360 Business Process Solutions jobs in the United Kingdom
Specialist, Business Solutions
London, London
First American
Posted today
Job Viewed
Job Description
Specialist, Business Solutions page is loaded Specialist, Business Solutions Apply locations CAN, Ontario, London time type Full time posted on Posted 5 Days Ago job requisition id R
Company Summary
Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.nFCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.nJob Summary
We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.nAs a Business Solutions Specialist, you will be a point of contact for management/executive level external customers to ensure positive customer experience and satisfaction. You will be responsible for fostering and maintaining positive customer relationships via assessing and fulfilling customer initiatives, requests, and implementations. You will work directly with Business Development Directors and FCT internal departments to pursue new business opportunities and identify additional revenue sources within existing client relationships. In this customer centric role, you will need to be self-motivated, have the ability to learn quickly, take initiative and work independently while maintaining excellent time management skills, prioritization skills, and interface effectively with cross functional teams with both internal and external stakeholders.
HERE’S HOW YOU’LL CONTRIBUTE:nRelationship Management
- Ensuring positive customer experience and satisfaction. You will accomplish this by providing support, information, and guidance about our products, services, and industry to existing, new, and potential customers. This includes but not limited to; acting as the first point of engagement or escalation for management/executive level external customers, participating in sales meetings, facilitating platform and process training sessions, reviewing and coordinating client program changes, requests, enhancements, handling dispute resolution etc.nRecognize and Seek New Business opportunities -
Work directly with the Business Development team and other FCT teams to pursue new business opportunities and identify areas to improve or grow existing client relationships. A Business Solutions Specialist will need to analyze current programs and processes with clients, assess their organizational needs, recognize areas needing improvement, and suggest new FCT services whenever possiblen“Know Your Customer” -
Understand client’s internal processes, identify gaps and assist in the development of new solutions. The “Know Your Customer” aspect of this position is integral to the success of new business opportunities and ensure continued customer satisfaction.nCoordinate Assessments of or for FCTDS –
Facilitating the intake, review, internal coordination, execution, communication, and resolution of customer and vendor audits and assessments.nPerforms All Necessary Training-
Providing training for products and services to new and existing clients, business partners and third party vendors using various methods (i.e. onsite, webinar, teleconference etc.). May also involve providing demonstrations of FCT-DS products/offering/services for new and potential clients during business development opportunitiesnHERE’S WHAT YOU’LL BRING:nExperience in collections and recovery, insolvency or related industry experience an assetnExperience in a customer facing solutions role an assetnProficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook and Internet Explorer)nUniversity or college an assetnHERE’S WHAT SETS US APART:nThrough mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.nComprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
Group retirement savings plan with company match
Paid holidays and generous paid time off
Hybrid work arrangements
Paid volunteer opportunities and charitable donation matching
Employee recognition programs that include referral incentives
Potential for performance-based incentives
The opportunity to participate in our stock purchase plan
And more!
*A s per terms of the employment agreementnThe Great Place to Work Institute has named FCT one of Canada’s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We’re also one of Achievers 50 Most Engaged Workplaces in North America.nBy joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.nThank you for considering FCT. We look forward to meeting you.nIn accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.nTo avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.nFCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.
About Us
We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us!
#J-18808-Ljbffrn
Company Summary
Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.nFCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.nJob Summary
We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.nAs a Business Solutions Specialist, you will be a point of contact for management/executive level external customers to ensure positive customer experience and satisfaction. You will be responsible for fostering and maintaining positive customer relationships via assessing and fulfilling customer initiatives, requests, and implementations. You will work directly with Business Development Directors and FCT internal departments to pursue new business opportunities and identify additional revenue sources within existing client relationships. In this customer centric role, you will need to be self-motivated, have the ability to learn quickly, take initiative and work independently while maintaining excellent time management skills, prioritization skills, and interface effectively with cross functional teams with both internal and external stakeholders.
HERE’S HOW YOU’LL CONTRIBUTE:nRelationship Management
- Ensuring positive customer experience and satisfaction. You will accomplish this by providing support, information, and guidance about our products, services, and industry to existing, new, and potential customers. This includes but not limited to; acting as the first point of engagement or escalation for management/executive level external customers, participating in sales meetings, facilitating platform and process training sessions, reviewing and coordinating client program changes, requests, enhancements, handling dispute resolution etc.nRecognize and Seek New Business opportunities -
Work directly with the Business Development team and other FCT teams to pursue new business opportunities and identify areas to improve or grow existing client relationships. A Business Solutions Specialist will need to analyze current programs and processes with clients, assess their organizational needs, recognize areas needing improvement, and suggest new FCT services whenever possiblen“Know Your Customer” -
Understand client’s internal processes, identify gaps and assist in the development of new solutions. The “Know Your Customer” aspect of this position is integral to the success of new business opportunities and ensure continued customer satisfaction.nCoordinate Assessments of or for FCTDS –
Facilitating the intake, review, internal coordination, execution, communication, and resolution of customer and vendor audits and assessments.nPerforms All Necessary Training-
Providing training for products and services to new and existing clients, business partners and third party vendors using various methods (i.e. onsite, webinar, teleconference etc.). May also involve providing demonstrations of FCT-DS products/offering/services for new and potential clients during business development opportunitiesnHERE’S WHAT YOU’LL BRING:nExperience in collections and recovery, insolvency or related industry experience an assetnExperience in a customer facing solutions role an assetnProficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook and Internet Explorer)nUniversity or college an assetnHERE’S WHAT SETS US APART:nThrough mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.nComprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
Group retirement savings plan with company match
Paid holidays and generous paid time off
Hybrid work arrangements
Paid volunteer opportunities and charitable donation matching
Employee recognition programs that include referral incentives
Potential for performance-based incentives
The opportunity to participate in our stock purchase plan
And more!
*A s per terms of the employment agreementnThe Great Place to Work Institute has named FCT one of Canada’s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We’re also one of Achievers 50 Most Engaged Workplaces in North America.nBy joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.nThank you for considering FCT. We look forward to meeting you.nIn accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.nTo avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.nFCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.
About Us
We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us!
#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.
0
Business Solutions Change Consultant
EC2Y 5AS London Liverpool Street, London
Sparta Global Limited
Posted 15 days ago
Job Viewed
Job Description
About Sparta Global
Embark on a transformative career journey with Sparta Global, where diversity, innovation, and passion for technology converge. We welcome individuals from all backgrounds, offering not just jobs, but dynamic careers in the tech industry. You'll work alongside enthusiastic professionals, receiving top-tier training and mentorship to hone your skills for success in both public an.
WHJS1_UKTJ
This advertiser has chosen not to accept applicants from your region.
1
Business Solutions Architect (Consultant)
London, London
Actica Consulting Limited
Posted today
Job Viewed
Job Description
Business Solutions Architect (Consultant)
Department:
ConsultancynEmployment Type:
Full TimenLocation:
LondonnReporting To:
Rob HawtinnDescription
As a Business Solutions Architect at Actica, you will have the opportunity to provide support to a wide range of high-profile UK public sector and defence organisations. Your help will enable them to get the maximum benefit from their technology investments, and in doing so play a key role in nationally critical projects which make a real difference to people’s everyday lives.nYou will use your architecture skills across a range of consulting projects and clients to provide high-value strategy, business analysis, technology and procurement consultancy to ensure any solution aligns with business strategy and aspirations. With expertise in using architectural practices across business and solution domains to enable large, complex businesses to plan, design and implement transformation programmes and projects, you will help clients to make informed decisions that provide real benefit.nCandidates must be eligible and willing to gain high level UK Security Clearance to apply for this position.nKey Responsibilities
Providing architecture services in complex transformation programmes to enable alignment and drive coherent delivery based on value streams;nDeveloping baseline and transition architectures to support the client's strategic and/or implementation planning of ICT services within a business change programme;nDeveloping architecture views to describe all aspects of a client's organisation, such as its business, applications and data architecture.nSkills, Knowledge and Expertise
The following attributes and areas of experience are essential for this role:nExperience in using enterprise or business architecture frameworks and practices such as TOGAF to enable a large, complex business to plan, deliver and govern change;nExperience producing architecture documentation, such as options assessments, suitable to engage business stakeholders in both informal and formal governance settings;nA flexible, consulting mindset. The fast-moving nature of the ICT environment, together with the need to resource multiple, ad-hoc assignments, requires our consultants to be quick thinkers, proactive and self-motivated and have the ability to apply a structured approach to often unfamiliar subject matter;nExcellent interpersonal, presentation and written communication skills.nThe following desirable attributes and areas of experience will make you particularly suited to this role with Actica:nExperience in the public sector, defence or financial services, preferably within the ICT context on enterprise solutions;nConsulting experience in the public sector or defence;nArchitectural expertise in one or more of business, solutions or service architecture domains.nAlmost all of our roles require a high degree of technical skill. That being said, we are consultants and therefore a wide and varied background is preferable as the capability to adapt quickly to change is often required.nAll candidates must be eligible and willing to gain UK Security Clearance to apply for this position.nAbout Actica:nActica Consulting is a growing digital consultancy that works on some of the most nationally critical technology projects. We specialise in delivering complex projects to limited timescales. Our customers include a wide range of public sector organisations; such as, the Home Office, the Ministry of Defence, HM Treasury, the Ministry of Justice, Police Forces, Fire Services and the NHS.nWe are a digital consultancy, working primarily for the UK Public Sector and Critical National Infrastructure organisations. Fundamentally our work is focused on making our clients more efficient, effective and secure.nWe aim to nurture a diverse workforce through inclusive working practices, promoting equality in our recruitment activities, and by employing candidates on the basis of merit. We are keen to continue to improve diversity within our organisation and the industries in which we work, and hope to employ individuals who share that view.nWorking Arrangements:
Hybrid working model, with an office base in Guildford, Surrey and access to our other offices in London, Swindon and Cheltenham.nTypical working week might involve 2-3 days working at clients’ premises or other locations and the remainder at home or at one of our offices.nSome projects may require up to 5 days per week on-site with colleagues.nThe practicalities of some project work means that individuals may need to stay away from home during the working weeknTeam-based project environment with opportunities to participate in internal initiatives.nBenefits
25 days of paid leave per annum plus 8 UK bank holidaysnParticipation in a discretionary bonus schemenParticipation in our stakeholder pension schemenParticipation in cycle to work schemenEmployee Assistance ProgrammenElectric Car leasing Scheme
#J-18808-Ljbffrn
Department:
ConsultancynEmployment Type:
Full TimenLocation:
LondonnReporting To:
Rob HawtinnDescription
As a Business Solutions Architect at Actica, you will have the opportunity to provide support to a wide range of high-profile UK public sector and defence organisations. Your help will enable them to get the maximum benefit from their technology investments, and in doing so play a key role in nationally critical projects which make a real difference to people’s everyday lives.nYou will use your architecture skills across a range of consulting projects and clients to provide high-value strategy, business analysis, technology and procurement consultancy to ensure any solution aligns with business strategy and aspirations. With expertise in using architectural practices across business and solution domains to enable large, complex businesses to plan, design and implement transformation programmes and projects, you will help clients to make informed decisions that provide real benefit.nCandidates must be eligible and willing to gain high level UK Security Clearance to apply for this position.nKey Responsibilities
Providing architecture services in complex transformation programmes to enable alignment and drive coherent delivery based on value streams;nDeveloping baseline and transition architectures to support the client's strategic and/or implementation planning of ICT services within a business change programme;nDeveloping architecture views to describe all aspects of a client's organisation, such as its business, applications and data architecture.nSkills, Knowledge and Expertise
The following attributes and areas of experience are essential for this role:nExperience in using enterprise or business architecture frameworks and practices such as TOGAF to enable a large, complex business to plan, deliver and govern change;nExperience producing architecture documentation, such as options assessments, suitable to engage business stakeholders in both informal and formal governance settings;nA flexible, consulting mindset. The fast-moving nature of the ICT environment, together with the need to resource multiple, ad-hoc assignments, requires our consultants to be quick thinkers, proactive and self-motivated and have the ability to apply a structured approach to often unfamiliar subject matter;nExcellent interpersonal, presentation and written communication skills.nThe following desirable attributes and areas of experience will make you particularly suited to this role with Actica:nExperience in the public sector, defence or financial services, preferably within the ICT context on enterprise solutions;nConsulting experience in the public sector or defence;nArchitectural expertise in one or more of business, solutions or service architecture domains.nAlmost all of our roles require a high degree of technical skill. That being said, we are consultants and therefore a wide and varied background is preferable as the capability to adapt quickly to change is often required.nAll candidates must be eligible and willing to gain UK Security Clearance to apply for this position.nAbout Actica:nActica Consulting is a growing digital consultancy that works on some of the most nationally critical technology projects. We specialise in delivering complex projects to limited timescales. Our customers include a wide range of public sector organisations; such as, the Home Office, the Ministry of Defence, HM Treasury, the Ministry of Justice, Police Forces, Fire Services and the NHS.nWe are a digital consultancy, working primarily for the UK Public Sector and Critical National Infrastructure organisations. Fundamentally our work is focused on making our clients more efficient, effective and secure.nWe aim to nurture a diverse workforce through inclusive working practices, promoting equality in our recruitment activities, and by employing candidates on the basis of merit. We are keen to continue to improve diversity within our organisation and the industries in which we work, and hope to employ individuals who share that view.nWorking Arrangements:
Hybrid working model, with an office base in Guildford, Surrey and access to our other offices in London, Swindon and Cheltenham.nTypical working week might involve 2-3 days working at clients’ premises or other locations and the remainder at home or at one of our offices.nSome projects may require up to 5 days per week on-site with colleagues.nThe practicalities of some project work means that individuals may need to stay away from home during the working weeknTeam-based project environment with opportunities to participate in internal initiatives.nBenefits
25 days of paid leave per annum plus 8 UK bank holidaysnParticipation in a discretionary bonus schemenParticipation in our stakeholder pension schemenParticipation in cycle to work schemenEmployee Assistance ProgrammenElectric Car leasing Scheme
#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.
2
Program and Business Solutions Manager
London, London
International SOS
Posted today
Job Viewed
Job Description
Join to apply for the
Program and Business Solutions Manager
role at
International SOSn4 days ago Be among the first 25 applicantsnJoin to apply for the
Program and Business Solutions Manager
role at
International SOSnGet AI-powered advice on this job and more exclusive features.nAbout The Role
The Program and Business Solutions Manager, Digital Assistance, plays a pivotal role in leading and coordinating the transformation of International SOS’s global case management and provider network capabilities. This role is responsible for overseeing strategic programs that enable the shift to a customer-centric, AI-powered omnichannel assistance platform. The Program Manager will ensure alignment across product, operations, and technology teams, driving delivery of future-fit digital solutions that enhance operational efficiency and service excellence.nAbout The Role
The Program and Business Solutions Manager, Digital Assistance, plays a pivotal role in leading and coordinating the transformation of International SOS’s global case management and provider network capabilities. This role is responsible for overseeing strategic programs that enable the shift to a customer-centric, AI-powered omnichannel assistance platform. The Program Manager will ensure alignment across product, operations, and technology teams, driving delivery of future-fit digital solutions that enhance operational efficiency and service excellence.
Key Responsibilities
As the CMS Program Lead, you’ll play a pivotal role in shaping the future of digital assistance services. Your mission will be to drive innovation, streamline operations, and deliver a world-class case management platform.
Key Responsibilities Include
Lead the Full Program Lifecycle: Own the end-to-end delivery of the Future CMS -from discovery and design to implementation and rollout.nStrategic Roadmapping: Develop and maintain a clear, actionable program roadmap aligned with business priorities and emerging technologies.nCross-Functional Leadership: Coordinate global teams across product, IT, operations, and medical/security services to deliver impactful outcomes.nBusiness Case & ROI: Build compelling business cases, cost models, and benefit frameworks to support investment decisions and measure success.nStakeholder Engagement: Act as the key liaison between Assistance Centres, Group IT, and product teams—ensuring alignment, transparency, and shared vision.nAI & Innovation: Lead the design, testing, and deployment of AI-powered tools (e.g., transcription, automation) using rapid experimentation and pilot programs.nVendor & Compliance Oversight: Manage strategic tech partnerships and ensure all vendors meet compliance standards, including data protection and AI governance.nData & Process Excellence: Collaborate with data architects to design future-ready data models and maintain a robust process repository.nProduct Strategy & Development: Shape the CMS as a commercial product opportunity, aligning features with market needs and service delivery evolution.nGovernance & Communication: Facilitate program governance forums and maintain proactive communication to manage expectations and resolve challenges.
About You
Bachelor’s degree required; Business, Information Systems, Engineering, or other related fields.nCertified in Business Process Management or Lean Six Sigma; proficiency in SAP Signavio.nProject Management or Scaled Agile Framework (SAFe).nProficiency in MS Office suite of applications, esp. MS Project and MS Visio.nProficiency in MS Office suite of applications, esp. MS Project and MS Visio.nTypically 7+ years in digital transformation, product management, or operational excellence roles.nProven success managing complex tech programs—ideally in healthcare, security, or assistance services.nExperience with process design, decision modelling, and vendor oversight.nFamiliarity with CCaaS platforms, AI experimentation, and agile delivery.nStrong background in system and process analysis, requirements definition, and end-to-end delivery lifecycle.
Additional Information
Travel occasionally to meetings in other Intl.SOS regions – as assigned
#EUROPEnSeniority level
Seniority level Not ApplicablenEmployment type
Employment type Full-timenJob function
Job function OthernIndustries Hospitals and Health CarenReferrals increase your chances of interviewing at International SOS by 2xnGet notified about new Business Solutions Manager jobs in
London, England, United Kingdom .nSCUK Senior Strategic Business Development Manager
London, England, United Kingdom 18 hours agonSenior Business Development Manager (Business Process Outsourcing)
London, England, United Kingdom 1 week agonBusiness Development Manager, Middle East Practice
London, England, United Kingdom 1 month agonSenior Business Development Manager - UK team
London, England, United Kingdom 23 hours agonLondon, England, United Kingdom 1 month agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 1 week agonBusiness Development Manager - South & South West London
Business Development Manager – (Wholesale, Online & Franchising)
Croydon, England, United Kingdom 23 hours agonBusiness Development Manager (Consulting Services)
London, England, United Kingdom 1 month agonBusiness Development Manager - Healthcare
London, England, United Kingdom 1 day agonLondon, England, United Kingdom 6 days agonLondon, England, United Kingdom 2 months agonBusiness Development Manager - Central London
Business Development Manager - International
London, England, United Kingdom 1 week agonSenior Strategic Business Development Manager
Redhill, England, United Kingdom 1 day agonBusiness Development Manager - Microsoft Dynamics
Greater London, England, United Kingdom 2 weeks agonBusiness Development Manager, Strategic Neo Cloud Partnerships
London, England, United Kingdom 5 hours agonBusiness Development Manager - Chase Erwin
London, England, United Kingdom 1 month agonLondon, England, United Kingdom 3 weeks agonLondon, England, United Kingdom 1 week agonBusiness Development Manager (Private Client), London
London, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 2 weeks agonBusiness Development Manager East-Midlands
London, England, United Kingdom 1 week agonBusiness Development Manager / Senior Business Development Mananger
London, England, United Kingdom 1 month agonBusiness Development Manager - Government and Industry
Greater London, England, United Kingdom 1 week agonBusiness Development/Partner Manager - EMEA Regional Product Partnerships
London, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonBusiness Development Manager, Strategic Sovereign Partnerships
London, England, United Kingdom 5 hours agonLondon Area, United Kingdom £60,000.00-£65, hours agonWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffrn
Program and Business Solutions Manager
role at
International SOSn4 days ago Be among the first 25 applicantsnJoin to apply for the
Program and Business Solutions Manager
role at
International SOSnGet AI-powered advice on this job and more exclusive features.nAbout The Role
The Program and Business Solutions Manager, Digital Assistance, plays a pivotal role in leading and coordinating the transformation of International SOS’s global case management and provider network capabilities. This role is responsible for overseeing strategic programs that enable the shift to a customer-centric, AI-powered omnichannel assistance platform. The Program Manager will ensure alignment across product, operations, and technology teams, driving delivery of future-fit digital solutions that enhance operational efficiency and service excellence.nAbout The Role
The Program and Business Solutions Manager, Digital Assistance, plays a pivotal role in leading and coordinating the transformation of International SOS’s global case management and provider network capabilities. This role is responsible for overseeing strategic programs that enable the shift to a customer-centric, AI-powered omnichannel assistance platform. The Program Manager will ensure alignment across product, operations, and technology teams, driving delivery of future-fit digital solutions that enhance operational efficiency and service excellence.
Key Responsibilities
As the CMS Program Lead, you’ll play a pivotal role in shaping the future of digital assistance services. Your mission will be to drive innovation, streamline operations, and deliver a world-class case management platform.
Key Responsibilities Include
Lead the Full Program Lifecycle: Own the end-to-end delivery of the Future CMS -from discovery and design to implementation and rollout.nStrategic Roadmapping: Develop and maintain a clear, actionable program roadmap aligned with business priorities and emerging technologies.nCross-Functional Leadership: Coordinate global teams across product, IT, operations, and medical/security services to deliver impactful outcomes.nBusiness Case & ROI: Build compelling business cases, cost models, and benefit frameworks to support investment decisions and measure success.nStakeholder Engagement: Act as the key liaison between Assistance Centres, Group IT, and product teams—ensuring alignment, transparency, and shared vision.nAI & Innovation: Lead the design, testing, and deployment of AI-powered tools (e.g., transcription, automation) using rapid experimentation and pilot programs.nVendor & Compliance Oversight: Manage strategic tech partnerships and ensure all vendors meet compliance standards, including data protection and AI governance.nData & Process Excellence: Collaborate with data architects to design future-ready data models and maintain a robust process repository.nProduct Strategy & Development: Shape the CMS as a commercial product opportunity, aligning features with market needs and service delivery evolution.nGovernance & Communication: Facilitate program governance forums and maintain proactive communication to manage expectations and resolve challenges.
About You
Bachelor’s degree required; Business, Information Systems, Engineering, or other related fields.nCertified in Business Process Management or Lean Six Sigma; proficiency in SAP Signavio.nProject Management or Scaled Agile Framework (SAFe).nProficiency in MS Office suite of applications, esp. MS Project and MS Visio.nProficiency in MS Office suite of applications, esp. MS Project and MS Visio.nTypically 7+ years in digital transformation, product management, or operational excellence roles.nProven success managing complex tech programs—ideally in healthcare, security, or assistance services.nExperience with process design, decision modelling, and vendor oversight.nFamiliarity with CCaaS platforms, AI experimentation, and agile delivery.nStrong background in system and process analysis, requirements definition, and end-to-end delivery lifecycle.
Additional Information
Travel occasionally to meetings in other Intl.SOS regions – as assigned
#EUROPEnSeniority level
Seniority level Not ApplicablenEmployment type
Employment type Full-timenJob function
Job function OthernIndustries Hospitals and Health CarenReferrals increase your chances of interviewing at International SOS by 2xnGet notified about new Business Solutions Manager jobs in
London, England, United Kingdom .nSCUK Senior Strategic Business Development Manager
London, England, United Kingdom 18 hours agonSenior Business Development Manager (Business Process Outsourcing)
London, England, United Kingdom 1 week agonBusiness Development Manager, Middle East Practice
London, England, United Kingdom 1 month agonSenior Business Development Manager - UK team
London, England, United Kingdom 23 hours agonLondon, England, United Kingdom 1 month agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 1 week agonBusiness Development Manager - South & South West London
Business Development Manager – (Wholesale, Online & Franchising)
Croydon, England, United Kingdom 23 hours agonBusiness Development Manager (Consulting Services)
London, England, United Kingdom 1 month agonBusiness Development Manager - Healthcare
London, England, United Kingdom 1 day agonLondon, England, United Kingdom 6 days agonLondon, England, United Kingdom 2 months agonBusiness Development Manager - Central London
Business Development Manager - International
London, England, United Kingdom 1 week agonSenior Strategic Business Development Manager
Redhill, England, United Kingdom 1 day agonBusiness Development Manager - Microsoft Dynamics
Greater London, England, United Kingdom 2 weeks agonBusiness Development Manager, Strategic Neo Cloud Partnerships
London, England, United Kingdom 5 hours agonBusiness Development Manager - Chase Erwin
London, England, United Kingdom 1 month agonLondon, England, United Kingdom 3 weeks agonLondon, England, United Kingdom 1 week agonBusiness Development Manager (Private Client), London
London, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 2 weeks agonBusiness Development Manager East-Midlands
London, England, United Kingdom 1 week agonBusiness Development Manager / Senior Business Development Mananger
London, England, United Kingdom 1 month agonBusiness Development Manager - Government and Industry
Greater London, England, United Kingdom 1 week agonBusiness Development/Partner Manager - EMEA Regional Product Partnerships
London, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonBusiness Development Manager, Strategic Sovereign Partnerships
London, England, United Kingdom 5 hours agonLondon Area, United Kingdom £60,000.00-£65, hours agonWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.
3
Program and Business Solutions Manager
London, London
International SOS
Posted today
Job Viewed
Job Description
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.nAbout the rolenThe Program and Business Solutions Manager, Digital Assistance, plays a pivotal role in leading and coordinating the transformation of International SOS's global case management and provider network capabilities. This role is responsible for overseeing strategic programs that enable the shift to a customer-centric, AI-powered omnichannel assistance platform. The Program Manager will ensure alignment across product, operations, and technology teams, driving delivery of future-fit digital solutions that enhance operational efficiency and service excellence.nKey responsibilitiesnAs the CMS Program Lead, you'll play a pivotal role in shaping the future of digital assistance services. Your mission will be to drive innovation, streamline operations, and deliver a world-class case management platform.nKey responsibilities include:n-Lead the Full Program Lifecycle: Own the end-to-end delivery of the Future CMS -from discovery and design to implementation and rollout.n-Strategic Roadmapping: Develop and maintain a clear, actionable program roadmap aligned with business priorities and emerging technologies.n-Cross-Functional Leadership: Coordinate global teams across product, IT, operations, and medical/security services to deliver impactful outcomes.n-Business Case & ROI: Build compelling business cases, cost models, and benefit frameworks to support investment decisions and measure success.n-Stakeholder Engagement: Act as the key liaison between Assistance Centres, Group IT, and product teams-ensuring alignment, transparency, and shared vision.n-AI & Innovation: Lead the design, testing, and deployment of AI-powered tools (e.g., transcription, automation) using rapid experimentation and pilot programs.n-Vendor & Compliance Oversight: Manage strategic tech partnerships and ensure all vendors meet compliance standards, including data protection and AI governance.n-Data & Process Excellence: Collaborate with data architects to design future-ready data models and maintain a robust process repository.n-Product Strategy & Development: Shape the CMS as a commercial product opportunity, aligning features with market needs and service delivery evolution.n-Governance & Communication: Facilitate program governance forums and maintain proactive communication to manage expectations and resolve challenges.nAbout youn• Bachelor's degree required; Business, Information Systems, Engineering, or other related fields.n• Certified in Business Process Management or Lean Six Sigma; proficiency in SAP Signavio.n• Project Management or Scaled Agile Framework (SAFe).n• Proficiency in MS Office suite of applications, esp. MS Project and MS Visio.n• Proficiency in MS Office suite of applications, esp. MS Project and MS Visio.n• Typically 7+ years in digital transformation, product management, or operational excellence roles.n• Proven success managing complex tech programs-ideally in healthcare, security, or assistance services.n• Experience with process design, decision modelling, and vendor oversight.n• Familiarity with CCaaS platforms, AI experimentation, and agile delivery.n• Strong background in system and process analysis, requirements definition, and end-to-end delivery lifecycle.nAdditional Informationn• Travel occasionally to meetings in other Intl.SOS regions - as assignedn#EUROPE #LINKEDIN
#J-18808-Ljbffrn
#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.
4
Aspiring Business Solutions Analyst (Hiring Immediately)
W6 9JU Hammersmith and Fulham, London
ITonlinelearning Recruitment
Posted today
Job Viewed
Job Description
Trainee Business Analyst Programme Job Guarantee Included Complete online training designed to take you from zero experience to your first Business Analyst role. Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. Flexible financing options available, with payment plans starting from as low as 142 per month. The Programme Complete this 8-10 week online training with just 2 hours per day of study time. You will learn industry-recognised methodologies, including business process modelling, stakeholder analysis, and requirements engineering, while building practical experience with real-world case studies. The programme includes earning BCS certification recognised by UK employers, expert tutor support throughout your studies, dedicated recruitment support with CV rewrite, interview preparation, and access to exclusive job opportunities. The Outcome 93% of graduates secure business analyst roles within 3 months. Starting salaries: 30,000 40,000 Who This Is For The programme is completely beginner-friendly, so no experience is needed. Career changers are welcome, and you can study at your own pace. *This programme is available to UK-based learners only. Ready to start earning in Business Analysis? Limited spaces available. Apply now for the next available cohort.
This advertiser has chosen not to accept applicants from your region.
5
Entry-Level Business Solutions Analyst (Hiring Immediately)
YO1 6FZ York, Yorkshire and the Humber
ITonlinelearning Recruitment
Posted today
Job Viewed
Job Description
Trainee Business Analyst Programme Job Guarantee Included Complete online training designed to take you from zero experience to your first Business Analyst role. Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. Flexible financing options available, with payment plans starting from as low as 142 per month. The Programme Complete this 8-10 week online training with just 2 hours per day of study time. You will learn industry-recognised methodologies, including business process modelling, stakeholder analysis, and requirements engineering, while building practical experience with real-world case studies. The programme includes earning BCS certification recognised by UK employers, expert tutor support throughout your studies, dedicated recruitment support with CV rewrite, interview preparation, and access to exclusive job opportunities. The Outcome 93% of graduates secure business analyst roles within 3 months. Starting salaries: 30,000 40,000 Who This Is For The programme is completely beginner-friendly, so no experience is needed. Career changers are welcome, and you can study at your own pace. *This programme is available to UK-based learners only. Ready to start earning in Business Analysis? Limited spaces available. Apply now for the next available cohort.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Business process solutions Jobs in United Kingdom !
6
Senior Process Optimization Engineer
BT1 1AA Belfast, Northern Ireland
£55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Senior Process Optimization Engineer to join their dynamic team. This is a fully remote position, offering flexibility and the opportunity to work from anywhere within the UK. You will play a pivotal role in enhancing operational efficiency and driving continuous improvement across various industrial processes.
Responsibilities:
Responsibilities:
- Analyze existing industrial processes to identify areas for improvement in efficiency, cost reduction, and quality.
- Develop and implement data-driven strategies for process optimization using Lean and Six Sigma methodologies.
- Design, conduct, and oversee experiments to validate proposed process changes.
- Collaborate with cross-functional teams, including production, R&D, and quality assurance, to ensure seamless integration of new processes.
- Utilize advanced statistical analysis and simulation tools to model and predict process performance.
- Develop and maintain process documentation, standard operating procedures (SOPs), and training materials.
- Track and report on key performance indicators (KPIs) related to process efficiency and cost savings.
- Mentor junior engineers and provide technical guidance on process improvement initiatives.
- Stay abreast of industry best practices, emerging technologies, and innovative solutions in industrial engineering.
- Ensure all process changes comply with safety regulations and environmental standards.
- Master's degree in Industrial Engineering, Mechanical Engineering, Chemical Engineering, or a related field.
- A minimum of 7 years of experience in process optimization, industrial engineering, or a similar role.
- Proven expertise in Lean Manufacturing, Six Sigma (Green Belt or Black Belt certification preferred), and Kaizen methodologies.
- Strong analytical and problem-solving skills with a demonstrated ability to interpret complex data sets.
- Proficiency in process modeling and simulation software (e.g., Arena, Simul8).
- Excellent understanding of statistical analysis tools (e.g., Minitab, SPSS).
- Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
- Demonstrated leadership experience and the ability to mentor and guide teams.
- Experience in a remote work environment is highly desirable.
- Proficiency in project management methodologies.
This advertiser has chosen not to accept applicants from your region.
7
Senior Process Optimization Engineer
EH1 1BB Edinburgh, Scotland
£45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Senior Process Optimization Engineer to join their dynamic team in Edinburgh, Scotland, UK . This role is crucial for driving efficiency and innovation across our manufacturing and operational processes. You will be responsible for analyzing existing workflows, identifying bottlenecks, and developing data-driven solutions to enhance productivity, reduce waste, and improve overall quality. The ideal candidate will have a strong background in industrial engineering principles, statistical analysis, and process improvement methodologies such as Lean and Six Sigma. You will work collaboratively with cross-functional teams, including operations, quality control, and R&D, to implement sustainable improvements and ensure best practices are adopted throughout the organisation.
Key Responsibilities:
Key Responsibilities:
- Conduct comprehensive analyses of current industrial processes to identify areas for improvement in efficiency, cost-effectiveness, and safety.
- Develop and implement process optimization strategies using data modeling, simulation, and statistical tools.
- Design and oversee pilot projects for new processes or modifications, monitoring performance and making necessary adjustments.
- Create detailed documentation, including process maps, standard operating procedures (SOPs), and training materials.
- Train and mentor junior engineers and operational staff on new processes and best practices.
- Collaborate with equipment engineers and maintenance teams to ensure optimal machinery performance and reliability.
- Utilize project management skills to ensure timely and successful completion of optimization initiatives.
- Stay abreast of the latest advancements in industrial engineering technologies and methodologies.
- Prepare reports and presentations for senior management, outlining findings, recommendations, and progress on optimization projects.
- Champion a culture of continuous improvement throughout the organisation.
- Bachelor's or Master's degree in Industrial Engineering, Manufacturing Engineering, or a related field.
- Minimum of 5 years of experience in process optimization, industrial engineering, or a similar role.
- Proven track record of successfully implementing Lean Manufacturing or Six Sigma projects.
- Proficiency in process simulation software and statistical analysis tools (e.g., Minitab, Arena).
- Strong analytical, problem-solving, and critical thinking skills.
- Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
- Experience with project management methodologies.
- Familiarity with automation and advanced manufacturing technologies is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Senior Process Optimization Engineer
CF10 1AA Cardiff, Wales
£55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Senior Process Optimization Engineer to join their dynamic team. This pivotal role is based in the vibrant city of Cardiff, Wales, UK . The successful candidate will be instrumental in analyzing, designing, and implementing improvements to manufacturing and operational processes, ensuring maximum efficiency, quality, and cost-effectiveness. You will be responsible for identifying bottlenecks, waste, and inefficiencies within various workflows and developing data-driven solutions. This will involve extensive use of statistical analysis, simulation tools, and lean manufacturing principles. Key responsibilities include conducting time and motion studies, performing root cause analysis for production issues, and developing standard operating procedures (SOPs). You will also collaborate closely with cross-functional teams, including production, quality assurance, and management, to ensure seamless integration of process changes. Furthermore, you will be expected to mentor junior engineers and contribute to a culture of continuous improvement. The ideal candidate will possess a strong understanding of industrial engineering methodologies, project management skills, and the ability to translate complex technical concepts into actionable plans. Proficiency in relevant software such as AutoCAD, SolidWorks, or similar design and simulation tools is essential. A Bachelor's or Master's degree in Industrial Engineering or a related field is required, coupled with a minimum of 5 years of relevant industry experience. Excellent communication, problem-solving, and interpersonal skills are paramount for success in this role. While the role offers a hybrid working model, requiring a balance of in-office collaboration and remote work, you will have the opportunity to influence process improvements across multiple sites. This is an exceptional opportunity to make a significant impact within a leading organization.
This advertiser has chosen not to accept applicants from your region.
9