44,962 Call Center Management jobs in the United Kingdom

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Representative, Contact Center
Senior Representative, Contact Centre shift worker
The role is 35hrs per week Monday-Friday working 7am-3pm shifts & 3pm-11pm shifts
Who are we?
We're Vocalink, a Mastercard company. Our technology powers the UK's real-time payments, settlements, direct debit systems as well as a network of over 55,000 ATM's. We process over 90 percent of salaries, more than 70 percent of household bills and almost all state benefits.
In 2017, we became part of the Mastercard family, joining the most widely recognised and respected companies in the world. Together, we're making payments simpler and smarter.
The Customer Contact Centre is open 7am-11pm supporting our customers that range from internal colleagues, high street banks, payment schemes and ATM operators.
We're based on the outskirts of the spa town Harrogate with secure parking. We've got a subsidised café on site, free tea, and bean to cup coffee, prayer room, bike storage, outdoor seating, and shower facilities.
What you'll do:
Take inbound calls and answer emails from our customers for numerous services, who might have a technical query, require help or guidance, or wishes to book in some planned maintenance.
Learn about our products (don't worry, we'll teach you) and how to have great conversations with our customers.
Incident management and progression working together with the dozens of internal teams who support us in the background to meet some strict SLA's.
Spend time understanding our customers, offer help, advice and escalate issues where required.
Be part of a supportive, fun, and friendly customer service team.
Work 35 hours per week, between Monday to Friday, 8 hour shifts working varied shift patterns depending on the role available
What you'll bring:
Brilliant listening skills.
A passion for problem solving
An ability to empathise and understanding customer needs.
A drive to deliver brilliant customer service.
Essential:
Strong emphasis on customer delivery, with the ability to ensure that SLAs are met and exceeded.
Experience of a Customer Services environment. (Contact Centre, Retail, Hospitality etc.)
Commitment to customer service.
Incident management understanding.
Positive can-do attitude.
Desirable:
Experience of a Financial Services Service Desk.
A self-starter, comfortable working either alone or as part of a team.
Organisational and administrative skills.
ITIL foundation Certificate.
So, do you have what it takes?
Plenty of customer service experience and strong interpersonal skills.
A good track record of providing customer service as well as a genuine passion for helping customers.
You enjoy developing your knowledge around our products and services to share with both customers and colleagues.
The ability to communicate effectively throughout difficult situations and relish stepping up to the challenge.
If you'd love to join us, then it's time to brush up your CV & click apply.
Good luck, we can't wait to hear from you!
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Fitter – Power Systems Installation

Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.

Perth, Scotland with travel across UK substations (Hybrid flexibility where applicable)

Permanent

Competitive Salary + Flexible Benefits

Summary

We have an exciting opportunity for a skilled Fitter to join our Power Systems team. This role is critical to the successful delivery of high-voltage substation projects (up to 132kV) within a DNO environment. Reporting to the Project Supervisor, you’ll be responsible for the installation and commissioning of electrical network components across ground and structure-mounted systems. This is a hands-on role with travel to various substations, offering the chance to work on technically challenging and rewarding projects.

Some of the key deliverables in this role will include:

• Installation of cable systems, switchgear, transformers, busbars, relay panels, and associated equipment.
• Ensuring all components are installed to workmanship and quality standards and comply with current H&S legislation.
• Supporting the team with excavation, cable pulling, mechanical and electrical fitting, and small wiring tasks.
• Leading site preparation including materials, equipment, and labour resources.
• Supervising working parties and subcontractors in line with CDM regulations.
• Maintaining and managing company-issued equipment, ensuring serviceability and compliance with PAT/calibration testing.

What we’re looking for:

We’re looking for a committed and safety-conscious professional who thrives in a dynamic site environment. You’ll be someone who takes pride in delivering high-quality work and building strong relationships with customers and colleagues.

• Proven experience in installing electrical components in substations operating up to 132kV within a DNO environment.
• Preferably holds SSE and/or SPEN Authorisations or has the ability to progress to “Authorised Person” status under Customer Safety Rules.
• Demonstrates professionalism, reliability, and a collaborative approach to team and customer engagement.
• Capable of supervising teams and subcontractors, ensuring safe and efficient site operations.
• A versatile “all-rounder” with a willingness to expand skillsets and take on diverse tasks.

Benefits:

We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:

• Salary sacrifice car scheme (Hybrid/Electric Vehicle)
• Pension with a leading provider and up to 8% employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Free 24/7 365 Employee Assistance Program (including counselling and legal advice)
• Flexible benefits including Dental Insurance, Gym Memberships, Travel Insurance, Tax-Free Bikes
• Personal development programme

Next Steps:

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We’ll do our best to outline the recruitment process to you ahead of timewith plenty of notice.If you require any accommodations to participatein the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us

Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

You will be working as part of a team where we are committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual.

Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

#LI-RC1#Freedom#Onsite

~inploi~flow: 4posting: eucjcategory: operations

We are seeking a seasoned Operations Management Consultant to advise and implement strategic improvements for businesses in **Norwich, Norfolk, UK**. This role requires an individual with a strong understanding of operational efficiency, process optimization, and business transformation. You will work with clients to identify challenges, develop tailored solutions, and guide them through the implementation process to achieve measurable results.

Our client is looking for a highly analytical and client-focused professional who can diagnose operational issues, design effective strategies, and manage change effectively. You will be responsible for conducting in-depth assessments of client operations, analyzing performance data, and identifying opportunities for cost reduction, quality enhancement, and productivity gains. Building strong relationships with clients and stakeholders will be crucial for success.

Key responsibilities include:

• Conducting comprehensive operational assessments and diagnosing business challenges.
• Developing strategic recommendations and actionable plans for process improvement and efficiency gains.
• Designing and implementing operational models, workflows, and systems.
• Leading change management initiatives and ensuring successful adoption of new processes.
• Analyzing performance metrics and identifying key drivers of success and failure.
• Providing expert advice on supply chain management, logistics, and resource allocation.
• Developing business cases and financial models to support recommendations.
• Managing project timelines, budgets, and client expectations.
• Facilitating workshops and training sessions for client teams.
• Collaborating with internal and external stakeholders to ensure project success.
• Monitoring the impact of implemented solutions and ensuring sustained improvements.

The ideal candidate will hold a Master's degree in Business Administration, Operations Management, Engineering, or a related field. You should possess a minimum of 10 years of experience in operations management or consulting, with a proven track record of delivering successful transformation projects. Excellent analytical, problem-solving, strategic thinking, and communication skills are essential. Experience in specific industries relevant to our client base is advantageous. This role requires regular presence at client sites in and around **Norwich, Norfolk, UK**.

Our client is seeking a strategic and accomplished Operations Management Director for a fully remote, senior leadership position. This role is responsible for overseeing and optimizing the operational functions across the entire organization, driving efficiency, productivity, and service excellence. You will develop and implement operational strategies, set performance metrics, and manage budgets to achieve business objectives. The ideal candidate will possess a strong background in operations management, supply chain, process improvement, and team leadership. You will leverage your expertise in Lean methodologies, Six Sigma, and continuous improvement to enhance operational workflows and drive innovation. This position requires exceptional leadership qualities, strategic thinking, and the ability to motivate and guide distributed teams effectively. You will be instrumental in shaping the operational future of the company, ensuring seamless integration of processes and fostering a culture of high performance.

• Develop and execute comprehensive operational strategies aligned with business goals.
• Oversee daily operations across all departments, ensuring efficiency and quality.
• Implement and manage performance metrics (KPIs) to track operational success.
• Lead and mentor operations management teams, fostering a collaborative and high-performance culture.
• Identify opportunities for process improvement and implement best practices.
• Manage operational budgets, ensuring cost-effectiveness and resource optimization.
• Oversee supply chain management, logistics, and inventory control.
• Ensure compliance with all relevant regulations and quality standards.
• Drive innovation in operational processes and technology adoption.
• Report on operational performance to senior leadership and stakeholders.

A Master's degree in Business Administration, Operations Management, or a related field is required, along with a minimum of 10 years of progressive experience in operations management, with at least 5 years in a senior leadership role. Proven experience in driving significant operational improvements and managing large-scale operations is essential. Strong analytical, problem-solving, and strategic planning skills are a must. Excellent communication, negotiation, and leadership abilities are critical for success in this remote leadership capacity. This is a prime opportunity to make a significant impact on a company's success from a remote work setting.

Our client is seeking a dynamic and experienced Operations Management Lead to join their growing team in Southampton, Hampshire, UK . This role is pivotal in driving operational excellence across multiple departments, ensuring efficiency, productivity, and adherence to company standards. The ideal candidate will have a strong background in operations management, process improvement, and team leadership within a fast-paced commercial environment.

Key responsibilities include overseeing daily operations, developing and implementing operational strategies, and managing departmental budgets. You will be responsible for identifying areas for improvement, implementing process enhancements, and ensuring seamless coordination between different operational units. The successful candidate will have a proven ability to manage and motivate teams, foster a culture of continuous improvement, and drive performance metrics. You will work closely with senior management to align operational goals with overall business objectives. Strong analytical skills, coupled with excellent problem-solving capabilities, are essential for identifying and addressing operational challenges. Experience with Lean methodologies, Six Sigma, or other process improvement frameworks would be a significant advantage. This hybrid position allows for a balance between strategic planning and hands-on management, with flexibility for remote work on specific project-focused tasks. Excellent communication and stakeholder management skills are crucial for collaborating effectively with internal teams and external partners. We are looking for a results-oriented leader with a passion for operational efficiency and a commitment to delivering high-quality outcomes. This is an excellent opportunity to make a significant impact on the company's operational success.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 6 years of experience in operations management or a similar leadership role.
• Demonstrated success in process improvement and operational efficiency gains.
• Strong understanding of budgeting and financial management.
• Excellent leadership, team management, and coaching skills.
• Proficiency in project management and relevant software.
• Exceptional communication and interpersonal skills.
• Ability to analyze data and make data-driven decisions.
• Experience in implementing operational best practices.
• Flexibility to adapt to changing business needs and priorities.

Our client is a leading e-commerce solutions provider seeking a dynamic and experienced Operations Management Lead for a fully remote position. You will be responsible for overseeing and optimizing the operational efficiency of our client services, ensuring seamless delivery and high customer satisfaction. This role involves leading a team of operational staff, developing and implementing strategic operational plans, and driving continuous improvement across all operational functions. The ideal candidate will have a strong background in operations management, excellent leadership skills, and a proven ability to manage remote teams effectively. You will play a crucial role in streamlining processes, managing resources, and achieving key performance indicators in a fast-paced, distributed work environment.

Key Responsibilities:

• Develop, implement, and monitor operational strategies and processes to enhance efficiency and productivity.
• Lead, manage, and mentor a remote team of operational staff, fostering a collaborative and high-performing culture.
• Oversee daily operations, ensuring smooth execution of business processes and service delivery.
• Identify and implement process improvements to reduce costs, improve quality, and enhance customer experience.
• Manage key performance indicators (KPIs) and operational metrics, reporting on performance to senior management.
• Develop and manage operational budgets, ensuring cost-effectiveness and resource optimization.
• Collaborate with other departments (e.g., Sales, Marketing, Customer Service) to align operational goals with overall business objectives.
• Implement and manage risk management strategies to mitigate operational risks.
• Stay abreast of industry best practices and emerging technologies in operations management.
• Conduct performance reviews and provide regular feedback to team members.
• Ensure compliance with all relevant regulations and company policies.

The ideal candidate will possess exceptional strategic thinking and problem-solving abilities, coupled with strong leadership and communication skills. A proactive approach to change management and a commitment to fostering a positive team environment are essential. Experience in managing global or geographically dispersed teams is a significant advantage.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field. MBA or Master's degree is a plus.
• Minimum of 8 years of progressive experience in operations management, with at least 3 years in a leadership role.
• Proven experience managing remote teams and distributed operations.
• Demonstrated success in process improvement, operational efficiency, and cost reduction initiatives.
• Strong understanding of project management methodologies and tools.
• Excellent leadership, team management, and interpersonal skills.
• Proficiency in data analysis and performance reporting.
• Strong decision-making and problem-solving capabilities.
• Excellent communication skills, both written and verbal.

Our client, a leading manufacturing firm, is seeking an experienced and forward-thinking Operations Management Lead to oversee and optimize their production and supply chain functions in Sheffield, South Yorkshire, UK . This senior role is vital for driving efficiency, quality, and continuous improvement across all operational aspects.

Key Responsibilities:

• Developing and implementing strategic operational plans to meet company goals and enhance productivity.
• Managing and leading teams across production, logistics, and supply chain to ensure seamless operations.
• Monitoring key performance indicators (KPIs) and implementing strategies to improve operational efficiency, cost-effectiveness, and quality.
• Overseeing the entire supply chain, from procurement and inventory management to distribution and logistics.
• Ensuring compliance with all health, safety, and environmental regulations in the operational environment.
• Implementing lean manufacturing principles and other continuous improvement methodologies.
• Managing budgets, controlling operational costs, and identifying areas for cost savings.
• Collaborating with other departments, such as sales, engineering, and finance, to align operational strategies with business objectives.
• Investing in and developing the operational team, fostering a culture of high performance and engagement.
• Implementing and managing ERP systems and other operational software to improve data visibility and decision-making.

The ideal candidate will hold a Bachelor's degree in Operations Management, Engineering, Business Administration, or a related field, with a Master's degree or MBA being advantageous. A minimum of 8 years of progressive experience in operations management, preferably within a manufacturing or industrial setting, is required. Proven experience in supply chain management, lean manufacturing, and process improvement is essential. Strong leadership, strategic thinking, and analytical skills are critical. The ability to manage complex projects, budgets, and teams effectively is paramount. This hybrid role requires a commitment to both strategic planning and hands-on oversight within our Sheffield, South Yorkshire, UK facility, with flexibility for remote work on certain days.

Our client, a dynamic and rapidly growing logistics firm, is seeking an experienced and visionary Operations Management Lead to join their leadership team in **Southampton, Hampshire, UK**. This strategic role is responsible for driving operational efficiency, optimizing workflows, and ensuring the seamless execution of day-to-day business activities. You will play a crucial role in shaping operational strategies, implementing best practices, and leading a diverse team to achieve organizational goals. The ideal candidate will possess a strong background in operations management, excellent leadership qualities, and a data-driven approach to problem-solving.

Key responsibilities include overseeing all operational departments, ensuring that processes are efficient, cost-effective, and aligned with company objectives. You will be tasked with developing and implementing operational plans, setting performance metrics, and monitoring key performance indicators (KPIs) to track progress and identify areas for improvement. This role involves significant cross-functional collaboration, working closely with departments such as supply chain, sales, finance, and customer service to ensure integrated operations. You will also be responsible for managing budgets, identifying opportunities for cost savings, and driving continuous improvement initiatives throughout the operations.

The successful candidate will have a proven track record of success in managing complex operational environments, ideally within the logistics or manufacturing sectors. Excellent communication, negotiation, and interpersonal skills are essential for building and maintaining strong relationships with internal teams, suppliers, and clients. A Master's degree in Business Administration, Operations Management, or a related field is preferred, along with experience in Lean Six Sigma or other process improvement methodologies. If you are a strategic thinker with a passion for operational excellence and a desire to lead impactful change in a thriving company, we invite you to apply.

Primary Responsibilities:

• Direct and oversee the daily operations of the company.
• Develop and implement strategic operational plans and initiatives.
• Establish and monitor key performance indicators (KPIs) for operational efficiency.
• Manage departmental budgets and control operational costs.
• Lead and mentor a team of operations managers and staff.
• Drive continuous improvement initiatives using methodologies like Lean Six Sigma.
• Ensure compliance with all relevant industry regulations and company policies.
• Collaborate with cross-functional teams to optimize workflows and processes.
• Identify and implement technological solutions to enhance operational performance.
• Resolve operational issues and challenges proactively.

Required Skills and Experience:

• Minimum of 7 years of progressive experience in operations management.
• Demonstrated success in improving operational efficiency and reducing costs.
• Strong leadership, team-building, and motivational skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency in project management and process improvement methodologies.
• Strong financial acumen and budget management experience.
• Excellent written and verbal communication skills.
• Experience in the logistics or supply chain industry is a strong asset.
• MBA or Master's degree in a relevant field is preferred.

Our client is looking for a strategic and results-oriented Remote Operations Management Lead to oversee and enhance their operational efficiency across the organization. This critical role requires a visionary leader who can manage teams and processes entirely from a remote setting, ensuring seamless execution of business objectives. You will be responsible for developing and implementing robust operational strategies, streamlining workflows, and optimizing resource allocation to drive productivity and profitability. Key duties include establishing key performance indicators (KPIs), monitoring operational performance, and identifying areas for improvement through data analysis and process innovation. You will also lead the development and execution of strategic operational plans, manage budgets, and ensure adherence to company policies and industry best practices.

The ideal candidate will possess extensive experience in operations management, supply chain, or a related field, with a proven track record of success in leading distributed teams. Strong analytical and problem-solving skills are essential, as is the ability to think strategically and implement innovative solutions. Excellent communication, leadership, and interpersonal skills are paramount for motivating and guiding remote staff. This position demands a high degree of self-motivation, exceptional organizational skills, and the ability to manage complex projects in a virtual environment. You will be instrumental in fostering a culture of continuous improvement and operational excellence, ensuring that all operations are aligned with the company's overarching goals. Your expertise will be vital in navigating the challenges of remote operations and delivering exceptional results. The ability to adapt to changing market conditions and proactively address operational challenges will be key to your success.