2,462 Call Center Management jobs in the United Kingdom
Operations Management Director
L1 8JQ Liverpool, North West
£75000 Annually
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Job Description
Our client, a leading organization in its sector, is seeking a highly experienced and strategic Operations Management Director to oversee key operational functions in **Liverpool, Merseyside, UK**. This senior leadership role is responsible for driving efficiency, optimizing processes, and ensuring the smooth execution of daily operations across multiple departments. The ideal candidate will possess a strong background in operations management, a proven ability to lead teams, and a deep understanding of best practices in process improvement and resource allocation. You will play a critical role in achieving organizational objectives and fostering a culture of excellence.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement strategic operational plans to align with company goals.
- Oversee and manage the day-to-day operations of the organization, including production, logistics, supply chain, and customer service.
- Drive continuous improvement initiatives using methodologies such as Lean and Six Sigma.
- Establish and monitor key performance indicators (KPIs) for operational efficiency and effectiveness.
- Manage budgets, resources, and personnel to ensure optimal performance and cost control.
- Lead, mentor, and develop a team of operations managers and staff.
- Ensure compliance with all relevant industry regulations, quality standards, and safety protocols.
- Identify and implement new technologies and systems to enhance operational capabilities.
- Collaborate with other department heads to ensure seamless integration of operations with overall business strategy.
- Develop and maintain strong relationships with suppliers, vendors, and key stakeholders.
- Oversee risk management and implement contingency plans.
- Report on operational performance to executive leadership.
- Foster a positive and productive work environment.
Qualifications:
- Master's degree in Business Administration (MBA), Operations Management, Engineering, or a related field.
- Minimum of 10 years of progressive experience in operations management, with at least 5 years in a senior leadership role.
- Demonstrated success in optimizing operational processes, improving efficiency, and reducing costs.
- Extensive experience with Lean Manufacturing, Six Sigma, or other process improvement methodologies.
- Strong leadership, team-building, and people management skills.
- Excellent strategic thinking, problem-solving, and decision-making abilities.
- Proficiency in financial management, budgeting, and resource allocation.
- Strong understanding of supply chain management, logistics, and quality assurance.
- Excellent communication, presentation, and interpersonal skills.
- Experience with ERP systems and other operational software.
- Ability to adapt to a rapidly changing business environment.
- Must have the right to work in the UK.
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0
Operations Management Lead
BD1 1AA Bradford, Yorkshire and the Humber
£50000 Annually
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Posted 1 day ago
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Our client is seeking a highly motivated and experienced Operations Management Lead to drive efficiency and effectiveness within their operational functions in Bradford, West Yorkshire, UK . This leadership role is critical in overseeing daily operations, implementing process improvements, and ensuring the achievement of organisational goals. You will be responsible for managing a team of operational staff, optimising workflows, and implementing best practices to enhance productivity and service delivery. The ideal candidate will possess a strong background in operations management, a deep understanding of process optimisation techniques, and excellent leadership and problem-solving skills. You will collaborate closely with various departments to ensure seamless integration of operational activities with overall business strategy. This position demands a strategic thinker with a hands-on approach, capable of identifying areas for improvement and implementing sustainable solutions. Your ability to lead, motivate, and develop a team will be paramount to success. We are looking for an individual who can analyse operational data, drive continuous improvement initiatives, and maintain high standards of quality and performance across all operational areas.
Key responsibilities will include:
Key responsibilities will include:
- Overseeing and managing all day-to-day operational activities of the organisation.
- Developing and implementing operational strategies to improve efficiency, productivity, and cost-effectiveness.
- Leading, mentoring, and developing a team of operational staff.
- Implementing and managing process improvement initiatives using methodologies such as Lean or Six Sigma.
- Ensuring compliance with all relevant health, safety, and regulatory standards.
- Managing operational budgets and resource allocation effectively.
- Monitoring operational performance through key performance indicators (KPIs) and generating regular reports.
- Collaborating with other departments to ensure seamless operational integration and support.
- Identifying and resolving operational issues and bottlenecks promptly.
- Driving a culture of continuous improvement and operational excellence.
- Maintaining strong relationships with suppliers and service providers.
- Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field.
- Significant experience (6+ years) in operations management, with a proven track record of leadership.
- Demonstrated experience in process improvement, efficiency optimisation, and team management.
- Strong understanding of operational frameworks and methodologies (e.g., Lean, Six Sigma).
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional leadership, communication, and interpersonal abilities.
- Proficiency in operational planning and resource management.
- Experience with ERP systems and other relevant operational software.
- Ability to work effectively under pressure and manage multiple priorities.
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1
Operations Management Director
ST1 1AA Staffordshire, West Midlands
£70000 Annually
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Posted 2 days ago
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Job Description
Our client, a growing manufacturing firm recognised for its commitment to quality and efficiency, is seeking a strategic and results-oriented Operations Management Director. This key leadership role is based at our primary facility in Stoke-on-Trent, Staffordshire, UK , and is essential for overseeing all aspects of our production and operational processes. You will drive improvements in efficiency, productivity, and cost-effectiveness across the entire supply chain.
Responsibilities:
Qualifications:
This is a significant opportunity to shape the future of our operations and contribute to our ongoing success. If you are a seasoned leader with a passion for operational excellence, we invite you to apply for this vital role in Stoke-on-Trent, Staffordshire, UK .
Responsibilities:
- Oversee and manage all operational functions, including production, logistics, supply chain, and quality control.
- Develop and implement strategic plans to improve operational efficiency, reduce costs, and enhance productivity.
- Lead and mentor a team of operations managers and supervisors, fostering a culture of continuous improvement.
- Establish key performance indicators (KPIs) and monitor operational performance against targets.
- Ensure compliance with all health, safety, environmental, and regulatory standards.
- Manage the operational budget, identifying areas for cost savings and resource optimisation.
- Implement and refine lean manufacturing principles and best practices.
- Oversee inventory management and supply chain logistics to ensure timely delivery and minimise waste.
- Collaborate with other departments, including sales, marketing, and R&D, to align operational goals with business objectives.
- Drive innovation in operational processes and technology adoption.
- Develop and maintain strong relationships with suppliers and key stakeholders.
- Conduct regular performance reviews and provide feedback to the operations team.
- Lead process improvement initiatives and quality management systems.
- Ensure the efficient and safe operation of all manufacturing equipment and facilities.
Qualifications:
- Bachelor's degree in Operations Management, Business Administration, Engineering, or a related field. A Master's degree is preferred.
- Proven experience in a senior operations management role, preferably within the manufacturing sector.
- Demonstrated success in driving operational improvements, efficiency gains, and cost reductions.
- Strong understanding of supply chain management, logistics, and quality control principles.
- Excellent leadership, team management, and motivational skills.
- Proficiency in financial management and budget control.
- Experience with lean manufacturing, Six Sigma, or other process improvement methodologies.
- Strong analytical and problem-solving abilities.
- Exceptional communication, negotiation, and interpersonal skills.
- Ability to develop and execute strategic operational plans.
- Familiarity with relevant software systems (ERP, WMS).
- Must be comfortable working in a hands-on manufacturing environment.
This is a significant opportunity to shape the future of our operations and contribute to our ongoing success. If you are a seasoned leader with a passion for operational excellence, we invite you to apply for this vital role in Stoke-on-Trent, Staffordshire, UK .
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2
Operations Management Lead
LS1 1UR Leeds, Yorkshire and the Humber
£55000 Annually
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Posted 4 days ago
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Job Description
Our client is looking for a dynamic and experienced Operations Management Lead to oversee and optimize various operational functions within their organisation. Based in **Leeds, West Yorkshire**, this role requires a strategic thinker with a proven track record in improving efficiency, productivity, and quality across departments. You will be responsible for developing and implementing operational strategies, managing budgets, and leading a team of operational staff. Key responsibilities include identifying areas for process improvement, implementing best practices, and ensuring adherence to company policies and regulatory standards. You will also play a crucial role in workforce planning, performance management, and fostering a culture of continuous improvement. The ideal candidate will have strong leadership and communication skills, with the ability to motivate teams and drive performance. Experience in project management and a solid understanding of operational frameworks are essential. You will collaborate with other department heads to ensure seamless integration of operations with overall business objectives. This role offers a hybrid working model, combining office-based work in Leeds with remote flexibility. Qualifications include a Bachelor's degree in Business Administration, Management, or a related field. Significant experience in operations management, with a focus on process optimization and team leadership, is required. Strong analytical and problem-solving abilities, along with excellent stakeholder management skills, are crucial. Experience with ERP systems and operational software is a plus. This is an excellent opportunity for a seasoned manager to make a significant impact within a growing company.
This advertiser has chosen not to accept applicants from your region.
3
Operations Management Lead
BD3 0LZ Bradford, Yorkshire and the Humber
£60000 Annually
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Posted 5 days ago
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Job Description
Our client is seeking a highly experienced and strategic Operations Management Lead to oversee and optimise operational efficiency within their dynamic organisation. This critical role is based in our **Bradford, West Yorkshire, UK** headquarters and requires a hands-on approach to driving performance and continuous improvement across all operational functions. The ideal candidate will possess a proven track record in operational leadership, strategic planning, and process optimisation. Responsibilities:
- Develop and implement comprehensive operational strategies aligned with the company’s overall business objectives.
- Oversee and manage daily operations, ensuring smooth and efficient execution of all processes, including supply chain, logistics, production, and customer service.
- Drive continuous improvement initiatives across all operational departments, identifying bottlenecks and implementing solutions to enhance productivity, reduce costs, and improve quality.
- Establish and monitor key performance indicators (KPIs) for all operational functions, analysing data to identify trends and areas for development.
- Lead, mentor, and develop a high-performing team of operational staff, fostering a culture of accountability, collaboration, and excellence.
- Manage budgets for operational departments, ensuring financial targets are met and resources are allocated effectively.
- Implement and enforce robust health and safety procedures and ensure compliance with all relevant regulations.
- Develop and maintain strong relationships with key suppliers, vendors, and stakeholders.
- Lead strategic projects aimed at improving operational infrastructure, technology adoption, and process automation.
- Conduct regular performance reviews for direct reports and provide constructive feedback and coaching.
- Represent the operations department in management meetings and contribute to strategic decision-making.
- Ensure the effective integration of new systems and technologies into the operational framework.
- Troubleshoot and resolve operational issues in a timely and efficient manner.
- Master's degree in Business Administration, Operations Management, Engineering, or a related field.
- A minimum of 8 years of progressive experience in operations management, with a significant portion in a leadership role within a complex organisation.
- Demonstrated success in implementing operational strategies and driving significant improvements in efficiency, cost reduction, and quality.
- Strong understanding of supply chain management, lean manufacturing principles, and project management methodologies.
- Excellent leadership, team-building, and communication skills, with the ability to influence and motivate at all levels.
- Proficiency in financial management and budgeting.
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
- Experience with ERP systems and other operational software.
- A commitment to upholding high standards of quality, safety, and compliance.
- Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
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4
Operations Management Director
CF10 2AY Cardiff, Wales
£90000 Annually
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Posted 6 days ago
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Job Description
Our client is seeking a visionary and results-driven Operations Management Director to lead and transform their operational strategies in a fully remote capacity. This senior leadership role is crucial for optimising efficiency, driving process improvements, and ensuring the seamless execution of business operations across the organisation. You will be responsible for developing and implementing strategic operational plans, managing budgets, and overseeing the performance of multiple departments. Key duties include establishing operational KPIs, identifying and implementing best practices, fostering a culture of continuous improvement, and ensuring compliance with all relevant regulations. The ideal candidate will possess extensive experience in operations management, with a proven track record of successfully leading large, complex teams and driving significant operational changes. Exceptional leadership, strategic thinking, and communication skills are paramount for effective remote management and collaboration with dispersed teams and stakeholders. You will be adept at analysing operational data, identifying areas for enhancement, and implementing data-driven solutions. A strong understanding of lean methodologies, supply chain management, and project management principles is essential. This is a high-impact role with the opportunity to shape the future of our operations and contribute significantly to the company's success. Qualifications include a Bachelor's degree in Business Administration, Operations Management, or a related field, with a Master's degree or MBA being highly preferred. A minimum of 10 years of progressive experience in operations management, with at least 5 years in a senior leadership role, is required. Demonstrated success in improving operational efficiency, reducing costs, and enhancing overall business performance is essential. If you are a strategic leader passionate about operational excellence and looking to make a substantial impact from **Cardiff, Wales, UK**, this remote opportunity is ideal for you.
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5
Operations Management Consultant
BD1 1AA Bradford, Yorkshire and the Humber
£70000 annum (cont
WhatJobs
Posted 7 days ago
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Job Description
Our client, a leading management consulting firm, is seeking an experienced Operations Management Consultant to join their project teams. This role is based in Bradford, West Yorkshire, UK , and operates on a hybrid basis, requiring regular client site visits alongside remote working flexibility.
As an Operations Management Consultant, you will advise clients on how to improve their business operations, efficiency, and overall performance. Your responsibilities will include analyzing current business processes, identifying areas for improvement, developing strategic recommendations, and assisting with the implementation of solutions. This role requires a strong analytical mind, excellent problem-solving skills, and the ability to communicate complex ideas effectively to diverse stakeholders.
Key Responsibilities:
As an Operations Management Consultant, you will advise clients on how to improve their business operations, efficiency, and overall performance. Your responsibilities will include analyzing current business processes, identifying areas for improvement, developing strategic recommendations, and assisting with the implementation of solutions. This role requires a strong analytical mind, excellent problem-solving skills, and the ability to communicate complex ideas effectively to diverse stakeholders.
Key Responsibilities:
- Conduct in-depth analysis of client business operations, identifying inefficiencies and areas for improvement in processes, systems, and organizational structures.
- Develop and present strategic recommendations to clients aimed at enhancing operational efficiency, reducing costs, and improving service quality.
- Design and implement new operational models and business processes.
- Lead project teams and manage project deliverables to ensure timely and successful completion.
- Facilitate workshops and stakeholder meetings to gather information and gain buy-in for proposed solutions.
- Develop key performance indicators (KPIs) and metrics to measure operational performance and track progress.
- Assist clients with change management initiatives to ensure successful adoption of new processes and systems.
- Stay abreast of industry best practices and emerging trends in operations management and business transformation.
- Prepare comprehensive reports, presentations, and documentation for client engagements.
- Build and maintain strong client relationships.
- Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. An MBA or Master's degree is highly desirable.
- Minimum of 5 years of experience in operations management, process improvement, or management consulting.
- Proven track record of successfully delivering operational improvement projects.
- Strong analytical, problem-solving, and critical thinking skills.
- Excellent understanding of Lean, Six Sigma, or other process improvement methodologies.
- Exceptional communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels.
- Experience working in a hybrid environment, managing time effectively between remote work and client site visits.
- Proficiency in project management and data analysis tools.
- Ability to travel to client sites as required.
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6
Operations Management Lead
NR1 1BU Norwich, Eastern
£50000 Annually
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Posted 8 days ago
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Job Description
Our client, a dynamic and growing enterprise in Norwich, Norfolk, UK , is seeking a highly motivated and strategic Operations Management Lead. This role is crucial for overseeing and optimizing the day-to-day operations of the business, ensuring efficiency, productivity, and quality across all functional areas. You will be responsible for developing and implementing operational strategies, managing resources, and driving continuous improvement initiatives to achieve organizational goals. The ideal candidate possesses a strong understanding of operational management principles, supply chain logistics, process improvement methodologies (e.g., Lean, Six Sigma), and team leadership. You should be adept at identifying bottlenecks, implementing solutions, and fostering a culture of excellence and accountability. Responsibilities include:
- Developing and executing operational strategies to align with business objectives and market demands.
- Overseeing all aspects of daily operations, including production, logistics, inventory management, and customer service.
- Identifying and implementing process improvements to enhance efficiency, reduce costs, and improve quality.
- Managing and motivating operational teams, fostering a collaborative and high-performance work environment.
- Developing and monitoring key performance indicators (KPIs) to track operational effectiveness.
- Ensuring compliance with all relevant health, safety, and environmental regulations.
- Managing relationships with suppliers and vendors to ensure timely delivery of goods and services.
- Developing and managing operational budgets, forecasting resource needs, and controlling expenditures.
- Implementing and maintaining quality control systems and standards.
- Leading change management initiatives to drive operational excellence.
- Resolving operational issues and challenges promptly and effectively.
- Contributing to strategic planning and decision-making processes.
- Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. Master's degree is a plus.
- Minimum of 5 years of experience in operations management, with a proven track record of success.
- Strong understanding of Lean Manufacturing, Six Sigma, or other process improvement methodologies.
- Experience in supply chain management and logistics.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in operational planning and forecasting.
- Strong analytical and problem-solving abilities.
- Experience with ERP systems and other operational software.
- Ability to manage multiple priorities and work effectively under pressure.
- Commitment to continuous improvement and operational excellence.
This advertiser has chosen not to accept applicants from your region.
7
Operations Management Director
OX1 1BU Oxford, South East
£85000 Annually
WhatJobs
Posted 8 days ago
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Job Description
Our client, a rapidly growing e-commerce technology firm headquartered in Oxford, Oxfordshire, UK , is seeking a highly strategic and results-driven Operations Management Director. This senior leadership role is responsible for overseeing and optimizing all operational functions, ensuring the seamless delivery of services and products to a global customer base. The ideal candidate will possess a strong background in operational strategy, supply chain management, and team leadership, with a proven ability to drive efficiency and innovation within a fast-paced environment.
Key Responsibilities:
Key Responsibilities:
- Develop and execute comprehensive operational strategies aligned with the company's business objectives and growth targets.
- Oversee the day-to-day operations of multiple departments, including logistics, customer support, supply chain, and inventory management.
- Implement and continuously improve operational processes and systems to enhance efficiency, reduce costs, and maintain high quality standards.
- Manage and develop a high-performing operations team, providing leadership, mentorship, and performance feedback.
- Establish key performance indicators (KPIs) for all operational areas and monitor performance against these metrics, implementing corrective actions as needed.
- Develop and manage operational budgets, ensuring cost-effectiveness and fiscal responsibility.
- Collaborate with other senior leaders across the organization (e.g., Sales, Marketing, Product Development) to ensure alignment and integrated execution.
- Identify and mitigate operational risks, developing contingency plans to ensure business continuity.
- Drive continuous improvement initiatives, fostering a culture of innovation and operational excellence.
- Oversee vendor relationships and negotiations to ensure optimal service delivery and cost management.
- Ensure compliance with all relevant industry regulations and company policies.
- MBA or a Master's degree in Operations Management, Business Administration, or a related field.
- A minimum of 10 years of progressive experience in operations management, with at least 5 years in a senior leadership role.
- Demonstrated success in optimizing complex operational environments, preferably within the technology or e-commerce sectors.
- Strong expertise in supply chain management, logistics, inventory control, and process improvement methodologies (e.g., Lean, Six Sigma).
- Proven ability to develop and implement strategic plans and manage large-scale operational budgets.
- Excellent leadership, team-building, and people management skills.
- Exceptional analytical, problem-solving, and decision-making capabilities.
- Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels.
- Experience with ERP systems and other relevant operational software.
- Proficiency in data analysis and performance metric tracking.
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8
Operations Management Lead
EH3 9DR Edinburgh, Scotland
£60000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a strategic and experienced Operations Management Lead to oversee and optimize business operations in Edinburgh, Scotland, UK . This senior management position demands a proactive leader with a proven ability to streamline processes, enhance efficiency, and drive profitability. You will be responsible for managing various operational departments, ensuring that all activities align with the company’s strategic goals and regulatory requirements. The ideal candidate will possess strong leadership qualities, exceptional analytical skills, and a deep understanding of operational management principles. You will play a critical role in resource allocation, performance monitoring, and continuous improvement initiatives across the organization.
Key responsibilities include:
The successful applicant will have a Bachelor's or Master's degree in Business Administration, Operations Management, or a related field, coupled with at least 5-7 years of progressive experience in operations management. Demonstrable experience in process re-engineering, supply chain management, and Lean/Six Sigma methodologies is highly valued. You must possess excellent leadership, communication, and problem-solving skills, with the ability to influence at all levels. A strategic mindset, coupled with a hands-on approach to execution, is essential for this role. Experience in a similar industry is beneficial. This is an excellent opportunity for a seasoned operations professional looking to take on a challenging leadership role in a thriving environment.
Key responsibilities include:
- Developing and implementing operational strategies to improve efficiency and productivity.
- Overseeing the day-to-day management of operational departments, including logistics, production, and customer service.
- Establishing and monitoring key performance indicators (KPIs) to track operational success.
- Identifying and implementing process improvements to reduce costs and enhance quality.
- Managing budgets and ensuring cost-effectiveness in all operational activities.
- Leading and mentoring operational teams, fostering a high-performance culture.
- Ensuring compliance with health, safety, and environmental regulations.
- Developing and maintaining strong relationships with suppliers and stakeholders.
- Implementing and managing change initiatives effectively.
- Reporting on operational performance to senior management.
The successful applicant will have a Bachelor's or Master's degree in Business Administration, Operations Management, or a related field, coupled with at least 5-7 years of progressive experience in operations management. Demonstrable experience in process re-engineering, supply chain management, and Lean/Six Sigma methodologies is highly valued. You must possess excellent leadership, communication, and problem-solving skills, with the ability to influence at all levels. A strategic mindset, coupled with a hands-on approach to execution, is essential for this role. Experience in a similar industry is beneficial. This is an excellent opportunity for a seasoned operations professional looking to take on a challenging leadership role in a thriving environment.
This advertiser has chosen not to accept applicants from your region.
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