45,391 Call Center Manager jobs in the United Kingdom
Call Center Manager
Posted today
Job Viewed
Job Description
Call Center Manager
Posted 2 days ago
Job Viewed
Job Description
About HONOR
HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR’s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves. For more information, please visit HONOR online at HONOR United Kingdom (honor.com/uk/)
Job Title: Call Centre Manager
Job Location: Manchester / Liverpool (North-West)
Frequent business trips to various customer locations (including some international travel)
Contract Type: 1 year Fixed-term Contract(Renewal)
About the Role
In this exciting role, you will play a pivotal role in shaping the success of our brand's call center partners. You will be responsible for developing and delivering engaging training programs that equip new hires and existing representatives with the knowledge, skills, and behaviors to provide exceptional customer service that reflects our brand values but ultimately to drive sell out of our focus models.
This role will require extensive travel to various locations across the UK and internationally as some of our UK customers call centers are based abroad.
Our Head office is based in London where you will also be required to attend for important meetings and business updates.
Responsibilities
- Design, develop, and deliver comprehensive training programs on brand-specific products, services, policies, and procedures.
- Own the call center targets by retailer as your own KPI’s
- Build and design incentives with our internal departments to then own and drive with the retailers call center’s
- Facilitate interactive training sessions, incorporating a variety of methods such as classroom instruction, role-playing exercises, and e-learning modules.
- Coach and mentor new hires during their onboarding process, ensuring they are comfortable and confident in their ability to handle customer inquiries.
- Provide ongoing support and development opportunities for existing call center representatives, helping them improve their performance and stay up-to-date on the latest brand information with offers.
- Identify skill gaps within the team and develop targeted training initiatives to address them.
- Collaborate with call center management across multiple retailers in the UK and internationally who support the UK market, and leadership to ensure training programs align with overall business objectives and customer service goals.
- Stay current on brand developments, industry best practices, and customer service trends to continuously improve training content.
- Evaluate the effectiveness of training programs and make adjustments as needed.
- Review sales numbers by department to then target your focus by team (retentions/sales/webchat/inbound and outbound)
Qualifications
- Minimum 5 years of experience in call center training or a related field.
- Proven ability to develop and deliver engaging, interactive training programs.
- Strong understanding of adult learning principles and instructional design methodologies.
- Excellent communication, presentation, and interpersonal skills.
- Passion for our brand and a commitment to providing exceptional customer service.
- Experience working in a fast-paced, customer-service oriented environment (a plus).
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Benefits
We offer a competitive compensation and benefits package, including:
- Friendly atmosphere and teamwork spirit
- Interesting and challenging international work environment
- Flexible, open-minded management and a dedicated team
- Opportunity for self-realization in a company with great potential
Why You'll Love Working Here
- Opportunity to make a real impact on the success of our brand's customer service experience.
- Dynamic and fast-paced work environment.
- Opportunity to develop your training and development skills.
- Be part of a team that is passionate about delivering exceptional customer service.
Ready to Join Our Team?
If you are a passionate and experienced trainer who is excited to make a difference, we encourage you to apply!
Please, send resume in ENGLISH version, thank you.
Start a new journey with HONOR to go beyond!
At Honor, we celebrate diversity & Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send your CV and cover letter to
Please, send us your resume in English.
Start a new journey with HONOR to go beyond!
Please Read the Privacy notice:
Contact Center Manager
Posted today
Job Viewed
Job Description
Contact Center Manager
Posted 2 days ago
Job Viewed
Job Description
Contact Centre Manager – £50k
Location: Welwyn Garden City (fully office-based)
Salary: £0,000 per annum + excellent benefits
Contract: Full Time, Permanent
The Opportunity
We’re proud to be supporting an award-winning, industry leader in their search for a Contact Centre Manager to lead their multi-channel operation. Known for their outstanding reputation and market-leading customer service, they’re looking for a driven and strategic leader to continue raising standards across inbound, outbound, and email channels.
This is a career-defining role for someone who thrives on people leadership, strategic planning, and delivering premium customer experiences.
The Role
As Contact Centre Manager, you’ll lead, coach, and develop a team of advisors with the support of Team Leaders, ensuring the delivery of consistently exceptional service. You’ll be responsible not only for maintaining high performance and quality standards, but also for shaping the strategy of the contact centre, identifying opportunities for improvement, and introducing ideas that drive growth.
Key responsibilities include:
- Leading, coaching, and developing advisors with the support of Team Leaders
- Monitoring and improving quality standards across all customer interactions, ensuring every touchpoint reflects a premium customer journey
- Using data and insight to guide strategic decision-making, highlight trends, and spot opportunities
- Identifying growth opportunities for the business, including ways to increase revenue and enhance customer loyalty
- Owning performance metrics across service levels, conversion, and productivity
- Streamlining workflows, scripts, and processes to improve efficiency and customer satisfaction
- Contributing to workforce planning, resourcing, and operational strategy
- Partnering with senior leadership to align customer contact with wider business objectives
- Driving continuous improvement and embedding a performance-focused culture that supports commercial growth
About You
You’ll be a confident, tenacious leader who combines strong operational knowledge with the ability to think strategically. With proven success managing contact centres or large customer service teams, you’ll bring a coaching-first mindset, commercial awareness, and the ability to inspire high-performing teams.
You will need:
- Proven experience managing a contact centre or large customer service/sales team
- Strong background in coaching, development, and upskilling teams
- Experience monitoring quality and raising standards of performance
- Commercially minded with the ability to identify improvements and revenue opportunities
- Strategic thinker with experience influencing business direction
- Data-driven approach with strong decision-making and problem-solving skills
- Fully office-based in Welwyn Garden City (not hybrid or remote)
Why Join This Team?
As an award-winning organisation, this company combines outstanding customer service with a reputation for excellence. As Contact Centre Manager, you’ll play a pivotal role in shaping the future of the function, delivering strategic improvements, and driving results across a multi-channel operation.
- Competitive salary of £50,000 < >25 days holiday plus bank holidays
- Career progression and professional development opportunities
- The chance to make a strategic impact at an award-winning, industry-leading organisation
This vacancy is being advertised by SRM Recruitment – Welwyn Garden City office .
If you are interested in this role or are looking for a similar opportunity, please contact Senior Consultant Lizzie Burgess directly for a confidential discussion.
Our Welwyn Garden City team specialise in permanent, temporary, and contract recruitment across Accountancy & Finance, Human Resources, Marketing & Creative, Office Support, and Procurement & Supply Chain, helping candidates find the right role for their skills and career ambitions.
Contact Center Advisor
Posted 9 days ago
Job Viewed
Job Description
Brook Street is working with a client that is seeking a Contact Centre Advisor on a Full-Time, 12 Month Contract basis. This is a fully-office-based role Mon-Fri 8-5 highly likely to become permanent.
Main duties:
- To take inbound calls and arrange bookings.
- To make occasional outbound calls as required.
- To upsell where possible.
- To assist with exceptional customer service.
Knowledge, skills, abilities a.
WHJS1_UKTJ
Head of Contact Center
Posted 8 days ago
Job Viewed
Job Description
Head of Contact Centres
Who we are
Integrated Care 24 (IC24) is a leading not-for-profit Social Enterprise, providing innovative and patient-focused urgent care services. We are driven by our mission to deliver exceptional care to the communities we serve while supporting the wellbeing and development of our colleagues. As a Social Enterprise, we reinvest into our people and services, enabling us to make a real difference across the health and care landscape.
We are passionate about delivering high-quality, inclusive care that supports better patient outcomes and experiences. Through strong partnerships, innovative technology, and a commitment to our values - Innovation, Care, Respect and Excellence - we’re helping to shape a more integrated, responsive healthcare system.
The Role
We’re looking for a dynamic and strategic Head of Contact Centres to lead the operational delivery of our virtual contact centre services, including NHS 111 and other non-face-to-face care navigation functions.
Reporting to the Deputy Divisional Director of Integrated Urgent Care (IUC), this is a key leadership role responsible for managing a large, dispersed workforce operating both remotely and across multiple sites. You’ll provide both strategic direction and hands-on operational leadership to teams delivering vital 111 services, clinical advice, call handling, and clinical validation.
You will champion performance, quality and colleague experience across our contact centre model - ensuring we meet regulatory, contractual and digital standards. You’ll also build strong relationships with system partners and internal stakeholders to support seamless, integrated service delivery.
Above all, you’ll foster a culture of professionalism, inclusion, and continuous improvement - creating a place where people feel empowered, supported and inspired to deliver exceptional care.
What you’ll need
To succeed in this role, you’ll need to bring:
- Proven leadership experience within a large-scale contact centre
- Experience managing dispersed, multi-site or remote teams at scale
- A strong track record of delivering operational performance and quality outcomes
- Excellent stakeholder engagement skills, including working with commissioners, regulators and partner organisations
- Strategic thinking, with the ability to lead change and continuous improvement
- A passion for people – developing and supporting colleagues, promoting wellbeing and driving inclusion
- Confidence in working with data, technology and digital systems to drive decision-making and improvements
- Knowledge of NHS 111, IUC or similar urgent care services would be a plus but not required
What you’ll get
- Up to £60,000 basic salary (DOE)
- Generous Annual Leave entitlement (increasing with service)
- Learning & development opportunities to support your career journey
- Access to our health and wellbeing initiatives, including free 24/7 counselling support
- NHS Blue Light Discount Card
- Colleague recognition and reward schemes
- Access to NHS pension scheme or company pension
- The opportunity to make a real impact within a growing Social Enterprise
We believe that inclusion and belonging are fundamental to excellence at IC24. We’re committed to building an environment where every colleague - regardless of background, ability or identity - is empowered, respected, and feels they belong. Our Colleague Resource Groups (CRGs) - including Gender Equality, Cultural Inclusion4All, LGBTQ+Friends, and Disability Confident - are integral to this mission. We encourage applications from under‑represented groups and welcome requests for reasonable adjustments during the recruitment process.
If you’d like to find our more information – please contact our Recruitment Partner Lucy on
Head of Contact Center
Posted today
Job Viewed
Job Description
Be The First To Know
About the latest Call center manager Jobs in United Kingdom !
Microsoft Dynamics 365 Contact Center Architect
Posted today
Job Viewed
Job Description
Our Solution Architects bring a mix of technical skills, industry insight, business acumen and leadership. They shape and define solution architectures for our clients which are used to lead the delivery, define project plans, manage the detailed design, inform technical risk analysis and support estimation. Our Contact Centre architects are specialists in Dynamics 365 Contact Center, with a strong understanding of an AI-first approach and the extensibility of AI agents via Copilot.nThey work with a client from the earliest stages of a project (potentially in a presales capacity) through to delivery and ‘go live’. And they ensure solutions are secure, can scale and are fit for purpose, using their knowledge of the wider Microsoft technology stack.nWe put a lot of time and effort into the Microsoft community; we invest in doing things right and have plenty to say on the subject. We are active on social media, conferences and at user groups where we are regularly carrying out talks or organising the groups.nYou will join a community of over 150 people that deliver some of the biggest and most exciting IT programmes, all built on Microsoft technology across Power Platform and Dynamics 365. Join a team that is delivering projects with a positive social impact at the forefront of technology trends with a comprehensive delivery methodology and technical accelerators. You’ll be working with people ranging in experience, from early and emerging talent to specialists. With training and development support all the way through your career and clients across multiple industries (Retail, Utilities, Manufacturing, Transport and Health) you’ll never have a dull moment or find yourself short of challenges!nYou can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.nHybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.nIf you are successfully offered this position, you will go through a series of pre-employment checks, including:nidentity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)nYour role
Oversee and shape user needs gathering to ensure technical fit, helping inform the wider architecture of the solution to meet client objectives and goals as well as user needs.nOwn the high level and low-level solution design of end-to-end Microsoft Dynamics 365 projects.nDesign solutions with focus on security, accessibility and performance to ensure safety and scalability.nDesign the integration architecture and interfaces required using the full capabilities of the Microsoft technology stack.nBe a key person interacting with client stakeholders, building relationships and customer trust in the capabilities of Dynamics 365 and the Power Platform and demonstrate the art of the possible that inspires clients and colleagues to deliver the best technical solution possible.nYour skills and experience
Experience delivering Dynamics 365 Contact Center solutions, with a background specialising in Dynamics 365 Customer Service.nEnergy and excitement about the technologies and capabilities provided by Dynamics 365 and the Power Platform. The out of the box capabilities and limitations. As well as a wider understanding of the Microsoft technology stack, including but not limited to Azure and SharePoint.nKnowledge of software engineering best practices as well as Microsoft Dynamics CRM SDK, C#, Visual Studio and Team Foundation Server.nFull implementation lifecycle experience of CRM based programmes within Microsoft Dynamics 365 and the Power Platform.nExperience with Continuous Integration (CI) and Continuous Delivery (CD), ideally using Azure DevOps.nA passion for delivering according to an agile methodology, planning projects and releases in sprints and writing Epics, Features and User Stories.nYou enjoy using your consulting skills:
You form strong and lasting relationships with clients and colleagues.nYou have an ability to clearly articulate and present your ideas and solutions in line with the capabilities of Microsoft Dynamics 365 and the Power Platform.nFlexible attitude, critical thinking and the ability to engage with stakeholders at every level – from c-suite to end user.nYou can successfully translate business and customer needs into a great digital customer experience.
A desire to continually develop your knowledge of new functionality in the Microsoft technology stack, knowing what the future holds and how it can benefit our customers.nRecent Microsoft certifications are advised.nYour security clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.nTo obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.nThroughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.nWhat does ‘Get the Future You Want’ mean for you?
You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.nYou will be joining one of the World’s Most Ethical Companies, as recognised by Ethisphere for 12 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.nCapgemini. Get The Future You Want.nWhy you should consider Capgemini
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.nAbout Capgemini
Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.nIt delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.nGet The Future You Want |
Operations Management Director
Posted today
Job Viewed
Job Description
- Develop and implement strategic operational plans to achieve business goals.
- Oversee daily operations, ensuring efficiency and effectiveness.
- Lead and mentor operations teams, fostering a high-performance culture.
- Drive continuous improvement initiatives using methodologies like Lean or Six Sigma.
- Manage operational budgets and resources effectively.
- Ensure compliance with all relevant regulations and standards.
- Collaborate with other departments to align operational strategies.
- Identify and implement process improvements and technological solutions.
- Monitor key operational metrics and report on performance to senior leadership.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- 10+ years of progressive experience in operations management.
- Proven track record of leading successful operational improvements and strategic initiatives.
- Strong understanding of supply chain, logistics, and process optimisation.
- Excellent leadership, communication, and interpersonal skills.
- Experience with financial management and budget control.
- Proficiency in relevant operational software and analytics tools.
Operations Management Lead
Posted 2 days ago
Job Viewed
Job Description
Key Responsibilities:
- Develop, implement, and manage operational strategies and processes to drive business growth and efficiency.
- Oversee daily operations, ensuring smooth workflow and optimal resource allocation across various departments.
- Lead, mentor, and develop a team of operational managers and staff, fostering a high-performance culture.
- Analyse operational data and performance metrics to identify areas for improvement and implement corrective actions.
- Develop and manage operational budgets, ensuring cost-effectiveness and financial targets are met.
- Implement and maintain quality standards and best practices across all operational functions.
- Collaborate with other department heads to align operational activities with overall business objectives.
- Manage vendor relationships and supply chain logistics to ensure seamless operations.
- Ensure compliance with all relevant regulations, policies, and procedures.
- Drive continuous improvement initiatives, identifying opportunities for innovation and efficiency gains.
- Develop and manage key performance indicators (KPIs) for operational effectiveness.
- Prepare regular reports on operational performance for senior management.
Qualifications and Skills:
- Bachelor's or Master's degree in Business Administration, Operations Management, or a related field.
- Significant experience in a senior management or leadership role within operations.
- Proven track record of successfully managing and improving business operations.
- Strong understanding of operational processes, supply chain management, and project management principles.
- Excellent leadership, team management, and interpersonal skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Proficiency in relevant business software and operational management tools.
- Excellent communication and presentation skills.
- Ability to develop and implement strategic plans.
- Experience in performance management and driving continuous improvement.
This role offers a hybrid working arrangement, based at our main office in Leicester, Leicestershire, UK , allowing for both strategic in-office engagement and flexible remote work. We are looking for a results-oriented leader who can make a significant impact on our organisation's success.