1470 Call Center Agent jobs in Leeds

Customer Technical Support Scientist

Salary: £40,000 per year

Full time

Office based - Sand Hutton with travel

Do you have experience of working within the Water, Environmental or scientific instrumentation industries? Do you have a background in customer and client support? Are you ready for a fresh challenge in a new and exciting role? If so then we are looking for you.

The Company

Modern Water is a .

• Based in Harrogate
• £25,750 per annum
• Hybrid Working available after probation (3 days in-office per week)
• 24 Days Holiday + Bank Holidays
• Excellent Benefits Package – Discounted Gym Membership, Two Fully Paid Charity/Volunteering Days Per Year, Employee Wellbeing Support + More
• Ongoing Professional Development

• Acting as a first point of contact for incoming enquiries from customers, retailers, and corporate partners, providing accurate and timely responses.
• Providing support to corporate and public sector teams.
• Scheduling demonstration vehicles on behalf of our client’s retailers and corporate sales team.
• Create and issue bespoke vehicle quotes for SME clients, tailored to their business needs.
• Coordinate test drive bookings with local retailers , acting as a reliable liaison between the customer and sales network.
• Support the planning and delivery of business events and retailer meetings, managing attendee lists, RSVPs, and logistical details.
• Accurately update and maintain customer records using Salesforce CRM .
• Providing consistent administrative support to the wider sales team.

• Hands-on , adaptable , and takes ownership of their work.
• Excellent verbal and written communication skills, confident when speaking with stakeholders at all levels.
• Can demonstrate previous experience in a customer service or administration role within a fast-paced environment .
• Possesses effective organisational skills , with the ability to manage multiple priorities and deadlines.
• Exceptional attention to detail skills with strong admin and process-following skills.
• Comfortable using digital tools and CRMs (Salesforce experience is a plus).

Customer Support Administrator

Salary:  £30,000 to £32,000 per annum, depending on experience

Leeds LS10, West Yorkshire

Permanent: Full Time

Profile

Our client, based on the outskirts of Leeds, is a market leader in the Hospitality Industry.  They manufacture and fit out hotels with bespoke furniture & soft furnishings for clients such as Hilton, Marriott, Sheraton, Holiday Inn & Crowne Plaza.

The company operates within a dynamic and fast paced environment and therefore they are looking for a friendly, approachable individual who is flexible and highly organised with excellent communication skills.

Key Responsibilities:

• Understanding and interpreting client’s drawings and tender documents
• Work closely with the sales team to obtain information and understand requirements for quotes
• Using Excel to provide detailed and accurate quotations for clients
• Liaising with new and existing suppliers to source products and obtain accurate information regarding pricing and lead times.
• Organising and prioritising daily workloads
• Negotiating prices with suppliers
• Assisting the estimator with costing of bespoke furniture
• Scheduling of furniture for projects
• Updating internal systems and maintaining an organised and efficient working area for the team
• Answering the phone and when needed greeting visitors
• Provide support to the Project Managers
• Scheduling of furniture for projects

Skills & qualifications:

• A high energy, motivated and dependable individual with excellent communication skills
• Able to perform calmly under pressure and maintain attention to detail
• A purchasing background would be an advantage but not essential
• Knowledge and understanding of manufacturing.
• Excellent telephone manner with a good aptitude to build relationships with suppliers
• Computer literate – Must be competent in the use of Excel.
• Able to show initiative and manage own workload
• Efficient and pro-active
• Adaptable

 INDLS

• Based in Harrogate
• £25,750 per annum
• Hybrid Working available after probation (3 days in-office per week)
• 24 Days Holiday + Bank Holidays
• Excellent Benefits Package – Discounted Gym Membership, Two Fully Paid Charity/Volunteering Days Per Year, Employee Wellbeing Support + More
• Ongoing Professional Development

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Customer Support and Order Fulfilment Coordinator

Key Benefits:

• £26,500 per annum
• Leeds City Centre Office Based Role
• Company Pension Scheme, Healthcare Plan, Perkbox Membership, Reduced City Centre Parking
• Access to learning and development platform

Candidates must be UK resident with full UK working rights residing within commutable distance to Leeds. Please note we cannot offer visa sponsorship for overseas candidates.

Key Responsibilities:

• Stockroom management - Picking, packing, and shipping stock. Ensuring stock is accurately recorded and moved.
• Managing all customer communication over telephone and email, utilising internal systems to accurately record information and ensure customers are kept informed of any order updates.
• Ensuring all customer orders and information are inputted into CRM accurately.
• Accurately managing the order process including booking orders, picking, and shipping stock.
• Upholding and promoting the brand by requesting, reviewing, and responding to customer feedback.
• Purchasing stock items as required to maintain inventory levels.

Key Skills:

• 1+ years' experience in a stock handling role.
• 1+ years' experience in a B2B customer service role.
• Excellent verbal and written communication skills to interact effectively with customers.
• Strong attention to detail to ensure accuracy in order processing and data entry.
• Ability to manage multiple tasks efficiently and prioritise workload.
• Proactive approach to resolving customer issues and complaints.
• Ability to work collaboratively with other team members to achieve common goals.

The Role

We’re searching for individuals who are passionate about providing exceptional levels of customer service. You will be first point of contact for aftersales and customer support, resolving any issues and providing operational support.

Our Client

Our client is a well-respected and market leading provider of drone technology for commercial uses. They provide a large variety of drone products, technology, and software to a wide range of industries including Military & Defence, Construction, Agriculture, Sport and more. Alongside a growing portfolio of technology, they also provide on-going training and education. Due to recent success and growth, our client is keen to continue expanding their business.

If you feel you are suitable, please apply today by submitting your CV. Alternatively, to discuss the opportunity further, please contact Jonny McPartland directly on 07375 675 049 / 0113 332 0678.

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.

Michael Page are working in partnership with this reputable organisation to recruit for a Customer support position. The position involves delivering exceptional service to customers and ensuring their enquiries are resolved efficiently and professionally.

Client Details

Known for their commitment to providing high-quality products and ensuring excellent customer satisfaction.

Description

• Actively assist Sector Managers with daily tasks, inquiries, quotations, and order management.
• Ensure all relevant data is accurately recorded in the CRM system.
• Prepare pricing, tenders, and quotations for their manufactured products, purchased products/services, and recommend alternative products and pricing compared to competitors.
• Consistently follow up on quotations and update the CRM in coordination with the relevant Sector Manager.
• Develop proficiency in product costing and pricing using the company price list.
• Provide support and act as a deputy for Sector Managers during their absence.
• Collaborate with Sector Managers on projects and help identify qualified leads for CRM entry.
• Manage sales order processing by receiving and handling customer orders, coordinating with finance, production, and delivery teams to ensure timely, fully invoiced customer service.
• Coordinate with Supply Chain for direct-to-site (DIR) product cost information.
• Issue Purchase Orders for goods and transportation as required.
• Work closely with department managers and team members to deliver outstanding customer service, identify opportunities for improvement, and resolve issues.
• Adhere to the company's Quality Assurance procedures.
• Facilitate effective communication across departments to maintain high levels of customer satisfaction.
• Fully understand client needs, build strong relationships, and provide excellent customer support.
• Report and resolve any problems or complaints promptly.
• Understand team roles and provide cover when necessary.
• Coordinate with third-party logistics providers to ensure on-time, complete deliveries to sites.
• Generate Certificates of Conformity as per company protocols when needed.
• Ensure Proof of Delivery (POD) documents are logged and stored according to company procedures.
• Maintain the warehouse schedule for incoming goods and outbound shipments.
• Prepare export documentation, including commercial invoices, packing lists, and any other required paperwork.

Profile

A successful Customer Support professional should have:

• Previous experience in a similar role.
• Strong knowledge of export/supply chain.
• Strong communication and interpersonal skills.
• Proficiency in using customer relationship management (CRM) systems or similar tools.
• Problem-solving abilities and a customer-focused mindset.
• Attention to detail and organisational skills.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities and workloads.

Job Offer

• Competitive salary of approximately 26,000 to 28,000 per annum.
• Supportive work environment.
• On site parking
• 24 days annual leave
• Benefits package

Michael Page are working in partnership with this reputable organisation to recruit for a Customer support position. The position involves delivering exceptional service to customers and ensuring their enquiries are resolved efficiently and professionally.

Client Details

Known for their commitment to providing high-quality products and ensuring excellent customer satisfaction.

Description

• Actively assist Sector Managers with daily tasks, inquiries, quotations, and order management.
• Ensure all relevant data is accurately recorded in the CRM system.
• Prepare pricing, tenders, and quotations for their manufactured products, purchased products/services, and recommend alternative products and pricing compared to competitors.
• Consistently follow up on quotations and update the CRM in coordination with the relevant Sector Manager.
• Develop proficiency in product costing and pricing using the company price list.
• Provide support and act as a deputy for Sector Managers during their absence.
• Collaborate with Sector Managers on projects and help identify qualified leads for CRM entry.
• Manage sales order processing by receiving and handling customer orders, coordinating with finance, production, and delivery teams to ensure timely, fully invoiced customer service.
• Coordinate with Supply Chain for direct-to-site (DIR) product cost information.
• Issue Purchase Orders for goods and transportation as required.
• Work closely with department managers and team members to deliver outstanding customer service, identify opportunities for improvement, and resolve issues.
• Adhere to the company's Quality Assurance procedures.
• Facilitate effective communication across departments to maintain high levels of customer satisfaction.
• Fully understand client needs, build strong relationships, and provide excellent customer support.
• Report and resolve any problems or complaints promptly.
• Understand team roles and provide cover when necessary.
• Coordinate with third-party logistics providers to ensure on-time, complete deliveries to sites.
• Generate Certificates of Conformity as per company protocols when needed.
• Ensure Proof of Delivery (POD) documents are logged and stored according to company procedures.
• Maintain the warehouse schedule for incoming goods and outbound shipments.
• Prepare export documentation, including commercial invoices, packing lists, and any other required paperwork.

Profile

A successful Customer Support professional should have:

• Previous experience in a similar role.
• Strong knowledge of export/supply chain.
• Strong communication and interpersonal skills.
• Proficiency in using customer relationship management (CRM) systems or similar tools.
• Problem-solving abilities and a customer-focused mindset.
• Attention to detail and organisational skills.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities and workloads.

Job Offer

• Competitive salary of approximately 26,000 to 28,000 per annum.
• Supportive work environment.
• On site parking
• 24 days annual leave
• Benefits package

BACKGROUND TO THE ROLE
An exciting new opportunity has arisen for for a bright, enthusiastic individual to join a 2nd Line Technical Support team based in Harrogate. Whilst a technical mind-set is required for the role, they are also very interested in people who have the desire to learn and want the opportunity to develop and progress their technical career.

KEY RESPONSIBILITIES
Key responsib.

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