What Jobs are available for Cafe Manager in the United Kingdom?

More About The Role
We Make Morrisons…

From a Bradford market stall to the UK’s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service.

Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. 

We’re recruiting for a high performing Café Manager  to help our business to continue to grow and succeed. 

Whether you want a delicious hearty breakfast or freshly brewed coffee and a slice of cake, our Cafes are proud to serve hundreds of people on a daily basis. Our Café Managers lead and empower colleagues to always put the customer first and deliver outstanding customer service.
 
Reporting into the Store Manager, you will also:

• Listen and respond to our customers feedback and react accordingly
• Ensure market leading availability across the store.
• Work with the other Managers in store to lead a supportive and performance driven department 
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
  Enable colleagues to work with confidence across various departments
• Identify and develop talent within the department
• Build effective relationships with other operating departments
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department
• Take a leadership role within the store
• Ensure resource is planned thoroughly

No doubt you'll have shopped in our stores before, but why not take a look at some of the areas our customers don't see, such as our warehouses and colleague canteens to get a real taste of life at Morrisons. Explore using our 360 tour, please click here.

More About You
Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.

What do we need from you?

• Experience of managing a team in a fast paced environment
• You will need to be a great communicator who can share knowledge, experience and best practices
• You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
• You must be adaptable to change, whilst being able to challenge effectively
• As a Manager, you will actively listen to and respond effectively to customers and colleagues

We are an equal opportunities employer and welcome applications from all sections of the community.

More About Us
Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won’t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.

The UK’s 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.

At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.
 
As part of our total rewards package we offer:

• 15% Morrisons discount for you (both in store and online)
• 10% discount for a designated friend/family member
• 25 days holiday plus 8 statutory holidays pro rata
• Private Aviva Healthcare plan
• Annual bonus scheme
• Generous company pension contributions
• 4 x life assurance through our company pension scheme
• Enhanced maternity, paternity and adoption schemes
• Perks with over 850 retailers through our 'My Morri' discount platform offering cashback and instant vouchers

Here's an idea of what your shift patterns will be: 5 out of 7 days

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/1710/ / /BU #One Retail

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Duties

- Oversee daily operations of the café, ensuring smooth and efficient service

- Manage and supervise café staff, including hiring, training, and scheduling

- Maintain high standards of food quality, presentation, and cleanliness

- Collaborate with kitchen staff to ensure timely and accurate food preparation

- Monitor inventory levels and order supplies as needed

- Implement and enforce food safety and hygiene standards

- Handle customer inquiries, complaints, and feedback in a professional manner

- Develop and maintain positive relationships with customers to enhance their dining experience

- Create and update menus based on customer preferences and seasonal availability

- Plan and execute special events or promotions to attract new customers

Requirements

- Previous experience in a similar role within the hospitality industry

- Strong knowledge of kitchen operations, food safety regulations, and culinary techniques

- Excellent leadership and team management skills

- Ability to multitask and work in a fast-paced environment

- Strong communication and interpersonal skills

- Detail-oriented with a focus on maintaining high standards of quality

- Ability to handle customer concerns with professionalism and empathy

- Flexibility to work evenings, weekends, and holidays as required

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned.

Job Type: Full-time

Pay: £15.00-£16.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Company pension
• Discounted or free food
• Employee discount

Experience:

• Restaurant management: 4 years (preferred)
• Bar management: 4 years (preferred)
• Hospitality: 4 years (preferred)
• Customer service: 4 years (preferred)
• Management: 4 years (preferred)
• Supervising experience: 3 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

• Lead and inspire the barista team, fostering a positive and efficient work environment.
• Ensure the highest standards of coffee preparation and presentation, from espresso extraction to latte art.
• Manage daily cafe operations, including opening and closing procedures, cash handling, and inventory management.
• Develop and implement training programs for baristas on coffee knowledge, brewing techniques, and customer service.
• Maintain meticulous quality control for all beverages and food offerings.
• Oversee stock levels of coffee beans, milk, pastries, and other cafe supplies, placing orders as necessary.
• Implement and enforce health, safety, and hygiene standards in accordance with regulations.
• Contribute to menu development and innovation, introducing seasonal specials and new beverage concepts.
• Manage customer service standards, ensuring a consistently positive and memorable experience for all patrons.
• Handle customer feedback and resolve any issues or complaints promptly and professionally.
• Assist with staff scheduling and rota management.
• Monitor sales performance and implement strategies to increase revenue and profitability.
• Maintain relationships with coffee roasters and suppliers, ensuring quality and timely deliveries.
• Ensure the cafe environment is clean, welcoming, and well-maintained at all times.

• Proven experience as a Head Barista, Cafe Manager, or Assistant Manager in a specialty coffee environment.
• In-depth knowledge of coffee origins, processing, roasting, and brewing methods.
• Exceptional espresso preparation skills and latte art proficiency.
• Strong understanding of cafe operations, including inventory management and cost control.
• Demonstrated leadership and team management abilities.
• Excellent customer service and communication skills.
• Ability to work effectively under pressure and manage multiple priorities.
• A passion for specialty coffee and dedication to quality.
• Knowledge of food safety regulations.
• Experience with POS systems.
• Barista certifications (e.g., SCA) are a strong advantage.

• Lead and train a team of baristas, fostering a positive and productive work environment.
• Ensure the highest standards of coffee preparation, beverage quality, and presentation.
• Manage daily café operations, including opening and closing procedures.
• Oversee inventory management, stock ordering, and cost control.
• Deliver exceptional customer service, resolving any issues promptly and professionally.
• Develop and implement staff schedules and ensure adequate coverage.
• Maintain cleanliness and organisation of the café environment, adhering to health and safety standards.
• Contribute to menu development, including seasonal specials and promotions.
• Manage supplier relationships and ensure timely delivery of goods.
• Assist with financial reporting and performance analysis for the café.

• Proven experience as a Senior Barista or in a supervisory/management role within the coffee shop or hospitality industry.
• In-depth knowledge of coffee origins, brewing methods, and latte art techniques.
• Demonstrated leadership and team management skills.
• Strong understanding of inventory management, ordering, and cost control principles.
• Excellent customer service and interpersonal skills.
• Ability to manage multiple tasks simultaneously and work effectively under pressure.
• Knowledge of health and safety regulations in a food service environment.
• Proficiency in POS systems and basic administrative tasks.
• Flexibility to work various shifts, including weekends and holidays.
• Passion for coffee and creating memorable customer experiences.

Food Service Assistant / Barista – Weekdays Only

Location: Bournemouth, BH7 7DA

Pay: £12.60 per hour

Hours: 25 hours per week, Monday to Friday

(Shifts between 7:00am – 6:00pm)

We're on the lookout for a friendly and reliable Food Service Assistant / Barista to join our team in Bournemouth. If you take pride in great service and handcrafted drinks – and want your weekends free – this is the role for you.

What you'll be doing:

• Handcrafting a range of hot and cold beverages to brand standards
• Serving customers at the till with a warm, positive attitude
• Assisting the front-of-house team with preparing sandwiches, salads, and a selection of hot meals
• Maintaining a clean and well-organised service area
• Helping set up for the next day to ensure smooth operations

What we're looking for:

• Previous barista experience is essential
• A good understanding of food safety standards
• A background in hospitality or food service is desirable
• Friendly, dependable and happy to work as part of a team
• Full vetting will be required for this role

Why join us?

• Weekday shifts only – enjoy your weekends off
• Free meals during your shifts
• Access to our Employee Benefits Portal with hundreds of discounts and perks
• Supportive and welcoming work environment

If you're passionate about great coffee and food service, and want a role that fits your lifestyle, we'd love to hear from you.

Apply now to become a valued part of our team.

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is empowered to thrive. As a Disability Confident employer, we welcome applications from individuals of all abilities and provide support throughout the recruitment process.

We are committed to ensuring accessibility at every stage – from application to interview and employment. If you require any adjustments or have questions, please contact our recruitment team at:

Join us and be part of a team where everyone has the opportunity to achieve their full potential.

Our Values
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

About The Team We Are Recruiting To
We have a simple vision and strategy that defines what we are trying to achieve, our purpose and our approach, which underpin the principles of Adult Social Care, and we continue to work in support of this.

In a simple sense, all our work, at whatever level, should continue to support the strategy of: 'Providing support, in the least intrusive manner possible, based on the assets, resources and abilities that are available to people'.

We value diverse perspectives and experiences and are striving to create an inclusive workplace culture, is accepting of all and is free from discrimination and bias.

What is the job role?
We are recruiting for a Food Service Assistant at Knightlow Lodge within Housing with Care. We provide a hot lunchtime meal to our clients daily. Your role will include providing a welcoming and responsive environment to ensure tenants feel safe and valued. As part of the team, you will maintain high standards of food hygiene/cleanliness in line with best practice, and to ensure compliance with

The role will involve:

• Serving hot meals
• Food preparation to include the use of microwaves and ovens
• Kitchen Cleaning
• Washing up

We have one permanent 25-hour position, working hours are between 9.30 am – 3.00 pm. We offer a 7-day service.

You will require good oral and written skills in communicating with a variety of people.

You will be required to work alone and prioritise your workload and to prepare and present meals for a diverse client group.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?
The ideal candidate will have experience working in a catering environment, knowledge of Health and Safety practices, and the ability to perform lifting and carrying duties. You must also have, or train towards, a Basic Food Safety Level 2 certificate and be willing to undertake any other training applicable to this role.

Flexibility to carry out the duties of the role, along with reliability, is essential.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme
- As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process, please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. Suppose there is any evidence of a candidate using AI to complete their application. In that case, the application will be rejected unless the candidate can provide a justification that the Council considers reasonable.

Interview date: 06/11/25 Interview will include a practical assessment within the unit.

About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit

Coventry City Council

Attached documents

• Job Description and Person Specification .pdf
• Coventry City Council Application

About the position: This position is Non-appropriated Fund (NAF) and is located at the Galaxy Club, RAF Mildenhall, UK.

• Must satisfactorily complete a pre-employment physical. Position continuously stands, walks. Frequently stoops, reach, push, pull, lift and move objects weighing up to 40 pounds.

STANDING REGISTER ANNOUNCEMENT: Applications will be reviewed, and referrals made every 7 days throughout the open period. May close sooner than date advertised if all vacancies become filled.

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Please see the "Who May Apply" section under the Qualifications section.

Performs a variety of manual tasks in food preparation and food service areas.

• Sets up cafeteria lines, steam tables, dining room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter and beverages. Serves food cafeteria style. Breaks down and cleans area when meals are complete. Sets up dining room tables for service, places food and beverages on tables, and replenishes items as necessary. Sets up and operates dishwashers, performs preventive maintenance and cleaning. Scrapes, soaks, scours and scrubs bowls, pots and pans. Also performs heavy duty cleaning tasks such as ceilings, exhaust hoods, under and behind kitchen equipment, washes floors and walls, walk-in refrigerators and freezers, sanitizes garbage cans. May unload food from delivery trucks. Collects and transfers trash from work area to disposal area.
• Assembles and tosses fresh fruit or green salads in quantity using prepared dressings, serves into standard serving sizes. Makes cold sandwiches using prepared ingredients. Makes coffee, tea and other beverages.
• Performs other related duties as assigned.

If interested in this position, please preview the online application:

• This position requires the incumbent to complete a background investigation with favorable results.
• This position has physical lifting requirement which requires the incumbent to complete a favorable pre-employment physical.
• This position is open to applicants on PCS orders to the UK (military or civilian) or hold a current UK Work Visa.
• This position requires the incumbent to be available for shift work.
• Must be able to obtain Food Handler's Certificate and/or complete food handler's training.

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 01/07/2026

The area of consideration for this vacancy announcement:

• Citizens, permanent residents, and legal residents of the United States (US) who reside within the local commuting area (60-mile radius) of RAF Mildenhall, United Kingdom (UK), or will do so within the next 30 days.
• Permanent and legal residents of the US must be citizens of a NATO country, unless authorized to reside in the UK as a dependent of an employee who serves in support of the US Visiting Forces.
• Eligible applicants must possess a US-issued social security number and be able to provide documentation proving residency status in the UK.

• Applicants cannot be 'ordinarily resident'. A person is considered to be 'ordinarily resident' if they have resided in the United Kingdom (UK) for more than 366 days without an affiliation to the US Visiting Forces. Time spent in the UK as an employee, or dependent of an employee, of a US agency serving and supporting the US Visiting Forces (i.e., active duty military, federal civilian, AAFES, Red Cross, one of the contract universities, a military banking facility or federal credit union, or US government contractors) is not counted toward being 'ordinary resident'. In accordance with the Status of Forces Agreement between the US and the UK, British citizens may not apply for US NAF positions; however, they may be eligible to apply for local national positions on base.

• Business Based Action

• Family Member Preference
• Military Spouse Preference
• Outside Applicant Veteran
• Spouse/Widow/Parent of Veteran
• Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:

• Must be able to follow simple oral instructions, be able to use hand tools for cleaning, and operate simple machines.
• Must be skilled in doing tasks with several steps and must use judgement in sequencing tasks.
• Must have knowledge of sanitation standards in handling and serving food, and for cleaning equipment and work area.
• Must be physically able to frequently lift or move objects weighing up to 40 pounds. Must be able to continuously stand and walk, and frequently stoop, reach, push, pull and bend for long periods of time.

You will be evaluated on the basis of your level of suitability and fitness for the position.

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify.

• The Hiring Agency will review applications and applicants, if eligible, referred every 7 days.
• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation.
• All Federal NAF employees are required by PL to have salary payments made by electronic funds transfer/direct deposit.
• Probationary period may be required.
• Selection is subject to restrictions resulting from hiring preferences and priority consideration eligible.
• Additional selections may be made from this vacancy announcement for up to 90 days after the closing date. Multiple positions may also be filled from this job opportunity announcement. This vacancy may close sooner than the date advertised if all positions become filled.
• Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.
• LQA is not authorized.
• Post Allowance is authorized for Regular Full Time employment category.
• This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
• Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Review our benefits

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

The documents you are required to submit vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employee, etc.). The below documents are required and must be submitted with your application:

• PCS Orders or UK Work Visa (for UK Work Visa please upload Share Code obtained through UK.GOV)
• Resume

Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

• Cover Letter
• DD-214/ Statement of Service
• Diploma/ GED
• Disability Letter (VA)
• License
• PCS Orders or UK Work Visa (for UK Work Visa please upload Share Code obtained through UK.GOV)
• Other (2)
• PCS Orders
• Professional Certification
• Proof of Marriage Status
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action
• Transcript

As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

NOTE: Documents submitted as part of the application package to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an in-sanitized version of the documents if you are selected to confirm your eligibility.

To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 01/07/2026 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.

Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account or your application will be incomplete.

It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

Additional information on how to complete the online application process and submit your online application may be found on the .

To verify or check the status of your application, log into your USAJobs account ), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date of your application was last updated. For information on what each Application Status means, visit: .

Mildenhall NAF HR Office

Email

Address

Mildenhall Community Services Flight

100 FSS/FSCN

OPC 37 Box 4

APO AE, AE

US

If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

Accepting applications

Open & closing dates

10/09/2025 to 01/07/2026

Salary

$17.60 to - $20.54 per hour

NAF PAY setting rules apply.

Pay scale & grade

NA 2

Location

FEW vacancies in the following location:

Mildenhall, United Kingdom

Remote job

No

Telework eligible

No

Travel Required

Not required

Relocation expenses reimbursed

No

Appointment type

Permanent

Work schedule

Intermittent - Flexible, no guaranteed hours but may be worked anywhere between 0-40 hours a week.

Service

Competitive

Promotion potential

None

Job family (Series)

• 7408 Food Service Working

Supervisory status

No

Security clearance

Not Required

Drug test

No

Position sensitivity and risk

Non-sensitive (NS)/Low Risk

Trust determination process

• Suitability/Fitness

Financial disclosure

No

Bargaining unit status

No

Announcement number

25-9GFSW

Control number

All the details

Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store. One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future. We have a flexible / hybrid approach - talk to us about part time or job share opportunities in this role, if it’s meaningful to you, it’s important to us.

What you’ll do

Your key accountabilities will include

· Driving a selling culture within your team

· Consistently raising performance and capability of the team to support developing

internal talent

· Utilising and exploit data to support with operational decisions

· Implementing a continuous improvement mentality within the team and work in

partnership with the wider team.

· Energising your team to deliver first class customer service within a fast-paced

environment

Who you are

Your skills and experience will include

· A proven leadership track record and the ability to lead effectively through ambiguity.

· Being digitally confident. Having an understanding of systems and have the ability to

exploit them.

· Comfortable having difficult conversations and able to get effective resolutions with

both colleagues and line managers.

· Ability to juggle a number of priorities whilst still maintaining an excellent standard and

working with pace.

· Demonstrate flexibility and resourcefulness to change and the ability to lead teams

through change with a growth mentality.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the

industry into a more conscientious, inspiring digital era. We’re transforming how we work

together and offering our most exciting opportunities yet. Marks & Spencer strives to be an

inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join

us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Purpose

• Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability
• Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers
• Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region
• Ensure colleagues understand and are motivated to deliver their part
• Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand
• Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

• Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s
• Supports the delivery and embedding of the business transformation plan and change initiatives for their area
• Delivers great standards and service by setting clear expectations with store colleagues
• Create the right culture, role modelling new digital ways of working and leadership behaviours
• Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well
• Deliver brilliant basics through the team
• Seeks customer feedback and takes action to deliver improvement
• Uses data and insight to improve customer instore experience, improve the operation and drive performance
• Support the delivery of Plan A
• Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success
• Recruit for the team, ensuring new starters have a brilliant onboarding experience
• Deliver all line management activities in line with company process and policy
• Build an active working partnership with BIG, provide feedback and support the development of BIG reps
• Deliver operational excellence to maximise product availability, minimise stock and cash loss
• Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly
• Maintain a safe and legal store environment
• Supports visual merchandising updates across all launches, events and campaigns

Technical Skills/ Experience

• Ability to lead a team to deliver excellent customer service and KPI’s across the store
• Create the right culture, role modelling new digital ways of working and leadership behaviours
• Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems
• Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit
• Good working knowledge of VM principles
• Good level of digital capability and an understanding and use of all systems
• Good knowledge of the legal requirements across their area of accountability and the store
• Knowledge of our people policies and managing performance within a team
• The ability to have difficult conversations with effective resolutions with colleagues
• Good communicator and listener who will inspire, share their knowledge and best practices with others
• Ability to plan and review across the week and the month
• Ability to deliver under pressure demonstrating resilience
• Ability to build and maintain relationships with key stakeholders across the store and region
• Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset

Key Leadership Capabilities

• Successfully embeds change for lasting commercial impact and results
• Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
• Takes ownership and accountability for the success of their team
• Spends time coaching colleagues to accelerate performance and personal growth
• Recognises high performance and supports poor performers to improve
• Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are
• Uses customer feedback and market trends to guide teams work
• Helps teams understand information and business messages by actively seeking out opinions and asking questions
• Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues
• Seeks the best solution for M&S by proactively collaborating with colleagues from across the business

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• Regional Leadership
• BIG