What Jobs are available for Call Center Agent in Plymouth?

• Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner.
• Resolve customer issues and complaints effectively and efficiently.
• Provide accurate information regarding products, services, and policies.
• Process orders, returns, and exchanges as required.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to the appropriate departments for resolution.
• Identify opportunities to improve customer service processes.
• Build rapport with customers and foster customer loyalty.
• Adhere to company service standards and performance metrics.
• Collaborate with team members to share knowledge and best practices.

• Previous experience in a customer service or call centre role is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and interpersonal abilities.
• Proficiency in using CRM software and standard office applications.
• Ability to remain calm and professional under pressure.
• Strong problem-solving and decision-making skills.
• High school diploma or equivalent required; further education is a plus.
• A patient, empathetic, and customer-focused attitude.
• Ability to multitask and manage time effectively.
• Must be able to work effectively within our **Plymouth, Devon, UK** office environment.

• Lead, manage, and motivate the customer service team to achieve departmental goals.
• Develop and implement effective customer service policies and procedures.
• Oversee daily operations, ensuring timely and accurate resolution of customer inquiries and issues.
• Monitor customer service KPIs (e.g., CSAT, NPS, response time) and implement improvements.
• Handle escalated customer complaints and complex issues with professionalism and efficiency.
• Recruit, train, onboard, and develop customer service representatives.
• Utilize CRM systems and support software to manage customer interactions and data.
• Identify trends in customer feedback and provide insights to other departments for service improvement.
• Contribute to the overall customer experience strategy and company growth.

• Bachelor's degree in Business Administration, Management, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in customer service, with at least 2 years in a management or supervisory role.
• Proven experience managing customer support teams, preferably in an e-commerce environment.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and customer support tools.
• Strong understanding of customer service principles and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work effectively in a hybrid work model.
• Demonstrated ability to drive customer satisfaction and loyalty.

• Respond to customer inquiries via phone, email, and chat, providing accurate and timely information and solutions.
• Investigate and resolve complex customer issues, escalating when necessary to appropriate departments.
• Provide in-depth product knowledge and technical support to customers.
• Document customer interactions and resolutions accurately in the CRM system.
• Identify recurring customer issues and provide feedback to relevant teams for process improvement.
• Assist in training and mentoring new and existing customer service representatives.
• Handle escalated complaints and difficult customer situations with professionalism and empathy.
• Contribute to the development and updating of customer service documentation and knowledge base articles.
• Monitor customer service performance metrics and strive to meet or exceed targets for response time, resolution rate, and customer satisfaction.
• Participate in team meetings and contribute to service improvement initiatives.

• Previous experience in a customer service role, with at least 3 years in a senior or specialist capacity.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to handle stressful situations and de-escalate customer conflicts effectively.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and as part of a team.
• Proficiency in relevant software applications (e.g., Microsoft Office Suite).
• Experience in mentoring or team leadership is a significant advantage.
• Familiarity with (Specific Industry, e.g., FinTech, SaaS, E-commerce) is a plus.

• Provide first-line technical support and troubleshooting to customers via phone, email, and live chat.
• Diagnose and resolve technical issues related to software, hardware, and network connectivity.
• Escalate complex issues to senior technical teams when necessary, ensuring clear documentation.
• Guide customers through product features, functionalities, and setup procedures.
• Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
• Contribute to the creation and maintenance of a knowledge base of common issues and solutions.
• Identify trends in customer issues and provide feedback to product development and quality assurance teams.
• Proactively communicate with customers regarding service updates or known issues.
• Deliver exceptional customer service, ensuring customer satisfaction and retention.
• Adhere to service level agreements (SLAs) and company support policies.

• Proven experience (minimum 3 years) in a customer service or technical support role, preferably within the technology sector.
• Strong understanding of common IT concepts, including operating systems, networks, and software applications.
• Excellent problem-solving and analytical skills.
• Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Proficiency in using helpdesk software and CRM systems.
• Ability to work effectively both independently and as part of a collaborative team in a hybrid environment.
• A relevant IT certification (e.g., CompTIA A+, Network+) is a plus.
• Strong organisational skills and attention to detail.
• Patience, empathy, and a customer-centric approach.
• Adaptability to learn new products and technologies quickly.

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a full time basis, contracted to 35 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
• Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/2810/ / /BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

We're currently recruiting a dedicated Customer Services Assistant - Zero Hours to help ensure the smooth running of the operations in Defence on a permanent casual basis, contracted to 0 hours per week.

As a Customer Services Assistant - Zero Hours, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
• Crafting eye-catching food and counter displays that draw customers in
• Proudly representing CH&CO and and embodying our positive brand image
• Handling transactions with ease and operating the cash register efficiently
• Upholding the highest standards of Food Handling & Hygiene
• Ensuring a safe and healthy work environment by adhering to Health & Safety regulations

Our ideal Customer Services Assistant - Zero Hours will:

• Bring a positive, can-do attitude to everything you do
• Show genuine passion for delivering exceptional customer service
• Excel as a supportive and collaborative team player
• Embrace the excitement of thriving under pressure
• Demonstrate impeccable time management and reliability
• Prioritise safety in every task you undertake
• Previous experience in a similar catering role is a bonus, but your enthusiasm is what truly matters

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/0610/ / /WJ #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!