44,955 Call Center Manager jobs in the United Kingdom
Call Center Manager
Posted today
Job Viewed
Job Description
About HONOR
HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR’s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves. For more information, please visit HONOR online at HONOR United Kingdom (honor.com/uk/)
Job Title: Call Centre Manager
Job Location: Manchester / Liverpool (North-West)
Frequent business trips to various customer locations (including some international travel)
Contract Type: 1 year Fixed-term Contract(Renewal)
About the Role
In this exciting role, you will play a pivotal role in shaping the success of our brand's call center partners. You will be responsible for developing and delivering engaging training programs that equip new hires and existing representatives with the knowledge, skills, and behaviors to provide exceptional customer service that reflects our brand values but ultimately to drive sell out of our focus models.
This role will require extensive travel to various locations across the UK and internationally as some of our UK customers call centers are based abroad.
Our Head office is based in London where you will also be required to attend for important meetings and business updates.
Responsibilities
- Design, develop, and deliver comprehensive training programs on brand-specific products, services, policies, and procedures.
- Own the call center targets by retailer as your own KPI’s
- Build and design incentives with our internal departments to then own and drive with the retailers call center’s
- Facilitate interactive training sessions, incorporating a variety of methods such as classroom instruction, role-playing exercises, and e-learning modules.
- Coach and mentor new hires during their onboarding process, ensuring they are comfortable and confident in their ability to handle customer inquiries.
- Provide ongoing support and development opportunities for existing call center representatives, helping them improve their performance and stay up-to-date on the latest brand information with offers.
- Identify skill gaps within the team and develop targeted training initiatives to address them.
- Collaborate with call center management across multiple retailers in the UK and internationally who support the UK market, and leadership to ensure training programs align with overall business objectives and customer service goals.
- Stay current on brand developments, industry best practices, and customer service trends to continuously improve training content.
- Evaluate the effectiveness of training programs and make adjustments as needed.
- Review sales numbers by department to then target your focus by team (retentions/sales/webchat/inbound and outbound)
Qualifications
- Minimum 5 years of experience in call center training or a related field.
- Proven ability to develop and deliver engaging, interactive training programs.
- Strong understanding of adult learning principles and instructional design methodologies.
- Excellent communication, presentation, and interpersonal skills.
- Passion for our brand and a commitment to providing exceptional customer service.
- Experience working in a fast-paced, customer-service oriented environment (a plus).
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Benefits
We offer a competitive compensation and benefits package, including:
- Friendly atmosphere and teamwork spirit
- Interesting and challenging international work environment
- Flexible, open-minded management and a dedicated team
- Opportunity for self-realization in a company with great potential
Why You'll Love Working Here
- Opportunity to make a real impact on the success of our brand's customer service experience.
- Dynamic and fast-paced work environment.
- Opportunity to develop your training and development skills.
- Be part of a team that is passionate about delivering exceptional customer service.
Ready to Join Our Team?
If you are a passionate and experienced trainer who is excited to make a difference, we encourage you to apply!
Please, send resume in ENGLISH version, thank you.
Start a new journey with HONOR to go beyond!
At Honor, we celebrate diversity & Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send your CV and cover letter to
Please, send us your resume in English.
Start a new journey with HONOR to go beyond!
Please Read the Privacy notice:
UK Customer Technical Call Center Manager
Posted 16 days ago
Job Viewed
Job Description
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The M2 Customer Technical Support and Coordination Manager UK for Beckman Coulter Diagnostics is responsible for overseeing and managing the customer technical call center and dispatching operations, ensuring efficient and effective communication between our technical support teams and customers.
At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
This position is part of the Customer Care Organization and is based full-time onsite at our Amersham office in the United Kingdom
You will be a part of the CTS & Coordination European Team and report to the European Senior Manager Customer Technical Support and Coordination responsible for strategic leadership of the whole European team to enhance customer support and experience. If you thrive in a fast paced, customer centric role and want to work to build a world-class service organization-read on.
In this role, you will have the opportunity to:
+ Develop and implement support strategies, policies, and procedures to enhance the efficiency and effectiveness of Customer Technical call center & dispatching to guarantee the best customers' satisfaction.
+ To assist in improving customer service experience using Net Promoter Score (NPS) feedback and Voice of the Customer (VOC).
+ Drive the planning for engineers in terms on proactive and reactive activities.
+ Take ownership of customer issues, escalating if necessary. This includes regular communication with internal and external customers where required.
+ Foster a collaborative and high-performance culture within the team by analyzing and providing statistics for the CTS Team to improve objectives and set KPI's.
+ Drive a culture high performance and change management through developing talent, engagement, and D&I initiatives.
+ Keep ahead of industry developments and apply best practices to areas highlighted for improvement using associated DBS tools.
The essential requirements of the job include:
+ Bachelor's degree in a related field (e.g., Biomedical Engineering, Life Sciences,) or equivalent experience.
+ Minimum of 5 years of experience in technical support, with at least 3 years in a leadership or management role.
+ Strong leadership and team management skills, with the ability to motivate and develop team members.
+ Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and other stakeholders, fluent both English and one other European language.
+ Knowledge of regulatory standards and compliance requirements in the diagnostics industry.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
+ Ability to travel 25% travel, overnight, within territory or locations
It would be a plus if you also possess previous experience in:
+ Experience in the healthcare industry with multiple examples of successfully leading complex technical projects and teams with the ability to work independently and part of a team
+ Ability to "think out of the box" and express creative thinking and innovative ideas.
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
#LI-Onsite
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Contact Center Agent
Posted today
Job Viewed
Job Description
Role- Contact centre Agent
Location- Redhill
Duration: 3 months with possible extension
Our client is looking for a versatile individual to strengthen their team in Redhill on a contract basis. They are looking for an experienced Contact centre Agent who can be operational and contribute to varied projects and to be part of their established team.
Your missions will cover all aspects of the Contact centre Agent’s position:
• Provide support to the administration team
• Support team members during busy periods
• Work as part of an effective team
• Answer the phones and respond to members queries to set service standards
• Provide an efficient, professional service to meet all client/members' needs and to promote the brand
• Communicate with members via email
• Make outbound calls
If you are an experienced Contact centre Agent, personnel, having experience in similar background and ready to dive into a rich and varied mission, get in touch!
Senior Representative, Contact Center
Posted 24 days ago
Job Viewed
Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Representative, Contact Center
Senior Representative, Contact Centre shift worker
The role is 35hrs per week Monday-Friday working 7am-3pm shifts & 3pm-11pm shifts
Who are we?
We're Vocalink, a Mastercard company. Our technology powers the UK's real-time payments, settlements, direct debit systems as well as a network of over 55,000 ATM's. We process over 90 percent of salaries, more than 70 percent of household bills and almost all state benefits.
In 2017, we became part of the Mastercard family, joining the most widely recognised and respected companies in the world. Together, we're making payments simpler and smarter.
The Customer Contact Centre is open 7am-11pm supporting our customers that range from internal colleagues, high street banks, payment schemes and ATM operators.
We're based on the outskirts of the spa town Harrogate with secure parking. We've got a subsidised café on site, free tea, and bean to cup coffee, prayer room, bike storage, outdoor seating, and shower facilities.
What you'll do:
Take inbound calls and answer emails from our customers for numerous services, who might have a technical query, require help or guidance, or wishes to book in some planned maintenance.
Learn about our products (don't worry, we'll teach you) and how to have great conversations with our customers.
Incident management and progression working together with the dozens of internal teams who support us in the background to meet some strict SLA's.
Spend time understanding our customers, offer help, advice and escalate issues where required.
Be part of a supportive, fun, and friendly customer service team.
Work 35 hours per week, between Monday to Friday, 8 hour shifts working varied shift patterns depending on the role available
What you'll bring:
Brilliant listening skills.
A passion for problem solving
An ability to empathise and understanding customer needs.
A drive to deliver brilliant customer service.
Essential:
Strong emphasis on customer delivery, with the ability to ensure that SLAs are met and exceeded.
Experience of a Customer Services environment. (Contact Centre, Retail, Hospitality etc.)
Commitment to customer service.
Incident management understanding.
Positive can-do attitude.
Desirable:
Experience of a Financial Services Service Desk.
A self-starter, comfortable working either alone or as part of a team.
Organisational and administrative skills.
ITIL foundation Certificate.
So, do you have what it takes?
Plenty of customer service experience and strong interpersonal skills.
A good track record of providing customer service as well as a genuine passion for helping customers.
You enjoy developing your knowledge around our products and services to share with both customers and colleagues.
The ability to communicate effectively throughout difficult situations and relish stepping up to the challenge.
If you'd love to join us, then it's time to brush up your CV & click apply.
Good luck, we can't wait to hear from you!
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Fitter - Operations Management
Posted today
Job Viewed
Job Description
Fitter – Power Systems Installation
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Perth, Scotland with travel across UK substations (Hybrid flexibility where applicable)
Permanent
Competitive Salary + Flexible Benefits
Summary
We have an exciting opportunity for a skilled Fitter to join our Power Systems team. This role is critical to the successful delivery of high-voltage substation projects (up to 132kV) within a DNO environment. Reporting to the Project Supervisor, you’ll be responsible for the installation and commissioning of electrical network components across ground and structure-mounted systems. This is a hands-on role with travel to various substations, offering the chance to work on technically challenging and rewarding projects.
Some of the key deliverables in this role will include:
- Installation of cable systems, switchgear, transformers, busbars, relay panels, and associated equipment.
- Ensuring all components are installed to workmanship and quality standards and comply with current H&S legislation.
- Supporting the team with excavation, cable pulling, mechanical and electrical fitting, and small wiring tasks.
- Leading site preparation including materials, equipment, and labour resources.
- Supervising working parties and subcontractors in line with CDM regulations.
- Maintaining and managing company-issued equipment, ensuring serviceability and compliance with PAT/calibration testing.
What we’re looking for:
We’re looking for a committed and safety-conscious professional who thrives in a dynamic site environment. You’ll be someone who takes pride in delivering high-quality work and building strong relationships with customers and colleagues.
- Proven experience in installing electrical components in substations operating up to 132kV within a DNO environment.
- Preferably holds SSE and/or SPEN Authorisations or has the ability to progress to “Authorised Person” status under Customer Safety Rules.
- Demonstrates professionalism, reliability, and a collaborative approach to team and customer engagement.
- Capable of supervising teams and subcontractors, ensuring safe and efficient site operations.
- A versatile “all-rounder” with a willingness to expand skillsets and take on diverse tasks.
Benefits:
We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:
- Salary sacrifice car scheme (Hybrid/Electric Vehicle)
- Pension with a leading provider and up to 8% employer contribution
- Personal Wellbeing and Volunteer Days
- Private Medical Insurance
- Free 24/7 365 Employee Assistance Program (including counselling and legal advice)
- Flexible benefits including Dental Insurance, Gym Memberships, Travel Insurance, Tax-Free Bikes
- Personal development programme
Next Steps:
As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.
We’ll do our best to outline the recruitment process to you ahead of timewith plenty of notice.If you require any accommodations to participatein the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us
Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.
You will be working as part of a team where we are committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual.
Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
#LI-RC1#Freedom#Onsite~inploi~flow: 4posting: eucjcategory: operations
Operations Management Consultant
Posted today
Job Viewed
Job Description
Our client is looking for a highly analytical and client-focused professional who can diagnose operational issues, design effective strategies, and manage change effectively. You will be responsible for conducting in-depth assessments of client operations, analyzing performance data, and identifying opportunities for cost reduction, quality enhancement, and productivity gains. Building strong relationships with clients and stakeholders will be crucial for success.
Key responsibilities include:
- Conducting comprehensive operational assessments and diagnosing business challenges.
- Developing strategic recommendations and actionable plans for process improvement and efficiency gains.
- Designing and implementing operational models, workflows, and systems.
- Leading change management initiatives and ensuring successful adoption of new processes.
- Analyzing performance metrics and identifying key drivers of success and failure.
- Providing expert advice on supply chain management, logistics, and resource allocation.
- Developing business cases and financial models to support recommendations.
- Managing project timelines, budgets, and client expectations.
- Facilitating workshops and training sessions for client teams.
- Collaborating with internal and external stakeholders to ensure project success.
- Monitoring the impact of implemented solutions and ensuring sustained improvements.
The ideal candidate will hold a Master's degree in Business Administration, Operations Management, Engineering, or a related field. You should possess a minimum of 10 years of experience in operations management or consulting, with a proven track record of delivering successful transformation projects. Excellent analytical, problem-solving, strategic thinking, and communication skills are essential. Experience in specific industries relevant to our client base is advantageous. This role requires regular presence at client sites in and around **Norwich, Norfolk, UK**.
Operations Management Director
Posted today
Job Viewed
Job Description
- Develop and execute comprehensive operational strategies aligned with business goals.
- Oversee daily operations across all departments, ensuring efficiency and quality.
- Implement and manage performance metrics (KPIs) to track operational success.
- Lead and mentor operations management teams, fostering a collaborative and high-performance culture.
- Identify opportunities for process improvement and implement best practices.
- Manage operational budgets, ensuring cost-effectiveness and resource optimization.
- Oversee supply chain management, logistics, and inventory control.
- Ensure compliance with all relevant regulations and quality standards.
- Drive innovation in operational processes and technology adoption.
- Report on operational performance to senior leadership and stakeholders.
Be The First To Know
About the latest Call center manager Jobs in United Kingdom !
Operations Management Lead
Posted today
Job Viewed
Job Description
Key responsibilities include overseeing daily operations, developing and implementing operational strategies, and managing departmental budgets. You will be responsible for identifying areas for improvement, implementing process enhancements, and ensuring seamless coordination between different operational units. The successful candidate will have a proven ability to manage and motivate teams, foster a culture of continuous improvement, and drive performance metrics. You will work closely with senior management to align operational goals with overall business objectives. Strong analytical skills, coupled with excellent problem-solving capabilities, are essential for identifying and addressing operational challenges. Experience with Lean methodologies, Six Sigma, or other process improvement frameworks would be a significant advantage. This hybrid position allows for a balance between strategic planning and hands-on management, with flexibility for remote work on specific project-focused tasks. Excellent communication and stakeholder management skills are crucial for collaborating effectively with internal teams and external partners. We are looking for a results-oriented leader with a passion for operational efficiency and a commitment to delivering high-quality outcomes. This is an excellent opportunity to make a significant impact on the company's operational success.
Qualifications:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Minimum of 6 years of experience in operations management or a similar leadership role.
- Demonstrated success in process improvement and operational efficiency gains.
- Strong understanding of budgeting and financial management.
- Excellent leadership, team management, and coaching skills.
- Proficiency in project management and relevant software.
- Exceptional communication and interpersonal skills.
- Ability to analyze data and make data-driven decisions.
- Experience in implementing operational best practices.
- Flexibility to adapt to changing business needs and priorities.
Operations Management Lead
Posted 2 days ago
Job Viewed
Job Description
Key Responsibilities:
- Develop, implement, and monitor operational strategies and processes to enhance efficiency and productivity.
- Lead, manage, and mentor a remote team of operational staff, fostering a collaborative and high-performing culture.
- Oversee daily operations, ensuring smooth execution of business processes and service delivery.
- Identify and implement process improvements to reduce costs, improve quality, and enhance customer experience.
- Manage key performance indicators (KPIs) and operational metrics, reporting on performance to senior management.
- Develop and manage operational budgets, ensuring cost-effectiveness and resource optimization.
- Collaborate with other departments (e.g., Sales, Marketing, Customer Service) to align operational goals with overall business objectives.
- Implement and manage risk management strategies to mitigate operational risks.
- Stay abreast of industry best practices and emerging technologies in operations management.
- Conduct performance reviews and provide regular feedback to team members.
- Ensure compliance with all relevant regulations and company policies.
The ideal candidate will possess exceptional strategic thinking and problem-solving abilities, coupled with strong leadership and communication skills. A proactive approach to change management and a commitment to fostering a positive team environment are essential. Experience in managing global or geographically dispersed teams is a significant advantage.
Qualifications:
- Bachelor's degree in Business Administration, Operations Management, or a related field. MBA or Master's degree is a plus.
- Minimum of 8 years of progressive experience in operations management, with at least 3 years in a leadership role.
- Proven experience managing remote teams and distributed operations.
- Demonstrated success in process improvement, operational efficiency, and cost reduction initiatives.
- Strong understanding of project management methodologies and tools.
- Excellent leadership, team management, and interpersonal skills.
- Proficiency in data analysis and performance reporting.
- Strong decision-making and problem-solving capabilities.
- Excellent communication skills, both written and verbal.
Operations Management Lead
Posted 2 days ago
Job Viewed
Job Description
Key Responsibilities:
- Developing and implementing strategic operational plans to meet company goals and enhance productivity.
- Managing and leading teams across production, logistics, and supply chain to ensure seamless operations.
- Monitoring key performance indicators (KPIs) and implementing strategies to improve operational efficiency, cost-effectiveness, and quality.
- Overseeing the entire supply chain, from procurement and inventory management to distribution and logistics.
- Ensuring compliance with all health, safety, and environmental regulations in the operational environment.
- Implementing lean manufacturing principles and other continuous improvement methodologies.
- Managing budgets, controlling operational costs, and identifying areas for cost savings.
- Collaborating with other departments, such as sales, engineering, and finance, to align operational strategies with business objectives.
- Investing in and developing the operational team, fostering a culture of high performance and engagement.
- Implementing and managing ERP systems and other operational software to improve data visibility and decision-making.
The ideal candidate will hold a Bachelor's degree in Operations Management, Engineering, Business Administration, or a related field, with a Master's degree or MBA being advantageous. A minimum of 8 years of progressive experience in operations management, preferably within a manufacturing or industrial setting, is required. Proven experience in supply chain management, lean manufacturing, and process improvement is essential. Strong leadership, strategic thinking, and analytical skills are critical. The ability to manage complex projects, budgets, and teams effectively is paramount. This hybrid role requires a commitment to both strategic planning and hands-on oversight within our Sheffield, South Yorkshire, UK facility, with flexibility for remote work on certain days.