38 Business Administration jobs in Hillington

Celtic Football Club is one of the most iconic and successful football clubs in the world. With a global fanbase and footprint, based in Glasgow, Celtic has a proud heritage rooted in community, success, and social responsibility.

In addition to the Men’s, Women’s, B team and Academy footballing operations driving performance on the pitch, the Club’s business operations off the pitch provide for the Club’s supporters and the overall development of the Club, including matchday operations, retail, hospitality and stadium operations.

Celtic is deeply engaged in charitable and community work through the Celtic FC Foundation, which delivers projects supporting education, health, social inclusion, and poverty alleviation locally and internationally. This commitment to making a difference is at the heart of everything the Club does.

The Opportunity

The opportunity has arisen to join Celtic in the role of Head of Business Operations.

This role is fundamental to ensuring that supporter services are delivered in a way which ensures world class supporter service is in place.

It will encompass a broad range of supporter services including the oversight of all retail operations, ticketing, hospitality sales, and stadium services.

The individual will play a key role in ensuring our supporters are able to share in the success and experience of being part of Celtic through multi-channel engagement across the Club.

The Head of Business Operations will drive not only performance and development across each of these areas but also lead on the improvement of supporter service frameworks to ensure a seamless supporter experience across all areas of the Football Club, all in line with the Club’s strategy and commitment to continuous improvement.

Role Responsibilities

As Head of Business Operations, you will lead the overall team to drive an effective, supportive and engaging function to deliver world class supporter services.

This pivotal role will be responsible for driving supporter service and commercial performance and growth across these key supporter services.

Specifically, the individual will be responsible for leading:

• The operational and commercial management and growth of all retail outlets including club shops, e-commerce, and other concessionary outlets.
• The operational and commercial management of all ticketing operations, ticketing platforms and activities associated with key revenue generating matchday operations.
• The continued development of a first-class hospitality offering and the commercial growth of this.
• Development and management of Stadium services, including the non-match day restaurants, stadium tours/experiences and events.
• Management and oversight of the overall supporter service operation, working closely with the Executive to ensure the highest level of supporter service.
• Leading continuous improvement initiatives that enhance engagement, wellbeing and productivity, with a people-focused approach, aligning with the Club’s status as an employer of choice.

Candidate Experience Required

The ideal candidate will be a highly numerate commercially astute customer-oriented leader, with a passion for continuous improvement and a strong understanding of best practices within customer operations.

They will possess most of the following career experience:

• An ability to analyse key business drivers in a diverse range of business operations to understand profitability and performance metrics with a view to driving continuous improvement.
• A proven track record in multi-channel customer operations and evidence of improving the overall customer experience in an integrated manner.
• Experience in a fast-paced, high-profile, complex and large-scale business environment (retail, hospitality, sport, entertainment, or complex commercial organisation would be desirable but consideration will be given to other sectors where appropriate).
• Extensive knowledge and experience of integrated customer service systems, platforms and operating systems.
• A strong financial awareness and commercial acumen is essential for this role.
• Experience of delivering customer services through 3rd party services and partnerships.
• Demonstrated ability to support and influence at Board/Exec level and build cross-functional partnerships.

In addition, they will bring the following personal qualities:

• A people-first leader with integrity, empathy, and emotional intelligence.
• Commercially astute and resilient under pressure in a dynamic, high-performance setting.
• Passionate about inclusion, development, and values-based leadership.
• Excellent communication, interpersonal and negotiation skills.
• A natural collaborator with the confidence to challenge and support at senior level.
• High level of discretion and professionalism.
• A relevant Business Management (or equivalent) qualification or degree is desirable.

How to Apply

To arrange a confidential discussion or to submit an application, please contact Megan Shearer at:

+44 (0)

Celtic Football Club is one of the most iconic and successful football clubs in the world. With a global fanbase and footprint, based in Glasgow, Celtic has a proud heritage rooted in community, success, and social responsibility.

In addition to the Men’s, Women’s, B team and Academy footballing operations driving performance on the pitch, the Club’s business operations off the pitch provide for the Club’s supporters and the overall development of the Club, including matchday operations, retail, hospitality and stadium operations.

Celtic is deeply engaged in charitable and community work through the Celtic FC Foundation, which delivers projects supporting education, health, social inclusion, and poverty alleviation locally and internationally. This commitment to making a difference is at the heart of everything the Club does.

The Opportunity

The opportunity has arisen to join Celtic in the role of Head of Business Operations.

This role is fundamental to ensuring that supporter services are delivered in a way which ensures world class supporter service is in place.

It will encompass a broad range of supporter services including the oversight of all retail operations, ticketing, hospitality sales, and stadium services.

The individual will play a key role in ensuring our supporters are able to share in the success and experience of being part of Celtic through multi-channel engagement across the Club.

The Head of Business Operations will drive not only performance and development across each of these areas but also lead on the improvement of supporter service frameworks to ensure a seamless supporter experience across all areas of the Football Club, all in line with the Club’s strategy and commitment to continuous improvement.

Role Responsibilities

As Head of Business Operations, you will lead the overall team to drive an effective, supportive and engaging function to deliver world class supporter services.

This pivotal role will be responsible for driving supporter service and commercial performance and growth across these key supporter services.

Specifically, the individual will be responsible for leading:

• The operational and commercial management and growth of all retail outlets including club shops, e-commerce, and other concessionary outlets.
• The operational and commercial management of all ticketing operations, ticketing platforms and activities associated with key revenue generating matchday operations.
• The continued development of a first-class hospitality offering and the commercial growth of this.
• Development and management of Stadium services, including the non-match day restaurants, stadium tours/experiences and events.
• Management and oversight of the overall supporter service operation, working closely with the Executive to ensure the highest level of supporter service.
• Leading continuous improvement initiatives that enhance engagement, wellbeing and productivity, with a people-focused approach, aligning with the Club’s status as an employer of choice.

Candidate Experience Required

The ideal candidate will be a highly numerate commercially astute customer-oriented leader, with a passion for continuous improvement and a strong understanding of best practices within customer operations.

They will possess most of the following career experience:

• An ability to analyse key business drivers in a diverse range of business operations to understand profitability and performance metrics with a view to driving continuous improvement.
• A proven track record in multi-channel customer operations and evidence of improving the overall customer experience in an integrated manner.
• Experience in a fast-paced, high-profile, complex and large-scale business environment (retail, hospitality, sport, entertainment, or complex commercial organisation would be desirable but consideration will be given to other sectors where appropriate).
• Extensive knowledge and experience of integrated customer service systems, platforms and operating systems.
• A strong financial awareness and commercial acumen is essential for this role.
• Experience of delivering customer services through 3rd party services and partnerships.
• Demonstrated ability to support and influence at Board/Exec level and build cross-functional partnerships.

In addition, they will bring the following personal qualities:

• A people-first leader with integrity, empathy, and emotional intelligence.
• Commercially astute and resilient under pressure in a dynamic, high-performance setting.
• Passionate about inclusion, development, and values-based leadership.
• Excellent communication, interpersonal and negotiation skills.
• A natural collaborator with the confidence to challenge and support at senior level.
• High level of discretion and professionalism.
• A relevant Business Management (or equivalent) qualification or degree is desirable.

How to Apply

To arrange a confidential discussion or to submit an application, please contact Megan Shearer at:

+44 (0)

• Partner with business leaders to understand their strategic goals and translate them into effective HR strategies and solutions.
• Provide expert advice and support on complex employee relations issues, including disciplinary actions, grievances, and performance management.
• Lead talent management initiatives, including succession planning, workforce planning, and talent development programs.
• Facilitate organizational change initiatives, ensuring smooth transitions and effective employee communication.
• Collaborate with the broader HR team to ensure consistent implementation of HR policies and procedures.
• Develop and deliver HR training programs for managers and employees.
• Analyze HR data and metrics to identify trends and recommend proactive solutions.
• Ensure compliance with all relevant employment laws and regulations across various jurisdictions.
• Support recruitment and onboarding processes for key roles within assigned business units.
• Foster a positive and inclusive workplace culture.
• Manage HR projects as assigned, ensuring timely and successful completion.
• Act as a change agent, coaching leaders and employees through evolving business needs.

• Bachelor's degree in Human Resources, Business Administration, or a related field. CIPD qualification is highly desirable.
• Minimum of 7 years of progressive experience in Human Resources, with at least 3 years in a Senior HR Business Partner role.
• Proven experience supporting global or multi-site operations.
• In-depth knowledge of employment law, HR best practices, and organizational development principles.
• Strong understanding of talent management, compensation & benefits, and employee relations.
• Exceptional communication, interpersonal, and influencing skills.
• Demonstrated ability to build strong relationships with stakeholders at all levels.
• Strategic thinking and problem-solving capabilities.
• Proficiency in HRIS systems and MS Office Suite.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Experience working with diverse employee populations and navigating cross-cultural nuances.

• Partner with business leaders to develop and execute strategic HR initiatives.
• Provide expert guidance on employee relations, conflict resolution, and disciplinary matters.
• Oversee talent management processes, including succession planning and leadership development.
• Support performance management cycles, including goal setting and performance reviews.
• Advise on compensation and benefits strategies to ensure market competitiveness and internal equity.
• Drive employee engagement and culture initiatives.
• Manage HR compliance with relevant legislation and regulations.
• Support organisational design and change management initiatives.
• Develop and deliver HR training programs for managers and employees.
• Act as a key resource for HR policies and procedures.

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 8 years of progressive HR experience, with a significant portion as an HR Business Partner.
• Strong knowledge of employment law and HR best practices.
• Proven experience in talent management, employee relations, and organisational development.
• Excellent communication, influencing, and stakeholder management skills.
• Ability to work independently and strategically in a remote environment.
• CIPD qualification or equivalent is highly desirable.
• Experience supporting global or multi-site operations is a plus.

• Manage complex executive calendars and schedule appointments.
• Coordinate domestic and international travel logistics, including flights, accommodation, and visas.
• Prepare, edit, and proofread correspondence, reports, and presentations.
• Screen and prioritize incoming communications, handling them appropriately.
• Organise and manage virtual meetings, including preparing agendas and taking minutes.
• Maintain confidential files and records with meticulous attention to detail.
• Process expense reports and manage budget-related administrative tasks.
• Act as a liaison between executives and internal/external stakeholders.
• Undertake special projects and ad-hoc administrative duties as assigned.
• Anticipate the needs of executives and proactively offer support.

• Proven experience as an Executive Assistant or in a similar administrative role supporting senior management.
• Exceptional organisational and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or Google Workspace.
• Excellent written and verbal communication skills.
• Ability to handle confidential information with discretion.
• Strong problem-solving skills and a proactive attitude.
• Experience with virtual collaboration tools (e.g., Zoom, Teams, Slack).
• Ability to work independently and manage multiple priorities in a remote setting.
• High level of professionalism and attention to detail.

• Managing and coordinating executive calendars, scheduling meetings and appointments efficiently.
• Arranging domestic and international travel, including flights, accommodation, and visa applications.
• Preparing and editing correspondence, reports, presentations, and other documents.
• Acting as a primary point of contact for internal and external stakeholders, screening calls and managing inquiries.
• Processing expense reports and managing departmental budgets.
• Organising and managing events, conferences, and workshops.
• Maintaining and improving office systems, including filing, record-keeping, and data management.
• Conducting research and compiling data for various projects.
• Providing general administrative support to the executive team, including ad-hoc tasks.

• Screening and directing phone calls and emails to the appropriate personnel.
• Managing and maintaining executives' schedules, appointments, and travel arrangements.
• Preparing and editing correspondence, communications, presentations, and other documents.
• Organizing and coordinating meetings, including booking venues and catering.
• Filing and retrieving documents, records, and reports.
• Conducting research on vendors and suppliers.
• Assisting with the onboarding process for new employees.
• Maintaining office tidiness and functionality.
• Providing general administrative support to all employees.