1,193 Call Center Operations jobs in the United Kingdom

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.

We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career!

Benefits

Here at CV-Library, we value our employees and are committed to offering the best:

• 25 days holiday, plus bank holidays
li>Additional day off for your birthday
• Holiday buy/sell scheme
• Life Assurance - up to 3 times your annual salary
• Medicash healthcare cashback plan - includes dental, physio, osteopathy, complementary and alternative therapies such as reflexology
• Discounts as part of Medicash, gym memberships, shopping, entertainment etc.
• Eyecare and flu vouchers
• Employee Assistance Program and Mental Health First Aiders
• Pension contribution up to 7%
• Ongoing training and development - face to face training sessions available throughout the year
• LinkedIn Learning - over 5,000 free courses to choose from
• Long Service Awards

The Role

Hours: Monday-Friday, 9:00-17:30
Location: Fleet, Hampshire
Working Pattern: Hybrid - 3 days per week on site

Responsibilities:

• Ensuring all raised issues are handled and resolved against agreed SLAs and processes
• Recording of all data relating to incidents within the ticketing system ensuring full alignment to the Incident Management Process
• Line Management of the Service Desk
• Actively picking up incidents and requests to support the team
• Management and coordination of Major Incidents to ensure effective closure and communications are adhered to
• Act as a point of contact for the team for escalated queries
• Conduct regular reports to help identify trends, repeat incidents and common issues, providing direction and support to ensure efficiency and adherence to process
• Actively own and manage Problem and Post Incident Records to conclusion/resolution
• Act as deputy for Change manager when called upon
• Management of OOH Rota and acting as a point of escalation

What we're looking for:

• Knowledge on o365, Windows operating systems and other Microsoft Services
• Any experience with Cisco, Ubiquiti, Meraki would be an asset
• Strong understanding of ITIL processes and best practices
• Good understanding of Monitoring and Logging
• Strong analytical and reporting skills, enabling, highlighting and driving KPIs
• Exceptional stakeholder management, ensuring a quality service is provided
• Strong People management skills

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.

Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.

Service Delivery Manager

Location: Wakefield, WF3

About us

A fast-growing Engineering , dynamic business with ambitious plans for expansion in 2026. We are committed to delivering exceptional service to our clients and maintaining the highest standards across all areas of our operations. As part of this growth, we are seeking a strong, commercially aware Service Delivery Manager to lead our team and drive performance.

The Role

This is a key leadership position within our Service Delivery Team, responsible for managing a team of engineers and ensuring the successful delivery of both reactive and planned maintenance services. The successful candidate will be expected to lead with authority, maintain discipline, and ensure that all aspects of service delivery meet high standards.

Key Responsibilities

Engineer Management:

Directly manage a team of engineers, ensuring they are motivated, productive, and aligned with delivery expectations.

Communicate clearly and consistently to manage workloads, priorities, and client expectations.

Service Delivery Oversight:

Oversee all aspects of reactive and planned maintenance, ensuring timely and high-quality execution.

Maintain urgency and energy across all delivery activities.

Client Communication:

Maintain constant contact with key clients to ensure satisfaction and manage expectations.

Represent brand values in all client interactions.

Commercial Performance:

Retain and grow GP margin through efficient service delivery and cost control.

Support the Sales Team by aligning delivery with commercial goals.

Performance & Discipline:

Deliver all KPIs and enforce agreed operational disciplines.

Conduct regular reviews of team performance and service standards.

Team Leadership:

Foster a strong team spirit while maintaining clear authority as the Manager.

Be prepared to adopt a firm management style when necessary to achieve results.

Candidate Profile

Strong Character & Leadership:

Comfortable leading without needing to be “everyone’s friend.”

Able to make and enforce decisions with confidence and clarity.

Commercially Savvy:

Understands the financial impact of delivery decisions and acts accordingly.

Energetic & Motivational:

Brings consistent energy to the team and drives urgency in all aspects of delivery.

Clear Communicator:

Maintains open and effective communication with engineers, clients, and internal teams.

What We Offer

Full support from senior leadership

A key role in strategic growth plans for 2026

A fast-paced, high-performance culture

If you have any questions regarding this role, please contact Jake Norfolk-Lee at Interaction Recruitment.

INDLEE

Service Delivery Manager – MSP
Brighton, BN1 (primarily on-site, 1 day hybrid)
£50,000 - £5,000 plus benefits

My client is a well-established Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture.

They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients.

What you’ll be doing

• Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support
li>Driving improvements in service delivery processes, performance, and client satisfaction
• Working closely with the Operations Manager and wider leadership team to influence strategy and growth
• Managing and reporting on KPIs, SLAs, and service metrics
• Ensuring best use of tools and systems, including the ConnectWise suite
• Building strong relationships with clients and acting as a trusted point of contact

What We’re looking for

< i>Previous MSP experience – you’ll understand the pace, priorities, and client demands of the MSP world
• Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.)
• Someone who thrives on building teams, improving processes, and delivering excellent client service

Why Join My Client?

• Be part of a growing MSP with a reputation built on long-term client partnerships
• A leadership role with real influence and visibility
• Supportive, close-knit culture where face-to-face collaboration matters
• Competitive salary (£50k+ de nding on experience)
li>Pool car available for client visits

If you’re ready to lead, inspire, and take service delivery to the next level, we’d love to hear from you.

Integral Recruitment is acting as an employment agency in regard to this advertisement.

Service Delivery Manager
Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client.

Please note you will require current active SC clearance and be available to work on client site 3 days a week.

The Role
As the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets.

The Responsibilities/Requirements

Delivery Leadership
* Manage services to make sure that we deliver what we've promised to our customers and our own organisation
* Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues
* Prepare and deliver service reports and participate in reviews with customers and colleagues.
Change Delivery Management
* Use your contacts and insight to identify new ways in which we can add value to our customers through the improvement of existing services
* Demonstrate awareness of relevant project management approaches and make sure that changes to our services go into life successfully.
Business Management
* Make sure that colleagues in our delivery functions, and our partners who deliver to the customer, understand the strategy, the customers' business and our place in that business
* Contribute to and deliver against a communications plan, both customer-facing & internal, ensuring clear & consistent messaging both verbally & in written form across various media.
Contract Management
* Support our Group Services colleagues in the development, negotiation and agreement of contract changes within the Customer account as appropriate
Relationship Management
* Be the primary interface to one or more stakeholders within the customer organisation. You'll ensure that you maintain a positive and constructive relationship to the benefit of both organisations.
People Management
* Perform all Line Management responsibilities for all Direct Reports. Ensure that your team, direct and virtual, is appropriately motivated and engaged and that individual performance is managed
* Support the people strategy for the account, including capacity and succession planning, people and capability development and talent identification and retention

If you are looking for an exciting new challenge to play a pivotal part in a market leading organisation please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Service Delivery Manager

Proftech Talent are working with Motormax on the recruitment of a Service Delivery Manager to join their Shenstone based team.

Motormax is a leading provider of automotive technology solutions, helping fleets operate more safely, efficiently, and intelligently. Their MaxConnex platform delivers advanced camera and telematics integrations, empowering businesses with real-time visibility, insights, and control over their operations.

They are looking for a Service Delivery Manager to join the growing team and help deliver outstanding technology experiences to their customers. This role is central to the deployment of the MaxConnex camera platform and integrated telematics solutions-ensuring projects run smoothly from planning through to successful implementation.

As a Service Delivery Manager, you will need to have/be:

• 3+ years' experience in service delivery, project management, or technical programme coordination, ideally in a SaaS, automotive, or telematics environment.
• Demonstrable experience managing hardware/software solution rollouts.
• Strong understanding of camera technology, telematics systems, or fleet management tools.
• Proven ability to lead cross-functional teams and manage external suppliers or partners.
• Excellent organisation skills and attention to detail; you thrive on keeping complex projects on track.
• Confident communicator who can present to customers, internal teams, and senior stakeholders.
• Resilient, resourceful, and adaptable in fast-paced or ambiguous situations.
• A technical mindset and eagerness to learn-whether about CAN integration, AI dash cams, or connected vehicle standards.
• A valid UK driving licence and willingness to travel as needed.

Details:

• Salary : 30, 000 rising to 32, 000
• Working Hours : Full time, Monday - Friday, 8.30am - 5.00pm
• Location : Shenstone, Lichfield
• Duration : Permanent

Role of Service Delivery Manager:

As a Service Delivery Manager, you will be responsible for managing and delivering their connected hardware and software solutions to clients. You will work cross-functionally with internal teams including Product, Engineering, Technical Support, and Field Services, as well as with customers and third-party providers to ensure timely, efficient, and high-quality service delivery.

Your key responsibilities:

• Manage the end-to-end delivery of the MaxConnex camera platform and associated telematics integrations across various customer environments.
• Serve as the primary delivery contact for customers, ensuring clear communication, expectation management, and post-implementation support.
• Define project scope, success criteria, and key deliverables; create detailed project plans and ensure milestones are met.
• Work closely with supply chain, technical teams, and installers to coordinate stock, hardware configuration, and on-site deployments.
• Identify potential delivery risks and proactively mitigate them through planning and escalation.
• Maintain oversight of ongoing deployments, tracking progress and performance against agreed SLAs and KPIs.
• Facilitate regular check-ins, stakeholder updates, and delivery reviews with internal and external teams.
• Champion continuous improvement, capturing lessons learned and feeding insights back into the service and product offerings.

Benefits of working as a Service Delivery Manager:

• 23 days plus bank holidays
• Free onsite parking
• Pension scheme

• lean Drinking Water
• Toilets
• Truck water sprayers 

< i> Excel
• Microsoft Office

Service Delivery Manager

Salary : 35,000 per annum with an annual performance bonus plus Veolia benefits and pension

Hours : 40 hours per week. Monday - Friday

Location : Units 11A and B, Former GKN Works, Sheepbridge Lane, Sheepbridge,Chesterfield. S41 9QD

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Using digital systems on a daily basis to manage services and people.
• Monitor and assess performance metrics, implementing improvement initiatives as required.
• Liaise with other Veolia Managers and staff to promote a coordinated approach to service delivery and functions.
• Ensure that all health and safety regulations and protocols are adhered to within the team.
• Undertake pricing for all ad-hoc/unscheduled works on behalf of the service.
• Provide accurate and competitive quotations for service requests.
• Address complaints and service-level inquiries on behalf of the service.
• Conduct thorough investigations, of any accidents involving employees, vehicles, or equipment.
• You will be required to carry out disciplinary and grievance processes and procedures and ensure that employees follow all procedures correctly, in line with company policy.
• Arrange and conduct inspections to assess compliance and identify areas for improvement.
• Monitor, manage and maintain the on-board allocation through the ECHO framework.
• Promptly report close calls, accidents, incidents, and safety concerns.
• Conduct activity checks on the EcoOnline platform.
• Occasional driving and loading will be required.

What we're looking for;

Essential:

• Excellent communication skills
• Team work
• Ability to work well under pressure- in a fast paced, changeable environment
• Leadership skills- ability to lead and provide instructions to large workforces
• HGV licence

Desirable:

• IOSH managing safely
• Computer literature

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Service Delivery Manager (Evening shift)

Salary : 42,000 per annum, with an annual performance bonus plus Veolia benefits and pension

Hours : 40 hours per week. Monday - Friday 13:30 till 22;00 (30 minute unpaid break)

Location : Westminster (across our Municipal contracts)

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
• Ensuring training and competency checks are in place for all roles.
• Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
• Delivery of a first-time collection culture and all contractual performance KPI's.
• Lead our people & assets to deliver/exceed service expectations.
• Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
• Investigate safety incidents, underperformance and disciplinary incidents.

What we're looking for;

Essential:

• Team Leadership and Management experience.
• Experience in developing/mentoring people.
• Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.

Desirable:

• IOSH Managing Safely qualifications
• Waste management experience

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

IT Service Delivery Manager - Mergers & Acquisitions

70,000 - 80,000 PA

A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years.

Reporting directly into the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact.

Key Responsibilities

* Lead a specialist M&A IT team

* Own end-to-end IT delivery during acquisitions: due diligence to post-integration

* Assess target company IT environments, risks and compatibility

* Create and manage IT integration/separation plans, including TSAs and roadmaps

* Oversee data migration, infrastructure alignment and app rationalisation

* Ensure uninterrupted IT services and maintain high SLA performance

* Manage IT incidents, requests, changes and problems (ITIL framework)

* Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops)

* Coordinate with external vendors and manage service contracts

* Ensure regulatory, legal and cybersecurity compliance during transitions

* Capture lessons learned and improve playbooks for future M&A initiatives

* Support change management, onboarding and documentation across projects

Requirements

* Extensive experience in IT service delivery/operations within M&A environments

* Strong grasp of ITIL practices and service management tools (e.g. ServiceNow)

* Experience with complex IT integrations, carve-outs and cloud migrations

* Excellent stakeholder and vendor management skills

* PRINCE2 or equivalent project management expertise

* Knowledge of enterprise IT environments (Azure/AWS, networking, cybersecurity)

* Ideally ITIL v4 Intermediate+ certified

* Background in infrastructure, enterprise architecture or transformation will be highly favoured

London based (initially 4 days per week onsite, dropping to 3 once passed probation)