1,117 Call Center Operations jobs in the United Kingdom

Contact Centre Manager – £50k

Location: Welwyn Garden City (fully office-based)

Salary: £0,000 per annum + excellent benefits

Contract: Full Time, Permanent

The Opportunity

We’re proud to be supporting an award-winning, industry leader in their search for a Contact Centre Manager to lead their multi-channel operation. Known for their outstanding reputation and market-leading customer service, they’re looking for a driven and strategic leader to continue raising standards across inbound, outbound, and email channels.

This is a career-defining role for someone who thrives on people leadership, strategic planning, and delivering premium customer experiences.

The Role

As Contact Centre Manager, you’ll lead, coach, and develop a team of advisors with the support of Team Leaders, ensuring the delivery of consistently exceptional service. You’ll be responsible not only for maintaining high performance and quality standards, but also for shaping the strategy of the contact centre, identifying opportunities for improvement, and introducing ideas that drive growth.

Key responsibilities include:

• Leading, coaching, and developing advisors with the support of Team Leaders
• Monitoring and improving quality standards across all customer interactions, ensuring every touchpoint reflects a premium customer journey
• Using data and insight to guide strategic decision-making, highlight trends, and spot opportunities
• Identifying growth opportunities for the business, including ways to increase revenue and enhance customer loyalty
• Owning performance metrics across service levels, conversion, and productivity
• Streamlining workflows, scripts, and processes to improve efficiency and customer satisfaction
• Contributing to workforce planning, resourcing, and operational strategy
• Partnering with senior leadership to align customer contact with wider business objectives
• Driving continuous improvement and embedding a performance-focused culture that supports commercial growth

About You

You’ll be a confident, tenacious leader who combines strong operational knowledge with the ability to think strategically. With proven success managing contact centres or large customer service teams, you’ll bring a coaching-first mindset, commercial awareness, and the ability to inspire high-performing teams.

You will need:

• Proven experience managing a contact centre or large customer service/sales team
• Strong background in coaching, development, and upskilling teams
• Experience monitoring quality and raising standards of performance
• Commercially minded with the ability to identify improvements and revenue opportunities
• Strategic thinker with experience influencing business direction
• Data-driven approach with strong decision-making and problem-solving skills
• Fully office-based in Welwyn Garden City (not hybrid or remote)

Why Join This Team?

As an award-winning organisation, this company combines outstanding customer service with a reputation for excellence. As Contact Centre Manager, you’ll play a pivotal role in shaping the future of the function, delivering strategic improvements, and driving results across a multi-channel operation.

• Competitive salary of £50,000
< >25 days holiday plus bank holidays
• Career progression and professional development opportunities
• The chance to make a strategic impact at an award-winning, industry-leading organisation

This vacancy is being advertised by SRM Recruitment – Welwyn Garden City office .

If you are interested in this role or are looking for a similar opportunity, please contact Senior Consultant Lizzie Burgess directly for a confidential discussion.

Our Welwyn Garden City team specialise in permanent, temporary, and contract recruitment across Accountancy & Finance, Human Resources, Marketing & Creative, Office Support, and Procurement & Supply Chain, helping candidates find the right role for their skills and career ambitions.

Brook Street is working with a client that is seeking a Contact Centre Advisor on a Full-Time, 12 Month Contract basis. This is a fully-office-based role Mon-Fri 8-5 highly likely to become permanent.

Main duties:

• To take inbound calls and arrange bookings.
• To make occasional outbound calls as required.
• To upsell where possible.
• To assist with exceptional customer service.

Knowledge, skills, abilities a.

WHJS1_UKTJ

Head of Contact Centres

Who we are

Integrated Care 24 (IC24) is a leading not-for-profit Social Enterprise, providing innovative and patient-focused urgent care services. We are driven by our mission to deliver exceptional care to the communities we serve while supporting the wellbeing and development of our colleagues. As a Social Enterprise, we reinvest into our people and services, enabling us to make a real difference across the health and care landscape.

We are passionate about delivering high-quality, inclusive care that supports better patient outcomes and experiences. Through strong partnerships, innovative technology, and a commitment to our values - Innovation, Care, Respect and Excellence - we’re helping to shape a more integrated, responsive healthcare system.

The Role

We’re looking for a dynamic and strategic Head of Contact Centres to lead the operational delivery of our virtual contact centre services, including NHS 111 and other non-face-to-face care navigation functions.

Reporting to the Deputy Divisional Director of Integrated Urgent Care (IUC), this is a key leadership role responsible for managing a large, dispersed workforce operating both remotely and across multiple sites. You’ll provide both strategic direction and hands-on operational leadership to teams delivering vital 111 services, clinical advice, call handling, and clinical validation.

You will champion performance, quality and colleague experience across our contact centre model - ensuring we meet regulatory, contractual and digital standards. You’ll also build strong relationships with system partners and internal stakeholders to support seamless, integrated service delivery.

Above all, you’ll foster a culture of professionalism, inclusion, and continuous improvement - creating a place where people feel empowered, supported and inspired to deliver exceptional care.

What you’ll need

To succeed in this role, you’ll need to bring:

• Proven leadership experience within a large-scale contact centre
• Experience managing dispersed, multi-site or remote teams at scale
• A strong track record of delivering operational performance and quality outcomes
• Excellent stakeholder engagement skills, including working with commissioners, regulators and partner organisations
• Strategic thinking, with the ability to lead change and continuous improvement
• A passion for people – developing and supporting colleagues, promoting wellbeing and driving inclusion
• Confidence in working with data, technology and digital systems to drive decision-making and improvements
• Knowledge of NHS 111, IUC or similar urgent care services would be a plus but not required

What you’ll get

• Up to £60,000 basic salary (DOE)
• Generous Annual Leave entitlement (increasing with service)
• Learning & development opportunities to support your career journey
• Access to our health and wellbeing initiatives, including free 24/7 counselling support
• NHS Blue Light Discount Card
• Colleague recognition and reward schemes
• Access to NHS pension scheme or company pension
• The opportunity to make a real impact within a growing Social Enterprise

We believe that inclusion and belonging are fundamental to excellence at IC24. We’re committed to building an environment where every colleague - regardless of background, ability or identity - is empowered, respected, and feels they belong. Our Colleague Resource Groups (CRGs) - including Gender Equality, Cultural Inclusion4All, LGBTQ+Friends, and Disability Confident - are integral to this mission. We encourage applications from under‑represented groups and welcome requests for reasonable adjustments during the recruitment process.

If you’d like to find our more information – please contact our Recruitment Partner Lucy on

Umbrella Engagement - 6 months - On site 1-2 days per week in Somerset. Remote rest of the week.

On behalf of our client we are looking for an outstanding Service Delivery / Service Manager to help continue to deliver an Outstanding IT Service to its Clients.

The ideal candidate will be customer centric and have a tack record of delivering a quality service to agreed SLA's and OLAs. Any experience a.

WHJS1_UKTJ

Service Delivery Manager - Data Centre Services

Location: London (Hybrid - 3 days per week on site)
Salary: Up to 65,000 per annum

We're working in partnership with a prominent Data Centre Owner and Operator to recruit a Client Delivery Executive. This is a vital role responsible for ensuring day-to-day service excellence and maintaining strong client relationships across their London operations. This is a fantastic opportunity to join a well-established business at the heart of the UK's digital infrastructure sector.

This is a brilliant opportunity for someone with a background in order management, client relationship management, and service delivery - all forming part of the business-as-usual responsibilities that keep customers happy and services running seamlessly.

Responsibilities:

• Act as the primary point of contact for clients, ensuring consistent and professional service delivery
• Manage the full lifecycle of client orders, from initiation through to completion
• Maintain strong, trusted relationships with enterprise customers
• Collaborate with internal teams to ensure SLAs are met and exceeded
• Proactively identify ways to enhance service quality and client experience

Experience required:

• Experience in a Service Delivery Manager or Client Delivery role
• Solid understanding of order management and client engagement within a technical or infrastructure-led environment
• Excellent communication and stakeholder management skills
• A proactive, customer-focused approach
• Must be eligible for SC (Security Check) clearance

Hybrid working model: 3 days per week on site in London

Competitive salary up to 65,000

Must be eligible to work in the UK

Service Delivery Manager - Waste Collections

Salary: 38,241.84 per annum, plus Veolia benefits and pension

Hours: 40 hours per week. Monday - Friday

07:00am - 15:00pm + working 1 in 4 weekends

Location: Stubbs Mead Depot, Factory Lane, Croydon, London, CR0 3RL

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Bonus scheme - dependent on performance
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Company Vehicle

What you'll be doing;

• Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
• Ensuring training and competency checks are in place for all roles.
• Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
• Delivery of a first-time collection culture and all contractual performance KPI's.
• Lead our people & assets to deliver/exceed service expectations.
• Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
• Investigate safety incidents, underperformance and disciplinary incidents.

What we're looking for;

Essential:

• Experience in developing/mentoring people.
• Prior experience in a leadership/management role.
• Good knowledge of basic health and safety regulations.

Desirable :

• Waste management experience
• IOSH managing safely Certification(s)

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Service Delivery Manager

Location: Broughton

Inside IR35 Contract: 6 Months

Rate: 41.00/hour Umbrella | 30.64/hour PAYE

Hours: 35 per week

A leading organisation in the aerospace and digital transformation sector is seeking a Service Delivery Manager to join its Digital Workplace (DW) team. This role is based onsite in Broughton and will be part of a locally embedded team supporting the daily operations of all DW products at the location.

Role Overview:

The Service Delivery Manager will be responsible for ensuring high-quality end-to-end support across the organisation's digital workplace services. The successful candidate will manage supplier relationships, monitor service performance, and act as a key liaison between business functions and digital product teams.

Key Responsibilities:

• Monitor service quality using ServiceNow dashboards and provide regular reporting.
• Manage and resolve business escalations within agreed processes and timelines.
• Support users and internal service representatives (ISRs) with daily demands and escalations.
• Review and challenge supplier root cause analyses and action plans.
• Conduct face-to-face meetings with business stakeholders to maintain strong relationships.
• Collaborate with transnational digital teams to optimise service delivery.
• Contribute to digital workplace projects aimed at enhancing support models and user experience.

Essential Experience:

• Strong working knowledge of ServiceNow.
• Proven experience in stakeholder engagement and vendor management.
• Ability to work autonomously and manage multiple priorities.
• Understanding of customer/client needs in a technical service environment.
• Previous experience in aviation or aerospace sectors is advantageous but not essential.

The successful candidate will be required to undergo a BPSS+ clearance and some nationality requirements may apply.

If you are interested in this role please apply directly. For more information please call Ellie at Carbon60 Fareham on (phone number removed).

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.