What Jobs are available for Call Center Agent in Leeds?
Showing 35 Call Center Agent jobs in Leeds
Customer Service Representative
Leeds, Yorkshire and the Humber
Conduent
Posted 4 days ago
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence.
Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.
+ **Contract:** Permanent
+ **Location** : Leeds, LS11 5BD
+ **Shifts:** 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 8:00pm with alternate days worked on a weekend. **Salary:** £23,809.50 rising to £24,297 after completion of probation period (Pro-Rata)
**Your responsibilities will include:**
Provide excellent customer service over the phone, email and webchat.
Identifying opportunities to promote additional services to the customer.
Resolve any customer complaints and queries.
Help shape our culture by demonstrating our core values.
Attending training sessions to continuously improve knowledge and performance.
**What we are looking for:**
A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
An empathetic approach to customers in difficult situations.
Being able to adapt and work in a fast-paced environment.
A clear understanding of what good service looks like.
You will need to demonstrate a positive & professional telephone manner.
Good verbal, writing & communication skills.
**What we offer you:**
29 days paid holiday per annum (inclusive of bank holidays)
Life assurance.
Dental Insurance.
Pension Scheme.
Free eye tests
Excellent Apprenticeship Programmes
**Travel & parking information:**
We are based a short 10-15 minute walk from Leeds railway station. Please be aware that parking availability onsite is not guaranteed.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence.
Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.
+ **Contract:** Permanent
+ **Location** : Leeds, LS11 5BD
+ **Shifts:** 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 8:00pm with alternate days worked on a weekend. **Salary:** £23,809.50 rising to £24,297 after completion of probation period (Pro-Rata)
**Your responsibilities will include:**
Provide excellent customer service over the phone, email and webchat.
Identifying opportunities to promote additional services to the customer.
Resolve any customer complaints and queries.
Help shape our culture by demonstrating our core values.
Attending training sessions to continuously improve knowledge and performance.
**What we are looking for:**
A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
An empathetic approach to customers in difficult situations.
Being able to adapt and work in a fast-paced environment.
A clear understanding of what good service looks like.
You will need to demonstrate a positive & professional telephone manner.
Good verbal, writing & communication skills.
**What we offer you:**
29 days paid holiday per annum (inclusive of bank holidays)
Life assurance.
Dental Insurance.
Pension Scheme.
Free eye tests
Excellent Apprenticeship Programmes
**Travel & parking information:**
We are based a short 10-15 minute walk from Leeds railway station. Please be aware that parking availability onsite is not guaranteed.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
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0
Customer Service Team Lead
LS1 1UR Leeds, Yorkshire and the Humber
£30000 annum + bon
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a reputable organisation based in Leeds , is looking for an experienced and motivated Customer Service Team Lead to oversee their dedicated support team. This is a hybrid role, offering a blend of office-based responsibilities and the flexibility of remote work. You will be responsible for leading, coaching, and motivating a team of customer service representatives to deliver exceptional service to clients. Your role will involve managing daily operations, handling escalated customer queries, and ensuring that service level agreements (SLAs) are met and exceeded. The ideal candidate will have a proven track record in customer service management, strong leadership skills, and a deep understanding of customer support best practices. You will be instrumental in developing training programs, setting performance targets, and fostering a positive and productive team environment. Excellent communication, problem-solving, and conflict resolution skills are essential. You will be expected to analyse customer feedback and performance data to identify areas for improvement and implement strategies to enhance the overall customer experience. This role requires a proactive approach, a commitment to quality, and the ability to inspire a team to achieve outstanding results.
Key Responsibilities:
Key Responsibilities:
- Lead, coach, and motivate a team of customer service representatives.
- Manage day-to-day customer service operations and workflows.
- Handle escalated customer issues and complaints, resolving them efficiently and effectively.
- Monitor team performance against key performance indicators (KPIs) and service level agreements (SLAs).
- Develop and implement training programs to enhance team skills and knowledge.
- Conduct regular performance reviews and provide constructive feedback.
- Foster a positive and collaborative team culture.
- Analyse customer feedback and service data to identify trends and areas for improvement.
- Implement strategies to enhance customer satisfaction and loyalty.
- Ensure adherence to company policies and procedures.
- Collaborate with other departments to resolve customer issues and improve processes.
- Proven experience in a customer service leadership or supervisory role.
- Demonstrated ability to lead, motivate, and develop a team.
- Excellent communication, interpersonal, and conflict resolution skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in customer relationship management (CRM) software.
- Ability to analyse data and implement performance improvement initiatives.
- Experience working in a hybrid or remote team environment.
- Strong organisational and problem-solving abilities.
- A passion for delivering outstanding customer service.
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1
Customer Service Team Leader
LS1 4DL Leeds, Yorkshire and the Humber
£25000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dedicated Customer Service Team Leader to guide and motivate their customer support team. This pivotal role involves overseeing daily operations, ensuring high levels of customer satisfaction, and driving performance within the team. The ideal candidate will possess strong leadership skills, a passion for customer service excellence, and the ability to resolve complex customer issues.
Responsibilities:
Qualifications:
Responsibilities:
- Lead, mentor, and coach a team of customer service representatives to achieve performance targets.
- Monitor team performance metrics and provide regular feedback and coaching to individual team members.
- Handle escalated customer inquiries and complex issues, providing timely and effective resolutions.
- Develop and implement strategies to improve customer satisfaction and retention.
- Ensure adherence to company policies, procedures, and service level agreements.
- Assist in the recruitment, training, and onboarding of new customer service agents.
- Contribute to the development and improvement of customer service processes and workflows.
- Generate reports on team performance, customer feedback, and key performance indicators (KPIs).
- Foster a positive and collaborative team environment.
- Stay updated on product knowledge and company offerings to effectively support the team.
Qualifications:
- Proven experience (3+ years) in a customer service role, with at least 1 year in a supervisory or team leader capacity.
- Demonstrated ability to lead and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with customer relationship management (CRM) software.
- Ability to manage difficult customer situations with professionalism and empathy.
- Proficiency in Microsoft Office Suite.
- Experience in a fast-paced customer support environment.
- Strong organizational and time management skills.
- This role requires the candidate to be based in our client's office in Leeds, West Yorkshire, UK .
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2
Customer Service & Support Specialist
LS1 2BB Leeds, Yorkshire and the Humber
£25000 Annually
WhatJobs
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Service & Support Specialist to join their thriving team in Leeds, West Yorkshire, UK . This role is essential for providing exceptional support to our valued customers, resolving inquiries, and ensuring a positive customer experience. The ideal candidate will possess outstanding communication skills, a patient and empathetic demeanor, and a strong problem-solving ability. You will be the first point of contact for customers, handling a variety of queries via phone, email, and chat. Key responsibilities include:
Qualifications:
- Responding to customer inquiries and resolving issues in a timely and professional manner.
- Providing technical support and troubleshooting assistance for our products/services.
- Guiding customers through product features, usage, and troubleshooting steps.
- Documenting customer interactions, feedback, and issues accurately in our CRM system.
- Escalating complex issues to appropriate departments when necessary.
- Identifying trends in customer inquiries and providing feedback to improve products and services.
- Building and maintaining strong customer relationships through excellent service.
- Proactively seeking solutions to customer problems and ensuring customer satisfaction.
- Adhering to service level agreements and company support policies.
- Contributing to team goals and initiatives to enhance the overall customer experience.
Qualifications:
- Previous experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and ticketing systems.
- Ability to empathize with customers and maintain a positive attitude.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Patience and a customer-centric approach to problem resolution.
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3
Senior Customer Service Team Lead
LS1 5SR Leeds, Yorkshire and the Humber
£30000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly expanding e-commerce enterprise, is seeking a proactive and experienced Senior Customer Service Team Lead to manage their fully remote customer support operations. This pivotal role requires a leader who can inspire and guide a distributed team of customer service representatives, ensuring exceptional service delivery and customer satisfaction. You will be responsible for overseeing daily operations, setting performance targets, and implementing strategies to enhance customer experience. The ideal candidate will have a proven track record in managing customer service teams, preferably in a remote environment, and possess a deep understanding of customer relationship management (CRM) principles and practices.
Key responsibilities include coaching, training, and motivating team members to achieve their full potential. You will handle escalated customer inquiries and complex issues, providing timely and effective resolutions. The Senior Customer Service Team Lead will also be responsible for monitoring key performance indicators (KPIs), analysing customer feedback, and identifying areas for improvement in service processes and agent performance. This role involves collaborating with other departments, such as sales and operations, to ensure a seamless customer journey. You will contribute to the development and refinement of customer service policies and procedures, ensuring they align with the company's values and objectives. Excellent communication, problem-solving, and leadership skills are paramount. This is a fully remote position, requiring you to work from your home office, with the flexibility to manage your schedule to meet team needs. You will be responsible for fostering a positive and supportive team culture, even when working virtually.
Location: While this is a fully remote role, the successful candidate will be ideally located within or having strong ties to the Leeds, West Yorkshire, UK area, facilitating potential participation in occasional regional team meetups or strategic planning sessions. This role is perfect for a motivated individual passionate about customer advocacy and team development, looking to make a significant impact in a leading online retail environment. You will be instrumental in shaping the customer service experience for a growing and dynamic organisation.
Key responsibilities include coaching, training, and motivating team members to achieve their full potential. You will handle escalated customer inquiries and complex issues, providing timely and effective resolutions. The Senior Customer Service Team Lead will also be responsible for monitoring key performance indicators (KPIs), analysing customer feedback, and identifying areas for improvement in service processes and agent performance. This role involves collaborating with other departments, such as sales and operations, to ensure a seamless customer journey. You will contribute to the development and refinement of customer service policies and procedures, ensuring they align with the company's values and objectives. Excellent communication, problem-solving, and leadership skills are paramount. This is a fully remote position, requiring you to work from your home office, with the flexibility to manage your schedule to meet team needs. You will be responsible for fostering a positive and supportive team culture, even when working virtually.
Location: While this is a fully remote role, the successful candidate will be ideally located within or having strong ties to the Leeds, West Yorkshire, UK area, facilitating potential participation in occasional regional team meetups or strategic planning sessions. This role is perfect for a motivated individual passionate about customer advocacy and team development, looking to make a significant impact in a leading online retail environment. You will be instrumental in shaping the customer service experience for a growing and dynamic organisation.
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4
Customer Service & Helpdesk Manager (Remote)
LS1 1AA Leeds, Yorkshire and the Humber
£45000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is looking for a motivated and experienced Customer Service & Helpdesk Manager to lead their support team. This is a fully remote position, providing the flexibility to work from home anywhere in the UK. You will be responsible for overseeing daily helpdesk operations, managing a team of customer service representatives, and ensuring the delivery of exceptional support to our users. The ideal candidate will have a strong background in customer service management, excellent leadership qualities, and a passion for problem-solving. Key responsibilities include setting performance standards, developing training programs, and implementing strategies to enhance customer satisfaction and reduce response times. You will also be responsible for managing support tickets, analyzing support data, and reporting on key performance indicators (KPIs) to senior management. We are seeking a proactive individual who can foster a positive and productive remote team environment. Your ability to motivate, coach, and develop your team members will be crucial for success. Experience with customer relationship management (CRM) software and helpdesk ticketing systems is essential. You will play a vital role in shaping the customer support experience, ensuring that all inquiries are handled efficiently and professionally. This is an excellent opportunity for a skilled manager to take on a challenging and rewarding role in a thriving organisation that values its employees and prioritizes excellent customer service. The successful candidate will be adept at managing remote teams and ensuring high levels of service delivery, regardless of location. We are committed to providing a supportive remote working environment where you can thrive.
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5
Customer Service Representative - High Volume Inbound
LS1 2AA Leeds, Yorkshire and the Humber
£22000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is a dynamic and customer-centric organization seeking a dedicated Customer Service Representative to join their bustling team in Leeds, West Yorkshire, UK . This role is pivotal in ensuring every customer interaction is positive, efficient, and resolves their inquiries effectively. You will be responsible for managing a high volume of inbound customer calls and digital communications, providing exceptional support and information regarding our products and services. This involves actively listening to customer needs, accurately identifying solutions, and processing requests with professionalism and care. A key part of your role will be to build rapport with customers, understand their issues, and offer tailored solutions that meet their expectations. You will also be tasked with documenting customer interactions accurately within our CRM system and escalating complex issues to the appropriate departments when necessary. The ideal candidate possesses outstanding communication and interpersonal skills, a patient and empathetic demeanor, and the ability to multitask effectively in a fast-paced environment. Previous experience in a customer service or call centre role is highly advantageous. This hybrid position requires you to be in the office for a portion of the week, fostering team collaboration and providing hands-on support, while also offering the flexibility of remote work for other days, allowing for a balanced work-life arrangement.
Key Responsibilities:
Key Responsibilities:
- Handle a high volume of inbound customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Troubleshoot customer issues and provide effective solutions.
- Process customer requests, orders, and returns accurately.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to senior team members or other departments when required.
- Maintain a high level of customer satisfaction through professional and courteous service.
- Identify opportunities to upsell or cross-sell relevant products or services (if applicable).
- Adhere to all company policies and procedures.
- Proven experience in a customer service or call centre environment.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to remain calm and professional under pressure.
- Proficiency in using computers and CRM software.
- Excellent time management and organizational skills.
- Ability to work effectively in a hybrid work model, balancing office and remote duties.
- A positive attitude and a genuine desire to help customers.
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6
Senior Customer Service & Support Team Lead
LS1 1AA Leeds, Yorkshire and the Humber
£30000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm in Leeds, West Yorkshire, UK , is looking for a dynamic and experienced Senior Customer Service & Support Team Lead. This role offers a hybrid working model, combining on-site collaboration with remote flexibility. You will be responsible for leading and mentoring a team of customer support professionals, ensuring the delivery of exceptional service and timely resolution of customer inquiries and technical issues. The ideal candidate will have a proven track record in customer service management, strong problem-solving skills, and a passion for customer advocacy. Key responsibilities include coaching and developing team members, monitoring performance metrics, identifying trends in customer feedback, and implementing strategies to improve customer satisfaction and retention. You will also handle escalated customer issues, collaborate with other departments to address root causes, and contribute to the development of support documentation and knowledge bases. Excellent communication, interpersonal, and leadership skills are essential for this role. A deep understanding of customer service best practices and experience with CRM software are required. You will be instrumental in fostering a positive and customer-centric team culture. This is a fantastic opportunity to make a significant impact on customer experience within a thriving company.
Responsibilities:
Responsibilities:
- Lead, coach, and motivate a team of customer service representatives.
- Monitor team performance and key performance indicators (KPIs), providing regular feedback.
- Ensure the timely and effective resolution of customer inquiries and technical issues.
- Handle escalated customer complaints and complex support cases.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Identify trends in customer issues and collaborate with relevant departments to implement solutions.
- Contribute to the creation and maintenance of customer support documentation and knowledge bases.
- Foster a positive and productive team environment, promoting excellent customer service values.
- Onboard and train new team members.
- Participate in the recruitment and selection of customer support staff.
- Proven experience in a senior customer service or support role, with at least 2 years in a leadership capacity.
- Excellent leadership, coaching, and mentoring skills.
- Strong problem-solving and analytical abilities.
- Exceptional communication, interpersonal, and conflict-resolution skills.
- Proficiency with CRM systems (e.g., Salesforce, Zendesk) and helpdesk software.
- A customer-centric mindset and a passion for delivering outstanding service.
- Ability to manage multiple priorities and work effectively in a hybrid environment.
- Experience in the technology or SaaS industry is a plus.
- High school diploma or equivalent; further education or relevant certifications are advantageous.
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7
Senior Customer Service & Technical Support Specialist
LS1 1UR Leeds, Yorkshire and the Humber
£35000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client is looking for a proactive and technically adept Senior Customer Service & Technical Support Specialist to join their established team, operating primarily remotely with occasional team meetups in Leeds, West Yorkshire, UK . This role requires an individual who can provide exceptional frontline customer support, troubleshoot complex technical issues, and contribute to improving our customer experience strategies. You will be the primary point of contact for customers experiencing difficulties with our products and services, managing inquiries via phone, email, live chat, and ticketing systems. Your responsibilities will include diagnosing and resolving software and hardware issues, guiding users through setup and operational procedures, and escalating unresolved problems to higher technical teams. You will also be involved in documenting technical solutions, creating knowledge base articles, and identifying trends in customer issues to provide feedback for product development and service improvement. We are seeking a candidate with a proven background in customer service, ideally with a technical support component, and a minimum of 3-5 years of experience. Strong technical aptitude and the ability to understand and explain complex technical concepts clearly and concisely are essential. Excellent communication, active listening, and problem-solving skills are paramount. Familiarity with CRM software, ticketing systems (e.g., Zendesk, ServiceNow), and common operating systems and applications is required. You should be comfortable working independently in a remote setting, demonstrating excellent time management and organisational skills. A proactive approach to customer satisfaction and a dedication to finding effective solutions are key attributes. This is an excellent opportunity for a motivated individual to contribute significantly to customer loyalty and product satisfaction.
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8
Senior Customer Service & Technical Support Engineer
LS1 1UR Leeds, Yorkshire and the Humber
£40000 Annually
WhatJobs
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Customer Service & Technical Support Engineer to join their dedicated support team. This hybrid role offers a blend of remote work flexibility and essential in-office collaboration, based in Leeds, West Yorkshire, UK . You will be responsible for providing advanced technical assistance to customers, troubleshooting complex issues, and contributing to the improvement of support processes and customer satisfaction. This position requires a deep understanding of our client's products and services, coupled with excellent problem-solving and communication skills.
Your responsibilities will include diagnosing and resolving intricate technical problems reported by customers via phone, email, or ticketing systems. You will also be involved in creating and maintaining technical documentation, knowledge base articles, and training materials to empower both customers and junior support staff. The ideal candidate will have a strong background in technical support, ideally within the software or hardware industry. You should possess excellent analytical skills, a methodical approach to troubleshooting, and the ability to explain technical concepts clearly to non-technical users. Experience with customer relationship management (CRM) software and ticketing systems is essential. This role also involves identifying trends in customer issues and providing feedback to the product development and engineering teams to drive product improvements. Leadership qualities are beneficial as you may be required to mentor junior team members and assist with escalations. A passion for customer advocacy and a commitment to delivering exceptional service are key requirements. The hybrid model allows for focused individual work and essential team collaboration.
Qualifications:
Your responsibilities will include diagnosing and resolving intricate technical problems reported by customers via phone, email, or ticketing systems. You will also be involved in creating and maintaining technical documentation, knowledge base articles, and training materials to empower both customers and junior support staff. The ideal candidate will have a strong background in technical support, ideally within the software or hardware industry. You should possess excellent analytical skills, a methodical approach to troubleshooting, and the ability to explain technical concepts clearly to non-technical users. Experience with customer relationship management (CRM) software and ticketing systems is essential. This role also involves identifying trends in customer issues and providing feedback to the product development and engineering teams to drive product improvements. Leadership qualities are beneficial as you may be required to mentor junior team members and assist with escalations. A passion for customer advocacy and a commitment to delivering exceptional service are key requirements. The hybrid model allows for focused individual work and essential team collaboration.
Qualifications:
- HND/HNC or equivalent in a relevant technical field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or customer service role, with at least 2 years in a senior capacity.
- Strong troubleshooting and problem-solving abilities related to software, hardware, or IT systems.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Proficiency with ticketing systems and knowledge base management.
- Ability to work effectively both independently and as part of a team.
- Experience in mentoring or training junior staff is a plus.
- Familiarity with (Specific Product/Service Area, e.g., network infrastructure, enterprise software) is advantageous.
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