37 Business Support jobs in Hartley Wintney
Business Support Coordinator
Posted 454 days ago
Job Viewed
Job Description
Salary : £26,000 - £8,000
Hybrid structure : 4 days remote, 1 day at the office: every Wednesday in head office located in Ruscombe (RG10 9BX).
About Us
We are an award-winning Charity agency with 30 years’ experience, delivering fundraising and awareness campaigns for some of the UK’s most well-known charities such as Dogs Trust. Our passion for Fundraising continues to grow resulting in raising over £20, 0,000 for our charity partners.
The Role
As an Area Venue Support, you will be employed by Charity Link, working full time (40h/wk incl 1 hour lunch break) on permanent contract . The purpose of the role is to support the delivery of a yearly area plan that delivers significant P&L benefits whilst achieving corporate KPIs .
This role would suit a person with a background of events coordinator and who is used to working in a fast-paced environment.
Key Tasks
- Responsible for Venues profitability and achieving business KPI’s across Area and area plans
- Act as a positive first line of support to all fundraisers and Venue Finders within Area with any venue queries or support they may require
- To support the delivery of your Area operational plans by undertaking all required telephone activity including but not limited to supporting the Field, securing new bookings, short notice replacement bookings, validating and protecting existing bookings
- Undertake all data entry to a high level of accuracy; entering new venues, results and feedback from Field
- To support the delivery of your Area operational plans by undertaking all required paperwork activity including but not limited to Venue Booking confirmations, Licenses and Invoices
- To provide accurate reporting, data input and recommendations into the area plans via your Area Venue Manager
- Responsible for working with the Show Co-Ordinator’s to ensure day to day operational equipment needs are achieved
- Liaise with other departments on all Venue clashes including but limited to Account Management on any charity clashes and venue bookers on Venue Clashes
- Responsible for accuracy of data (CRM and Portal) and achieving data requirements to provide KPI reporting and trend analysis
Requirements
- Minimum 5 years experience
- Experience as an events coordinator would be a plus
- Attention to detail / Accuracy whilst keeping pace
- Level-headed / work well and independently under pressure in a busy environment
- Great positive phone manner to deal with Field and Venue departments directly
- Can do attitude / happy to get stuck in to anything
- Good sense of humour
- Excited by targets and KPIs
Benefits
- 23 days annual leave (plus bank holidays), and flexi holiday scheme
- Pension
- Healthcare plan, and death in service plan
- Shopping discounts at over 30,000 retailers
Customer Support Specialist
Posted today
Job Viewed
Job Description
Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshooting and resolving technical issues and product-related questions.
- Guiding customers through product features and functionalities.
- Escalating complex issues to appropriate departments when necessary.
- Maintaining accurate records of customer interactions and resolutions in the CRM system.
- Gathering customer feedback to help improve products and services.
- Contributing to the knowledge base by creating and updating FAQs and support articles.
- Achieving and exceeding customer satisfaction targets.
- Adhering to company policies and procedures.
- Providing a consistently high level of customer service.
- Previous experience in a customer service or technical support role is highly desirable.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to empathise with customers.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Good technical aptitude and problem-solving abilities.
- Ability to manage time effectively and prioritise tasks.
- A customer-centric attitude.
- Flexibility to work both remotely and from the Reading office.
Application Support Specialist
Posted today
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Job Description
Application Support Specialist
* Exciting opportunity for an Application Support Specialist to join a growing HealthTech company working at the forefront of clinical intelligence and patient care technology.
* Full-time, permanent position based in London with hybrid working, offering up to £40,000 depending on experience.
* Immediate start available - ideal for candidates with strong SQL, applica.
WHJS1_UKTJ
Rental Support Specialist
Posted 1 day ago
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Job Description
We are looking for a Long Term Rental Support Specialist to be part of our Rental Support team in Slough.
About the role
The role involves providing support to the Rental businesses for both existing and new customers whilst managing risks and profitability for long term success.
On a day-today basis this is what you would be doing:
- Monitor performance and offer rental support
- Develop and identify futu.
WHJS1_UKTJ
Value Engineering Support Specialist
Posted 15 days ago
Job Viewed
Job Description
My client manages component repair services as well as component warranties for their clients, ensuring costs to clients are closely controlled.
As a Value Engineering Support Specialist , you will be contributing to the clients' savings associated with Value Engineering, managing warranties and guarantees and other value stream activities.
Candidates with the following experience will be prioritised for this opportunity:
Value engineering / warranty management / aerospace component repair / contract management / Engineering Expeditor / Advanced MS Excel / Excellent communication skills & customer facing experience.
Role: Value Engineering Support Specialist (Permanent role)
Industry: Aerospace
Location: Southern Berkshire, UK
Salary: From c. 30,000+ depending on experience
Main Responsibilities:
- Contact suppliers to seek clarification of workscope /pricing /warranty and challenge when a decision is unjustified. Record outcomes.
- Enforce contractual terms and recover benefits if justified.
- Manage contract TAT (Turnaround time) fixes.
- Be the go-to department for engineering/technical issues and provide subject matter expertise to other company departments.
- Using Excel functions to analyse and interpret substantial datasets.
- Assist Sales & Business Development teams with the design of strategic programmes for customer cost reduction and revenue generation.
- Apply continuous improvement to develop company processes, procedures, systems and market competitiveness (to improve the overall efficiency and ability to meet the needs of the customer).
- Generate penalty claims associated with Shop Processing Time/Turnaround Time guarantees.
- Liaise with suppliers to negotiate credits and challenge when decisions are unjustified.
- Maintaining the company Processing Time database.
- Supporting the department manager with tasks and a broad range of technical related projects to ensure customer satisfaction.
- Help to enforce contract guarantees.
- Build and maintain strong working relationships with other company departments and suppliers.
Ideal Candidate Profile:
- Minimum two years' experience in a related discipline.
- Expertise in contract review is essential with proficiency in reading and interpreting contracts, and extracting pertinent information.
- Clear communicator with good written and verbal skills to confidently engage with a variety of stakeholders via email, telephone, and conference calls.
- A background in customer-facing roles.
- Focused and methodical with strong time management & prioritisation skills.
- Ability to work effectively as both an individual and as part of a team.
- Strong MS Office skills, including Excel & the internet.
- Possess robust data analytical abilities and a keen attention to detail, enabling data examination at a granular level.
- Takes pride in accuracy.
- Resourceful, uses initiative, possesses good interpersonal skills.
- Quick to learn and keen to undertake training & development.
- Passion for aerospace.
Additional Information:
- Candidates must already hold the right to live and work in the UK prior to application. No sponsorships are available, either now or in the future.
- Initially 100% office based. After probation, there may an opportunity to WFH for 2 days per week.
- Mon-Fri. 37 hours per week.
- Free onsite parking. Own vehicle beneficial due to location.
If you are interested in applying for this position and you meet the requirements, please apply immediately.
Due to the number of applications we receive, it's not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.
"Follow @LineUpAviation on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the #LineUpAviation tag at anytime! Thank you for your follow!"
Value Engineering Support Specialist
Posted 1 day ago
Job Viewed
Job Description
My client manages component repair services as well as component warranties for their clients, ensuring costs to clients are closely controlled.
As a Value Engineering Support Specialist , you will be contributing to the clients' savings associated with Value Engineering, managing warranties and guarantees and other value stream activities.
Candidates with the following experience will be prioritised for this opportunity:
Value engineering / warranty management / aerospace component repair / contract management / Engineering Expeditor / Advanced MS Excel / Excellent communication skills & customer facing experience.
Role: Value Engineering Support Specialist (Permanent role)
Industry: Aerospace
Location: Southern Berkshire, UK
Salary: From c. 30,000+ depending on experience
Main Responsibilities:
- Contact suppliers to seek clarification of workscope /pricing /warranty and challenge when a decision is unjustified. Record outcomes.
- Enforce contractual terms and recover benefits if justified.
- Manage contract TAT (Turnaround time) fixes.
- Be the go-to department for engineering/technical issues and provide subject matter expertise to other company departments.
- Using Excel functions to analyse and interpret substantial datasets.
- Assist Sales & Business Development teams with the design of strategic programmes for customer cost reduction and revenue generation.
- Apply continuous improvement to develop company processes, procedures, systems and market competitiveness (to improve the overall efficiency and ability to meet the needs of the customer).
- Generate penalty claims associated with Shop Processing Time/Turnaround Time guarantees.
- Liaise with suppliers to negotiate credits and challenge when decisions are unjustified.
- Maintaining the company Processing Time database.
- Supporting the department manager with tasks and a broad range of technical related projects to ensure customer satisfaction.
- Help to enforce contract guarantees.
- Build and maintain strong working relationships with other company departments and suppliers.
Ideal Candidate Profile:
- Minimum two years' experience in a related discipline.
- Expertise in contract review is essential with proficiency in reading and interpreting contracts, and extracting pertinent information.
- Clear communicator with good written and verbal skills to confidently engage with a variety of stakeholders via email, telephone, and conference calls.
- A background in customer-facing roles.
- Focused and methodical with strong time management & prioritisation skills.
- Ability to work effectively as both an individual and as part of a team.
- Strong MS Office skills, including Excel & the internet.
- Possess robust data analytical abilities and a keen attention to detail, enabling data examination at a granular level.
- Takes pride in accuracy.
- Resourceful, uses initiative, possesses good interpersonal skills.
- Quick to learn and keen to undertake training & development.
- Passion for aerospace.
Additional Information:
- Candidates must already hold the right to live and work in the UK prior to application. No sponsorships are available, either now or in the future.
- Initially 100% office based. After probation, there may an opportunity to WFH for 2 days per week.
- Mon-Fri. 37 hours per week.
- Free onsite parking. Own vehicle beneficial due to location.
If you are interested in applying for this position and you meet the requirements, please apply immediately.
Due to the number of applications we receive, it's not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.
"Follow @LineUpAviation on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the #LineUpAviation tag at anytime! Thank you for your follow!"
Senior Customer Support Specialist
Posted today
Job Viewed
Job Description
Qualifications required for this position include a minimum of 3 years of experience in a customer-facing support role, excellent communication and interpersonal skills, and strong problem-solving abilities. Proficiency in CRM software and ticketing systems is essential. The ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously is crucial. This hybrid role offers the flexibility of working both from the office in **Reading, Berkshire, UK**, and remotely, allowing for a healthy work-life balance. We are looking for individuals who are passionate about helping others and are committed to upholding the highest standards of customer care. If you are a proactive team player with a customer-centric mindset and are looking for a challenging and rewarding opportunity, we encourage you to apply. Join us and become an integral part of a supportive and growth-oriented company.
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Senior Customer Support Specialist
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve complex technical issues related to our software products.
- Provide clear and concise instructions and guidance to customers on product usage and troubleshooting.
- Escalate unresolved issues to appropriate technical teams, ensuring effective resolution.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Identify recurring customer issues and provide feedback to product development and quality assurance teams.
- Assist in the creation and maintenance of support documentation, FAQs, and knowledge base articles.
- Train and mentor junior support staff on best practices and product knowledge.
- Proactively identify opportunities to improve customer satisfaction and loyalty.
- Participate in team meetings and contribute to the development of support strategies.
- Ensure adherence to service level agreements (SLAs) and company policies.
- Gather customer feedback to identify areas for product enhancement.
Qualifications:
- Proven experience in a customer support or technical helpdesk role, with at least 3 years in a senior capacity.
- Excellent communication, interpersonal, and active listening skills.
- Strong technical aptitude and ability to quickly learn new software products.
- Proficiency in troubleshooting software applications and operating systems.
- Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving and analytical skills.
- A customer-first attitude and a passion for delivering exceptional service.
- Ability to work effectively as part of a team.
- Must be eligible to work in the UK.
This role is ideal for an experienced support professional looking to advance their career within a reputable company, offering a supportive team environment and opportunities for growth.
Senior Customer Support Specialist
Posted today
Job Viewed
Job Description
Key responsibilities include:
- Providing high-level technical and non-technical support to customers via phone, email, and chat.
- Investigating and resolving complex customer issues, escalating as necessary to appropriate departments.
- Mentoring and coaching junior customer support representatives, providing guidance and feedback.
- Developing and maintaining comprehensive knowledge base articles and FAQs.
- Identifying trends in customer inquiries and providing feedback to product and engineering teams.
- Assisting in the development and delivery of customer support training programs.
- Managing customer escalations and ensuring timely and effective resolution.
- Participating in quality assurance reviews of customer interactions.
- Gathering customer feedback and insights to identify areas for service improvement.
- Contributing to the achievement of departmental KPIs, such as response time, resolution rate, and customer satisfaction scores.
- Staying updated on product knowledge and industry best practices.
- Proactively identifying opportunities to enhance the customer journey and service offerings.
The ideal candidate will have a minimum of 3-5 years of experience in a customer support or client services role, with at least 1 year in a senior or lead capacity. Excellent verbal and written communication skills are essential, along with strong problem-solving and analytical abilities. Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems is required. A proactive approach to customer service and a genuine desire to help customers succeed are paramount. This role involves a hybrid working arrangement, requiring regular attendance at the Reading, Berkshire, UK office for team collaboration and specific operational needs, alongside flexible remote working.
Remote Customer Support Specialist
Posted today
Job Viewed
Job Description
Key responsibilities include responding to customer queries promptly and professionally, diagnosing and troubleshooting common problems, escalating complex issues to the appropriate departments, and maintaining detailed records of customer interactions and resolutions in our CRM system. You will also be tasked with identifying opportunities to improve the customer experience and providing feedback to the team to enhance our support processes. Proactive engagement with customers to offer solutions and guidance is highly valued.
The ideal candidate will have previous experience in a customer service or helpdesk role, with excellent communication skills, both written and verbal. Strong problem-solving abilities and a patient, customer-centric approach are essential. Proficiency with CRM software and general computer literacy is required. You must be a self-starter, highly organized, and capable of managing your workload effectively in a remote setting. A stable internet connection and a dedicated quiet workspace are mandatory for this role. Training and ongoing support will be provided, but the ability to work independently and as part of a distributed team is paramount. We are committed to building a team that is passionate about delivering outstanding customer experiences, and this role offers a fantastic opportunity to grow within a forward-thinking organisation. This is a truly remote role, offering flexibility and autonomy to the successful candidate.