654 Burberry jobs in the United Kingdom

As our Brand Ambassador, you are the face of Stressless® and are responsible for providing a complete shopping experience for our customers. Your focus is to create a friendly, welcoming and inclusive atmosphere where customers can immerse themselves in a smooth and relaxing brand experience. You are responsible for providing the highest levels of customer service, demonstrating exceptional product knowledge and building lasting relationships with customers.

KEY RESPONSIBILITIES

·   Responsible for the daily store operations

·   Provides excellent customer service and maintains a pleasant shopping environment consistent with our brand image

·   Demonstrating Stressless® products in a way that highlights the brand values and emphasises the advantages of our range over similar products.

·   Using the app to help customers configure their perfect Stressless® furniture.

·   Establish regular contacts with existing and potential customers, maintaining healthy customer relationships (phone, email, post, mailing lists, etc.).

·   Completing sales, processing orders, and taking payments using electronic ePOS software.

·   Manages customer enquiries, feedback and after-sales matters

·   Keeping customers updated about the progress of their orders.

·   Working closely with colleagues from the store and head office, communicating effectively to ensure the smooth operation of the store.

·   Maintaining the immaculate appearance of store display, assisting in display changes and store merchandising.

·   Keeping all store areas tidy and clean. Daily refreshing of store display and spot-cleaning when necessary.

·   Other duties as assigned

IDEAL CANDIDATE

·   A motivated self-starter who carries out their tasks willingly

·   Good communicator, both verbal and written

·   Ready to work on a rota pattern that includes weekends

·   Constantly working to improve product knowledge and awareness of competitors

·   Speaks additional languages – multilingual candidates are highly valued for enhancing customer experience

·   Well presented, maintaining a professional image by staying well-groomed and smart

·   Experience in high ticket or luxury retail will be an advantage

COMPANY BENEFITS

·   Competitive salary

·   Staff discount

·   Pension scheme

·   20 days holiday increasing to 25 with length of service

·   Opportunities for career progression and personal development

As our Brand Ambassador, you are the face of Stressless® and are responsible for providing a complete shopping experience for our customers. Your focus is to create a friendly, welcoming and inclusive atmosphere where customers can immerse themselves in a smooth and relaxing brand experience. You are responsible for providing the highest levels of customer service, demonstrating exceptional product knowledge and building lasting relationships with customers.

KEY RESPONSIBILITIES

·   Responsible for the daily store operations

·   Provides excellent customer service and maintains a pleasant shopping environment consistent with our brand image

·   Demonstrating Stressless® products in a way that highlights the brand values and emphasises the advantages of our range over similar products.

·   Using the app to help customers configure their perfect Stressless® furniture.

·   Establish regular contacts with existing and potential customers, maintaining healthy customer relationships (phone, email, post, mailing lists, etc.).

·   Completing sales, processing orders, and taking payments using electronic ePOS software.

·   Manages customer enquiries, feedback and after-sales matters

·   Keeping customers updated about the progress of their orders.

·   Working closely with colleagues from the store and head office, communicating effectively to ensure the smooth operation of the store.

·   Maintaining the immaculate appearance of store display, assisting in display changes and store merchandising.

·   Keeping all store areas tidy and clean. Daily refreshing of store display and spot-cleaning when necessary.

·   Other duties as assigned

IDEAL CANDIDATE

·   A motivated self-starter who carries out their tasks willingly

·   Good communicator, both verbal and written

·   Ready to work on a rota pattern that includes weekends

·   Constantly working to improve product knowledge and awareness of competitors

·   Speaks additional languages – multilingual candidates are highly valued for enhancing customer experience

·   Well presented, maintaining a professional image by staying well-groomed and smart

·   Experience in high ticket or luxury retail will be an advantage

COMPANY BENEFITS

·   Competitive salary

·   Staff discount

·   Pension scheme

·   20 days holiday increasing to 25 with length of service

·   Opportunities for career progression and personal development

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach & Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

Primary Purpose:
Brand Ambassadors (BA) represent Tapestry's iconic brands—Coach and Kate Spade New York—driving sales and delivering exceptional service within a department store environment. Reporting to the Senior Regional Brand Ambassador (SRBA), BAs embody Tapestry's values and business priorities on the shopfloor, provide insightful feedback, foster meaningful customer interactions, and ensure our customers have a seamless, elevated shopping experience.

We are looking for a Brand Ambassador to join us in John Lewis & Partners Oxford Street, London and play a key role in enhancing the customer experience, driving omnichannel strategies, and identifying new initiatives to support ongoing brand growth and development. The BA will collaborate closely with Tapestry teams, host store management, personal shopping, in-store marketing, and wider shopfloor teams.

Please note, this is a full-time (40 hours per week) 12-month fixed-term contract.
The successful individual will leverage their proficiency in Retail Customer Service to:
Customer Service

• Provide a seamless and elevated customer experience, staying up to date with brand training, tools, and resources to maintain high service standards
• Proactively generate ideas for clienteling and in-store events, supporting and co-hosting activations that drive engagement and sales
• Develop strong relationships with local retail partners to gain insights into customer demographics, profiling, and emerging brand opportunities. Attend local brand events to deepen understanding of key business priorities and market trends

Sales

• Monitor and analyse store performance against targets, ensuring goals are met or exceeded. Where necessary, compile and present actionable plans to the SRBA. Regularly track trade performance to ensure alignment with expectations
• Foster strong relationships with department store management teams to enhance brand visibility and customer loyalty. Communicate and implement business initiatives, acting as a key liaison between the host store and SRBA
• Observe in-store activity and identify growth opportunities, including potential for new activations, local events, or omni-channel customer engagement initiatives

Visual Merchandising

• Execute visual merchandising (VM) directives within the host store, ensuring new season collections are prominently displayed and aligned with delivery schedules
• Apply VM guidelines effectively during markdown periods, maintaining consistency with regional visual standards and ensuring a cohesive brand presentation
• Cultivate a strong working relationship with the Regional VM Manager, regularly sharing visual updates and seeking feedback to continuously enhance VM skills and execution

Operations

• Oversee product deliveries and replenishment, ensuring back-of-house areas are clean, organised, and well-maintained. Escalate any operational concerns to the SRBA as needed
• Complete trade reports promptly, ensuring key product insights and callouts are communicated clearly and efficiently to the SRBA and Wholesale Sales team
• Collaborate with the SRBA to coordinate effective shopfloor coverage, ensuring optimal staffing levels to support business needs and customer experience

The Accomplished Individual Will Possess

• Minimum of two years' experience in a retail environment, with a proven track record of delivering results
• Available to work varied hours as required by the store and Tapestry, including evenings, weekends, and bank holidays
• Familiarity with department store operations, including customer service, merchandising, and sales strategies
• Strong communication, organisational, and analytical skills
• Knowledge of current industry trends and the ability to apply insights to enhance business outcomes
• Highly self-motivated, with a strategic mindset and a proactive approach to business development
• Collaborative team player, passionate about contributing to a positive team culture and achieving shared goals

What Tapestry Can Offer You

• 28 days holiday
• Multi brand discount up to 50% off Coach & Kate Spade New York
• Free 24/7 support for family building, fertility and menopause with Maven
• Employee Assistance Program
• Employer Pension contribution
• Gym and fitness product discount
• 1 Paid Volunteering Day per year and opportunities to volunteer with global projects
• Learning & development and career progression opportunities
• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council

Our Competencies for All Employees

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc.

*INTRODUCTION *
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

Job Purpose
We have two Global Merchandise Planning Assistant Positions (Replenishment)
that will support all replenishment planning activities globally within Burberry's global planning organisation. They will embody the Burberry values and contribute to a culture of innovation and collaboration.

Responsible For

• Assessing the Global Replenishment forecasts for their Division/Areas, and creating a culture of accountability for forecast accuracy.
• Maintaining the Global board line cards for Replenishment items and ensuring adherence to the Replenishment monthly critical path.
• Collaborating with a designated Region to identify and maximise opportunities in Replenishment products.
• Determining long range forecasting to support some key vendor strategies.

Responsibilities
Replenishment Operational Management:

• Assisting in the Global Single Pool of Inventory, including forecasting future procurement by size and weekly Single Pool Stock allocations to regional contracts.
• Accountable for communication to the Regions on weekly allocation and stock drops.
• Partnering with Region to define optimal A&R parameters, driving global alignment, championing a unique relationship with an assigned Region whilst covering their product areas for all.
• Alongside Planner, responsible for assessing the Global Replenishment line cards and ensuring adherence to global Weeks of Cover targets for both store and hub.
• Alongside Planner, responsible for driving the Global Replenishment Buy process across all lines actualising against seasonal plans.
• Assists in preparation of insightful commercial analyses to highlight missed opportunities and hindsight for future collection guidance/development particularly with respect for regional ranging.
• Assist other Replenishment Planners on coordinating regular free stock drops to optimise replenishment inventory.
• Assisting in forecasting and planning Replenishment margin for Input into the Seasonal Plans.

Global Line Card Management

• Responsible for maintaining parametres within Global Line Card across all Replenishment options, including addition and removals, seasonal set-up, link line management.
• Responsible to reviewing Replenishment sized procurement, drive SPI allocation to Regions.
• Responsible for building and maintaining any necessary line card functionality to ensure optimum process and changes in business process.
• Responsible for reviewing trading and buy summaries across the line card which flag anomalies versus centrally defined Hub WOC, Mins and Maxes.
• Responsible for updating Training documentation and driving ongoing training on Line cards across the regions.
• Responsible for maintain good working relationship with IT to ensure data inputs into the Replenishment Line Cards are sustainable and fit for purpose.

*PERSONAL PROFILE *

• Demonstrated experience in a global planning role in a commercial and luxury environment at an Assistant / Allocator level.
• Demonstrated experience across replenishment buy process.
• Customer-oriented approach to problem solving
• Well-developed communication skills, with the ability to build positive working relationships with cross-functional teams.
• Exceptional attention to detail and analytical skills.
• Experience with SAP would be advantageous.

*MEASURES OF SUCCESS
FOOTER *
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: United Kingdom | Not Applicable | London | GLOBAL PLANNING | MERCHANDISING, PLANNING & INVENTORY | n/a |