97 Business Recovery jobs in the United Kingdom
Claims Specialist u2013 Crisis Management
Posted 26 days ago
Job Viewed
Job Description
Are you an experienced Crisis Management (product recall, PV / Terrorism / A&H) Claims specialist who is ready to take the next step in your career?
Are you able to provide first class client service ultimately securing the best possible claims outcomes?
If so, then we'd love to hear from you in connection with this exciting new role!
This is a hybrid role with the flexibility to work both virtually and from our Chelmsford office.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
As a key member of our dynamic organisation, you will be responsible for management and administration of new and existing notifications, collections, settlements and successful resolution of a portfolio of first party claims within the Crisis Management claims team
Your responsibilities will include:
Managing a portfolio of Crisis Management claims from inception to resolution whilst ensuring exceptional service delivery and client satisfaction.
Management of the end to end claims process in conjunction with the broader Crisis Management team and our outsource provider
Provide proactive guidance for clients and Aon network offices to facilitate the settlement and conclusion of claims.
Ensuring outstanding levels of communication and collaborating closely with clients, carriers, Aon brokers and all stakeholders to facilitate efficient claims handling processes.
Liaison with product specific client/market teams and assist in providing key claims data.
How this opportunity is different
This is a fantastic opportunity to join our dynamic, welcoming, and collaborative team. If you possess the requisite skills, experience, and passion for excellence, we encourage you to apply today. Let's embark on this exciting journey together!
Skills and experience that will lead to success
London market claims handling knowledge and experience, ideally gained from a reputable insurance, broking or adjusting organisation within a first party products.
Proven experience of managing claims and delivering results in a client-facing environment.
Excellent communication, negotiation and interpersonal skills with the ability to build rapport with high-profile clients and stakeholders.
Strong understanding of insurance principles, policies and procedures.
Strong administration and organisational skills.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
#LI-JV2
#LI-HYBRID
2561696
Claims Specialist - Crisis Management
Are you an experienced Crisis Management (product recall, PV / Terrorism / A&H) Claims specialist who is ready to take the next step in your career?
Are you able to provide first class client service ultimately securing the best possible claims outcomes?
If so, then we'd love to hear from you in connection with this exciting new role!
This is a hybrid role with the flexibility to work both virtually and from our Chelmsford office.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
As a key member of our dynamic organisation, you will be responsible for management and administration of new and existing notifications, collections, settlements and successful resolution of a portfolio of first party claims within the Crisis Management claims team
Your responsibilities will include:
Managing a portfolio of Crisis Management claims from inception to resolution whilst ensuring exceptional service delivery and client satisfaction.
Management of the end to end claims process in conjunction with the broader Crisis Management team and our outsource provider
Provide proactive guidance for clients and Aon network offices to facilitate the settlement and conclusion of claims.
Ensuring outstanding levels of communication and collaborating closely with clients, carriers, Aon brokers and all stakeholders to facilitate efficient claims handling processes.
Liaison with product specific client/market teams and assist in providing key claims data.
How this opportunity is different
This is a fantastic opportunity to join our dynamic, welcoming, and collaborative team. If you possess the requisite skills, experience, and passion for excellence, we encourage you to apply today. Let's embark on this exciting journey together!
Skills and experience that will lead to success
London market claims handling knowledge and experience, ideally gained from a reputable insurance, broking or adjusting organisation within a first party products.
Proven experience of managing claims and delivering results in a client-facing environment.
Excellent communication, negotiation and interpersonal skills with the ability to build rapport with high-profile clients and stakeholders.
Strong understanding of insurance principles, policies and procedures.
Strong administration and organisational skills.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
#LI-JV2
#LI-HYBRID
Claims Specialist u2013 Crisis Management
Posted 26 days ago
Job Viewed
Job Description
Are you an experienced Crisis Management (product recall, PV / Terrorism / A&H) Claims specialist who is ready to take the next step in your career?
Are you able to provide first class client service ultimately securing the best possible claims outcomes?
If so, then we'd love to hear from you in connection with this exciting new role!
This is a hybrid role with the flexibility to work both virtually and from our Chelmsford office.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
As a key member of our dynamic organisation, you will be responsible for management and administration of new and existing notifications, collections, settlements and successful resolution of a portfolio of first party claims within the Crisis Management claims team
Your responsibilities will include:
Managing a portfolio of Crisis Management claims from inception to resolution whilst ensuring exceptional service delivery and client satisfaction.
Management of the end to end claims process in conjunction with the broader Crisis Management team and our outsource provider
Provide proactive guidance for clients and Aon network offices to facilitate the settlement and conclusion of claims.
Ensuring outstanding levels of communication and collaborating closely with clients, carriers, Aon brokers and all stakeholders to facilitate efficient claims handling processes.
Liaison with product specific client/market teams and assist in providing key claims data.
How this opportunity is different
This is a fantastic opportunity to join our dynamic, welcoming, and collaborative team. If you possess the requisite skills, experience, and passion for excellence, we encourage you to apply today. Let's embark on this exciting journey together!
Skills and experience that will lead to success
London market claims handling knowledge and experience, ideally gained from a reputable insurance, broking or adjusting organisation within a first party products.
Proven experience of managing claims and delivering results in a client-facing environment.
Excellent communication, negotiation and interpersonal skills with the ability to build rapport with high-profile clients and stakeholders.
Strong understanding of insurance principles, policies and procedures.
Strong administration and organisational skills.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
#LI-JV2
#LI-HYBRID
2561696
Claims Specialist - Crisis Management
Are you an experienced Crisis Management (product recall, PV / Terrorism / A&H) Claims specialist who is ready to take the next step in your career?
Are you able to provide first class client service ultimately securing the best possible claims outcomes?
If so, then we'd love to hear from you in connection with this exciting new role!
This is a hybrid role with the flexibility to work both virtually and from our Chelmsford office.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
As a key member of our dynamic organisation, you will be responsible for management and administration of new and existing notifications, collections, settlements and successful resolution of a portfolio of first party claims within the Crisis Management claims team
Your responsibilities will include:
Managing a portfolio of Crisis Management claims from inception to resolution whilst ensuring exceptional service delivery and client satisfaction.
Management of the end to end claims process in conjunction with the broader Crisis Management team and our outsource provider
Provide proactive guidance for clients and Aon network offices to facilitate the settlement and conclusion of claims.
Ensuring outstanding levels of communication and collaborating closely with clients, carriers, Aon brokers and all stakeholders to facilitate efficient claims handling processes.
Liaison with product specific client/market teams and assist in providing key claims data.
How this opportunity is different
This is a fantastic opportunity to join our dynamic, welcoming, and collaborative team. If you possess the requisite skills, experience, and passion for excellence, we encourage you to apply today. Let's embark on this exciting journey together!
Skills and experience that will lead to success
London market claims handling knowledge and experience, ideally gained from a reputable insurance, broking or adjusting organisation within a first party products.
Proven experience of managing claims and delivering results in a client-facing environment.
Excellent communication, negotiation and interpersonal skills with the ability to build rapport with high-profile clients and stakeholders.
Strong understanding of insurance principles, policies and procedures.
Strong administration and organisational skills.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
#LI-JV2
#LI-HYBRID
Senior Communications Specialist - Crisis Management
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Develop and implement comprehensive crisis communication strategies and protocols.
- Monitor media and social media channels for emerging issues and potential crises.
- Draft sensitive and accurate statements, press releases, and Q&As for crisis situations.
- Serve as a key spokesperson or support senior leadership in media interactions during crises.
- Manage internal and external communication flows during critical incidents.
- Build and maintain strong relationships with key media contacts and stakeholders.
- Conduct post-crisis evaluations and provide recommendations for improvement.
- Develop and deliver crisis communication training for relevant personnel.
- Collaborate with legal, security, and operational teams to ensure coordinated responses.
- Maintain an updated contact list of media, influencers, and emergency services.
Qualifications:
- Bachelor's degree in Communications, Public Relations, Journalism, or a related field.
- Minimum of 7 years of experience in communications, with a significant focus on crisis management and public relations.
- Proven track record of successfully managing complex and high-stakes communication situations.
- Exceptional writing, editing, and verbal communication skills, with the ability to tailor messages to different audiences.
- Strong understanding of media relations, social media engagement, and digital communication tools.
- Excellent strategic thinking, problem-solving, and decision-making abilities.
- Ability to remain calm and effective under pressure.
- Experience in developing and delivering crisis communication training is highly desirable.
- Proficiency in media monitoring and analysis tools.
- Must be able to work flexibly and respond to urgent situations outside of normal working hours, as required by the remote nature of crisis response.
This is an invaluable opportunity to contribute to safeguarding public trust and ensuring effective communication during challenging times. Join a dedicated team committed to preparedness and strategic communication excellence.
Disaster Recovery Business Analyst (h/f)
Posted 1 day ago
Job Viewed
Job Description
London- Hybrid
£550 - £600pd PAYE
emagine is a high-end professional services consultancy and solutions firm Specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions.
We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients. Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine.
The Disaster Recovery Business Analyst will be responsible for leading the development and maintenance of Disaster Recovery (DR) documentation in alignment with regulatory requirements. This role focuses on ensuring the accuracy and audit-readiness of procedures related to DR, supporting the organization's operational resilience objectives, and collaborating with various teams across technology domains.
Main Responsibilities
Write, update, and maintain Disaster Recovery (DR) procedures and documentation.
Collaborate with Technology Subject Matter Experts (SMEs) to understand DR strategies.
Ensure documentation reflects recovery processes, failover procedures, and RTO/RPO requirements.
Translate technical procedures into clear steps for stakeholders.
Standardize DR documentation formats across departments.
Maintain version control and documentation governance using SharePoint and Confluence.
Prepare documentation for audits and compliance reviews.
Support Scenario Testing development in line with regulations.
Work with tooling developers to cover ITDR requirements.
Review and modify compliance with Regulatory Technical Standards.
Key Requirements
Experience in regulated industries such as finance or government.
Deep understanding of Disaster Recovery and Service Continuity.
Proven experience with operational resilience projects in the financial sector.
Broad technical understanding of the infrastructure stack.
Excellent written and verbal communication skills.
Ability to lead design review sessions.
Knowledge of relevant regulations and Incident Reporting impacts.
Familiarity with ITDR processes and controls.
Knowledge of EBA, PRA, ESMA regulations.
Familiarity with ITIL Processes and ServiceNow.
At emagine, we are committed to building an international and diverse team by embracing our different backgrounds.
If you are up to the challenge and would like to find out more, get in touch with us immediately, our internal recruitment team is always keen to hear from dynamic individuals that are looking to further their career and explore their full potential.
emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin
Business Development Manager - Debt Recovery
Posted 1 day ago
Job Viewed
Job Description
Our client is one of the UK’s most established and respected names in debt collection, is looking to appoint a Business Development Manager to drive new client acquisition and strategic growth across both public and private sector markets.
About the Role
You’ll play a key role in identifying and securing new business opportunities, building strong relationships with key stakeholders, and promoting award-winning services with professionalism and integrity. As part of a supportive and experienced leadership team, you’ll enjoy the autonomy to shape your sales strategy while being backed by a recognised national brand with a proven track record.
Key Responsibilities
- p>Generate and convert new business opportunities across target sectors
-
Build and manage strong client relationships, from lead generation through to onboarding
-
Deliver confident, consultative presentations to prospective clients
-
Work closely with internal teams to ensure seamless service delivery
-
Monitor market trends and competitor activity to inform strategy
What We’re Looking For
- < i>
-
Experience in debt recovery, financial services, or related sectors is desirable
-
Confident communicator with strong negotiation skills
-
Self-starter with excellent organisational ability and commercial acumen
-
Comfortable working toward and exceeding sales targets
Proven track record in B2B business development or consultative sales
What’s on Offer
- < i>
-
Supportive and professional team environment
-
Real career progression opportunities within a growing organisation
Competitive base salary + uncapped commission
Business Development Manager - Debt Recovery
Posted 2 days ago
Job Viewed
Job Description
Our client is one of the UK’s most established and respected names in debt collection, is looking to appoint a Business Development Manager to drive new client acquisition and strategic growth across both public and private sector markets.
About the Role
You’ll play a key role in identifying and securing new business opportunities, building strong relationships with key stakeholders, and promoting award-winning services with professionalism and integrity. As part of a supportive and experienced leadership team, you’ll enjoy the autonomy to shape your sales strategy while being backed by a recognised national brand with a proven track record.
Key Responsibilities
- p>Generate and convert new business opportunities across target sectors
-
Build and manage strong client relationships, from lead generation through to onboarding
-
Deliver confident, consultative presentations to prospective clients
-
Work closely with internal teams to ensure seamless service delivery
-
Monitor market trends and competitor activity to inform strategy
What We’re Looking For
- < i>
-
Experience in debt recovery, financial services, or related sectors is desirable
-
Confident communicator with strong negotiation skills
-
Self-starter with excellent organisational ability and commercial acumen
-
Comfortable working toward and exceeding sales targets
Proven track record in B2B business development or consultative sales
What’s on Offer
- < i>
-
Supportive and professional team environment
-
Real career progression opportunities within a growing organisation
Competitive base salary + uncapped commission
Communications Manager - Crisis & Reputation Management
Posted today
Job Viewed
Job Description
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Risk Management Specialist
Posted 3 days ago
Job Viewed
Job Description
Job title: Risk Management Specialist
Location: London/Hybrid
Duration: 6 months
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
The role:
This role forms a key part of the 1LOD Technology Risk Management function, supporting the Head of Technology Risk. The role holder will form a crucial component in the establishment of an enhanced risk management framework and beyond that identify and assess potential risks across Technology, as well as ensuring a comprehensive approach to risk mitigation.
The key focus of this contract is to Support the enhancement of Technology Resilience and the maturity of risk management practices
Responsibilities:
- Process Documentation: Create and update process documentation across key technology processes to support governance, compliance, and operational consistency.
- SSSDLC Integration: Support the integration of security controls and risk assessments throughout the Secure Software/System Development Lifecycle.
- Controls Assurance: Review and challenge the design and operation of controls to ensure they mitigate risks effectively.
- Risk Register Monitoring: Maintain and update a register of Technology-related risk events, incidents, audit findings, exceptions, etc. Work with responsible areas to assess these, develop action plans, identify owners and track through to completion.
Requirements:
- Technology Knowledge: Work towards a detailed understanding of Technology and cyber risk frameworks (e.g. NIST / ISO27001 / COBIT / ITIL).
- SSSDLC Expertise: Understanding of the Secure Software/System Development Lifecycle, including secure design, development, testing, and deployment practices.
- Process Documentation: Experience in drafting, updating, and maintaining process documentation across key technology domains.
- Attention to Detail: Meticulous attention to detail is crucial for accurately managing open audit points, helping to document audit actions, and accurately track and report on the status of management actions.
- Organisational Skills: Strong organisational skills are necessary to effectively coordinate audit schedules, manage documentation, and prioritise tasks across the IT Department.
- Time Management: Excellent time management skills are essential for managing multiple audit engagements, meeting deadlines, and ensuring the smooth progression of audit activities.
- Communication Skills: Clear and concise communication skills are vital for effectively liaising with internal and external stakeholders, conveying audit-related information, and facilitating collaboration across the IT Department.
- Analytical Skills: Basic analytical skills are beneficial for analysing audit data, identifying trends, and generating insights to support audit reporting and decision-making processes within the Technology domain.
Candidates will ideally show evidence of the above in their CV in order to be considered.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Analyst-Risk Management
Posted 7 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
American Express has a network that connects millions of consumers, merchants and businesses around the globe in a payments and commerce ecosystem that creates value for all its constituents.
Our **Global Merchant and Network Services (GMNS) Risk Management Team** stands behind each of these purchases, thus protecting this network of millions of consumers, merchants and businesses. Our team makes this happen by leveraging advanced machine learning and network algorithms.
This role presents an exciting opportunity to work in a fast-paced and dynamic environment, leveraging large amounts of linked and unstructured data within the Third-Party Processing (TPP) Portfolios. The incumbent will be responsible for TPP Risk Management of the European portfolio.
This position requires a highly organised person with excellent analytical capabilities, with the ability to bring an innovative perspective to the strategic and operating requirements of the role.
This person must be able to thrive in a dynamic environment while influencing colleagues from partner organizations, often with conflicting priorities. This position will liaise with key partners including the Sales, Partner Oversight, Risk and Technology teams to create and drive best-in-class strategy.
**How will you make an impact in this role?**
+ Supporting the ongoing management of the consent process for recruitment of large and high-risk sponsored merchants.
+ Help to monitor and analyze portfolio performance to inform risk management and regulatory reporting, maintaining an external lens
+ Help prepare regular updates on portfolio exposures.
+ Help conduct in-depth analysis of both internal and external data sources.
+ Help drive deep-dive analytics and partner across the enterprise to enhance risk management methodology.
**Minimum Qualifications:**
+ Analytical and quantitative skills preferred
+ Balance of strategic and analytic acumen
+ Ability to cope with ambiguity and complexity
+ Proficiency in working with large volumes of structured and unstructured data
+ Programming skills and experience in SQL/SAS, object oriented or functional programming languages
+ Excellent communication skills, including the ability and willingness to present to and work with Executives.
+ Willingness to learn
+ Team player with the courage to share a point of view for the benefit to the organisation
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Risk
**Primary Location:** United Kingdom-London-London
**Schedule** Full-time
**Req ID:** 25014836
Manager-Risk Management
Posted 8 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
This role is within UK Credit Risk organisation led by UK Chief Risk Officer with the objective to drive responsible growth with best-in-class credit risk strategies through the card lifecycle. We believe in data-driven approach and team collaboration to transform your insights into impactful business strategies.
The position provides a unique opportunity for an individual who is driven and analytical to make a difference by defining and implementing lending and governance strategies for UK consumer and Small Business credit cards. The individual would be responsible for driving strategies, including proactively identifying opportunities or new data solutions to enhance existing frameworks, implementing strategy changes, monitoring internal and industry trends, and collaborating with various internal and external stakeholders. The successful candidate is expected to have a comprehensive understanding of consumer credit bureau tradeline data and extensive knowledge of UK industry lending products and dynamics. The individual should also be familiar with UK regulatory requirements such as CONC and Consumer Duty. The individual is required to have experience of processing large unstructured datasets and have strong problem-solving abilities.
The responsibilities include:
+ Evaluating existing bureau tradeline data or new data sources and stay abreast of industry trends to build upon existing affordability frameworks, and deliver profitable growth strategies, as well as improved customer outcomes
+ Innovating and optimising lending strategies to improve performance efficiencies and customer experience.
+ Collaborating closely with business partners and compliance to drive enterprise-wide projects for the UK market and to achieve sustainable growth objectives
+ Presenting recommendations to risk committees and lead the strategy implementation independently
+ Driving operational excellence and ensuring full compliance with regulatory requirements
**Minimum Qualifications:**
+ 3 years of experience in unsecured lending (credit card is a plus!)
+ Experience with data-driven analytical tools (e.g. SQL, SAS, HIVE/HADOOP, R, Python, Tableau) to process unstructured dataset in order to extract insights, identify trends, and inform business decisions
+ Comprehensive understanding of UK Consume Credit Bureau Tradeline data
+ Familiar with UK CONC and Consumer Duty requirements on creditworthiness and affordability
+ Be curious and have a problem-solving mindset, ability to drive process change independently
+ Strong analytical skills and sound business acumen, and interpersonal skills to collaborate with stakeholders across functions
+ Good communication and persuasion skills with an ability to translate technical analysis into business strategy recommendations in laymen's term
+ Demonstrates the ability to successfully manage multiple priorities under pressure
+ Advanced degree in quantitative or a related field is preferred
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Risk
**Primary Location:** United Kingdom-London-London
**Schedule** Full-time
**Req ID:** 25012304