436 Businesses jobs in New Eltham

Job Description

Job Title: Business Operations Manager

Reporting To: CEO

Department: Company Operations

Location: Penta Consulting Ltd, Oaks House 16-22 West Street, Epsom, Surrey KT18 7RG (on-site 5 days a week)

ABOUT PENTA CONSULTING LTD

At Penta Consulting, we believe technology reaches its full potential when powered by the right people. As a leading provider of Technology Resource Solutions, we connect businesses with top-tier talent to drive digital transformation and innovation.

With over 25 years of experience, we’ve built a global reputation for delivering high-quality expertise across key areas such as software development, artificial intelligence, project management, cloud computing, cybersecurity, enterprise architecture, and data analytics.

Our clients span the globe, relying on our team of specialists to deliver tailored, impactful solutions. We’re proud to be a trusted partner in helping organisations stay ahead in a rapidly evolving digital landscape.

If you're looking to join an award-winning, forward-thinking, and solution-focused team, Penta Consulting is the place to grow your career.

JOB PURPOSE

The Business Operations Manager is responsible for overseeing and optimising operational processes across Penta Consulting Ltd and its entities. This role focuses on driving efficiency, productivity, and compliance while ensuring alignment with strategic business goals. Key responsibilities include vendor management, contract oversight, quality assurance, risk mitigation, and continuous improvement of operational frameworks.

DUTIES AND RESPONSIBILITIES

• Support international office compliance and reporting, ensuring alignment with client requirements across all Penta entities.
• Lead the development and execution of operational strategies to drive business growth and efficiency.
• Map, document, and monitor operational procedures and processes, establishing robust controls and performance metrics.
• Oversee business continuity planning, quality assurance programs, and operational audits to identify and implement improvements.
• Manage end-to-end onboarding of new partners, including contract reviews and due diligence in collaboration with legal and commercial teams.
• Maintain and expand Penta’s domestic and international partner network.
• Identify operational risks and implement mitigation strategies and controls.
• Provide training and guidance on operational best practices across departments.
• Monitor industry trends and regulatory changes, updating internal programs and policies accordingly.
• Coordinate cross-functional efforts to ensure operational excellence and adherence to standards.
• Act as the primary liaison for external audits and assessments.
• Investigate and resolve operational issues, complaints, and inefficiencies.
• Prepare and submit operational reports and filings as required.
• Collaborate with legal, commercial, and sales teams to ensure operational alignment and compliance.
• Liaise with external consultants to drive operational improvements.
• Implement tools and processes to enhance productivity and efficiency across departments.
• Lead regulatory compliance efforts, presenting audit findings to the board and ensuring adherence to internal standards and external regulations.
• Escalate risks and ensure compliance with special provisions across entities.

EXPERIENCE / QUALIFICATIONS

• Extensive experience in operations or commercial roles at an international level.
• Proven experience working with international sales teams.
• Strong proficiency in Microsoft Word, Excel, and PowerPoint.
• Demonstrated success in operations management, including compliance and risk oversight, preferably in a regulated industry.
• Knowledge of relevant laws and standards across EMEA (e.g., GDPR, ISO, ESG).
• Strong analytical skills and ability to interpret complex regulatory requirements.
• Excellent communication and interpersonal skills across diverse teams and entities.
• Sound judgment, prioritisation skills, and ability to manage multiple deadlines.
• High integrity and commitment to ethical standards and operational excellence.
• Minimum of degree level education or equivalent.
• Additional certifications in compliance, project management, or ISO standards are advantageous.

THE IDEAL CANDIDATE

• Integrity: Upholds ethical standards in all actions.
• Attention to Detail: Ensures accuracy in regulatory interpretation and compliance.
• Adaptability: Responds effectively to changing regulations and priorities.
• Leadership: Inspires trust and promotes a culture of compliance.
• Problem-Solving: Develops practical solutions to operational challenges.
• Communication: Clearly conveys complex concepts to varied audiences.
• Collaboration: Works effectively across functions to achieve shared goals.
• Accountability: Takes ownership and ensures completion of responsibilities.

Job Description

Job Title: Business Operations Manager

Reporting To: CEO

Department: Company Operations

Location: Penta Consulting Ltd, Oaks House 16-22 West Street, Epsom, Surrey KT18 7RG (on-site 5 days a week)

ABOUT PENTA CONSULTING LTD

At Penta Consulting, we believe technology reaches its full potential when powered by the right people. As a leading provider of Technology Resource Solutions, we connect businesses with top-tier talent to drive digital transformation and innovation.

With over 25 years of experience, we’ve built a global reputation for delivering high-quality expertise across key areas such as software development, artificial intelligence, project management, cloud computing, cybersecurity, enterprise architecture, and data analytics.

Our clients span the globe, relying on our team of specialists to deliver tailored, impactful solutions. We’re proud to be a trusted partner in helping organisations stay ahead in a rapidly evolving digital landscape.

If you're looking to join an award-winning, forward-thinking, and solution-focused team, Penta Consulting is the place to grow your career.

JOB PURPOSE

The Business Operations Manager is responsible for overseeing and optimising operational processes across Penta Consulting Ltd and its entities. This role focuses on driving efficiency, productivity, and compliance while ensuring alignment with strategic business goals. Key responsibilities include vendor management, contract oversight, quality assurance, risk mitigation, and continuous improvement of operational frameworks.

DUTIES AND RESPONSIBILITIES

• Support international office compliance and reporting, ensuring alignment with client requirements across all Penta entities.
• Lead the development and execution of operational strategies to drive business growth and efficiency.
• Map, document, and monitor operational procedures and processes, establishing robust controls and performance metrics.
• Oversee business continuity planning, quality assurance programs, and operational audits to identify and implement improvements.
• Manage end-to-end onboarding of new partners, including contract reviews and due diligence in collaboration with legal and commercial teams.
• Maintain and expand Penta’s domestic and international partner network.
• Identify operational risks and implement mitigation strategies and controls.
• Provide training and guidance on operational best practices across departments.
• Monitor industry trends and regulatory changes, updating internal programs and policies accordingly.
• Coordinate cross-functional efforts to ensure operational excellence and adherence to standards.
• Act as the primary liaison for external audits and assessments.
• Investigate and resolve operational issues, complaints, and inefficiencies.
• Prepare and submit operational reports and filings as required.
• Collaborate with legal, commercial, and sales teams to ensure operational alignment and compliance.
• Liaise with external consultants to drive operational improvements.
• Implement tools and processes to enhance productivity and efficiency across departments.
• Lead regulatory compliance efforts, presenting audit findings to the board and ensuring adherence to internal standards and external regulations.
• Escalate risks and ensure compliance with special provisions across entities.

EXPERIENCE / QUALIFICATIONS

• Extensive experience in operations or commercial roles at an international level.
• Proven experience working with international sales teams.
• Strong proficiency in Microsoft Word, Excel, and PowerPoint.
• Demonstrated success in operations management, including compliance and risk oversight, preferably in a regulated industry.
• Knowledge of relevant laws and standards across EMEA (e.g., GDPR, ISO, ESG).
• Strong analytical skills and ability to interpret complex regulatory requirements.
• Excellent communication and interpersonal skills across diverse teams and entities.
• Sound judgment, prioritisation skills, and ability to manage multiple deadlines.
• High integrity and commitment to ethical standards and operational excellence.
• Minimum of degree level education or equivalent.
• Additional certifications in compliance, project management, or ISO standards are advantageous.

THE IDEAL CANDIDATE

• Integrity: Upholds ethical standards in all actions.
• Attention to Detail: Ensures accuracy in regulatory interpretation and compliance.
• Adaptability: Responds effectively to changing regulations and priorities.
• Leadership: Inspires trust and promotes a culture of compliance.
• Problem-Solving: Develops practical solutions to operational challenges.
• Communication: Clearly conveys complex concepts to varied audiences.
• Collaboration: Works effectively across functions to achieve shared goals.
• Accountability: Takes ownership and ensures completion of responsibilities.

About us

If you are looking to join an independent and impartial treasury and risk management consultancy, PMC is your solution.

Established for over 34 years, we offer expert advice and practical solutions to financial sponsors and their portfolio companies globally – with offices in New York, London, Madrid and Singapore.

Our specialist skills and experience have helped our clients’ complete deals worth in excess of $185 billion.

Position Summary

The Business Operations Coordinator plays a key role in PMC Treasury’s global operations team. This hands-on role ensures the smooth running of business operations, compliance with business processes and delivering operational projects.

The role takes full ownership of assigned tasks and initiatives, driving them through to completion with accuracy, consistency and at pace.

Success in this role requires a proactive problem-solver who thrives on getting things done, builds strong relationships both locally and internationally, and ensures agreed processes are delivered to the highest standard.

The Role:

• Ensure strict adherence to operational policies, processes, and compliance requirements.
• Oversee the smooth running of office premises (London, New York, Singapore, Iberia).
• Plan and deliver operational projects end-to-end from scoping, recommendation through to successful execution.
• Oversee and run PMC’s client review call process
• Oversee the global company file server, ensuring it is well-maintained, up to date, and used consistently across the business
• Act as the primary internal point of contact for IT and telecommunications, coordinating with external providers and ensuring issues are resolved promptly.
• Provide operational support to consultants and analysts, ensuring systems and processes enable seamless client delivery.
• Collaborate with HR to support onboarding and offboarding of employees and independent contractors.
• Support the design and implementation of automation and process improvements to increase efficiency and scale.

What you’ll bring:

• Demonstrated success in delivering projects & day2day operational tasks on time and to a high standard
• Experience working in fast paced environment where no task is too small or big
• A “doer” who takes ownership and consistently delivers, nothing slips through the cracks

It would be nice for you to have:

• Highly organised, detail-oriented, dependable and resilient.
• Strong relationship builder with excellent interpersonal skills across diverse teams and cultures.
• Confident in managing competing priorities and deadlines.
• Proactive, resourceful, and solution-focused with a can-do attitude.
• Clear communicator (written and verbal) with excellent documentation skills.
• Strong IT literacy (Microsoft Office, project management and collaboration tools).

What else you need to know:

This role is based at our offices in London

We want our people to thrive at work, deliver the best solutions for our clients and support each other's development. To support this, we provide exceptional exposure to real client work, enabling employees to broaden their skillsets, develop strong commercial acumen, and build confidence in stakeholder management. Our office-based approach fosters a highly collaborative and high-performing environment where learning and growth are accelerated.

What to do next:

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at

• Develop and implement comprehensive business operations strategies.
• Oversee daily operational activities and ensure efficient workflow.
• Manage departmental budgets and optimize resource allocation.
• Identify and implement process improvements to enhance productivity and reduce costs.
• Ensure compliance with all relevant regulations and company policies.
• Lead, mentor, and develop the operational teams.
• Collaborate with cross-functional leaders to achieve strategic objectives.
• Manage vendor relationships and contract negotiations.
• Develop and present operational performance reports to senior management.
• Drive a culture of excellence, innovation, and continuous improvement.

• Master's degree in Business Administration, Operations Management, or a related field.
• 10+ years of experience in operations management, with a significant portion in a leadership role.
• Proven experience in strategic planning and execution of operational initiatives.
• Strong financial acumen and experience in budget management.
• Demonstrated leadership and team management skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Exceptional communication, presentation, and interpersonal skills.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma) is highly desirable.
• Ability to manage multiple priorities in a dynamic environment.

• Develop and implement robust operational strategies that support the company's overall business objectives.
• Oversee the day-to-day operations of key business functions, including client onboarding, support, risk, and compliance.
• Drive continuous improvement initiatives to enhance efficiency, productivity, and service quality.
• Manage and develop a diverse team of operational professionals, fostering a culture of accountability and high performance.
• Ensure adherence to all regulatory requirements and industry best practices.
• Develop and manage operational budgets, identifying cost-saving opportunities.
• Oversee the implementation and management of technology solutions to support operational needs.
• Monitor key operational performance indicators (KPIs) and report on progress to senior management.
• Manage relationships with key external vendors and partners.
• Contribute to strategic planning and decision-making at the executive level.

• Extensive experience in a senior operations management role, preferably within the financial services or FinTech industry.
• Proven track record of successfully managing complex operational functions and driving significant improvements.
• Deep understanding of regulatory frameworks relevant to financial services (e.g., FCA, PRA).
• Exceptional leadership, team management, and mentoring skills.
• Strong strategic thinking, problem-solving, and decision-making abilities.
• Excellent communication, negotiation, and stakeholder management skills.
• Demonstrated experience in budget management and financial oversight.
• Proficiency in operational software and CRM systems.
• Master's degree in Business Administration, Finance, or a related field.
• Ability to operate effectively in a fast-paced, high-growth environment.

Key Responsibilities as a Team:

The key responsibilities of Sales Strategy Team consist of the interlocking functions of supporting and managing (planning, organising and directing) the existing business, and controlling (assessing, analysing, creating, implementing and monitoring) the company’s resources and procedures/policies in order to achieve the objectives of our business.

Key Responsibilities as Business Operations Executive:

Sales Reports and Analysis

· Analyse and report on Sales

- Work closely with the Sales Teams to monitor performance of major distributors based on their Sales

· Consolidate Sell-out Report

- Consolidate / Produce / Analyse Sell-out Data

- Evaluate and Monitor Partner performance and project sales based on the Sell-Out received

· Archiving and Managing Team Folders and Files

Updating CRM / Projects

· Assist in keeping customer and project data within CRM system up to date

· Assist to resolve issues and improve CRM based on user feedback

· Support the management of projects in conjunction with the Sales team

Rebate Management

· Calculate and verify the Partner and Project Support Rebate claims from Distributors on a monthly basis

· Communicate and liaise directly with the Distributor ensuring the accuracy of the claims and the sell-out data provided

· Raise internal rebate payment approvals for the final revised rebate claims Partner Program Support

· Monitor and liaise with the Sales Team in regards to the STEP Partners, ensuring customer info accuracy

· Respond to enquiries related to Partner Status, grading and benefits

Other

· Support in preparation of relevant materials and data for meetings

· Respond to sales enquiries received via the Sales team and/or directly from the Customers

· Other ad hoc duties associated with the support role

Skill Requirements:

• Educated to degree level
• Experience using CRM systems – preferable but not essential
• Computer literate with strong Microsoft Office skills, with particular focus on Excel and PowerPoint
• Excellent communication skills, with the ability to communicate effectively at all levels of the business and with customers in a clear and concise manner
• Strong administration and organisation skills
• Positive, can do attitude
• Ability to remain calm and work in a dynamic and fast paced environment
• Exceptional attention to detail

Location:

The jobholder is required to be located at Hanwha Vision Europe Ltd, Heriot House, Heriot Road, Chertsey, Surrey, KT16 9DT.

Key Responsibilities as a Team:

The key responsibilities of Sales Strategy Team consist of the interlocking functions of supporting and managing (planning, organising and directing) the existing business, and controlling (assessing, analysing, creating, implementing and monitoring) the company’s resources and procedures/policies in order to achieve the objectives of our business.

Key Responsibilities as Business Operations Executive:

Sales Reports and Analysis

· Analyse and report on Sales

- Work closely with the Sales Teams to monitor performance of major distributors based on their Sales

· Consolidate Sell-out Report

- Consolidate / Produce / Analyse Sell-out Data

- Evaluate and Monitor Partner performance and project sales based on the Sell-Out received

· Archiving and Managing Team Folders and Files

Updating CRM / Projects

· Assist in keeping customer and project data within CRM system up to date

· Assist to resolve issues and improve CRM based on user feedback

· Support the management of projects in conjunction with the Sales team

Rebate Management

· Calculate and verify the Partner and Project Support Rebate claims from Distributors on a monthly basis

· Communicate and liaise directly with the Distributor ensuring the accuracy of the claims and the sell-out data provided

· Raise internal rebate payment approvals for the final revised rebate claims Partner Program Support

· Monitor and liaise with the Sales Team in regards to the STEP Partners, ensuring customer info accuracy

· Respond to enquiries related to Partner Status, grading and benefits

Other

· Support in preparation of relevant materials and data for meetings

· Respond to sales enquiries received via the Sales team and/or directly from the Customers

· Other ad hoc duties associated with the support role

Skill Requirements:

• Educated to degree level
• Experience using CRM systems – preferable but not essential
• Computer literate with strong Microsoft Office skills, with particular focus on Excel and PowerPoint
• Excellent communication skills, with the ability to communicate effectively at all levels of the business and with customers in a clear and concise manner
• Strong administration and organisation skills
• Positive, can do attitude
• Ability to remain calm and work in a dynamic and fast paced environment
• Exceptional attention to detail

Location:

The jobholder is required to be located at Hanwha Vision Europe Ltd, Heriot House, Heriot Road, Chertsey, Surrey, KT16 9DT.