2,323 Business Goals jobs in the United Kingdom
Director, Corporate Business Development & Strategy
London, London
L3Harris
Posted 9 days ago
Job Viewed
Job Description
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Title: Director, Business and Development
Business Card Title: Director, Corporate UK Business Development and Strategy
Job Code: BDM7
Job Location: L3Harris UK Corporate Office, London
Job Description:
This senior-level role is responsible for leading business development, sales, and strategic growth initiatives for L3Harris across the United Kingdom. As a key member of the Corporate International Government and Customer Relations team, the role focuses on identifying new market opportunities, managing strategic partnerships, and shaping corporate strategy to position L3Harris as a leader in the aerospace and defence sector. It requires close collaboration with senior leadership, UK government agencies, and industry partners to ensure alignment with customer needs, regulatory requirements, and evolving market trends.
Responsibilities:
· Lead new business development and growth initiatives for L3Harris in the United Kingdom.
· Partner with UK business segment and sector leadership, and landed businesses, to grow market share and support all business development and sales activities in line with Annual Operating Plans (AOP) and strategic objectives.
· Represent L3Harris with senior officials from MoD, GCHQ, other UK government agencies, and Members of Parliament demonstrating in-depth knowledge of L3Harris' portfolios and capabilities.
· Develop and implement strategies to expand the UK customer base, driving profitable growth in line with company vision and business plans.
· Collaborate across the Corporate International team to align global best practices with UK market objectives.
· Enable regional business unit annual bookings, sales targets, and pipeline development goals.
· Serve as the 'voice of the customer' to inform future product and technology roadmaps.
· Demonstrate L3Harris values of Excellence, Integrity, and Respect.
· Establish and maintain KPIs to continuously improve business development processes and outcomes.
Essential Requirements:
· Bachelor's degree with a minimum of 15 years, or graduate degree with at least 13 years of experience in business development and growth within the defence and security sectors.
· Proven experience engaging with international customers and navigating diverse business cultures.
· Deep understanding of UK defence and security customer requirements and user needs related to the L3Harris portfolio.
· Market-driven mindset with strong skills in market assessment, competitive analysis, and relationship development.
· Demonstrated success in designing and executing winning business development campaigns, capture plans, and complex sales closures.
· Ability and willingness to travel within the UK and internationally as needed.
· Established network of customer and industry contacts across all relevant UK defence domains.
· In-depth knowledge of UK capability acquisition programmes and associated procurement processes.
· Strong presence, negotiation skills, and executive-level communication abilities.
· Extensive experience working with UK Government, MoD, GCHQ, and related agencies, with up-to-date knowledge of UK defence sector priorities and procurement strategies.
L3Harris Technologies is proud to be an Equal Opportunity Employer. We are committed to maintaining a workplace that is free from unlawful discrimination and offers equal opportunities for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Title: Director, Business and Development
Business Card Title: Director, Corporate UK Business Development and Strategy
Job Code: BDM7
Job Location: L3Harris UK Corporate Office, London
Job Description:
This senior-level role is responsible for leading business development, sales, and strategic growth initiatives for L3Harris across the United Kingdom. As a key member of the Corporate International Government and Customer Relations team, the role focuses on identifying new market opportunities, managing strategic partnerships, and shaping corporate strategy to position L3Harris as a leader in the aerospace and defence sector. It requires close collaboration with senior leadership, UK government agencies, and industry partners to ensure alignment with customer needs, regulatory requirements, and evolving market trends.
Responsibilities:
· Lead new business development and growth initiatives for L3Harris in the United Kingdom.
· Partner with UK business segment and sector leadership, and landed businesses, to grow market share and support all business development and sales activities in line with Annual Operating Plans (AOP) and strategic objectives.
· Represent L3Harris with senior officials from MoD, GCHQ, other UK government agencies, and Members of Parliament demonstrating in-depth knowledge of L3Harris' portfolios and capabilities.
· Develop and implement strategies to expand the UK customer base, driving profitable growth in line with company vision and business plans.
· Collaborate across the Corporate International team to align global best practices with UK market objectives.
· Enable regional business unit annual bookings, sales targets, and pipeline development goals.
· Serve as the 'voice of the customer' to inform future product and technology roadmaps.
· Demonstrate L3Harris values of Excellence, Integrity, and Respect.
· Establish and maintain KPIs to continuously improve business development processes and outcomes.
Essential Requirements:
· Bachelor's degree with a minimum of 15 years, or graduate degree with at least 13 years of experience in business development and growth within the defence and security sectors.
· Proven experience engaging with international customers and navigating diverse business cultures.
· Deep understanding of UK defence and security customer requirements and user needs related to the L3Harris portfolio.
· Market-driven mindset with strong skills in market assessment, competitive analysis, and relationship development.
· Demonstrated success in designing and executing winning business development campaigns, capture plans, and complex sales closures.
· Ability and willingness to travel within the UK and internationally as needed.
· Established network of customer and industry contacts across all relevant UK defence domains.
· In-depth knowledge of UK capability acquisition programmes and associated procurement processes.
· Strong presence, negotiation skills, and executive-level communication abilities.
· Extensive experience working with UK Government, MoD, GCHQ, and related agencies, with up-to-date knowledge of UK defence sector priorities and procurement strategies.
L3Harris Technologies is proud to be an Equal Opportunity Employer. We are committed to maintaining a workplace that is free from unlawful discrimination and offers equal opportunities for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
This advertiser has chosen not to accept applicants from your region.
0
Business Process & Data Strategy Advisor
Isleworth, London
Comcast
Posted 4 days ago
Job Viewed
Job Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
**Job Summary**
The BPE Advisor supports business architecture and process mapping efforts, working closely with Tech and Fin Ops Audit teams to prepare for upcoming audits across Comcast Corporate, Cable, Sky, and/or NBCU. This role will be focused on Sky and helps identify data structures, understand system relationships, and clarify business rules to support audit planning. The Advisor also contributes to data and process improvement projects that enhance risk management, governance, and operational efficiency.
**Job Description**
**Job Description**
Core Responsibilities
- Collaborates with Internal Audit Teams on understanding the complexities and unique risks of upcoming audits and what may be unique to those businesses.
- Investigates, documents, clarifies, and connects business process architecture to related systems, policies, and data. Use methodical yet collaborate approach in each upcoming audit engagement to map current state processes and system architecture as they relate to controls that business unit leaders use or need to manage their businesses.
- Facilitates process and business architecture discussions with all levels of Company management. Keep peers and the Internal Auditor leaders informed of important issues as they arise.
- Collaborates with the rest of the Data team on connecting to systems across Comcast, sampling and analyzing data, interpreting data relationships within and across systems, and propose data deliverables that can support upcoming testing.
- Ensures all data is secure and follows company policies regarding data classification.
- Ensures process, systems, data lineage, and analytics documentation is developed timely and with high quality.
- Supports the coordination of multiple projects with varying complexity to help execute the audit plan and respond to specific requests from Internal Audit leadership.
- Maintains ongoing professional relationships with Corporate and business unit management, technology management peers, internal audit peers/team and audit leaders.
- Proven ability to deal with ambiguity, learn and understand new business areas quickly, visualize processes, and manage project timelines. Demonstrates the ability to work in a complex, dynamic, diverse, and fast-paced environment.
- Exemplifies the highest degree of trust and integrity by continually upholding the principles of professional standards.
- Develops a network of peers to stay current of audit automation trends in the industry and profession.
- Demonstrates ownership for assigned activities and is accountable for completing activities, ensuring that team members are accountable for completing activities, and/or requesting assistance as needed.
- Exercise independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Professional Experience and Qualifications
- Demonstrates high quality oral and written communication skills.
- Experienced in supporting large, complex projects by helping with planning, organizing tasks, and coordinating timelines to meet key deadlines.
- Proven ability to synthesize and summarize voluminous/technical information into executive presentations.
- Strong analytical and critical thinking skills, and excellent written and oral communications and presentation skills.
- Strong cross-functional collaboration and interpersonal skills to influence and engage audit partners as well as business unit partners of all levels.
- Strong systems/process architecture skills with ability to connect process flows to systems to data elements.
- Commitment to continuously self-improve by welcoming feedback and working to leverage strengths and focus on areas of development.
- Offers help and encouragement to team members when needed to support their growth and learning.
- Support a team-focused atmosphere by sharing ideas, taking on meaningful tasks, and being available to help teammates when needed.
- Bachelor's degree in Information Systems, Business Administration, Computer Science, Statistics, Data Science, Technology or Engineering.
- 5+ years' experience with Business Process Effectiveness and Project Management.
- Minimum of 5-7 years of work experience demonstrating increasing levels of responsibility.
**Skills**
Analytical Thinking, Business Architecture, Collaboration, Communication, Data Analysis, Process Mapping, Project Management
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary ( on our careers site for more details.
**Education**
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
**Certifications** (if applicable)
**Relevant Work Experience**
5-7 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary ( on our careers site for more details.
**Education**
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
**Relevant Work Experience**
5-7 Years
**Job Family Group:** Program & Project Management
**Job Summary**
The BPE Advisor supports business architecture and process mapping efforts, working closely with Tech and Fin Ops Audit teams to prepare for upcoming audits across Comcast Corporate, Cable, Sky, and/or NBCU. This role will be focused on Sky and helps identify data structures, understand system relationships, and clarify business rules to support audit planning. The Advisor also contributes to data and process improvement projects that enhance risk management, governance, and operational efficiency.
**Job Description**
**Job Description**
Core Responsibilities
- Collaborates with Internal Audit Teams on understanding the complexities and unique risks of upcoming audits and what may be unique to those businesses.
- Investigates, documents, clarifies, and connects business process architecture to related systems, policies, and data. Use methodical yet collaborate approach in each upcoming audit engagement to map current state processes and system architecture as they relate to controls that business unit leaders use or need to manage their businesses.
- Facilitates process and business architecture discussions with all levels of Company management. Keep peers and the Internal Auditor leaders informed of important issues as they arise.
- Collaborates with the rest of the Data team on connecting to systems across Comcast, sampling and analyzing data, interpreting data relationships within and across systems, and propose data deliverables that can support upcoming testing.
- Ensures all data is secure and follows company policies regarding data classification.
- Ensures process, systems, data lineage, and analytics documentation is developed timely and with high quality.
- Supports the coordination of multiple projects with varying complexity to help execute the audit plan and respond to specific requests from Internal Audit leadership.
- Maintains ongoing professional relationships with Corporate and business unit management, technology management peers, internal audit peers/team and audit leaders.
- Proven ability to deal with ambiguity, learn and understand new business areas quickly, visualize processes, and manage project timelines. Demonstrates the ability to work in a complex, dynamic, diverse, and fast-paced environment.
- Exemplifies the highest degree of trust and integrity by continually upholding the principles of professional standards.
- Develops a network of peers to stay current of audit automation trends in the industry and profession.
- Demonstrates ownership for assigned activities and is accountable for completing activities, ensuring that team members are accountable for completing activities, and/or requesting assistance as needed.
- Exercise independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Professional Experience and Qualifications
- Demonstrates high quality oral and written communication skills.
- Experienced in supporting large, complex projects by helping with planning, organizing tasks, and coordinating timelines to meet key deadlines.
- Proven ability to synthesize and summarize voluminous/technical information into executive presentations.
- Strong analytical and critical thinking skills, and excellent written and oral communications and presentation skills.
- Strong cross-functional collaboration and interpersonal skills to influence and engage audit partners as well as business unit partners of all levels.
- Strong systems/process architecture skills with ability to connect process flows to systems to data elements.
- Commitment to continuously self-improve by welcoming feedback and working to leverage strengths and focus on areas of development.
- Offers help and encouragement to team members when needed to support their growth and learning.
- Support a team-focused atmosphere by sharing ideas, taking on meaningful tasks, and being available to help teammates when needed.
- Bachelor's degree in Information Systems, Business Administration, Computer Science, Statistics, Data Science, Technology or Engineering.
- 5+ years' experience with Business Process Effectiveness and Project Management.
- Minimum of 5-7 years of work experience demonstrating increasing levels of responsibility.
**Skills**
Analytical Thinking, Business Architecture, Collaboration, Communication, Data Analysis, Process Mapping, Project Management
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary ( on our careers site for more details.
**Education**
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
**Certifications** (if applicable)
**Relevant Work Experience**
5-7 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary ( on our careers site for more details.
**Education**
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
**Relevant Work Experience**
5-7 Years
**Job Family Group:** Program & Project Management
This advertiser has chosen not to accept applicants from your region.
1
Sales Strategy Business Partner, EMEA
London, London
Korn Ferry US
Posted 18 days ago
Job Viewed
Job Description
About Us
/*generated inline style */
Job description
/*generated inline style */
Korn Ferry is a global consulting firm that powers performance. We unlock the potential in your people and unleash transformation across your business - synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That's why the world's most forward-thinking companies across every major industry turn to us - for a shared commitment to lasting impact and the bold ambition to Be More Than.
Headquartered in Los Angeles, our over 9,000 colleagues globally serve clients in more than 50 countries. We offer five core capabilities that span the full talent lifecycle:
- Organizational Strategy
- Assessment and Succession
- Talent Acquisition
- Leadership Development
- Rewards and Benefits
/*generated inline style */
Job description
Job Summary:
We are seeking a highly analytical, strategic, and collaborative Strategy & Operations Business Partner to support Korn Ferry Digital's EMEA Commercial Team. This role will be instrumental in driving go-to-market (GTM) strategy, optimizing revenue operations, and supporting data-driven decision-making for the growth of the EMEA business. You'll partner closely with Sales, Customer Success, Marketing, Finance, and Product to ensure our GTM teams are aligned, efficient, and scaling effectively.
Key Responsibilities:
Strategic Planning & Insights
- Collaborate with Sales leadership to define and execute GTM strategies, annual planning, and quarterly business reviews.
- Provide strategic recommendations to improve revenue growth, customer retention, and operational efficiency.
- Drive the operational cadence of EMEA Commercial leadership, including forecast calls, pipe reviews, performance management, & tracking of GTM initiatives.
- Support territory design, segmentation, coverage modeling, and resource planning.
- Monitor and analyze performance metrics (pipeline, bookings, churn, expansion, NRR).
- Develop dashboards and reports to surface key insights to stakeholders.
- Conduct win/loss, churn, and retention analysis to identify areas for improvement.
- Drive process improvements across the sales (e.g., pipe generation, deal execution, system use, QBRs).
- Partner with RevOps, Finance, and Enablement teams to streamline systems, tools, and processes.
- Lead or support strategic initiatives such as pricing changes, sales plays, or customer lifecycle programs.
- Act as a trusted advisor to GTM leaders, providing objective insights and support for data-driven decisions.
- Ensure alignment between Sales, Customer Success, and cross-functional teams.
- Help create scalable frameworks for communication, forecasting, and performance reviews.
- Experience in strategy, sales operations, business operations, management consulting, or similar.
- Experience working with Sales teams in a B2B SaaS or tech environment.
- Strong analytical skills; advanced Excel/Google Sheets, CRM (Salesforce), and BI tools (Looker, Tableau, etc.).
- Excellent project management and cross-functional collaboration skills.
- Strategic thinker with the ability to dive deep into data and operational details.
- MBA or similar advanced degree a plus, but not required.
- Familiarity with GTM tech stack (e.g., Salesforce, Gainsight, Clari, Outreach).
- Experience supporting Sales operations (e.g., planning, execution, special projects).
- Experience working across multiple business dimensions - solutions, regions, lines of business.
- Comfort working in a fast-paced, high-growth environment with changing priorities.
- Increased sales productivity and quota attainment
- Clear and actionable performance insights shared regularly
- Scalable processes adopted across GTM teams
- Strong, trusted partnerships with Sales and CS leadership
/*generated inline style */
Internal Mobility at Korn Ferry
If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.
/*generated inline style */
Korn Ferry is an Equal Employment Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.
/*generated inline style */
This advertiser has chosen not to accept applicants from your region.
2
Business Development
Clwyd, Wales
£30000 - £50000 Annually
QiStaff Solutions
Posted 1 day ago
Job Viewed
Job Description
Job description
Our client is a leading provider of Fire & Security solutions across the UK, specialising in the design, installation, and maintenance of fire alarms, intruder alarms, CCTV, and access control systems. Due to continued growth, they are looking for an ambitious Business Development Manager to drive sales of both new system installations and long-term maintenance contracts.
The Role
As a Business Development Manager, you will be responsible for identifying and securing new business opportunities, focusing on system sales and recurring revenue from maintenance contracts. You will work closely with commercial, industrial, and residential clients, offering tailored fire & security solutions and ensuring long-term service agreements.
Full training will be given.
Key Responsibilities
- Develop and implement a sales strategy to grow new business opportunities.
- Proactively sell fire & security maintenance contracts to new and existing clients.
- Generate leads through networking, cold calling, and industry events.
- Negotiate and close contracts, ensuring long-term service agreements.
- Maintain strong client relationships, providing excellent after-sales service.
- Keep up to date with industry trends, regulations, and competitor activities.
- Respond quickly and close leads provided
Requirements
No specific industry knowledge is required although experience selling maintenance contracts and service agreements would be advantageous
A track record of meeting and exceeding sales targets.
Excellent communication, negotiation, and presentation skills.
Self-motivated, target-driven, and able to work independently.
Ability to build and maintain strong client relationships.
Full UK driving licence
What they Offer
Competitive basic salary + uncapped commission
Company vehicle
25 days holiday + bank holidays
Pension Scheme
Private Medical Insurance
Career development opportunities within a growing company
This advertiser has chosen not to accept applicants from your region.
3
Business Development
Clwyd, Wales
QiStaff Solutions
Posted 4 days ago
Job Viewed
Job Description
Job description
Our client is a leading provider of Fire & Security solutions across the UK, specialising in the design, installation, and maintenance of fire alarms, intruder alarms, CCTV, and access control systems. Due to continued growth, they are looking for an ambitious Business Development Manager to drive sales of both new system installations and long-term maintenance contracts.
The Role
As a Business Development Manager, you will be responsible for identifying and securing new business opportunities, focusing on system sales and recurring revenue from maintenance contracts. You will work closely with commercial, industrial, and residential clients, offering tailored fire & security solutions and ensuring long-term service agreements.
Full training will be given.
Key Responsibilities
- Develop and implement a sales strategy to grow new business opportunities.
- Proactively sell fire & security maintenance contracts to new and existing clients.
- Generate leads through networking, cold calling, and industry events.
- Negotiate and close contracts, ensuring long-term service agreements.
- Maintain strong client relationships, providing excellent after-sales service.
- Keep up to date with industry trends, regulations, and competitor activities.
- Respond quickly and close leads provided
Requirements
No specific industry knowledge is required although experience selling maintenance contracts and service agreements would be advantageous
A track record of meeting and exceeding sales targets.
Excellent communication, negotiation, and presentation skills.
Self-motivated, target-driven, and able to work independently.
Ability to build and maintain strong client relationships.
Full UK driving licence
What they Offer
Competitive basic salary + uncapped commission
Company vehicle
25 days holiday + bank holidays
Pension Scheme
Private Medical Insurance
Career development opportunities within a growing company
This advertiser has chosen not to accept applicants from your region.
4
Business Development Manager,Business Development,Premium Support
London, London
Amazon
Posted 10 days ago
Job Viewed
Job Description
Description
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. Youu2019ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
AWS is one of Amazonu2019s fastest growing businesses, servicing customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative Startups like Netflix, Pinterest, Spotify, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. We help global and local enterprises to use cloud to remediate their technical debt and build new innovative businesses.
AWS Enterprise Support provides our customers with one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers; Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud environments leveraging AWS best practices; and a designated Support Concierge for administrative and billing inquiries.
Enterprise customers rely on Support when running their business critical workloads on the AWS platform, and our technical account managers and cloud support engineers are the primary daily touch-point for those customers. Customers include very large Enterprises, Public Sector companies, as well as fast growing businesses and Internet companies. Unlike most support organizations, AWS Support is a self-standing business with revenue and P&L responsibility and one of the fastest growing businesses within AWS.
As a Premium Support Business Development Manager (BDM), you will be part of the Enterprise Support organization, driving the go-to-market (GTM) strategy for AWS Premium Support offerings. Your primary objective is to increase adoption of paid support solutions while maintaining target margin performance and leveraging Support to accelerate AWS platform adoption.In this role, you will focus on enabling, executing, and driving the adoption of Media Support Solution (MSS) for customers with media streaming workloads, ensuring they receive specialized support tailored to their needs. Additionally, you will lead the expansion of Incident Detection and Response (IDR) and Countdown Premium (CDP) for customers with non-media streaming workloads, helping them strengthen their incident management, proactive monitoring, and operational resilience.You will engage customers to understand their support requirements, identify obstacles to adoption, and refine AWSu2019s Premium Support value proposition. Through commercial innovation and controlled experiments, you will optimize support offerings, quantify their impact on AWS platform adoption, and develop initiatives to accelerate customer success. Additionally, you will work closely with sales teams, partners, and internal stakeholders to enable field teams, develop customer-facing collateral, and pilot new support offerings through AWSu2019s partner ecosystem.
Key job responsibilities
Customer & Market Engagement:
Engage customers, partners, and field teams to deeply understand and measure customer value and pain points in adopting Enterprise Support Services (Enterprise Support, Enterprise On-Ramp, MSS, IDR, CDP, and other new offerings).
Identify adoption challenges for MSS in media streaming environments and IDR/CDP for non-media streaming workloads, addressing customer needs with tailored solutions.
Solution Adoption & Expansion:
Lead the enablement, execution, and GTM strategy for MSS adoption among media streaming customers, ensuring optimized support, proactive monitoring, and operational guidance.
Drive IDR and CDP adoption for non-media streaming customers, enhancing incident detection, response readiness, and premium support experiences.
Data-Driven Strategy & ROI Analysis:
Analyze drivers of Enterprise Support Services adoption, identifying levers for growth and improvement.
Quantify the impact of MSS, IDR, and CDP adoption on AWS platform usage, customer retention, and cloud migration acceleration.
Estimate the ROI of Support investments and design initiatives to maximize business outcomes.
Commercial Innovation & Experimentation:
Design and execute controlled experiments to refine support offerings, enhance differentiation, and drive commercial innovation.
Develop new pricing strategies, ensuring customers receive cost-effective, value-driven support solutions.
Field & Partner Enablement:
Develop and refine sales collateral, reference cases, and value proofs for MSS, IDR, and CDP to drive customer engagement.
In collaboration with Field Enablement, create training programs to ensure sales teams can articulate the MSS, IDR, and CDP value propositions effectively.
Work with partners to develop and pilot new support offerings via the AWS partner ecosystem.
Sales & Business Development Execution:
Support end-to-end deal execution for Enterprise Support Services, MSS, IDR, and CDP alongside the sales team.
Prepare and present business reviews to senior Sales and BD leadership, providing insights into support adoption trends and performance.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve.
Basic Qualifications
- 6+ years of developing, negotiating and executing business agreements experience
- 6+ years of professional or military experience
- 6 + years of experience in a role focused on creating and implementing organizational strategies.
- Bachelor's degree
Preferred Qualifications
- Experience driving go-to-market (GTM) strategies and customer adoption for cloud-based media solutions, including AWS Media Services (e.g., AWS Elemental MediaLive, MediaConvert, MediaPackage) or third-party media ecosystem integrations, with a focus on demonstrating business value and ROI for customers in the media streaming industry.
- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. Youu2019ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
AWS is one of Amazonu2019s fastest growing businesses, servicing customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative Startups like Netflix, Pinterest, Spotify, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. We help global and local enterprises to use cloud to remediate their technical debt and build new innovative businesses.
AWS Enterprise Support provides our customers with one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers; Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud environments leveraging AWS best practices; and a designated Support Concierge for administrative and billing inquiries.
Enterprise customers rely on Support when running their business critical workloads on the AWS platform, and our technical account managers and cloud support engineers are the primary daily touch-point for those customers. Customers include very large Enterprises, Public Sector companies, as well as fast growing businesses and Internet companies. Unlike most support organizations, AWS Support is a self-standing business with revenue and P&L responsibility and one of the fastest growing businesses within AWS.
As a Premium Support Business Development Manager (BDM), you will be part of the Enterprise Support organization, driving the go-to-market (GTM) strategy for AWS Premium Support offerings. Your primary objective is to increase adoption of paid support solutions while maintaining target margin performance and leveraging Support to accelerate AWS platform adoption.In this role, you will focus on enabling, executing, and driving the adoption of Media Support Solution (MSS) for customers with media streaming workloads, ensuring they receive specialized support tailored to their needs. Additionally, you will lead the expansion of Incident Detection and Response (IDR) and Countdown Premium (CDP) for customers with non-media streaming workloads, helping them strengthen their incident management, proactive monitoring, and operational resilience.You will engage customers to understand their support requirements, identify obstacles to adoption, and refine AWSu2019s Premium Support value proposition. Through commercial innovation and controlled experiments, you will optimize support offerings, quantify their impact on AWS platform adoption, and develop initiatives to accelerate customer success. Additionally, you will work closely with sales teams, partners, and internal stakeholders to enable field teams, develop customer-facing collateral, and pilot new support offerings through AWSu2019s partner ecosystem.
Key job responsibilities
Customer & Market Engagement:
Engage customers, partners, and field teams to deeply understand and measure customer value and pain points in adopting Enterprise Support Services (Enterprise Support, Enterprise On-Ramp, MSS, IDR, CDP, and other new offerings).
Identify adoption challenges for MSS in media streaming environments and IDR/CDP for non-media streaming workloads, addressing customer needs with tailored solutions.
Solution Adoption & Expansion:
Lead the enablement, execution, and GTM strategy for MSS adoption among media streaming customers, ensuring optimized support, proactive monitoring, and operational guidance.
Drive IDR and CDP adoption for non-media streaming customers, enhancing incident detection, response readiness, and premium support experiences.
Data-Driven Strategy & ROI Analysis:
Analyze drivers of Enterprise Support Services adoption, identifying levers for growth and improvement.
Quantify the impact of MSS, IDR, and CDP adoption on AWS platform usage, customer retention, and cloud migration acceleration.
Estimate the ROI of Support investments and design initiatives to maximize business outcomes.
Commercial Innovation & Experimentation:
Design and execute controlled experiments to refine support offerings, enhance differentiation, and drive commercial innovation.
Develop new pricing strategies, ensuring customers receive cost-effective, value-driven support solutions.
Field & Partner Enablement:
Develop and refine sales collateral, reference cases, and value proofs for MSS, IDR, and CDP to drive customer engagement.
In collaboration with Field Enablement, create training programs to ensure sales teams can articulate the MSS, IDR, and CDP value propositions effectively.
Work with partners to develop and pilot new support offerings via the AWS partner ecosystem.
Sales & Business Development Execution:
Support end-to-end deal execution for Enterprise Support Services, MSS, IDR, and CDP alongside the sales team.
Prepare and present business reviews to senior Sales and BD leadership, providing insights into support adoption trends and performance.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve.
Basic Qualifications
- 6+ years of developing, negotiating and executing business agreements experience
- 6+ years of professional or military experience
- 6 + years of experience in a role focused on creating and implementing organizational strategies.
- Bachelor's degree
Preferred Qualifications
- Experience driving go-to-market (GTM) strategies and customer adoption for cloud-based media solutions, including AWS Media Services (e.g., AWS Elemental MediaLive, MediaConvert, MediaPackage) or third-party media ecosystem integrations, with a focus on demonstrating business value and ROI for customers in the media streaming industry.
- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
5
Principal,Corporate Business Development,Corporate Business Development
London, London
Amazon
Posted 10 days ago
Job Viewed
Job Description
Description
Amazon Corporate Business Development is seeking a highly motivated and experienced Business Development professional to join the Corporate BD team to focus on strategic initiatives, deal work, and partnerships in London.
This role will work closely with Amazon senior management to develop unique partnership opportunities, finding the right intersection between our goals and partner capabilities. You will be part of a team that is responsible for generating, managing, and executing some of Amazonu2019s most complex and high impact partnerships. This includes supporting and managing relationships and negotiations for partnership deals which are unconventional in nature and which have long-term implications for Amazon.
This position offers an unparalleled opportunity to leverage your ability to forge strong relationships at senior levels, support first-of-their-kind initiatives and build cross functional relationships inside one of the worldu2019s leading technology companies.
Key job responsibilities
- Develop transformative commercial strategies that drive significant business impact.
- Lead in identifying, evaluating, negotiating and managing strategic partnerships that enable valuable customer experiences and support the strategic objectives of Amazon.
- Build strong internal relationships with leaders and counterparts across Amazonu2019s diverse set of businesses.
- Work with cross-functional teams including Product, Operations, Engineering, Legal, Finance, Tax, Accounting, and senior management to execute on the relationships.
- Build internal support for new initiatives with keen focus on market opportunity, business potential, and overall strategic fit.
- Evaluate the economic and strategic costs and benefits of partnerships and work with appropriate leaders and across all functional areas of Amazon to execute on the relationships.
Basic Qualifications
- Extensive business development, partnership management, or sourcing new business experience at a Senior level
- Proven track record developing, negotiating and executing business agreements experience
- Consumer industry expertise
- Demonstrated success in working within a distributed, cross-functional organization
- Demonstrated track record of identifying and executing successful partnerships and deals, particularly in Internet, ecommerce, digital media or high tech industries
- Experience structuring and negotiating complex agreements and leading cross functional groups to orchestrate and successfully complete deals
- Ability to thrive in ambiguous environments and work at strategic and tactical levels simultaneously
- Strong business written and spoken communication abilities
Preferred Qualifications
- Demonstrated ability to think strategically, creatively and innovate using sound business judgment and quantitative skills
- Proven ability to influence others internally and externally
- Self-starter who can excel in a fast-paced, environment while prioritizing and managing multiple responsibilities
- Solid understanding of Internet business models and web technologies
- Ability to build and maintain a network of relationships which facilitate deal flow
- Passion for big challenges
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
Amazon Corporate Business Development is seeking a highly motivated and experienced Business Development professional to join the Corporate BD team to focus on strategic initiatives, deal work, and partnerships in London.
This role will work closely with Amazon senior management to develop unique partnership opportunities, finding the right intersection between our goals and partner capabilities. You will be part of a team that is responsible for generating, managing, and executing some of Amazonu2019s most complex and high impact partnerships. This includes supporting and managing relationships and negotiations for partnership deals which are unconventional in nature and which have long-term implications for Amazon.
This position offers an unparalleled opportunity to leverage your ability to forge strong relationships at senior levels, support first-of-their-kind initiatives and build cross functional relationships inside one of the worldu2019s leading technology companies.
Key job responsibilities
- Develop transformative commercial strategies that drive significant business impact.
- Lead in identifying, evaluating, negotiating and managing strategic partnerships that enable valuable customer experiences and support the strategic objectives of Amazon.
- Build strong internal relationships with leaders and counterparts across Amazonu2019s diverse set of businesses.
- Work with cross-functional teams including Product, Operations, Engineering, Legal, Finance, Tax, Accounting, and senior management to execute on the relationships.
- Build internal support for new initiatives with keen focus on market opportunity, business potential, and overall strategic fit.
- Evaluate the economic and strategic costs and benefits of partnerships and work with appropriate leaders and across all functional areas of Amazon to execute on the relationships.
Basic Qualifications
- Extensive business development, partnership management, or sourcing new business experience at a Senior level
- Proven track record developing, negotiating and executing business agreements experience
- Consumer industry expertise
- Demonstrated success in working within a distributed, cross-functional organization
- Demonstrated track record of identifying and executing successful partnerships and deals, particularly in Internet, ecommerce, digital media or high tech industries
- Experience structuring and negotiating complex agreements and leading cross functional groups to orchestrate and successfully complete deals
- Ability to thrive in ambiguous environments and work at strategic and tactical levels simultaneously
- Strong business written and spoken communication abilities
Preferred Qualifications
- Demonstrated ability to think strategically, creatively and innovate using sound business judgment and quantitative skills
- Proven ability to influence others internally and externally
- Self-starter who can excel in a fast-paced, environment while prioritizing and managing multiple responsibilities
- Solid understanding of Internet business models and web technologies
- Ability to build and maintain a network of relationships which facilitate deal flow
- Passion for big challenges
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Business goals Jobs in United Kingdom !
6
Principal,Corporate Business Development,Corporate Business Development
London, London
Amazon
Posted 10 days ago
Job Viewed
Job Description
Description
Amazon Corporate Business Development is seeking a highly motivated and experienced Business Development professional to join the Corporate BD team to focus on strategic initiatives, deal work, and partnerships in London.
This role will work closely with Amazon senior management to develop unique partnership opportunities, finding the right intersection between our goals and partner capabilities. You will be part of a team that is responsible for generating, managing, and executing some of Amazonu2019s most complex and high impact partnerships. This includes supporting and managing relationships and negotiations for partnership deals which are unconventional in nature and which have long-term implications for Amazon.
This position offers an unparalleled opportunity to leverage your ability to forge strong relationships at senior levels, support first-of-their-kind initiatives and build cross functional relationships inside one of the worldu2019s leading technology companies.
Key job responsibilities
- Develop transformative commercial strategies that drive significant business impact.
- Lead in identifying, evaluating, negotiating and managing strategic partnerships that enable valuable customer experiences and support the strategic objectives of Amazon.
- Build strong internal relationships with leaders and counterparts across Amazonu2019s diverse set of businesses.
- Work with cross-functional teams including Product, Operations, Engineering, Legal, Finance, Tax, Accounting, and senior management to execute on the relationships.
- Build internal support for new initiatives with keen focus on market opportunity, business potential, and overall strategic fit.
- Evaluate the economic and strategic costs and benefits of partnerships and work with appropriate leaders and across all functional areas of Amazon to execute on the relationships.
Basic Qualifications
- Extensive business development, partnership management, or sourcing new business experience at a Senior level
- Proven track record developing, negotiating and executing business agreements experience
- Consumer industry expertise
- Demonstrated success in working within a distributed, cross-functional organization
- Demonstrated track record of identifying and executing successful partnerships and deals, particularly in Internet, ecommerce, digital media or high tech industries
- Experience structuring and negotiating complex agreements and leading cross functional groups to orchestrate and successfully complete deals
- Ability to thrive in ambiguous environments and work at strategic and tactical levels simultaneously
- Strong business written and spoken communication abilities
Preferred Qualifications
- Demonstrated ability to think strategically, creatively and innovate using sound business judgment and quantitative skills
- Proven ability to influence others internally and externally
- Self-starter who can excel in a fast-paced, environment while prioritizing and managing multiple responsibilities
- Solid understanding of Internet business models and web technologies
- Ability to build and maintain a network of relationships which facilitate deal flow
- Passion for big challenges
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
Amazon Corporate Business Development is seeking a highly motivated and experienced Business Development professional to join the Corporate BD team to focus on strategic initiatives, deal work, and partnerships in London.
This role will work closely with Amazon senior management to develop unique partnership opportunities, finding the right intersection between our goals and partner capabilities. You will be part of a team that is responsible for generating, managing, and executing some of Amazonu2019s most complex and high impact partnerships. This includes supporting and managing relationships and negotiations for partnership deals which are unconventional in nature and which have long-term implications for Amazon.
This position offers an unparalleled opportunity to leverage your ability to forge strong relationships at senior levels, support first-of-their-kind initiatives and build cross functional relationships inside one of the worldu2019s leading technology companies.
Key job responsibilities
- Develop transformative commercial strategies that drive significant business impact.
- Lead in identifying, evaluating, negotiating and managing strategic partnerships that enable valuable customer experiences and support the strategic objectives of Amazon.
- Build strong internal relationships with leaders and counterparts across Amazonu2019s diverse set of businesses.
- Work with cross-functional teams including Product, Operations, Engineering, Legal, Finance, Tax, Accounting, and senior management to execute on the relationships.
- Build internal support for new initiatives with keen focus on market opportunity, business potential, and overall strategic fit.
- Evaluate the economic and strategic costs and benefits of partnerships and work with appropriate leaders and across all functional areas of Amazon to execute on the relationships.
Basic Qualifications
- Extensive business development, partnership management, or sourcing new business experience at a Senior level
- Proven track record developing, negotiating and executing business agreements experience
- Consumer industry expertise
- Demonstrated success in working within a distributed, cross-functional organization
- Demonstrated track record of identifying and executing successful partnerships and deals, particularly in Internet, ecommerce, digital media or high tech industries
- Experience structuring and negotiating complex agreements and leading cross functional groups to orchestrate and successfully complete deals
- Ability to thrive in ambiguous environments and work at strategic and tactical levels simultaneously
- Strong business written and spoken communication abilities
Preferred Qualifications
- Demonstrated ability to think strategically, creatively and innovate using sound business judgment and quantitative skills
- Proven ability to influence others internally and externally
- Self-starter who can excel in a fast-paced, environment while prioritizing and managing multiple responsibilities
- Solid understanding of Internet business models and web technologies
- Ability to build and maintain a network of relationships which facilitate deal flow
- Passion for big challenges
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
7
Business Development Manager,Business Development,Premium Support
London, London
Amazon
Posted 10 days ago
Job Viewed
Job Description
Description
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. Youu2019ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
AWS is one of Amazonu2019s fastest growing businesses, servicing customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative Startups like Netflix, Pinterest, Spotify, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. We help global and local enterprises to use cloud to remediate their technical debt and build new innovative businesses.
AWS Enterprise Support provides our customers with one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers; Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud environments leveraging AWS best practices; and a designated Support Concierge for administrative and billing inquiries.
Enterprise customers rely on Support when running their business critical workloads on the AWS platform, and our technical account managers and cloud support engineers are the primary daily touch-point for those customers. Customers include very large Enterprises, Public Sector companies, as well as fast growing businesses and Internet companies. Unlike most support organizations, AWS Support is a self-standing business with revenue and P&L responsibility and one of the fastest growing businesses within AWS.
As a Premium Support Business Development Manager (BDM), you will be part of the Enterprise Support organization, driving the go-to-market (GTM) strategy for AWS Premium Support offerings. Your primary objective is to increase adoption of paid support solutions while maintaining target margin performance and leveraging Support to accelerate AWS platform adoption.In this role, you will focus on enabling, executing, and driving the adoption of Media Support Solution (MSS) for customers with media streaming workloads, ensuring they receive specialized support tailored to their needs. Additionally, you will lead the expansion of Incident Detection and Response (IDR) and Countdown Premium (CDP) for customers with non-media streaming workloads, helping them strengthen their incident management, proactive monitoring, and operational resilience.You will engage customers to understand their support requirements, identify obstacles to adoption, and refine AWSu2019s Premium Support value proposition. Through commercial innovation and controlled experiments, you will optimize support offerings, quantify their impact on AWS platform adoption, and develop initiatives to accelerate customer success. Additionally, you will work closely with sales teams, partners, and internal stakeholders to enable field teams, develop customer-facing collateral, and pilot new support offerings through AWSu2019s partner ecosystem.
Key job responsibilities
Customer & Market Engagement:
Engage customers, partners, and field teams to deeply understand and measure customer value and pain points in adopting Enterprise Support Services (Enterprise Support, Enterprise On-Ramp, MSS, IDR, CDP, and other new offerings).
Identify adoption challenges for MSS in media streaming environments and IDR/CDP for non-media streaming workloads, addressing customer needs with tailored solutions.
Solution Adoption & Expansion:
Lead the enablement, execution, and GTM strategy for MSS adoption among media streaming customers, ensuring optimized support, proactive monitoring, and operational guidance.
Drive IDR and CDP adoption for non-media streaming customers, enhancing incident detection, response readiness, and premium support experiences.
Data-Driven Strategy & ROI Analysis:
Analyze drivers of Enterprise Support Services adoption, identifying levers for growth and improvement.
Quantify the impact of MSS, IDR, and CDP adoption on AWS platform usage, customer retention, and cloud migration acceleration.
Estimate the ROI of Support investments and design initiatives to maximize business outcomes.
Commercial Innovation & Experimentation:
Design and execute controlled experiments to refine support offerings, enhance differentiation, and drive commercial innovation.
Develop new pricing strategies, ensuring customers receive cost-effective, value-driven support solutions.
Field & Partner Enablement:
Develop and refine sales collateral, reference cases, and value proofs for MSS, IDR, and CDP to drive customer engagement.
In collaboration with Field Enablement, create training programs to ensure sales teams can articulate the MSS, IDR, and CDP value propositions effectively.
Work with partners to develop and pilot new support offerings via the AWS partner ecosystem.
Sales & Business Development Execution:
Support end-to-end deal execution for Enterprise Support Services, MSS, IDR, and CDP alongside the sales team.
Prepare and present business reviews to senior Sales and BD leadership, providing insights into support adoption trends and performance.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve.
Basic Qualifications
- 6+ years of developing, negotiating and executing business agreements experience
- 6+ years of professional or military experience
- 6 + years of experience in a role focused on creating and implementing organizational strategies.
- Bachelor's degree
Preferred Qualifications
- Experience driving go-to-market (GTM) strategies and customer adoption for cloud-based media solutions, including AWS Media Services (e.g., AWS Elemental MediaLive, MediaConvert, MediaPackage) or third-party media ecosystem integrations, with a focus on demonstrating business value and ROI for customers in the media streaming industry.
- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. Youu2019ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
AWS is one of Amazonu2019s fastest growing businesses, servicing customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative Startups like Netflix, Pinterest, Spotify, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. We help global and local enterprises to use cloud to remediate their technical debt and build new innovative businesses.
AWS Enterprise Support provides our customers with one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers; Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud environments leveraging AWS best practices; and a designated Support Concierge for administrative and billing inquiries.
Enterprise customers rely on Support when running their business critical workloads on the AWS platform, and our technical account managers and cloud support engineers are the primary daily touch-point for those customers. Customers include very large Enterprises, Public Sector companies, as well as fast growing businesses and Internet companies. Unlike most support organizations, AWS Support is a self-standing business with revenue and P&L responsibility and one of the fastest growing businesses within AWS.
As a Premium Support Business Development Manager (BDM), you will be part of the Enterprise Support organization, driving the go-to-market (GTM) strategy for AWS Premium Support offerings. Your primary objective is to increase adoption of paid support solutions while maintaining target margin performance and leveraging Support to accelerate AWS platform adoption.In this role, you will focus on enabling, executing, and driving the adoption of Media Support Solution (MSS) for customers with media streaming workloads, ensuring they receive specialized support tailored to their needs. Additionally, you will lead the expansion of Incident Detection and Response (IDR) and Countdown Premium (CDP) for customers with non-media streaming workloads, helping them strengthen their incident management, proactive monitoring, and operational resilience.You will engage customers to understand their support requirements, identify obstacles to adoption, and refine AWSu2019s Premium Support value proposition. Through commercial innovation and controlled experiments, you will optimize support offerings, quantify their impact on AWS platform adoption, and develop initiatives to accelerate customer success. Additionally, you will work closely with sales teams, partners, and internal stakeholders to enable field teams, develop customer-facing collateral, and pilot new support offerings through AWSu2019s partner ecosystem.
Key job responsibilities
Customer & Market Engagement:
Engage customers, partners, and field teams to deeply understand and measure customer value and pain points in adopting Enterprise Support Services (Enterprise Support, Enterprise On-Ramp, MSS, IDR, CDP, and other new offerings).
Identify adoption challenges for MSS in media streaming environments and IDR/CDP for non-media streaming workloads, addressing customer needs with tailored solutions.
Solution Adoption & Expansion:
Lead the enablement, execution, and GTM strategy for MSS adoption among media streaming customers, ensuring optimized support, proactive monitoring, and operational guidance.
Drive IDR and CDP adoption for non-media streaming customers, enhancing incident detection, response readiness, and premium support experiences.
Data-Driven Strategy & ROI Analysis:
Analyze drivers of Enterprise Support Services adoption, identifying levers for growth and improvement.
Quantify the impact of MSS, IDR, and CDP adoption on AWS platform usage, customer retention, and cloud migration acceleration.
Estimate the ROI of Support investments and design initiatives to maximize business outcomes.
Commercial Innovation & Experimentation:
Design and execute controlled experiments to refine support offerings, enhance differentiation, and drive commercial innovation.
Develop new pricing strategies, ensuring customers receive cost-effective, value-driven support solutions.
Field & Partner Enablement:
Develop and refine sales collateral, reference cases, and value proofs for MSS, IDR, and CDP to drive customer engagement.
In collaboration with Field Enablement, create training programs to ensure sales teams can articulate the MSS, IDR, and CDP value propositions effectively.
Work with partners to develop and pilot new support offerings via the AWS partner ecosystem.
Sales & Business Development Execution:
Support end-to-end deal execution for Enterprise Support Services, MSS, IDR, and CDP alongside the sales team.
Prepare and present business reviews to senior Sales and BD leadership, providing insights into support adoption trends and performance.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve.
Basic Qualifications
- 6+ years of developing, negotiating and executing business agreements experience
- 6+ years of professional or military experience
- 6 + years of experience in a role focused on creating and implementing organizational strategies.
- Bachelor's degree
Preferred Qualifications
- Experience driving go-to-market (GTM) strategies and customer adoption for cloud-based media solutions, including AWS Media Services (e.g., AWS Elemental MediaLive, MediaConvert, MediaPackage) or third-party media ecosystem integrations, with a focus on demonstrating business value and ROI for customers in the media streaming industry.
- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
8
Business Development Manager, Business Development, Premium Support
London, London
Amazon
Posted 10 days ago
Job Viewed
Job Description
Description
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
AWS is one of Amazon's fastest growing businesses, servicing customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative Startups like Netflix, Pinterest, Spotify, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. We help global and local enterprises to use cloud to remediate their technical debt and build new innovative businesses.
AWS Enterprise Support provides our customers with one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers; Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud environments leveraging AWS best practices; and a designated Support Concierge for administrative and billing inquiries.
Enterprise customers rely on Support when running their business critical workloads on the AWS platform, and our technical account managers and cloud support engineers are the primary daily touch-point for those customers. Customers include very large Enterprises, Public Sector companies, as well as fast growing businesses and Internet companies. Unlike most support organizations, AWS Support is a self-standing business with revenue and P&L responsibility and one of the fastest growing businesses within AWS.
As a Premium Support Business Development Manager (BDM), you will be part of the Enterprise Support organization, driving the go-to-market (GTM) strategy for AWS Premium Support offerings. Your primary objective is to increase adoption of paid support solutions while maintaining target margin performance and leveraging Support to accelerate AWS platform adoption.In this role, you will focus on enabling, executing, and driving the adoption of Media Support Solution (MSS) for customers with media streaming workloads, ensuring they receive specialized support tailored to their needs. Additionally, you will lead the expansion of Incident Detection and Response (IDR) and Countdown Premium (CDP) for customers with non-media streaming workloads, helping them strengthen their incident management, proactive monitoring, and operational resilience.You will engage customers to understand their support requirements, identify obstacles to adoption, and refine AWS's Premium Support value proposition. Through commercial innovation and controlled experiments, you will optimize support offerings, quantify their impact on AWS platform adoption, and develop initiatives to accelerate customer success. Additionally, you will work closely with sales teams, partners, and internal stakeholders to enable field teams, develop customer-facing collateral, and pilot new support offerings through AWS's partner ecosystem.
Key job responsibilities
- Customer & Market Engagement:
- Engage customers, partners, and field teams to deeply understand and measure customer value and pain points in adopting Enterprise Support Services (Enterprise Support, Enterprise On-Ramp, MSS, IDR, CDP, and other new offerings).
- Identify adoption challenges for MSS in media streaming environments and IDR/CDP for non-media streaming workloads, addressing customer needs with tailored solutions.
- Solution Adoption & Expansion:
- Lead the enablement, execution, and GTM strategy for MSS adoption among media streaming customers, ensuring optimized support, proactive monitoring, and operational guidance.
- Drive IDR and CDP adoption for non-media streaming customers, enhancing incident detection, response readiness, and premium support experiences.
- Data-Driven Strategy & ROI Analysis:
- Analyze drivers of Enterprise Support Services adoption, identifying levers for growth and improvement.
- Quantify the impact of MSS, IDR, and CDP adoption on AWS platform usage, customer retention, and cloud migration acceleration.
- Estimate the ROI of Support investments and design initiatives to maximize business outcomes.
- Commercial Innovation & Experimentation:
- Design and execute controlled experiments to refine support offerings, enhance differentiation, and drive commercial innovation.
- Develop new pricing strategies, ensuring customers receive cost-effective, value-driven support solutions.
- Field & Partner Enablement:
- Develop and refine sales collateral, reference cases, and value proofs for MSS, IDR, and CDP to drive customer engagement.
- In collaboration with Field Enablement, create training programs to ensure sales teams can articulate the MSS, IDR, and CDP value propositions effectively.
- Work with partners to develop and pilot new support offerings via the AWS partner ecosystem.
- Sales & Business Development Execution:
- Support end-to-end deal execution for Enterprise Support Services, MSS, IDR, and CDP alongside the sales team.
- Prepare and present business reviews to senior Sales and BD leadership, providing insights into support adoption trends and performance.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 6+ years of developing, negotiating and executing business agreements experience
- 6+ years of professional or military experience
- 6 + years of experience in a role focused on creating and implementing organizational strategies.
- Bachelor's degree
Preferred Qualifications
- Experience driving go-to-market (GTM) strategies and customer adoption for cloud-based media solutions, including AWS Media Services (e.g., AWS Elemental MediaLive, MediaConvert, MediaPackage) or third-party media ecosystem integrations, with a focus on demonstrating business value and ROI for customers in the media streaming industry.
- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
AWS is one of Amazon's fastest growing businesses, servicing customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative Startups like Netflix, Pinterest, Spotify, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. We help global and local enterprises to use cloud to remediate their technical debt and build new innovative businesses.
AWS Enterprise Support provides our customers with one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers; Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud environments leveraging AWS best practices; and a designated Support Concierge for administrative and billing inquiries.
Enterprise customers rely on Support when running their business critical workloads on the AWS platform, and our technical account managers and cloud support engineers are the primary daily touch-point for those customers. Customers include very large Enterprises, Public Sector companies, as well as fast growing businesses and Internet companies. Unlike most support organizations, AWS Support is a self-standing business with revenue and P&L responsibility and one of the fastest growing businesses within AWS.
As a Premium Support Business Development Manager (BDM), you will be part of the Enterprise Support organization, driving the go-to-market (GTM) strategy for AWS Premium Support offerings. Your primary objective is to increase adoption of paid support solutions while maintaining target margin performance and leveraging Support to accelerate AWS platform adoption.In this role, you will focus on enabling, executing, and driving the adoption of Media Support Solution (MSS) for customers with media streaming workloads, ensuring they receive specialized support tailored to their needs. Additionally, you will lead the expansion of Incident Detection and Response (IDR) and Countdown Premium (CDP) for customers with non-media streaming workloads, helping them strengthen their incident management, proactive monitoring, and operational resilience.You will engage customers to understand their support requirements, identify obstacles to adoption, and refine AWS's Premium Support value proposition. Through commercial innovation and controlled experiments, you will optimize support offerings, quantify their impact on AWS platform adoption, and develop initiatives to accelerate customer success. Additionally, you will work closely with sales teams, partners, and internal stakeholders to enable field teams, develop customer-facing collateral, and pilot new support offerings through AWS's partner ecosystem.
Key job responsibilities
- Customer & Market Engagement:
- Engage customers, partners, and field teams to deeply understand and measure customer value and pain points in adopting Enterprise Support Services (Enterprise Support, Enterprise On-Ramp, MSS, IDR, CDP, and other new offerings).
- Identify adoption challenges for MSS in media streaming environments and IDR/CDP for non-media streaming workloads, addressing customer needs with tailored solutions.
- Solution Adoption & Expansion:
- Lead the enablement, execution, and GTM strategy for MSS adoption among media streaming customers, ensuring optimized support, proactive monitoring, and operational guidance.
- Drive IDR and CDP adoption for non-media streaming customers, enhancing incident detection, response readiness, and premium support experiences.
- Data-Driven Strategy & ROI Analysis:
- Analyze drivers of Enterprise Support Services adoption, identifying levers for growth and improvement.
- Quantify the impact of MSS, IDR, and CDP adoption on AWS platform usage, customer retention, and cloud migration acceleration.
- Estimate the ROI of Support investments and design initiatives to maximize business outcomes.
- Commercial Innovation & Experimentation:
- Design and execute controlled experiments to refine support offerings, enhance differentiation, and drive commercial innovation.
- Develop new pricing strategies, ensuring customers receive cost-effective, value-driven support solutions.
- Field & Partner Enablement:
- Develop and refine sales collateral, reference cases, and value proofs for MSS, IDR, and CDP to drive customer engagement.
- In collaboration with Field Enablement, create training programs to ensure sales teams can articulate the MSS, IDR, and CDP value propositions effectively.
- Work with partners to develop and pilot new support offerings via the AWS partner ecosystem.
- Sales & Business Development Execution:
- Support end-to-end deal execution for Enterprise Support Services, MSS, IDR, and CDP alongside the sales team.
- Prepare and present business reviews to senior Sales and BD leadership, providing insights into support adoption trends and performance.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 6+ years of developing, negotiating and executing business agreements experience
- 6+ years of professional or military experience
- 6 + years of experience in a role focused on creating and implementing organizational strategies.
- Bachelor's degree
Preferred Qualifications
- Experience driving go-to-market (GTM) strategies and customer adoption for cloud-based media solutions, including AWS Media Services (e.g., AWS Elemental MediaLive, MediaConvert, MediaPackage) or third-party media ecosystem integrations, with a focus on demonstrating business value and ROI for customers in the media streaming industry.
- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
9