings, performance reviews, and provide ongoing coaching.
- Manage and maintain support tools and systems, recommending upgrades or new solutions as needed.
- Stay up-to-date with product updates and technical advancements relevant to the company's offerings.
- Contribute to the strategic planning and development of customer support initiatives.
- Proven experience in a technical support or helpdesk role, with at least 3 years in a leadership or supervisory capacity.
- Strong understanding of IT support principles, operating systems (Windows, macOS), and common software applications.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to effectively manage and motivate a team.
- Experience in developing and delivering technical training is a plus.
- Familiarity with ITIL best practices is desirable.
- A proactive approach to identifying and resolving issues before they impact customers.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service & Technical Support Specialist
CF10 1DA Cardiff, Wales
£25000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Customer Service & Technical Support Specialist to join their growing team in Cardiff, Wales, UK . This role is essential in providing exceptional support to their customer base, resolving inquiries efficiently and effectively. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for troubleshooting technical issues.
Key responsibilities include responding to customer inquiries via phone, email, and live chat, providing timely and accurate information about products and services. You will be tasked with diagnosing and resolving technical problems, guiding customers through troubleshooting steps, and escalating complex issues to the appropriate internal teams when necessary. Maintaining detailed records of customer interactions and resolutions in the CRM system is crucial. You will also contribute to the development of knowledge base articles and FAQs to empower customers and reduce support volume. Proactively identifying trends in customer issues and providing feedback to product development teams to improve user experience will be a key aspect of the role.
The successful candidate should have prior experience in a customer service or technical support role, ideally within a fast-paced environment. A strong understanding of common software applications and a willingness to learn new technologies are essential. Excellent verbal and written communication skills are a must, along with strong problem-solving abilities and a customer-centric approach. The ability to multitask and manage time effectively is important. This hybrid role offers a blend of in-office collaboration and remote flexibility. Join a supportive team dedicated to delivering outstanding customer experiences and contributing to the company's success through excellent service and technical assistance.
Key responsibilities include responding to customer inquiries via phone, email, and live chat, providing timely and accurate information about products and services. You will be tasked with diagnosing and resolving technical problems, guiding customers through troubleshooting steps, and escalating complex issues to the appropriate internal teams when necessary. Maintaining detailed records of customer interactions and resolutions in the CRM system is crucial. You will also contribute to the development of knowledge base articles and FAQs to empower customers and reduce support volume. Proactively identifying trends in customer issues and providing feedback to product development teams to improve user experience will be a key aspect of the role.
The successful candidate should have prior experience in a customer service or technical support role, ideally within a fast-paced environment. A strong understanding of common software applications and a willingness to learn new technologies are essential. Excellent verbal and written communication skills are a must, along with strong problem-solving abilities and a customer-centric approach. The ability to multitask and manage time effectively is important. This hybrid role offers a blend of in-office collaboration and remote flexibility. Join a supportive team dedicated to delivering outstanding customer experiences and contributing to the company's success through excellent service and technical assistance.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service & Technical Support Specialist
B3 3BB Birmingham, West Midlands
£25000 Annually
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Posted 3 days ago
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Job Description
Our client is seeking a highly skilled and customer-focused Customer Service & Technical Support Specialist to join their team in **Birmingham, West Midlands, UK**. This role offers a fully remote working arrangement, allowing you to provide exceptional support from anywhere. You will be the first point of contact for customers, assisting them with product inquiries, troubleshooting technical issues, and ensuring a positive overall experience. The ideal candidate will possess excellent communication skills, a strong technical aptitude, and a passion for problem-solving.
Key Responsibilities:
Required Qualifications:
This is a fantastic opportunity for a motivated individual to join a supportive team and grow their career in technical customer support, with the added benefit of remote flexibility.
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network issues for customers.
- Guide customers through product setup, installation, and usage.
- Accurately document customer interactions, issues, and resolutions in the CRM system.
- Escalate complex technical issues to higher-level support teams when necessary.
- Identify recurring technical problems and provide feedback to the product development team.
- Maintain up-to-date knowledge of company products and services.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Achieve and exceed customer satisfaction targets.
- Build strong relationships with customers by providing timely and effective support.
Required Qualifications:
- Proven experience in a customer service and/or technical support role.
- Strong understanding of common operating systems (Windows, macOS) and networking concepts.
- Excellent troubleshooting and problem-solving skills.
- Exceptional written and verbal communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- A patient, empathetic, and customer-centric attitude.
- Experience with (mention a specific relevant technology, e.g., cloud platforms, SaaS applications) is a plus.
This is a fantastic opportunity for a motivated individual to join a supportive team and grow their career in technical customer support, with the added benefit of remote flexibility.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service & Technical Support Lead
RG1 1EB Reading, South East
£35000 Annually
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Posted 4 days ago
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Job Description
Our client is looking for a dedicated and experienced Customer Service & Technical Support Lead to manage their team in Reading, Berkshire, UK . This role is crucial in ensuring exceptional customer satisfaction and providing timely, effective technical assistance to clients. The Lead will be responsible for overseeing daily operations, mentoring support staff, and implementing best practices to enhance the overall customer experience.
Key responsibilities include managing inbound customer inquiries via phone, email, and live chat; troubleshooting technical issues and providing step-by-step solutions; and escalating complex problems to appropriate departments. You will also be responsible for training new support agents, developing training materials, and monitoring team performance against key metrics such as response times, resolution rates, and customer satisfaction scores. The Lead will contribute to the creation and maintenance of a comprehensive knowledge base and FAQ section on the company website.
This hybrid position requires a blend of strong leadership skills, excellent communication abilities, and a deep understanding of technical support principles. You will work closely with the product development and quality assurance teams to identify recurring issues and provide feedback for product improvements. The ability to remain calm and professional under pressure, whilst motivating your team to deliver outstanding service, is essential. You will also be involved in developing and refining support processes and procedures to improve efficiency and effectiveness.
The ideal candidate will have a proven track record in customer service and technical support, with at least 5 years of experience, including 2 years in a supervisory or leadership role. A strong technical aptitude and the ability to quickly learn and master new software and hardware systems are required. Excellent problem-solving skills, patience, and empathy are crucial for dealing with customer issues. A degree or HND in a relevant field is advantageous, but not essential if equivalent experience can be demonstrated. Join our team and help us maintain our reputation for outstanding customer care.
Key responsibilities include managing inbound customer inquiries via phone, email, and live chat; troubleshooting technical issues and providing step-by-step solutions; and escalating complex problems to appropriate departments. You will also be responsible for training new support agents, developing training materials, and monitoring team performance against key metrics such as response times, resolution rates, and customer satisfaction scores. The Lead will contribute to the creation and maintenance of a comprehensive knowledge base and FAQ section on the company website.
This hybrid position requires a blend of strong leadership skills, excellent communication abilities, and a deep understanding of technical support principles. You will work closely with the product development and quality assurance teams to identify recurring issues and provide feedback for product improvements. The ability to remain calm and professional under pressure, whilst motivating your team to deliver outstanding service, is essential. You will also be involved in developing and refining support processes and procedures to improve efficiency and effectiveness.
The ideal candidate will have a proven track record in customer service and technical support, with at least 5 years of experience, including 2 years in a supervisory or leadership role. A strong technical aptitude and the ability to quickly learn and master new software and hardware systems are required. Excellent problem-solving skills, patience, and empathy are crucial for dealing with customer issues. A degree or HND in a relevant field is advantageous, but not essential if equivalent experience can be demonstrated. Join our team and help us maintain our reputation for outstanding customer care.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service & Technical Support Specialist
PL1 1AH Plymouth, South West
£25000 Annually
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Posted 5 days ago
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Job Description
Our client, a leading provider of innovative software solutions, is seeking a motivated and customer-centric Customer Service & Technical Support Specialist to join their dynamic team. This fully remote role offers the exciting opportunity to assist clients in resolving technical issues and ensuring their satisfaction with our products. You will be the first point of contact for customers, providing expert troubleshooting, guidance, and support via phone, email, and chat. The ideal candidate is passionate about technology, possesses excellent communication skills, and thrives in a fast-paced, problem-solving environment. This is a remote-first position, allowing you to work from home anywhere in the UK.
Key Responsibilities:
Qualifications and Skills:
This role offers a competitive salary, opportunities for professional development, and the chance to work with a cutting-edge technology product. Our client is committed to providing exceptional customer support and fostering a positive remote work culture. Join us and be a vital link between our company and our valued customers, ensuring their success and satisfaction.
Key Responsibilities:
- Respond to customer inquiries and technical issues via multiple channels (phone, email, chat, ticketing system) in a timely and professional manner.
- Troubleshoot and diagnose software and hardware issues, providing clear, concise solutions to customers.
- Guide customers through product features, functionalities, and best practices.
- Escalate complex technical issues to appropriate internal teams (e.g., development, engineering) and follow up to ensure resolution.
- Document customer interactions, issues, and resolutions accurately within the CRM/ticketing system.
- Create and update knowledge base articles, FAQs, and troubleshooting guides to empower customers and internal teams.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Proactively identify opportunities to improve the customer experience and enhance product usability.
- Stay current with product updates, new features, and technical documentation.
- Assist with onboarding new customers and providing initial training on product usage.
- Contribute to a positive and collaborative team environment.
- Manage customer expectations effectively and ensure high levels of customer satisfaction.
- Adhere to service level agreements (SLAs) and company support policies.
Qualifications and Skills:
- Proven experience in a customer service or technical support role, preferably within the software industry.
- Excellent troubleshooting and problem-solving skills, with a logical approach to diagnosing issues.
- Strong understanding of software applications and computer systems.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency in using CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to manage multiple inquiries simultaneously and prioritise effectively.
- Patience, empathy, and a customer-first attitude.
- Ability to work independently and manage time effectively in a remote work setting.
- High school diploma or equivalent; a technical certification or degree is a plus.
- Experience with remote support tools.
- Fluency in English is essential; additional languages are a bonus.
This role offers a competitive salary, opportunities for professional development, and the chance to work with a cutting-edge technology product. Our client is committed to providing exceptional customer support and fostering a positive remote work culture. Join us and be a vital link between our company and our valued customers, ensuring their success and satisfaction.
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6
Customer Service Representative - Technical Support
CF10 1AA Cardiff, Wales
£24000 Annually
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Posted 5 days ago
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Job Description
Our client, a rapidly expanding technology solutions provider, is seeking dedicated and technically adept Customer Service Representatives to join their dynamic team. This role is essential in providing exceptional support to our diverse customer base, resolving technical issues, and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, a patient and empathetic approach, and a solid understanding of common technical problems related to software and hardware. You will be the first point of contact for customers seeking assistance, guiding them through troubleshooting steps and providing effective solutions. This hybrid role offers a blend of remote work and on-site collaboration, providing flexibility whilst fostering team cohesion and access to on-site resources.
Key Responsibilities:
Qualifications:
This hybrid role is based in Cardiff, Wales, UK , requiring a balance of remote work and in-office attendance. Our client values a collaborative team spirit and offers a supportive environment for professional growth.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat, providing timely and accurate technical support.
- Diagnose and resolve a wide range of technical issues, including software installation, configuration, network connectivity, and hardware malfunctions.
- Guide customers through step-by-step troubleshooting processes, patiently explaining technical concepts in an easily understandable manner.
- Escalate complex or unresolved issues to higher-level support teams or technical specialists when necessary.
- Document all customer interactions, technical issues, and resolutions accurately in the CRM system.
- Contribute to the development and maintenance of the knowledge base, creating FAQs and troubleshooting guides.
- Identify trends in customer issues and provide feedback to the product development team for potential improvements.
- Educate customers on product features and best practices to enhance their user experience.
- Maintain a high level of customer satisfaction through professional and courteous service.
- Adhere to service level agreements (SLAs) and departmental key performance indicators (KPIs).
- Collaborate effectively with team members in both remote and on-site capacities.
Qualifications:
- Proven experience in a customer service or technical support role.
- Strong understanding of computer hardware, software, operating systems (Windows/macOS), and basic networking concepts.
- Excellent verbal and written communication skills, with the ability to explain technical information clearly.
- Exceptional listening and problem-solving skills.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency with CRM software and ticketing systems.
- Familiarity with remote support tools is a plus.
- A willingness to learn and adapt to new technologies and products.
This hybrid role is based in Cardiff, Wales, UK , requiring a balance of remote work and in-office attendance. Our client values a collaborative team spirit and offers a supportive environment for professional growth.
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7
Customer Service & Technical Support Specialist
ST1 1BB Staffordshire, West Midlands
£28000 Annually
WhatJobs
Posted 6 days ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Service & Technical Support Specialist to join their fully remote team. In this vital role, you will be the primary point of contact for customers, providing exceptional support, troubleshooting technical issues, and ensuring a positive customer experience. This position is ideal for individuals who are passionate about helping others, possess strong problem-solving skills, and thrive in a remote work environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and provide support via phone, email, and live chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to the company's products or services.
- Guide customers through step-by-step solutions for software, hardware, or account-related problems.
- Escalate complex technical issues to higher-level support teams or relevant departments when necessary.
- Document all customer interactions, troubleshooting steps, and resolutions accurately in the CRM system.
- Develop and maintain a deep understanding of the company's products and services to provide comprehensive support.
- Contribute to the creation and maintenance of a knowledge base, FAQs, and self-help resources.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Proactively identify opportunities to improve the customer experience and service delivery.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 3 years of experience in customer service, technical support, or a related role.
- Proven ability to troubleshoot technical problems and provide effective solutions.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly to non-technical users.
- Strong interpersonal skills and a patient, customer-centric approach.
- Proficiency in using helpdesk software, CRM systems, and common office productivity tools.
- Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
- Strong organizational skills and attention to detail.
- A passion for customer satisfaction and a commitment to resolving issues efficiently.
- Familiarity with (mention a specific technology/product area if applicable, e.g., SaaS platforms, hardware troubleshooting) is advantageous.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service & Technical Support Specialist
MK9 1 Milton Keynes, South East
£25000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology solutions provider, is seeking a dedicated and technically proficient Customer Service & Technical Support Specialist to join their team. This role plays a vital part in ensuring our clients receive exceptional support and timely resolution to their technical queries. You will be responsible for providing first-line technical assistance to customers, troubleshooting software and hardware issues, and guiding users through product functionalities. A key aspect of the role involves diagnosing and resolving technical problems efficiently, escalating complex issues to senior support teams when necessary. Maintaining accurate records of customer interactions and technical issues using CRM systems will be essential. You will also contribute to the development of our knowledge base by creating and updating support articles and FAQs. Proactive communication with customers to keep them informed of issue progress and resolution is paramount. The ideal candidate will possess strong technical aptitude, a solid understanding of IT systems and common software applications. Excellent communication and interpersonal skills are required, with the ability to explain technical concepts clearly to non-technical users. Customer-centricity and a passion for problem-solving are essential. This role offers a hybrid working model, allowing you to work a combination of remote and in-office days at our Milton Keynes, Buckinghamshire, UK location. Strong organisational skills and the ability to manage multiple support tickets effectively are crucial. This is an excellent opportunity to develop your career in technical support within a supportive and dynamic environment.
This advertiser has chosen not to accept applicants from your region.
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